voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day
voco Orchard Singapore is looking for a dynamic and hands on Hotel Manager to join its team. As Hotel Manager you’ll partner with our General Manager to lead our Hotel operations and continue to grow our guest experience, reputation and profitability. You will be responsible for overseeing the day to day running and strategic planning of the hotel operations, working closely with our Heads of Departments, HR, Finance and Sales & Marketing teams. You may need to act as the General Manager in his/her absence.

Financial Business

• Support the General Manager in creating, executing, and overseeing financial and operational plans for the hotel to maximize guest satisfaction, sales opportunities, and profitability.
• Make recommendations to enhance the hotel’s assets and strengthen brand loyalty.
• Monitor financial performance, implement cost-saving measures, and drive profitability.
• Collaborate with the Sales & Marketing team to develop and execute strategies to attract and retain guests.

People

• Foster a positive work environment that promotes teamwork, professional development, and high performance.
• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR elated actions where needed
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Guest Experience

• Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities

Responsible Business

• Oversee hotel operations, including front office, housekeeping, food and beverage, engineering and guest services.
• Provide guidance and assistance to all departments, helping them to meet their objectives
• Ensure that all departments work closely to deliver a seamless guest and employee experience.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
• Act as public relations representative to raise awareness of hotel and brand in local community
• Drive team member involvement in community organisations, activities and businesses
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint

What We Need From You

• Bachelor’s Degree in Hospitality Management, Business Administration or related field.
• Minimum of 8 years’ experience in a senior management position in a hotel.
• Working experience in an international lifestyle hotel brand will be an advanrage
• Strong leadership and team management skills with a proven track record of managing a hotel.
• Excellent knowledge of lifestyle hospitality trends, standards and practices.
• Must be able to handle difficult situations with tact and high diplomacy
• Strong proficiency in budgeting and forecasting.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job Responsibilities

• Assist Hotel GM in managing the day-to-day operation of the hotel.
• Provide courteous and efficient service and if possible to comply with each and guests' request.
• Familiar with rates in the hotel and their availability status; up-sell whenever possible.
• Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
• Ensures Housekeeping team maintain the guideline of Hotel cleaning standard & procedures.
• Resolves issues pertaining to guest’s negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Job Requirements

• Minimum with GCE 'O' Level
• Cert in Hospitality or Tourism management will be an advantage.
• Minimum 5 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations / Housekeeping in a hotel.
• Well-developed communication and customer relations skills.
• Exceptional customer service skills and proven problem-solving skills.
• Strong Leadership qualities including professionalism and excellent presentation.
• Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
• Mature, meticulous, resourceful, organized and able to work independently.
• Chinese speaking will be an advantage, as our corporate office based in China, as well as email communication in Chinese with China clients.
• Able to work on rotating shifts and on weekend/PH

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore
• 5 days’ work week
• Mobile and Duty meal allowance
• Attractive incentives and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures
• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
• Monitor room inventory closely and ensure effective utilisation of rooms
• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
• Identify and resolve deviations and irregularities in operations
• Plan manpower allocation and ensure smooth operations
• Provide coaching and guidance to improve staff work performance
• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry
• Passionate in delivering exceptional level of guest service
• Strong communication and problem-solving skills
• Works well under pressure in a fast-paced environment
• People-centric, outgoing, independent, and resilient
• Able to work shifts, including on weekends and public holidays

Job Title: Hotel Duty Manager

Job Summary:
The Hotel Duty Manager oversees daily operations, ensuring smooth functioning of all departments, managing guest services, and handling any issues or emergencies that arise during their shift. They ensure that high standards of hospitality are maintained and work closely with other hotel teams to deliver a positive guest experience.

Key Responsibilities:

1. Oversee the daily operations of the hotel during assigned shifts.
2. Ensure the highest levels of guest service and satisfaction.
3. Address and resolve guest complaints or issues in a timely and professional manner.
4. Supervise front desk operations, including check-in/check-out and guest requests.
5. Monitor hotel security and ensure all safety procedures are followed.
6. Coordinate with housekeeping, maintenance, and other departments for seamless operations.
7. Manage staff during shifts, providing guidance and support as needed.
8. Handle any emergency situations or incidents that arise, following hotel protocols.
9. Ensure that hotel facilities and services are maintained to the highest standard.
10. Assist with administrative tasks, including reports and shift handovers.

