Job Overview:

The HR & Admin Executive will support the full spectrum of HR operations and administrative functions, ensuring smooth day-to-day operations of the office. This role involves assisting with office management, employee onboarding and offboarding, procurement of supplies, performance management, and maintaining employee records in compliance with Ministry of Manpower (MOM) guidelines.

Key Responsibilities:

HR Operations & Administration Support:

• Assist with a variety of HR operations including administrative duties related to employee records, payroll, and benefits management.
• Maintain employee records (attendance, EEO data, etc.) ensuring compliance with policy and legal requirements.
  

Office Management & Procurement:

• Assist with managing office supplies and pantry items to ensure smooth daily operations.
• Oversee the procurement of stationery, ensuring proper inventory and ordering as necessary.
  

Employee Onboarding & Offboarding:

• Assist with onboarding new employees, including issuing uniforms and maintaining uniform inventory records.
• Manage the offboarding process for departing employees, including work pass applications, renewals, cancellations, booking flight tickets home, and ensuring compliance with Ministry of Manpower (MOM) and dormitory guidelines.
  

Performance Management:

• Support the implementation and management of performance processes, ensuring timely and accurate performance evaluations.
  

Compliance & Legal Requirements:

• Ensure all HR and operational processes comply with relevant labour laws and MOM regulations.
• Keep employee records up to date and aligned with legal requirements.
  

Ad-Hoc HR & Operations Support:

• Provide support for any additional HR or operational matters as needed, assisting managers with various tasks to ensure smooth operations.
  

Job Requirements:

• Good knowledge of Ministry of Manpower (MOM) Employment Laws and Labour Laws.
• Proficient in MS Office; experience with HR systems like Quick HR or Infotech is a plus.
• Strong organisational and time-management skills to handle multiple tasks efficiently.
• Excellent communication and interpersonal skills to engage with employees at all levels.
• Strong problem-solving and decision-making abilities.
• High level of ethics and reliability when dealing with sensitive information.
• A diploma in Human Resources, Psychology, Business Administration, or IHRP-CA certification would be advantageous.

Key Responsibilities:

• Assist in applying for Employment Pass (EP) and other work passes via MOM portal.
• Handle inquiries and correspondence with MOM regarding work passes and other HR-related matters.
• Coordinate and communicate with candidates regarding the onboarding process, document collection, and compliance requirements.
• Provide administrative support, including maintaining HR records and ensuring data accuracy.
• Liaise with hiring teams and external stakeholders to streamline HR operations.

Requirements:

• Prior experience in HR administrative roles, particularly in Singapore's employment and MOM compliance processes.
• Familiarity with the MOM portal and EP application procedures.
• Strong communication skills to effectively engage with candidates and team members.
• Detail-oriented, proactive, and well-organized in managing administrative tasks.

Preferred Skills:

• Experience in supporting recruitment teams.
• Knowledge of Singapore labor laws and regulations.

Job Descriptions:

• Handle and maintain AP and GL.
• Oversee the month-end closing process.
• Process payments accurately and timely, ensuring proper filing and documentation of payment vouchers.
• Reconcile inter-company transactions and balances.
• Collaborate with business units to ensure smooth daily accounting operations.
• Liaise with suppliers and bankers for operational banking matters when necessary.
• Support financial analysis, budgeting, and forecasting.
• Ensure compliance with financial policies and procedures.
• Assist with year-end audit preparation, tax computation, and submission of statutory requirements.
• Maintain the accounting system and ensure its accuracy.
• Handle ad-hoc assignments and reporting as needed.
• Prepare investment schedules, internal and external audits, quarterly grant submissions, and property/income tax computations.
• Assist in preparing financial statements, including Income & Expenditure Statements, Balance Sheets, Annual Budgets, and more.
• Check, monitor, and post AP invoices and AR journals.
• Perform arrears computation and submit related reports.
• Prepare materials for Finance Committee Meetings and address related queries.
• Compute quarterly transfers for SF/LRF.
• Monitor and comply with financial reporting guidelines.
• Manage funds and ensure all money payable to the company is properly accounted for.
• Recover and demand payment due to the company.
• Issue payments to contractors and suppliers.
• Maintain proper records for all collections related to management and maintenance.
• Handle daily accounting data entry and bookkeeping.
• Conduct daily sales, debtor reconciliations, bank reconciliations, inter-company reconciliations, and cash flow projections.
• Prepare GST submissions and payment documents.
• Generate invoices and follow up with clients for payments.
• Compile monthly billing statements with inputs from division heads.
• Verify supplier and vendor invoices and payment instructions with appropriate documentation.
• Process payments according to approved procedures and credit terms.
• Manage month-end and year-end closings for related companies.
• Prepare a full set of accounts when required.
• Collaborate with external accountants for Annual Reports and Audits.

