JOB RESPONSIBILITIES

• Directs the work assignments of the assigned area to Room Attendants and other non-supervisory personnel.
• Ensures that Housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
• Maintains appropriate standards and discipline for dress, hygiene, uniform, appearance, posture, and conduct of Housekeeping personnel.
• Inspects all rooms of the assigned area on a daily basis to ensure that all furnishings, facilities, and equipment are clean and in good condition.
• To ensure guest requests are met and company policies and standard procedures are implemented and maintained.
• Monitors and controls Housekeeping tasks, such as lost and found, key control, security, and emergency procedures that help maintain the health and security of personnel and guests.
• Ensures that all necessary tools, supplies, and equipment are available and maintained for daily operation.

JOB REQUIREMENTS

• At least diploma in any relevant discipline
• Minimum of 1 years in Housekeeping experience
• Knowledgeable in Housekeeping operation and cleaning methods
• Have good English communication skills both in written and spoken
• Detail-oriented and possess pleasant personality with good communication and interpersonal skills

BENEFITS

• Company transport pick-up / drop-off at Simei MRT
• Uniform provided, duty meals, F&B discount, insurance / medical / dental coverage
• Employee room rate globally, learning & development opportunities, staff recognition awards

Job Description

• Maintain all electrical in good condition
• Preventive maintenance all load center
• Checked all support main power annual
• Take care lighting general area
• Repairing work order and carry out
• Daily report to Chief Engineer
• Attend meeting as assigned by Chief Engineer
• All happening in department informed to Chief Engineer

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore
• 5.5 days’ work week
• Duty Meal allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

RESPONSIBILITIES:

• Carry out daily painting work according to procedures and specifications.
• Plastering work.
• Building Maintenance experience.
• Maintain daily housekeeping at workplace.
• Maintain working tools and equipment in good condition.
• Follow safe work practices in all aspect of work.
• Ad-hoc duties as per assigned.

REQUIREMENTS:

• 1 to 2 years working experiences, preferably with relevant hands-on experience in building related or hospitality industry.
• Resourceful, proactive and team player.
• Good interpersonal and communication skill.
• Service-oriented with good personality.

Job Details (Here’s what you can expect!)

• Work predominantly in 1 of our 25 hotels in Singapore
• Duty Meal allowance and uniform allowance
• Attractive incentives and bonuses
• Staff rates at Accor hotels in Singapore and worldwide
• Uniforms provided

Job Responsibilities:

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs
• Accounting and maintaining an accurate cash float
• Any other ad-hoc duties assigned

Job Requirements:

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in teams
• Able to work on weekends and public holidays
• Work day shifts and night shifts

POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

CRITICAL TASKS

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Assist other employees to ensure proper coverage and prompt guest service.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g., small print).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

General Food and Beverage Services

• Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
• Pick-up trays and clean tables as needed to ensure a clean dining area.
• Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
• Thank every guest upon departure, invite them to return, and wish them a fond farewell.
• Retrieve and deliver food and beverage orders in a timely manner.
• Perform other reasonable duties as requested.

Assists Management

• Communicate with guests, other employees, or departments to ensure guest needs are met.

Closing

• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Beverage/Coffee Cart

• Inspect the cleanliness and presentation all china, glass, and silver prior to use.
• Prepare drink orders for guests according to specified recipes using measuring systems.
• Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
• Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.

Banquet

• Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
• Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts with specified tools, wares and equipment according to company standards.
• Set up, operate, and troubleshoot audio-visual (AV), projection, lighting, and conferencing equipment, devices, and systems, ensuring all equipment is operational prior to use.
• Bus tables by removing and separating tableware, plateware, glassware, and flatware.
• Monitor tableware to ensure it is presentable to guests, including checking for cleanliness, cracks, and chips.
• Break-down, remove, and secure AV equipment and related equipment, devices, and systems promptly following an event.
• Respond to and try to fulfill any special banquet event arrangements requested by guest.
• Replenish buffet items to ensure consistency and freshness in presentation from opening to closing.
• Follow up on special banquet event arrangements requested by guest to ensure compliance.
• Assist and instruct guests/customers regarding proper usage and operation of AV equipment and Internet.
• Inspect the cleanliness and presentation all china, glass, and silver prior to use.

In-Room Dining

• Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time.
• Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
• Notify guests and management of delays in service delivery and record any issues or complaints via GXP system.
• Deliver VIP amenities and F&B orders to guest rooms and suites as per sequence of service and standard.
• Collect, clear and remove trays and trolleys from corridors and guest rooms

Cash/Bank Handling

• Record transaction in MICROS system at time of order.
• Process all payment methods in accordance with Accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

Steps of Service

• Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
• Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Previous F&B experience is a big plus. Fresh graduates are welcome too.
• Great conversational skills and teamwork-oriented.
• Positive outlook and outgoing personality.
• Able to start work within short notice.
• Selected candidates may be posted either to Crossroads Buffet, Lobby Lounge, Room Service or Minibar.

