· US MNC

· Location: West, Lok Yang

· 1 year contract with full benefits and completion bonus

Key Responsibilities

· Develop and implement a comprehensive global paid media strategy that aligns with Company Innovations' business goals and brand values.

· Manage large-scale media budgets and ensure optimal allocation across various channels for maximum ROI.

· Lead the planning, execution, and optimization of paid campaigns across all channels, including search, social, display, video, and programmatic advertising.

· Collaborate with cross-functional teams, including brand management, creative, analytics, and sales, to ensure cohesive messaging and strategy.

· Analyze and report on campaign performance, providing actionable insights and recommendations to stakeholders.

· Stay ahead of industry trends and advancements in digital media, adopting new and innovative approaches to drive performance.

· Build and mentor a high-performing global paid media team, fostering a culture of excellence and continuous improvement.

· Negotiate and manage relationships with media agencies, platforms, and other partners.

· Ensure compliance with all legal and regulatory requirements related to advertising and media.

Requirements:

· Bachelor s degree in Marketing, Advertising, Business, or a related field; Master’s degree preferred.

· Minimum of 10 years of experience in paid media with a proven track record of successful

· full-funnel omni-channel campaigns.

· Strong expertise in both brand and performance marketing, with the ability to balance long-term brand building with short-term sales objectives.

· Exceptional analytical skills, with proficiency in analytics tools and platforms.

· Excellent leadership and team management abilities, with experience leading global or multi-regional teams.

· Outstanding communication and interpersonal skills, with the ability to influence and engage direct and indirect reports and peers.

· Strategic mindset with a focus on innovation, efficiency, and scalability.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

[email protected]

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

Technology Support Specialist

Responsibilities:

• Supporting the Firm in the Technology function, including but not limited to software, hardware, networking infrastructure and applications
• Providing support in IT/ IS functions such as networking, mobile device, remote, audio visual, telephony and security
• Conducting basic in-house application training sessions to our user community
• Drafting, updating and managing documentation as part of the work process
• Collaborating with other members of the Technology team and Business Services team to come up with practical and effective solutions to meet business operational needs
• Participating in and contributing to special projects in support of Firm initiatives
• Assisting the team with related ad-hoc duties, where necessary

Requirements:

• Bachelor’s degree in Computer Science/Engineering, Information Technology or equivalent
• Intermediate working knowledge of Microsoft Technologies that include but are not limited to Windows Operating System and Office Applications (Word, Excel, PowerPoint and Outlook)
• Experience with other mainstream software systems (e.g. iOS, Mac OSX, Android) and/or technical skills related to an ability to do basic logic design and programming with simple scripts; or using industry standard visual basic, power-shell, will be ideal
• Industry standard current certifications by Microsoft, Cisco, HP, Application solution vendors will be helpful
• At least 2 years’ relevant experience in a corporate environment. Experience working in a law firm would be an advantage
• Honesty, integrity and professionalism are key pillars to how we operate in our environment. You must be able to handle sensitive matters and maintain strict confidentiality at all times
• Excellent analytical, troubleshooting, organizational, planning and critical thinking skills. You are able to multi-task, and handle multiple projects as well as changing priorities to support business needs
• You demonstrate a sense of urgency and the ability to work and respond to a fast-paced environment, as well as flexibility in adjusting hours to meet operational and business needs
• A strong team player with excellent interpersonal, written and verbal communication skills, to facilitate effective working relationships within the Technology team, our user community and stakeholders

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Pharmeng Technology has been providing quality services to leading manufacturers of healthcare and pharmaceutical products since 1997. Our specialists hold expertise in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering and Training to ensure that our clients can keep on providing the world with their cost-effective and high-standard healthcare products. At PharmEng Technology, we strive to cultivate the best working environment where empowerment, passion and perseverance are nurtured while serving our clients to achieve their unique business goals. We are seeking an experienced Cleaning Validation Specialist with solid experience in equipment qualification and pharmaceutical solutions in Life Science industries for a role in Singapore.

