Job Title: City Hall Hub Manager
Reporting Line: Reports directly to Head of Health and Fitness
Job Summary:
The Health and Fitness Hub Manager at UFIT City Hall holds a dynamic role, combining responsibilities for overseeing fitness operations and clinic management. This position also involves engaging with the UFIT Sports division at City Hall and integrating sports clientele into health and fitness services, and vice versa.
The pivotal nature of this role necessitates leadership in driving revenue growth, enhancing client experiences, and optimizing efficiencies across all aspects of health and fitness services. The Hub Manager is ultimately responsible for the performance of both fitness and health operations at the City Hall Hub, with appraisal based on P&L performance and continual improvement of KPIs.
Maintaining team standards and service delivery is a critical aspect, ensuring adherence to client experiences, facility management, team process compliance, and fostering a culture of teamwork and excellence within the UFIT community.
Specific Working Management Hours:
- 6 x 6-hour work blocks across the week (1 block per day Monday - Saturday, totalling 36 hours), pre-agreed with the line manager.
- Working blocks are 8am-2pm or 2pm-8pm
- Tuesday and Thursdays working blocks will be 2pm-8pm
- A maximum of 1 block can be carried out in 1 day.
- If a block falls on a public holiday, the individual is not required to work. However, if working on this day is operationally necessary, the manager will receive time off in lieu (time in lieu must be planned and approved by their line manager at least seven days before the event).
- If the manager is requested to work during times outside their blocks, then they will have compensatory time-off in lieu - this will be at the line manager's discretion.
- The Manager will not receive additional compensation for client-facing services completed during registered working blocks but will for sessions completed outside of these hours.
- A weekly schedule of working blocks will be set in collaboration with their line manager every quarter, and communicated with all stakeholders. Any alterations during this period be signed off by their line manager
- From time to time the company may request which block during the day the manager is to work
- PT/coaching hours are limited to 50 per month
Annual Leave
- 21 x 6 hour time blocks can be taken as annual leave per year.
- Maximum 14 consecutive days not at work (including weekends and public holidays).
Responsibilities:
1.Business Development:
- Assess and evolve fitness and clinic services, contributing to the development of a Health and Fitness Hub.
- Identify opportunities for business growth within fitness-related modalities and present proposals to senior management.
- Engage with UFIT Sports management and team members to promote and cross sell health and fitness services to Sports based clients
- Develop and nurture relationships with the hotel management team to ensure smooth operations of existing services, and to develop potential new areas of growth
- Engage with current or potential partners and key stakeholders, providing facility tours and meetings as requested by SMT
- Proactively manage any partnership or corporate client that can positively impact the P&L of your location
2. Sales and Operations:
- Lead all Health Consultations at UFIT Club St and be ultimately responsible for all new fitness sales within the hub.
- Allow open access to their working diary to the UFIT sales team to enable the UFIT team members to book health consultations/sales meetings directly at pre-agreed times.
- Optimize client retention through ongoing community management and daily tasks, communicating with all clients at critical points during their programmes, including but not limited to two-week check-in, end of the programme, key milestones/successes, and operations changes that impact the client (i.e. trainer departing, etc.)
- Management and onboarding of all new corporate groups and classes that drive fitness revenue into the location P&L.
- Regular communication and collaboration with the UFIT Senior Rep at your location to ensure the highest customer service and administration standards possible.
- Manage all incoming program freeze requests which sit outside the boundaries set out in current UFIT terms and conditions.
- Manage a team to achieve revenue forecast goals for Personal Training (PT), Group Fitness classes, and clinic services.
- Oversee representatives to ensure excellent customer service and efficient administration tasks.
3. Human Resources:
- Lead and manage a team to be engaged with the UFIT brand and exceed client expectations daily.
- Lead 4 week UFIT Brand Onboarding with new joiners to the team
- Ensure CPD sessions are attended by team members especially new joiners
- To work with COO on team manpower / recruitment needs and timelines
- Develop an effective feedback and appraisal system with the team, ensuring each member has at least two formal annual appraisals.
- Coach team members on maintaining high-quality standards, particularly in goal setting, results, and Circle of Care (CoC) integration.
- Drive tech usage and data capture, especially with Trainerize, to enhance client experience and team performance.
- Identify underperformers and create improvement plans to align with UFIT standards.
4. Facility and Equipment Management:
- Conduct a weekly equipment review and maintenance program as discussed and set out with the COO.
- Coordinate repairs or facility improvements in collaboration with the COO.
- Work with the Senior Rep to ensure the cleanliness of all fitness client areas within Club Street.
5. Recruitment:
- Provide on-site induction and training for new hires as required.
- Actively promote and recruit UFIT as an employer to potential recruits and high-caliber fitness professionals.
- Conduct second-round interviews for fitness candidates hired to work at the hub
6. AHPC Coordination:
- Through the MD of H&F provide guidance and support for AHPC qualification and registration.
- Facilitate AHPC supervision within the hub health team as required.
7. Team Onboarding
- Arrange onboarding schedules for new hires.
- Facilitate the onboarding process for new team members.
8. Personal leadership and Networking
- Facilitate networking opportunities for the team.
- Conduct oneself per UFIT values of Passion, Work Ethic, and Excellence.
- Model a professional attitude toward clients and cultivate an integrated team atmosphere.
- Maintain a strong awareness of customer satisfaction and address any issues promptly.
Key Performance Indicators:
- Health consult conversion rates
- Occupancy rates of gym floor (PT), classes, and Clinic rooms
- Number of active clients on UFIT Programs.
- Utilization rate of CoC sessions per client
- Retention rates of team members
- CoC Integration rates
- Ensure the PT team's adherence to key performance indicators, including goal setting, programming, testing, CoC integration, and client success reporting.
Compensation & Performance Bonus:
1.Base Salary
a) $4500 + work phone
2. Monthly Bonus of $500 based on hitting:
a) Target Fitness Occupancy ($250)
b) Target Health Occupancy ($250)
3.Quarterly Sales Bonus based on achieving PT sales target (up to
$3000 per quarter)
4. PT Commissions
- Fitness Coaching pay shall be calculated as 44% of all Earned Revenue.
- The manager will be eligible to receive an additional discretionary 2% of all Earned Revenue for every 12 months of service with the Company completed, as calculated from the commencement of your service with the Company.
- The Manager will earn a further 2% of earned revenue commission while in the manager role. This additional 2% will be removed if the manager resigns or returns to work as a full-time coach.
- Clauses (a) and (b) above are subject to a cumulative total of 60% of all Earned Revenue
- 5. Annual Bonus - $12,000 based on the target contributing EBITDA being hit - 75% performance based, 25% is discretionary.