Qualifications:

• Previous experience in hotel management or supervisory roles.
• Strong leadership, communication, and problem-solving skills.
• Ability to handle high-pressure situations and manage guest expectations.
• Flexibility to work shifts, including weekends and holidays.
• Knowledge of hotel management software and systems is a plus.

This JD is clear, professional, and highlights the key responsibilities and requirements for a Hotel Duty Manager.

Main Duties and Responsibilities

We are seeking an experienced dynamic individual to join us as our Hotel Manager for the Resort. Joining as part of Mandai Rainforest Resorts by Banyan Tree’s pre-opening team, the incumbent will be a strategic leader with passion for excellence in guest service with strong understanding of luxury hospitality standards.

The ideal candidate should have a strong background in the hospitality industry, particularly in establishments of the same standing, and an uncompromising commitment to maintaining standards and exceeding guests’ expectations.

Key Responsibilities

Operational Leadership:

• Oversee our Resort’s operations, including front office, housekeeping, food and beverage, and guest services.
• Provide guidance and assistance to all departments, helping them to meet their objectives and the Resort’s standards.
• Ensure that all departments work closely to deliver a seamless luxury experience.

Guest Experience & Retention:

• Lead and manage the delivery of exceptional guest service.
• Resolve guest complaints and issues promptly and effectively, maintaining high levels of guest satisfaction and loyalty.
• Foster strong and good relationships with VIP guests, corporate clients, and travel partners.
• Implement programs to enhance guest loyalty and encourage repeat business.

Staff Management:

• Recruit, train, and manage hotel staff, including department heads and front-line employees.
• Foster a positive work environment that promotes teamwork, professional development, and high performance.

Financial Management:

• Develop and manage the Resort’s budget, including forecasting, expense control, and revenue management.
• Monitor financial performance, implement cost-saving measures, and drive profitability.

Quality Assurance:

• Maintain and enforce the hotel's quality standards and procedures.
• Conduct regular inspections and audits to ensure compliance with Resort’s standards and industry regulations.

Marketing and Sales:

• Collaborate with the Sales & Marketing team to develop and execute strategies to attract and retain guests.
• Monitor market trends, competitor activities, and guest feedback to identify opportunities for growth.

Strategic Planning:

• Develop and implement strategic plans to enhance the hotel's reputation, increase market share, and achieve business goals.
• Provide insights and recommendations to senior management for continuous improvement.

Health and Safety:

• Ensure compliance with health, safety, and sanitation regulations.
• Implement and oversee emergency response procedures and staff training programs.

Job Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration or related field.
• Minimum of 10 years’ experience in hotel management, Pre-Opening experience will be advantageous.
• Strong leadership and team management skills with a proven track record of managing a hotel or resort.
• Must be able to handle difficult situations with tact and high diplomacy
• Strong proficiency in budgeting and forecasting.
• Excellent knowledge of luxury hospitality trends, standards and practices.

Job Info:

• Working Days: 5 days/week
• OA shift: 7.30am to 5pm / 7am to 4.30pm
• OB shift: 1 to 10.30pm / 1.30pm to 11pm
• OC shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am
• Location: Sentosa/Central

Job Description:

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

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*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

Our client are seeking a highly motivated and experienced Senior/Sales Manager to join our team in the dynamic Hotel - MICE industry. If you have a passion for driving revenue, building client relationships, and leading a team to success, this role is for you!

Responsibilities:

• Develop and implement proactive strategies to optimize room bookings, F&B venues, and conference space utilization to meet revenue targets.
• Contribute to the overall sales strategy, ensuring alignment across departments and maintaining high-quality standards.
• Conduct competitive market analysis and implement strategies to keep the hotel competitive.
• Mentor and guide the Sales Team, promoting proactive sales techniques and high-quality standards.
• Respond to and convert incoming inquiries into successful revenue-generating opportunities.
• Manage group RFPs, prepare tailored proposals, present to clients, and negotiate to close sales.
• Maintain accurate data entry for group and meeting inquiries using Delphi FDC.
• Build strong relationships with clients, understanding their needs and delivering customized solutions.
• Conduct client briefings, meetings, and property tours to showcase the hotel's offerings.
• Make sales and telemarketing calls to engage prospective clients and secure business.
• Host potential clients during site inspections and entertainment activities, when appropriate.
• Collaborate with hotel operations and other departments to maximize revenue opportunities.
• Prepare and submit weekly sales activity plans and reports to the Director of Sales.
• Represent the hotel at trade fairs, industry events, and workshops in collaboration with the Director of Sales and Business Development.
• Coach and train team members, conducting performance assessments as needed.
• Support the Director of Sales and Commercial Director with other delegated tasks.

