• $2,300
• 4 days shift (12hours per shift - 7am to 7pm / 7pm to 7am)
• 10 offdays per month
• Full time / Permanent
• Little India, SIngapore

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Location: 81 Beach Rd, Singapore 189692

Working days : 6 days ; 8 hours/day

Salary : $2000 - $3000 (depend on experience)

Responsibilities & Duties :

• Perform general maintenance and repairs on plumbing, electrical.
• Ensure guest rooms are well-maintained, including fixing plumbing, electrical, and furniture issues.
• Conduct regular inspections of hotel facilities to identify potential maintenance problems.
• Respond to emergency repair needs (e.g., burst pipes, electrical outages, power trip, water heater malfunction,promptly.
• Maintain the hotel’s exterior, including landscaping, parking lots, and outdoor lighting.
• Ensure all safety and security systems, including fire alarms, extinguishers, and emergency lights, are functioning.
• Work closely with housekeeping and management to address and resolve maintenance issues.
• Ensure compliance with safety, health, and environmental regulations.
• Maintain an inventory of maintenance supplies and tools.

Requirements:

• Proven experience in hotel or building maintenance .
• Ability to troubleshoot and solve problems quickly.
• Basic knowledge of safety and fire regulations.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

• Plans, prepares and cooks menu items as directed by Western Chef.
• Assists in the development and planning of menus, including future food trends, new styles of service and concepts.
• Ensures that customers are given a prompt and efficient service with timely food preparation and delivery.
• Demonstrates and instructs cooks in food preparation and cooking skills.
• Compiles all food orders for the section, ensuring food quality and cost are in line the restaurant standards.
• Ensures stock, deliveries and wastage are all checked and recorded in line with the restaurant food standards.
• Execute and maintain standard recipes, cooking techniques and presentation to assure consistency.
• Maintains a consistent understanding of food costing, sales mix and menu planning.
• Enforces controls to minimize food and supply waste and pilferage.
• Ensures that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times.
• Responsible for stock taking of ingredients, utensils, supplies and equipment within the section of work.
• Ensures that food storage areas are maintained in accordance with the kitchen’s Hygiene, health and safety policies and procedures.

Support safe work habits and a safe working environment at all times.

We are seeking a passionate Food & Beverage Enthusiast to join our team! As the first point of contact for our valued guests, you'll play a vital role in creating a welcoming and memorable experience.

Responsibilities:

• Responsible for the efficiency of service for the entire operation
• To maintain a high standard of professionalism in service at all times
• To supervise the daily work schedules, e.g. checking on the adequately of supplies, cleanliness, table settings, napkins, glassware, condiment containers, salt and pepper shakers and any other table top items
• To ensure that the chairs and floors are crumb free and also to ensure that the service entrance is clean
• To ensure fast, smooth dining service, he/she must also confirm that the food service stations are adequately stocked with all required equipment of food and beverage supplies
• To conduct monthly inventory checks on outlet operating equipment and account for any discrepancies
• To take pride in all facets of services, quality, cleanliness and personal grooming
• Greet customers, present menus, and explain daily specials to customers
• Answer questions related to menu items
• Take food and beverage orders from customers
• To monitor and take corrective action to reduce waste, misuse and breakage of chinaware and glassware

Qualifications:

• Minimum 1 year of hospitality experience (preferred).

• Excellent communication, interpersonal, and problem-solving skills.

• Strong organizational and time management abilities.

• Proficient in Microsoft Office Suite and a learning agility for hotel software.

• Fluency in English and fluency in a second language is a plus.

• A positive and enthusiastic attitude with a genuine passion for hospitality.

Recruitment:

• Manage manpower needs by sourcing, identifying, and selecting suitable candidates that match the hotel's profiles.
• Conduct market surveys and provide labor market insights and trends to enhance recruitment strategies and forecasting (manpower planning).
• Find external candidates to complement the hotel's workforce in compliance with local labor laws.
• Monitor the number of recruits to ensure it aligns with business needs.
• Prepare monthly statistics related to manpower, turnover, etc.

Compensation:

• Ensure that salaries for new hires and promotional adjustments align with approved salary ranges.
• Conduct annual salary and benefits surveys and keep an updated database on compensation packages offered by competitor hotels.
• Oversee and manage the annual performance appraisal process.
• Administer fringe benefits for different staff categories according to HR policies and procedures.
• Gather and compile relevant statistical reports on manpower and labor costs.
• Assist in compiling data for the Human Resource Budget.
• Maintain an efficient HR system to provide timely and updated information to management and departments.

