Location: Bukit Merah

Senior/Speech Therapist

Job Responsibilities:

• Conduct accurate and holistic speech and language specific assessment for clients during admission, periodic care plan reviews and discharge
• Select appropriate and specific outcome measures to enable evaluation of therapy progress and outcomes in a timely manner to guide clinical decision making
• Formulate person centered and SMART goals in collaboration with clients and relevant stakeholders
• Design plans and conduct speech and language interventions for clients in a person centered manner, that is also evidence based
• Document assessment results, therapy plans, interventions, goals and outcomes measures according to guidelines
• Communicate assessment results, intervention plans, goals, outcomes and discharge plans to clients and relevant stakeholders
• Formulate discharge and continuity of care plans based on clients’ performance in consultation with relevant stakeholders
• Mentor and supervise therapists and support staff for professional development and day-to-day job scope
• Identify safety risks and issues, recommend preventive and corrective care measures
• Conduct in-house training for staff, caregivers and volunteers
• Engage in continuing education to further skills and knowledge in the field of practice

Requirements:

• A Degree or Masters in Speech Therapy
• Fully registered with AHPC
• 2 years of relevant experience and a minimum of 5 years of experience as a Speech Therapist to be considered for a Senior role
• Dynamic and proactive personality with good public relation and communication skills
• Someone who has good management, excellent analytical and problem-solving skills

Please submit your updated resume in Word format by using the Apply Now Button. We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Sherry Yeoh Xianni

Location (Fixed)

1. Jurong West (Pioneer / Lakeside)
2. Bedok
3. Geylang
4. Tampines
5. Pasir Ris

Working Hours – 44hrs/week (3 shift – No Overnight Shift)

Job Description

• The Staff Nurse plays a central role in providing nursing care to residents in the nursing home.
• The SN will be responsible for supervision, training and development of subordinates and actively participate in quality improvement efforts.
• Other duties include preparation and assisting in clinical tasks, documentation, records co-ordination and updates on changes in residents' conditions and needs.

Requirements

• Min Diploma in Nursing

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Perform venepuncture for the collection of blood specimens for dispatch

• Sorts and records all blood specimens collected, and ensure that they are correctly labelled

• Other ad-hoc duties as and when required

Requirements:

• Phlebotomy certificate

• SNB

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Responsibilities :

• Assessment: Evaluate clients' abilities and limitations across physical, cognitive, and environmental factors.
• Treatment Planning: Develop personalized plans to improve clients' daily functioning through activities, exercises, and adaptive techniques.
• Interventions: Implement therapies like motor skills training, cognitive retraining, and adaptive equipment use.
• Education: Teach clients and families strategies for independent living and wellness management.
• Collaboration: Work with healthcare teams to ensure comprehensive care and treatment coordination.
• Documentation: Maintain detailed records of progress and treatment plans.
• Advocacy: Advocate for clients' rights and access to services, and participate in community outreach.
• Research: Stay updated on latest practices and contribute to evidence-based research in the field.

Requirement :

• Obtain a recognized degree in Occupational Therapy from an accredited university or institution.
• Be registered with the Allied Health Professions Council (AHPC) of Singapore.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description :

• Dispense prescription and over-the-counter medications
• Advise patients on proper medication use and potential side effects
• Verify and review prescription orders for accuracy
• Maintain patient records and ensure confidentiality
• Collaborate with healthcare providers to enhance patient care

Salary: up to $40/hr

Duration: 3 months contract ( Renewable )

Working Days & Hours: Any 1 day a week also can

Location: Jurong East

Requirement

• Bachelor’s Degree in Pharmacy or equivalent
• Registered Pharmacist with the Singapore Pharmacy Council

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Production Engineer (HSE)

Salary: $4000 - $5000 + $200 (site allowance)

Work Hours: 8 am to 4.30 pm (Mon - Fri)

Work Location: Jurong Island (Company transport provided near Jurong East MRT)

Responsibilities:

The Production Engineer (HSE) is responsible for Daily Operations and Projects Safety, the Lead to reviewed, improvement and compliance to all Safety regulations and requirement. Manage the Operations Risk Assessment and ensure occupational Safety