Job Requirements:

• Minimum of a Bachelor's Degree in Accounting.
• Must have at least 12 years of working experience in the related fields.
• Must have experience handling full sets of accounts.
• Strong understanding of accounting concepts and double-entry bookkeeping.
• Proficiency in MS Excel; familiarity with Microsoft Navision is preferred.
• Independent, meticulous, well-organized, and a strong team player.
• Detail-oriented, accountable, and capable of working independently.
• Excellent communication skills to interact effectively with internal and external parties.
• Availability to work 6 days a week.

Job Descriptions:

• Handle and maintain AP and GL.
• Oversee the month-end closing process.
• Process payments accurately and timely, ensuring proper filing and documentation of payment vouchers.
• Reconcile inter-company transactions and balances.
• Collaborate with business units to ensure smooth daily accounting operations.
• Liaise with suppliers and bankers for operational banking matters when necessary.
• Support financial analysis, budgeting, and forecasting.
• Ensure compliance with financial policies and procedures.
• Assist with year-end audit preparation, tax computation, and submission of statutory requirements.
• Maintain the accounting system and ensure its accuracy.
• Handle ad-hoc assignments and reporting as needed.
• Prepare investment schedules, internal and external audits, quarterly grant submissions, and property/income tax computations.
• Assist in preparing financial statements, including Income & Expenditure Statements, Balance Sheets, Annual Budgets, and more.
• Check, monitor, and post AP invoices and AR journals.
• Perform arrears computation and submit related reports.
• Prepare materials for Finance Committee Meetings and address related queries.
• Compute quarterly transfers for SF/LRF.
• Monitor and comply with financial reporting guidelines.
• Manage funds and ensure all money payable to the company is properly accounted for.
• Recover and demand payment due to the company.
• Issue payments to contractors and suppliers.
• Maintain proper records for all collections related to management and maintenance.
• Handle daily accounting data entry and bookkeeping.
• Conduct daily sales, debtor reconciliations, bank reconciliations, inter-company reconciliations, and cash flow projections.
• Prepare GST submissions and payment documents.
• Generate invoices and follow up with clients for payments.
• Compile monthly billing statements with inputs from division heads.
• Verify supplier and vendor invoices and payment instructions with appropriate documentation.
• Process payments according to approved procedures and credit terms.
• Manage month-end and year-end closings for related companies.
• Prepare a full set of accounts when required.
• Collaborate with external accountants for Annual Reports and Audits.

Job Requirements:

• Minimum of a Bachelor's Degree in Accounting.
• Must have at least 12 years of working experience in the related fields.
• Must have experience handling full sets of accounts.
• Strong understanding of accounting concepts and double-entry bookkeeping.
• Proficiency in MS Excel; familiarity with Microsoft Navision is preferred.
• Independent, meticulous, well-organized, and a strong team player.
• Detail-oriented, accountable, and capable of working independently.
• Excellent communication skills to interact effectively with internal and external parties.
• Availability to work 6 days a week.

Job Descriptions:

• Handle and maintain AP and GL.
• Oversee the month-end closing process.
• Process payments accurately and timely, ensuring proper filing and documentation of payment vouchers.
• Reconcile inter-company transactions and balances.
• Collaborate with business units to ensure smooth daily accounting operations.
• Liaise with suppliers and bankers for operational banking matters when necessary.
• Support financial analysis, budgeting, and forecasting.
• Ensure compliance with financial policies and procedures.
• Assist with year-end audit preparation, tax computation, and submission of statutory requirements.
• Maintain the accounting system and ensure its accuracy.
• Handle ad-hoc assignments and reporting as needed.
• Prepare investment schedules, internal and external audits, quarterly grant submissions, and property/income tax computations.
• Assist in preparing financial statements, including Income & Expenditure Statements, Balance Sheets, Annual Budgets, and more.
• Check, monitor, and post AP invoices and AR journals.
• Perform arrears computation and submit related reports.
• Prepare materials for Finance Committee Meetings and address related queries.
• Compute quarterly transfers for SF/LRF.
• Monitor and comply with financial reporting guidelines.
• Manage funds and ensure all money payable to the company is properly accounted for.
• Recover and demand payment due to the company.
• Issue payments to contractors and suppliers.
• Maintain proper records for all collections related to management and maintenance.
• Handle daily accounting data entry and bookkeeping.
• Conduct daily sales, debtor reconciliations, bank reconciliations, inter-company reconciliations, and cash flow projections.
• Prepare GST submissions and payment documents.
• Generate invoices and follow up with clients for payments.
• Compile monthly billing statements with inputs from division heads.
• Verify supplier and vendor invoices and payment instructions with appropriate documentation.
• Process payments according to approved procedures and credit terms.
• Manage month-end and year-end closings for related companies.
• Prepare a full set of accounts when required.
• Collaborate with external accountants for Annual Reports and Audits.

