Our client are seeking a highly motivated and experienced Senior/Sales Manager to join our team in the dynamic Hotel - MICE industry. If you have a passion for driving revenue, building client relationships, and leading a team to success, this role is for you!

Responsibilities:

• Develop and implement proactive strategies to optimize room bookings, F&B venues, and conference space utilization to meet revenue targets.
• Contribute to the overall sales strategy, ensuring alignment across departments and maintaining high-quality standards.
• Conduct competitive market analysis and implement strategies to keep the hotel competitive.
• Mentor and guide the Sales Team, promoting proactive sales techniques and high-quality standards.
• Respond to and convert incoming inquiries into successful revenue-generating opportunities.
• Manage group RFPs, prepare tailored proposals, present to clients, and negotiate to close sales.
• Maintain accurate data entry for group and meeting inquiries using Delphi FDC.
• Build strong relationships with clients, understanding their needs and delivering customized solutions.
• Conduct client briefings, meetings, and property tours to showcase the hotel's offerings.
• Make sales and telemarketing calls to engage prospective clients and secure business.
• Host potential clients during site inspections and entertainment activities, when appropriate.
• Collaborate with hotel operations and other departments to maximize revenue opportunities.
• Prepare and submit weekly sales activity plans and reports to the Director of Sales.
• Represent the hotel at trade fairs, industry events, and workshops in collaboration with the Director of Sales and Business Development.
• Coach and train team members, conducting performance assessments as needed.
• Support the Director of Sales and Commercial Director with other delegated tasks.

Requirement:

• Proven experience in hotel sales, particularly in the MICE sector.
• Strong leadership skills with the ability to mentor and motivate a team.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze market trends and develop effective strategies.
• Proficiency in Delphi FDC or similar CRM tools.
• A proactive, results-driven approach with a passion for exceeding targets.
• Willingness to represent the hotel at events and engage in business development activities.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Our client are seeking a highly motivated and experienced Senior/Sales Manager to join our team in the dynamic Hotel - MICE industry. If you have a passion for driving revenue, building client relationships, and leading a team to success, this role is for you!

Responsibilities:

• Develop and implement proactive strategies to optimize room bookings, F&B venues, and conference space utilization to meet revenue targets.
• Contribute to the overall sales strategy, ensuring alignment across departments and maintaining high-quality standards.
• Conduct competitive market analysis and implement strategies to keep the hotel competitive.
• Mentor and guide the Sales Team, promoting proactive sales techniques and high-quality standards.
• Respond to and convert incoming inquiries into successful revenue-generating opportunities.
• Manage group RFPs, prepare tailored proposals, present to clients, and negotiate to close sales.
• Maintain accurate data entry for group and meeting inquiries using Delphi FDC.
• Build strong relationships with clients, understanding their needs and delivering customized solutions.
• Conduct client briefings, meetings, and property tours to showcase the hotel's offerings.
• Make sales and telemarketing calls to engage prospective clients and secure business.
• Host potential clients during site inspections and entertainment activities, when appropriate.
• Collaborate with hotel operations and other departments to maximize revenue opportunities.
• Prepare and submit weekly sales activity plans and reports to the Director of Sales.
• Represent the hotel at trade fairs, industry events, and workshops in collaboration with the Director of Sales and Business Development.
• Coach and train team members, conducting performance assessments as needed.
• Support the Director of Sales and Commercial Director with other delegated tasks.

Requirement:

• Proven experience in hotel sales, particularly in the MICE sector.
• Strong leadership skills with the ability to mentor and motivate a team.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze market trends and develop effective strategies.
• Proficiency in Delphi FDC or similar CRM tools.
• A proactive, results-driven approach with a passion for exceeding targets.
• Willingness to represent the hotel at events and engage in business development activities.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Performs routine duties in cleaning and servicing of public area under supervision of Housekeeping Supervisor. Hotel Attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

To maintain complete knowledge of and comply with all housekeeping departmental policies/service.

