Join us as Senior Manager, Finance at AIA Investment Management!

Reporting to the Head of Finance, this position is accountable for the provision of financial & regulatory reporting of AIAIM in accordance to the applicable accounting policies, standards and guidelines. Additionally, this Senior Manager will assist the Head of Finance (HOF) to manage financial governance & control documents and support HOF as the business partner to the CEO, EXCO and Senior Leadership Team of AIAIM and Holdco.

Responsibilities:-

1) Finance Governance and Control

• Review AIAIM monthly and quarterly group and regulatory reporting deliverables
• Assist HOF to monitor and ensure regulatory compliance with MAS’s Risk Base Capital framework requirements, as well as S13U and FSI-FM Incentive Grant for solvency and capital purposes
• Assist HOF to monitor outsourced finance functions and ensure it is according to the MAS, Group and AIAIM outsourcing guidelines and policies
• Lead Group Finance project deliverables to ensure enhancement efficiency and regulatory changes
• Develop and update Business Process Manuals (BPM) relating to the Finance Department according to ICFR and other internal control requirements (ISAE3402). To assist as coordinator of ICFR and ensuring BPMs and internal control matrices are in place
• Liaise with Compliance and Risk team to ensure completeness and validity of finance’s risk control matrices
• Interact with Group Internal and External Statutory Auditors on finance related audit matters and address any audit action points
• Develop/co-develop/advise finance related policies in collaboration with Group and AIAIM internal stakeholders including advising AIAIM fund vehicles to ensure policies are in compliance with AIAIM requirements
• Assist HOF in tracking and managing financial risks and contingencies for AIAIM

2) Group Financial, Statutory and Regulatory Reporting

• Lead and ensure group, statutory and regulatory reporting are prepared on a timely basis
• Lead the statutory year end and voluntary half year audits and manage the relationships with external auditors
• Prepare reports and presentations for board members, EXCO and regulatory bodies as required
• Recommend areas for enhancements and improvements for the current systems and processes to meet the challenges and needs of stakeholders and participate in projects for any development, design, and implementation of new processes, controls, and functionality changes to existing systems and processes

3) Capital Monitoring and Management

• Ensure treasury activities support by GFS is provided on a timely basis. Provide instructions to GFS for execution of treasury activities and perform final review on GFS outputs and be accountable for all the deliverables
• Assist HOF in daily cash forecasting, annual cash budgeting, determination of dividend amounts and the associated AAMP approvals including:-
• Manage time deposit placements or other short-term cash investments
• Manage FX conversions for operational requirements
• Execute cash transfers between bank accounts for funding arrangements
• Review annual cash flow budget
• Manage bank account opening, closing and signatory updates, including e-banking platforms
• Arrange approvals for and execute dividend remittances
• Assist HOF in preparing liquidity stress testing reports, if applicable

4) Business Continuity and Succession Planning

• Act as the departmental alternate BCP officer to ensure that related BCP drills pertaining to systems etc are performed accordingly and that relevant BCP documentation is updated
• Mentoring and coaching any assigned direct/indirect reports for smooth BAU continuation and eventual future career deliverables

Requirements

• University Degree in Accountancy or Internationally Recognized Accounting Qualification (ACCA, etc)
• 10 + Years finance functions including reporting and analysis in a multi-national Financial Institution, and/or accounting and auditing experiences in a big-size accounting firm
• 5 + years of supervisory or management experience
• Experience in asset management company and insurance industry is a must
• Strong knowledge of accounting standards and principles as well as in the preparation of management, financial and regulatory reports and analysis
• Proficiency in Microsoft Excel, Power Point and Word
• Knowledge of SAP Accounting System and Business Intelligence System and familiarity with using the systems
• Excellent interpersonal and communication skills to deal with local and group personnel at various levels
• Strong mentoring and coaching skills
• Ability to work under pressure to meet tight deadlines

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!

WHO WE ARE

The SME Centre is an initiative by Enterprise Singapore started in 2005 as Enterprise Development Centres(EDCs) and renamed in 2013 to SME Centre with the objective of establishing a channel for SMEs to obtain advice/consultation on business and operational issues. The SME Centre have access to various resources to help the SMEs start, sustain and grow their businesses. They are the nerve centre for business advisory, access to capability upgrading tools and knowledge for their business growth.

SME Centre@SICCI is one of the 5 Centres in Singapore established to serve the SME community. The SME Centre@SICCI role have moved from awareness building of government assistance grants and schemes to helping SMEs develop their capabilities for growth. SME Centre@SICCI provides aspiring entrepreneurs and SMEs with a one stop business advisories and diagnosis services. SME Centre @ SICCI also conduct capability development workshops to help SMEs to grow in areas of finance, productivity, human resources &marketing. These services thru the SME Centre@SICCI are to provide the SMEs with valuable access to relevant knowledge and services that meet the needs of their businesses for growth thru the business advisors.

WHO WE ARE LOOKING FOR

The SME Centre@SICCI are looking for a dynamic go-getter individual with a never say die attitude. The candidate must have the willingness to go the extra mile to care for their customers and in ensuring the services delivered are top notch and be a partner with the SMEs in helping their business to grow. Someone who is versatile, not afraid to take ownership in growing enterprises and have an enquiring growth mindset. The Business Advisor role :

KEY RESPONSIBILITIES

1) Provide sound business advisory and information to SMEs in their operations.

2) Identify gaps and propose appropriate solutions for SMEs to help their business grow.

3) Play an active role in outreach efforts to SMEs to generate leads and referrals.