Objectives of this Role:

A Cleaning Validation Specialist is responsible for ensuring that cleaning procedures for equipment and facilities in highly regulated industries, such as pharmaceuticals, biotechnology, and medical devices, are effective and meet regulatory requirements. The job description for a Cleaning Validation Specialist may include the following responsibilities:

Develop and execute cleaning validation protocols for equipment and facilities to ensure they are cleaned to appropriate levels and are free from contamination.

Perform risk assessments and develop risk-based cleaning validation plans to ensure equipment and facilities are cleaned to appropriate levels.

Develop and implement cleaning procedures, methods, and acceptance criteria for equipment and facilities to ensure consistent and effective cleaning.

Review and approve cleaning validation protocols, reports, and related documentation.

Work collaboratively with cross-functional teams, including manufacturing, quality assurance, and engineering, to ensure compliance with regulatory requirements and industry standards.

Investigate and troubleshoot cleaning validation issues and provide recommendations for corrective and preventive actions.

Stay current with industry trends, regulations, and best practices related to cleaning validation.

Skills and Qualifications:

• Bachelor's or Master's degree in Chemistry, Pharmacy, Chemical Engineering, or any related field.
• Solid 3 and up years of experience with specific experience within (bio) pharmaceutical (or related industries) and GMP is desirable; Junior with a minimum of 2 years is welcome to apply.
• Proven experience in cleaning validation in a regulated industry is highly valued.
• Has a knowledge in regulatory requirements such as FDA, GMP, and ISO.
• Excellent communication skills, attention to detail, and problem-solving skills are also important for this role.
• Proficient in English, both in speaking and in writing.

Why PharmEng Technology?

Our consultants come from different areas of the Pharmaceutical/Biotech/Medical Device industries and have extensive experiences obtained from world-class organizations in North America, Europe and Asia. At PharEng Technology, we value everyone's unique talents and work together to support our clients. We offer continuous career growth, competitive wages, opportunities for travel and a team mentality that sets us apart from our competitors. It is the growth of our staff that continues to grow our company globally.

EEOC Statement

At PharmEng Technology, we don't just accept difference --- we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. PharmEng Technology is proud to be an equal opportunity workplace.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gUDBR7VB

• Normal working hours
• Exposure to latest technology

About the company

Our client is an established multinational end user company. As part of their plan to invest in technology, they are now hiring a new SOC Engineer / Analyst (Cyber Defence)- Incident Response to be part of their Cyber Security team here in Singapore.

About the job

• Reporting directly to Head of Cyber Security, SOC, your role involves:
• Ensuring incident Responses towards IT security threats are well managed. Ensuring timely triage of cybersecurity incidents, investigation and incident response for Cyber security incidents
• Managing security operation to ensure implemented security technologies and controls are effective and adequate to protect the company
• Conducting Identifying root cause and remediating of cybersecurity incidents
• Providing advisory on security threats and vulnerabilities. This includes performing vulnerability scans and analyze results of scans
• Directing post-mortem activities following critical incidents
• Overseeing the development and execution of corporate security awareness and training programs. This includes getting the buy-in of senior business stakeholders which includes securing funding for IT security programs
• Enhancing early detection capability - Driving lessons learned activities after incidence closure to identify potential gaps in security control

Skills and experience required
As a successful applicant, you will have at least 3 years of experience in IT Security / SOC / Incident response / SIEM / Splunk / Incident response.

Whats on offer

This is an excellent opportunity to join an established company with ambitions to scale up their IT security capabilities.

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at https://www.linkedin.com/in/hoonteck-nologyrecruitment/ (EA: 94C3609/ R1219669)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gUDBR7VB (EA: 94C3609/ R1219669)

JOB TITLE: SUBJECT/SPECIALIST TEACHER

Links to: Learning Area Leader

WHO ARE WE?

Nexus is an empowering, learning-focused community. We strive to create an honest, open and innovative community with our learners, parents and peers. We believe that we have something unique and special here, we are proud to be different in the way we work; and how we teach and learn.

WHO ARE WE LOOKING FOR?

