ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invites suitable candidates to join the Corporate Planning & Development Office (CPDO) as a Senior/Assistant Manager, Corporate Planning and Development (3-year contract).

Job Description

• Liaise with NTU counterparts, such as the Office of Health and Safety, to implement and coordinate new initiatives and share and distribute information relating to workplace health and safety matters within NIE to meet NTU expectations.
• Formulate, implement, and evaluate new and existing health and safety policies and services to build a strong safety and health culture within the NIE community and ensure compliance with relevant regulations and NTU expectations.
• Facilitate Enterprise Risk Management programme, which includes reviewing & tracking the key risks identified in the risk register.
• Support assistant directors in the department in various corporate planning initiatives, such as crisis/incident management and Enterprise Risk Management, etc.
• Provide administrative/secretariat support for activities/committees/meetings by the department.

Requirements

• A University degree.
• At least three years of relevant experience in occupational workplace health and safety management, with practical knowledge and experience in implementing safety programs, conducting risk assessments, and ensuring compliance with local regulations.
• Strong experience in ISO documentation, including ISO 45001, would be preferred.
• Registered Workplace Safety and Health Officer (WSHO) would be advantageous.
• Proficient in Microsoft Office Applications and strong in Excel.
• Strong written and verbal communication skills and an eye for detail.
• Highly motivated individual who can multi-task and work independently.
• Ability to work well under pressure with different levels of people.

Closing Date: 8 November 2024

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their home to the NIE campus. This is subject to the availability of seats.

Job Description

• Planning, developing, and directing multiple avenues of marketing strategies to drive sales.

• Leading and training teams of Marketing Associates

• Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints

• Analysing customer feedback and campaign performance

• Identifying potential new markets and creating a plan to enter those markets.

• Partnering with product development and buying teams to estimate product demand.

• Overseeing social media accounts and websites to engage existing customers and establish positive public relations.

• Implementing search engine optimization (SEO) in online media

• Researching trends and new marketing opportunities, and brainstorming ideas

• Coordinating and producing financial documents for advertising campaigns, such as budgets, estimates, and contracts

• Communicating and negotiating with ad agencies, employees, marketing staff, editors, and writers

• Any other Ad-hoc duties from time to time.

Requirements

• Knowledge of marketing-related business practices, including advertising, market research, technology, and budgeting

• Proficient with marketing-related software programs

• Effective communication skills and adaptable communication style for interacting with team members, upper management, and clients.

• Time management and organization skills for planning and executing both large and small marketing projects and initiatives.

• Leadership skills to motivate team members and manage conflicts.

• Analytical and problem-solving skills for coming up with ideas to increase demand for products and services.

Job Description

• Daily, weekly and monthly work planning and monitoring of all workshops operation.
• To lead, manage and motivate a team of production workforce & highly productive workshops operations (both internal & sites depots)
• Interacting and act as a bridge for communicating and communication for both levels up and across all departments and divisions of LexBuild.
• Working together and assist the senior management and other division heads to strategize development and execution planning.
• Monthly, quarterly, half-yearly and annual reporting and projection planning / presentation
• Any ad-hoc duties as assigned

Job Requirement

• Minimum Diploma in automobile-related.
• At least 5 years relevant working experience in a similar capacity..
• Possesses driving license.
• Experience in workshop management is essential.
• Good interpersonal and communication skills, particularly attuned to working well with others.
• Responsible, goal oriented and able to manage both direct and indirect staff.

JOB RESPONSIBILITY

• Reports to the senior management
• Lead a team of engineers and supervisors in planning and execution of day to day operations
• Responsible for overall implementation and completion of projects within scheduled cost, time and quality
• Liaising with main contractor , consultants, relevant authorities and sub-contractors to ensure smooth completion of the projects
• Work with internal relevant department to prepare, review and submit all detailed programmers, schedule, method statement, technical proposal, risk assessment plans
• Conduct regular internal and subcontractor meeting

JOB REQUIREMENT

• Candidate must possess BCA-recognized Degree in Civil Engineering or Construction management
• At least 5 years’ experience and experience in Steelwork will be an advantage
• Possess analytical mindset, independent, self-starter, positive working attitude, takes ownership and a highly responsible individual
• Strong organizational, interpersonal and leadership skills
• Able to work in fast paced environment
• Must able to lead the project team

Interested candidates, please email detailed resume, expected remuneration

and salary to [email protected]

Job Description

• Daily, weekly and monthly work planning and monitoring of all workshops operation.
• To lead, manage and motivate a team of production workforce & highly productive workshops operations (both internal & sites depots)
• Interacting and act as a bridge for communicating and communication for both levels up and across all departments and divisions of LexBuild.
• Working together and assist the senior management and other division heads to strategize development and execution planning.
• Monthly, quarterly, half-yearly and annual reporting and projection planning / presentation
• Any ad-hoc duties as assigned

Job Requirement

• Minimum Diploma in automobile-related.
• At least 5 years relevant working experience in a similar capacity..
• Possesses driving license.
• Experience in workshop management is essential.
• Good interpersonal and communication skills, particularly attuned to working well with others.
• Responsible, goal oriented and able to manage both direct and indirect staff.