Employee Relations:

• Offer counseling services to help staff perform their jobs more effectively.
• Provide guidance on recruitment, training, development, staff welfare, compensation, and retention.
• Advise Department Heads and Managers on HR matters following policies, procedures, and local laws.
• Assist in creating and updating HR policies and procedures.
• Review existing HR policies and practices and explore the feasibility of standardization.
• Interpret hotel policies to key personnel and ensure strict compliance.
• Approve part-time and overtime requisitions for departments.
• Establish an effective communication system between the hotel and employees.

Industrial Relations:

• Handle all industrial relations issues, including collective bargaining with unions, resolving employee disputes, and conciliating with unions/ministry.
• Conduct Board of Inquiry for disciplinary issues and recommend actions to maintain staff discipline.
• Foster and maintain a positive relationship with the union, liaise with union officials on industrial relations matters, and resolve grievances in line with legal requirements.
• Develop and implement HR and industrial relations policies, guidelines, and practices for the hotel.
• Review employee-related activities to ensure compliance with local legislation, safety regulations, and legal requirements.
• Network with other hotel HR practitioners to stay aligned on salary administration, compensation, and benefits.

Training:

• Work closely with Department Heads to assess training and development needs, maintaining open communication to improve employee skills, attitudes, and knowledge.
• Monitor training expenses to ensure they stay within budget.
• Prepare monthly and yearly reports on training activities.
• Oversee the maintenance of training records and ensure they are updated regularly.

Welfare:

• Promote a healthy work environment through sports and recreational activities.
• Ensure the maintenance of staff facilities to create a motivating environment.
• Oversee the upkeep of the staff cafeteria and ensure the provision of nutritious meals.
• Ensure all notices are displayed on the staff canteen notice board.
• Assist employees with welfare-related matters.
• Manage medical costs and ensure adequate insurance coverage.
• Perform any other duties as assigned by management.

Performance Management:

• Collaborate with department heads to create effective performance reviews and SMART plans to measure individual performance and identify areas for improvement and challenges.

Career Management, Succession Planning & Outplacement:

• Work with top management to:Identify high-potential associates.
  Develop career programs for key employees to support the company’s growth.
  Create programs and timelines to facilitate smooth transitions for employees entering or exiting their positions.

Requirements:

• With Diploma or Higher in related field.
• At least 3+ years of experience in related working experience.
• Well-versed in MS Office Applications.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Develop and guide the sales team’s strategy and targets, leading them to meet overall goals within budget constraints.
• Monitor sales performance and adjust activities, account management, and sales priorities as needed to achieve objectives.
• Assist the Director of Sales and Marketing (DOSM) in creating the annual sales budget and implementing sales programs and initiatives.
• Support the DOSM in preparing monthly forecasts for the department, ensuring adherence to budget parameters and effective cost management.
• Build and maintain strong relationships with clients before, during, and after conferences, exceeding their expectations to encourage repeat business.
• Participate in the creation of the marketing plan, sales action plan, profit plan, advertising and promotions budget, and marketing audits.
• Track forecasts for all group and FIT segments, identifying periods needing increased sales focus to meet targets.
• Recruit, select, train, and motivate the sales team to reach sales objectives.
• Provide leadership for the daily operations of the sales team while aligning with the department’s and company’s strategic goals.
• Monitor group bookings in relation to room availability, types, and customer spending potential to maximize revenue from rooms and other services.
• Attend trade shows, travel functions, and major business events as required or directed by the Director of Sales & Marketing.
• Foster good working relationships with other departments, ensuring effective communication and teamwork.
• Perform additional duties as assigned by hotel management.

Requirements:

• With 5 years of sales experience in the hotel industry field.
• A diploma or degree holder, in hospitality management or business related discipline.
• Positive, dynamic and results-oriented

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position Title: Hotel Building Technician

Salary: $2000 - $3000 (depend on experience)

Working Days: 6 days (8 hours/day)

Working Location: Beach Rd 189692

Responsibilities & Duties :

• Perform general maintenance and repairs on plumbing, electrical.
• Ensure guest rooms are well-maintained, including fixing plumbing, electrical, and furniture issues.
• Conduct regular inspections of hotel facilities to identify potential maintenance problems.
• Respond to emergency repair needs (e.g., burst pipes, electrical outages, power trip, water heater malfunction,promptly.
• Maintain the hotel’s exterior, including landscaping, parking lots, and outdoor lighting.
• Ensure all safety and security systems, including fire alarms, extinguishers, and emergency lights, are functioning.
• Work closely with housekeeping and management to address and resolve maintenance issues.
• Ensure compliance with safety, health, and environmental regulations.
• Maintain an inventory of maintenance supplies and tools.

