Reporting to the Deputy CEO, the Digital Marketing Executive will be responsible for developing and overseeing the company’s digital marketing initiatives to increase brand awareness and drive sales of our products and services.

This individual will work closely with other departments and regional offices to execute online advertising campaigns, conduct marketing & research, website management, and implement marketing initiatives toward sales conversions.

Duties & Responsibilities:

• Oversee and manage offline and online marketing campaigns via LinkedIn, Facebook, Instagram, YouTube & E-Store
• Design high-quality creatives for all media formats, including print media and artwork for online ad banners, mobile banners, infographics, social media, brochures, GIFs, and other promotional materials to drive promotions, engagement and grow follower base
• Develop and engage in the planning and execution of various digital marketing campaigns, including managing SEO, SEA, and SEM strategy and optimizing social media marketing
• Managing website content to fully utilize the website platform to market (create, update, and upload information)
• Review the website and digital platform analytics weekly to monthly to address where customers are dropping off, and test initiatives that will improve customer engagement. Identify an action plan to improve performance
• Plan, develop, and execute email marketing programs
• Stay up-to-date with industry trends and emerging technologies, devise strategies, and organize marketing events and trade exhibitions

The Successful Applicant:

• A degree or diploma in Mass Communication, Advertising, Business Administration, or Marketing is preferred
• Minimum 2 years of relevant work experience in Marketing, Advertising & Promotions environment, or a similar capacity. Prior experience in digital/advertising agencies will be an added advantage
• Familiar and fluent with digital/data tools, e.g., Google Analytics, BI tools, CRM/Marketing tools, etc, with the ability to generate, analyze and interpret data
• Excellent writing and communication skills
• Strong interpersonal skills and detailed individuals
• Experienced in commercial social media platform management
• Proficient in Adobe design tools would be an advantage
• Strong project management skills, with the ability to manage multiple projects simultaneously

We invite interested and qualified candidates to write in with your updated resume (MS Word Format) and your current and expected salary.

We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

What You Will Be Doing

Key Responsibilities

• Work closely with CESG management and project leads to drive the documentation and amplification of CESG's projects and initiatives through communications, logistical, administrative and other functions
• Manage CESG's projects, including overseeing project records and claims, liaison with project stakeholders, and general administrative support
• Conceptualise and execute media outreach, involving managing the CESG webpage, content creation and production of media outputs/collaterals suitable for different audiences
• Events planning for public engagement
• Support CESG’s evidence-based projects, such as in conducting literature review, surveys and simple data analysis
• Prepare reports and slides for presentations
• Provide cross-functional support in CESG and SUSS activities

Job Requirements

• At least 3-5 years' work experience
• Bachelor's degree with practical experience in media communications and analytics
• Interested and skilled in the production and management of impactful content (editorial, visual and video) for different platforms and audiences
• Prior experience in project/account management and administration
• Able to effectively manage multiple projects, tasks and deadlines – prior experience in project and resource management
• Able to work collaboratively in a team to achieve desired programme results
• Excellent written and spoken communication skills suited to different audiences
• Takes initiative and good at problem-solving
• Meticulous and responsible, especially in producing high-quality work
• Prior experience in research and evidence-based community work is an advantage

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

What You Will Be Doing

Job Responsibilities

• Work closely with CESG leadership and project leads to drive CESG's evidence-based projects from development and implementation to reporting and communication phases.
• Manage CESG's research and evidence-based projects, including project administration, research design, literature review, data collection and analysis, documentation, reporting, and post-project engagement
• Develop, support and/or co-lead new projects relating to CESG's strategic priorities
• Plan and coordinate community outreach and advocacy activities
• Provide cross-functional support in CESG and SUSS activities

Job Requirements

• At least 3-5 years' work experience
• Graduate degree with strong people, administrative and logistics skills
• Prior experience in social science research and/or evidence-informed community-based projects
• Good research and analytical skills, with field experience and familiarity with methodological approaches and data analysis
• Able to effectively manage multiple projects, tasks and deadlines - prior experience in project and resource management
• Able to work collaboratively in a team to achieve desired programme results
• Excellent written and spoken communication skills suited to different audiences
• Takes initiative and good at problem-solving
• Meticulous and responsible, especially in producing high-quality work
• Prior experience in event planning and communications is an advantage

Apply now

Role Overview:

We are seeking a dynamic and motivated Enterprise Sales Executive to join our team. This individual will play a crucial role in driving business growth by promoting and selling our innovative solutions to clients in the insurance and property sectors. The ideal candidate is a results-oriented professional with exceptional communication and customer engagement skills.

Key Responsibilities:

1. Lead Generation: 

Actively prospect for business opportunities through platforms like LinkedIn and other channels.

2. Sales and Solutioning:

 Effectively promote and sell our company’s services and tailor solutions to meet client needs.

3. Customer Service:

Deliver outstanding service, maintaining strong relationships to ensure client satisfaction and loyalty.

4. CRM Management:

Accurately and consistently update the sales funnel using HubSpot, ensuring all activities and opportunities are well-documented.

5. Sales-Driven Approach: 

Achieve and exceed sales targets, demonstrating a strong focus on numbers and performance.

6. Customer Insight:

 Be an active listener to truly understand customer pain points and objectives, providing value-driven solutions.

1. Proven sales experience, preferably in the insurance or property sector with Adtech Sales background
2. Proficiency in using CRM systems like HubSpot.
3. Strong interpersonal and communication skills.
4. Goal-oriented mindset with a passion for exceeding targets.
5. Excellent listening skills and the ability to understand and address client needs.

1. A collaborative work environment with growth opportunities.
2. Competitive remuneration package with performance incentives.

Marketing & Digital Executive

Job Description

We are looking for an experienced and result-driven Marketing/Digital Marketing Executive to join our awesome marketing team! You will assist the Marketing Manager for setting up, implementing and managing the overall company's marketing and digital marketing strategy. You will also be tasked with developing budgets and expenditures, as well as coordination with R&D. You will assist the Marketing Manager in developing and managing our company's advertising campaign

Digital marketing strategies are extremely important for our company's success, so your role will play a crucial role in achieving our business goals and objectives.