Job Requirements:

• Minimum of a Bachelor's Degree in Accounting.
• Must have at least 12 years of working experience in the related fields.
• Must have experience handling full sets of accounts.
• Strong understanding of accounting concepts and double-entry bookkeeping.
• Proficiency in MS Excel; familiarity with Microsoft Navision is preferred.
• Independent, meticulous, well-organized, and a strong team player.
• Detail-oriented, accountable, and capable of working independently.
• Excellent communication skills to interact effectively with internal and external parties.
• Availability to work 6 days a week.

Job Descriptions:

• Handle and maintain AP and GL.
• Oversee the month-end closing process.
• Process payments accurately and timely, ensuring proper filing and documentation of payment vouchers.
• Reconcile inter-company transactions and balances.
• Collaborate with business units to ensure smooth daily accounting operations.
• Liaise with suppliers and bankers for operational banking matters when necessary.
• Support financial analysis, budgeting, and forecasting.
• Ensure compliance with financial policies and procedures.
• Assist with year-end audit preparation, tax computation, and submission of statutory requirements.
• Maintain the accounting system and ensure its accuracy.
• Handle ad-hoc assignments and reporting as needed.
• Prepare investment schedules, internal and external audits, quarterly grant submissions, and property/income tax computations.
• Assist in preparing financial statements, including Income & Expenditure Statements, Balance Sheets, Annual Budgets, and more.
• Check, monitor, and post AP invoices and AR journals.
• Perform arrears computation and submit related reports.
• Prepare materials for Finance Committee Meetings and address related queries.
• Compute quarterly transfers for SF/LRF.
• Monitor and comply with financial reporting guidelines.
• Manage funds and ensure all money payable to the company is properly accounted for.
• Recover and demand payment due to the company.
• Issue payments to contractors and suppliers.
• Maintain proper records for all collections related to management and maintenance.
• Handle daily accounting data entry and bookkeeping.
• Conduct daily sales, debtor reconciliations, bank reconciliations, inter-company reconciliations, and cash flow projections.
• Prepare GST submissions and payment documents.
• Generate invoices and follow up with clients for payments.
• Compile monthly billing statements with inputs from division heads.
• Verify supplier and vendor invoices and payment instructions with appropriate documentation.
• Process payments according to approved procedures and credit terms.
• Manage month-end and year-end closings for related companies.
• Prepare a full set of accounts when required.
• Collaborate with external accountants for Annual Reports and Audits.

Job Requirements:

• Minimum of a Bachelor's Degree in Accounting.
• Must have at least 12 years of working experience in the related fields.
• Must have experience handling full sets of accounts.
• Strong understanding of accounting concepts and double-entry bookkeeping.
• Proficiency in MS Excel; familiarity with Microsoft Navision is preferred.
• Independent, meticulous, well-organized, and a strong team player.
• Detail-oriented, accountable, and capable of working independently.
• Excellent communication skills to interact effectively with internal and external parties.
• Availability to work 6 days a week.

Job Descriptions:

• Handle and maintain AP and GL.
• Oversee the month-end closing process.
• Process payments accurately and timely, ensuring proper filing and documentation of payment vouchers.
• Reconcile inter-company transactions and balances.
• Collaborate with business units to ensure smooth daily accounting operations.
• Liaise with suppliers and bankers for operational banking matters when necessary.
• Support financial analysis, budgeting, and forecasting.
• Ensure compliance with financial policies and procedures.
• Assist with year-end audit preparation, tax computation, and submission of statutory requirements.
• Maintain the accounting system and ensure its accuracy.
• Handle ad-hoc assignments and reporting as needed.
• Prepare investment schedules, internal and external audits, quarterly grant submissions, and property/income tax computations.
• Assist in preparing financial statements, including Income & Expenditure Statements, Balance Sheets, Annual Budgets, and more.
• Check, monitor, and post AP invoices and AR journals.
• Perform arrears computation and submit related reports.
• Prepare materials for Finance Committee Meetings and address related queries.
• Compute quarterly transfers for SF/LRF.
• Monitor and comply with financial reporting guidelines.
• Manage funds and ensure all money payable to the company is properly accounted for.
• Recover and demand payment due to the company.
• Issue payments to contractors and suppliers.
• Maintain proper records for all collections related to management and maintenance.
• Handle daily accounting data entry and bookkeeping.
• Conduct daily sales, debtor reconciliations, bank reconciliations, inter-company reconciliations, and cash flow projections.
• Prepare GST submissions and payment documents.
• Generate invoices and follow up with clients for payments.
• Compile monthly billing statements with inputs from division heads.
• Verify supplier and vendor invoices and payment instructions with appropriate documentation.
• Process payments according to approved procedures and credit terms.
• Manage month-end and year-end closings for related companies.
• Prepare a full set of accounts when required.
• Collaborate with external accountants for Annual Reports and Audits.

Job Requirements:

• Minimum of a Bachelor's Degree in Accounting.
• Must have at least 12 years of working experience in the related fields.
• Must have experience handling full sets of accounts.
• Strong understanding of accounting concepts and double-entry bookkeeping.
• Proficiency in MS Excel; familiarity with Microsoft Navision is preferred.
• Independent, meticulous, well-organized, and a strong team player.
• Detail-oriented, accountable, and capable of working independently.
• Excellent communication skills to interact effectively with internal and external parties.
• Availability to work 6 days a week.

