JOB DESCRIPTION

· Booking of customer appointments via different channels eg. Online, phone, etc

· Ensure customers’ physical treatment/product card balance tally with WESS System

· Compile outlet/roadshowfeedback forms and prepare reports

· Handles all customers’ online and offline enquires, complaints and refunds promptly

· Make sure all outlet staff possess and execute quality customer service

· Gather feedback/Investigate, discuss and negotiate with clients on complaint cases

· Gather feedback/Investigate, handle and process refund cases for customers

· Doing public relations with clients and maintain good relationship with them

· Ad-hoc tasks as assigned by Management

JOB REQUIREMENTS

· Possess a genuine willingness to learn, be intuitive，resourceful and coachable

· Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.

· Confident, self-starter who works well independently

· Must be highly self-motivated

· Professional phone etiquette

· Works well with other employees and is a team player with a positive attitude

· Strong communication skills, both oral and written

· With at least 1 year experience in customer service job or handling customers

· Basic knowledge on how to use Microsoft Word and Excel is required

· Minimum a diploma in any field of study is preferred

· Will be required to travel to various outlets and different roadshow venues to meet clients and

mangers when necessary

· 8 working hours per day

职位描述

• 通过不同预约渠道进行客户预约，例如, 网上、电话等

• 确保客户的治疗/产品实体卡余额与WESS系统的一致

• 收集并集合分店/路演顾客反馈表格并准备相关报告

• 及时处理所有客户的线上线下查询、投诉和退款

• 确保所有分店员工拥有并执行优质的客户服务

• 针对客户投诉与退款，收集客户意见，调查，与客户讨论和谈判以便提
出最适合的解决方案

• 与客户进行很好的交流并与客户保持良好的关系

• 管理层分配的临时/索碎任务

工作要求

• 具有真诚的学习意愿、直觉性、足智多谋和易于接受指导

• 拥有乐观、积极、热情的态度，与客户从零开始建立关系

• 自信、主动、能独立工作

• 必须具有高度的自我激励能力

• 拥有专业的电话礼仪

• 与其他员工合作良好，具有积极的团队合作精神

• 较强的口头和书面沟通能力

• 具有至少1年客户服务工作经验或面对/处理客户的经验

• 需要有基本知识知道如何使用 Microsoft Word 和 Excel

• 至少拥有任何学习领域的高中文凭

• 必要时将被要求前往各个分店和不同的路演场地与客户和经理会面
与开会或处理客户的投诉与退款

• 一天长达8小时的工作时间

Drive performance, identify achievements as well as areas of focus

Have knowledge of healthcare and postpartum care services

Develop strategies, attend sales calls, meetings to create new opportunities from both existing and new clients

Identify sales growth opportunities, analysing market conditions, partner with management team and representatives to develop and implement innovative action plans

Maintain accurate up to date records of sales activities, client interactions, and deal progress in the system

Stay up to date with industry trends, technological advancements, competitive landscape to provide valuable insights to both clients and internal teams

Maintain and build strong sales pipeline through prospecting, networking and lead generation activities

Conduct in-depth consultations with prospective client to understand their needs, pain points, goals and effectively communicate how our solutions can address their specific challenges

Leads communication and implementation to execute sales strategies and tactics which result in exceeding revenue targets

Proactively identify, prospect and pursue new business to achieve targets

Develop and deliver compelling sales proposals and presentations, tailored to each client's unique needs and objectives

Negotiate terms and pricing to ensure mutually beneficial agreements for both the client and the company

Meet and exceed assigned sales targets and quotas on a consistent basis

Company’s Profile

Established as one of Asia Pacific’s top aquatic hub, they bring together swimming experts with more than 6 years’ industry expertise to serve their corporate and government clients for team building, events and more. They are looking for passionate individuals to join their fun-loving team!