4) Engage in purposeful and productive interactions with SMEs which may be face-to-face, phone and/or email.

5) Plan and organize events and capability workshops for SME Centre.

6) Provide support to events organized by Singapore Indian Chamber of Commerce and Industry (SICCI).

7) Support the Centre Director in the smooth operations and marketing of SME Centre activities.

8) Work towards achieving the SME Centre KPI collectively as an individual and as a team.

EXPERIENCE AND KNOWLEDGE

1) Degree holder or equivalent with a minimum of 2 to 4 years of relevant experience and a good track record in advisory or consultation projects.

2) Self-driven and works well independently and within the team to assist SMEs in their business needs.

3) Knowledgeable in one or more of the following areas:

a) Business services (e.g. business matching, business registration, business operations)

b) Financial services

c) Legal services

d) HR policies

e) Management (IT services, management system, health and safety)

4) Well-versed in the regulatory requirements and various government assistance schemes would be a plus.

SME Centre@SICCI is an equal opportunity employer. Come join our team and be a part in journeying together with the SME in growth!

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 1 to 2 years experience in customer success, service delivery or sales, with strong stakeholder management and IT Support skills
• Ability to multi-task, with experience handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• IT outsourcing experience with proven track records preferred
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Project Manager / Delivery Lead to support our client in Singapore which is a top global investment bank. The incumbent will play a critical role in delivery on the transformation program. He/She will work with product teams, technical leads, and vendor SMEs, and will have direct accountability in ensuring that business requirements are designed and implemented as per expectations.

Responsibilities:

• Lead the implementation of GPE platform, including successful integration of the platform with ecosystems.
• Leverage domain and technical expertise to set direction and drive project execution.
• Foresee and proactively address risks, issues, and dependencies.
• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.
• Act as the primary liaison between the vendor and internal technology teams.
• Manage stakeholder expectations with respect to scope, deliverables, and timelines.
• Coordinate and facilitate routines to support delivery – E.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.
• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.
• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities.
• Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.
• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

Requirements:

• Possess at least 4 – 6 years of Project Manager / Delivery lead related experience in the banking / financial domain
• Finacle implementation and integration experience in a global bank setup is a plus.
• Good working knowledge of Agile methodologies, JIRA, and Defect management tools.
• Proven ability to lead agile teams and manage delivery of complex, integration projects in a matrix organization.
• Strong technology delivery capability and leadership from strategy alignment, solution design, E2E program/project delivery to problem solving.
• Remove impediments to the ability of the team to deliver and is keenly focused on the activities and progress of the Agile project team
• Experience working with product and service vendors, and with the onshore-offshore delivery model.
• Ability to drive senior level discussions with good communication skills.
• Ability to influence & work with regional and global partners/stakeholders to drive the program forward.
• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making.

As a Technology Consulting professional, you'll help businesses realise the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you'll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.

As organisations look to leverage the advantage IT offers, we'll work with you to develop the consultancy and analytical skills that you'll need in today's environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

About the opportunity

We're looking for Managers for Technology Consulting to join our team with experience in one or more of the following:

· IT Strategy / Planning

· IT Operating Model Assessment

· Design Thinking

· Agile Methodology

· Enterprise Architecture

Key Responsibilities:

· Ability to carry out As-Is assessment of IT, determine gaps, form hypothesis, design To-Be and develop IT Roadmap.

· Effectively manage performance improvement projects, develop analysis, run and engage client teams and stakeholders, and deliver high-quality work products.

· Process strong project delivery capabilities and familiar with project management and Agile methodology. Effectively manage both onshore and offshore resources.

· Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks. Develop relationships with team members across all EY practices to serve client needs.

· Demonstrate in-depth technical/functional capabilities and professional knowledge. Demonstrate ability to assimilate new knowledge. Possess good business acumen. Remain current on new developments in consulting services capabilities.

· Establish relationships with client personnel at appropriate levels. Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Stay abreast of current business and industry trends relevant to the client's business.

· Provide constructive on-the-job feedback/coaching to team members. Foster an innovative and inclusive team-oriented work environment. Play an active role in counseling and mentoring junior consultants within the organization.

To qualify for the role, you must have

· A bachelor's degree in computer science, engineering, accounting, finance or a related field.

· A minimum of 6 years of experience in consultancy, professional services or project management.

· Demonstrated ability to build trust and manage high level, executive relationships.

· Demonstrated ability to manage and supervise teams through all phases of the project lifecycle, including requirements definition, process and prose creation, business re-engineering, and application mapping.

Ideally, you'll also have

· Strong written and verbal communication, interpersonal, presentation, client service and business writing and consulting skills, coupled with a strong interest in further designing, developing and integrating business operations and technology

· Ability to research client inquiries and emerging issues

· A dedication to teamwork and integrity within a professional environment

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

GEMS Research Programme Manager (2 years' Contract role)

The SGX Research Team is looking for a Programme Manager who will champion efforts and provide overall support to run an industry-wide research programme grant scheme – Research Grant under the Grant for Equity Market Singapore Scheme (GEMS). This is aimed at scaling up research coverage of mid/small caps listed on SGX.

In addition to running the administration of the grant scheme, the individual is also expected to drive distribution of content output generated from the scheme and support in activities and projects of the broader SGX Research & FinLit Team. The Research & FinLit team in the Equities unit is responsible for research content generation on the Singapore equities market, investor education and outreach initiatives/activities.