Requirement:

• Proven experience in hotel sales, particularly in the MICE sector.
• Strong leadership skills with the ability to mentor and motivate a team.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze market trends and develop effective strategies.
• Proficiency in Delphi FDC or similar CRM tools.
• A proactive, results-driven approach with a passion for exceeding targets.
• Willingness to represent the hotel at events and engage in business development activities.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Position: Dishwasher

Working area: 5 star hotels

Areas: Orchard, City hall

Job Type: Part time or Regular Part time

Salary: $11 per hours, daily pay

Time: Different time slots all available to choose

Benefit: Staff meal included, Uniform provided, No need to face customer, Aircon Environment, Flexible working hours, easy task, mid night taxi home

Main Requirement:

To clean dishes using dishwashing machine, arrange dishes using trolley, safety shoes required.

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

The primary role of a Barista is to ensure amazing coffee experiences for customers. They take charge of brewing the perfect cup of coffee, showcasing their expertise in various brewing methods and latte art. They also coach and guide other baristas, sharing their knowledge and helping them enhance their skills. From customer service to managing inventory and maintaining the equipment, a Barista is a coffee connoisseur who brings joy and satisfaction to coffee lovers like you.

Key Responsibilities

• Prepare and serve a range of coffee beverages, including espresso, cappuccinos, lattes, Americanos, and specialty drinks, in accordance with company’s recipes and standards for taste and presentation.
• Ensure that the coffee equipment is calibrated and maintained to produce consistent and high-quality products.
• Interact with customers to understand their preferences and provide recommendations when needed.
• Operate and maintain coffee equipment, such as coffee machines, grinders, and brewing devices, to ensure consistent quality and safety.
• Greet customers, take orders accurately, and process payments efficiently while maintaining a friendly and professional outlook
• Manage inventory and restock coffee beans, milk, syrups, and other beverage ingredients to ensure a continuous supply of materials for drink preparation.
• Maintain a clean and organized work area, including regular cleaning of equipment and work station to meet SFA Hygiene Standards.
• Stay up-to-date with the restaurant’s menu offerings, seasonal specials, and promotions to assist customers in making informed choices.
• Provide outstanding customer service by engaging in friendly interactions, addressing customer inquiries, and handling any issues or concerns professionally.
• Suggest additional items like pastries, snacks, or merchandise that complement customers' beverage choices, contributing to increased sales.
• Multi-task efficiently to handle customer orders, maintain cleanliness, and manage brewing times to minimize customer wait times.
• Assist in other areas of operations when required, such as cashiering, service, or cleaning.
• Work closely with other team members to ensure seamless service and overall hotel operations.
• Any other duties as assigned by the Head of Barista

Requirements

• 1-2 years of Barista experience
• Required knowledge of coffee extraction and calibration (grinder and espresso machine)
• Basic latte art skill
• Positive work attitude
• A fun team player and comfortable to work in a fast-paced environment
• Passionate about coffee

Job Summary:

We are seeking a dedicated and detail-oriented Steward to join our team. The Steward is responsible for maintaining cleanliness, hygiene, and organization in the kitchen and dining areas. The role involves supporting the kitchen staff by ensuring the availability of clean tools and equipment while adhering to health and safety standards.

Key Responsibilities:

1. Cleaning and Maintenance:Wash dishes, utensils, and cookware promptly and efficiently.
   Clean and sanitize kitchen equipment, surfaces, and dining areas.
   Dispose of garbage and recycling in a timely manner, adhering to waste management protocols.
   
2. Stocking and Inventory:Restock kitchen supplies such as cutlery, glassware, and cleaning materials.
   Monitor and report any shortages or damages to the supervisor.
   
3. Assisting the Kitchen Team:Support chefs and kitchen staff by providing clean tools and equipment when needed.
   Assist in basic food preparation tasks as directed by the chef or supervisor.
   
4. Health and Safety Compliance:Ensure compliance with all food safety and sanitation guidelines.
   Follow workplace health and safety policies to maintain a hazard-free environment.
   
