Location: Warehouse (Geylang Bahru)
Working Days: Mon - Fri, 5 days (ALT SAT)
Working Hours: 8.30am – 6.00pm
Salary: $1,800 - $2,200 (Depends on Experience)

Admin

• Prepare customer quotations
• Fulfilling orders
• Processing orders to shipment and delivery of orders to customers.
• Responsible to manage customers’ orders and coordinating with colleagues during the entire process.
• Data entry
• Manage sales hotline and follow up on all customer and other sales enquiries
• And other admin matters as assigned by Supervisor

Prerequisites

• On job training provided.
• Minimum of 1-year related experience in related Food wholesale trade will be advantageous
• Proficient in MS office applications

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

5 days | Monday – Friday | 9am – 6pm
Basic Salary: $2000 - $2500
Address: Near Paya Lebar MRT

Requirement
• Diploma in Business Administration or relevant professional qualification
• Proficient in MS Office – Word, Excel, Power Point, etc.

Responsibilities
• Responsible for day-to-day office administrative matters.
• Provide support to the team
• Liaise with our vendors, agency etc.
• Maintain high standard of hygiene and cleanliness of the office.
• Write and edit documents from letters to reports and instructional documents.
• Create and maintain filing systems, both electronic and physical.
• Arrange couriers, order stationery, stock up pantry items, open letter box.
• Assist in any other daily administrative duties to ensure smooth running of the office
operations.
• Taking minutes and keeping track of job tasks
• Managing international and domestic travel arrangements including flights, visas, hotels, transfers and collating travel itineraries
• Coordinating internal and external meetings with business partners and clients
• Assisting in updating monthly reports
• Any other ad-hoc duties as per assigned.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2500 - $2900
• Working location: Tanjong Pagar

Qualifications:

• Bachelor's degree or Diploma in any related field.
• 1-2 years of experience in administrative responsibilities, preferably in the travel industry.
• Basic knowledge of HR is a plus.

Job Responsibilities:

• Oversee day-to-day office operations, ensuring a well-organized and efficient work environment.
• Coordinate with vendors for office supplies and equipment maintenance.
• Manage the maintenance and cleanliness of office facilities.
• Liaise with building management for repairs and improvements.
• Maintain accurate and up-to-date employee records and company documentation.
• Ensure compliance with record-keeping and confidentiality standards.
• Facilitate effective internal communication through regular updates and announcements.
• Draft internal communications for distribution within the organization.
• Manage job posting and candidate sourcing.
• Administer employee benefits programs, including health insurance, leave policies, and other perks.
• Respond to benefits-related inquiries and provide guidance to employees.
• Organize company events and outings to promote team building and a positive company culture.
• Coordinate logistics for conferences, client meetings, and other events.
• Ensure adherence to health and safety regulations in the workplace.
• Implement and update emergency preparedness plans as needed.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

We are seeking a detail-oriented and proactive Marketing and Operations Associate to support our marketing, sales, administrative and operational activities.

Job Description:

As the Marketing and Operations Associate, you will support various aspects of our marketing campaigns, sales efforts, social media, administrative tasks and daily operations. This role is ideal for somone looking to gain hands-on experience in a dynamic work environment.

Key Responsibilities:

Marketing & Sales:

• Assist in the implementation of marketing strategies to promote our products/services.
• Support the creation of marketing materials, including social media posts, email campaigns, and promotional content.
• Help organize and manage marketing events and campaigns.

Administration:

• Assist with administrative tasks such as scheduling meetings, managing correspondence, and maintaining records.
• Help maintain organizational policies and procedures.

Qualifications:

• A related field or equivalent experience
• Strong organizational and multitasking skills
• Proficiency in Microsoft Office Suite and familiarity with marketing and sales software/tools
• Ability to work independently and as part of a team

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes for the group of company
• Assist in material ordering, matching PO, DO, and Invoice.
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Manage organization's certifications (Apply/Renew)
• In-charge of basic IT support to the staff
• ISO experience
• Work closely with HR Department
• Planning of company annual event
• Road Tax & Vehicle Insurance Renewal
• Handling of Government Grant application such as EDG, PSG, Career Support Programme, Worklife Grant etc.
• Any other ad hoc duties as assigned

Job Responsibilities:-

• Monitor inventory of office supplies and the purchasing of new material

• Internal & external audit

• Ensure the smooth and adequate flow of information within the

company to facilitate other business operations

• Manage schedules and deadlines

• Manage the organization's certifications (Apply/Renew)

• Generate purchase orders promptly.