We are expecting you to have experience and a big passion for digital technologies and all digital marketing channels.

Main Accountabilities

• Participate in developing and implementing the overall digital marketing strategy, including campaigns and promotions across all digital channels .

• Manage social media channels to drive engagements in the community

• Implement and tracking of paid ads across all digital channels

• End-to-end execution and management of digital marketing campaigns – from content generation and copywriting, to campaign tracking and reporting

• Updating and managing market places’ content such as marketing content and company information

• Ensure all digital assets to be brand compliant according to company standards.

• Maintain good relationships with all market places and partners

• Manage the professional website content architecture and identify approaches / strategies to improve the website

• Manage consumer’s enquiries on social media platform via Live Chat

• Provide off hour support during peak business activity period (i.e Festive, Double 11, special launches)

• Drive quality traffic to ecommerce sites to ensure conversions and sales.

• Administrative duties including handling all customer-related engagement in relation to delivery or product issues, special orders, online sales invoices and complaints etc.

• Manage our CRM system, email campaigns.

• Perform other duties as assigned.

• Strategize and manage all aspects of paid search from campaign setup, budget management, keyword research and optimization.

What we are looking for

• A strong command of English

• IT savvy. Strong computer skills, experience in SEM & SEO

• Proficiency in MS Excel

• basic knowledge of design software i.e Photoshop is an advantage

• Experience in managing market place or e-commerce sites preferred

• Up to date with latest technology developments on social media platforms

• Prior experience in Retail or FMCG is a plus

• Able to work in a fast-paced environment

• Live and breathe digital trends

• High energy with positive ‘can do’ attitude, and result driven

• Prior experience in social media management and digital paid ads.

• Able to communicate effectively across different departments and teams

Education & Experience

• Minimum Diploma in Business, Marketing or related disciplines

• At least 2 years of relevant marketing experiences from related industries such as FMCG/Fashion Retail brands

Personal Attributes

• Passion for digital and technology

• Enjoy frozen treats

• Good command of English; both written and spoken

• Self-motivated, meticulous and results oriented

Competencies

• Social media savvy (Facebook, Instagram etc)

• Strong administrative and time management skills

• Ability to think creatively and spontaneously

• Strong multi-tasking and proactive

• Ability to work in a fast-paced environment

• Ability to interact well with people from diverse cultures

• Digitally Inclined

THE COMPANY’S ETHOS

Happy People Make Happy Treats

Smooze! Is the manifestation of one’s salad days. With open-minded authenticity, the company’s goal is to feed the world healthy, quality treats that will satisfy every sweet tooth. The dynamic team behind Smooze! cheekily refer to their product as the “Gen Z of ice pop”, promising a seasonal lineup of swanky, bold innovations.

As the generation becomes more woke, consumption is becoming increasingly anchored on ethics. To that point, Smooze! Ice Bar aims to be on the forefront of culinary revolution, creating tongue-in-cheek concoctions that does not compromise the health of its consumers nor the earth.

At Smooze Ice Bar, every product is made with the full support of the lit young crew united by a love for the world and the environment, a philosophy shared by a growing population in Singapore. “We would like people to think of us as innovators on the forefront of creating delightful and sustainable products for our customers”, says the SMOOZE gang!

As we move forward, we are looking for dynamic, innovative and responsible individuals to be part of our growing team.

Responsibilities:

• Attend to guests’ needs and enquiries.
• Handles checking-in and checking-out of guests.
• Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay

Requirements:

• Good interpersonal skills and positive working attitude
• Service oriented
• A good team player
• Work with passion, zest, energy and professionalism
• Perform 3-rotating shifts, and able to work on weekends and public holidays
• Entry level Diploma holders can apply.

Staff duty meal and uniform are provided.

Please send in resume with current & expected salaries via APPLY NOW button below.

We regret that only shortlisted candidates will be notified. Thank you for applying.

Responsibilities:

• Provide administration support to sales and reservation team (hybrid role)
• Handle telephone enquiries
• Ensure all reservation details are entered timely and accurately into the system.
• Organized and maintain an up-to-date filing system
• Perform other ad-hoc admin duties

Requirements:

• Min O Level Qualification or equivalent with 1 year of hospitality experience preferred.
• Good interpersonal skills and positive working attitude
• Good team player yet able to work independently

Interested parties please email resume and expected salary to [email protected]

• Pick up point from Orchard MRT station
• Staff meals provided

Responsibilities and Duties:

· Manage Scheduling and Calendars: Oversee and coordinate the CEO’s calendar, ensuring efficient time management and prioritization.

· Meeting Coordination: Plan, organize, and coordinate internal and external meetings chaired by the CEO, including Board, Executive committee and Committee meetings.

· Document Management: Prepare, organize, and manage documents for meetings and other executive functions.

· Minutes and Follow-up: Record accurate meeting minutes and liaise with stakeholders to ensure timely follow-up on action items.

· Office Administration: Handle all administrative arrangements, ensuring smooth daily operations of the office.

· Communication and Correspondence: Manage communication on behalf of the CEO, including drafting and responding to emails and other correspondence.

· Information Gathering and Presentation: Compile relevant information and create high-quality presentations as needed.

· Event Management: Collaborate with internal and external stakeholders to coordinate and manage events.

· Additional Duties: Undertake other responsibilities as assigned to support the CEO and office functions.

Job Requirements:

· Minimum Diploma in Business Administration or equivalent;

· Preferably with 8 years of relevant experience in Administration and Secretariat support, preferably from the healthcare industry;

· Proficient in MS office;

· Able to manage stressful situations and to use sound judgement and initiative, particularly as it relates to handling sensitive and/or confidential information;

· Excellent and effective written and oral communication skills, problem-solving skills, time management skills; attention to details

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

What You Will Be Doing

The successful candidate will administer and manage SUSS's academic programmes, support examination activities and take charge of the School's student activities as well as external liaisons.