Requirements:

• Proven experience in hotel or building maintenance .
• Ability to troubleshoot and solve problems quickly.
• Basic knowledge of safety and fire regulations.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Hotel Maintenance

• Location: Beach Rd
• Working days : 6 days ; 8 hours/day
• Salary : $2000 - $3000 (depend on experience)

Responsibilities & Duties :

• Perform general maintenance and repairs on plumbing, electrical.
• Ensure guest rooms are well-maintained, including fixing plumbing, electrical, and furniture issues.
• Conduct regular inspections of hotel facilities to identify potential maintenance problems.
• Respond to emergency repair needs (e.g., burst pipes, electrical outages, power trip, water heater malfunction,promptly.
• Maintain the hotel’s exterior, including landscaping, parking lots, and outdoor lighting.
• Ensure all safety and security systems, including fire alarms, extinguishers, and emergency lights, are functioning.
• Work closely with housekeeping and management to address and resolve maintenance issues.
• Ensure compliance with safety, health, and environmental regulations.
• Maintain an inventory of maintenance supplies and tools.

Requirements:

• Proven experience in hotel or building maintenance .
• Basic knowledge of safety and fire regulations.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Operations

· To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival.

· To welcome and bid farewell to all VIP guest

· To develop and maintain close business contact with house guests and to provide personalized service whenever possible.

· To attend to guest's requests and complaints

· To ensure effective communication via daily briefing, weekly updates, and monthly brainstorming within the department.

Guest Services

· To provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.

· To deal with irate guests and find ways to resolve issues to the guest's satisfaction.

· To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.

Experience

· Experience in Guest Services, with a strong knowledge of Calgary and surrounding areas

· Exceptional interpersonal skills to enhance the service standards throughout the operation

· Good communication, guest service, and time management skills

· Able to organize, plan ahead and manage workload

Ability to work effectively in an innovative, fast-paced, and multi-tasked environment

Job Info:

• 5 Working Days
• 3 shift patterns (dependent on locations):
  A shift: 7.30am to 5pm / 7am to 4.30pm
  B shift: 1 to 10.30pm / 1.30pm to 11pm
  C shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am
• Location: Central Region

Key Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guest’s request.
• Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow-up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, and emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities, functions, major city attractions, and events; provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chan He Guang | EA Personnel No.: R23117560

Job Info:

• 3 shift patterns (dependent on locations):
  A shift: 7.30am to 5pm / 7am to 4.30pm
  B shift: 1 to 10.30pm / 1.30pm to 11pm
  C shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am
• Working Hours: Rotational shifts
• Location: Sentosa; Monorail pass will be provided

Key Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guest’s request.
• Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow-up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, and emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities, functions, major city attractions, and events; provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chan He Guang | EA Personnel No.: R23117560

Reporting to the Safety & Security Manager, you will be responsible for:

• Ensuring that only associates on duty are allowed to enter the hotel premises.
• Ensuring that no hotel property is to be taken out without proper authorization from the relevant Head of Department.
• Conducting parcel search for associates on an alternate day basis.
• Acting as a witness for Finance Department conducting checks on cashier
• Assisting/witness Duty Managers in conducting DND room checks and unlocking of safes in unoccupied guest rooms.
• Ensuring all visitors (especially contractors and suppliers) wear proper shoes upon entering the hotel premises.
• Ensuring all suppliers and their workers are issued with ‘Vendor’ passes before they are allowed to enter the hotel premises.
• Ensuring vehicles coming into the loading/unloading bay area are properly parked so as not to cause any traffic congestion.
• Preventing anybody loitering around the hotel area, ensuring no undesirable characters enter the hotel premises.
• Performing the duty of a prowler on the guest floors.
• Stopping unauthorized person(s) from entering guest rooms or loiter along the corridors of the guest floors. This includes hotel associates other than those authorized to be on the floor.
• Ensuring all guestroom doors are properly locked and secured.
• Ensuring all fire emergency doors and staircase are not obstructed.
• Preventing any form of soliciting by prostitutes or pimps.
• Ensuring vagabonds and all known undesirable characters are to leave the hotel premises.
• Restricting the movement of fast-food vendors/drivers/bodyguards who enter into the hotel lobby.
• Ensuring smooth traffic flow and no vehicle causing obstruction along the driveway
• Preventing any suspicious characters from loitering at the driveway.
• Recording the particulars of vehicles found parked at the driveway with noticeable damage marks such as broken head-lights, signal lights etc.
• Performing any other ad-hoc duties from time to time.