This role involves a combination of tasks which includes administrative and coordination activities, talent management responsibilities and support to HR initiatives to promote a positive work environment

Role & Responsibilities

Main scope:

• Provide HR guidance and support to business/stakeholders on matters concerning employees, organisational operations and talent management.
• Conduct talent assessments to identify high-potential employees and emerging leaders.
• Collaborate with senior stakeholders to identify critical skills and competencies required for various roles.
• Coordinate training logistics, including scheduling, venue selection, and materials preparation.
• Evaluate training effectiveness through feedback analysis and performance metrics.
• Create and build e-learning content to enhance training initiatives.
• Facilitate career development discussions between employees and managers to identify growth opportunities.
• Develop career paths and succession plans for key positions to ensure continuity and readiness for future leadership roles.
• Provide guidance and support to employees in setting and achieving their career goals.
• Implement initiatives to enhance employee engagement and satisfaction, such as recognition programs and feedback mechanisms.
• Conduct exit interviews to identify reasons for employee turnover and recommend retention strategies.
• Support in the development, implementation, and review of performance management processes, including goal setting, performance reviews, and feedback mechanisms.
• Provide training and support to managers and employees on performance management best practices.
• Utilise advanced data analytics techniques to gather and dissect data pertaining to talent metrics, training efficacy, and employee engagement to facilitate informed decision-making processes.
• Generate comprehensive reports detailing HR metrics, talent management insights, and the impact of training initiatives, tailored for presentation to senior stakeholders and management, to foster a data-driven approach to strategic planning and decision making.
• Assist in the planning, coordination, and execution of HR transformation initiatives aimed at improving HR processes and systems.
• Willing and able to support in the following IF required:
• Manage the full employee life cycle from onboarding to off-boarding, ensuring compliance with local legislation and company policies.
• Prepare and manage HR documents such as employment contracts, onboarding materials, and HR policies.
• Handle routine HR inquiries and provide information to employees regarding HR policies and procedures.
• Willing to support end-to-end recruitment activities, including sourcing candidates, arranging interviews, interviewing, and managing job offers whenever required.
• Support the administration of employee benefits welfare and benefits.

Qualifications:

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• At least 7 years of relevant experience in HR, including 2 years in a business partner role with demonstrated emphasis on utilising data analytics for strategic decision-making.
• Comprehensive knowledge of HR functions, covering compensation & benefits, employee relations and engagement, performance management, talent management, executive / tech training, internship, and scholarship management.
• Understanding of relevant labour policies, employment laws, and legislation.
• Proficiency in MS Office suite applications, including MS Excel, MS Word, MS PowerPoint, and HR/TM systems.
• Excellent communication, interpersonal, and influencing abilities.
• Strong proficiency in analytical thinking, problem-solving, and decision-making.
• Capacity to think innovatively and outside conventional boundaries.
• Proven track record of effective independent and collaborative work with diverse stakeholders.
• Possesses high standards of professionalism, integrity, and confidentiality.
• Strong organisational and time management skills, adept at multitasking and prioritisation.
• Strong adaptability to change and openness to new technologies and processes.
• Proactive and resourceful team player with meticulous attention to detail.
• Possesses digital acumen and data savviness.
• Ability to handle sensitive and confidential information discreetly.
• Mature temperament, demonstrates initiative, independence, and a robust sense of responsibility.
• Thrives in dynamic environments and uncertain situations.
• Strong interpersonal, communication, and coaching skills.
• Empathetic and people-oriented nature.

Desirable Personal Traits

Analytical: The ability to approach problems logically and analytically, especially in interpreting HR metrics and analytics.

Innovative: Capacity to think creatively and outside conventional boundaries to address HR challenges.

Proactive: Taking initiative and being proactive in driving data-driven HR initiatives forward.

High standards of professionalism, integrity, and confidentiality: Demonstrates ethical behaviour and maintains confidentiality in handling sensitive HR data.

Strong organizational and time management skills: Ability to effectively manage multiple tasks and prioritize workload.

Adaptable to change: Open and adaptable to new technologies, processes, and changing business needs.

Resourceful: Proactive and resourceful in finding solutions to HR challenges.

Empathetic and people-oriented: Empathetic and understanding towards others, especially in driving employee engagement and development initiatives.

Strong interpersonal and communication skills: Ability to effectively communicate complex data findings to diverse stakeholders.

Independence and responsible: Demonstrates initiative and independence in decision-making, along with a strong sense of responsibility for HR (transformation)initiatives.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• Performance Cycle Operations: Support the operational tasks of the performance review cycle, including coordination, data preparation, follow-up, and progress tracking.
• Market Data Research: Assist in collecting and analyzing market salary data to generate actionable insights for decision-making.
• Data Cleaning & Analysis: Perform basic data cleaning and analysis using Excel or Google Sheets to ensure data accuracy and relevance.
• HR Project Participation: Contribute to other HR initiatives related to employee performance and rewards.