• Coordinate student recruitment activities, school activities and student interviews
• Support examination and assessment-related matters including liaison with programme/external examiners/associate faculties/supervisors, Head of Programme and Examination Administration Department
• Liaise with course writers and developers on course development matters
• Liaise with external partners associated with the programme(s)
• General administrative duties such as collation of data, preparation of reports, information updates
• Organise events for students, marketing, talks, social and promotional events, etc.
• Manage ad-hoc projects

Job Requirements

• Degree holders with 1-2 years' relevant working experience
• Mature, meticulous and possess high level of discretion and integrity
• Effective interpersonal skills with excellent command of written and spoken English
• Resourceful team player who is able to work independently and display initiative
• Proficient in Microsoft Office applications and analytical skills like Excel spreadsheet computations and do data collation
• Ability to communicate well so as to act as liaison and help reach out to stakeholders, such as industry partners, Associates, and establish leads for new industry partners
• Proficiency in written and spoken Mandarin as the incumbent will be required to communicate & liaise with overseas students from China

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

The Finance Executive AP plays a pivotal role—acting as the nexus between financial discipline and Business. She / He will not just process transactions but surely highly contribute to the financial statements’ quality of the organization with a steady hand through meticulous management of Purchase Orders & Area recharges. Please find the further detailed job description as follows:

1. PO Management

• To create Purchase Requisition / Purchase Orders OPEX and CAPEX over the whole PCD TR APAC scope: through MyRequest for LFCS, Hainan Esker for Hainan entity and Macau Esker for our Macau Four Season Boutique concept.
• To make sure the internal validation rules are well applied before PO creation.
• To make sure the PO amounts are aligned with the latest commitments (VM expenses file, CAPEX file) else apply the proper internal validation.
• To validate invoice via Webcycle for the PR/PO created in SAP.
• To perform MIGO / PO reception over the PO scope mentioned above.
• To analyze PO with discrepancies, follow up on outstanding PO and follow the yearly PO closing cycles.
• To perform monthly reconciliation between PO listing and General Ledger.
• To provide accrual file of pending PO.

1. Recharge management

• To coordinate the reception of the monthly recharge through the whole APAC region and to make sure those are booked on a timely manner, within the month in question.
• To make sure the recharge items are justified, respect the accounting, purchasing and internal control rules.
• To make sure the recharged items are properly affected and aligned with the areas’ commitments.
• To seek final validation and further pass the recharge to finance team for booking.

1. SAP Internal Order Management.

• To create SAP Internal Order for new employees.
• To create SAP Internal Order for counters when it is the first time we collaborate with a specific customer.
• To create SAP Internal Order for specific items like BC seminar.
• To make sure our internal order library is up to date and allocations are proper.

1. Other Account Payable, reporting and ad-hoc tasks

• To submit the deposit/Advance invoice request via the related SharePoint (Dior TR & Asia Agent)
• To provide to controlling Team the monthly extraction of P&L actual report on closing day
• To check supporting documents and create new Staff code in SAP
• To prepare local spend for Purchasing
• Liaise with Controllers to follow up on all open PO (all brands)
• Amex Report & Invoice Extraction, provide posting details and accrual file with pending items.
• Invite & guide existing vendors to join e-portal
• Work with AP Assistant Manager and PCD TR controlling Team on any ad-hoc duties.

Roles & Responsibilities

- Handle incoming requisitions, quotations, POs, and make records

- Prepare and submit quotations

- Negotiate with suppliers to for the prices and terms are obtained.

- Key in system

- Liaise with vessels, vendors, forwarders, and agents for delivery

- Any other Ad Hoc assigned

Requirements:

*Diploma or Degree in related discipline

*At least 2-3 years procurement experience in marine line

*An independent individual who works well under pressure

*Knowledge in Contract T&Cs

*Good command of written & spoken English and Mandarin

*Proficiency in computer skills, eg, MS Office, ERP system

*Immediate availability is preferred

*Singaporean & PR only

Pay Band: 4 / Grade H
Location: Napier Road, Singapore

Department : Exams Customer Services

Contract Type: Indefinite Local Contract

Role Purpose:

To provide excellent Customer Service to all customers interested in all of the British Council’s activities (including English teaching, Examinations, Education UK, Library and cultural operations) in order to meet and exceed customers’ expectations and enable the British Council to meet its corporate objectives.

Main accountabilities but not limited to the following:

Enquiry Handling

• Answer first level enquiries received in person, by mail, email, telephone, or social media on relevant aspects of the UK and the British Council’s activities in a friendly and professional manner, invoking the principles of TIE in line with Customer Service standards.
• Build rapport with the prospect in order to find out the objectives, needs and requirements of the customer, and take their interest forward.
• Able to give accurate information on all services offered by the British Council, and to give customers the correct brochures, application and registration forms.
• Support test takers who want to register online at our premises.
• All feedback and customer comments are passed on to the Assistant Manager - Customer Service within one working day and recorded in writing.
• To communicate with internal and external personnel in a professional and enthusiastic manner.

Registration

• Register Exams candidates in a professional and friendly manner, while adhering to the procedures in place.
• Cross-sell relevant British Council services and products where appropriate.
• Understand customer needs and turning enquiries into sales.
• Work extra hours during registration period, if required

Standard For Collection And Handling Of Income

• Handles payment received from examination registrations.
• Responsible for generating and issuing payment links to customers for any required fees or charges.
• Ensures the payment link is accurate and provided to the customer promptly via the appropriate communication channel.
• Verifies payment completion before proceeding with the requested service or action.

Accurate Databases / Records, and Projects

• All databases and records, and information files are kept up to date in line with requirements outlined by AM – Customer Service.
• Make sure that information brochures/ leaflets are always replenished and are available.
• Responsible for updating relevant knowledge files and databases /web/ design posters in line with requirements outlined by AM-CS.
• Specific projects and responsibilities given to each member of staff are carried out in line with expected objectives.
• As duty officer ensure that designated tasks for the relevant shifts are completed.

