Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

· Identify the needs of prospects and extend professional advice and solutions to them.

· Engage and establish relationships with prospects from the daily-assigned pool of leads.

· Conduct sales pitch to prospects and convert them into long-term clients.

· Capture mindshare and build market presence in the Postpartum industry.

· Provide exceptional customer experience and maintain high service standards.

· Maintain a good after-sales relationship with clients and ensure their inquiries are handled promptly.

· Any other ad hoc duties assigned by supervisor or Management.

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line wit CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current iss impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements:

· Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience

· Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform

· Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones

· Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity

· Highly independent, self-motivated and collaborative in team setting

· Good analytical and organization skills with attention to details

· Excellent interpersonal, communication, presentation, writing and problem solving skill

· Ability to analyse complex issues, identify and communicate potential solutions to get buy-in

· Ability to interpret data and derive insights to drive outcomes

· Positive attitude with a customer experience mindset

· Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better

· Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description

Job Summary:

• Develop and plan training modules in line with latest market trends.
• Execute field coaching, including Basic trainings, Seasonal trainings, and various follow-up trainings to Therapists and Sales Consultants, to improve business performance, customer service and enhance brand image.
• Assess the effectiveness of the training initiatives through evaluation on a regular basis to identify coaching opportunities through regular feedback and reporting and conduct strategic follow up coaching to ensure successful roll out of training initiative.
• Ensure Therapists and Consultants are equipped with the skills required to achieve Brand’s KPI and ensure consistency in customer experience.

Job Responsibilities:

• To adapt training materials in order to fit the context and enhance content of existing training support documents as and when required.
• Deliver training to therapists in line with the sales cycles and training priorities.
• Deliver induction and specific training to grow and develop the brand.
• Develop and motivate Therapists and Sales Consultants through training and coaching.
• To contribute to training projects, training needs, evaluation analysis, update of training programs, action plan on training and coaching
• To be active on the field to observe customer purchase behavior and interact with the Sales consultants and customers
• Identify and provide feedback for future training needs.
• Conduct beauty product knowledge training and treatment protocol.
• To furnish the company with the latest beauty industry information; eg competitors’ activities and beauty care trends, treatment, products etc.
• Work closely with management team on training needs.
• To perform any other assigned job duties as per assigned by the management.

Job Requirements :

• With minimum 2 years of experience as a Trainer, ideally in Aesthetic face and body treatments.
• Certified by CIDESCO, CIBTAC, ITEC, WSQ ACTA Full Certificate, WSQ SOA or any other relevant qualifications in beauty and aesthetic.
• Strong experience in training including delivery of training, ability to coach with a strong sense of detail and a strong focus on growing sales capabilities.
• High level of competence in presentation and excellent verbal and written communication skills.
• Strong leadership and people management skills.
• Confidence in presenting and influencing at all levels.
• Proficient in English and Chinese to communicate well with clients
• Highly driven, energetic, flexible and team spirited.
• Proactive and able to work under pressure and meet tight deadlines

Job Description

Job Summary:

• Develop and plan training modules in line with latest market trends.
• Execute field coaching, including Basic trainings, Seasonal trainings, and various follow-up trainings to Therapists and Sales Consultants, to improve business performance, customer service and enhance brand image.
• Assess the effectiveness of the training initiatives through evaluation on a regular basis to identify coaching opportunities through regular feedback and reporting and conduct strategic follow up coaching to ensure successful roll out of training initiative.
• Ensure Therapists and Consultants are equipped with the skills required to achieve Brand’s KPI and ensure consistency in customer experience.

Job Responsibilities:

• To adapt training materials in order to fit the context and enhance content of existing training support documents as and when required.
• Deliver training to therapists in line with the sales cycles and training priorities.
• Deliver induction and specific training to grow and develop the brand.
• Develop and motivate Therapists and Sales Consultants through training and coaching.
• To contribute to training projects, training needs, evaluation analysis, update of training programs, action plan on training and coaching
• To be active on the field to observe customer purchase behavior and interact with the Sales consultants and customers
• Identify and provide feedback for future training needs.
• Conduct beauty product knowledge training and treatment protocol.
• To furnish the company with the latest beauty industry information; eg competitors’ activities and beauty care trends, treatment, products etc.
• Work closely with management team on training needs.
• To perform any other assigned job duties as per assigned by the management.