• Duration: At least 3 months
• Language: Proficiency in English as the working language.
• Skills:
• Strong proficiency in Excel (e.g., pivot tables, formulas) and Google Workspace tools (Docs, Sheets, Slides).
• Highly detail-oriented with excellent organizational skills.
• Ability to analyze and interpret data with strong problem-solving abilities.
• Educational Background: Currently enrolled in an undergraduate or master’s program in Human Resources, Business Administration, Economics, Management, Statistics, or related fields.
• Interest and Understanding: Interest in performance management and rewards. Having basic knowledge of HR concepts is an advantage.

You will be supporting the day-to-day full spectrum of HR operations and strategic matters which cover employee engagement, employee relations and retention, performance and development management, compensation and payroll management, HR Policies & Procedures, and coaching leaders and managers to deliver people management capabilities to support business growth strategies.

Supporting the HR Manager, you will need to identify and deliver HR strategies to support business goals and drive results with the responsibility for HR functions.

We are seeking a detail-oriented and efficient Resident Technical Officer to join our team in Singapore, Singapore. As a key member of our construction supervision team, you will play a crucial role in ensuring the quality and compliance of various civil engineering projects.

• Provide quality and compliance supervision for construction of mechanical works, including piping, water tanks, etc,
• Assist the Superintending Officer in daily supervision and coordination duties
• Inspect and supervise contractors' works and tests according to approved drawings and specifications
• Maintain accurate quality records of all works and monitor project progress
• Implement and oversee quality assurance plans in a well-coordinated manner
• Coordinate with contractors, stakeholders, authorities, and interfacing contractors on the execution of works
• Assist engineers in supervision, inspection, and quality control of on-site construction work
• Monitor and report on work progress as per the contractor's approved program
• Handle contractors' queries, reports, and verify claims
• Ensure adherence to local building codes and regulations
• Collaborate with project teams to identify and resolve technical issues
• Contribute to the continuous improvement of construction processes and methodologies

We are looking for a Project Manager with extensive experience in the Treasury and Financial Services sector, specializing in managing large-scale projects that enhance operational efficiency and compliance.

Mandatory Skill Set:

• Degree in Business Management, Information Systems/Technology, or Finance from a recognized institution;
• Should have working experience with Treasury and/or Wholesale;
• Minimum of 5 years managing large-scale projects in a global financial institution, with end-to-end responsibility;
• Strong influencing, negotiation, and communication skills; proficiency in MS Office applications;
• Ability to manage multiple initiatives and work under deadlines, with a proactive approach to problem-solving;
• Self-starter with the ability to work effectively across diverse cultures and teams.

Desired Skill Set:

Project management and/or Agile certifications (Product Owner or Scrum Master).

Responsibilities:

Develop, execute and closure of project plan. Revise as appropriate to meet changing needs and requirements;
• Drive project scoping and initiation document, business case and business requirements document;
• Manage project team, sponsors and stakeholders across business and technology lines and functions from Front, Middle and Back Office;
• Work across business and technology lines and functions to define, analyse and lead improvements to business processes and procedures in line with best practice, regulatory and legal
compliance;
• Manage project resource and budget, scope, risk, schedule and progress, performance, deliverables, issues, escalations and conflicts;
• Engage team and stakeholders throughout the various stages of projects (including but not limited to facilitating requirements gathering workshops, design specification, identifying target
operating model, identifying and facilitating user training need, managing UAT /dress rehearsals/ parallel run/ Go-Live rollout etc);
• Produce and maintain key project documentation throughout the project lifecycle (i.e. plans, status reports, issue and risk logs);
• Produce accurate and detailed project reports and presentations to update the team’s project milestones and status to senior management on a timely basis;
• Effectively apply project management methodology and enforces bank’s project standards;
• Perform post-implementation review.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least O/A/Diploma level in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

What you'll do:

• To provide quality and compliance supervision for the construction of Civil works, such as drainage, roads, sewage works in accordance with the Project specifications and drawings
• Assist Superintending Officer in daily close supervision and coordination duties
• Inspect and supervise Contractors’ works and tests to Approved Drawings and Specifications
• Keep quality records of all works, monitor and report on work progress
• Responsible for the consistency of quality assurance inspections and testing for works
• Implement quality assurance plan in a well-coordinated manner
• Coordinate with Contractors, Stakeholders, Authorities, Interfacing Contractors and the like on execution of works
• Assist the Engineer(s) in supervision, inspection and quality control of construction work on site ensuring it is carried out to the approved drawings and specifications
• Monitor and report on the progress of works as per contractor’s approved program
• Handle contractors’ queries, reports and verify claims 

Key Responsibilities:

· Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.

· Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.

· Provide solutions to resolve challenges while ensuring minimal impact on clients.

· Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.