All above accountabilities, duties and responsibilities should comply with standards and guidelines incorporated in the Global Policy Framework (e.g., Code of Conduct, Global Policy Statements, Child Protection (CP), Equality, Diversity, and Inclusion (EDI), Information Knowledge Management (IKM), ICT standards (e.g., Acceptable Usage of IT standards).

Role specific knowledge and experience

Minimum/essential

• Selling skills (confident and effective in up-selling and cross-selling British Council products)
• Competent IT and numeracy skills
• Accuracy (very high level of accuracy is required for all tasks)
• Excellent customer care skills across multiple channels

Desirable

• Knowledge of CRM
• Complaints handling

Requirements

• Diploma/Degree in any discipline
• At least 2 years’ experience working in a customer service role, preferably in the service industry.
• Excellent written and oral communication skills in English. Having ability to communicate in Chinese language is an added value.
• The successful candidate will work a 5-day week between Monday-Saturday with a scheduled day off. Additional hours will occasionally need to be worked, particularly during peak examination periods.

Additional Information

Conditions of Employment: Local Direct Hire

• Applications are welcomed from candidates currently in the location with a natural right to work.
• Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Position Overview:

The Procurement Executive will play a key role in sourcing, negotiating, and procuring food and beverage products, ingredients, packaging materials, and other essentials for the company. The ideal candidate will ensure timely supply of high-quality products while optimizing cost and maintaining strong supplier relationships. This role is critical in supporting business operations, maintaining inventory levels, and ensuring compliance with food safety and quality standards.

Responsibilities:

1. Sourcing & Vendor Management:

• Identify and source food and beverage products, ingredients, packaging materials, and other goods required for the company’s operations.
• Develop and maintain relationships with local and international suppliers.
• Evaluate supplier performance based on quality, delivery, pricing, and service.
• Negotiate pricing, terms, and contracts with suppliers to ensure cost-effectiveness and favorable terms.

2. Inventory Management:

• Monitor stock levels and manage inventory to avoid shortages or overstock situations.
• Coordinate with the operations team to forecast demand and plan procurement activities accordingly.
• Maintain accurate records of procurement, inventory, and supplier agreements.

3. Quality Assurance & Compliance:

• Ensure all procured goods meet the company’s quality standards and are compliant with food safety regulations (such as HACCP, ISO standards, etc.).
• Collaborate with the quality assurance team to conduct regular supplier audits and ensure adherence to product specifications.

4. Cost Optimization:

• Implement strategies to minimize procurement costs without compromising on quality.
• Continuously review market trends and fluctuations in raw material prices to make informed purchasing decisions.
• Identify opportunities for cost reduction and process improvements in the procurement function.

5. Cross-functional Collaboration:

• Work closely with the production, operations, and finance teams to align procurement strategies with business needs.
• Coordinate with the logistics team to ensure timely delivery of goods.
• Liaise with marketing and R&D teams to source new ingredients and packaging for new product development.

6. Documentation & Reporting:

• Prepare and maintain procurement reports, purchase orders, contracts, and invoices.
• Track and report on key performance indicators (KPIs) related to procurement, such as cost savings, supplier performance, and order accuracy.
• Ensure compliance with the company’s procurement policies and procedures.

7. Risk Management:

• Identify and mitigate risks related to supply chain disruptions, such as vendor shortages or regulatory changes.
• Develop contingency plans to ensure continuous supply of essential products in case of emergencies or unforeseen circumstances.

8. Sustainability Initiatives:

• Support the company’s sustainability goals by sourcing eco-friendly and sustainable materials.
• Collaborate with suppliers to reduce environmental impact in the supply chain.

Requirements:

• ** Applicable to Singaporeans only due to quota limitations
• Diploma or Degree in Supply Chain Management, Procurement, Business Administration, or a related field.
• For Procurement Executive: 2-3 years of experience in procurement or a related role.
• For Procurement Assistant: 1-2 years of relevant experience or entry-level candidates with a strong interest in procurement.
• Familiarity with procurement systems (SAP, Oracle, or other procurement software).
• Strong analytical, negotiation, and communication skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Knowledge of local and international procurement regulations is a plus.
• Bilingual in English and Mandarin (preferred) for liaising with suppliers.

The position assists the Executive Steward to manage the team, to be responsible for maintaining the cleanliness and quality of all F&B and Kitchen equipment and all pantry and kitchen area, so that all guests will have a safe and wonderful dining experience, ensures that kitchen hygiene and safety standards are meet, through active supervision of the Steward Supervisor, Steward Attendant and Night Kitchen Cleaner. The Assistant Executive Steward must have the perseverance to lead the team to achieve high standards within the work area and to work closely with the Executive Steward so as to lead the team towards the same direction.

Primary Responsibilities  

Manages the Daily Stewarding Operation: Cleanliness and Quality of F&B and Kitchen Operation Equipment

• Conducts briefing and makes deployment to Stewarding colleague daily.
• Makes daily round to check for cleanliness and quality of all operation equipment and kitchen equipment.    
• Takes ownership of all operation equipment, kitchen equipment and hotel property.
• Operation checks, to ensure work flow and system are in order and hygiene standards meet expectation.
• Always communicates with F&B and Culinary team and fellow colleagues to find out about the work flow system and makes improvement with the collaboration system if required.
• Manages team with efficiency of work in the washing of dishes and kitchen equipment.
• Works closely with both the F&B and Culinary teams so as to build a strong collaboration between various team.
• Oversees that timeliness of dish cleaning, returning dish for reuse during high business turnover. 
• Oversees that all washed equipment are clean and sanitised.
• Oversees proper handling of all operation equipment so as to avoid or minimise breakage.
• Ensures adequate supply of operating equipment in F&B outlet through coordination with all F&B outlet managers, through order, delivery, and by monitoring lost through breakage or missing.