Key Responsibilities

• Admission and Monitoring of Programme

o Maintain a registry of applicants/participating FIs/research platforms who have signed up for the programme. Ongoing monitoring of produced output and verifying against respective programme KPI requirements

o Manage documentation and contractual agreements for participating FIs, research platforms and candidates on the programme mechanics/KPIs

o Applicant on-boarding, establish mentorship scheme with senior analysts

o General administration and paperwork

• Content

o Curate and engage a list of mid/small cap stocks to be covered as part of programme KPI/output and allocations to the FIs/analysts

o Throughput monitoring (programme KPI requirements)

o Collaborate with independent research platforms on administration matters and content quality management

o Co-ordinate and commission industry/sector reports with third-party research firms

• Distribution

o Source and establish new distribution networks/channels for distribution of research reports

o Manage a dedicated central depository and distribute research reports from the programme and SGX Research (via website portals, institutional and retail distribution channels, etc.)

o Organise targeted research seminars, conferences, events for investors

o Develop ideas and run publicity and marketing of programme (e.g. tie-ups with tertiary institutes, media etc.)

o Conceptualize and drive campaigns to promote the programme by working with both internal and external stakeholders

Requirements

• Previous experience of programme management, driving promotional campaigns and event organizing/management, ideation/marketing and content distribution, with prior exposure to the financial industry
• Strong written/spoken English communication skills and the ability to build and establish relationships quickly
• Strong sense of commitment, ability to show initiative, resourcefulness and work independently; willingness to take on a variety of roles and responsibilities and learn new skills
• Detailed and solutions oriented - pragmatic and innovative; thorough with acute attention to detail
• Outgoing personality and comfortable in engaging a diverse cross section of stakeholders
• Team player, goal and outcome orientated. Comfortable working with people at all levels – internal and external

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is specialized in the production and distribution of disposable medical devices.

• Develop and implement sales strategy to achieve the company's goals and objectives in the Cardiology and Radiology product lines both in Singapore and Malaysia.
• Create and execute business plans and key account plans to meet sales targets.
• Identify key decision makers and influencers and leverage relationships to support the introduction of the assigned products.
• Manage new product launches in Singapore and Malaysia.
• Gain insights into competitor actions and devise strategies to proactively address them.

Requirements:

• Degree in Science or equivalent
• At least 5 years of medical device sales experience in Cardiology and Radiology Products.
• Strong connection with key leaders in both Singapore and Malaysia.
• Able to build and maintain effective business relationship.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Description & Summary

As an Experienced Manager, you will lead a project team in providing innovative accounting and financial reporting solutions for our clients in the region, especially for financial services clients and projects related to financial instruments. These solutions cover a wide range of transactions including mergers and acquisitions, initial public offerings, implementation of accounting or reporting requirements / standards as follows:

• Technical accounting advisory on IFRS or other GAAP requirements, especially on IFRS 9
• IFRS 9 ECL review and validation
• Implementation of new accounting or reporting requirements / standards
• Embedding reporting / accounting changes to the client’s systems, models, controls and processes
• Providing solutions to reporting systems implementation including IFRS 9 system e.g. data specification, UAT support etc.
• Structuring transactions or financial products
• Preparing financial statements including carve out, pro-forma, IFRS 7 disclosures etc.
• Accounting and reporting matters for the end-to-end IPO journey, including improving accounting policy and documentation and enhancing reporting processes and disclosures.

Requirements

• Ideally a graduate with accounting or finance qualification
• Knowledge about financial instruments and IFRS 9, especially ECL. Preferably with financial services knowledge.
• At least 6 to 8 years of relevant experience with an international public accounting firm or financial institution with experience in accounting advisory, statutory audit or financial reporting
• Strong analytical and communications skills.

Condominium Manager

Working Days & Hours: 5.5 days | Mon-Fri: 9am to 5pm | Alt Sat: 9am to 12.30pm
Working Location: Near Tampines East MRT
Salary Range: $3600-$3800

Job Responsibilities

1) Operations

• Manage and maintain residential/commercial property sites as assigned.
• Conduct regular checks and inspection on grounds to ensure property is well maintained.
• Ensure building statutory requirements are complied.
• Review and recommend replacement/improvement plans for managed sites.
• Provide essential customer service support to the residents and owners.
• Identifies relevant tender notices and liaise with internal divisions, oversee the entire tender process. (e.g. attending site briefing, costing provisions, quality proposal, tender submission/interview)
• Approve and adhere to budgets and expenditures.
• Maintain good relations with client, staff, contractors and visitors to the site.

2) Managing Employee Development

• Conduct orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees are cross-trained to support successful daily operations.
• Uses all available on the job training tools for employees; supervise on-going training, initiatives and conducts training, when appropriate.
• Manage all staff through Scorecard Process with clear defined goals.
• Shape culture of Abacus Property and constantly repeating our core values.

3) Maintaining Employee Relations

• Reviews progressive discipline documentation for accuracy and consistency and checks for supportive documentation and is accountable for determining appropriate action.
• Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner.
• Ensures employee issues are referred to the Department Head for resolution
• Communicates performance expectations in accordance with job descriptions for each position.

4) Managing Legal and Compliance Practices

• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Personal Data Protection Act. (PDPA)
• Ensures medical records are maintained in a separate, secure and confidential medical file.
• Ensures all safety and security policies (e.g., work safety, lost and found items, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, company meetings, etc.
• Conducts periodic claims reviews with the Finance Department to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.