· Demonstrates professionalism and empathy when handling challenging situations.

· Proactively identify recurring problems and suggest process improvements to prevent future occurrences.

· Maintain accurate documentation of escalated cases, resolutions, and follow-ups.

· Work closely with relevant departments to ensure smooth consistent service delivery.

· Provide feedback and insights to improve overall customer care processes.

· Assist with any other duties or projects assigned by the reporting officer.

• Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.
• Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.
• Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.
• Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.

What you will be doing :

• Recruitment & Selection: Drive continuous improvement and consistency to strengthen partnerships with local HR Business Partner & COE teams, and improve visibility and collaboration. Ensure effective recruitment solutions are delivered within agreed upon time frames and cost. This will include recruitment solutions and transitions for new client accounts to deliver required headcount.
• Ensure global platforms and careers portal are effectively leveraged. Proactively promote Cushman & Wakefield's Brand & EVP to attract and retain our top talent, critical to our ongoing success.
• Employee Value Proposition: Work closely with Recruitment Marketing and Marketing and Communications teams to market jobs and promote our Employee Value Proposition (EVP) and ensure a consistent message through all levels of the organization. Together with the HR Business Partner teams, drive positive messages and stories and career enhancement opportunities throughout the region and globally, reinforcing our strong brand and commitment to employee engagement, career growth and retention.
• Onboarding: Manage a consistent approach to onboarding. Working closely with the local HR COE’s and HR teams to develop an experience that is efficient, and effective and ensures a smooth and positive transition into Cushman & Wakefield for new hires, M&A Integrations and internal moves.
• HR Systems and Technology: Work closely with the HR Operations COE, Global Technology team to leverage technology platforms (Workday, Phenom People, LinkedIn, and other HR related business applications such as the internal and external websites and external job and careers sites) to deliver value to business leaders and individuals using simple, streamlined processes. Provide ongoing education to HR teams, business leaders and individuals to maximize the value they receive from HR technology so that the platforms are business enablers, not obstacles.
• Governance & Compliance: Effectively anticipate and manage risks associated with people and take a holistic approach to proactively audit and monitor HR systems and processes for compliance and consistency with relation to legislation and global requirements. Including the DOA (Delegations of Authority) is followed for all Employment related activities.
• Reporting: Ensure high confidence in TA metrics through effective requisition management and governance activities. This includes ensuring the metrics accurately reflects the recruiting activities, and placing requisitions on hold or closing them if the hiring manager is not ready to engage.
• Financial Stewardship: Be effective in utilizing various tools and vendors to deliver on cost effective and efficient recruitment services.
• Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

About You:

• Bachelor’s degree required, preferably in business or human resources.
• Minimum of 4 years of Talent Acquisition experience in an in-house or RPO environment, ideally within a high-volume hiring environment
• Industry knowledge of Commercial Real Estate / Facilities management and experience in Singapore is preferred
• Knowledge of full-cycle recruiting and employer branding techniques, familiarity with a variety of different selection methods (interviews, assignments, psychological test etc.) is advantageous
• Demonstrated ability in implementing recruitment and selection management programs to support business strategy and provide efficient and effective services to secure talent. Partnering and working with a variety of human resources centers of excellence and local recruitment teams
• Experience in using WorkDay or Phenom CRM preferred
• Strong stakeholder management and engagement skills required
• Possess tenacity, resilience and patience to deal with ambiguity and change.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, FXPB Middle Office - Hybrid (Internal Job Title: Securities & Derivatives Analyst – C09) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Provide a proactive service role to our clients and a supporting role to the FX PB Client
• Executive team in the daily processing, monitoring, and reconciliation of all FX transactions
• Main point of contact for client / administrator operational inquiries
• Monitoring of all FXPB clients related trading within the FXPB matching system
• Participate in the reduction of erroneous errors
• Help Optimize trading flows by seeking operational efficiency

As a successful candidate, you’d ideally have the following skills and exposure:

• Client service experience or retail banking experience
• Middle Office or Operations background a plus
• Work experience in the Financial Services Industry is a benefit
• Displays a well-developed ability to schedule work and understand relative priorities
• Team oriented personality, thrives in a team environment and can also work independently
• Demonstrates sound judgement and professionalism in decision making/problem solving, escalating to supervisor as appropriate

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-5 years of strong Application production support experience in the financial industry
• Experience using call/ticketing software
• Hadoop/Big Data Platform
• Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
• Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.
• Hands-on experience in supporting applications built on Hadoop.
• Linux
  3 - 5 years of experience
• Database
  Good SQL experience in any of the RDBMS.
• Scheduler
  Autosys / CONTROL-M or other schedulers will be of added advantage.
• Programming Languages
  UNIX shell scripting, Python / PERL will be of added advantage.
• Microsoft
  Strong knowledge of Microsoft based operating systems
  Experience using/troubleshooting Office with emphasis on Word, Excel.
• Additional Skills (preferable)

Other Applications
Knowledge / working experience of ITRS Active Console/other monitoring tools
Knowledge / working experience of Autosys/scheduler.