• Lead daily operation as an HSE Production Engineer to ensure Safety in both daily operation and construction projects at site.
• Lead HSE aspect of operation in risk assessment, Hazop study for new modification projects, changes to operating procedures, site construction activities.
• Review and make list of high-risk activities in the process operation based on Hazop study, have regular meeting with production manager and make plan to improve safety level in such areas of operation.
• Coordinate closely with day production & logistics members for HSE aspect of process operation and ensure safe work procedures are followed.
• Study and review all the safety observation feedback and prioritize based on level of risk to follow up through MOC process. Ensure improvement items are followed by keeping records and timeline.
• Work together with project engineers, production members and maintenance coordinator to ensure safety related projects are followed and implemented in a timely manner.
• Review the emergency and disaster prevention procedures to ensure procedures stay relevant to current operation and up to date.
• Lead and enhance any other HSE related improvement projects/activities.
• To perform any other duties or assignments as assigned by superiors.

Requirements:

• Working experience in the chemical industry
• Deep knowledge of Safety legislation and regulations in the chemical industry
• Diploma / Degree in Engineering, health, safety, or environmental field of study

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Provide professional massage (body & foot) in accordance with spa standard
• Ensure high level of service standard
• Responsible for maintenance of cleanliness and tidiness of the spa facilities, treatment rooms and other parts of business premise
• Prepare necessary treatment products, replenish stocks, towel supply, etc
• Handle customer queries and concerns efficiently & politely
• Follow and comply with the instructions given by Spa Manager & Receptionists

• Assist in designing and implementing research-related tasks such as data collection from various sources.
• Conduct literature reviews and summarize findings.
• Assist in developing research papers, reports, and presentations.
• Maintain accurate and organized records of research data and findings.
• Attend research-related meetings.
• Collaborate with the research team to achieve project goals.
• Assume additional responsibilities as assigned by the reporting officer/HOD.
• Effectively organises meetings.
• Timely replies to ethics board, administration related requests

Qualification Required and Area of Discipline

• Bachelor’s degree in social sciences/humanities, science, business or marketing.
• At least 1-year relevant experience.
• Good verbal and written communication skills
• Good interpersonal skills

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Job Description

We are an established dental clinic located at the heart of the CBD area. We consists of a vibrant team of individuals who aim to provide quality and ethical dental care. We take pride in giving the best for our patients and building long lasting relationships.

FIXED working hours - 5.5 working days with no nights. Some of our staff have been with us for 6 years and counting!

As a Dentist Receptionist, You are expected to:

• Make appointment and bookings for patients
• Daily scheduling of clinic
• Treatment discussion with patietns
• Be willing to learn
• Orientation/Training will be done

As a dental nurse, you are expected to:

• Assist the dentist in their procedures
• Sterilisation of tools
• Treatment discussion with patietns
• Be willing to learn
• Orientation/Training will be done

Requirements:

• Experience in dental-assisting will be an added advantage (but not necessary)
• Applicants must be willing to work in CBD Area.
• Work experience preferred.
• Full-Time position(s) available.

You will assist our Matron in planning, organizing and supervising the functions and activities of the Home in compliance with standards set by MSF.

- Registered Nurse, enrolled with SNB.
- At least 3 years work experience in an acute hospital.
- Willing to work 2 shifts, weekends and Public Holidays as rostered.
- Passionate about working with the intellectually challenged community.
- Willing to be on 24-hour call as rostered.
- Able to converse in English and in other dialects.

We are inviting highly motivated and people oriented team players to join our team of professionals and make a difference in the lives of our residents and clients. Salary offered will depend on qualifications and experience. We regret only shortlisted candidates will be notified. If you are interested and meet our requirements, please email your applications to [email protected]

Job Description

• Industry/ Organization Type: Spa
• Position Title: Spa Therapist
• Working Location: Central
• Working Hours: 6 days (1.30 pm to 10.30 pm)
• Salary Package: Up to $1800 + $200 (fixed allowance) + Body treatment incentive + OT
• Duration: Permanent Role

Key Responsibilities

• Consult customers before and after treatment.
• Perform body massage and spa treatments on customers.
• Update customer records regularly.
• Handle basic front desk duties.
• Ensure store cleanliness and hygiene are well maintained.
• Other duties assigned.

APPLY NOW!!!

• At least 1 year of experience in body treatments
• Excellent knowledge of skin and beauty treatments

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65055 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Responsibilities:

• Be fully responsible for health and environmental control, safety meeting and to ensure that all works adhere to the procedures and instructions.
• Maintain high level of safety awareness and consciousness in the company.
• Implementing HSE policy and guidelines, safety management system for the company.
• Implementing, auditing of SMS, updating & review company HSE systems.
• Familiar with all workplace safety and health matters, including WSH Act, COP & etc.
• Recommend, implement & carry out safety training programmes for workers.