Job Requirements:

• With minimum 2 years of experience as a Trainer, ideally in Aesthetic face and body treatments.
• Certified by CIDESCO, CIBTAC, ITEC, WSQ ACTA Full Certificate, WSQ SOA or any other relevant qualifications in beauty and aesthetic.
• Strong experience in training including delivery of training, ability to coach with a strong sense of detail and a strong focus on growing sales capabilities.
• High level of competence in presentation and excellent verbal and written communication skills.
• Strong leadership and people management skills.
• Confidence in presenting and influencing at all levels.
• Proficient in English and Chinese to communicate well with clients
• Highly driven, energetic, flexible and team spirited.
• Proactive and able to work under pressure and meet tight deadlines

Manager/Senior Manager, Facilities Development

Corporate Infrastructure Office

The Manager / Senior Manager, Facilities Development will lead a team of Project Managers in the planning and implementation of Facilities Development projects in Kent Ridge Campus and set up project management systems and tools

Job Responsibilities:

• Develop project governance policies and processes to enable consistency in the delivery of infrastructure projects in the cluster.
• Develop technical standards for cluster infra projects and ensure standardisation and alignment with overall hospital’s infrastructure and design in the projects.
• Engage users to carry out feasibility studies for hospital rejuvenation projects
• Lead the design development of projects
• Procurement of consultancy and construction packages for the implementation of the projects
• Review and approve project schedules, method statements, material submission and Permit to work during construction stage
• Oversee and manage consultants and contractors in the delivery of their services in accordance with their contract terms
• Adhoc duties and projects in support of CIFO’s mission Lead and execute Special Projects or tasks as directed by RO

Job Requirements:

• Degree in Architecture, Building, Engineering, Project Management or equivalent
• At least 6 -12 years of relevant experience with proven track record in public sector or healthcare infrastructure projects
• At least 3 - 5 years of leadership experience
• High level of technical competency
• Excellent written and verbal communication skills
• Ability to manage ambiguities in the course of work
• Team player and able to collaborate with stakeholders of various functions
• Ability to multi-task

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

Applications are invited for the following full-time position in the Saw Swee Hock School of Public Health

RESEARCH ASSOCIATE IN PUBLIC HEALTH

We are seeking a Research Associate to join a multi-disciplinary research team to conduct public health research, in particular in the area of women’s mental wellbeing.

The position provides the candidate a great opportunity to develop qualitative and quantitative research skills and work with international experts in public health policy, mental wellbeing, and maternal health. The job holder will be an integral part of a research project which examines the role of time use in the mental wellbeing of women with young children in Singapore. Responsibilities will include: literature review, qualitative and quantitative data collection, data analysis, and preparation of scientific papers. The job holder will work closely with Assistant Professor Yvette van der Eijk and members of her research team, as well as local experts in health research and policy.

This full-time position is based at the Tahir Foundation Building at National University of Singapore. The position has a 1 year contract in the first instance, with possibility of extension.

Requirements:
• Masters degree in public health/epidemiology, social sciences, or other relevant discipline.
• At least one year hands-on experience in quantitative data management and analysis using standard software programs (e.g. R, Stata, Python).
• At least one year hands-on experience in qualitative data management and analysis (e.g. semi-structured interview, focus group discussion).
• Keen interest in women’s mental wellbeing.
• Very good written and oral communication skills.
• Fluent in English.

Applicants should include a CV, 1-page cover letter, list of publications (if applicable) or a writing sample, and the names and email contact of 2 referees who may be contacted immediately if shortlisted.

Recruitment is open immediately, and will continue until the position is filled.

For further enquiries, please contact Dr Yvette van der Eijk at [email protected].

Please note that only shortlisted candidates will be contacted.

Qualifications

Masters degree in public health/epidemiology, social sciences, or other relevant discipline.

Overview

Join the NUHS Group Chief Technology Office (GCTO) that advocates flexible and innovative working culture. Successful candidate will be part of a team of Data Scientists and Software Developers who partner clinicians to propose, develop, and implement advanced Artificial Intelligence / machine learning models and pipelines to augment clinical workflows in NUHS cluster. The candidate will also ensure the adequacy and effectiveness of the models and tools for NUHS.