Manages the Cleanliness and Safety of all Pantry and Kitchen

• Checks all kitchen equipment for cleanliness, manages the Night Cleaning Contactor to follow up on any unclean area and equipment, and conducts kitchen inspection twice a week. 
• Manages the team to check on functional operation of each Dish Wash Machine, co-ordinate and follows up with Engineering and chemical technician for any faulty issues.
• Manages the garbage collection schedule and also ensures that the recycle program is conducted as per established. 
• Oversees that the kitchen floor is clean and dry at all times, looks out for any potential safety hazard issue and tries to eliminate it immediately.
• Oversees the sanitation of all operation equipment are done as per kitchen’s hygiene standards requirement.
• Oversees that the work procedure in the kitchen are carry out as per HACCP’s requirement and the safety aspect is in line with WSH. 
• Oversees that all HACCP check-list and documentation are updated on a daily basis.
• Leads all the kitchen walk through (WSH / Hygiene / Pest-Control) and rectifies all findings immediately.

Management and Leadership of the Stewarding Team

• Makes routine rounds within the kitchen area during meal periods.
• Supports the Stewarding team to be consistent in service, uses a collaborative, enabling leadership style and to have regular team meetings.
• Drives constant service and system improvement and to be entrepreneurial.
• Strong leadership and interpersonal skill.
• Must be able to lead the team confidently at all times and always practice to lead by example. 
• Manages the provision of operation supplies, cleaning equipment, and chemical, monitor and control the amount of usage.  
• Induction and training of Steward Attendant and Supervisor in technical skill and process as outlined in the Keys to Success manuals.
• Must oversees the team member grooming and personal hygiene practice to meet with hotel requirements.  
• Assists the Executive Steward to control all expenditure and cost within the budget (OT / CL / Supply). 
• Manages the team to adhere with the Hotel recycle program.
• Competency in the yearly internal and external hygiene audit. 
• Manages and oversees the operation equipment storeroom / chemical storeroom / cleaning supply storeroom.
• Creates a Friendly and Heartist® working environment within the team.

Involvement in Wider Job Function Relationships

• To be active in learning so as to enhance personal skill and industry knowledge.
• Follows Hotel and Departmental guideline to lead the team and constantly getting feedback from team member and other colleague. 
• Understands emergency procedure, health and safety requirement.
• Maintains collaborative working relationship with colleague and supervisor/manager
• Participates in departmental leadership activity as a member of the team and continually conducts training for the team member.
• Develops own knowledge and skill as a contributing member of the Stewarding team.
• Ensures that safe work practice is followed including emergency procedure.
• Must be certified with Occupational First Aid Course.
• Must be able to accomplish within the timeline with any assignment given by the Executive Steward and Management.
• Oversees the pest-management in the pantry and kitchen area.
• Attends the weekly Catering Meeting, gathers surficial information, co-ordinates and leads the Stewarding team to accomplish the event with high professionalism in supporting the Banquet Service Team and Banquet Culinary Team for the success of all events.

The position is responsible for assisting the Director of Housekeeping in the overall management and strategy enactment of the Housekeeping Department. The focus of this position is to handle the day to day flawless operation of rooms cleaning, public areas as well as laundry.

Primary Responsibilities

Manages The Day To Day Housekeeping Operation Of Rooms, Public Areas And Laundry.

• Oversees the daily operation of rooms cleaning as well as turndown operation from room assignment to assignment handover.
• Directly supervises the Houseman team and is responsible for their daily assignment of tasks and projects.
• Oversees the daily operation of public areas with focus on daily task assignments and preventive maintenance plans.
• Oversees the daily operation of laundry ensuring uniforms as well as linen sorting out, delivery and returns are executed in a timely and effective manner.
• Acts as DOHK during his/her extended absences as tasked by him/her or by EAM Rooms.
• Identifies and communicates daily to the Executive Housekeeper of any operational, product or guest related concerns, presents suggestions and solutions that impact guests, expenses and productivity.
• Helps maintain departmental standards related to impeccable cleanliness and       personalised service to residents and guests in all areas impacted by Housekeeping.
• Ensures maximum efficiency and consistency by means of ongoing, thorough inspections and audits of suites and corridors, public spaces and back of the house.
• Performs daily audits through documented checklists of all areas as assigned by DOHK following Forbes, LQA and locally implemented criteria. Performs inspections and walkthroughs along with direct reports of their respective circles of influence.
• Leads with a hands approach on supervision, constructive recommendations, clear communication and prompt follow up; enforces the hotel’s rules and regulations and departmental policies and procedures.
• Assists with interviewing, selecting and training of new colleagues. Monitors and record their progress and productivity. Ensures training hours are executed as directed by HR and DOHK.
• Handles minor performance challenges and supports DOHK with appropriate documentation and counselling for all Housekeeping colleagues.
• Finalises, approves daily and weekly rosters, staffing levels, vacation and holiday schedules in accordance with forecasted occupancy and business needs, maintains and updates attendance records.
• Completes performance evaluations for direct reports, makes recommendations for promotions, salary increases and transfers.
• Monitors ongoing verbal and written communication between shifts to ensure thorough and complete handover.
• Reviews and analyses entries in Raffles Service log book and supervises key control.
• In charge of daily ongoing and scheduled communications with associated departments through established channels regarding necessary information related to room status, group arrivals, top VIPs, special projects, out of order rooms and repair requirements.
• Works hand on hand with Royal Service Manager for a flawless handling of Lost and Found. Manages physical inventory of Lost and Found item following SOP.
• Participates in, daily and periodic departmental communication meetings and training sessions with all levels of colleagues. Assists DOHK with post minutes and keeping training records.
• Makes sure established par stocks for room linen, uniforms, guest loan items and guest supplies are on-hand and controls consumption. In control of daily, weekly, monthly inventories and reports any discrepancies to the Executive Housekeeper.
• Liaises with outside contractors pertinent to information issued by the department head, appraises the quality and reliability of their contribution and makes recommendation for or against renewal of contracts.
• Assists DOHK to prepare financial analysis, departmental reports and budgets, design worksheets, documents and master lists as directed.

