Expectations of a Media Billing Manager

Manage operation process and lead a team, including but not limited to:

• On-boarding of new suppliers and clients
• Jobs monitoring and analysis
• Oversees team’s responsibilities.
• Revenue recognition and reconciliation of WIP account. Review completeness and accuracy once posted in ERP System
• Resolve issues with relevant stakeholders e.g. vendors, clients, Business and shared service teams
• Regular meeting with Stakeholders
• Billing status monitoring and reporting
• Ensure billing completion before end of following month activities
• Accounts Payable responsibilities
• Support on audit requests

The main responsibilities include:

• Project coordination

• Stakeholder communication

• Change management and training

• Monitoring and tracking progress

• Documentation and reporting

Key Responsibilities:

• Assisting in planning and scheduling project timelines, tasks and deliverables

• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow

• Maintaining and organizing project documentation, including plans and business requirements

• Preparing status reports and presentations for management

• Developing training resources with the vendor’s support

• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications

• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features

• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls

• Helping users resolve issues with the product by following the FAQs guide

• Escalating unresolved issues to senior staff or business teams when necessary

• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates

• Maintaining accurate records of all communications and resolutions for future reference

• Working with other team members, supervisors or departments to ensure efficient service operations

• Experience with change management for implementation of new systems and/or customer engagement

• Excellent communication and interpersonal skills, problem-solving, patience and attention to detail

• Proficiency with basic computer skills

• Strong listening skills and empathy

• Project management skills will be an added advantage

• Ability to work in a fast-paced environment

• Strong time management and multitasking abilities

• Knowledge of Singapore Government procurement and governance processes will be an added advantage.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

Responsibilities:

• Work on RFPs and Tenders and to prepare for submission and presentation.
• Lead and manage projects by working collaboratively with client and support teams from start till end of project.
• Liaise and coordinate with support team and subcontractors on project requirements.
• Plan & manage overall project schedule.
• Manage project budget & cost control.
• Control site management
• Administer routine management reporting & updates.

Requirements:

• At least 4-5 years of working experience with proven track records in project management.
• Strong knowledge of construction details, materials, methodology, building and regulatory standards.
• Possess meticulous and strong planning and co-ordination skills.
• Ability to work effectively within a collaborative team environment.
• Ability to perform under tight schedules and deadlines with minimum supervision.
• Good managerial and interpersonal skills.

Responsibilities:
• Manages and leads a program involving one or more functions and project teams to drive the engineering development and implementation process for a subsystem or component of a product or service offering.
• Develop schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
• Coordinates activities of supporting project teams and internal and external development partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Leads and provides guidance and mentoring to less-experienced staff members.
• Work closely with the system team and ODM for the commodity qualification plan/IUR configuration arrangement and resource review to complete the qualification on time.
• Tracing the commodity qualification status and working with the engineering team for issue debugging and solution implementation.
• Join the core team meeting to communicate the commodity status to the system team and highlight the critical issues.
• Create the mitigation plan for shortage risk.
• Work with the system team / ODM and coordinate cross-functional team to arrange resources to achieve the urgent qualification request.

Education and Experience Required:
• Bachelor’s or master’s degree in business management, Engineering, Computer Sciences, or equivalent.
• PMP/PMI certification preferred.
• Typically, 4-6 years’ experience. (with Panel or Camera or Battery industry field is plus)

Knowledge and Skills:
• Using project planning tools and software packages to create, manage, and track project results.
• Strong analytical and problem-solving skills.
• Demonstrated experience coordinating and directing matrixed teams and resources.
• Ability to create and manage program schedules, budgets, and resource allocation plans.
Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

Position Overview

Responsible for the establishment of a functional Healthcare Industry Vertical organization within South Asia Ocean setting up and implement a regional Healthcare strategy that will lead to business growth in close cooperation with the Business Units.