SPECIFIC DUTIES & RESPONSIBILITIES

• Clean up hotel public areas including hotel entrance / lobby, washroom, carpark & loading bay, staff resting area, guest lift & lift lobby, corridor & staircase, surrounding of swimming pool, and gym.
• Deliver hotel amenities & supplies to rooms or requested location.
• Store hotel amenities & supplies in assigned location after delivered by supplier to hotel
• Receive new linen from Hotel Laundry and store properly
• Place used linen in assigned cage
• Count / Replenish linen in pantry
• Replenish cleaning agent
• Store / Maintain cleaning equipment in good condition
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Attend to guest for assistance in room facilities (e.g. air conditioner)

JOB REQUIREMENTS

• Meet the attendance guidelines of the job and adhere to departmental and company policies.
• A team player and takes initiative to assist other team members when required.
• Well-groomed and professional disposition.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• High attention to details.

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

The primary role of a Barista is to ensure amazing coffee experiences for customers. They take charge of brewing the perfect cup of coffee, showcasing their expertise in various brewing methods and latte art. They also coach and guide other baristas, sharing their knowledge and helping them enhance their skills. From customer service to managing inventory and maintaining the equipment, a Barista is a coffee connoisseur who brings joy and satisfaction to coffee lovers like you.

Key Responsibilities

• Prepare and serve a range of coffee beverages, including espresso, cappuccinos, lattes, Americanos, and specialty drinks, in accordance with company’s recipes and standards for taste and presentation.
• Ensure that the coffee equipment is calibrated and maintained to produce consistent and high-quality products.
• Interact with customers to understand their preferences and provide recommendations when needed.
• Operate and maintain coffee equipment, such as coffee machines, grinders, and brewing devices, to ensure consistent quality and safety.
• Greet customers, take orders accurately, and process payments efficiently while maintaining a friendly and professional outlook
• Manage inventory and restock coffee beans, milk, syrups, and other beverage ingredients to ensure a continuous supply of materials for drink preparation.
• Maintain a clean and organized work area, including regular cleaning of equipment and work station to meet SFA Hygiene Standards.
• Stay up-to-date with the restaurant’s menu offerings, seasonal specials, and promotions to assist customers in making informed choices.
• Provide outstanding customer service by engaging in friendly interactions, addressing customer inquiries, and handling any issues or concerns professionally.
• Suggest additional items like pastries, snacks, or merchandise that complement customers' beverage choices, contributing to increased sales.
• Multi-task efficiently to handle customer orders, maintain cleanliness, and manage brewing times to minimize customer wait times.
• Assist in other areas of operations when required, such as cashiering, service, or cleaning.
• Work closely with other team members to ensure seamless service and overall hotel operations.
• Any other duties as assigned by the Head of Barista

Requirements

• 1-2 years of Barista experience
• Required knowledge of coffee extraction and calibration (grinder and espresso machine)
• Basic latte art skill
• Positive work attitude
• A fun team player and comfortable to work in a fast-paced environment
• Passionate about coffee

Recruitment:

• Manage manpower needs by sourcing, identifying, and selecting suitable candidates that match the hotel's profiles.
• Conduct market surveys and provide labor market insights and trends to enhance recruitment strategies and forecasting (manpower planning).
• Find external candidates to complement the hotel's workforce in compliance with local labor laws.
• Monitor the number of recruits to ensure it aligns with business needs.
• Prepare monthly statistics related to manpower, turnover, etc.

Compensation:

• Ensure that salaries for new hires and promotional adjustments align with approved salary ranges.
• Conduct annual salary and benefits surveys and keep an updated database on compensation packages offered by competitor hotels.
• Oversee and manage the annual performance appraisal process.
• Administer fringe benefits for different staff categories according to HR policies and procedures.
• Gather and compile relevant statistical reports on manpower and labor costs.
• Assist in compiling data for the Human Resource Budget.
• Maintain an efficient HR system to provide timely and updated information to management and departments.

Employee Relations:

• Offer counseling services to help staff perform their jobs more effectively.
• Provide guidance on recruitment, training, development, staff welfare, compensation, and retention.
• Advise Department Heads and Managers on HR matters following policies, procedures, and local laws.
• Assist in creating and updating HR policies and procedures.
• Review existing HR policies and practices and explore the feasibility of standardization.
• Interpret hotel policies to key personnel and ensure strict compliance.
• Approve part-time and overtime requisitions for departments.
• Establish an effective communication system between the hotel and employees.