Provides An Experience That Exceeds Residents’ And Guests’ Expectations

• Analyses and responds to guest feedback to ensure that guest satisfaction is exceeded. Committed to continuously improve the quality of products, services and performance of team members.
• Resolves guest complaints in a sensitive, timely and appropriate manner in order to maintain the highest level of guest satisfaction and quality.
• Gathers guests’ feedback through daily interactions with guests and shares this feedback whenever relevant in a timely manner.
• Responsible for enhancing the product and services that is presented to the guest.
• Recommends and proposes changes to the product and its services based on market research and current trends.
• Supports the DOHK in leading the Housekeeping team with a Heartist® approach.

Management And Leadership Of The Housekeeping Team

• Plans for future needs and conducts recruitment in line with company guidelines.
• Conducts training needs analysis for housekeeping colleague and ensures training programs are designed and implemented to meet these needs.
• Conducts probation and annual appraisals in line with hotel guidelines.
• Develops talent for growth management performance issue.
• Supports DOHK to Coach, counsel and discipline colleagues to enhance performance.
• Establishes a productive work schedule that is in line with local labour laws.
• Supports the Housekeeping Team to be consistent in service, use a collaborative, enabling leadership style and have regular team meetings.
• Drives constant service and system improvement.
• Executes effective and consistent one on one with direct reports with mentorship and development in mind.
• Ensures that colleagues are aware of all Fire and Evacuation procedures as well as health and safety requirements.
• Ensures effective work processes in the department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that actively support Accor’s Corporate Social Responsibility program.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Well-groomed and dressed following the property and company guidelines.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• Analyses and responds to guest talent satisfaction information; gives a positive commitment to continuous improvement of product and performance.
• Performs any other duties and responsibilities that may be assigned.

Job Description

BOWLING EXECUTIVES

(Location: Bukit Batok Clubhouse)

As a Bowling Executive, you will report to our Bowling Manager.

What you’ll be doing:

• Assist the Bowling Manager in the daily routines of the bowling centre.
• Cashiering duties at Bowling Counter.
• Bowling Lanes Reservations.
• Rental of Bowling shoes and sales of socks.
• Respond promptly to all lane trouble calls.

We want you, if you have/are:

• Min. O Levels
• Have good interactive skill with friendly and sociable personality.
• Good attitude in learning.
• Able to work independently, resourceful and self-motivated.
• Able to work shifts, weekends and public holidays.
• Basic computer skills

Starting salary will commensurate with qualifications and relevant work experience.

We regret that only shortlisted candidates will be notified.

About Builder.ai

We’re on a mission to make software development building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai

At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer a range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

About the role

  We are currently looking to hire results-driven Account Executives to join our team and be responsible for driving revenue and customer growth by discovering, qualifying, building relationships, negotiating, and onboarding new clients. 

Why you should join

• Play a pivotal role in the Asia expansion of a fastest growing scale-up
• An opportunity to build and scale up business in respective region for an organization in it’s hyper growth stage
• Competitive employee stock purchase plan
• Friendly and inclusive workplace culture
• Generous and competitive benefits (holidays, medical benefits)

Responsibilities:

1. Develop new business by driving sales in their existing accounts as well as new accounts in the Singapore region
2. Converting existing relationships as potential clients for Builder to ensure a seamless transition
3. Developing and executing account plans to achieve targets: cold calling, prospecting, qualification, account mapping, and presentations
4. Effectively utilize sales tools for pipeline development, tracking opportunity progress (Forecasting), developing monthly, quarterly level forecasts
5. Responsible for all aspects of the selling process - identify, qualify, sell, close and coordinate for all volume business in a designated territory generate leads by using networking and other sales tools qualify, sell and close
6. Identify key steps to close the sale, identify the decision-maker and influencers, etc
7. Determine availability needs and objectives gain agreement of proposed solution / services, tying back to customer business drivers
8. Close significant $ sales across multiple accounts across assigned territory accurate forecasting of business, previous experience with Salesforce.com ideal

• You have at 7-15 years of sales experience including solid experience in a full-cycle sales role selling B2B SaaS/ software solutions
• Ability to present & excellent communication skills in English.
• A strong network of relationships with key decision-makers in small/medium & large-sized companies in the respective territory
• Experience with lead generation and sales closure
• Strong exposure to handling the assigned market track record of maintaining relationships with accounts
• Possess aptitude to learn quickly and establish credibility. High EQ and self-aware
• Must live in Singapore
• Passionate about growing your career in the largest market in software (database) and developing and maintaining an in-depth understanding of Builder.ai’s products

• Discretionary variable pay or commission scheme dependant on your role
• Stock options in a $450 million funded Series D scale-up company
• 24 days annual leave + public holidays
• 2 x Builder family days each year
• Time off between Christmas and New Year
• Generous Referral Bonus scheme
• Private Medical Insurance

The Operations Executive is responsible for the planning, organizing, and directing, managing and evaluation of the daily operations in PRISM+. He/She also works with internal and external teams to ensure daily operations such as planning, execution, and reporting of deliveries and fleet operations of the ceiling fan delivery teams or TV/Monitor/RMA delivery teams

• Supervising and managing daily operations
• Assist with day-day logistics and warehousing activities
• Evaluating and reporting on various metrics and performances
• Develop strategies for efficient workflows
• Daily and monthly reporting of deliverables and KPIs
• Inventory management and replenishment of equipment and tools

• Experience with Microsoft Office (Excel, Word, Powerpoint) and being tech savvy
• Operations and management experience
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced, team oriented environment
• Ability to multitask and manage daily operations

The position is responsible for supporting the Assistant Director of Learning & Development in creating, implementing and facilitating the hotel’s Learning & Development (L&D) plan and budget, ensuring that it is aligned to the hotel’s overall goals and strategic plan as well as for all operational departments to follow through on their training and development commitments.

Primary Responsibilities

Assists with the hotel’s L&D needs analysis and prepares the L&D plan and budget

• Plans and conducts the hotel’s L&D needs analysis of individual colleagues with Assistant Director of Learning & Development.
• Assists in the planning of the hotel’s annual L&D budget, aligning it to the L&D needs analysis.
• Assists in controlling hotel wide and departmental L&D expenditure within agreed budgets.