Job Requirements

• Relevant Experience

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Duration: 12 months contract

Location: Tampines

Working hours: Mon - Fri (830am - 6pm)

Responsibilities

• Manage the payroll system and performing payroll duties (1000+ headcounts), including identifying, verifying and resolving discrepancies for payroll
• Assist in the preparation and processing of monthly or payroll cycles as per company schedules, including income tax, reimbursements, CPF payments, and tax filings for both local and foreign employees
• Ensure timely submission of monthly CPF payments, tax filing for both local (Form IR8A) and foreign employees (Form IR21)
• Liaising with statutory bodies – IRAS, MOM, CPF, etc.
• Resolve payroll discrepancies and answer employees’ payroll-related inquiries
• Prepare and submit surveys (MOM, CPF, SNEF, IMDA, Department of Statistics Singapore, etc.)
• Handle government claims and grants (e.g. NS/ Maternity/ Paternity/ PSG, etc)
• Assist in the preparation of payroll reports for management and payroll audits.
• Conduct regular review on payroll and HR processes to ensure adherence to compliance standards
• Participating in continuous change management and payroll process streamlining
• Other ad-hoc duties as assigned
• Provide backup support for the Payroll Manager in their absence

Requirements

• Preferably with relevant working experience handling high volume (Min 500 HCs)
• Knowledge in Frontier e-HR System is an added advantage
• Diploma/ Degree in Business/HR or equivalent
• Minimum 5 - 7 years of relevant experience in for a fast-paced environment
• Good working knowledge of the Employment Act, CPF & IRAS statutory requirements
• Proficient in Microsoft Excel (Pivot table/Vlookup)
• Meticulous, organized and a team-player
• Good communication and interpersonal skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://sg.go.persolkelly.com/job/apply/10493

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Company Profile

State Bank of India (SBI) a Fortune 500 company, is an Indian Multinational, Public Sector Banking and Financial services statutory body headquartered in Mumbai. The rich heritage and legacy of over 200 years, accredits SBI as the most trusted Bank. SBI Singapore (SBIS) has 5 retail branches, 19 SBIS ATMs and over 200 ATMs via the shared island wide ATM5 network. SBIS has a suite of retail banking products which complement its existing corporate banking products thus enabling us to service both individual and corporate customers. In Commercial and wholesale banking, our areas of operation include ASEAN, South East Asia and South Asia. SBIS leverages on its extensive international network of branches to offer a wide range of Import/Export Trade Finance Services, in both Singapore Dollar and foreign currencies to facilitate the business needs of customers.

Job Title: Corporate Relationship Manager (Business Development, FI & Investments)

Responsibilities

Business Development

· Responsible for achievement of the business targets assigned to the profile.

· Acquiring and onboarding at least five good quality FPI/FII customers.

· Corporate remittances and cross currency remittances- target for remittances in excess of USD 20 mio from onboarded customers.

· Securing corporate deposits.

· Understanding the ecosystem of FRI/FDI, RBI/SEBI guidelines, Government of India FDI/FPI policies, taxation of PE/FPI investments to effectively communicate and garner business requirements/leads from potential FPI/FII for SBI group.

· Be single point of contact for FPI/FII customers for their business requirements.

Operational Efficiency and compliance

· Onboarding and review of RMAs with banks by performing necessary due diligence as per bank’s policies and procedures.

· Assist in collating data in relation to Investment proposal and portfolio analysis.

· Knowledge of internal policies and procedures to effectively manage the sales cycle and facilitate operational execution of transactions.

· Sound knowledge of various types of business entities and their shareholding structures.

· Competent on all KYC/CDD procedures, AML guidelines and all other regulatory guidelines governing the Sales & Advisory process.

Customer Experience and Service Delivery

· Maintain good rapport and relations with all customers- FI and FIIs.

· Take ownership and respond to all customer issues and navigate internally to address issues promptly and/or escalate to relevant authorities promptly.

· To act as a single point of contact for all customers under handling.

· Maintaining relationships on a continuous basis with business federations.

Organizational and Human Resource Management Skills

· Maintain close relations with other BUs / SBI group for generating synergy leads to & from them.

· Function as a Team Member and maintain a positive work environment.

· Co-ordinate with other user departments for efficient and timely delivery of service and completion of transactions.

· Provide necessary support in conduct of activities in relation to BD, FI & Investment department.

Requirements

· Prefer candidates with Degree in Finance or equivalent.

· Banking experience in Institutional Sales/Marketing is preferred.

· Fresh graduates with the right attitude and willingness to learn, may be considered.

· Thorough knowledge of banking products on deposit, loan, trade, forex and investments.

· Prefer experience in marketing of new business relating to Credit, Trade Finance, Remittances, and Deposits etc. from corporate clients.

· Ability to pursue leads and potential customers to expand services and products offered.

· Good interpersonal, negotiation, team working and networking skills in a sales related environment.

· Self-motivated with the ability to work fast and smart independently.

· Excellent communication, analytical, organizational and time management skills.

The client is an international professional services firm with global presences across more than 10 countries. There is a newly created team contributor corporate secretarial role to work alongside a lean team to manage a very stable portfolio of long-term clients.

Responsibilities

You will play an active role liaising with clients and regulatory bodies to ensure queries are addressed in a timely manner. As part of a lean team, you will gain exposure in advisory work and high visibility to stakeholders.

Some of the clients would hold shareholder meetings which would enable you to do pre, during and post meeting preparatio including some minutes taking.