Industrial Relations:

• Handle all industrial relations issues, including collective bargaining with unions, resolving employee disputes, and conciliating with unions/ministry.
• Conduct Board of Inquiry for disciplinary issues and recommend actions to maintain staff discipline.
• Foster and maintain a positive relationship with the union, liaise with union officials on industrial relations matters, and resolve grievances in line with legal requirements.
• Develop and implement HR and industrial relations policies, guidelines, and practices for the hotel.
• Review employee-related activities to ensure compliance with local legislation, safety regulations, and legal requirements.
• Network with other hotel HR practitioners to stay aligned on salary administration, compensation, and benefits.

Training:

• Work closely with Department Heads to assess training and development needs, maintaining open communication to improve employee skills, attitudes, and knowledge.
• Monitor training expenses to ensure they stay within budget.
• Prepare monthly and yearly reports on training activities.
• Oversee the maintenance of training records and ensure they are updated regularly.

Welfare:

• Promote a healthy work environment through sports and recreational activities.
• Ensure the maintenance of staff facilities to create a motivating environment.
• Oversee the upkeep of the staff cafeteria and ensure the provision of nutritious meals.
• Ensure all notices are displayed on the staff canteen notice board.
• Assist employees with welfare-related matters.
• Manage medical costs and ensure adequate insurance coverage.
• Perform any other duties as assigned by management.

Performance Management:

• Collaborate with department heads to create effective performance reviews and SMART plans to measure individual performance and identify areas for improvement and challenges.

Career Management, Succession Planning & Outplacement:

• Work with top management to:Identify high-potential associates.
  Develop career programs for key employees to support the company’s growth.
  Create programs and timelines to facilitate smooth transitions for employees entering or exiting their positions.

Requirements:

• With Diploma or Higher in related field.
• At least 3+ years of experience in related working experience.
• Well-versed in MS Office Applications.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Review sales and other revenue-generating business plans, identify gaps, and implement proactive measures to optimize hotel room bookings, F&B venues, and conference space capacity to meet targets.
• Contribute to the hotel’s overall selling strategy and ensure alignment across departments to maintain high-quality standards and proactive selling.
• Conduct competitive analysis of the local market and implement strategies to ensure the hotel remains competitive.
• Develop and mentor the Sales Team, ensuring they embrace high-quality standards and proactive sales techniques.
• Respond to and convert incoming inquiries to achieve revenue targets.
• Handle group RFPs, create proposals, present to prospective clients, and negotiate and close hotel sales.
• Maintain accurate data entry of group and meeting inquiries using Delphi FDC.
• Build strong, lasting relationships with customers to fully understand their needs and deliver tailored solutions.
• Conduct briefings, meetings, and property tours to drive results and business opportunities.
• Make sales and telemarketing calls to engage prospective clients and solicit business.
• Host potential clients during site inspections and entertainment activities, where appropriate.
• Collaborate effectively with colleagues in hotel operations and other departments to maximize opportunities.
• Develop and submit weekly sales activity plans, including business leads and reports, in line with the Director of Sales’ requirements.
• Represent the hotel at industry events, trade fairs, and workshops, in coordination with the Director of Sales and the Business Development Department.
• Support the Director of Sales in coaching and training team members, as well as conducting performance-related assessments.
• Assist the Director of Sales and Commercial Director with other delegated duties.

Requirements:

• Strong sales background in MICE, preferably in a luxury setting. A self-motivated and results-driven salesperson.
• At least 3 to 5 years of experience in a similar role.
• Tertiary qualifications, or other collegiate-level degrees, are preferred.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Alvin Lee Meng Kim (Registration Number: R1435877)
AlwaysHired Pte Ltd
EA Licence No: 24C2293

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

We are looking for full-time Front Office Associate to serve as our guests’ main point of contact and manage all aspects of their accommodation. Serving as KINN’s ambassador, you will be instrumental in creating a pleasant and memorable stay for our guests, and to show them the full KINN experience.

Responsibilities

• Perform check in and check out duties in accordance to the Hotel’s P&P Standards
• Update guest information into Hotel PMS system
• Filing of guest registration cards into Guest In House folders for check in guest
• Filing and storage of guest registration cards for check out guests
• Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
• Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
• Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas etc
• Check pantries and topping up of pantry amenities
• Preparing and sending of daily hotel reports to relevant parties nightly

Requirements

• Independent and adaptable
• Self-confident and makes an effort to be well-groomed and tidy
• Excellent communication and organizational skills
• Fluency in English is a must.
• Previous work experience as a hotel front desk agent, receptionist or similar role is preferred, but will train the right person.
• Commitment to work a 5 day work week including shifts and weekends.
• Experience with property management and digital softwares such as CloudBeds or Opera will be a huge plus!
• Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

RESPONSIBILITIES:

* Manages all events & rooms sales enquiries, dealing from receipt of request to contracting and payment.