At Nexus, we do things differently. Each member of staff is valued and recognised as a unique individual collaborating as part of a supportive community, to elevate one another with innovative ideas. Our strategies emerge from the collective positive mindsets of our colleagues. You will experience high levels of ownership and empowerment in your role.

JOB DESCRIPTION

As a Music teacher you will be required to efficiently and effectively support the Music Department in its delivery of high quality teaching and learning. You are required to be a highly collaborative, innovative and reflective practitioner who follows an inquiry based approach to create learning experiences that engage and challenge all learners. Candidates should be keen to integrate music into all aspects of school life, participating in many extra curricular activities and events.

Experience of teaching the PYP or other inquiry based Curriculum is an advantage. As is experience of, or the ability to teach music across the whole of Primary School (including Early Years).

ROLE AND RESPONSIBILITIES

Employing effective pedagogy that enables children to become successful and self-regulated learners who achieve personal excellence by:

• Building learning-focused relationships
• Empowering children to become independent learners
• Being clear about what is to be learnt
• Using assessment information to plan progression
• Using appropriate assessment tools for formative and summative assessment
• Providing high quality scaffolding and feedback to learners
• Encouraging children to reflect on their learning
• Engaging children in the co-construction of their learning progression
• Involving parents in their children’s learning through learner-led conferences and regular parent – teacher dialogue
• Employing and integrating ICT as a tool that improves children’s learning and assists learners to solve authentic problems related to “real-world” problems or issues
• Involvement in whole school events and activities as required
• Working with learners as a homeroom tutor as assigned

A TYPICAL DAY

My day starts at 8am, although like my colleagues, I often arrive earlier to get set up for the day. I am teaching 4 out of a possible 5, 60 minute lessons today across different year groups. The school really supports me in thinking outside the box to creatively develop new and exciting learning opportunities in different learning environments. As it is the start of the year, I am really working hard to learn all the names, make a connection with every learner and build learning-focused relationships. At lunchtime I have a duty in the cafeteria and talk to the learners about their day. The teaching day finishes at 3.25pm and today I am running an after-school activity with technical lego in the Makerspace as this is a passion of mine! After I return the learners to the cafeteria to be picked up, I head back to my learning area to collaborate on some planning, complete some marking and check my emails. I am looking forward to the forthcoming Learning trip and will pop to the nearby shops on the way home to get some equipment ready for the trip.

QUALIFICATIONS AND SKILLS

• A relevant degree plus teaching qualification (or equivalent)
• Higher degree or recognised professional qualification (preferred)
• Evidence of continued relevant professional development
• Experience in teaching learners with diverse needs
• At least 2 years of relevant experience in an international school environment where the school curriculum focused on PYP, MYP, IBDP and/or UK (preferred)

Nexus International School (Singapore) is committed to the safety and wellbeing of our children and families. Nexus endorses the Convention on the Rights of the Child, which Singapore ratified on 11 December 2008, and establishes a clear policy and guidelines to protect our learners from maltreatment by any person or persons who come in contact with them in any environment.

Nexus International School (Singapore) is an equal opportunity employer. We respect and seek to empower each individual and value the diverse cultures, perspectives, skills and experiences within our school.

Whilst every effort has been made to explain the main duties and responsibilities, the role may be revised from time to time.

Interested candidates may apply via https://careers.taylors.edu.my/job-invite/3118/

About the Company

China Mobile International Limited (CMI) is a wholly-owned subsidiary of China Mobile. In order to provide better services to meet the growing demand in the international telecommunications market, China Mobile established CMI in December 2010, headquartered in Hong Kong, China. CMI has expanded its footprint in 36 countries and regions.

Leveraging the strong support by China Mobile, CMI is a trusted partner that provides comprehensive international telecom services and solutions to international enterprises, carriers and mobile users.