Requirements

Candidates with working knowledge managing fund, trust, investment holding type clients will be favoured. CSIS Qualification or in progress towards completion is ideal. Someone who is genuinely interetsted in keeping abreadst of Singapore's corporate governance and compliance regulations will be more succcessful in this role.

Interest and referrals to [email protected]

Reg: R1544641 Lic: 16S8060

• Providing expert advisory services on all aspects of workplace relations, including employee contracts, performance management, workplace investigations, and disciplinary and grievance procedures
• Liaising with internal stakeholders to develop and implement people-focused policies, procedures and solutions that align with legislation and best practice
• Coaching and supporting managers in effectively addressing employee relations issues and maintaining positive, productive employee relationships
• Identifying and mitigating potential workplace relations risks, and developing strategies to promote harmonious labour-management relations
• Representing the organisation in negotiations, mediations and conciliations with unions, regulatory bodies and other external parties
• Staying up-to-date with evolving employment laws, industry trends and best practices, and proactively advising the business accordingly
• Contributing to the continuous improvement of the company's people management systems and processes

What we're looking for

• Degree in Human Resources, Industrial Relations, or a related field
• Substantial experience (15 years) in a senior workplace relations/employee relations role, ideally within a large, complex organisation with more then 500 headcount
• Thorough understanding of industrial relations, employment law, and best practices in people management
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively at all levels
• Strong analytical and problem-solving capabilities, with the ability to provide pragmatic, commercially-focused advice
• Proven track record in developing and implementing successful employee relations strategies and initiatives

Job ID: QYX9X8Y9

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

• 20 Cecil Street, #08-09, Plus Building, Singapore 049705
• Tel: 69509745
• EA Licence Number: 02C4944
• EA Registration Number: R1108448
• EA Personnel: Tan Lili Gesse

We are seeking a highly quantitative, process and detail-oriented Program Manager to join the central team of our APAC Sales Strategic Planning & Operations (SSPO) Team. The mission of the APAC SSPO team is to maximize business performance by being the objective, trusted partner to the sales organization – through strategic planning, driving critical projects in partnership with cross functional teams and operational excellence. The successful candidate will be part of the central APAC SSPO team. The central team covers reporting, planning and operational processes and works with the broader APAC SSPO team and other cross functional teams to drive implementation of strategic decisions. The candidate is expected to combine strategic and operational planning, analysis and decision-making skills with highly analytical insights. Stakeholder management and communication skills are necessary. The candidate is expected to work well independently and in collaboration and be comfortable with working in a fast-paced, dynamic environment.

Responsibilities

• Support management in strategic, business and operational planning. Support key leadership meetings and offsites, facilitate leadership alignment on key issues and opportunities
• Identify, scope and deliver critical projects and initiatives, partnering with cross-functional teams across the organization
• Drive efficient processes (e.g. KPIs, revenue reporting, annual planning process, quota setting, portfolio selection, revenue reporting, opex & headcount) as well as other sales processes to support the broader APAC SSPO team
• Collaborate closely with sister teams and XFN SSPO to scale best practices and drive alignment with global processes
• Conduct revenue analysis to identify trends and factors of growth. Monitor forecasts and benchmark performance while understanding the sources of deviation. Consolidate and present insights to APAC leadership
• Lead APAC wide projects and/or implement the program framework for global initiatives for local implementation
• Autonomously handle ad-hoc requests from the business

Minimum Qualifications

• Bachelor's degree in a business, marketing, analytical or related field (e.g. Business, Marketing, Engineering, Mathematics, Statistics, or Economics)
• 7+ years of experience leading strategy and operations projects in a consulting environment, corporate strategy/operations team, quantitative field (e.g. investment banking, private equity) or similar tech company
• Distinctive problem solving and analytical skills, ability to solve complex and diverse business problems (commercial, operational, organizational)
• Experience leading and influencing stakeholders at all levels of an organization. Design, lead and execute analysis and effectively communicate insights
• Proficiency with SQL and experience extracting data from large / complex databases
• Strong communication & presentation skills

Preferred Qualifications

• Experience in data visualizations and building scalable reporting tools
• Experience in the digital media industry. Understanding of organizational dynamics, operating experience with large and complex organizations

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

• Manage the Influencer strategy through gifting, events and activations, and social content.
• Handle the development and performance of influencer marketing campaigns across social and offline channels.
• Build-up the growing Influencer team, optimizing and scaling the existing programs, work closely with the in-house Creative team to drive impact across all social channels.
• Establish and build relationships with key industry partners on social platforms.

Requirements:

• Degree and above
• At least 5 years of influencer marketing, social media experience in the E-Commerce, Fashion/Retail industry.
• Skilled in leading social media platforms (TikTok, Instagram, YouTube, Twitter, Facebook, etc.) and understands digital marketing trends.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

We are seeking an experienced and highly skilled Construction Manager to oversee and manage construction projects from planning to completion. The successful candidate will be responsible for ensuring that projects are completed on time, within budget, and to the highest quality standards.

Responsibilities

• Manage and coordinate all aspects of construction projects, including planning, design, procurement, construction, and close-out.
• Develop and implement project schedules, budgets, and resource allocation plans.
• Ensure compliance with safety regulations, building codes, and other relevant laws and regulations.
• Collaborate with architects, engineers, contractors, and other stakeholders to ensure project success.
• Conduct regular site visits to monitor progress, identify potential issues, and take corrective action as needed.
• Manage project documentation, including contracts, change orders, and progress reports.
• Coordinate with internal teams, such as procurement, logistics, and finance, to ensure seamless project execution.
• Identify and mitigate risks, and develop contingency plans to address unexpected issues.
• Ensure that projects are completed to the highest quality standards, meeting client expectations and industry benchmarks.
• Develop and maintain strong relationships with clients, contractors, and other stakeholders.