• Maintain good relationships and follow-up with suppliers closely.

• In charge of basic IT support to the staff

• Road Tax & Vehicle Insurance Renewal

• Other general administration duties as & when required

Requirements:

• Minimum 1 to 2 years Experience in full spectrum of Admin Duties preferably in the construction sector

• Must be strong in administrative support/ skills

• Able to work independently, dynamic with initiative within the

timeline

• Able to communicate in both English & Chinese (to liaise with

associates)

• basic IT knowledge will be an advantage

Job Description & Requirements

•Experience in apply /renewal /cancellation of work permit, S Pass & EP including workers' repatriation

•Monthly payroll including submission of monthly CPF & FWL

•Annual submission of income tax IR8A, NS Claim and others

•Submission of Tax clearance

•Update and maintain Personnel data file

•Prepare Employment Contract

•WICA Insurance Claim

•Take care of Dormitory & Catering arrangement for workers

•Arrangement of Skilled Course enrollment for Workers

•Co-ordinate with Supervisor & prepare schedule for daily workers allocation at site

•Planning of company's annual event

•Provide support in administrative tasks

•FWMI & WICA Renewal

•Submission of Government Claims such as maternity leave, childcare leave etc...

•Handling of Government Grant applications such as Career Support Programme, Worklife Grant etc...

•Any other ad hoc duties as assigned

Our Client is a Singapore based company in Medical Devices. Due to business needs, they are now recruiting an Operation Admin to be part of their Administrative team for ongoing transformation projects. They are located at West.

Duties:

• Accurately document and update operational data, ensuring quality, integrity, and compliance with standards.
• Store and organize documents, ensuring accessibility and adherence to retention policies.
• Maintain confidentiality of sensitive information and conduct regular documentation audits.
• Compile and update budgetary, operational, sales, and order data.
• Manage data in the Iris system and upload BOMs received from QA.
• Work with Customer Service to track and update shipping invoices.

Requirements

• Minimum Diploma in any field
• 1-2 years of administrative experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job brief

We are looking for a skilled HR Officer who will recruit, support and develop talent through developing policies and managing procedures. You will be responsible for administrative tasks and you’ll contribute to making the company a better place to work.

If you are passionate about HR and highly efficient, give us a chance to meet you. We expect you to have knowledge of various HR functions. We want to see a committed and approachable individual and be impressed with your character and skills.

The goal will be to provide excellent assistance and support to employees and managers.

General admin works are requied also.

Responsibilities

• Support the development and implementation of HR initiatives and systems
• Provide counseling on policies and procedures
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Create and implement effective onboarding plans
• Develop training and development programs
• Assist in performance management processes
• Support the management of disciplinary and grievance issues
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Review employment and working conditions to ensure legal compliance

Requirements and skills

• Proven experience as HR officer, administrator or other HR position
• Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
• Understanding of labor laws and disciplinary procedures
• Proficient in MS Office; knowledge of HRMS is a plus
• Outstanding organizational and time-management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making aptitude
• Strong ethics and reliability
• BSc/BA in business administration, social studies or relevant field; further training will be a plus.

WORKING HOURS : 5DAYS / 9AM-6PM

Responsibilities:

• General Administrative Duties
• Update & Maintain of documents
• Data entry, filing and documentations
• Provide administrative support to the departments
• Arranging for interviews
• Facilitation of projects
• Receptionist duties
• Any other ad-hoc duties

Requirement:

• ‘O’ or ‘A’ Level with credits in English and Maths
• Good written & communication skills
• Resourceful & willing to learn
• Well-versed in MS Office
• Have a positive attitude and able to work under pressure
• Knowledge of administrative sales support would be an advantage

For more information, please visit us at www.recruit-legal.com

If you feel you have the qualities that we are looking for or simply the potential to develop into an effective contributor to our growing business, and would like to join us, please submit a full resume to us at [email protected] TODAY!

Ms Claire Lin Xiuxin

(EA Personnel Registration No: R1103711)

• To support the sales team in all admin duties.
• And other ad hoc duties assigned.