JOB SUMMARY

· Prepare drink orders (beer, wine, cocktail, liquor, mocktail) for guests according to specified recipes using measuring systems.

· Issue, open, and serve wine/champagne bottles.

· Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools.

· Prepare fresh garnishes for drinks.

· Stock ice, glassware, and paper supplies.

· Transport supplies to bar set-up area. Wash soiled glassware.

· Remove soiled wares from bar top and tables and place in designated area.

· Anticipate and communicate replenishment needs. Process all payment methods.

· Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

· Complete closing duties, secure liquors, beers, wines, coolers, cabinets, and storage areas including daily perpetual inventory.

JOB DUTIES AND RESPONSIBILITIES

1. Greet and seat guests as per SOP.

2. Handle all guests’ enquiries and follow up accordingly.

3. Handle and manage all reservations ensuring information is recorded correctly and followed up accordingly.

4. Responsible for guests’ check control.

5. Monitor the needs and special requirements of regular guests.

6. Ensure all mis-en-place are done properly and timely.

7. Speak with others using clear and professional language.

8. To prepare, serving cocktails and be responsible along with Café manager for general other alcoholic beverage revenue meeting the budgeted target.

9. To work closely with Assistant/Restaurant Manager to develop & follow up on plans and actions of all areas on a quarterly basis.

10. To assist in planning for marketing calendar based on beverage centric promotion and execute based on timely manner along with café manager.

11. To be a dynamic personnel and own sense of pride on every beverage program achievement.

12. To suggest periodic staff training for café manager for the team to have better understanding on how to do the upselling on daily service.

13. To be able to analyse monthly sales, profit & loss statements and forecast. To be responsible for control of departments’ Controllables in relation to sales revenue together with Assistant/Restaurant Manager

14. To check every shift Guest Voice – analyse, improve, communicate, and take action.

15. To be fully responsible for outlet’s requisitions and C-7s.

16. Any other duties as may be assigned from time to time – including service and guests engagement and ensure for delivering high quality service based on the guest feedback/survey.

17. To conduct and perform beverage / alcoholic daily perpetual inventory.

18. To be ahead and in line with the trend in inventing and promoting new beverage promotions.

19. To achieve daily goal and target which set by Café manager.

20. Address guests' service needs in a professional, positive, and timely manner.

21. Taking orders by following outlet specific Sequence of Service and applying upselling techniques.

22. Processing orders in the outlets’ POS system, following the standard procedure.

23. Have a good knowledge and understanding of outlet’s food and beverage menus.

24. Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

· To ensure and follow established procedures and compliance as per LSOP guidelines.

25. Check cleanliness of restaurant area and ensure sufficient stock of condiments at all times

26. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

27. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

28. Ensure adherence to quality expectations and standards.

29. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

30. To ensure and follow established procedures and compliance as per LSOP guidelines.

31. Any duties as assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-3 years of relevant experience
• Great conversational skills and teamwork-oriented.
• Positive outlook and outgoing personality.
• Able to start work within short notice.

Head/Director of Operations, a pivotal role in our client’s new setup. Reporting directly to the General Manager (GM), you will oversee and integrate operations across our hotel and hospital services, ensuring exceptional guest and patient experiences.

Key Responsibilities

Strategic Coordination

• Lead and execute operational strategies across hotel and hospital functions, aligning with organizational goals.
• Collaborate closely with the GM and executive leaders to ensure seamless integration between hospitality and healthcare services.
• Serve as the primary liaison between hotel and hospital teams, fostering effective communication and synergy.

Operational Excellence

• Oversee daily operations, including guest/patient services, housekeeping, food & beverage, facilities, and healthcare management.
• Monitor performance metrics to uphold the highest standards in hospitality and healthcare operations.
• Ensure compliance with industry regulations, policies, and standards.

Guest and Patient Experience

• Cultivate a culture of excellence in service delivery, catering to the unique needs of guests and patients.
• Develop initiatives to enhance satisfaction and build loyalty.
• Resolve escalated guest and patient concerns promptly and effectively.

Team Leadership and Development

• Lead, mentor, and inspire departmental heads across hotel and healthcare operations.
• Promote collaboration and accountability within the team.
• Implement training programs to enhance operational skills and elevate service delivery.

Financial Management

• Manage budgets for hotel and hospital operations, focusing on cost optimization and revenue growth.
• Prepare and present financial reports to the GM and senior leadership.
• Identify opportunities to improve efficiency without compromising service quality.