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Officer, Securities & Derivatives Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Support trade capture management, trade documentation and securing approvals for product risk rating and loanable value
• Ensure seamless derivative trade lifecycle events management
• Provide analytical and administrative support to sales team, product desks and business execution teams with regards to derivatives and securities transactions
• Minimize processing risk and perform root cause analyses of discrepancies or spikes in trade position, and ensure adherence to audit and control policies
• Escalate all issues in a timely manner and oversee client and business ad-hoc queries and requirements
• Provide informal guidance and/or on-the-job-training to team members
• Support team during peak volume periods and other absences and support the on-boarding and training of new employees
• Proactively work with Tech to resolve production issues
• Participate in UAT testing, review test cases and/or test evidences
• Ensure team procedures and audit requirements are updated, completed and maintained across processes
• Review existing processes / applications and identify opportunities for improvement
• Be an SME in a set of products/processes and represent the team in cross-unit discussions

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant Degree or equivalent experience
• More than 2 years’ Experience in cash FX, derivatives, structured product or fixed income related functions
• Efficient and effective with numerical tasks and transactions
• Proven success with working in a team environment
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills
• Bachelor’s Degree/University degree or equivalent experience in Business, Accou

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

• Plan and carry out preventive maintenance throughout the hotel to ensure that standards are maintained for guest comfort.
• Assist the Chief Engineer in the general administration, training and coaching within the department.
• Ensure the smooth daily operation in the department through supervision, delegation of duties and coordinate all engineering activities within the Hotel.
• Ensure the preventive/ corrective maintenance for all the hotel’s facilities are done promptly.
• Conduct routine checks and log data of all facilities, following up on faults and repair works if required.
• Perform property/ room preventive maintenance inspection and update.
• Perform incident investigation and prepares report.
• Source for quotations and prepare purchase requisitions for spare parts and repair works.
• Maintain the tidiness of the store, workshop and check on the tool inventory.
• Ensure that all spare parts are available for use whenever required and proper storage of supplies & materials.
• Maintain fire-fighting facilities and equipment in compliance to the Fire Safety regulation.
• Perform regular energy/ defect analysis and be involved in energy management.
• Keep up to date on safety-related administrative documents.
• Ensure his/her own safety and the safety of others during interventions and those of the external service providers.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by the local Council, § Government and Manufacturer specifications.
• Support the co-ordination of safety and security/risk management programs via third party providers
• Work with the operational Department Heads team to ensure InterREACT tracking and compliance
• Ensure health, safety and welfare of all ambassadors is provided for through implementation of integrated occupational safety and health program.
• Ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
• Strive to honour the Accor Vision and demonstrate active use of Accor Values.
• Any other reasonable request within your range of competence as required by Management.

Be part of an established, exciting and expanding Group of F&B company with multiple brands and concepts. Eatz Catering Services Pte Ltd is a Halal Full-Service Caterer since 2005.

The job scope of a Sales Consultant typically includes providing administrative support to the Sales departments. Some of the key responsibilities includes:

• Build rapport and communicate well with clients and answer all incoming queries (online, phone enquiries, etc)
• Assist to check and update orders into the system
• Plan and Create Sales quotations / confirmation orders in a timely fashion.
• Assist to update keying in of data in the ERP system
• Assist and ensure that all orders are prepared accurately to ensure 100% delivery success rate for all customers
• Administrative work to assist the team (Admin)
• Any other duties assigned by the Directors

Requirements:

• Min 2 year of experience.
• Good Command of MS Word & MS Outlook
• Strong, Good & Strategic Team Player yet able to work Independently
• Good Interpersonal skills
• Must be Meticulous & Always Accurate for all work done
• Quick-Thinking, Versatility to be able to Solve Problems
• Highly-Motivated & Experience in F&B Industry would be an advantage
• Ability to start ASAP would be an advantage

Job Info

• Attractive Salary Package - commensurate to work experience and qualifications
• Work in a Pleasant Working Environment
• Work Location: Bedok (take 17A from Bedok MRT – 2nd last stop)
• Staff lunch provided

Please email your updated resume to [email protected] for faster response with:

• Last & Expected Renumeration
• Earliest Availability for Interview & Commencement of Work
• Vaccination Status / COVID History

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Job Title: HR & Admin Assistant (3-Month Contract)

Reference ID: 35207

■ Payroll and Headcount under Reeracoen Singapore

=============

Our client is an IT company providing tailored services to meet their client’s needs, including helpdesk and office support. They are seeking a temporary/contract HR & Admin Assistant (3 months) to support backend operations.