Responsibilities

• Create Yusen South Asia Ocean Healthcare development strategy, with alignment to Yusen’s Global Healthcare strategy, and Yusen Global Headquarter product development direction with the end result to grow the Healthcare Sales Revenue within SAO
• Coach and support the sales teams in the countries on the Healthcare sales approach and collaborate with the countries to ensure pan regional opportunities are approached holistically as a global/regional customer would expect, without any natural silo considerations.
• Ensure a strong collaboration with the Global and Regional Healthcare Quality Team with the focus on growing the GDP footprint within South Asia Ocean
• Develop and implement fit for purpose Healthcare products together with the regional BU’s
• Support the Global Key Account Directors and the Strategic Key Account lead to reach their targeted budget within South Asia Ocean

Requirements & Qualifications

• Master’s degree in business management, logistics and supply chain management or related.
• 10+ years of experience in logistics; 5+ years of experience in management and 5+ years in pharmaceutical logistics
• Excellent negotiation, presentation and communication skills; Ability to work on holistic solutions and translate them into business solutions; Have the ability to communicate internally and externally at a variety of levels up to Board level
• Teamwork, accountability, reliability, pro-active and problem solving.
• Ability to converse / write fluently in English.
• Good communication skills with all levels of management.
• Strong interpersonal skills.
• Customer / user focus.
• Ability to work outside of the box and interact with key people domestically, regionally & globally.

About the Role

We are looking for a seasoned Finance professional to take on an important role in driving excellence across the areas of Financial Planning and Analysis as well as compliance with corporate polices and procedures, and statutory requirements. He/She will oversee the budgeting and forecasting processes for the Group. He/She will perform timely and comprehensive variance analysis to identify key causes of business variances for performance measurement purposes. He/She is a subject matter expert in Financial Reporting and Accounting Standards and will be appointed as the designated key person for the ERP system implementation / integration / improvement. This is an ideal opportunity for a proactive finance professional with a strategic mindset and a great step for anyone aspiring to move into a future Financial Controller role.

Duties will include:

• Oversee all aspects of Financial Planning and Analysis functions including reporting, budgeting, forecasting, and cash flow management.
• Ensure compliance with statutory and regulatory requirements, including annual reporting, ASX compliance, BAS, audit and taxation.
• Business partnering with other departments to ensure financial goals are achieved.
• Advise management on Financial Reporting Standards (FRS) including researching on new/changes to FRS that may impact the Group.
• Manage the ERP system and be the key contact person for any upgrading, migration and integration projects.
• Assist in month-end/quarter-end/half-yearly/year-end closing and reporting.
• Any other ad-hoc duties or projects assigned.

Your Skills & Experience

You will have proven Finance experience in a commercial environment and a skillset including:

• Bachelor’s Degree in Finance, Accounting or equivalent.
• CA qualified
• At least 5 -7 years of working experience with at least 3 - 5 years working in Big 4 audit firms.
• Conversant in FRS and Statutory Reporting requirements
• Proficient in Microsoft Excel, PowerPoint and Netsuite is highly desirable.
• Strong ability to deliver timely and accurate financial reporting to support strategic decision-making.
• Extensive experience in managing financial controls, policies, and procedures, with the ability to identify and mitigate risks.
• Proficiency in managing financial aspects of the business, including budgeting, cost control, and compliance.
• Demonstrated experience in leading and developing high-performing teams in complex and fast-paced environments.
• Excellent communication skills, with a proven ability to work effectively with complex stakeholder groups
• Singaporean or PR

Job Summary:

We are looking for a proactive and detail-oriented Assistant Business Manager to play a vital role in ensuring business continuity, improving operational efficiency, streamlining processes, and ensuring compliance with regulatory requirements.

In this role, you will assist in overseeing core business operations, coordinating projects, and maintaining strong compliance practices to support sustainable growth. Your contributions will directly impact the efficiency and resilience of our business processes while ensuring alignment with industry regulations. If you’re organized, collaborative, and driven to optimize operations while maintaining regulatory adherence, we’d love to meet you.

Your goal will be to help maintain smooth business operations and contribute to initiatives that enhance overall performance and ensure regulatory compliance.

Job Responsibilities:

• Assist in overseeing daily business operations, including client onboarding, account management, deposits, and withdrawals.
• Review and refine policies and procedures to improve operational efficiency and ensure regulatory alignment.
• Assist with documentation and maintenance of policies and procedures, ensuring they are current and compliant.
• Aid in coordinating and implementing new projects and product launches, collaborating with internal and external stakeholders.
• Stay updated on regulatory requirements, assist in preparing compliance reports, and support periodic policy reviews.
• Assist to reconcile bank records, ensure accuracy in financial data, analyze revenue and costs, and manage currency conversions when necessary.