Minimum Qualifications

• Bachelor's degree in Construction Management, Civil Engineering, Architecture, or a related field.
• 5+ years of experience in construction management, with a proven track record of delivering complex projects on time and within budget.
• Knowledge of construction methods, materials, and industry best practices.
• Effective communication, leadership, and problem-solving skills.
• Experience of working in a fast-paced environment, managing multiple projects simultaneously.
• Proficiency in construction management software, such as Procore, PlanGrid, or similar tools.

Preferred Qualifications

• Master's degree in Construction Management, Civil Engineering, Architecture, or a related field.
• Professional certification in construction management, such as CCM (Certified Construction Manager) or PMP (Project Management Professional).
• Experience working on large-scale commercial or industrial construction projects.
• Familiarity with Building Information Modeling (BIM) and other digital construction technologies.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Ethics and Compliance Manager ensures that the business practices of Daiichi Sankyo Singapore Pte Ltd adhere to ethical standards and pharma codes. This role is pivotal in maintaining a robust Quality Management System (QMS) to oversee and promote compliance with industry standards. The manager fosters a culture of compliance across the organization by collaborating with cross-functional teams.

Quality Management System

· Lead the ethics compliance and pharma code quality functional area within the QMS.

· Oversee the development, implementation, and maintenance of the QMS.

· Ensure processes, procedures, and documentation comply with quality standards.

· Act as a document controller for all QMS documentation.

· Coordinate and track the creation, review, and update of all quality documentation, including policies, procedures, templates, and forms.

· Support the identification of opportunities for improvement and manage continuous improvement activities.

· Maintain registers related to organizational and quality activities, including quality documentation, change control, deviations, CAPAs, and vendors.

· Collaborate with functional heads to create and revise company policies and SOPs.

Risk Management

· Regularly assess and monitor risk factors to prevent non-compliance.

· Drive service and quality standards by ensuring staff accurately follow quality management systems.

· Create an annual audit schedule covering internal and external stakeholders.

· Complete self-assessments and conduct regular internal audits in line with the annual audit schedule.

Compliance

· Act as the privacy officer, contributing to agreements with respect to privacy wording.

· Stay updated on industry regulations, guidelines, and standards.

· Plan and conduct compliance training to promote ethics and compliance.

· Implement, manage, and review role-based training curricula with line managers and department heads.

· Assign role-based training curricula to staff members as agreed with line managers and department heads.

· Serve as the key user for the Learning Management System (LMS) to ensure staff are trained according to their assigned curricula.

· Ensure regular review of quality documentation to maintain compliance with applicable regulations, guidelines, and standards.

· Oversee and manage the implementation of Corrective Actions and Preventative Actions.

· Oversee product complaint registers and investigate high-risk incidents and adverse feedback.

· Prepare for and participate in external audits, quality reviews, and accreditations.

· Facilitate and document internal compliance meetings.

Culture of Compliance

· Develop regular reporting mechanisms for internal departments and leadership teams to monitor compliance.

· Provide feedback on risks and identify trends and improvements to leadership teams and department heads.

· Support employees in implementing quality requirements.

· Establish reporting channels as required.

GENERAL DESCRIPTION

The Relationship Manager is the primary point of contact between the clients and the Bank. He/she acts as an ambassador for the Bank externally and is a role model internally. He/she is responsible for the proactive management of a portfolio of High Net Worth/Ultra High Net Worth private clients. This includes the delivery of comprehensive wealth management solutions to meet the clients’ needs as well as dealing with routine enquiries and transactions

kEY FEATURES OF THE POSITION

Client Management (internal & external)

· Responding to all client needs in a timely and professional manner

· Providing appropriate investment advice in line with the Bank’s policy and asset allocation

· Active monitoring of client investment portfolios and collateral situations

· Ensuring consistently high levels of client satisfaction by matching the frequency and intensity of contact to the clients’ preference

· Working in a team (including the appropriate use of specialists) to develop and deliver comprehensive wealth management solutions for clients

· Acquisition of new client relationships through own network and deepening existing client relationships (attracting additional clients/assets; increasing share of wallet)

· Responsible for providing feedback from clients concerning products and services to the relevant individuals/ departments within the Bank to ensure continuous improvement and adaptation in line with market trends

· Comply with the Bank’s internal policies and practices; as well as all relevant industry rules and regulations

Business Management

· Develop and implement new marketing strategies in conjunction with the Group/ Team Heads

· Embracing new processes and product initiatives

· Participate in ad-hoc projects as required by the Group/ Team Heads

· Fostering discipline and good work practices (including meeting deadlines and regulatory requirements, and fulfilling documentation requirements)

· Compliance with all Julius Baer and industry private banking rules and regulations

Regulatory Responsibilities &/OR Risk Management

· Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

SKILLS REQUIREMENTS OF THE POSITION

Personal and Social

· Good interpersonal skills

· Approachable, professional and responsive

· Ability to relate to clients and colleagues from diverse backgrounds

· A strong team player

· Persistent and persuasive

· Passionate about client service

· Possesses good judgment and ability to work under pressure

Professional and Technical

· Relevant educational and professional background

· Proven track record in servicing a book of clients and in acquisition of new relationships