【 Responsibilities 】

• Handle administrative and human resource management responsibilities within the company.
• Oversee staff management and participate in management meetings and decision-making processes.
• Source for contractors, vendors, and suppliers for administrative purposes.
• Prepare payroll and manage related processes, including CPF, IRAS filings, and Foreign Worker Levy.
• Manage recruitment and selection activities, such as posting job advertisements, conducting interviews, candidate screening, and preparing employment contracts.
• Oversee foreign employee MOM pass applications and document verification.
• Contribute to training and development planning, including the company's FY budget review.
• Act as a credit controller.
• Handle IT and infrastructure maintenance (administrative).
• Perform ad-hoc duties as assigned by the Managing Director.

【 Requirements 】

• Diploma in Human Resource Management (HRM), Business Administration, or a related field.
• At least 2 years of experience in a similar role.
• Familiarity with local labor legislation, including the Employment Act.
• Experience in accounting is a plus.
• Proactive work attitude with strong interpersonal and communication skills across all levels of staff.
• Ability to work both independently and collaboratively as a team player.
• Available to start on short notice or immediately.

========================

Registration No.: R1659635 (Nur Haida Sakina)

Recruitment License : 12C5051

We regret that only shortlisted candidates will be notified.

• Ensure the quality and quantity of food/ logistics items before delivery.
• Loading/ unloading catering items into/ off the assigned vehicle.
• Deliver catering items, set-up and dismantle catering buffet at various locations according to standard procedures.
• Communicate with customers on the set-up requirements and related enquires with patience and professional manner.
• Enhance the buffet set-up by using different decorations/ props when necessary.
• Ensure the cleanliness and condition of assigned vehicle.
• Perform food safety, work safety and road safety rules and policies at all times.
• Cooperate and communicate with other departments for any necessary arrangement/ issues regarding customers’ orders.
• Report immediately to superiors if there is any operational inconsistencies, incidents or accidents.
• Perform any other duties to be assigned from time to time by superiors.

The position is responsible for the debtor’s function: processing credit application, invoicing, debt collection, AR cashiering, reconciliations and month end requirements. He/ She must ensure the accuracy of all charges and credits to the various debtor accounts and ensure they are posted on a timely basis. The Accounts Officer will manage the overall credit and receivable collection functions of the hotel in the most efficient manner in order to minimize the no-payment of accounts and potential bad debts. Also, to ensure that the hotel Account Receivable and credit policy and procedure is adhered by relevant departments.

Primary Responsibilities

Accounts Receivable Duties:

City Ledger

• To assess the customer's credit worthiness by research through various available sources and to recommend credit approval or disapproval to the Management.
• Process all Credit Applications, ensuring that the clients are notified promptly and professionally.
• In the AR module, set up AR accounts for newly approved credits and ensure creditors’ details are correct at all times.
• Accountable for the accurate processing of all AR accounts.
• Ensure that all Debtors’ invoices are accurate; all services invoiced supported by a valid guarantee of payment and the room rates correct.
• Check the room rates as reflected in the invoices are in line with the contracted rates accorded to the companies, airlines & agents. Any ad-hoc rates, the head of department has to be aware of the rates given by the sales manager.
• Follow up with Sales & Reservations Department if there is a variance in the room rates charged.
• Responsible for the timely transfer of the invoices to the city ledger and prompt mailing (or emailing) of the invoices to the debtors.
• Assist in dealing promptly with client queries on city ledger account. Answer debtors’ inquiries promptly and effectively.
• Complete a daily summary of all adjustments related to the City Ledger; ensure that it is distributed as necessary and reconciled with a PMS generated report at end of shift.
• Maintain proper filing procedures.

Credit Cards

• Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
• Calculate and accurately post credit card commissions.
• Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
• Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.
• To preform monthly credit card payment reconciliation.
• Ensure the operation procedures are in accordance with PCI-DSS compliances.

Month End

• Accurately process all Monthly Statements, ensuring that they are mailed promptly.
• Ensure that all Month End reports are printed and forwarded to the Director of Finance to prepare the balance sheet reconciliation. 

Credit Control Duties:

Credit Applications

• Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally.
• The credit worthiness of all applicants is formally checked and approval must be received from the Financial Controller. 
• Review the credit worthiness of all existing non-Accor approved clients on a yearly basis.

City Ledger

• Ensure all invoices / statements are issued on a timely basis.
• Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay.
• Implement effective inquiry response procedure for guests and management. 
• Ensure all travel agent commissions are timely processed and paid. 
• Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers.
• Conduct credit meetings at least once a month.
• Attend Credit Managers Group meetings to keep up to date knowledge of credit risks. 
• Appropriately manage all delinquent accounts, liaising with debt collectors where needed.
• Review and recommend accounts to be written off, providing appropriate documentation.

Guest Ledger and liaison with Front Office

• Liaise between Accounting Department and Front Office.
• Ensure PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date.
• Review the Advance Deposit ledger to ensure all the balances are either current or for future date.
• Inform Front Office Manager of any deviations from policy by Duty Managers, or Front Office Cashiers that may come to his/ her attention.
• Keep a record of accounts receivable, and subsequently issue invoice and statement promptly. Chase payment whenever it is not received on time.
• Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.
• To be ready and responsible when assigned to perform any other duties as designated by higher management.