5. General Support:Set up dining and kitchen areas as needed for events or service periods.
   Perform additional duties as assigned by the supervisor or management.
   

Requirements:

• Proven experience in a similar role is an advantage but not mandatory.
• Knowledge of kitchen sanitation and safety standards.
• Ability to work in a fast-paced environment and multitask effectively.
• Physical stamina to stand for extended periods and lift moderate weights.
• Strong organizational and teamwork skills.
• Flexibility to work in shifts, including weekends and holidays.
• Min. Diploma in any field

Work Environment:

• The role may involve working in hot, noisy, and high-pressure conditions.
• Adherence to uniform and grooming standards is required.

In-house recruitment, interested pls submit resume accordingly and only shortlisted candidate will be notified.

JOB SCOPE

Bellhop will be responsible to greet the guests upon their arrival at the Hotel, offering assistance to carry the luggage's and directing them to the reception counter for check-in.

JOB DESCRIPTION

• Open vehicle doors for incoming and outgoing guests/patrons.
• Count number of pieces of luggage received and confirm with the guests to ensure that no luggage is missing.
• See that the Front driveway is clear at all times.
• Accompany the guests to the assigned rooms and explain all facilities in the room.
• Inform and sell all other hotel facilities to guests.
• Upon check-out, carry the luggages down to the Lobby and direct the guests to the Front Office Cashiers.
• Deliver messages, parcels, faxes etc to the guest rooms.
• Help to keep the Lobby area clean at all times.
• Run errands, and carry luggages for room change.
• Lead and show guests to the location where they requested to go to.
• Keep all luggages for safe keeping in an orderly manner and enter in the luggage storage control sheet for the luggage room. To report to Superior any damage of the luggage.
• Use security netting to secure large number of luggages for storage upon request.
• Hand any lost articles left in the Lobby to the Superior.
• Be careful not to damage the lift walls or corridor walls when using the trolley.
• Maintain the conditions of the equipment, e.g. polishing
• Perform other duties as and when assigned by the Management.

JOB REQUIREMENTS

• Possess at least a GCE ‘N’ Level/Lower Secondary or equivalent
• At least 1 year of experience in related field
• Able to communicate in English to handle guests and in work.
• Able to lift heavy and large items, e.g. handle luggages for guests.
• Positive working attitude and customer-centric
• Able to work independently and as well as in a team
• Able to work on three (3) rotating shifts jobs.
• Able to work 6 days work week including Saturdays, Sundays and Public Holidays.
• Able to commence employment within short notice period.

Job Description

1. Ensure that all glassware, crockeries, cutleries are cleaned properly.
2. Responsible for dry mopping the whole Kitchen daily.
3. Wash the Kitchen and fridges twice a week.
4. Clean all Kitchen walls daily.
5. Report to Chef on breakdown of dishwashing machine or whenever there is a low par of chemicals that requires top-up of chemical detergent.
6. Ensure that all plates, cutleries and glassware are rinsed clean before placing them into the dishwashing machine for cleaning.

Job Requirements

1. Possess a good working attitude
2. Team player
3. Work well under pressure
4. Able to work on rotating shift, including weekends and public holidays

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Uses coaching skills throughout the property.

• Demonstrates self confidence, energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands the brand's service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Follows up to ensure complaints have been addressed to the guest's satisfaction.

• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.

• Assists GM as needed with annual Quality audit.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Reporting to the Rooms Division Manager, you shall be responsible for:

• The condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is up-to-date and accurate.
• Observing and directing Dorsett Representatives on the following:

1. Allocating and processing of guest rooms
2. Meeting and escorting VIP guests
3. Providing general information and assistance to guests