Key Responsibilities

• Research and develop machine learning models in various clinical areas such as clinical notes, medical images, and patients’ data
• Develop, train and test AI models in the local medical domain
• Work with the team to design and architect the workflow of the data and algorithms including data input, output and storage between various health IT systems
• Lead in the gathering of requirements and data by working and coordinating with clinicians and other relevant internal and external stakeholders
• Work with the team to develop and deploy necessary AI models for NUHS in hybrid cloud environment
• Document clearly explaining how the algorithms have been implemented, verified and validated
• Lead project to deliver AI related research and development requirement to meet the business need

Requirements

• Minimum Bachelor’s degree in computer science or related fields with strong statistical modelling and machine learning skills. Graduate degree in related fields may apply
• Hands-on experience in the development of end-to-end data analytics solutions and machine learning pipeline including data exploration/extraction/crawling, data processing, and model building
• Hands-on experience on development of AI models in NLP is a plus
• Proficient with programming in Python and AI related frameworks such as Scikit-Learn, TensorFlow, and PyTorch
• Knowledge and experience in machine learning platform and services from cloud providers such as AWS, GCP, Azure
• Familiarity with healthcare data, medical image is a plus
• Experience in leading AI projects and virtual team
• Strong problem-solving skills with the ability to work independently and in a team
• Excellent written and verbal communication skills, including the ability to communicate technically and non-technically with ability to translate between the two

Responsibilities:

1. Perform a variety of beauty treatments, including but not limited to hair styling, manicures, pedicures, facials, and waxing.
2. Consult with clients to understand their beauty needs and preferences.
3. Provide expert advice on beauty and skincare routines.
4. Stay updated on the latest beauty trends, products, and techniques.
5. Ensure a clean and organized work environment.
6. Build and maintain a loyal client base through outstanding service.
7. Keep accurate records of client preferences and services provided.

Requirements:

* The ability to stand for extended periods.

* The ability to work under pressure.

* The ability to follow instructions.

* Excellent organizational and time management skills.

* Effective communication skills.

* Exceptional customer service skills.

* Patient and detail-oriented.

· Oversee the daily operations of the outlet for efficient operations.

· Plan and assign daily workloads to team members.

· Plan team members’ work schedules and compile timesheet

· Report on management regarding sales results and productivity

· Handle preparation and ensure desired quality and standards service are achieved

· Develop marketing strategies to improve sales and profitability

· Provide excellent service experience to all customers

· Handle all customer queries and feedback in a professional and timely manner

· Ensure that policies and standard operating procedures are strictly adhered to

· Guide and monitor work performance of all staff

· Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards

· Analyze and resolve problems in a timely and accurate manner

· Oversee purchasing to stay within budget

· Able to perform additional duties as requested by the Management as and when required

Reporting to Manager, ILTC, the Position Holder will be responsible for engagement of Intermediate & Long Term Care (ILTC) providers and management of collaborations between NUHS and ILTC providers in the community to enhance care integration and delivery of care in the community.

Job Responsibilities

You will be responsible for the following:

• Regular engagement with key account community partners to improve care integration and delivery of care in the community
• Management of feedback and issues with/from community care partners
• Keeping abreast of developments within ILTC and community care organisations
• Identifying opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Management of collaborations/initiatives/projects to improve care integrations between NUHS and ILTC providers and/or augment community care
• Serving as workgroup/meeting secretariat
• Supporting implementation of NUHS Population Health strategies and regional health plan

Requirements

• Good Class Degree, preferably in Life Sciences, Business Administration or related qualification
• 3 to 5 years of relevant working experience, prior experience in community care or partnerships will be an advantage
• Experienced in project management and working with multiple stakeholders
• Possess confidence to engage internal and external stakeholders at all levels
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent written and verbal communication, problem solving, presentation, negotiation and interpersonal skills

Job Responsibilities:

• Plan, implement and improve HSSEQ functions and standards.
• Plan and administer HSSEQ activities, documentations, audits and certifications.
• Plan and administer workplace security to ensure compliance with local security requirements.
• Ensure compliance and enforcement of appropriate measures so to enforce good procedures/practices in the workplace as per WSH requirements.
• Administer and conduct safety induction and fire & safety in-house trainings.
• Monitor contractor activities and control permit-to-work system.

Job Requirements:

• Degree/Diploma in Engineering, Safety & Health/Environment.
• Certified Registered Safety Officer and Fire Safety Manager.
• Certified Assessor for Confined Space and Work at Height.
• Well versed with HSSEQ Management System, including ISO 9001 and OHSAS 18001 requirements.
• 5 years of relevant experience in specialist role, preferable within O&G or shipyard environment.
• Class 3 & 4 driving license.
• Only Singaporeans need to apply.
• Able to travel to offshore island (Southern Singapore) with monthly allowances payable.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

As a Programme Coordinator for NUHS@Home, you will play a vital role in the coordination and management of our patients' care. We're looking for people with new ideas and a can-do attitude. People who are willing to think outside the box and embrace innovation. People who never give up and are always striving to improve. If you're a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you.