* Liaise with in-house departments for a quick and smooth execution and conversion of

group business. Maintains ownership of group blocks, including pickup numbers,

reservation methods, billing, and proper treatment of VIP guests.

* Manages site inspections, organizing visits, room allocation, inspection of rooms and restaurants,

coordinates all departments to execute a perfect showcase of the hotel, providing

accurate information on visitors

* To identify and develop new potential accounts (to prospect at least 2 new accounts

per week).

* Develop sales plans to generate business from identified markets/accounts.

* Determine corporate account needs and initiate sales activities of each assigned

market/account to enable future bookings.

* Management and growth of corporate accounts by tracking individual transient, group

and catering production goals.

* Gather market intelligence: new product ideas, competition activities, new customer

trends and performance.

* Be actively involved in ensuring prompt follow-up on incoming phone calls, site

inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all

sales/operational documents and adhering to the standards set by the department in

execution and filing of all said documents.

* Perform any other duties assigned by owners according to changing business, economic,

customer needs or restructure within Sales & Marketing Department (Corporate,

Rooms & F&B).

* Managing DayAway, TagVenue and other platforms if required.

* Create partnerships with other platforms that may benefit the group for events.

* Creating Event Orders, Contracts and Updating the Event Tracker on a monthly basis

stating Revenue, Cost of each Event and person target.

* For groups more than 20pax dining at the restaurants, welcome the guests and ensure their experience is a memorable one.

* Organize each Hotel Dropbox Folder to have all necessary materials for event sales

* Along with the Sales & Marketing Manager, create Event Packages and promotions for business continuity.

Your position as a Maintenance Associate oversees KINN properties in Engineering Activities, including equipment maintenance, repairs, operations, and managing materials and supplies. Responsibilities include preventive maintenance, evaluating project designs, overseeing construction, managing inventory, evaluating contracts, and reporting progress to superiors.

Key Responsibilities

1. Directs, coordinates, and participates in all activities related to engineering matters.

• Installing, maintaining, repairing, and operating equipment and related systems.
• Receiving, storing, issuing, and controlling Engineering materials and supplies.
• Maintaining, installing, or repairing M & E equipment, building works, etc.

2. Develop and implement preventive maintenance and repair schedules for all equipment, machinery, and other facilities.

3. Prepares and/or evaluates designs and specifications for all Engineering projects, supervises the installation and construction of all Engineering work, and submits periodic reports on project status and operating performance to superior.

4. Controls and sees to adequate inventory of all Engineering supplies.

5. Evaluate all Engineering contracts and bids and submit recommendations to the superior.

6. Sees that all Engineering installations, constructions, and operations comply with building codes and government rules and regulations and acts as liaison with government agencies concerned.

7. Develop policies and procedures to govern and control activities of Engineering.

8. Develop and implement safety policies and procedures and recommend necessary changes.

9. To work closely with other department Heads and all staff to achieve and maximize guests’ satisfaction and smooth workflow.

10. Supervise contractors’ work within the building facilities.

11. To standby for recall and in the event of an emergency

12. To perform other duties as assigned by the Hotel Operations Manager

Requirements

• ITE / Diploma in Facilities Management Services / Estate Management / Building Maintenance / Engineering
• or related fields.
• Preferably 1 year of experience in a similar industry
• Able to work beyond normal working hours (5-day work week) and on weekends/ PHs where required.
• Good team player with effective communication and interpersonal skills.