• Deputising the Assistant Front Office Manager / Rooms Division Manager in his / her absence.
• Monitoring D/M Log Books for special requests, instructions and information recorded and any action taken or to be taken.
• Conducting room inspections with particular emphasis on cleanliness and standard set up.
• Conducting daily show room inspection and ensure that show rooms are in good condition.
• Performing pre-payment daily and email to Reservations after charging.
• Liaising regularly with Housekeeping Department regarding all special requests, full house situations and general problem solving.
• Coordinating the Hotel Guest History Program in conjunction with all departments (if applicable).
• Handling all guest complaints effectively in a tactful, diplomatic and professional manner.
• Performing End-of-Day Operations and ensure that all reports are disseminated accurately.
• Purchasing stock/inventory according to purchasing procedures and specifications while handling and storing stock according to stock control procedures and keeping within the Budget/Outlook.
• Managing and maximizing occupancy, revenue and average rate while maintaining high service standards via the upselling programs within the department.
• Ensuring the guest registration, checkout, and mail services are handled efficiently and courteously in accordance with the hotel’s policy and procedures.
• Ensuring that all hotel credit checks are carried out and contact the guest to lower down the invoice if necessary.
• Conducting regular training to ensure all associates have the necessary skills to perform their job efficiently and effectively.
• Ensuring compliance with legislated health and safety requirements within the workplace and be familiar with the emergency procedures on fire prevention, fire drill, guest accidents, associate accidents, and bomb-threat suspicious parcel, procedures on serious crime occurrence, death of a guest, stalled elevators, power failure and any other emergencies.
• Any other ad-hoc duties requested from time to time.

SKILL REQUIREMENTS

• GCE 'O' Level or equivalent (Diploma in Hotel Management or related fields will be advantageous)
• At least 4 years of relevant experience, of which at least 1 year in supervisory role
• Knowledge in OPERA Cloud
• Proficient in Microsoft Office
• Possess cheerful personality, able to handle stressful situation
• Critical problem-solving skills

WHAT WE OFFER

• Annual Wage Supplement (AWS)
• Annual bonus*
• Meal Allowance
• Medical benefits including free outpatient panel clinic consultation
• Flexi-Benefit (Dental / Optical)
• Birthday leave
• Free Uniforms & laundry
• Training opportunities
• Career opportunities and many more

Remuneration shall commensurate with candidate with more experience.

We regret that only shortlisted candidates shall be notified.

Job Highlights

• Dynamic work environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• Identifies and handles sales leads effectively and efficiently, confirming every possible piece of business through focus selling and follow-up.
• Delivers financial results by meeting or exceeding sales goals and objectives.
• Effectively uses and promotes technology to support productivity and profitability.
• Builds effective relationships with customers and business partners to maximize sales and customer satisfaction.
• Participates in domestic and international sales activities, representing the hotel to potential customers.
• Fulfils Customer Relationship Management responsibilities and sales goals through planned customer interviews.
• Monitors and reports on the market and competition within own market segment.
• Prepares and updates customer management reports and ensures all necessary follow-up work is carried out on time.
• Actively distributes product information and creates awareness in the markets and business segments of responsibility.
• Carries out “cross-selling” and uses unique selling propositions (USPs) during sales calls to increase sales and revenue.
• Participates in planning and realization of sales campaigns, promotions, and events in coordination with the Assistant Director of Sales.
• Manages accounts and maintains up-to-date customer information manually and electronically.
• Provides ongoing advice and support to staff under his/her supervision.
• Performs most tasks in a team environment with minimal direct supervision, acting as a team leader.
• Takes charge of all Event Leads and planning leading up to the event.
• Yields and manages Event Spaces to ensure the right business is captured
• Other ad-hoc assignments and projects as needed.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field.
• Extensive experience in Sales and Marketing, with a proven track record of delivering results.
• Knowledge in Corporate, CI & M and Catering sales, F&B knowledge, Event organization, and audio-visual equipment.
• Proficient in technology and software tools for Sales and Marketing, and ability to leverage technology to support productivity and profitability.
• Excellent leadership skills and ability to manage a sales team effectively.
• Strong communication and interpersonal skills to build effective relationships with customers and business partners.
• Outstanding computational abilities and a strong sense of business acumen to make data-driven decisions.
• Familiarity with the local market and its competitors.
• Strong organizational and time management skills to handle multiple tasks and priorities in a fast-paced environment.
• Ability to work independently with minimal direct supervision, as well as in a team environment.
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.
• Fluency in English and Mandarin is highly desirable, as Singapore is a multicultural and multilingual environment.