• No relevant experience required, but a background in Forex, Blockchain or Cryptocurrencies will be an advantage
• Strong proficiency in English and Mandarin (able to liaise with Mandarin speaking associates and clients in view of business communications)
• Excellent communication skills, both verbal and written, with the ability to professionally liaise with internal and external stakeholders.
• Proactive and detail-oriented with a strong ability to problem-solve in a fast-paced environment.
• Keen on working within a start-up style environment

What we offer:

Dress Code: Be comfortable at work with smart casual attire

Location: Conveniently located right next to Paya Lebar MRT

Care: Comprehensive coverage on clinical, hospitalisation and wellness program

Balance: Skip the peak hour rush and commute at flexible timings

Flexibility: Feel free to work from anywhere every Friday

Food: Well-stocked pantry for refuelling throughout the day. Alcohol is included.

Bonding: Make valuable connections and experiences beyond mere colleagueship through our bonding events held several times a year

Continuous Growth: Half-yearly appraisals for consistent self-improvement and goal setting

Dynamic Environment: Regional exposure in a sunrise industry with chances to visit and work across our global offices

Fun and Lively Work Culture: Collaborate and communicate freely with our open-plan office workspace and flat hierarchy culture

Key Responsibilities

• Manage end-to-end project lifecycles related to RTGS, payment processing systems, and card-related technologies.
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Lead project teams and ensure alignment with project goals and timelines.
• Oversee the design, development, and implementation of payment solutions and card systems.
• Act as a point of contact between technical teams, vendors, and business units for payments-related projects.
• Monitor project risks and issues, ensuring timely resolution and escalation if needed.
• Ensure compliance with regulatory requirements and standards in the payments and cards domain.
• Provide regular updates on project progress, risks, and outcomes to senior stakeholders.

• Proven experience in managing projects in the banking and payments sector.
• Strong knowledge of RTGS, payment gateways, and card payment systems.
• Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).
• Excellent understanding of payment processing flows and related technologies.
• Strong problem-solving skills and the ability to handle multiple priorities.
• Exceptional communication and stakeholder management skills.
• Familiarity with industry standards such as ISO 20022 is a plus.

Preferred Qualifications

• Experience in working with banks, financial institutions, or fintech companies.
• Certification in project management (e.g., PMP, PRINCE2) is a plus.
• Technical understanding of APIs, payment system integrations, or blockchain technologies related to payments.

Finance Manager

· Direct and oversee the accounting, finance and admin functions of the organization.

· To work closely with the Business Development, Sales and Operations team to drive the planning and budgeting process for products and sales channels.

· To evaluate the impact of current and potential businesses and to ensure controls and risk management processes are managed effectively across the businesses.

· Provide business intelligence to the Business Development and Sales team in the form of data analysis, account/distributor/customer performance, market trends and competitor activities.

· Advise on funding requirements and structure to drive and support business expansion and acquisitions.

· To prepare relevant analysis to support Management decision making, driving transparency and insight into the business and action required to improve.

· Ensure timely completion of accounting processes and generation of financial and management reports.

· Monitor and ensure healthy and adequate cash-flow and funding to support on-going operations.

· Review and improve accounting and finance processes for better workflow, efficiency and controls.

· Ensure compliance with relevant accounting and reporting standards.

· Handle tax matters to optimize tax liabilities.

· Deal with external auditors and regulatory bodies on accounting and tax matters.

· Any other appropriate duties and responsibilities as assigned.

Human Resources

· Prepare job specifications, review and shortlist job applicants for line and functional heads to interview, follow-up with successful job candidates on job offer and prepare employment contracts.

· Process payroll for 30 staffs

· Plan, organize and implement human resource initiatives to support business growth and operations.

· Work closely with line and function heads to support them in manpower planning (including annual manpower budgeting), acquisition, deployment and monitoring of manpower level.

· Work closely with line and functional heads to help motivate, develop and retain employees.

· Prepare inputs and coordinate increment and bonus determination, compute increment and bonus payment and prepare letters to inform the employees.

· Prepare job specifications, review and shortlist job applicants for line and functional heads to interview, follow-up with successful job candidates on job offer and prepare employment contracts.

· Work closely with line and functional heads to plan, initiate and organize training programmes and development activities to make the employees more effective and competent.

· Ensure proper upkeep of staff information such as manpower records and salary information.

· Review, design and administer employee benefits programmes, including insurance claims.

· Perform other human resource and related function as and when required.

The Assistant Manager (Operations) assists the management of cleaning operation duties as directed by the manager. This includes managing resources, work procedures, service contracts and work incidents. The candidate is also required to implement and recommend operation plans to improve work processes and service quality for the organization, required to performs site visits and is expected to communicate with relevant stakeholders and clients as part of his role in performing operational duties.