Requirements:

• GCE O Level and above
• At least 1 year of admin experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

HR Assistant and Admin

2400-2800

Near Marymount MRT (North)

HR Admin Responsibilities:

• Manage work passes related issues such as application, renewal, cancellation etc.
• Responsible for application, renewal and maintaining licensing with various government bodies
• Reporting to MOM if there is any change in foreign worker details, such as passport, residential address, mobile and etc.
• Maintain and update employee records, including personal information, attendance records, and leave balances.
• Generate monthly payroll reports and other analyses for monthly internal billing purposes.
• Assist in submission of CPF contributions, IR21, IR8A, levy claim applications, government surveys and other statutory submissions.
• Maintain and timely renew of Insurances, Security Bond and Insurance Claim Handling
• Maintain and update employee records, including personal information, attendance records, and leave balances
• Verify timesheets and attendance for operations staff
• Ad-hoc duties as and when required.
• Update and maintenance proper HR filing system to ensure documents are traceable in an efficient manner
• Answer incoming calls, mail handling, receive and attend to guests
• Any other administrative tasks as required.

Job Requirements:

• Diploma or Degree in Human Resources Management, Business Administration or related field
• At least 1 year of human resource management experience is preferred
• Proficient in MS Office (especially Excel formula) and preferably in Info-Tech HR Software
• Proficient in English and preferably in Mandarin in written and verbal communication
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Excellent organisational and time-management skills to prioritise tasks effectively with minimal supervision
• Attention to details, possesses positive can-do attitude and willing to learn.
• Strong interpersonal and communication skills

Our Client is a Singapore based company in Medical Devices. Due to business needs, they are now recruiting an Operation Admin to be part of their Administrative team for ongoing transformation projects. They are located at West.

Duties:

• Accurately document and update operational data, ensuring quality, integrity, and compliance with standards.
• Store and organize documents, ensuring accessibility and adherence to retention policies.
• Maintain confidentiality of sensitive information and conduct regular documentation audits.
• Compile and update budgetary, operational, sales, and order data.
• Manage data in the Iris system and upload BOMs received from QA.
• Work with Customer Service to track and update shipping invoices.

Requirements

• Minimum Diploma in any field
• 1-2 years of administrative experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Description

• Manage Recruitment Processes - posting of job availability, liaise with agents etc
• Process all Work Pass application, MOM-related surveys, Prepare Letters, and Handle HR related tasks
• Prepare payroll and handle payroll matters
• Onboarding & Off-Boarding
• Manage staff Training activities
• Manage leave
• Perform any adhoc duties as assigned

Requirements

• Minimum GCE ‘O’ Level / SPM with at least 1 year of relevant experience
• Good communication skill and positive working attitude
• Able to speak and read Chinese
• Proficient in MS Excel / Outlook
• Team Player
• Diligent and self-motivated
• Able to start immediately will be an advantage

Welcome Malaysian Work Permit

Working Hours

Mon-Fri: 8.30am to 6.00pm

Salary : $1800 to $2500

Location : Senoko

Responsibilities:

• Log customer interactions and create support tickets to track issue resolution.
• Escalate unresolved or complex issues to higher-level support teams when necessary.
• Efficiently research, gather, organize, and share information in a timely manner.
• Prepare documents like correspondence, memos, reports, and other written materials.
• Utilize Microsoft Office Suite (Word, Excel, PowerPoint) to create documents and materials.
• Follow established procedures to track and ensure project completion.
• Coordinate service delivery during the operational phase.
• Support invoice creation and timely processing.
• Maintain accurate and up-to-date files and records in accordance with team standards.
• Assist Business Analysts with data quality issues and reporting.
• Provide administrative support to other departments or CUPPS operations as needed.
• Timely completion of daily paperwork and projects.
• Manage and maintain office supplies and equipment.
• Collate, update, and monitor operational support maintenance renewal contracts.
• Participate and support operations, and undertake other assigned duties.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25005

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Job Description & Requirements

Job Summary:

As a Project Coordinator, you will play a crucial role in coordinating all operations and projects related matter with various team. You will work closely with internal and external stakeholders to ensure reports and requests are delivered on time.

Job Responsibilities:

• Must Have minutes of meeting experience / knowledge
• Must have Diploma
• Minimum 1 year experience in project admin, HR and/or accounting background
• Proficient in Microsoft Office (Excel, Word, Powerpoint)

Assist in the planning and coordination of project activities, including scheduling meetings, preparing agendas, PowerPoint presentation and documenting minutes.

Provide administrative support as needed, such as managing project-related correspondence and other ad-hoc duties.