JOB DESCRIPTION

· Review design information issued at the tender design stage / planning stage, and possibilities of re-engineering

· Responsible for structural design planning and coordination with project team and client during tender and awarded projects.

· Attend design team meetings and presentation of technical proposal to clients, as required.

· Manage and coordination with external engaged consultants.

· Monitor design changes and deviation from original scope / contracts and feedback the changes to QS department.

· Work closely with client's technical team to resolve any design issues that arises in the construction site.

· Support the project department to resolve/ propose any design/detail and assist site team to solve technical issues.

JOB REQUIREMENT

· Must have an engineering background with a degree in Structural Engineering – BEng, MEng or MSc.

· Min.5 years and above experience in design and detailing of steel structures.

· Proficient in the use of AutoCAD, tekla and design software, with practical knowledge in the Construction industry.

· Excellent interpersonal skills and ability to work in a team environment.

· Solve engineering challenges using extensive detailed design experience and knowledge of the relevant design codes in Steelworks.

Interested candidates, please email detailed resume, expected remuneration and salary to [email protected]

Job Description

• Monthly work planning and monitoring of all workshops operation.
• To lead, manage and motivate a team of production workforce & highly productive workshops operations.(both internal & sites depots)
• Interacting and act as a bridge for communicating and communication for both levels up and across all departments and divisions of LexBuild.
• Working together and assist the senior management and other division heads to strategize development and execution planning.
• Monthly, quarterly, half-yearly and annual reporting and projection planning / presentation.
• Any ad-hoc duties as assigned.

Job Requirements

• Minimum Diploma in automobile-related.
• At least 5 years relevant working experience in a similar capacity.
• Possesses driving license.
• Experience in workshop management is essential.
• Good interpersonal and communication skills, particularly attuned to working well with others.
• Responsible, goal oriented and able to manage both direct and indirect staff.

Responsibilities:

1. Analyzing and providing technical support solutions on the project

2. Working closely with Contracts and QS team in analyzing and evaluating sub‐contractors planning and reporting submission.

3. Preparing slide presentations prior to design submissions.

4. Preparing manpower and machinery schedule.

5. Project plan scheduling with relevant software to meet the milestone as specified by the client.

6. Preparing the write‐up / method statement on construction sequence and other requirements as stated in the contract

Requirements:

1. At least 2 years' working experience on large scale constrctuion project with a main contractor in a technical capacity such as engineering, project management, planning, etc.

2. At lease 3 years's working experience in design coordination of multi‐disciplinary infracstrucure project, involving civil and structural, geotechnical, electrical and mechanical, process, etc.

3. Good command of English.

1. Review entities’ accounts and ensure accounts are closed on time and accurately
2. Review consolidation of accounts
3. Prepare Announcement and Annual Report
4. Prepare forecast
5. In charge of internal audit, external audit and reviewing tax computation
6. Review and submit GST
7. Monitor account department’s daily operations
8. Review payroll computation and related matters
9. Any other ad hoc assignment

• Assist Construction Manager in planning and executing building construction and renovation projects.
• Plan and coordinate construction activities on daily basis.
• Establish budget and schedule for construction project.
• Monitor and control expenses within the established budget.
• Recommend cost reduction initiatives while maintaining the quality and productivity.
• Oversee invoice and payment processing in a timely fashion
• Analyze construction problems and develop immediate resolutions.
• Respond to customer inquiries and concerns promptly.
• Generate construction progress and expense reports for management.
• Attend educational workshops, trainings and conferences for professional growth.
• Identify slippages or delays in constructions and adjust schedules to meet deadlines.
• Identify milestones and problem areas and accordingly recommend preventive actions.
• Work with Construction Manager to develop project plan, quality assurance plan and health and safety plan.