Job Info:

• Working Days: 5 days/week
• OA shift: 7.30am to 5pm / 7am to 4.30pm
• OB shift: 1 to 10.30pm / 1.30pm to 11pm
• OC shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am
• Location: Sentosa/Central

Job Description:

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

Responsibilities

• Change bed linen and make beds
• Replace used towels
• Sweep and mop floors
• Vacuum carpets
• Dust furniture
• Replenish bath care products (e.g. soap and shampoo)
• Restock beverages and food items in the mini-bar
• Clean public areas, like corridors
• Report any technical issues and maintenance needs
• Address guests’ queries (e.g. on additional services)
• Help guests retrieve lost items
• Ensure all assigned rooms are clean and tidy by the end of the shift
• Follow hotel security guidelines

Requirements

• Work experience as a Hotel Room Steward
• Experience with industrial cleaning equipment and products
• Good physical health and stamina
• Flexibility to work in shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions

Job Description & Requirements

Role and Responsibilities

1. To ensure the overall cleanliness and tidiness of the guest rooms and public areas to ensure a welcoming hospitality.

2. Collection and signing in and out the keys for assigned areas.

3. To ensure that trolleys are fully stocked with linens and supplies needed for room cleaning.

4. Ensuring that guests’ rooms and check-out rooms are cleaned in accordance with the housekeeping requirements.

5. Replenishing of room supplies and toiletries for guest rooms and check-out rooms to ensure guests’ satisfaction.

6. Cleaning and maintaining the maid pantry and service area daily.

7. Removal of all dirty service trays & trolleys, cutleries and crockeries from guest corridors.

8. To check that all room status is the same as the Room Attendant daily report.

9. Responsible for cleaning of 15 rooms daily on average.

10. Reporting of any maintenance defects to the housekeeping office.

11. Reporting of any lost and found to the relevant department for their necessary actions.

12. Preffered with at least 1 year experience

Interested please WA 8896 2338

Role and Responsibilities

1. To ensure the overall cleanliness and tidiness of the guest rooms and public areas to ensure a welcoming hospitality.

2. Collection and signing in and out the keys for assigned areas.

3. To ensure that trolleys are fully stocked with linens and supplies needed for room cleaning.

4. Ensuring that guests’ rooms and check-out rooms are cleaned in accordance with the housekeeping requirements.

5. Replenishing of room supplies and toiletries for guest rooms and check-out rooms to ensure guests’ satisfaction.

6. Cleaning and maintaining the maid pantry and service area daily.

7. Removal of all dirty service trays & trolleys, cutleries and crockeries from guest corridors.

8. To check that all room status is the same as the Room Attendant daily report.

9. Responsible for cleaning of 15 rooms daily on average.

10. Reporting of any maintenance defects to the housekeeping office.

11. Reporting of any lost and found to the relevant department for their necessary actions.

Job Purpose:

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

• Fluent in English and a good Communicator
• Well versed with computer
• Service oriented with experience in the service sector

Key Responsibilities:

• Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
• Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.
• Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
• Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.
• Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
• Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
• Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
• Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

• Education: Min O level.
• Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided
• Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

Only Singaporeans and Singapore PR to apply

Write in to us with your latest resume, expected salary and attach a recent photograph to [email protected]

We regret that only short-listed candidates will be notified.

Responsibilities:

• Lead and drive business growth and achieve sales revenue targets.
• Develop and implement comprehensive sales and marketing strategies to maximize market penetration and increase brand awareness.
• Manage key accounts and build strong relationships with clients and partners.
• Collaborate with internal teams to ensure alignment of sales and marketing efforts with business objectives.
• Monitor market trends and competitor activities to identify opportunities and stay ahead of industry developments.
• Analyze sales and marketing data to measure performance and identify areas for improvement.
• Lead and mentor a team of sales and marketing professionals to drive performance and achieve targets.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Sales & Marketing, Business Administration, or equivalent.
• At least 3 – 5 years of sales/ business development experience from hospitality industry.
• Candidate with prior experience in handling corporate/ MICE account will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Lead and drive business growth and achieve sales revenue targets.
• Develop and implement comprehensive sales and marketing strategies to maximize market penetration and increase brand awareness.
• Manage key accounts and build strong relationships with clients and partners.
• Collaborate with internal teams to ensure alignment of sales and marketing efforts with business objectives.
• Monitor market trends and competitor activities to identify opportunities and stay ahead of industry developments.
• Analyze sales and marketing data to measure performance and identify areas for improvement.
• Lead and mentor a team of sales and marketing professionals to drive performance and achieve targets.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Sales & Marketing, Business Administration, or equivalent.
• At least 3 – 5 years of sales/ business development experience from hospitality industry.
• Candidate with prior experience in handling corporate/ MICE account will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

JOB SCOPE

• Help guests with planning and booking reservations for Integrated Resort products and services.
• Understand guests’ needs and provide them with personalized solutions.
• Be customer centric with internal and external guests via all communication channels.
• Deliver high touch experience that is aligned with Company Service Strategy to all guests.
• Handle first level complaint with a pleasant disposition.
• Agility to handle services and requests effectively & efficiently.
• Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
• Up to date with hotel information of events/activities to provide accurate information in a timely manner.
• Responsive to emergency situations in according to hotel guidelines.
• Contribute to achieve individual and team KPIs.
• Support other responsibilities that may be assigned from time to time.