Innovation and Compliance

• Introduce innovative solutions to enhance operational efficiency and satisfaction.
• Stay updated on industry trends and regulatory changes in hospitality and healthcare sectors.

Qualifications and Requirements

Education

• Bachelor’s degree in Hospitality Management, Healthcare Administration, Business Administration, or a related field.
• A Master’s degree is an advantage.

Experience

• 5–10 years of senior leadership experience with significant exposure to both hotel and healthcare operations.
• Proven track record of managing large teams in high-performance environments.

Skills

• Strategic leadership and operational management expertise.
• Strong communication and interpersonal abilities.
• Financial management skills and regulatory compliance knowledge.

Preferred Candidate Profile

• Demographics: Singaporean or Permanent Resident (PR).
• Cultural Fit: In-depth understanding of Singapore’s hospitality and healthcare sectors.

The Chief Steward is responsible for managing the Stewarding Department and maintaining a high level of hygiene in all food processing facilities. The incumbent should possess the ability to perform shift work and work well under pressure in providing a courteous, professional, efficient and flexible service that is consistent with Kempinski hotel standards.

MAIN RESPONSIBILITIES

• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organised at all times.
• Execute and ensure that the team is able to execute the highest level of service and set-up standards at all times.
• Produce reports and analysis of the outlet and present report in the monthly performance meeting.
• Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Conduct monthly inventory of operating supplies and equipment together with the stewarding department
• Prepare and review all departmental operations manual updates annually in together with the Head of Department.
• Support activities and cooperation with the suppliers.
• Organise all required outlet specific trainings as described by the department.
• Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
• Respond to any changes in the department as dictated by the hotel management.
• Ensure that all garbage regulations i.e separation of items as well as the assigned garbage runs.
• Have the knowledge of all cleaning procedures, use of dishwashing machines and the type of chemicals being used.
• Ensuring that breakage is monitored in order to provide constant feedback to the operation and to reduce breakage and losses.
• Strictly adhere to the established budgets and operating expense plans, ensuring that all costs are controlled.
• Assist in the preparation of the Annual operating budget for operating expenses, operating equipment and FF&E requirements in line with the compilation of the annual business plan.
• Supervise contractors in kitchen and back of house areas of the Food & Beverage division.
• Maintain daily checks and log reports of all areas responsible.

JOB REQUIREMENTS

• Minimum 3 years’ experience in a similar capacity
• Responsible and hardworking, able to work in a safe, prudent and organized manner
• Ability to maintain highest standards of professionalism, ethics, grooming and attitude
• Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions
• Good written and verbal communication skills
• Excellent organizational and time management skills

JOB DESCRIPTION

• Ensure food quality, presentation, and safety standards are being adhered to.
• Responsible for the preparation of all dishes that are prepared in their section.
• Responsible for proper storage, labeling, and use of all food supplies to prevent unnecessary spoilage and to maintain cost control.
• Directs chefs in their section in preparing, cooking, and presenting culinary dishes, enforces strict health and hygiene standards in the kitchen, and troubleshoots any problems that may arise.
• Assists the Chef with inventory control, scheduling, and ordering of kitchen supplies.
• Works closely with Chef de partie and above to ensure the kitchen is running smoothly and efficiently.

JOB REQUIREMENTS

• At least 2 years as a Demi Chef or similar role experience in a hotel environment.
• Be knowledgeable about his or her specialty, as well as culinary functions in general.
• Solid understanding of HACCP
• Proven track record of cost control including food, equipment, labor, and waste to meet the food quality goals and the hotel’s financial goals.
• Demonstrate a real passion for menu planning and leadership

BENEFITS

• Company Transport / Uniform / Duty Meals / Medical & Dental Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards

JOB RESPONSIBILITIES

• Performs basic tasks of food preparation, cooks, and serves any food delegated as your responsibility ensuring that the highest possible quality is maintained and that agreed standards for food preparation and presentation are met at all times.
• Prepares appetizers plus meat and vegetables for entrees, as well as helps with the proper presentation of the food.
• Maintains work area to a clean, hygienic, and tidy state at all times.
• Observes and tastes food are being cooked, sample all food prepared.
• Controls temperature of cooking appliance, fries, and cooks simple hot food items.
• Assists Chef de Partie and Demi Chef de Partie to prepare A La Carte orders
• Learns and acts how to refill buffet table and keep it attractive during operation hours.
• Assists senior chef in opening and closing the food outlets, including the food storing.

JOB REQUIREMENT

• Knowledgeable in cooking and presentation of food. Food sanitization knowledge is a must.
• Ability to communicate basic English.
• Works well under pressure and tight time and space constraints.
• A quick learner and a good team player with good interpersonal skills.