Job Description

• Project management for data business service delivery, including IEPL/IPLC, IDC, MPLS VPN, IP Transit and etc.
• Manage and provide regular progress update during the project lifecycle for new circuit installation, upgrade, and relocation etc.
• Liaise with customers and vendors to facilitate service requirement to ensure the project progress on schedule
• Conduct risk management, procedure optimization and escalate all outstanding issue during provisioning stage.
• Consolidate, revise and update internal reports weekly and monthly.
• To support ad-hoc tasks assigned by team manager

Requirements:

• Bachelor's degree or above
• Technical background such as CCNA, CCNP, IP networking skills are preferred
• Minimum 3 years of experience
• Excellent teamwork skills, hardworking, self-motived and able to work under pressure
• Excellent written and verbal communication skills in both English and Mandarin as this role needs to liaise with Hong Kong headquarters.
• Singaporeans are highly preferred.

*Candidate with more experience will be considered as Senior Project Specialist

Taxation Accountant/ Tax Specialist

Working Days: 5 Day A week
Working hours: 8:00am-5:00pm or 9:00am-6:00pm
Working Location: Pandan Road
Salary: $5000 - $7000
Company Transport will be provided when candidate choose 8:00am-5:00pm working hours.

Responsibilities

• Responsible for the overall tax compliance matters including corporate income tax, withholding tax, indirect taxes, transfer pricing study and etc.
• Prepare/review the annual tax returns and ensure compliance to tax laws and regulations
• Prepare/review the monthly corporate tax provision and tax accounting reporting (ie. deferred tax computation)
• Conduct tax research and assist in identifying tax planning ideas and improvement opportunities
• Liaise with various competent authorities in respect of the tax related queries/issues & audits
• Advise and provide support as and when required on the tax compliance and implication
• Review and advise tax related contract clause including new project tendering, procurement contract and etc.
• Keep abreast on the latest development of new legislation and tax updates and advise for full compliance
• Other ad-hoc duties/tasks to be assigned as and when required.

Requirement:

• At least 5 years of experience in taxation, customs and finance
• Candidate shall have more than 5 years tax experience in commercial or professional firms
• Professional experience in taxation with audit/tax firms preferred
• Tax Consultancy background preferred
• A graduate of Business or Accounting is desirable
• Proficient in Excel

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Responsibilities:

Run infrastructure/system operations in School (NBS IT).

• Ensuring that all programme and department operations run seamlessly.

• Managing the implementation of infrastructure changes and maintenance routines as agreed upon.

• Contributing to the design and implementation of infrastructure replacement plans.

• Assist the Undergraduate Programmes, Research Centres, Academic Divisions, Alumni, Career Services, and College Comms operations to streamline, digitize, and automate current work processes.

Maintain service level agreements and service improvements, and other areas.

• Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.

• Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.

Requirements:

• Diploma in Information Technology or other related discipline

• At least 2 years of experience in IT operations

• Possess a good Information Technology background in software and application support

• Proficient in troubleshooting software and application

• Proficient in asp, asp.net languages, MSSQL, and oracle DB

• Experienced in managing Teamsite

• Experienced in Power Automate will be an added advantage

• Demonstrated decision-making and problem-solving skills

• Is detail-oriented and capable of multi-tasking

• Possess good verbal and written communication skills for effective collaboration with stakeholders at various levels in the organization

• Serve as the functional subject expert for the systems that he / she will be handling

• Possess good teamwork and interpersonal skills

• Good oral and written communication skills

NTU’s Centre for IT Services manages the campus-wide IT Infrastructure and facilitate access to all Enterprise IT systems, as well as Learning systems and Digital Media.

Cyber Security which is part of Centre for IT Services is Responsible for the Cyber Security Governance, Risk, Compliance & Awareness, Architecture, Consultancy & Engineering, Security Monitoring, Incident Response, Threat Intelligence and Digital forensic investigation.

This role will be part of the Cyber Security Defense team. The role is expected to work with various teams throughout NTU to ensure feasible, compliant, and effective implementation in accordance to Cyber Security policies, standards, and procedures.

Responsibilities:

• Develop, implement, and maintain an effective cloud security strategy and architectures that adhere to best practices, industry standards, and regulatory requirements.