Requirement:

• Holds Bachelor/ Master Degree in Civil Engineering
• Have more than 8 years of site experiences

• Assist Construction Manager in planning and executing building construction and renovation projects.
• Plan and coordinate construction activities on daily basis.
• Establish budget and schedule for construction project.
• Monitor and control expenses within the established budget.
• Recommend cost reduction initiatives while maintaining the quality and productivity.
• Oversee invoice and payment processing in a timely fashion
• Analyze construction problems and develop immediate resolutions.
• Respond to customer inquiries and concerns promptly.
• Generate construction progress and expense reports for management.
• Attend educational workshops, trainings and conferences for professional growth.
• Identify slippages or delays in constructions and adjust schedules to meet deadlines.
• Identify milestones and problem areas and accordingly recommend preventive actions.
• Work with Construction Manager to develop project plan, quality assurance plan and health and safety plan.

Requirement:

• Holds Bachelor/ Master Degree in Civil Engineering
• Have more than 8 years of site experiences

Job Description

1. Assist the Project Head (HOD) in the coordination, supervision, and monitoring of progress for on-going projects.

2. Ensure project quality of highest standards by meeting client's expectations while satisfying relevant authority and regulatory compliances.

3. Plan and manage all details of projects from inception to completion.

4. Manage and supervise the project budget for all assigned projects; Monitor and control project’s costs by taking proactive measures to prevent costs overruns.

5. Ensure projects comply with safety policies, rules, and regulations.

6. Identify potential construction-related issues or contractual disputes and implement appropriate solutions.

7. Attend meetings with clients, consultants, and sub-contractors.

8. Plan, forecast and track sub-contractors work progress, provide weekly schedules, and conduct daily coordination meeting to ensure project timelines are met by sub-contractors.

9. Oversee all incoming and outgoing project documentations.

10. Ad-hoc tasks assigned by Project Head (HOD).

Requirements

· Preferably Diploma / Degree in Civil Engineering

· Experience and knowledge in steelwork, metalwork fabrication and erection will be an advantage

· Minimum 3 – 5 years of working experience in the related field

Interested candidates, please email detailed resume, and expected remuneration to [email protected]

Whether you’re writing a job description, starting a new team project or training a new employee, it’s important to have each employee’s roles and responsibilities documented. You can use these roles and responsibilities to create a job posting for a specific position or ensure all duties in a team project are covered. New employees can refer to the document during the onboarding process when they’re unsure what their coworkers are responsible for.

Job Responsibilities:

• Overall project planning, scheduling, monitoring and updating to meet project completion targets.
• Coordinate and monitor work progress at site (periodical site inspection and attending meetings)
• Lead in Site Coordination and execution relating to the construction project.
• Ensure that the construction, installation and assembly of components, equipment and systems of the construction is aligned with the construction plans and drawing designs.
• Assist Construction Manager and Project Manager in sub-contractor management, on-site technical, engineering matters.
• To lead a team of supervisors and engineers, to ensure, supervise and monitor projects are carried out in accordance with the company’s operating procedures, quality standards & project specifications.
• Facilitate regular inspections to ensure compliance with relevant regulatory and legislative requirements, processes and procedures.

Job Requirements

• Possess a Degree in Civil Engineering or equivalent.
• Minimum 5 years of relevant building project experience in Main-contractor environment
• Be able to work independently as well as acquiring good interpersonal skills to coordinate between the various disciplines and consortium partners.
• Must be technically inclined and possesses excellent problem-solving skills.
• Meticulous in drawing preparation and documentation
• Experienced with Building / Industrial projects will be a plus.
• Experienced with Public project.

This is a 12-months contract tenure. As the clients will be based in Japan, the ability to speak and communicate Japanese is a MUST in order to succeed at this role.

We are seeking a highly motivated and experienced strategic partnership manager to join our team. The candidate will be responsible for identifying and activating potential opportunities within the Japanese market, providing business development support in strategic planning, creating presentations, and meeting with partners to drive business forward.

Responsibilities:

• Identify and activate potential partnership opportunities in the Japanese market (gaming/virtual reality/ entertainment industry)
• Provide business development support in strategic planning, creating presentations, and meeting with Japanese partners to drive business forward.
• Represent the company's partnership in external meetings with executives from external partners
• Track, analyze, and communicate to develop and execute against partnership goals
• Work cross-functionally with a variety of teams, including Product, Marketing, Legal, Policy team, and Operations to advocate for partner needs

Requirements:

• 5+ years experience in a partnerships role in the entertainment/tech industry
• Proven track record in prospecting, securing leads and developing new relationships
• Strong understanding of IPs and Entertainment landscape in Japan market
• Excellent communication and presentation skills in both English and Japanese to liaise with Japanese Counterparts and clients.
• Ability to work independently and manage multiple projects simultaneously
• Strong analytical and problem-solving skills
• Experience working with cross-functional teams and stakeholders internationally

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Proven experience in project management, preferably in residence building development or commercial building in Singapore
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.