Job summar

Responsible for achieving business goals and objectives through sourcing new accounts and servicing existing accounts

• Handle enquiries and attend to needs of the corporate accounts
• Solicit RFP account locally or globally and leverage on GSO’s assistance
• Liaise with Regional Sales Offices to identify any opportunities to secure Corporate LNR account or residential group
• Source for new accounts and service existing accounts
• Investigate / follow-up on all major sales leads maintaining an effective trace system to convert potential business and lapsed business
• Study, evaluate and propose improvement for sales opportunities
• Responsible for driving and achieving business objectives and goals
• Conduct site inspection
• Manage daily and after-sales follow up

Job Description:

• Review sales and other revenue-generating business plans, identify gaps, and implement proactive measures to optimize hotel room bookings, F&B venues, and conference space capacity to meet targets.
• Contribute to the hotel’s overall selling strategy and ensure alignment across departments to maintain high-quality standards and proactive selling.
• Conduct competitive analysis of the local market and implement strategies to ensure the hotel remains competitive.
• Develop and mentor the Sales Team, ensuring they embrace high-quality standards and proactive sales techniques.
• Respond to and convert incoming inquiries to achieve revenue targets.
• Handle group RFPs, create proposals, present to prospective clients, and negotiate and close hotel sales.
• Maintain accurate data entry of group and meeting inquiries using Delphi FDC.
• Build strong, lasting relationships with customers to fully understand their needs and deliver tailored solutions.
• Conduct briefings, meetings, and property tours to drive results and business opportunities.
• Make sales and telemarketing calls to engage prospective clients and solicit business.
• Host potential clients during site inspections and entertainment activities, where appropriate.
• Collaborate effectively with colleagues in hotel operations and other departments to maximize opportunities.
• Develop and submit weekly sales activity plans, including business leads and reports, in line with the Director of Sales’ requirements.
• Represent the hotel at industry events, trade fairs, and workshops, in coordination with the Director of Sales and the Business Development Department.
• Support the Director of Sales in coaching and training team members, as well as conducting performance-related assessments.
• Assist the Director of Sales and Commercial Director with other delegated duties.

Requirements:

• Strong sales background in MICE, preferably in a luxury setting. A self-motivated and results-driven salesperson.
• At least 3 to 5 years of experience in a similar role.
• Tertiary qualifications, or other collegiate-level degrees, are preferred.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Alvin Lee Meng Kim (Registration Number: R1435877)
AlwaysHired Pte Ltd
EA Licence No: 24C2293

We are seeking motivated and experienced Duty Manager to join our team!

In this dynamic role, you will be the face of our hotel during your shift, ensuring smooth operations and exceptional guest service.

Responsibilities:

• Overseeing all aspects of Front Office operations, including check-in/check-out, room assignments, and guest billing.
• Leading and motivating the Front Office team, providing coaching and ensuring adherence to high standards.
• Resolving guest concerns and complaints promptly and professionally, going the extra mile to ensure guest satisfaction.
• Managing hotel security and emergency situations, maintaining a safe and secure environment.
• Preparing reports, monitoring financials, and optimizing room revenue.
• Collaborating with other departments to ensure seamless guest experiences.

Qualifications:

• Minimum 2-3 years of experience in a hotel front office environment, preferably in a similar role.
• Strong leadership skills with the ability to motivate and delegate tasks effectively.
• Excellent problem-solving and decision-making abilities, with a focus on guest satisfaction.
• Impeccable communication and interpersonal skills, with the ability to build rapport with guests and staff.
• Proficiency in hospitality management software (Opera Cloud) is a plus.
• A flexible and positive attitude, with the ability to thrive in a fast-paced environment.

Job Description :

1. Organize and delegate specific tasks and responsibilities to cleaners and team leaders for hotel room cleaning activities. Make sure that all cleaners follow the established cleaning procedures and standards.
2. Experience in operating equipment used for cleaning hotel rooms and providing training to cleaners as needed.
3. Oversee and track the use of cleaning supplies to prevent or reduce waste and misuse.
4. Provide daily updates to the operations manager regarding the job site and serve as the primary point of contact for addressing any complaints or feedback from hotel guests.
5. Inspect hotel rooms after cleaning to ensure they meet the hotel's cleanliness standards.

Job Requirements :

1. A minimum of 3 years of relevant experience in the hotel room cleaning industry.
2. A positive work attitude and strong work ethic are essential, along with physical fitness to handle tasks such as working at heights and lifting up to 20 kg.
3. Willingness to work on weekends and public holidays, with the ability to alternate between morning and afternoon shifts each week, and to work overtime as needed.
4. Proficient in basic office software and willing to handle paperwork tasks.
5. Requires long hours of standing and the ability to work in a fast-paced environment.
6. Able to communicate in English and Mandarin for effective daily communication with team members.