Job Requirements:

• Candidate must possess Diploma / Degree in related field.
• Possess a valid registration with MOM as Workplace Safety and Health Officer (WSHO).

44 hours per week shift

Location : Buangkok

Responsibilities

• Assist doctors and registered nurses in simple procedures / treatments under supervision
• Carrying out basic nursing procedures such as wound dressing; documenting, monitoring and recording observations of residents and their vital signs and reporting changes in condition to the registered nurse
• Supervise/assist residents in their daily needs (e.g. personal grooming and daily living activities)
• Escort residents for outings / medical appointments

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Staff Nurse

5.5days - Sunday off

Location: Novena

Job Scope:

• Manage day-to-day clinical duties in the operating theatre/recovery area/dispensering station.
• Ensure that all equipment is working correctly and adequately maintained
• Maintain patient records and documentation accurately.
• Provide high standards of patient care for all pre and post procedure.
• Provide utmost patient care and customer service to the patients and family members.
• Order and maintain inventory of medical supplies and materials
• Adhere to established protocols, policies, and procedures in providing patient care
• Perform all other duties as assigned by the Centre Manager and/or the Senior Management.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Duties:

• Evaluate patients' progress and prepare reports that detail progress

• Test and evaluate patients' physical and mental abilities and analyse medical data to determine realistic rehabilitation goals for patients.

• Select activities that will help individuals learn work and life-management skills within limits of their mental and physical capabilities.

• Recommend changes in patients' work or living environments, consistent with their needs and capabilities.

Requirements:

• Diploma / Degree in Occupational therapy

• Competent in carrying out functional assessments and trainings

• Able to conduct worksite assessments and job coaching

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

We are looking to employ a dedicated and experienced spa therapist to perform massages, beauty treatments, and wellness therapies, depending on guests' needs and preferences. The spa therapist's responsibilities include greeting and welcoming spa guests, informing guests of spa packages, promotions, and rates, and customizing treatments and therapies to suit guests’ needs. You should also be able to recommend additional spa services and up-sell spa products.

To be successful as a spa therapist, you should keep abreast of the latest industry techniques with respect to massages and therapies to provide exceptional customer service. Ultimately, an outstanding spa therapist should be able to demonstrate respectfulness, patience, and tact to help guests feel more comfortable and at ease.

Spa Therapist Responsibilities:

• Performing different types of massages, beauty treatments, and wellness therapies.
• Maintaining detailed records of massages, treatments, and therapies performed on each spa guest.
• Communicating with guests during massages to adjust massage techniques as required.
• Resolving guest complaints and reporting any accidents to the supervisor.
• Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.
• Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
• Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.
• Enquiring about guests' medical conditions and allergies before providing spa services.

Spa Therapist Requirements:

• High school diploma or GED.
• Licensed in massage therapy and cosmetology or aesthetics.
• Proven experience working as a spa therapist.
• CPR and First Aid certifications are advantageous.
• Sound knowledge of anatomy, physiology, and different massage techniques.
• The ability to stand for extended periods.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Patience and respect.

Duration: Till March 2025 (ASAP Start)

Salary: $12/ hr

Working Hours: 5 days office hours

Location: Kent Ridge

Job Scope:

• Receive and accession both non-gynae and gynae specimens.

• Processing gynae specimens (both liquid-based Cytology and conventional smears) and subsequently mounting and labeling the prepared slides.

• Preparation of non-gynae specimens, including processing, staining, mounting and labeling of prepared samples.

• Learn to screen gynaecological and non-gynaecological specimens under the supervision of the senior cytotech.

• Comply with the senior staff with regards to work procedures and duties.

• Willing to undergo training and development as and when necessary.

• Perform all procedures in accordance with the laboratory protocols and SOPs.

• Learn FNA techniques and with experience be able to make an on-site diagnosis.

• Comply with the safe disposal of the Gynae and Non-Gynae samples

• Assist in recording and filing of QA sheets.

• Perform any other related duties assigned by the supervisor.