· Sound affinity with the geographic market(s) to be covered

· Linguistic proficiency & cultural awareness

· Familiar with the legal & regulatory environment

· Excellent knowledge of global financial markets and current affairs

· Ability to match client needs with appropriate product solutions

· Sound commercial judgment, represents the Bank’s and the shareholders’ interests at all times

· CACS Papers 1 and 2

· Preferably with CMFAS Modules 1B, 5, 6A, 8A certification

· Working knowledge of T24, Olympics and TEMOS

· Working knowledge of Microsoft Office applications (e.g. Word, Excel, Powerpoint, etc)

Regulatory (where applicable)

· MAS Registered/Appointed Representative

RANK APPLICABLE TO THE POSITION

· Associate Director/ Director

Reporting Line

· Functionally to Team Head

Further Information

· Region/Division: APAC

· Location: Singapore

GENERAL DESCRIPTION

The Relationship Manager is the primary point of contact between the clients and the Bank. He/she acts as an ambassador for the Bank externally and is a role model internally. He/she is responsible for the proactive management of a portfolio of High Net Worth/Ultra High Net Worth private clients. This includes the delivery of comprehensive wealth management solutions to meet the clients’ needs as well as dealing with routine enquiries and transactions

KEY FEATURES OF THE POSITION

Client Management (internal & external)

• Responding to all client needs in a timely and professional manner
• Providing appropriate investment advice in line with the Bank’s policy and asset allocation
• Active monitoring of client investment portfolios and collateral situations
• Ensuring consistently high levels of client satisfaction by matching the frequency and intensity of contact to the clients’ preference
• Working in a team (including the appropriate use of specialists) to develop and deliver comprehensive wealth management solutions for clients
• Acquisition of new client relationships through own network and deepening existing client relationships (attracting additional clients/assets; increasing share of wallet)
• Responsible for providing feedback from clients concerning products and services to the relevant individuals/ departments within the Bank to ensure continuous improvement and adaptation in line with market trends
• Comply with the Bank’s internal policies and practices; as well as all relevant industry rules and regulations

Business Management

• Develop and implement new marketing strategies in conjunction with the Group/ Team Heads
• Embracing new processes and product initiatives
• Participate in ad-hoc projects as required by the Group/ Team Heads
• Fostering discipline and good work practices (including meeting deadlines and regulatory requirements, and fulfilling documentation requirements)
• Compliance with all Julius Baer and industry private banking rules and regulations

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

SKILLS REQUIREMENTS OF THE POSITION

Personal and Social

• Good interpersonal skills
• Approachable, professional and responsive
• Ability to relate to clients and colleagues from diverse backgrounds
• A strong team player
• Persistent and persuasive
• Passionate about client service
• Possesses good judgment and ability to work under pressure

Professional and Technical

• Relevant educational and professional background
• Proven track record in servicing a book of clients and in acquisition of new relationships
• Sound affinity with the geographic market(s) to be covered
• Linguistic proficiency & cultural awareness
• Familiar with the legal & regulatory environment
• Excellent knowledge of global financial markets and current affairs
• Ability to match client needs with appropriate product solutions
• Sound commercial judgment, represents the Bank’s and the shareholders’ interests at all times
• CACS Papers 1 and 2
• Preferably with CMFAS Modules 1B, 5, 6A, 8A certification
• Working knowledge of T24, Olympics and TEMOS
• Working knowledge of Microsoft Office applications (e.g. Word, Excel, Powerpoint, etc)

Regulatory (where applicable)

• MAS Registered/Appointed Representative

Responsibilities:

• Collaborate with engineering, design, and product management squad members to translate high level feature requirements into comprehensive and technically sound product specifications.
• Drive the product development process for your squad from concept through design, build, release, and improvement.
• Ensure product quality and delivery timelines by maintaining a prioritised product backlog, collaborate with engineering and QA to execute on the product roadmap through AGILE sprints.
• Work cross-functionally with partner success and sales to drive product adoption and ensure partner requirements are met.
• Conduct in-depth market research and competitor analysis to avoid “reinventing the wheel”
• Collaborate with the product director to build a commercially viable product strategy and roadmap.
• Grow your team’s capability and productivity through structured training and team management.

Qualifications and skills:

• 3+ years relevant product management experience
• Able to write system specification and requirements (e.g. user story, acceptance criteria, activity diagram, class diagram, entity diagram, etc.)
• An analytical and data-driven approach to problem solving
• Effective cross-functional communication and team management skills
• Project management skills to ensure high quality and timely delivery
• Experienced with relational data modelling
• Excellent communication and presentation skills in English

Will be a plus:

• Degree/working experience in software engineering, computer science, information technology or related fields
• Knowledge of domain driven design best practices
• Experienced with B2B domains or working experience in enterprise Saas companies
• Entrepreneurship spirit

We are looking for a Pulses/Grains/Oilseeds trader with proven relevant experience and track record to handle the Agriculture commodity trade desk for our company.

The candidate is expected to

• Drive profitability
• Develop and maintain trade relationships,
• Handle complete supply chain and control trade execution
• Mitigate trading risks
• Have high sense of ownership,
• Adhere to systems and controls
• Self starter, and
• Be highly mobile.

Responsibilities

1. Define, implement, and optimize deployment processes for global data centers, including hyper-scale data centers and network Points of Presence (PoPs) worldwide.

2. Coordinate with Engineering, Data Center Operations, Supply Chain, and external vendors for capacity planning, roadmap definition, objective setting, and daily execution.

3. Collaborate closely with DC Engineering, DC Operations, and Server Delivery teams on various projects such as server deployments, operational SOPs, and engineering change management.