• Administrative duties

• Help to set up project meetings

• Handle the minute-taking at meetings

• Keep track of budgets and project expenditures

• Assist with planning

• Keep the project calendar up to date

• Track projects

• Offer suggestions to improve efficiencies

• Assist in quotations and invoicing

• Maintain compliance regulations

• Assess employee performance

• Hire contractors

• Onboarding / Offboarding

• Performs all general administrative tasks, facebook and Carousel
• Assist in overtime & allowance computation etc.
• Assist in work passes, medical checkup for workers.
• Assist in simple accounting entries
• Responsible for handling general office reception and administration duties including managing office supplies such as stationaries, pantry
• Manage phone calls, managing incoming/outgoing mail and maintaining an organized, clean office environment
• Provide direct administrative support including email correspondence, generation and distribution of memos, letters, spreadsheets, reports etc.
• Maintain filing system, contact database, employee list and inventories, stock etc
• Any other ad-hoc duties as may be assigned

Job Description & Requirements

Administrative Manager, also known as Head Administrator or Office Manager, is in charge of coordinating an organization's administration system and general workflows. Their duties include supervising staff, facilitating communication throughout a company and developing procedures to make a workplace more efficient.

Responsibilities:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Manage organization's certifications (Apply/Renew)
• In-charge of basic IT support to the staff
• Work closely with HR Department

Requirements:

• Proven experience as administration manager
• In-depth understanding of office management procedures and departmental and legal policies
• Familiarity with financial and facilities management principles
• Proficient in MS Office

Responsibilities

• Monitor stock levels and identify purchasing needs
• Search potential vendors
• Track orders and ensure timely delivery
• Update internal database with order details (dates, vendors, quantities, discounts)
• Evaluate offers from vendors and negotiate better prices
• Maintain updated records of invoices and contracts
• Follow-up with suppliers, as needed, to confirm or change orders
• Liaise with suppliers and requesters to ensure all products arrive in good condition
• Raise Purchase orders for approval
• Handling correspondence, emails, and phone calls
• Assisting with office management and supplies
• Perform any adhoc duties as assigned

Requirements

• Minimum GCE ‘O’ Level / SPM with at least 1 year of relevant experience
• Good communication skill and positive working attitude
• Able to speak and read Chinese
• Proficient in MS Excel/Outlook
• Team Player
• Diligent and self-motivated
• Able to start immediately will be an advantage

Welcome Malaysian Work Permit

Working Hours

Mon-Fri: 9.00am to 6.00pm

Sat : 9.00am to 1.00pm

Salary: $1800 to $2500

Location : Senoko

Provide office administrative support to ensure the smooth running of the organization including managing office supplies, stationeries, incoming mails, and vehicle administration.

Responsible for recruitment process including advertising, interview, selection, on-boarding, etc

Maintain proper documentation of employee records.

Work pass application/renewal/cancellation of foreign employees.

Verification of invoices and payment for invoices.

Handle incoming calls and attend to visitors.

Assist in all human resource functions and administrative matters of the company.

Other ad-hoc duties as assigned.

Requirements:

A minimum of 3 years of human resource management experience is required for this position.

Familiar with Employment Act and HR-related policies.

Thorough knowledge of employment-related laws and regulations.

Familiar with Microsoft Word and Excel.

Good command of spoken and written English.

Need to deal with all issues of foreign workers.

Other Information:

Kindly indicate the following in your resume in order for our HR Department to process your application faster.

1. Reason for leaving current and/or last employment.

2. Expected salary.

3. Last drawn salary.

Responsibilities:

· Provide administrative and marketing support.

· Responsible for issuing and follow-up sales orders processes.

· Sorting out of Invoices, filing and attachments.

· Any others Sales and Administrative duties.

Requirements:

· Good computer skills, especially in MS Office

· Meticulous and organized personality

· Good attitude and willingness to learn

· Good team player

· Able to start immediately is preferred.

We operate on a 5-days work week and an attractive package will be offered to the successful candidate.

Interested candidates with relevant background are invited to send us an updated resume with your current and Expected Salary, Reason(s) for leaving and earliest availability to commence work.

We regret that only shortlisted candidates will be notified.

ob Description & Requirements

The position holder is responsible for helping an organization create and execute schedules, manage company budgets, greet and communicate with staff and guests, and maintain effective workflow in the office. He/She may also take on many other duties regularly associated with office management, including filing, creating memos and reports, and performing other clerical duties. He/She needs to provide office support to either an individual or team which is vital for the smooth running of a business. Their duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.