Job scope:

• Coordinate with supervisor and client to ensure quality service delivery
• Ensure cleaning teams adhere to safety measures to during cleaning operation
• Assist in budget planning for cleaning operations
• Compile and analyze relevant data to propose recommendations for cleaning process improvement
• Assist in development and review of operation plans to improve work procedures and quality service
• Review daily cleaning job reports for submission to management
• Allocate equipment and/or technologies and supplies to project sites
• Maintain stock of supplies of materials and equipment
• Identify and recommend suitable equipment and/or technologies to improve cleaning operations
• Implement maintenance schedules for tools and equipment
• Facilitate planning of work schedules and deployment of manpower
• Facilitate effective work processes
• Facilitate the capability development of staff
• Interpret tender specifications and prepare quotations for cleaning operations and assist in terms, conditions and pricing negotiation process
• Liaise between internal and external parties to analyse and solidify an overall contract strategy
• Ensure that budget guidelines set are followed and deviation to these should be communicated with explanations
• Raise requests for purchases as required within agreed limits
• Ensure contractual payments are follow up
• Assist in resolving existing contract conflicts
• Report potential risks on contractual changes to the management
• Guide teams to respond to major incidents and emergencies
• Report and update on major incidents and emergencies to the management

Requirements:

• Secondary school education and above
• Preferably with prior supervisory experience in manpower intensive industry
• Location: Islandwide
• Working conditions: 5.5 days work week

Job Summary

We are hiring for IT Asset Manager who will be overseeing the daily and strategic management of both hardware and software assets.

Mandatory Skill-set

• Bachelor’s degree in information technology, computer science, or business administration, or related field;
• Minimum 5+ years in IT Asset Management;
• Strong leadership skills with the ability to manage and supervise teams;
• Well-versed in IT software and hardware, with a focus on CMDB, ITSM tools, especially ServiceNow;
• Proven ability to successfully execute strategic asset management processes;
• Profound understanding of licensing agreements, particularly with Microsoft, IBM, and Oracle;
• Strong skills in vendor management and negotiation;
• In-depth knowledge of IT Service Management processes and experience with Discovery tools;

Desired Skill-set

• Relevant certifications in IT asset management, project management, or related fields;

Responsibilities

• Perform daily and long-term operational and strategic management of hardware and software;
• Plan, monitor, and record hardware assets and/or software licenses to ensure compliance with vendor contracts;
• Keep track of IT assets within the Configuration Management Database throughout their lifecycle;
• Provide KPI/Metric for regular/ad hoc reporting of IT assets;
• Design processes related to software and hardware asset management, execute, and enhance them;
• Establish and maintain documentation of procedures, processes, and reports concerning asset management;
• Collaborate with Procurement and Finance in asset tracking, PO reconciliation, and asset write-offs;
• Perform verification and audit of IT assets - verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions.
• Perform wall-to-wall asset tagging across data centers and office locations;
• Collaborate with IT units concerning assets compliance audits and take ownership of ITSM Asset Management Tool.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Responsible for product design, draft PRD requirements and interactive documents

• Manage the product life cycle and drive product development with Engineering teams

• Work closely with cross-functional teams to define, document, and communicate objectives and requirements

• React to feedback from users and business team promptly and patiently to find the best product fit and boost the business result

• Analyze product performance data, responsible product competition analysis, market research, and maintain the product's competitive advantage

ADMINISTRATION MANAGER JOB DESCRIPTION

We are searching for a perceptive, creative Administration Manager to oversee office operations and administration staff members. The Administration Manager will hire, train, and evaluate administrative team members, develop, review, and improve policies, systems, and procedures, and generally ensuring the office operate smoothly and efficiently. You will also assist in developing and enforcing budgets, delegating tasks and tracking progress on projects, and planning and organizing a calendar of events, which may include training sessions, interviews, new hire orientations, and policy or procedure updates.

To succeed as an Administration Manager, you must be focused on ensuring attracting and retaining top talent and streamlining office operations to maximize quality and efficiency while reducing costs. You should be analytical, knowledgeable, and organized with a proactive attitude and strong leadership skills.

ADMINISTRATION MANAGER RESPONSIBILITIES

Supervising day-to-day operations of the administrative department and staff members.

Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.

Planning and coordinating administrative procedures and systems and devising ways to streamline processes

Ensure the smooth and adequate flow of information within the company to facilitate other business operations

Manage schedules and deadlines

Monitor costs and expenses to assist in budget preparation

Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

Organize and supervise other office activities (recycling, renovations, event planning etc.)