BENEFITS

• Company Transport / Uniform / Duty Meals / Medical & Dental Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards

JOB DESCRIPTION

• Serves food and beverage to guest according to prescribed service standards and procedures with emphasis on speed and accuracy
• Serves all accompaniments and condiments together with the food
• Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
• Checks all trays and trolleys in the station, table complements, flatware, glassware, linens, are clean and well set up
• Familiarizes with all food and beverage items in the menu, items on promotions and daily special menu, its ingredients, method of preparation, portion size and presentation to be able to deliver ideal service maximizing guest satisfaction
• Practices suggestive selling to boost food & beverage sales, at the same time increase guest satisfaction
• Assists the Restaurant Supervisor in the monthly and daily operating equipment inventory
• Attends pre-meal briefing and de-briefing daily and the monthly F&B Staff Meeting as well as other training sessions organized by hotel for staff members
• Accomplishes and forwards orders to the kitchen, efficiently and correctly key in order from POS
• Confirms satisfaction with the guest, and informs supervisor or manager immediately in case of guest complaints
• Handles guest’s bill and invoice in a good service manner
• Checks accuracy of all charged items in the bill before presenting to guests
• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to Supervisor

JOB REQUIREMENT

• Minimum vocational diploma in any discipline
• Fresh graduates are welcome
• Knowledgeable in various kinds of food and beverage would be an added advantage
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills

SCOPE

The Chef de Cuisine will oversee the daily kitchen operations of the assigned restaurant. The incumbent should ideally possess knowledge and expertise in French Brasserie cuisine and is responsible for menu planning, recipe development and costing. He/She will be part of the new restaurant opening team and will lead and motivate the culinary team while maintaining the highest standards of food safety and hygiene and will interact with guests and customers in order to create memorable dining experiences.

OVERALL OBJECTIVES

• Ensure customer satisfaction, profitability and overall success of the assigned outlet.
• Develop, curate and maintain menus, recipes and costing.
• Participate and supervise the culinary team in the preparation and presentation of all food items in accordance with the hotel’s food and beverage standards and standardized menu guidelines.
• Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends and make recommendations for appropriate adjustments to kitchen operations accordingly
• Effectively manage labour and operating expenses while ensuring productivity and efficiency.
• Recruit, develop, train and engage team members while creating and maintaining a conducive working environment and ensure that innovation and new ideas are fostered and implemented.
• Ensure that All HACCP guidelines are achieved and maintained.
• Other ad-hoc duties as assigned

REQUIREMENTS

• Minimum 8 years culinary experience, with 3 years in a kitchen management role in a reputable restaurant and/or an international 5-star hotel
• Experienced in various dining concepts in luxury hotels including all day dining, signature restaurants and celebrity chef restaurants.
• Fluent in spoken and written English with good interpersonal and communication skills
• Possesses great leadership and motivational skills
• Strong organizational and time-management abilities with good problem solving and decision-making skills.
• Ability to interact effectively with guests, ensuring a memorable dining experience

Main Duties and Responsibilities:

• Washes dirty wares through the use of dishwashing machine according to prescribed procedures.
• Removes cleaned wares from dishwashing machine and sorts them by kinds, size, designs and outlets; scrap of food residue from ware or soak stained ware with solution when necessary.
• Washes and cleans all used pots, pans and other kinds of kitchen utensils.
• Polishes silverwares, including silverwares for all functions and outlets.
• Prepares and delivers clean wares: removes stains and deposits and separates damaged items.
• Collects empty bottles from kitchen and outlets, sorts them in bottle room and places them in proper containers: stocks containers properly.
• Maintains the sanitation and hygiene on both wet and dry garbage storages.
• Maintains the cleanliness of service equipment cooling ranges griddle, ovens, hoods, pots and pan floor, walls, reach in and walk in chillers and other kinds of kitchen utensils.
• Delivers empty trash bins to kitchen areas and outlets; collects filled trash bins and empties same in Garbage room.
• Prepares equipment for outside catering and other related functions.
• Ensures that temperature of dishwashing machines are properly monitored and record is well kept in the Temperature Control Sheet.
• Ensures that the cleaning detergents & chemicals are being utilized in manner that dilution to water is appropriately being followed in accordance to its MSDS (Material Safety Data Sheet) to ensure that nothing will go to wastage.
• Operates Dishwashing/Glass washing Machines, Decarbonizes, Scrubbing Machine, Wet Vacuum, and other machines being utilized in Stewarding for Hygiene and cleaning purpose.
• Cleans and maintains orderliness in assigned areas and work equipment such as: Kitchen, Food preparation areas, Garbage and bottle rooms, Dishwashing machines, Sorting tables, Table sinks, Trash cans, Other equipment
• Ensures guest satisfaction & promotes hotels image in business by rendering and producing excellent quality of cleaning and sanitation of all equipment & table wares being utilized in Restaurants, Bars, and other guest areas related to Food & Beverage.
• Maintains grooming standard as per Dusit grooming policy.
• Reports to work on time to superiors to ensure all important information from previous shift have been passed on.
• Participates and attends all training, meeting organized by hotel management to always improve skills and knowledge necessary to perform the tasks.
• Performs other duties as assigned by Supervisor.