Position Summary

The Project Manager’s main role is to ensure that the project objectives are met. He/ she is responsible for initiating, planning, overseeing, tracking, and closing of the project.

He/ she should develop close rapport with internal and external stakeholders, integrate with the different functions, and ensure that the project team is supported through the delivery of the project.

The candidate will be responsible for the following:

Possess Product & Process Knowledge

• Possess product knowledge to follow methodologies, processes, policies, tools & techniques required for project implementation
• Seek information from appropriate sources to respond to stakeholder inquiries in a timely way
• Keep abreast with developments and changes in project management
• Maintain high standards of work practices and ensure integrity, respect and confidentiality

Initiate Projects

• Develop realistic project plans based on assessments of project objectives, scope and potential interdependencies with other projects.
• Clarify scope of work and requirements. Highlight project risks, resource requirements, and operational considerations.
• Set-up and formalise the project
• Implement appropriate methodologies and tools to achieve desired outcomes
• Sourcing, liaising, and coordinating third-party suppliers

Plan & Manage Projects

• Plan & manage logistics and resource arrangements across the organisation's products and services
• Manage the organisation's learning calendar in line with business objectives
• Monitor performance of the projects based on business objectives and performance standards
• Drive cross-functional collaboration to facilitate development and implementation of projects
• Anticipate and manage project risk and mitigation plans
• Manage and lead project teams
• Review and communicate processes to ensure effectiveness of projects and address stakeholders’ feedback

Execute Projects

• Coordinate the completion of project deliverables within agreed cost, timescale and resources
• Communicate project deliverables and status
• Investigate urgent needs and demand, identify and address their root causes
• Ensure accurate, clear communication and documentation of project details, plans, milestones, status updates, reports, and other information from internal and external stakeholders.

Manage Stakeholders

• Identify stakeholder needs and engagement plan
• Build relationships and establish a collaborative culture where people with unique personalities and skills happily work together towards a unified goal
• Manage stakeholder expectations and feedback
• Employ interpersonal skills for conflict management and resolution of differences among stakeholders
• Follow processes to manage stakeholders’ conflict
• Negotiate with various departments to ensure adequate resources are available during various phases of the project

Closing The Project

• Ensure project deliverables are completed by the project team
• Measure performance of the projects based on business objectives and performance standards
• Formally close the project

Qualifications, Experience & Qualities:

• Bachelor’s degree in business or a related field
• Proficient in Microsoft Excel, Word, and PowerPoint
• Positive attitude and self-motivated
• Able to communicate effectively to all levels of employees and stakeholders, including management, clients, and vendors
• Able to think critically and resolve problems in a timely and creative manner
• Able to prioritize competing demands based on the situation and make a justified decision
• Ability to represent and manage stakeholders from different functions with different viewpoints
• Adaptability, determination and be able to thrive in a fast-paced environment, and resilience in difficult circumstances
• Calm under pressure
• Maintain high standards of work practices and ensure integrity, respect and confidentiality
• Good organizational skills and attention to detail
• Project Management Professional (PMP) certification is a bonus

This role is currently only open to Singaporeans/ PRs.

This is a contract role with possibility of conversion into permanent position.

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Job Description

• Manage and coordinate the overall use of BIM for project.
• Lead and/or assist in the creation of BIM deliverables such as BIM Execution Plans, Clash Detection Reports, BIM Quality Control Plans, BIM Design Review Procedures, Construction Sequencing (4D) and Cost Estimating (5D).
• Coordinate and collaborate on project wide BIM related matters with client and interfacing contractors and ensure design process and submissions comply with specifications and requirements
• Regular update and report on all BIM related activities’ progress and status to the SO.
• Verify and rectify all BIM related challenges and issues in the project.
• Oversee and manage all BIM Software to be used in the project, and to rectify issues relating to BIM Software.

Requirements

• Min Diploma/Degree in Engineering with relevant working experience in Construction industry.
• Have about 5 years of relevant experience in the implementation and management of CAD and 3D models.
• Have a comprehensive knowledge of related BIM technologies.
• Have BIM coordination or BIM management experience in a design, engineering or construction firm for a large project.
• Shall be expert in the BIM Authoring Tools.
• Ability to prioritize tasks well and has good presentation/communication skills.

Roles & Responsibilities

Our company is acting on behalf of our client who has good hardware business. They need experienced sales manager with the following job responsibilities and requirements-

Job responsibilities

1. Ensure and Provide consistent professional sales and product service

2. Responsible for the co sales products

3. Ushering customers and explain about company products

Responsible for presenting the different co products to customers.