Ensure operations adhere to policies and regulations

Keep abreast with all organizational changes and business developments

Monitors and procures needed supplies for office, reception, mailroom, and kitchen.

Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

Hiring, training, and evaluating employees, taking corrective action when necessary.

Developing, reviewing, and improving administrative systems, policies, and procedures.

Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.

Working with accounting and management team to set budgets, monitor spending, and processing payroll and other expenses.

Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

Collecting, organizing, and storing information using computers and filing systems.

Overseeing special projects and tracking progress towards company goals.

Building new and expanding existing skills by engaging in educational opportunities.

ADMINISTRATION MANAGER REQUIREMENTS

Bachelor’s degree in business administration, management, or related field.

Experience in related field, such as management or financial reporting, preferred.

Exceptional leadership and time, task, and resource management skills.

Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.

Proficiency with computers, especially MS Office.

Familiarity with budget planning and enforcement, human resources, and customer service procedures.

Willingness to continue building skills through education opportunities.

Administrative writing and reporting skills

• Availability to work within opening hours (e.g. evenings, holidays, weekends)

• The ability to work under pressure.

Job Description & Requirements

Manage and oversee the entire restaurant operation

Deliver superior guest services

Ensuring guest satisfaction

Plan and develop guest loyalty programs

Plan new and update existing menus

Plan and develop the overall restaurant marketing strategy

Participate at local food events

Respond efficiently to customer questions and complaints

Organize and supervise shifts

Manage and lead staff

Hire new employees

Training and evaluate staff performance

Estimate consumption, forecast requirements and maintain inventory

Manage restaurant supplies

Control costs and minimize waste

Nurture a positive working environment

Monitor operations and initiate corrective actions

Implement innovative strategies to improve productivity and sales

About the Role:

• Foster goal achievement, team building, communication, and overall performance in all operations areas and across sections.
• Develop plans to achieve safety and environmental goals and objectives and ensure an active and effective EH&S committee.
• Ensure the company is in compliance with all regulatory agency requirements as they relate to environmental health and safety in the following:
• Interface and collaborate with internal and external stakeholders in the development of cross departmental work.
• Lead development and maintenance of the company’s business continuity plans, to reduce risks and ensure rapid recovery of key business operations during any emergency disaster according to corporate guidelines.
• Assure Client facilities’ requirements are proactively planned, executed and maintained. Assure that facilities’ documentation, including design drawings, as-builds and specifications, are up to date and accurate.
• Develops and Oversees Operations Budget preparation, management, tracking and P&L forecast and actualization, and identifies opportunities to increase revenue and decrease costs
• Ensure tight milestones, KPIs and targets are met promptly.
• Develop necessary Planned Preventive Maintenance procedures for all the assets.
• Develops mid-and long-term Life Cycle Assets Replacement plans.
• Reviews and updates SOPs and processes to strengthen the FM Operations.
• Lead a team of maintenance staff to provide efficient and effective soft Facility Management services, Building-related equipment maintenance, M&E, Commercial and Estate Management services.
• Prepare and manage the budget and cyclical maintenance of Building Fabric & M&E Assets/Equipment at the clients' premises.
• Maintain effective and timely reporting processes and activities to the respective client.
• Dare to overcome challenges and adversities possess by clients.
• Recruit, manage and develop staff to meet departmental business needs
• Develop staff and manage performance to ensure the organization is effective and poised to strategically meet the challenges of the business.
• Build and maintain good relationship with clients and key stakeholders
• Take accountability and ownership of Workplace Safety &Health (WSH) standards and outcomes in building up a Safety Culture. Perform any other/related duties as required and directed/assigned.

About You:

• A recognized Diploma/Degree with 3 years relevant working experiences
• Candidates from Facilities Management / Construction Background is advantageous.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Job Title

SHOP MANAGER

Occupation

MANAGER

Job Description & Requirements

Industry

Beauty salons and spas (including slimming, skin care and hair care centres)

Job Title

Senior Shop Manager

Occupation

SHOP SALES MANAGER

Job Description & Requirements

Roles & Responsibilities

• Responsible for overseeing the daily shop operations, making sure it runs smoothly and effectively
• Duties include motivating sales teams, creating business strategies, developing promotional materials for shop
• Guide shop's supervisors
• Create shop's objectives
• Make critical decisions
• Manage shop's budgets
• Oversee shop’s performance

The main responsibilities include:

• Project coordination

• Stakeholder communication

• Change management and training

• Monitoring and tracking progress

• Documentation and reporting

Key Responsibilities:

• Assisting in planning and scheduling project timelines, tasks and deliverables

• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow

• Maintaining and organizing project documentation, including plans and business requirements

• Preparing status reports and presentations for management

• Developing training resources with the vendor’s support

• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications

• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features

• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls

• Helping users resolve issues with the product by following the FAQs guide

• Escalating unresolved issues to senior staff or business teams when necessary

• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates

• Maintaining accurate records of all communications and resolutions for future reference

• Working with other team members, supervisors or departments to ensure efficient service operations

What we are looking for

• Experience with change management for implementation of new systems and/or customer engagement

• Excellent communication and interpersonal skills, problem-solving, patience and attention to detail

• Proficiency with basic computer skills

• Strong listening skills and empathy

• Project management skills will be an added advantage

• Ability to work in a fast-paced environment

• Strong time management and multitasking abilities

• Knowledge of Singapore Government procurement and governance processes will be an added advantage.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

About LRN:

Do you want to use your client service and sales experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best.

Position Overview:

LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.

The individual in this role will have the opportunity to:

• Acting as the strategic partner between LRN and several of our most important and strategic clients by building relationships with multiple contacts and buying centres
• Participating in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set
• Proactively analysing client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
• Executing on-going formal Program / Business Reviews with client stakeholders and sponsors
• Monitoring all account work streams and projects (i.e., working with internal teams to ensure client satisfaction

• Managing all commercial aspects of the relationship including contract amendments, recognition forecasting, statement of work, pricing, and service credits
• Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN products/solutions to existing buyers
• Representing the voice of our clients to internal teams including sales, content and technology

Qualifications and skills:

• Minimum of three years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts

• Exceptional relationship development and management abilities and a proven commitment to customer service
• Experience supporting individuals who are using a SaaS business application
• Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects
• Extremely effective written, oral, and presentation communication skills
• Strong Microsoft Office skills and a working knowledge of technology and system interfaces

• Familiarity with Salesforce.com
• Knowledge of Customer Success Management tools like Gainsight
• Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
• A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the role:

• Liaise with client's representatives on all site matters with proper documentation.
• Deal effectively with all consultants, construction teams, and relevant authorities.
• Provide leadership and direction on all project operations and activities such as the design, plan, schedule, scope and budget
• Manage and ensure completion of assigned upgrading / Additional & Alteration (A&A) works in accordance to the client’s expectation within the timeline and budget
• Ability to manage multiple projects at a time.
• Liaise closely with sub-contractors, architects, consultants, and relevant authorities to ensure the smooth execution of project.
• Ensure that works are executed in accordance with approved plans/drawings and in accordance with contract specification.
• Able to chair project kick-off meetings, progress meeting and all other project related meetings with clients, consultants, and other parties.
• Able to prepare tender document including the estimated price value and specification write up.
• Preparation & Monitoring of project progress claim, variation, and final accounts daily/weekly for all parties.
• Conduct quality assurance reviews to ensure that required work is satisfactorily performed and completed by certified consultants.
• Any other related duties that may be assigned

About You:

• Degree / Diploma / Higher Nitec in Building Services / Facilities Maintenance or Mechanical / Electrical Engineering or equivalent
• 2 to 3 years relevant experience in property / estate / facilities management or building / facilities maintenance
• Possess good communication skills in liaising with both internal and external stakeholders

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

We are seeking an experienced and results-driven Digital Marketing Manager to join our team supporting our client in the Financial Services sector. The ideal candidate will lead the planning, execution, and optimization of the online marketing efforts. The primary goal is to grow the brand's influence while increasing brand loyalty and awareness. The Digital Marketing Manager will oversee various digital marketing channels, including SEO / SEM, email, social media, and display advertising campaigns.

Mandatory Skill Set:

• Bachelor’s / Master's Degree, preferably in marketing or business management or related field
• At least 8 years of experience as a content manager with experience in online community building;
• Experience in managing customer-facing platform with metrics that demonstrate improvements in both customer satisfaction and cost management;
• Strong understanding of project management and the documentation essential to all digital projects such as scope of work, project brief, functional specifications, user acceptance tests, timelines;
• Experience with A/B testing, conversion rate optimization (CRO), and user experience (UX) principles;
• Eye for detail and a creative and strategic thinker;
• Adaptable to changes and new technologies;
• Excellent communication, project management, and analytical skills;
• Build relationships and work effectively with numerous departments across the region;
• Takes initiative to improve current state of things and adaptable to embrace new changes

Desired Skill Set:

• Proficiency in Adobe Experience Manager (AEM);
• Familiar with Adobe Enterprise Manager, or has done Website work and development.