SKILLS AND KNOWLEDGE REQUIREMENT

• GCE 'O' Level or equivalent
• Possess a valid security license (PLRD)
• Good interpersonal and communication skills
• Observant and eye for details
• Preferably prior relevant experience in hotel covering safety and security
• Willing to work shift, weekend and Public Holiday

WHAT WE OFFER

• Annual Wage Supplement (AWS)
• Birthday leave
• Sponsored training and upskilling opportunities
• Career development opportunities
• Medical benefits including Flexi-Benefit

We regret that only shortlisted candidates shall be notified.

Roles of Receptionist

- To ensure that the amenities in the room are sufficiently supplied for the convenience and comfort

- Offers all possible assistance to guests, performs Service Recovery when necessary

- Familiar with and carries out the policies and procedures established by Hotel YAN and Government's Safety Management Measures

- Answer all incoming calls promptly and pleasantly and ensure that the appropriate connection is made

- Perform all tasks assigned according to established standards and procedures: take messages upon request, handle guests check-in /check-out and calls, maintain equipment and facilities; report any maintenance problems to engineers on duty

- Perform other duties as assigned by the Supervisor or the Management

Requirements

- Singaporean/PR preferred

- Able to work on rotating shifts, including weekends and public holidays

- Ability to write and communicate in fluent English

- Ability to use organisation's current computer system

- Pleasant disposition with good interpersonal skills

- Able to work in a fast-paced environment

Company: T&J cat hotel

We are a high-end cat hotel located at Desker Road and we are looking for responsible hardworking individuals to join us.

Job Scope:

- Take care of cat guests, feeding them, playing with them & grooming them.

- Daily cleaning/sanitizing & upkeeping of premises. (eg. mopping/ steam-mopping/ cleaning & sanitizing of cabins & playing lounge area)

- On-boarding new fur guests and assessing their temperament

- Front-desk duties and general administrative work is required

Working Hours (Part-time): ($10/hr)

- Able to commit to minimum 6 months

- Minimum 20 hours per week (between 9am – 8pm/flexible days)

- Must be able to work on some weekends and public holidays

- Pay will be commensurate with professional cat handling experience and customer service experience

Requirements:

- Professional cat handling experience and front-desk experience preferred. (eg. worked with cats before / volunteered for cat shelter/ you are a cat owner).

- Possess intrinsic love for cats and dedicated to their well-being.

- Be comfortable with handling cats of all sizes and breeds.

- Minimum age: 21 years and above

- Be of reasonable fitness and health.

- Must be punctual and work well in a team.

Only applicants fulfilling requirements will be notified for interview. Calls and messages will not be entertained.

Please email your latest CV to [email protected]

Supplemental Pay:

- Overtime pay / Performance bonus/ Phone allowance

Duty Manager

Monthly Salary: $3,000-$3,500
Working Location: Tanjong Pagar
Working Days: 5 Days (Based on Roster)
Working Hours: 7am-4.30pm / 12-9.30pm / 10.30pm-8am (subjected to change)

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Duty Manager | Hotel Service Manager | 5 Days | Up to $3,5k | Tanjong Pagar

Monthly Salary: $3,000-$3,500
Working Location: Tanjong Pagar
Working Days: 5 Days (Based on Roster)
Working Hours: 7am-4.30pm / 12-9.30pm / 10.30pm-8am (subjected to change)

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

The Assistant Chief Engineer supports the Chief Engineer in maintaining overall maintenance operations of entire Hotel facility, including guest rooms, all mechanical, electrical, H.V.A.C. systems, fire protection system, kitchen equipments, emergency power system, sewage system and related equipment in accordance with guest service, preventive maintenance and energy conservation standards and programs. Ensure the upkeep of guest and service areas to maintain them in proper working order and appearance, this position must be able to work independently as well as with others.