Makes recommendations and serves customers.

Job highlights

8 off days monthly, rest days depend on schedule

Positive and nurturing working environment

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Proven experience in project management, preferably in residence building development or commercial building in Singapore
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.

Key Roles & Responsibilities

Perform bookkeeping, data entry, and reconcile accounts payable/receivable and bank statements.

Ensure timely payment processing and seek necessary approvals in adherence to the Delegation of Authority.

Monitor accounts receivable aging and manage credit control.

Maintain and tag fixed asset schedules.

Prepare monthly, quarterly and annual financial closing and reporting, including managing external audit and preparation of AFS.

Manage monthly and quarterly forecasting, annual budget planning, and performance analysis.

Monitor and control the company’s budget.

Prepare accurate and timely reporting decks for management, senior leaders, and board meetings.

Utilize the Terra reporting system, perform gap analysis, and ensure compliance with Singapore Financial Reporting Standards and other statutory regulations in management reports.

Prepare feasibility reports on investment projects, including financial forecasts and sensitivity analysis.

Partner with department heads to translate analytical needs into data requirements with clear metrics.

Coordinate and lead year-end stock take, including recounting stock variances.

Prepare and ensure timely tax reporting and compliance (direct, indirect, and transfer pricing).

Continuously review work practices for operational efficiency improvement.

Handle various ad-hoc requirements.

Qualifications, Skills & Knowledge

Degree in Accountancy or Finance.

ACCA or CPA Singapore equivalent.

At least 8 years of relevant work experience.

Minimum of 3 years of experience in audit/tax.

Commercial finance analytical experience in the SME consumer/F&B industry is advantageous.

Proficient in MS Excel and PowerPoint.

Strong knowledge of Singapore Reporting Standards and other accounting regulations.

Meticulous and analytical with data.

Excellent interpersonal and communication skills; proactive team player.

Experience with Hyperion (HFM) and Dynamics 365 ERP applications is a plus.

Experience with Lease Accelerator, Xero accounting software and Terra system is a plus.

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Proven experience in project management, preferably in residence building development or commercial building in Singapore
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.

Inside Sales management

· Establish clear department goals & objectives (define KPIs)

· Monitor, manage and improve KPI Metrics (sales, quotation and order throughput times,

customer satisfaction, hit rate ...)

· Continuous improvement of processes, procedures & work instructions

· Ensure compliance with internal control system measures

· Recognize and organize procedural and policy gaps and fix them pro-actively

· Incorporate a 24-7 customer service attitude

· Measure and improve individual inside sales performance (responsiveness, accuracy, sales, & efficiency)

· Coordinate and manage interactions with other departments (i.e. IT, Accounting, Engineering, Product

Management, Business Development etc.)

· Coordinate priorities with Engineering and Operations

· Coordinate and manage interactions with other group companies (i.e. Headquarters, STAHL HMI, India, etc.)

· Manage implementation and refine pricing policies

Business Development process

· Manage the business generation process (quotations, follow up, technical support, sales leads ...) for the SEA ,

Australia and Japanese market

· Implement comprehensive quotation proposals (technical advantages - customer benefits)

· Manage communications with External Sales team

· Clearly define Customer requirements & goals at the beginning of quotation process (Secure Customer

answers to engineering basic project questions upfront) in coordination with the External Sales team.

· Develop “opportunity ownership mentality”

· Initiate and manage proactive selling activities (Target customers with low sales, new customers, new & key

product promotions ...)

· Manage price negotiations in line with applicable rules and regulations.

· Manage customer complaint log and issue corrective and preventive actions

· Obtain Customer feedback through surveys, meetings & teleconferences

· Establish business improvement ideas and lean management

Order handling process

· Monitor and deliver on deadlines when necessary.

· Manage and charge for change orders.

· Manage quick turnaround of errors, mistakes & customer requests.

· Handle and coordinate RMAs (Return Material Authorization’s).

Developing the team

· Coach & train Internal Sales team members on efficient processes and policies

· Build technically competent Internal Sales team (Product, Applications & Customer Value) through coaching

and training.

· Coach and train on selling skills (selling basics, cross selling, etc.)

· Coach and train on proactive and effective customer service that builds strong & lasting customer

relationships.

Education and/or Experience Requirements

· Bachelor of Science degree in Electrical/Electronic or Instrumentation Engineering or Technology/Bachelor of

Engineering / Bachelor of Arts Business Administration

· Minimum of (5) years’ experience with proven Customer Service track record.