Work location: Sembawang

Working hours: Monday – Friday, 8.30am – 6pm

Job Responsibilities:

• Maintaining accurate and up-to-date financial records, including Accounts Receivables and Accounts Payable.
• Support the preparation and processing of invoices, purchase orders, and expense reports.
• Collaborate with the finance team to reconcile financial statements and perform data entry tasks.
• Bank reconciliations and monitor cash flow transactions.
• Contribute to the month-end and year-end closing processes.
• Conducting research and gathering financial data as needed.
• Collaborate with cross-functional teams to ensure accuracy and compliance in financial procedures.
• Contribute to process improvement initiatives within the finance department.

Requirements:

• Educational qualification in Business or Accounting or equivalent
• At least 1 – 2 years’ work experience in Accounts Receivable function will be an added advantage

Interested candidates may whatsapp your resume to 8494 1966. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Job Description:

This is a leadership position, a key leader who will lead a team of Customer Service Agents in delivering responsive services to our customers.

You will report to Head Operations Control Centre and be responsible to the ops matters within your watch. Ample opportunities for career growth and training will be provided. It is 12 hours rotating shift team-based setup with adequate rest.

You will be working in a family-oriented environment with good company benefits.

Job Responsibilities

• Oversee the development and management of the Operations Control Centre.
• Involve in resource planning and staff management to ensure resources are properly allocated.
• Handle escalation matters including staff grievances.
• Manage and ensure KPIs are met so as to align with the company’s goal and objective.
• Hiring, training, coaching and leading Executives and Operations Control Agents as they provide support for customers.
• Liaise with the authorities and other key organizations on Taxi / Bus Operations and emergency incidents.
• Proactively identify opportunities and process improvements
• Perform other duties such as preparation and submission of operation reports, incident reporting etc.
• Responsible for Operation matters including the relevant KPIs within the watch.

Job Requirements

• Proficient in MS Office e.g., Excel, Word, PowerPoint, Power BI
• Project Management skills
• Report writing skills.
• Ability to diagnose and resolve basic technical issues.
• Strong leadership and interpersonal skills
• Intensive customer service skills
• Conflict resolution
• Good command of English (written and spoken)
• Open to work 12 hours shift with rotating Day and Night patterns including weekends and public holiday.
• Experience in managing overseas operations locally.
• Candidate with taxi and bus operations domain knowledge is an added advantage.

About ACP

ACP is a leading provider of Learning Management System - LMS, E-learning, Website Development and ICT Solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organisational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

Career Conversion Programme Available

We are looking for talented individuals who are keen to enter the Education Industry as a HR Executive under our Career Conversion Programme (CCP). This is a full-time, where you will undergo 4 months of On-the-Job Training (OJT) with the aim of transforming you into an industry-grade full time professional in this field while working together with our team.

If you think you are a good fit for the role and will fit in well with us, please apply with us right away, even if you do not have a background in HR. We would love to hear from you!

HR Executive Responsibilities:

1. Recruitment

• Manage recruitment for Full-time Roles (e.g. ICT Trainers, Software Developers, eLearning Specialist, Business Analyst), Traineeships and Internships
• End-to-end recruitment activities: sourcing, interviewing, qualifying candidates and conducting of first round of interviews
• Provide feedback and evaluation of candidates after first round of interviews to your Hiring Manager, Internal Stakeholders, or External Stakeholders where appropriate
• Maintain a talent pipeline of candidates to call upon when required

2. Retention

• Strategic planning of deployment / movement / replacement of seconded staff to ensure continual placement client’s site
• Monitor employee’s progress and ensuring the company culture stays positive and productive
• Answer HR related queries of fellow colleagues, and handle grievance cases if required
• Assist with monthly payroll and government programme claims (e.g. traineeship)

3. Retraining

• Work closely with Internal Stakeholder to roll out HR Initiatives that will benefit the Company and encourage more efficient work from employees
• Gather training needs of new hires and work with them on the trainings to be completed
• Engage fellow colleagues on a regular basis to assess and provide any ad-hoc trainings that can be provided

Job requirements

• Have a degree or higher (does not need to be HR related)
• At least 2 years of working experience.
• further vetted on a case-by-case basis
• Need to be comfortable with working with multiple stakeholders
• Critical characteristics we are looking out for: Independent, responsible, focused on getting tasks done, ability to multitask

Interested applicants, please apply through the portal here on MyCareersFuture.

