Account Manager [After Sales Service]
Salary: $2800 - 3300 + $750 Transport Allowance
Working Days: 5 days , 8– 5.15pm
Location: Boon Lay
Job Description
Overview for the role:
Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.
Operational Support:
- Coordinates, prioritizes, and resolves issues encountered by the team.
- Optimizes the usage of manpower, standard time, equipment, and energy of the team.
Customer Relationship Management:
- Escalates critical/complex issues that will impact the business and manage quality issues.
- Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
- Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
Financial Oversight:
- Forecast, monitor, and document financial performance against plan.
- Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.
Team Management:
- Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
- Manage a team of service technicians direct reports, and a few in-house subcontractors.
Logistics and Procurement:
- Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
- Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.
Contract Management:
- Responsible for contract renewals and simple repair quotations process.
Health, Safety, and Compliance:
- Drive EH&S initiatives, create EHS awareness and monitor compliance
Performance Metrics:
- Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins
Job Requirement:
- Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
- Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
- Proficiency in Microsoft Business Central or similar tools.
- Understanding of EH&S standards and practices is a plus for the role.
WhatsApp: https://wa.me/6591044149 (Shermaine)
Siah Sze Ming Reg No: R24125414
The Supreme HR Advisory Pte Ltd EA No: 14C7279