Key Tasks:

• Handle all incoming calls and assist accordingly
• To check all service reports & input into the database
• Forward reports to Service Manager and Engineers and arrange follow-up with service terms
• Assist sales and project with contract renewal and to quote
• Preparation of service agreements and work orders for submission
• Assist in purchase request form service and send back to HQ for PO generating and get PO signed
• To receive all DLPs from HQ and follow up with Manager

Requirements:

• Candidate must possess basic intermediate certificate in accounting or certified in office administration.
• Minimum 2 years of experience is required for this field.
• PC literate (Microsoft Word, Excel, and PowerPoint).

Personal Competencies:

• Possess initiative and the ability to work independently
• Team player with good interpersonal skills
• Able to work with minimum supervision
• Able to communicate to all level
• Positive attitude and self-motivated personality

Job Highlights:

• Positive working environment
• 5 Days Work Week
• Attractive job package
• Flexible Work Arrangement (FWA)
• Age-Friendly Workplace Practices

Kinetica Pte. Ltd. is a professional services firm providing corporate secretarial, immigration, payroll, book-keeping, accounting, tax and other advisory services to a variety of clients, including those of Kelvin Chia Partnership, the regional law firm with which we are associated.

We are looking for a dynamic and motivated individual to join us as Accounts cum Admin Assistant.

Responsibilities:

• Provide billing and administrative support to the Corporate Secretarial team.
• Issue invoices to clients, keep track of payments received and chase up on overdue invoices.
• Compile and maintain documents and clear and organised records of all billings.
• Maintain and update clients’ database.
• Independently handle inbound/outbound mails and local/international couriers.
• Arrange delivery/collection of documents to/from embassies/clients.
• Assist with online and physical filing of documents and ensuring the filing system is always organized and updated.
• Maintaining and updating the document storage inventory list and common seal inventory list.
• Assisting the Corporate Secretarial team with ACRA filings and other corporate secretarial tasks (training will be provided).
• Perform other ad-hoc administrative/support tasks as assigned by the manager.

Requirements:

• Minimum GCE ‘O’ Levels / Diploma.
• At least 1 to 2 years relevant experience.
• Good MS Office skills.
• Good numerical skills.
• Good communication skills and fluent in English.
• Meticulous and good organizational skills.
• Team player who is able to handle instructions from different team members.

Interested applicants are invited to email their resume stating current and expected salaries to [email protected].

Only shortlisted candidates will be notified.

Job Description:

- Reports to the Financial Controller.

- Responsible for keeping and maintaining full sets of accounts (including data entry, monthly invoicing and monthly payments, cash flow statements, bank reconciliation, accounts schedules, tax schedules, GST returns, handle petty cash claims, accounting journal entries, perform XBRL reporting etc).

- Ensure proper accounting records and documentation.

- Liaise with auditor and tax agent on statutory audit and tax related matters.

- Liaise with clients and banks on accounts related matters where necessary.

- Ensure timely and accurate financial and management reporting.

- Assist in financial budgeting where necessary.

- Ensure company’s policies and procedures are adhered to.

- Provide administrative support where necessary.

- Any ad-hoc task that may be assigned from time to time.

Job Requirements:

- Accounting Degree /ACCA qualification

- Minimum 5 years working experience in the areas of auditing/accounting.

- Meticulous, diligent and possess good working attitude.

- Experience using Quickbooks is an advantage.

- Work place in CBD area. Raffles Place MRT station.

Job Description & Requirements

We are looking for Admin Assistant (Operation Department) for daily operation to manage client / a pool of floater and cleaner queries, schedule and feedbacks...etc.

Need to manage and monitor equipment, cleaning solutions and cleaning standard.

Work Day: 2 Weekdays and 1 Weekend

Work Shift: To Be Arranged

Job Description

* Able to communicate well/fast with client, floater and cleaner through various channels (e.g. Phone Calls, WhatsApp Chats / SMS, emails, walk-ins)
* Maintaining a positive, empathetic, and professional attitude toward clients at all times
* Responding promptly to client inquiries & complaints
* Ensure clients satisfaction and provide professional client support
* To arrange floater or cleaner jobs schedule and monitor cleaning standard.
* Collect mails and documents
* Assist in any ad-hoc duties assigned

Requirements

* Minimum 1 year experience in customer service and scheduling
* Minimum a Diploma Holder
* Customer-oriented with good interpersonal and communication skills
* Pleasant and friendly personality
* Strong problem solving capabilities
* Able to work at a fast pace environment, fast learner, willing to take up responsibilities
* Computer Literacy