JOB REQUIREMENTS

• Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.
• Proficient in both English and Korean as need to liaise with English and Korean speaking guests.
• Excellent communication skills, both verbal and written.
• Polite and confident with a great deal of patience.
• Customer centric attitude and work well under pressure.
• Compose in handling complaints and emergencies.
• Ability to multi-task and comfortable with applications and technology.
• Rotational shifts including public holidays and overnight shifts, depending on operation needs.
• High collaboration and adaptable to changes in a dynamic environment.
• Mature, meticulous, resourceful, organized, and able to work independently.
• Work is subjected to change to meet business/operational need.
• Able to work in front of computer and sit for extended periods of time.

• Location: Near to Dhoby Ghaut MRT
• Benefits: 1 month AWS, performance bonus, uniforms, medical, dental & meals provided
• Able to perform 8 hrs rotating shift work, 6 days (additional Night Shift allowance provided)

Our Client is a hotel located near to Dhoby Ghaut MRT.

Challenges:

• Safeguard the property of guests and employees from theft, vandalism, arson and other criminal acts, and take appropriate actions against any person/s doing so.
• Make regular rounds of all corridors and areas in the premise.
• Be familiar with all entrances and exits of the premise where unauthorized person/s may gain entry.
• Record all unusual incidents and report to the Security Manager without delay.
• Prevent the harassment of guests from unauthorized person/s.
• Provide proper assistance to the Police and Fire services as and when the need arises.
• Be thoroughly familiar with all safety rules and regulations including Fire Fighting Procedures and equipment, to render assistance in any emergency cases.
• Carry out any other duties or instructions pertaining to the safety and security when directed by the Security Manager and the Management.

What it Takes:

• Minimum G.C.E. ‘N’ Level.
• Minimum 1 years of working experience as security guard in a hotel environment
• Must possess Security licence
• Able to perform 8 hrs rotating shift work (7am-3pm, 3pm-11pm, 11pm to 7am), 6 days week

Chin Long

Reg No: R23116697

EA Licence No: 21C0501

*We regret to inform that only shortlisted candidate will be notified. Thank you.

Responsibilities:

• Develop and guide the sales team’s strategy and targets, leading them to meet overall goals within budget constraints.
• Monitor sales performance and adjust activities, account management, and sales priorities as needed to achieve objectives.
• Assist the Director of Sales and Marketing (DOSM) in creating the annual sales budget and implementing sales programs and initiatives.
• Support the DOSM in preparing monthly forecasts for the department, ensuring adherence to budget parameters and effective cost management.
• Build and maintain strong relationships with clients before, during, and after conferences, exceeding their expectations to encourage repeat business.
• Participate in the creation of the marketing plan, sales action plan, profit plan, advertising and promotions budget, and marketing audits.
• Track forecasts for all group and FIT segments, identifying periods needing increased sales focus to meet targets.
• Recruit, select, train, and motivate the sales team to reach sales objectives.
• Provide leadership for the daily operations of the sales team while aligning with the department’s and company’s strategic goals.
• Monitor group bookings in relation to room availability, types, and customer spending potential to maximize revenue from rooms and other services.
• Attend trade shows, travel functions, and major business events as required or directed by the Director of Sales & Marketing.
• Foster good working relationships with other departments, ensuring effective communication and teamwork.
• Perform additional duties as assigned by hotel management.