JOB SUMMARY

Assist the Sous Chef in maintaining a smooth functioning Crossroads / Crossroads Buffet Kitchen in conformance with corporate standard operation procedures. He must effectively control food cost, labour cost, other controllables, maintenance and energy costs throughout the kitchen. The service of high quality food and achievement of budgeted or higher profits are a top priority, accident prevention and energy conservation are considered top priorities and cannot be over emphasised.

DUTIES AND RESPONSIBILITIES

Essential Functions:

1. Train and develop all hourly employees to their fullest potential for future manpower needs.
2. Assist in maintaining budgeted food cost and labour cost.
3. Monitor and help control energy consumption and develop an active energy conservation program.
4. Develop a workable accident prevention program to make all associates aware of safety.
5. Good communication with Executive Chef, Executive Sous Chef and Sous Chef, Pastry Chef and Chinese Chef.
6. Promote inter-departmental co-operation and team work with all departments.
7. Supervise all food production.
8. Participate in develop A-La-Carte Menu, Buffet menu and 15 minutes training program.
9. Ensure 39 points check list is being followed.
10. Understand job descriptions list is being followed.
11. The Junior Sous Chef in Sous Chef’s absence, will perform the duties as Sous Chef.
12. Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.

Job Duties:

1. Help in Kitchen where needed in peak business periods.
2. Ensure that all Buffet tables at the beginning and end of each shift are adequately set up or broken down for all meal periods.
3. Constantly spot check food and quality service during all meal periods, to ensure that foods served meet out portion control and quality standard.
4. Insure sanitation of all areas.
5. Maintain all records as steak charts, roast meat charts and production charts, etc.
6. Prepare payroll and progress reports.
7. Help in kitchen and equipment maintenance.
8. Conduct 15 minutes training.
9. Take part in taste panels on a daily basis.
10. Attend monthly kitchen meeting.
11. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Strong in leadership
• Must be able to oversee a kitchen
• Responsible in daily operation
• Good interpersonal and communication skills
• A good team player
• minimum 5 years experience in similar capacity
• Selected candidate will be posted either to Crossroads Kitchen or Crossroads Buffet Kitchen

We regret that only shortlisted applicants will be notified.

JOB SUMMARY

Maintaining a smooth functioning Crossroads Kitchen in conformance with corporate standard operation procedures. He must effectively control food cost, labour cost, other controllables, maintenance and energy costs throughout the kitchen. The service of high quality food and achievement of budgeted or higher profits are a top priority, accident prevention and energy conservation are considered top priorities and cannot be over emphasised.

DUTIES AND RESPONSIBILITIES

Essential Functions:

1. Train and develop all hourly employees to their fullest potential for future manpower needs.
2. Assist in maintaining budgeted food cost and labour cost.
3. Monitor and help control energy consumption and develop an active energy conservation program.
4. Develop a workable accident prevention program to make all associates aware of safety.
5. Good communication with Executive Chef, Executive Sous Chef and Sous Chef, Pastry Chef and Chinese Chef.
6. Promote inter-departmental co-operation and team work with all departments.
7. Supervise all food production in Crossroads Cafe and Room Service.
8. Participate in develop Menu and 15 minutes training program.
9. Ensure 39 points check list is being followed.
10. Understand job descriptions list is being followed.
11. The Junior Sous Chef in Sous Chef’s absence, will perform the duties as Sous Chef.
12. Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.

Job Duties:

1. Help in Kitchen where needed in peak business periods.
2. Constantly spot check food and quality service during all meal periods, to ensure that foods served meet out portion control and quality standard.
3. Insure sanitation of all areas.
4. Maintain all records as steak charts, roast meat charts and production charts, etc.
5. Prepare payroll and progress reports.
6. Help in kitchen and equipment maintenance.
7. Conduct 15 minutes training.
8. Take part in taste panels.
9. Attend monthly kitchen meeting.
10. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Strong in leadership
• Must be able to oversee a kitchen
• Responsible in daily operation
• Good interpersonal and communication skills
• A good team player
• minimum 5 years' experience in similar capacity
• Requires to do shift work

We regret that only shortlisted applicants will be notified.

JOB SUMMARY

Assist the Sous Chef in maintaining a smooth functioning Main Kitchen in conformance with corporate standard operation procedures. He must effectively control food cost, labour cost, other controllables, and maintenance and energy costs throughout the kitchen. The service of high quality food and achievement of budgeted or higher profits are a top priority, accident prevention and energy conservation are considered top priorities and cannot be over emphasised.