Job Requirements:

- Min. Diploma in any relevant science field

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Job Description :

• Dispense prescription and over-the-counter medications
• Advise patients on proper medication use and potential side effects
• Verify and review prescription orders for accuracy
• Maintain patient records and ensure confidentiality
• Collaborate with healthcare providers to enhance patient care

Salary: up to $55/hr

Duration: 3 months contract ( Renewable )

Location: Kent Ridge

Requirement

• Bachelor’s Degree in Pharmacy or equivalent
• Registered Pharmacist with the Singapore Pharmacy Council

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description :

• Dispense prescription and over-the-counter medications
• Advise patients on proper medication use and potential side effects
• Verify and review prescription orders for accuracy
• Maintain patient records and ensure confidentiality
• Collaborate with healthcare providers to enhance patient care

Salary: 40/hr

Duration: 3 months contract ( Renewable )

Location: Woodlands

Requirement

• Bachelor’s Degree in Pharmacy or equivalent
• Registered Pharmacist with the Singapore Pharmacy Council

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Gross up to $30,000/month
• Personal & Overriding commission + Sales incentives
• 6 days off per month
• Working hours: 9 hours per shift
• Location: JEM / Bedok Mall

Responsibilities:

• Lead a team of 5-8 staff to meet personal and outlet KPIs.
• Track performance against KPIs and implement improvements.
• Handle daily operations including customer complaints, staff motivation, coaching, and paperwork.
• Manage staff responsibilities while performing hair treatments when necessary.
• Schedule employee shifts and oversee annual leaves/medical leaves.
• Train and develop staff to maximize performance and efficiency.

Requirements:

• Min. 3 years of relevant experience with proven KPI success in a related industry.
• Excellent communication and interpersonal skills.
• Bilingual in MANDARIN and ENGLISH to liaise with Mandarin-speaking clients.

For consideration, kindly submit your CV by clicking “APPLY NOW” or email to [email protected]

**Only shortlisted candidates would be notified**

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R24123733 | Chen Yit Keat

Job Description

Clinical Care

• Comply with approved standards of nursing practices
• Provide nursing services requiring specialised nursed skills
• Work closely with the resident’s doctor and multi-disciplinary team to provide care to the residents; update on changes in the residents’ conditions and needs
• Develop care plan for each resident under her/his care and ensure care delivery and nursing interventions are as outlined in the care plan
• Evaluate the resident’s response to care interventions and revise care plan as necessary
• Collaborate with allied health professionals to initiate preventive and rehabilitative nursing procedures
• Conduct and supervise assessments of all new admissions
• Prepare residents’ medical records and ensure all documentations are up to date
• Prepare and administer medications to residents, complying with safe medication practices
• Supervise staff to ensure safe and quality resident care, and in compliance to standards
• Is responsible for the safe keeping of control drugs
• Deal with emergency and incident that arises and ensure prompt action to mitigate situation. Escalate promptly to supervisor, where necessary
• Assist NM/ NC in the supervision, evaluation and disciplining of staff in her/ his team within scope of responsibility
• Promote evidence-based practices on nursing care delivery
• Assist in the plan and coordination of resident’s discharge back to the community

Quality

• Coordinate teamwork in the day-to-day operation of the ward to deliver quality service to residents and families
• Work with team to maintain a safe and clean ward environment
• Work with NM/ NC to conduct quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care
• Ensure team members are familiar with the Standard Operating Procedures (SOP) and all emergency protocols
• Assist NM/ NC in quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care, and implement action plan to close gaps identified or for improvements
• Participate in quality improvement initiatives and continuous improvement projects
• Assist NM/ NC to maintain systematic inventory control of assets and drugs to achieve optimal utilisation and safe storage

Training and Development

• Participate in training and development of staff
• Assist in regular and on-going assessment of nursing staff competencies to ensure achievement of targets set and/or expected competency levels
• Ensure newly joined enrolled nurse, nursing aide, health care assistant and health attendant are oriented and inducted to provide safe care to residents
• Assist the NM/ NC in identifying, planning and making decisions to meet training and developmental needs of nursing and ancillary staff

Administration

• Utilise performance management and counselling skills effectively to motivate staff to perform at their optimal level and ensure care delivered is in compliance to standards of practice
• Ensure the safe storage of all confidential files, records, documents; and that residents confidentiality is maintained at all times
• Ensure that effective and cooperative working relationships are maintained within the Nursing Department and between internal and external customer groups
• Maintain an inventory list of ward equipment and ensure regular preventive maintenance is carried out as needed
• Plan roster and involve in manpower deployment when needed
• Deputise NM/ NC in her absence