Responsibilities

• Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients.
• Perform system duties for patient admission, discharge and transfer.
• Coordinate with multi departments across NUHS to schedule appointments and/or manage bed requests.
• Coordinate with external vendor to arrange for transport e.g. ambulance and courier of logistics.
• Manage logistics such as consumables and homecare bags, and participate in the management of stocks to ensure that we always have what we need to provide excellent care to our patients.
• Opportunity to contribute your ideas and suggestions for improving our services and processes.

Requirements

• Diploma in any discipline
• Computer literate
• Be willing to work outside of working hours (E.g. weekends and/or public holidays)
• Able to cope with and work in a fast paced environment
• Must be a good team player with positive work attitude and able to work independently
• Prior knowledge/working experience in a hospital setting is an added advantage

About Us

ENGIE is a global energy player, focused on renewables and low-carbon decentralized energy infrastructure. The Group is pillared by 4 key businesses - Renewables, Energy Solutions, Networks, Thermal & Supply, and together with our 170,000 employees, we are committed to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally friendly solutions. It brings together the company, employees, clients and shareholders, and reconciles economic performance with a positive impact on People and our Planet.

Energy is our future, save it.

Responsibilities

• Reporting to Regional Manager, Head of Health, Safety, Security and Environment
• Manage & Support all aspects of Health, Safety, Security and Environmental (HSSE) management in the Business Unit through the life of projects from initiation, business development, construction and operation.
• To support in the development of Management system, including development of procedures and maintaining the system.
• Develop the internal audit plan and liaise with external auditors.
• Manage and support the HSSE fronts for Engie entities such Factory, Lab, RED, Impact, etc.
• Manage, organize and supervise all HSSE matters before and during the construction of various projects at SEA level:
• Develop, implement and maintain the HSSE policies, guidelines, practices, objectives, management systems and tools to reflect these requirements and ensure they are implemented;
• Establish HSSE plan specific to each project taking into account ENGIE, local regulation, Customer and Contractors plans;
• Hand over HSSE plan from construction to Operations upon Testing & Commissioning
• Organize, interface with entities HSSE professionals & provide support and improve HSSE performance, including providing on-ground support to entities as required and ensure strong sharing of best practices and lessons learnt.
• Plan, manage & conduct ISO 14001, OHSAS 18001 internal audits, external audits.
• Plan and organize HSE related activities or events to promote and educate staff on good safety culture and good work practices with a special focus for projects.
• Review and identify HSE related training requirements for various category of staff to meet the mandatory requirement and also to meet the job requirement.
• Develop & execute in house training material/video, organize and conduct in house training and maintain training record.
• Prepare or review publication materials to educate the workforce
• Conduct HSE inspection and Incident investigation when necessary related to projects and support entities.
• Review legal requirements on HSE aspect & ensure compliance.

Requirements

• Degree/Diploma in Engineering/Occupational Safety/Health or equivalent
• At least 10 years relevant working experience, preferably in construction industry
• Must be a registered Workplace Safety Officer with Ministry of Manpower and Environmental Control Office with National Environmental Agency
• Possess ISO 14001 & ISO 45001 Internal auditor certification an advantage
• Ability to interact professionally with all organizational levels while maintaining string ethics and professionalism.
• Excellent problem-solving, organizational, analytical and critical thinking skills
• Excellent leadership skills and ability to drive and influence change management.
• Goal getting, driven, committed, with strong planning and execution capabilities.

When you join ENGIE, you will have access to:

• The opportunity to have a meaningful job where you can make a difference
• A career management plan with opportunities to grow in an international environment
• Attractive and competitive package
• Dynamic and inclusive work environment
• Continuously evolve as a professional, coupled with a variety of training opportunities

If you think you have the right profile for this opportunity, submit your application before 07 February 2024.

A multi-skilled, hardworking and efficient warehouse assistant with a proven track record of ensuring the smooth functioning and running of all warehouse concerning activities. Able to follow standard operating procedures and work in a methodical and tidy manner. Possessing a comprehensive understanding of material / stock management techniques and inventory control methods and procedures.

1. Pack and unpack goods
2. Unloading, unpacking, inspection and stocking of incoming goods into store
3. Housekeeping
4. Picking stocks for delivery to retail shops
5. Pack and unpack goods
6. Unloading containers
7. Prepare and pack for ecommerce
8. Ad hoc delivery duties and other warehouse related duties

Requirements:

1. Physically fit

2. Able to read English.

3.With or without forklift experience

4. Applicants must be able to work overtime (on weekends & PH)

Working Location:

4 Toh Tuck Link Venus Beauty Building

Benefits:

1. Training will be provided.

2. Overtime pay

3. Annual Bonus

4. Annual leave and medical leave

Working hours:

Monday to Fri 9am to 7pm

Saturday 830am to 2pm