DUTIES AND RESPONSIBILITIES

1. Supervising all phases of food production. This includes banquet and cold prep in general, store room.
2. Maintain food quality and service in accordance with standardised company recipes and procedures throughout all food producing areas.
3. Check daily use records, production charts during peak and off peak period, adjusts estimating to the daily flow of business if necessary eliminating over production and waste.
4. Maintains and supervises good housekeeping, practices in all food producing areas, strictly enforcing “Clean As you Go” policy, also throughout all walk-in-fridges and reach-ins.
5. Check out all work station at beginning and end of the shift. Constantly spot checks food, to ensure foods meet our portion control and quality standards.
6. Assist to schedules and conducts regular monthly employee meeting with all Kitchen employees. Prior to this, will solicit area managers and lead hourly employees for topics to establish an agenda.
7. Actively seeks to develop a back-up person for his own position.
8. Assist in maintaining budgeted food and labour cost in order to produce desired profit.
9. In order to avoid personnel problems, will make extra effort to listen to all employees complaints and immediately communicate to Sous Chef or Executive Sous Chef, and Executive Chef in order to avoid employee turnover and keep morale at highest level possible.
10. Make sure that all employees throughout entire food production area have proper tools in order, sharpened and clean and all stations available. This must include clean utensils, pots, pans and sheet pans. Make sure that utensils are rinsed daily in iodine water, it will retard any kind of bacteria growth and transmission.
11. Responsible in weekly taste panel to ensure quality food being served.
12. Conduct daily 15 minutes training including the 20 basics.
13. Ensure all banquet function are served on time and of quality, need to work long hours when required.
14. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Strong in leadership.
• Must be able to oversee a kitchen.
• Responsible in daily operation.
• Good interpersonal and communication skills.
• A good team player.
• minimum 5 years experience in similar capacity.

We regret that only shortlisted applicants will be notified.

JOB SUMMARY

Assist in the smooth running of Crossroads Café with key role in building guests’ relations and ensuring guests’ satisfaction.

DUTIES AND RESPONSIBILITIES

1. Greet and seat guests as per SOP.
2. Handle all guests’ enquiries and follow up accordingly.
3. Handle and manage all reservations ensuring information is recorded correctly and followed up accordingly.
4. Responsible for guests’ check control.
5. To be aware of all Marriott Guests Incentive Programmes and ensure that the billing is carried our correctly.
6. Maintain and upkeep the hostess stand.
7. Maintain adequate supplies of clean and tidy menus.
8. Maintain excellent inter-departmental relations and share latest restaurant’s information with all departments concerned.
9. Monitor the needs and special requirements of regular guests.
10. To be fully aware and have knowledge of the restaurant’s menus, prices and other operation details at all times.
11. Maintain guests’ mailing list for the Restaurant and main key outlets database.
12. To actively solicit for new guests in consultation with the Sales & Marketing team.
13. Participate actively in all F&B promotions, maintain updated details and information through constant communication with parties concerned.
14. Follow the Hotel’s established telephone etiquette.
15. Attend daily restaurant briefing sessions.
16. Work closely with the Sales and Marketing Department, all F&B outlets in the Restaurant’s promotion effort through the use of flyers, direct marketing and mailing list.
17. Comply with the Hotel’s grooming and hygiene standards at all times.
18. Assist to ensure a safe working environment and prepare repair orders when necessary.
19. Assist to train and supervise other associates in the restaurant.
20. Use Total Quality Management process as a way of improving standards and service for out guests and all internal customers.
21. Cash/Bank Handling

• Process all payment methods in accordance with Accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
• To ensure and follow established procedures and compliance as per LSOP guidelines.

22. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-3 years of relevant experience
• Great conversational skills and teamwork-oriented.
• Positive outlook and outgoing personality.
• Able to start work within short notice.

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore

• 6 days’ work week (8 hours per day)

• Duty meal allowance

• Uniforms provided

• Attractive incentives & bonus

• Staff rates at Accor hotels in Singapore and worldwide

Job Responsibilities:

• To perform all duties associated with the cleaning of walkways, public areas and guest reception area of the hotel.
• Ensure that the condition of fixtures, fittings and building components are well-maintained.
• Any other relevant duties as assigned.

Job Requirements:

• Able to work on weekends and public holidays.
• Able to work on rotational shifts.
• Able to speak and understand basic English.