Responsibilities:

• Develop and implement comprehensive digital marketing strategies to achieve business objectives, including lead generation, brand awareness, and customer acquisition;
• Plan and execute all digital marketing campaigns, including SEO/SEM, email marketing, social media, content marketing, and display advertising;
• Optimize content and website structure for search engines to improve organic search rankings;
• Manage paid search campaigns to maximize ROI;
• Monitor, analyze, and report on key performance indicators (KPIs) such as conversion rates, traffic, and campaign effectiveness;
• Work closely with cross-functional teams, including C- Level Stakeholders, sales, product, and creative teams, to align marketing strategies with business goals;
• Design content and stories to support the specific product features of the apps, marketing campaigns as per product messaging;
• Keep up-to-date with the latest digital marketing trends, tools, and best practices.

The Assistant Outlet Manager will assist the Restaurant Manager in overseeing all facets of the outlet. He must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff. The Assistant Outlet Manager is also responsible for the hiring, training, supervising, and disciplining of the staff.

• Promote restaurant business and continually increase database contacts
• Ensure the restaurant ethos is in line with Mondrian Singapore Duxton standards are consistently maintained
• Ensure and promote compliance with all local liquor, health and sanitation regulations
• Manage and provide direction to all bar employees on the floor during shifts and events
• Hold staff accountable to uphold uniform and grooming standards to the highest level
• Ensure that staff receives consistent and proper communication (verbal, email, memos etc)
• Monitor departments performance with respect to the restaurant budgets
• Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
• Seek out and produce events to generate revenues for the property
• Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property
• Consistently monitor quality of service and product delivered on property
• Collaborate on needs of departmental staff scheduling
• Instruct staff in on-going training to uphold service standards
• Coordinate menu sponsorship deals and menu product placement
• Interview employees and provide input on talent selection
• Assess employee performance and provide feedback annually and throughout the year

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

McConnell Dowell seeks an experienced Senior Commercial & Contracts Manager to join our team in Singapore.

• Competitive remuneration package.
• Opportunity to work in an MNC company with operations in SEA, New Zealand/Pacific Islands and Australia.
• Join an organization that's focused on the development of our people and growth.

About the role
McConnell Dowell seeks an experienced Senior Commercial & Contracts Manager to join our team in Singapore, leading the commercial function on projects and assisting with tenders.

Key Responsibilities

• Reporting to the Regional Commercial Manager SEA the primary objective is to oversee and ensure the efficient and effective management of the commercial and contractual activities in the business.
• This is an exciting and unique opportunity to join a diverse workplace with great team dynamics, who care about development and career progression opportunities, work-life-balance and enjoy celebrating the success our of people.

You will be responsible for:

• Working with the Project Manager/Director and/or Tender Team to develop and deliver the project commercial strategy and form an integral part of the project delivery leadership team.
• Building and leading a high-performing project commercial team.
• Developing strong client and supplier relationships to avoid disputes and manage the project’s commercial interests.
• Leading all commercial activities required for the success of the project. This will include management of the head contract and leading a team to administer all subcontracts and supplier relationships, as well as financial administration, claims management, and management reporting.

About You

To be successful in this role you will need the following:

• Relevant Tertiary Qualifications.
• Sound understanding of construction contracts and ancillary contracts such as Joint Venture Agreements
• Demonstrated ability to analyse contractual / legal issues and provide solutions through appropriate problem solving techniques.
• Sound commercial acumen accompanied by proven negotiation and inter-relationship skills.
• Able to quickly grasp concepts and apply innovative options to the status quo.
• Clear and definitive communication – written and verbal accompanied by competent presentation ability.
• Tasks are to be completed on time and to a high standard;
• Use of good verbal communication skills with both external and internal customers and business partners;
• Demonstrate and effect a desire to help people;
• Display a positive, proactive and professional attitude;
• Provide attention to detail;
• Make positive contributions to the business through behaviors that reflect McConnell Dowell’s values.

If you are interested in adding value and contributing success to building a key infrastructure project, we encourage you to apply for this exciting opportunity with McConnell Dowell.

About Us
McConnell Dowell – Creative Construction

Our purpose is Providing a Better Life. We do that through delivering projects that connect, support and sustain communities, and through providing career opportunities that challenge, reward and grow our people.

From remote major resources and energy projects to city-shaping transport and water infrastructure, we have constructed thousands of high-quality, complex projects for our customers and communities over more than 60 years, in Australia, New Zealand, the Pacific Islands and Southeast Asia.