• Collaborate with infrastructure team to design and implement and maintain robust cloud security architectures, ensuring principles of least privilege, defense-in-depth and security by design.

• Design and implement security solutions to enable rapid detection and response to cybersecurity attacks.

• Operational support for Security Incident event management (SIEM) and other Enterprise security solutions. (eg Endpoint detection and response, Data Loss protection suite etc) for NTU and Autonomous institutes.

• Ensure standard operating procedures are reviewed up to date as well as operation metric reporting and performance requirements are met.

• Collaborate with internal teams, schools, or departments for onboarding of data sources for the SIEM.

• Review and continually enhance system performance and work with Computer Security Defense team in the development of new use cases to improve our Cyber threat detection capabilities.

• Conduct root cause analysis during system outage and troubleshoot within limited time constraints to ensure end user/ projects operations.

• Identify control gaps or weaknesses in current processes and recommend measures, tools or software application that will enhance the team capabilities and overall security posture of NTU.

• Responsible for capacity planning and disaster recovery testing for Enterprise security solutions.

• Participate in relevant audit activities.

• Responsible to the continuous improvement and support implementation of Enterprise security solutions.

• Participate in security projects or initiatives by the team.

• Lead and drive related Cyber defense initiatives to improve NTU cyber security posture.

Requirement:

• Degree in Computer Science, Computer Engineering, or related discipline

• CISSP, CISA, CISM, GIAC relevant IT security certification 

• At least 8 years of IT related working experience with at least 2 years of prior experience in designing, implementing, and managing security solutions in cloud environments (AWS, Azure, Google Cloud, etc.).

• Candidates with prior experience in Security Engineering and Operations roles will have an advantage.

• Understanding and working experience in Cyber Security Incident detection and response practices and/or processes. e.g. NIST Incident Handling Guidelines, Cyber Kill Chain, MITRE ATT&CK Framework etc.

• Experience with Cyber Security solution such as Security Information & Event Management (SIEM), Endpoint Detection & Response, Threat Intelligence solutions, Privileged Access management or other enterprise security solutions.

• Experience in implementing security audits, controls, and mitigating measures on enterprise security solutions.

• Suitable Candidate with lesser relevant and demonstrable experience maybe considered for more junior appointment grade.

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

• Main contact person for the third-party manufacturing and oversee the TPM operation/process.
• Responsible for implementing and maintaining the effectiveness of the Quality System.
• Support to ensure that all quality goals are met, and all practices and procedures comply with company policies, GMP principles and applicable regulations for the quality areas.
• Maintains an effective liaison and cooperative relationship with other Quality areas and Plant departments.
• Manage TPM documents, quality agreement, FMEA, ASL and TPM scorecard/KPI.
• Review, evaluate and approve all major deviations and determine the need for a corrective action. Document the deviation in the Trackwise system and perform product impact analyses.
• Review, evaluate and approve all TPM change requests for process related, commodity, raw material, SCN, QC and facilities. Initiate global change in the Trackwise system.
• Provide a constant review on the manufacturing process, equipment and facilities to assure compliance with procedures, specifications, and policies.
• Write, review and approve annual product report/product quality report.
• Actively involved in Pre-campaign activities, Post-campaign review (Track & trending program)
• Perform timely lot disposition in the SAP and LRMS/LotSmart system to meet shipment timeline and demands.
• Prepare CoA, CoC and release package for drug substance.
• Coordination of regulatory requests, including country submission, dossier review, GMP Renewal Program.

About You:

● Bachelor Degree with at least 5 years' experiences in pharmaceutical or biotech facility preferably familiar with Quality Compliance, QA Third-party manufacturing oversight and/or QA Operations.

● Knowledge of quality management system, current Good Manufacturing Practices (cGMP) and Good Documentation Practices (GDP) in a pharma or biotech facility

● Relevant QA background from pharma or biotech environment is preferred

● Familiar with Health Authorities standards (e.g., FDA CFR and EU)

● Must be team player, meticulous, strong communication, analytical and organizational skills