JOB DESCRIPTION

• Responsible for the preparation of all dishes that are prepared in their section.
• Monitors to ensure food quality, presentation and safety standards are being adhered to.
• Responsible for proper storage, labeling and use of all food supplies to prevent unnecessary spoilage and to maintain cost control.
• Ensures and maintains the sanitation standards in the assigned areas, a clean and wholesome ambiance in the kitchen, controlling room temperature, ventilation, and tidiness.
• Ensures that mise-en-place is prepared for each shift’s needs.
• Follows control systems this will ensure quality and portion consistency.
• Directs chefs in their section in preparing, cooking, and presenting culinary dishes; enforces strict health and hygiene standards in the kitchen; and trouble-shoots any problems that may arise.
• Supervises and ensures food items are properly stored at the end of the shift.
• Ensures the food cost for the outlet kitchen is at a minimum by adhering to standards.
• Assists the Sous Chef/Chef de Cuisine with Menu planning, inventory control, scheduling, ordering of kitchen supplies.
• Organizes and sets up the assigned section of the satellite kitchen as efficiently as possible to increase speed and maximize productivity.
• Ensures that operating and kitchen equipment is well maintained up to the standard with minimum breakage
• Carries out orders handed down to them by the Sous chef and Chef de Cusine.
• Delegates duties to chefs working in their section of the kitchen.
• Works closely with the Sous Chef to ensure kitchen is running smoothly and efficiently.
• Creates the market list on daily basis, listing all produce to be purchased
• Handles and reports any accident immediately to the Sous Chef, no matter how minor.
• Attends daily briefing, meeting to ensure the smooth operation.
• Under supervision of the Sous Chef/Chef de Cuisine, participates in recruiting, hiring, training, and evaluating all employees, to ensure the productivity and effectiveness of the assigned section.
• Provides additional training for the culinary employees in the areas and skills necessary for performing their function.
• Performs other tasks or projects as assigned by hotel management or superiors.

JOB REQUIREMENT

• At least 2 years of Chef de Partie experience in a 5-star hotel.
• Be very knowledgeable about his or her specialty, as well as culinary functions in general.
• Solid understanding of HACCP.
• Proven track record of cost control including food, equipment, labor and waste to meet the food quality goals and the hotel’s financial goals.
• Demonstrate real passion for menu planning and leadership.

BENEFITS

• Company Transport / Uniform / Duty Meals / Medical & Dental Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards

Job Summary

The technician will assist with maintenance and repairs of electrical, plumbing, heating, ventilation, and air conditioning (HVAC), carpentry, painting, and other building systems.

Duties & Responsibilities

• Assists with the day to day operations of the maintenance department
• Evaluates systems or facilities to determine maintenance or repairs that need to be performed
• Assesses building systems to plan work assignments and project schedules
• Develops maintenance procedures and schedules
• Ensures maintenance and repair work is completed correctly and in a timely manner
• Assists with departmental budget estimates and costs of specific repair projects
• Performs other related duties as assigned

Required Skills & Abilities

• Extensive knowledge of building systems such as plumbing, electrical, and HVAC
• Excellent analytical and problem-solving skills
• Ability to identify issues and determine repairs that are needed
• Ability to plan maintenance schedules for building systems
• At least two years of maintenance experience required

Physical Requirements

• Must be able to traverse property and facility to diagnose building issues and plan repairs or maintenance
• Must be physically able to perform repairs when needed
• Must be able to lift 25 pounds at a time

Duties and Supporting Responsibilities

• Provide close guidance to colleagues within assigned shift, overseeing the efficient operations of the Telephone Department in the following:
• To answer phone calls promptly ensuring telephone etiquette is observed and a positive attitude is displayed. Be knowledgeable of the NEC UA pbx, functions and features.
• To attend to Glowing requests promptly, ensuring responses are articulated.
• To ensure all faults and maintenance issues are raised in Hotsos promptly.
• To ensure daily task checklists assigned are followed through and documented.
• To check on wakeup call time requests from guests (FITS, Crew, Groups) and ensure they are promptly processed.
• To check on incoming text or fax messages from the Fuji Xerox ensuring delivery of messages to guest rooms meet LQE standards.
• To check telephone and line fault reported, ensure thorough test is conducted before calling an external contractor. Ensure PR/Checkscm is raise for all job done by external contractor.
• Be knowledgeable on telecommunication wiring rates and requests made by sales for function or guest room, ensuring they are effectively processed.
• Be knowledgeable of IDD rates and IDD call checks on Jazzware for overseas telephone calls made and ensuring they are posted in HMS.
• Be knowledgeable of hotel’s telephone and trunk inventory and programming via PCPro.
• Conduct checks on information on the HMS Concierge Directory and update accordingly.
• To maintain a high grooming standard as required when on duty.
• Be knowledgeable of Hotel’s Policies and Procedures.
• Have a thorough understanding of the various services provided by the Hotel.
• Be well versed on information concerning Mandarin Oriental Hotel Group in general.