Creates, plans and executes L&D programmes

• Designs L&D programmes necessary to meet the competencies of each job function and to address performance gaps with the Assistant Director of Learning & Development.
• Coordinates and follows up on all corporate, internal and external L&D initiatives and programmes.
• Assists in the delivery of programmes as assigned by Assistant Director of Learning & Development.
• Informs managers on L&D programme objectives and expected outcomes which colleagues attend.
• Monitors, measures and reports on colleagues’ L&D plans and achievements within agreed formats and time frame.

Adheres to corporate and local L&D regulations

• Ensures full compliance when coordinating and executing corporate initiated programmes and activities.
• Ensures that all learning activities meet with relevant statutory and organisational policies and requirements.
• Adheres to learning requirements set by local authorities and regulations, especially relating to safety and security. These include Basic Food Hygiene, Occupational First Aid, Work at Height, Company Emergency Response Team, etc.

Coordinates industrial attachment and internship programmes

• Liaises with local and foreign educational institutions to recruit and select students for internship placement in the hotel.
• Assists with the planning of interns’ L&D schedule in consultation with the Assistant Director of Learning & Development and functional / departmental managers.
• Organises regular meetings with the Assistant Director of Learning & Development and interns to monitor and ensure their welfare.
• Administers the personal files and records of interns.
• Maintains engagement with local hospitality institutions through activities such as guest lectures and site visits.

L&D administration

• Maintains appropriate systems to record and measure necessary aspects of colleagues’ L&D. These include on-the-job learning, internal and external learning, attendance, development plans, etc.
• Assists in the planning of an ongoing L&D calendar and shares it with management to ensure that learning resources and opportunities are maximised.
• Organises the learning venue, course notes, attendance sheet and all relevant materials required for classroom learning programmes.
• Assists in gathering information required to complete monthly accruals, forecast reports as well as corporate reports accurately within specified time frame. 
• Liaises with Workforce Singapore and administers SkillsFuture claims for relevant courses.

Works as part of the Talent & Culture team, and involvement in wider job function relationships

• Assists and supports the Talent and Culture team in projects and colleague activities as required.
• Upholds AccorHotels Values of Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect in the execution of all duties and responsibilities.
• Participates and supports sustainability in Corporate initiatives and programmes such as Corporate Social Responsibility, Diversity and Inclusion, Women at AccorHotels Generation (WAAG), etc.
• Performs any other duties and responsibilities that may be assigned.

Be part of the FHA marketing team to deliver engaging omni-channel marketing campaigns to increase event branding, attendance, engagement and partnership collaborations. 

Marketing Planning & Execution
•    Manage and develop content across online and digital marketing assets and channels including website, direct mailers, social media platforms and event app
•    Develop editorial calendar with compelling content and messaging, positioning and creative assets that aligns with target audience and marketing objectives 
•    Monitor SEO performance and adjust strategies to increase organic search visibility
•    Design and create campaigns targeting specific customer segments
•    Ensure all marketing materials are high-quality, accurate, and delivered on time
•    Track industry trends, customer feedback, and competitor activity to adjust marketing strategies as needed
•    Provide support to event and other marketing initiatives

Analytics & Lead Generation
•    Identify and segment target audiences to maximize event reach and engagement
•    Use of online / enterprise systems for event registration, marketing purposes and database management
•    Data Management including data mining to improve customer segmentation and targeting as well as campaign performance
•    Track, evaluate and report results for marketing campaigns 
•    Measure customer satisfaction by developing surveys and provide insights

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

About the role

We are looking for Account Executive that is excited about the below Mission and Outcomes over the next 6-12 months.

Additional: Senior Account Executive position will be considered for candidates with the relevant experience

Mission: to build relationships with new clients and manage relationships with existing ones.

Outcomes: 

• Focused on the conversion of inbound and self-sourced leads.
• Constantly on the lookout for new revenue opportunities, networking and strategic partnerships.
• Build and adapt sales strategies to meet customer and business needs.
• Drive Sleek’s revenue growth by over-achieving KPIs and milestones.
• Nurture prospect relationships through the sales cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship.
• Improve existing lead acquisition channels in conjunction with internal teams.
• Identify product development opportunities through customer feedback and experience.

• To do this, you will have a minimum of 2 years working with external clients, with a proven track record selling products or services (B to B preferred).
• Sales & Marketing experience essential.
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded.
• A networker by heart with outstanding verbal and written communication skills.
• A passion for technology and the local startup ecosystem.
• Inside sales experience prospecting and qualifying leads.
• Hubspot experience preferred.
• Entrepreneurial mindset.
• Always looking for ways and opportunities to improve the client experience.
• Experience or/and background in Accounting is a plus.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

A great listener: Our prospects need to feel heard and understood by you.  You will present in a kind, calm, warm, attentive manner - working cooperatively to help solve the needs of our potential customers and never interrupting them.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships.

Some of the great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 2-3 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules.  Additionally, you’ll be able to access our $1200 SGD pa flexi benefits scheme for home office equipment or health and fitness expenditure.  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work towards listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

Interview process

The successful candidate will participate in the below interview stages. 

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role. 

 Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Case study

• You’ll have a ~45-60 minute chat with the Hiring Manager, where he or she will give you some real-life challenges that this role faces, and will ask for your approach to solving them.

Career deep dive 

• A ~60 minute chat with the Hiring Manager
• We’ll discuss your last couple of roles to understand your experience in more detail
• In addition, we’ll be trying to gauge where your strengths lie

Behavioural fit assessment

• A ~60 minute chat, usually with a member of HR or the leadership team
• We’ll dive into some recent work situations to understand how you think and work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

The incumbent is in charge of boosting the Commercial Performance and plays a crucial role in driving revenue and ensuring the hotel’s financial and business objectives are met and everything is financially sound. Here’s an outline of their scope of work:

How your day looks like:

Strategic Planning and Revenue Growth

• Develop and implement strategies to maximize revenue across all departments (rooms, food and beverage, events, etc.).
• Analyze market trends, competitor performance, and demand patterns to adjust pricing and promotions.
• Provide regular updates on sales performance, operational metrics, and financial results.
• Collaborate with the Revenue Management and Sales teams to optimize pricing, distribution, and inventory strategies.