Responsibilities

• Implements and maintains preventive maintenance and energy conservation programs for guest rooms, public areas, back-of-house, mechanical equipment, building systems, etc.
• Ensures compliance with international standards, local regulations, and other environmental considerations including but not limited to workplace safety and security practices.
• Implements hotel maintenance procedures and conducts training in order to achieve property maintenance and guest service objectives.
• Manages departmental operations and capital projects to achieve budgeted goals.
• Supervises all senior technicians, technicians and craft men to ensure high quality preventive, corrective and guest demand maintenance services are provided
• Supervises all Team Leaders, Senior Technicians and Technicians to ensure high quality preventive, corrective and guest demand maintenance services are provided.
• Reports any faults and renders assistance as and when required by department head / hotel management and takes on any responsibilities and tasks as assigned by supervisor and hotel management
• Conducts walk through and visually assesses the safe and efficient maintenance and operation of the physical aspects of the hotel, including guest rooms, public areas, all mechanical, electrical, H.V.A.C. systems and any other related equipment.
• Assists on routine preventive maintenance on equipment under the direction of Chief Engineer. This includes guest rooms, public areas, meeting rooms, ballrooms, outlets and back of house, laundry & kitchen equipment, heating, and air handling units, ice machines, fire extinguishers, fire equipment and plumbing etc. These are performed as required by the manufacturer and in accordance with the warranty specifications.
• Champions work order assignment program for to complete work orders. Prioritizes and completes work orders in a timely manner. Monitors all deficiencies. Communicates to the requesting party upon completion when needed.
• Carries out inspection of guest rooms after Preventive Maintenance. Reviews any problems with the Preventive Maintenance team and recheck room/suite before releasing to Housekeeping/Front Office.
• Assists in developing, implement and manage emergency programs for the operation and maintenance of all equipment and physical structures in compliance with corporate standards, local, state and national codes and regulations to protect the asset, guests and associates, to ensure optimum operations, minimize expenses and maximize customer satisfaction.
• Responsible for the short and long term planning and day-to-day operations of the Engineering Department.
• Reports to Chief Engineer, on a regular basis, regarding the specific and overall condition of the building structures, guest areas, service areas, related systems and equipment offering prudent and cost effective proposals for maintaining the same. Reviews reports, and initiates appropriate actions to carry out maintenance work effectively and efficiently.
• Ensures maintenance of swimming pool, water features and spa are done according to manufacturer specifications; PPHG standards and local Health Department Regulations.
• Promptly responds to guest requests in a friendly manner and follow up to ensure highest quality of service to guest satisfaction at all times.
• Responsible for any other tasks assigned by Chief Engineer or Director of Operations.

Requirements

• Degree in Engineering or Diploma in Hotel & Leisure Facilities Management, or any other combination of education, training, or experience that provides the necessary knowledge, skills, and abilities to perform the job.
• Minimum of five (5) years with advanced knowledge of building management/engineering experience in international five star hotels.
• Hands on experience on troubleshootHVAC operations, repair and maintenance; electrical controls and equipment maintenance, mechanical applications and building management system etc.
• Strong understanding of building life safety system and energy management systems.
• Strong knowledge and hands on experience on troubleshoots commercial kitchen equipments and meat processing equipments.
• Strong Leadership qualities
• Flexible and able to adapt to fast pace environment
• Strong team player
• Innovative and resourceful
• High levels of flexibility, adaptability and ability

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

• Ensures all public areas and guest room are clean and comfortable.
• Reports and hands over lost and found articles to the front office immediately.
• Ensure work areas and pantry in organised condition at the end of every shift. Ensures that all equipment used is clean and kept in good working condition at all times.
• Able to organise own work flow to ensure completion of all assigned duties in a timely and organised manner.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Undertakes and performs any additional duties as assigned.

• Location: Near to Dhoby Ghaut MRT
• Benefits: 1 month AWS, performance bonus, uniforms, medical, dental & meals provided
• Able to perform 8 hrs rotating shift work, 6 days (additional Night Shift allowance provided)

Our Client is a hotel located near to Dhoby Ghaut MRT.