**We regret to inform that only shortlisted candidates with relevant experience will be contacted**

Job Description

• Clean and maintain guest rooms, ensuring a high standard of cleanliness and presentation.
• Change bed linens and towels as required.
• Equip the trolley with equate supplies and keep the trolley neat and tidy at all times.
• Ensure all amenities are in place and in good working order.
• Report any maintenance issues or safety hazards.
• Respond promptly to guest requests and inquiries.
• Adhere to all health and safety guidelines.
• Perform any other related duties as assigned by the management.

Requirements:

• At least 2 years of relevant work experience.
• Physically fit and healthy.
• Positive work attitude, team player, good interpersonal skills and ability to multitask.

Other Information

• Permanent part-time positions available.
• Work location: West Coast Ferry Road (Bus 175 and 176) beside West Coast Park.
• Company transport provided (Clementi MRT Station).
• Meals provided.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 8 Feb 2025.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore
• 5 days’ work week and overtime
• Duty Meal allowance and uniform allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Job Responsibilities:

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.
• Accounting and maintaining an accurate cash float.
• Any other ad-hoc duties assigned.

Job Requirements:

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in a team
• Work on weekends and public holidays
• Work day shifts and night shifts

JOB SCOPE

Guest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests.

JOB RESPONSIBILITIES

1. Attend to guests enquiries, complaints and follow up on the complaints made by guests.

2. Assist in attending to guests check in and check out as and when needed when there is a shortage of manpower for the Front Desk Reception Officer.

3. Escort guests to their allocated guest rooms and show them the amenities in the room.

4. Periodically check lobby elevators, door and front driveway to ensure it is not overcrowded.

5. Assist in the billing of guests invoices.

6. Ensure that Bell hops and Doorman are available to attend to transfer the luagages of the guests from their hotel rooms to the Front Desk Counter to carry out their check out registration.

7. Perform other ad-hoc duty as assigned by HOD.

JOB REQUIREMENTS

1. Possess a Certificate in Hotel Accommodation from SHATEC or any private training institute.

2. At least two (2) years of relevant working experiences in the hospitality industry.

3. Customer oriented and with good working attitude.

4. Able to work independently and as well as a team.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Able to communicate with Chinese-speaking guests
• Willing to do regular night shifts and will be entitled to night shift allowance.
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 15 Feb 2025.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Position Summary

Technician is responsible in maintaining and repairing all M & E including air-conditioning and refrigerated equipment including all sanitary, steam, hot and cold water fittings, pumps, Ensure that all such equipment are working satisfactorily and efficient through the hotel.

Responsibilities

• Service and repair all electrical and mechanical equipment such as meters, starters, switch gears, fittings, wiring, vacuum machines, cables and all electrical operated machines throughout the hotel
• Install new starters including wiring and lying of cables, sockets, conducts, exhaust fans, door bells, television sets, automatic doors, light fittings, etc
• Run new wiring and cables, also all electrical fittings, lighting points, power points, fuse boxes, isolators, etc
• To assist other technicians to perform other jobs as required by the Management
• Observe and report any equipment, switch gears or wiring circuits which are not functioning properly and rectifying the same including MCB, SSB and ACB
• Instruct and guide junior electricians (new staff) on the repair and service procedures of all electrical equipment
• Inspect and replace all fused lamps inside and outside of the hotel, including grounds and garden lights and swimming pools
• To take readings for all electrical systems, air-conditioning systems and Heat Pumps
• Service, repair and maintain all fan coils, air handling units, cold rooms, freezers and all other refrigerated equipment throughout the hotel
• Carry out planned and preventive maintenance programs for servicing as directed by supervisors
• Maintain daily log sheets for recording of temperatures and pressures of all air-conditioning chillers, freezers and cold room and changing of temperature recording charts should be carried out once a week
• To assist other technicians to perform other jobs as required by the Management
• Observe and report any unusual signs, sound pressure or temperature or equipment which is likely to lead to malfunction
• To switch on / off air-con in areas when requested
• To follow schedule to service the air-con
• To carry out shift duties or when called upon to perform odd duties whenever a person of the same category, trade falls sick, is on vacation or absent from duties and or as called upon to do so from time to time as directed by supervisors