Requirements:

• With 5 years of sales experience in the hotel industry field.
• A diploma or degree holder, in hospitality management or business related discipline.
• Positive, dynamic and results-oriented

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Info:

• Working Days: 5 days/week
• OA shift: 7.30am to 5pm / 7am to 4.30pm
• OB shift: 1 to 10.30pm / 1.30pm to 11pm
• OC shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am
• Location: Central/Sentosa

Job Description:

• Provide courteous and efficient service and if possible to comply with each and guests’ request.
• Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

JOB SCOPE

Summary of Job Responsibilities

As a Minibar Supervisor, you are responsible for supervising Minibar Controllers & GSA. Taking ownership of overall Minibar operation. Requisition of all inventories (subjected to the approval of the Minibar Assistant Manager), as well as the maintenance of par stock levels. You will also be responsible for ensuring the accuracy of postings as well as overseeing the tracking of expiring items.

Job Responsibilities

· Assign Team Members with duties and inspect work quality according to standards

· Supervise, train, support and monitor Team Members

· Conduct on the job and in-service trainings and explain policies, work procedures and to demonstrate by setting good examples

· Requisite stocks

· Ensure PAR stock levels are maintained

· Responsible for ensuring accurate postings on Opera based on actual consumption & replenishment report

· Responsible for reviewing expiry tracking list daily, and to communicate expiry and ensure sufficient inventory for replacement

· Maintain daily stock count (opening/closing) list

· Supervises the work of the Minibar Controllers & GSAs, ensuring that all items that are delivered are properly stored and accurately tracked

· Support Assistant Manager & Manager in daily operation

· Responsible for investigating disputes raised by guest / operational departments

· Coach and counsel Team Members on work performance

· Ensure clear and effective communication between Minibar and other departments

· Always comply with the hotel standards and regulations to encourage safe and efficient hotel operations

JOB REQUIREMENTS

Education & Certification

· Diploma in education or related field preferred

Experience

· Minimum 1 year experience in Minibar

· Hospitality background with Opera knowledge would be an advantage

Other Prerequisites

· Ability to communicate verbally and written effectively; convey information to team members and liaise with stakeholders on their needs and requirements

· Strong leadership skills to teach and manage Team Members

· Ability to work both independently and in a Team

· Ability to obtain and supervise the use of equipment and materials needed

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Maintains effective internal communication on learning needs and program to respective stakeholders.
• Effective administrative skills in tracking, record keeping, filing all training records.
• Support hotel audits with essential training records and follow company policy as well as local authority guideline in training related area.
• Ability to create a learning environment and assisting all other HR related activities and programs.
• Effective and coordination with external stakeholders
• Work with stakeholders and handle organisation’s learning and development needs
• Develop organisation’s overall learning plan and conduct learning needs analysis
• In charge of annual training budget
• Source and handle external partners regarding learning and development matters
• Develop and update employee orientation materials
• Conduct employee orientation
• Monitor employee training calendar and coordinate internal and external training programs
• Gather post training feedback and monitor effectiveness of training programs
• Perform additional tasks as needed.
• Conduct PMS Opera class for new hired team members.
• Curate an activity to enhance service standard.
• Assist administrative works related to Training team if required.
• Design, curate and implement learning programs and diverse learning solutions that drives capability-building and the workforce for the future.

• $2,300
• 4 days shift (12hours per shift - 7am to 7pm / 7pm to 7am)
• 10 offdays per month
• Full time / Permanent
• Little India, SIngapore

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Day-to-day services of the Concierge and Bell operations, which may include but not limited to:

AGENT
- Providing hotel guests with information about local attractions

- Assisting hotel guest with ground transport arrangements

- Escort arriving and departing guests

- Maintains luggage storage

- Responding to internal and external emails and tele-enquiries

OFFICER
- Master all duties and responsibilities of an Agent and provide guidance and supervision while on shift.

- Handle all guest request and complaints and take ownership of guests’ feedback. Correspond with them accordingly.

- Assist to handle overbooked situations with Duty Manager.

- Log daily incidents and be aware of any general liability issues.

Requirements:

• Minimum qualification of GCE N’ Levels (Service, hospitality, tourism or related disciplines preferred)
• Fresh graduates will be considered for Agent role.
• Applicants with at least 2 years experience in 5-star hotels will be considered for Officer role.

Other information:

• 5 days rotating shift work-week (including weekends and overnight)
• 9.5 hours a day (including 45 minutes meal break)
• Up to 44 hours per week

Benefits:

• Entitled to annual AWS and performance bonus
• Night shift allowance
• OT payable beyond 44 hours/week

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)