Challenges:

• Safeguard the property of guests and employees from theft, vandalism, arson and other criminal acts, and take appropriate actions against any person/s doing so.
• Make regular rounds of all corridors and areas in the premise.
• Be familiar with all entrances and exits of the premise where unauthorized person/s may gain entry.
• Record all unusual incidents and report to the Security Manager without delay.
• Prevent the harassment of guests from unauthorized person/s.
• Provide proper assistance to the Police and Fire services as and when the need arises.
• Be thoroughly familiar with all safety rules and regulations including Fire Fighting Procedures and equipment, to render assistance in any emergency cases.
• Carry out any other duties or instructions pertaining to the safety and security when directed by the Security Manager and the Management.

What it Takes:

• Minimum G.C.E. ‘N’ Level.
• Minimum 1 years of working experience as security guard in a hotel environment
• Must possess Security licence
• Able to perform 8 hrs rotating shift work (7am-3pm, 3pm-11pm, 11pm to 7am), 6 days week

Chin Long

Reg No: R23116697

EA Licence No: 21C0501

*We regret to inform that only shortlisted candidate will be notified. Thank you.

Hotel Maintenance | Bugis | Up to $3k

Location: Beach Rd

Working days : 6 days ; 8 hours/day

Salary : $2000 - $3000 (depend on experience)

Responsibilities & Duties :

• Perform general maintenance and repairs on plumbing, electrical.
• Ensure guest rooms are well-maintained, including fixing plumbing, electrical, and furniture issues.
• Conduct regular inspections of hotel facilities to identify potential maintenance problems.
• Respond to emergency repair needs (e.g., burst pipes, electrical outages, power trip, water heater malfunction,promptly.
• Maintain the hotel’s exterior, including landscaping, parking lots, and outdoor lighting.
• Ensure all safety and security systems, including fire alarms, extinguishers, and emergency lights, are functioning.
• Work closely with housekeeping and management to address and resolve maintenance issues.
• Ensure compliance with safety, health, and environmental regulations.
• Maintain an inventory of maintenance supplies and tools.

Requirements:

• Proven experience in hotel or building maintenance .
• Ability to troubleshoot and solve problems quickly.
• Basic knowledge of safety and fire regulations.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Assisting Guest Services Manager in managing the hotel call centre (One Connect) daily operations, plays a pivotal role in ensuring smooth operations and exceptional customer service. Supervising and motivating the team, handling escalated customer issues and optimizing One Connect performance to meet or exceed established goals.

Responsibilities:

• Oversee all incoming calls from guests and ensure prompt, courteous and accurate responses to their inquiries, requests and concerns
• Resolve escalated issues efficiently and provide appropriate solutions to ensure guest satisfaction
• Update and conduct daily handover log and briefing to provide and elaborate latest and updated information to the team
• Ensure the team always adhere to company policies, SOPs and acted according to the company code of conducts or employee handbook
• Regularly monitor and respond to guest inquiries received through email, ensuring timely accurate responses. Prioritize urgent matters and delegate tasks within the team to ensure efficient handling of emails
• Conduct regular performance evaluations, providing constructive feedback and recognition for accomplishments
• Develop and deliver comprehensive training programs for One Connect team, focusing on customer service skills, product knowledge, communication techniques, and problem solving abilities. Ensure that the team are equipped with the necessary skills to provide exceptional service to guests
• Provide new hires with on boarding training to familiarize them with One Connect processes, systems and customer service expectations
• Offer ongoing guidance, coaching and support to the team to enhance their performance and identify opportunities for improvement
• Monitor and analyse call centre metrics, such as call volume, average handling time, response time and abandoned rate. Identify trends, implement process improvements and develop strategies to optimize team performance and exceed service level goals
• Fully aware with the Emergency Procedures and One Connect contingency plan in the event of any system down
• Liaise with various hotel areas and departments, including Front Desk, Guest Relations, Concierge & Bell, Reservation, Housekeeping, Food & Beverage, Sales & Catering and others to maintain and to ensure seamless communication and coordination of guests requests and concerns
• To assist with any other duties that may be assigned from time to time by the management

Requirement:

• possess minimum ‘N’ level certification
• Minimum of 2 years of experience in a Call Centre environment, preferably in the hospitality industry
• Previous experience in a leadership or supervisory role within a Call Centre setting
• Able to work rotating shifts including night shift, weekends and/or public holidays
• Experience in handling escalated calls and resolving customer issues effectively
• Familiarity with Call Centre metrics and performance management
• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
• Strong customer service orientation, with the ability to handle challenging situations with empathy and professionalism
• Excellent organizational and multitasking abilities with attention to details
• Able to work under stress and fast paced environment