Qualifications

1. Strong understanding of the interdependencies among data center functions and technologies, including electrical systems, cooling systems, and networking technologies.

2. Bachelor’s degree in a technical field, such as Computer Science, Electrical Engineering, Mechanical Engineering, or Operations Research.

3. Extensive experience in large-scale data center environments.

4. Proven project management expertise in deploying and operating data center and IT infrastructures.

5. Experience managing multiple projects under tight deadlines.

6. Skilled in problem management and driving continuous improvements.

7. Experience providing technical guidance to external vendors.

8. Proficient in scripting or programming languages, with the ability to modify and develop as needed.

Prenetics (NASDAQ:PRE), a leading genomics-driven health sciences company, is revolutionizing prevention, early detection, and treatment. Our prevention arm, CircleDNA, uses whole exome sequencing to offer the world's most comprehensive consumer DNA test. Insighta, our $200 million joint venture with renowned scientist Prof. Dennis Lo, underscores our unwavering commitment to saving lives through pioneering multi-cancer early detection technologies. Insighta plans to introduce Presight for lung and liver cancers in 2025, and to expand with Presight One for 10+ cancers in 2027. Lastly, ACT Genomics, our treatment unit, is the first Asia-based company to achieve FDA clearance for comprehensive genomic profiling of solid tumors via ACTOnco. Each of Prenetics' units synergistically enhances our global impact on health, truly embodying our commitment to 'enhancing life through science.

About IM8 Health:

IM8 Health, co-founded by global icon David Beckham, is a pioneering brand at the intersection of wellness and innovation. Our mission is to empower individuals with cutting-edge health solutions that are accessible, sustainable, and personalized to support everyday wellness. By combining our passion for health with a commitment to innovation, IM8 Health is redefining the future of well-being. Join our dynamic team and be part of a brand that’s making a lasting impact on health and lives globally.

About the Role:
As a Growth Manager, you will take ownership of multi-channel performance marketing strategies with a strong focus on Meta and Google Ads. You’ll drive creative and performance strategies that enhance user engagement, increase traffic, and drive conversions. You will be responsible for managing funnels, executing content and ad strategies, and improving conversion rates through data-driven insights and CRO testing.

Key Responsibilities:

• Develop and execute multi-channel growth strategies across Meta, Google, Youtube and other relevant platforms.
• Conceptualize and execute ad strategies that align with current trends, creating impactful visuals and landing pages that drive conversions.
• Manage and optimize ROAS across Meta, Google, and other platforms, leveraging A/B testing and data insights to enhance campaign effectiveness.
• Setup, review and optimize ad performance daily and advise the content and creative teams to maximize content strategy. 
• Create and execute content strategies for creative content briefs and audience expansion
• Stay ahead of digital trends, consumer behavior, and industry best practices to craft ad and landing page concepts that resonate with target audiences.
• Lead A/B testing initiatives for creative content, landing pages, and workflows, ensuring continual optimization for CRO.
• Analyze Google Analytics 4 data to improve growth strategies and funnel optimizations.
• Utilize tools like Google Analytics 4 to analyze user behavior, track funnel performance, and make data-backed adjustments.
• Collaborate with internal teams to align ad strategies with funnel objectives and broader marketing goals.
• Innovate new ideas to improve processes and test strategies for scaling initiatives efficiently.
• Track weekly and monthly channel performance and prepare data reports. 
• Handle ad-hoc tasks and reports

• 5+ years of hands-on experience in growth marketing with multi-channel expertise (Meta, Google, TikTok, etc.).
• Strong knowledge of Meta Ad Manager and Google Analytics.
• Expertise in funnel management, A/B testing, CRO, and scaling performance marketing strategies.
• Strong expertise in creative strategy development, particularly in designing engaging ads and landing pages.
• Proven track record in executing successful campaigns focused on conversions, traffic growth, and audience engagement.
• Analytical mindset with the ability to derive insights from data and optimize accordingly.
• Experience working in D2C or e-commerce environments is a plus.
• Strong project management and organizational skills with attention to detail.

*This role may require candidate to relocated to Hong Kong or often travels to Hong Kong for business trips.

Medical & Annual Leave: We care about your well-being—and your vacation selfies! That’s why, for our full-time employees, we honor your time off with annual leave and provide medical benefits for any bumps, bruises, or unexpected adventures.
Learning & Development: Got a passion project or skill you’re dying to master? We’ve got a learning allowance for that! We believe in supporting your growth, whether it’s for work or just because you’re curious.
Growth & Opportunity: Your future’s bright, and we want to help you shine! We’re all about providing opportunities for you to grow and reach your potential, with exposure to a global company and the chance to collaborate across different cultures.
Inclusive Workplace: You belong here! We foster an environment where everyone’s voice is heard, respected, and celebrated. Inclusivity is the name of our game!

Our DNA is P-R-E-N-E-T-I-C-S.
Get to know us; Get to know our DNA!
Passion - You love what you do and inspire excellence in others.
Resilience - You tackle challenges head-on with tenacity and calm.
Empowerment - You foster team spirit and encourage initiative.
Integrity - You're honest, accountable, and reliable.
Epic - You take risks, deliver results, and always strive to grow.
Transparency - You share openly, even when it's tough.
Ingenuity - You think creatively and make smart decisions, even in uncertainty.
Communication - You express ideas clearly and with empathy.
Selfless - You prioritize Prenetics and the team over individual goals.

The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

- Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.