Job Requirements

• 3 years or more relevant nursing experience
• Fresh graduates are welcome to apply
• Minimum Diploma in Nursing or in related field
• 5 days work week, rotating off days
• Only require to work morning or afternoon shift

Job Description:

• To assist Safety Manager on all safety, health, environmental, and welfare matters, to ensure the Project complies with its statutory obligations, safety requirements, and aerodrome safety standards.
• To be responsible for health, safety, and environmental control, and to assist Safety Manager to ensure that all works adhere to the procedures and instructions.
• To assist Safety Manager in liaising and co-ordinate with stakeholders, authorities and agencies and other Consultants employed by Developer.
• To put up daily situation reports.
• Ensure risk assessment and safe working procedures are correctly executed on-site.
• To conduct daily health, safety, and environmental inspections, prepare reports and follow up with Project Safety Team / Contractors for closure.
• To carry out investigations into all accidents and near-miss incidents and to record the findings on the relevant forms.
• Wear appropriate personal protective clothing/equipment and observe all safety requirements/procedures.
• To implement and monitor appropriate safety measures in accordance with the Workplace Health and Safety Act and Safety Management System.
• To highlight areas where training/certification is required to meet the standards imposed by Legislation, Approved Codes of Practice, or H.S.E. guidance

Requirements

• At least 03 years of Project relevant experience in the construction industry preferably 2 years with the developer/main contractor.
• Must be a registered Workplace Safety and Health Officer with MOM.
• Has developed a Risk Management Implementation Plan (bizSAFE Level 2) or equivalent

Overview

Reporting to the Laboratory Director, your duties include but are not limited to receiving, microtomy, and routine molecular oncology tests (direct sequencing, NGS, FISH testing). Candidate will also participate in routine equipment maintenance, QA documentation, and general lab duties.

Job Responsibilities

1. Receive and accession specimens from histopathology laboratory.
2. Perform various technical functions including microtomy, basic histological staining of the tissue sections, and general molecular techniques (nucleic acid extraction).
3. Perform specialized molecular techniques (e.g. PCR, direct sequencing, FISH, fragment analysis, NGS wet bench), including benchwork, analysis, and report preparations for pathologist sign-out.
4. Participate in internal and external quality assessment.
5. Assist in the development and establishment of new molecular oncology tests for clinical use.
6. Perform duty roster as assigned monthly and record equipment maintenance according to requirements.
7. Ensure proper and safe storage and preparation of laboratory reagents.
8. Assist in production of regular and ad-hoc laboratory reports
9. Provide technical guidance to laboratory personnel and assist in the training of new personnel/ pathology trainee / research personnel.
10. Support research work related and relevant to molecular diagnostic tests.
11. Perform other related duties incidental to the work described herein.

Job Requirements

• Degree in Biological/Life Sciences
• Meticulous with keen attention to details
• Able to work independently as well as a good team player with initiative and adaptability to change.
• Able to work well in a fast-paced environment.
• Good analytical, problem-solving and critical-thinking skills.
• Strong organizational / time management skills and ability to manage multiple tasks and priorities
• Good communication and interpersonal skills.
• Computer literate, demonstrate proficiency in common computer system and software.
• Knowledge of laboratory good practices and in compliance with SOPs and regulatory standards.
• Willing to rotate between the laboratories located at Kent Ridge and Buona Vista.

Responsibilities:

• Identify and assess potential candidates

• Conduct interview and manage selection procedures

• Design job descriptions and interview questions

• Organize and attend recruitment events

• Lead discussions in quarterly and annual hiring needs by department

• Foster long-term relationships with past applicants and potential candidates

• Involve actively in Human Resource activities with regards to Hiring and Managing of potential candidates

Requirements:

• A levels

• Candidates with strong track record in sports or co-curricular activities will have an added advantage

• Candidate with great team spirit, persistency, good communication and interpersonal skills are welcome to apply

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Job Description:

- Provide relaxing Spa treatment for patrons

- Provide a rejuvenating spa experience for patrons through excellent customer service

- Provide suggestive appropriate spa treatment when needed in detailing with patrons

Job Requirements:

- Have Local diploma spa certification

- Have a minimum 2 yrs experience giving spa treatments

- Have a service attitude in dealing with patrons and management.