Sales Oversight

• Work closely with the Director of Sales and Marketing to ensure effective campaigns and promotions align with the hotel’s business goals.
• Drive initiatives to attract and retain key accounts and business partnerships.
• Evaluate the success of sales and marketing efforts and recommend improvements.            

Operational Leadership

• Oversee the performance of commercial departments (e.g., Sales, Marketing, Events, and Reservations).
• Ensure alignment between operations and the overall commercial strategy of the hotel.
• Identify opportunities for operational efficiencies that enhance profitability.
• Special projects champion to elevate Guest Satisfaction and improvement of process.
• Act as the General Manager’s representative in their absence, providing strong leadership and decision-making support.         

Financial Performance Monitoring

• Monitor key performance indicators (KPIs) such as RevPAR (Revenue Per Available Room), ADR (Average Daily Rate), GOP (Gross Operating Profit) and occupancy rates.
• Prepare and present regular financial and performance reports to senior management.
• Identify underperforming areas and create actionable plans to address them.

Customer Experience and Brand Alignment

• Ensure that commercial strategies are aligned with delivering an exceptional guest experience.
• Maintain consistency with brand standards while adapting to market-specific needs.

Team Development and Leadership

• Guide and support department heads, ensuring alignment with the hotel’s objectives.
• Mentor and develop team members to build a high-performing commercial team.
• Foster cross-department collaboration to achieve business goals.

Stakeholder and Owner Relations

• Act as a liaison between the hotel management team and stakeholders/owners to communicate performance and strategies.
• Address stakeholder feedback with actionable plans to meet expectations.

Core Skills Required:

• Strong understanding of revenue management, sales, and marketing principles.
• Analytical and strategic thinking skills.
• Excellent communication and negotiation abilities.
• Leadership and team-building capabilities.
• Ability to adapt to changing market conditions and implement innovative solutions.

This role is highly dynamic and central to a hotel’s financial success, blending operational leadership with a focus on strategic growth and guest satisfaction.

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Report and assists to the Restaurant Manager in day to day restaurant operation.

Supervise the Restaurant Supervisor, Waiter / Waitress, Host / Hostess.

Set an example by reporting to duty punctually.

Maintains a high standard of personal appearance and hygiene at all times.

Assist in leading the restaurant efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.

Provide a professional and courteous service at all times and ensure that all employees follow the example.

Ensure that the place of work and surrounding area is kept clean and organised at all times.

Act as a Manager in duty in the absence of the Restaurant Manager in the outlet.

Be knowledgeable of all services and products offered by the restaurant.

Assist in communication within the outlet and to attend weekly outlet meetings fostering teamwork.

Be knowledgeable to operate the existing POS system.

Plan daily routine checklist and station division according to the work schedule.

Report incidents that require disciplinary actions immediately to the Restaurant / Outlet Manager.

Coordinate the review of outlet’s operation updates annually as requested by the Restaurant Manager.

Support activities and cooperation with the suppliers.

Assist in carrying out scheduled inventories of products and equipment.

Undertake reasonable tasks and secondary duties as appointed by the Restaurant Manager.

Handle guest enquiries and complaints in the outlet in a courteous and efficient manner.

Ensure that the opening and closing procedures established for the outlet are followed.

Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.

Human Resource Executive (Recruitment)

JOB RESPONSIBILITIES:

• Handle recruitment & placement activities (job advertisement, screening, interview, MOM work pass application and on board procedures).
• Review, design & implement HR process and policies to meet company's objective.
• Responsible in annual staff appraisal, audit process and organising HR events.
• Handle payroll.
• Ensuring total compliance in Singapore Labour Law.
• Perform other duties as assigned.

REQUIREMENTS:

• Diploma in Human Resource Management or related discipline.
• Minimum 5 years of relevant HR Recruitment experience.
• Possess of a positive attitude and take initiative at work.
• Comfortable with a fast paced working environment.
• Only Singaporeans need apply.

Job Summary:

The Sales Operation Executive is responsible for sourcing and managing a team of promoters, ensuring effective merchandising, maintaining relationships with retailers, exploring new sales channels, and supporting special events and atrium sales. This role requires a strategic thinker with strong organizational skills and a proactive attitude towards achieving sales targets.

Key Responsibilities:

1. Source for Potential Promoters and Build a Strong Sales Team:

· Identify, recruit, and train potential promoters to build a competent sales team.

· Monitor and evaluate the performance of promoters, providing feedback and support to ensure continuous improvement.

2. Merchandising:

· Plan and execute merchandising strategies to maximize product visibility and sales.

· Monitor stock levels and coordinate with inventory management to ensure product availability.

3. Build and Maintain Good Relationship with Retailers:

· Establish and nurture strong relationships with key retailers and partners.

· Regularly visit retail locations to ensure proper product placement and address any issues.

· Negotiate contracts and agreements with retailers to secure favorable terms and conditions.

4. Explore New Sales Channels:

· Identify and explore new sales channels to expand market reach.

· Conduct market research to identify opportunities for growth and develop strategies to penetrate new markets.

5. Support for Atriums or Special Events:

· Plan and coordinate sales activities for atriums and special events.

· Ensure that all promotional materials and products are prepared and available for events.

· Oversee the setup and execution of events, ensuring they run smoothly and meet sales targets.

6. Other adhoc duties

Salary Package

Basic ($2000 to $2300 depending on skills and working experiences) + Incentives + Variable bonus

Staff Welfare

Up to 18 days of annual leave + More than $500 medical and wellness benefits + Staff purchase with a minimum discount of 50% + $250 birthday voucher + Lunch provided

Kindly provide your last/current drawn, expected salary and availability in your resume/CV