About MyQueen:

We are seeking for dynamic and creative individual to join us as our Sales & Marketing Executive for our client, My Queen. My Queen is the 1st prenatal and postpartum wellness centre located in Sentosa, supported by a medical team. We aspire to provide prenatal and postpartum care for our quintessential women, to empower and support modern women in their maternal journey.

We strive to educate our mummies on topics varying from breast care to infant care. Marrying modern knowledge and traditional cultural insights by maternal-infant experts, we would like to deliver a blended maternal care model that emphasizes parental bonding and positive emotional wellbeing. We believe in a Happy Mum, a Happy Baby.

To learn more about what we do, please watch this video or visit our website.

We have also appeared on Channel New Asia, Channel 8 News, Lianhe Zaobao and Yahoo.

As our Sales & Marketing Executive, you must be a tech-savvy individual who has a desire for marketing and a passion for the latest technology to more effectively engage our prospects and customers.

You will be involved in the ideation, planning, implementation and monitoring of marketing campaigns, while also being a strong advocate for My Queen’s vision and mission, and a passionate role-model in women’s wellbeing.

If this challenging role is something that you are looking for, please send in your application right away. We would love to meet you.

Sales & Marketing Executive Responsibilities:

• Assist in the formulation of marketing strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Instagram, Facebook, WeChat, Weibo, etc.)
• Be fluent in both English and Mandarin to manage our company’s bilingual website.
• Launch optimized online advertisements through Google Adwords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Prepare online blogs and promotional emails and organize their distribution through various channels
• Provide creative ideas for content marketing and update website
• Improve user experience in the company’s website
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
• Acquire insights in online marketing trends and keep strategies up-to-date
• Cold calling to potential customers; closing sales and working with the customers through the closing process;
• Meeting all quotas for cold, active, inactive calls, appointments, and meeting or exceeding annual sales goals; and
• Collaborating with management on sales goals, planning, and forecasting; maintaining short and long-term business development plans.

A Successful Candidate should have:

• Proven experience as Digital Marketing Executive or similar role
• Excellent understanding of digital marketing concepts and best practices
• Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM
• Good knowledge of web analytics tools (e.g. Google Analytics, WebTrends etc.)
• Experience with creative content writing
• Analytical mindset and critical thinking
• Excellent communication and interpersonal skills
• Fluent in both English and Mandarin
• Has obtained a Diploma or above in marketing or relevant field

Interested applicants, please apply through the portal here on MyCareersFuture.

Description:

• The candidate should be having Strong Business related Knowledge.
• The candidate should be having very Strong communication skills.
• The desire for the sales job with strong determination.
• The candidate should be self-motivated in achieving the goals.
• The candidate should possess the high skills of teamwork.

The Duties and responsibilities:

• He/She should maintain good relationships with the companies customers through regular Phone contact, e-mails or personal contacts.
• The Sales Executive should build a connection between the current market and the futures market with his company.
• The Sales Executives should provide accurate feedback on the future buying trends to their employers.
• The Sales Executives should review their own aim and the performance at exceeding their targets.

Description:

• The candidate should be having Strong Business related Knowledge.
• The candidate should be having very Strong communication skills.
• The desire for the sales job with strong determination.
• The candidate should be self-motivated in achieving the goals.
• The candidate should possess the high skills of teamwork.

The Duties and responsibilities:

• He/She should maintain good relationships with the companies customers through regular Phone contact, e-mails or personal contacts.
• The Sales Executive should build a connection between the current market and the futures market with his company.
• The Sales Executives should provide accurate feedback on the future buying trends to their employers.
• The Sales Executives should review their own aim and the performance at exceeding their targets.