Requirements:

• Preferably with experience working in similar capacity and in hotel industry.
• Good communication skills and enjoys interaction with guests.
• Candidate must be able to work on rotational shift including weekends and public holidays.

JOB DESCRIPTION

• Provide coordination, supervision, and leadership responsibilities for the repairs and maintenance of all Mechanical & Electrical equipment, engineering services, building installations, and facilities.
• Review the irregularity observed during the shift and discuss the corrective actions/preventive actions with the Chief Engineer.
• Conduct shift briefing on maintenance, control processes, and procedures stipulated in the Engineering Plan Manual.
• Review critical daily and weekly events of the Guestrooms and F&B Banquets to ensure that engineering support actions are taken or are being taken as planned.
• Inspect the works carried out by contractors and ensure that they work in accordance with the procedure stipulated in the service contract agreement.
• Conducting routine checking on all Mechanical & Electrical Services in accordance with the Engineering Maintenance Programmes.
• Monitor and ensure that all maintenance programmer activities are carried out as planned.
• Prepare the Engineering Checklists and work request forms for shift staff to conduct routine servicing & maintenance on all Mechanical & Electrical Services in accordance with the preventive maintenance plan.

JOB REQUIREMENTS

• ITE or NTC-2 with minimum 6 Year(s) of working experience.
• Diploma with 4 years of working experience.
• Sound knowledge in Building Services and Project management.

BENEFITS

• Company Transport / Uniform / Duty Meals / Medical & Dental Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards

Job Description

• Verify revenue accuracy and review transactions, reporting any discrepancies to the Account Manager/ General Manager.
• Perform trial balance and credit card reconciliations and follow up on guest ledger accounts.
• Handle inter-company transactions, including processing debit/credit notes, resolving disputes, and managing commissions.
• Perform cashier reconciliations, monitor transactions, and ensure proper record-keeping.
• Manage billing and prepare receivables reports to support a smooth month-end closing process.
• Monitor and follow up on outstanding payments to ensure timely collection.
• Conduct general office administrative tasks, such as managing documentation, filing, record maintenance, and inventory of office supplies.
• Assist with basic HR functions, including maintaining leave records and tracking employee attendance. Maintain and update employees’ personal data files.
• Apply for work permits and manage matters related to the Ministry of Manpower.
• Perform other administrative and ad-hoc duties as required.

Requirement(s)

• Proficient in computer applications, particularly Microsoft Office and Excel.
• A collaborative team player with a positive work attitude.
• Hardworking, eager to learn, and adaptable to new challenges.
• Detail-oriented, organized, and capable of multitasking effectively.
• Holds a Diploma in Accounting, Finance, or a related field.
• Possesses at least 1 year of relevant work experience.

Club Concierge:

• Provide a high level of customer service and assist with members and guest enquiries
• Collect green fees, buggy fees, rental club & shoe fees, corporate fees and late cancellation fees
• Assist with golf reservations for members and guests (phone, email, in-person)
• Responsible for the accountability of all sales and money transactions made during shift
• Maintain an accurate up-to-date Tee Sheet
• Communicate constantly with Golf Service Attendant, Golf Course Officer regarding any changes or updates
• Assist Corporate events with billing, registration, goodie bags, issuing score card
• Receive and process payment from Members' monthly statement and assist with refunds and billing disputes
• Prepare monthly average green fee reports
• In-charge of maintaining inventory and requisition for operation items for the CSA desk
• All stationary / operational items as well as rental club & shoe program

Club Events & Activities

• In-charge of promoting and maintaining accurate records on registration, updating of all current and newly created club activities and events
• Perform any other additional duties as and when assigned by supervisor and management whenever required

Retail Duties

• Demonstrate high level of customer service to members and guests by selling merchandise and providing information in a professional manner
• Perform opening and closing procedures for golf shop
• Assist with monthly stock take and orders for retail items
• Contribute to golf shop promotional programs both in conception and implementation of the program
• Assist and be in-charge of rotating stock, displaying merchandise in an appealing manner and keeping displays well presented and orderly
• Liaise with vendors to order stock replenishment
• Create purchase orders, contact vendors to organise delivery dates
• Lead by example for colleagues and junior staff in terms of professional appearance and customer service standards at all times

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore
• 6 days’ work week (8 hours per day)
• Duty meal allowance
• Uniforms provided
• Attractive incentives & bonus
• Staff rates at Accor hotels in Singapore and worldwide

Job Responsibilities:

• Housekeeping of hotel rooms
• Maintain cleanliness of the hotel;
• Ensure that the condition of fixtures, fittings and building components are well-maintained
• Any other ad-hoc duties assigned

Job Requirements:

• Work on weekends and public holidays
• Work day shifts and night shifts