Why join us?

The work you’ll do will have a tangible positive impact on people’s lives, including yours. The diversity of our projects, roles and locations means greater development opportunities. We invest in our people to set and reach personal and professional goals and we have some of the best mentoring minds in the business to help you do that. Because when you grow, we all grow.

McConnell Dowell actively seeks and celebrates diversity, inclusion, and individuality. In a culture low on ego and high on support, we encourage everyone to make an impact. We're big enough to take on community-shaping projects, but agile enough for you to have an influence on how we do things.

So, join us, be you, and help us create better together. Apply now!

This role is being sourced through McConnell Dowell directly and not accepting applications via external recruitment agencies.

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Corporate Sales Manager (Marketing)

Responsibilities

• End-to-end management of corporate offline activations and being responsible for achieving sales targets and business objectives.
• Recruit, manage and train moomoo corporate offline sales brand ambassadors (BAs) to drive acquisition goals through various corporate offline channels including but not limited to corporate offices and B2B events.
• Implement incentive schemes and proper sales process management to ensure high team morale and sharp sales skills.
• Run training programs to ensure all sales BAs understand moomoo’s platform and product suite, marketing campaign mechanics, and adhere to compliance requirements.
• Collaborate with internal team members and cross-functional teams, including partnership, legal and compliance, to ensure alignment and maximize the value derived from offline sales.
• Prepare regular reports and sharings on offline sales performance, providing insights and recommendations to the team.
• Support any other relevant marketing initiatives such as offline activations and roadshows where necessary.

Please note that only short-listed candidates will be contacted.

Requirements

• At least 2-3 years of relevant working experience in digital brokerage or similar financial institutions.
• At least 2 years of relevant working experience in offline or direct sales role.
• Good knowledge of various asset classes, including but not limited to stocks, options, and ETFs.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence both internal and external stakeholders.
• Strong negotiation and contract management abilities, with a track record of driving favorable outcomes.
• Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously.
• Self-motivated and proactive, with a strong sense of ownership and ability to work both independently and within the team.
• Entrepreneurial mindset with the ability to identify and pursue new sales and growth opportunities.
• MAS-licensed financial representative is a plus.
• English speaking and Fluency in Mandarin is an added advantage

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Job Summary

The Director of Food & Beverage, a key member of the hotel's leadership team, is responsible for strategically planning, directing, and managing all food and beverage operations. This includes overseeing multiple outlets such as restaurants, bars, room service, banquets, and special events. The role is designed to ensure the highest standards of service and quality, with a primary focus on driving guest satisfaction while maximizing profitability and operational efficiency.

Job Responsiblities

Leadership & Strategy

• Lead and manage the entire food and beverage service team, including restaurant managers, banquet staff, and support teams.
• Develop and execute food and beverage strategies aligned with the hotel's vision and financial objectives.
• Oversee the creation and implementation of innovative menus, beverage lists, and F&B promotions to enhance the guest experience and revenue generation.

Operational Excellence

• One of the top priorities of the Director of Food & Beverage is to ensure that the highest service, hygiene, and safety standards are consistently maintained in all F&B outlets. This commitment to quality and guest satisfaction is a cornerstone of our operations.
• Monitor daily operations and ensure that all outlets run smoothly, promptly addressing guest feedback, complaints, or service issues.
• Oversee banquet operations, ensuring seamless execution of weddings, corporate events, and social functions.

Financial Management

• Develop and manage the F&B budget, including forecasting revenue, expenses, and profitability goals.
• Monitor financial performance, analyzing sales, costs, and profitability to implement corrective measures as needed.
• Collaborate with the Sales & Marketing team to drive F&B revenue through promotions, partnerships, and innovative marketing strategies.

Guest Experience & Quality Control

• Maintain close interaction with guests to ensure satisfaction, personalized service, and the highest-quality dining experiences.
• Drive guest loyalty by consistently delivering exceptional F&B experiences and maintaining high standards of service.
• Develop guest feedback mechanisms to continuously improve and innovate food and beverage offerings.

Job Requirements

• Minimum of 5 to 7 years of progressive F&B management experience in luxury hotels or fine dining establishments, with at least 3 years in a senior leadership role.
• Strong financial acumen, with the ability to manage budgets, analyze financial data, and implement cost-control strategies.
• Proven track record of delivering exceptional guest experiences and driving F&B profitability.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced, high-pressure environment while maintaining composure and focus.