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Responsibilities

• Handle reservations through telephone, faxes & email
• Perform personalized check-in and check-out for guests
• Ensure accurate billing, including posting of room charges and incidental charges
• Presenting statements and collecting payments from departing guests
• Handle general request from guests, such as extra amenities, wake up call services, overseas calls, etc
• Be familiar of the hotel’s room status and inventories
• To interact with guests whenever possible to create a memorable experience
• Any other ad-hoc duties assigned

Requirements

• At least 1 year experience
• Customer oriented
• Good communication and interpersonal skills
• Able to use basic MS Office
• Able to perform rotating shift, including weekends and public holidays

Benefits

• Will be cover under Group Medical Insurance
• Additional monthly performance Bonus
• Central working location

Housekeeping daily duties include cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks, making beds, and changing linens.

Help to clean hotel lobby area, main entrance area, lobby toilet, public surrounding area, washing of windows, vacuuming and cleaning carpets in each guests floor area.

Job brief:

We are looking for a Room Attendant/ Housekeeper to join our team and provide excellent customer service to our hotel guests.

The job responsibilities include changing towels, making beds, and cleaning bathrooms. You should also be able to resolve guest complaints and queries promptly and in a polite manner. If you’re interested in kickstarting your career in the hotel industry, we’d like to meet you.

Ultimately, you will ensure our guests a pleasant and comfortable experience during their stay with us.

Responsibilities:

• Change bed linen and make beds
• Replacing used towels
• Replenish bath care products (e.g. soap and shampoo)
• Restock beverages and food items in the mini-bar
• Sweeping and mopping floors.
• Vacuum carpets
• Clean public areas, like corridors
• Report any technical issues and maintenance needs
• Address guests’ queries (e.g. on additional services)
• Help guests retrieve lost items
• Ensure all assigned rooms are clean and tidy by the end of the shift
• Follow hotel security guidelines

Requirements:

• Able to understand and communicate in simple English.
• Work experience as a housekeeper or room attendant
• No work experience but willingness to learn is welcomed as well
• Experience with industrial cleaning equipment and products
• Good physical health and stamina
• Flexibility to work in rotating shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Ability to follow instructions

Liberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road.

They are looking to hire a Chef de Partie for their hotel across their banquet, lounge and buffet team, as well as signature Italian restaurant.

Responsibilities:

• Prepare food efficiently, economically, and hygienically according to recipes.
• Support the Sous Chef in daily kitchen operations, maintaining high standards of food quality and presentation.
• Plan and prepare high-quality food and beverage items for all areas and restaurants.
• Follow recipes, standards, and plating guides.
• Ensure cleanliness and hygiene, adhering to HACCP standards.
• Operate kitchen equipment properly and assist with off-site events.
• Perform inventory tasks and prepare menus when needed.
• Collaborate with the Stewarding department for cleanliness and minimal breakages.
• Address guest requests professionally.
• Maintain a positive and professional attitude.
• Ensure team members follow hotel rules and guidelines.
• Monitor food quality, portion control, and cost efficiency.
• Promote teamwork and meet departmental goals.
• Adapt to changes and take on additional duties as assigned.

Requirements:

• High school diploma or similar culinary qualification.
• 3+ years of experience in a 5-star hotel or high-standard restaurant.
• Valid Food Hygiene certificate.
• Proficient in various cooking techniques (steaming, grilling, baking, etc.).
• Knowledgeable about food processing, storing, and receiving standards.
• Strong leadership and problem-solving skills.
• Ability to work under pressure in a hot and sometimes noisy environment.
• HACCP knowledge and experience in international chain hotels preferred

Responsibilities:

• Able to answer calls and handle situations quickly and accurately with quality customer service level
• Ensure guests receive the most cordial attention when they contact our hotline
• Able to understand and handle guests’ requests tactfully and smoothly
• Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
• Work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
• Must be able to handle computer terminals at the call centre and Front Office respectively
• Ensure that there are adequate supplies of forms and stationeries for Front Office
• Assist with any other duties that may be assigned from time to time by the management

Requirements:

• Relevant work experience as telephone operator/call centre agent will be preferred
• Able to perform 3 rotating duties including overnight shift, weekends and public holidays
• Excellent interpersonal and human relations abilities
• Good communication skills
• Basic computer skills, with basic Microsoft Office knowledge

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.