Job Highlights

• Career development opportunities
• Attractive salary that commensurate with experience and skills

Key Responsibilities

• Recruitment: Manage the full recruitment cycle, including job postings, interviews, onboarding and offboarding.
• Oversee performance management systems, including appraisals and employee development.
• Employee Relations: Address employee concerns, resolve conflicts, and promote a positive work environment.
• Payroll & Attendance: Process payroll and manage attendance records.
• Claims Management: Handle staff claims and related inquiries.
• Work Pass Management: Process work pass applications, renewals, and cancellations for foreign employees, ensuring government compliance.
• Employee Benefits: Manage employee benefits, including leave, insurance, bonuses, and incentive programs.
• CPF Contributions: Submit CPF contributions in compliance with government regulations.
• Administer compensation and benefits programs, ensuring equity and competitiveness.
• Ensure compliance with labor laws and company policies, including health and safety regulations.
• Identify training needs and coordinate professional development programs.
• Develop and implement HR initiatives aligned with the company's goals.
• Perform other HR-related duties as needed.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5 years of experience in HR management or related roles.
• Strong knowledge of employment laws and HR best practices.
• Excellent communication, interpersonal, and organizational skills.
• Proficient in HR software and Microsoft Office Suite.

We regret that only shortlisted applicants will be notified.

Roles & Responsibilities

1) ENCODING TIMESHEET FOR PAYROLL

2) DOCUMENTATION AND FILLING

3) ANSWERING PHONE CALL

4) KNOWLEDGE IN INVOICING

5) BACKGROUND IN APPLICATION OF WORK PASS

6) SUPPORT FOR OTHER HR/ADMIN MATTER

7) EMPLOYMENT CONTRACT PREPARATION

8) COORDINATION

9) EMPLOYEES LEAVE HANDLING AND COURSE APPLICATION

10) APPLICATION OF COURSES

1.Office admin relevant works, such as answer the phone call and worker dormitory operation.

2. Foreign employees management (work pass application, issue, renewal, cancel, data monitor, eg)

3. WICI claim and medical insurance claim.

4. Arrange courses for all employees.

5. Cooperate with site management.

6. Deal with employees' issues.

7. Have the knowledge of MS excel and words and PPT, and could well operate it.

About Avanta Global:

Avanta Global, a member of the TÜV NORD Group, is one of Singapore’s most successful service provider in the area of Safety and Health, Environment and Quality since its conception, due to our unparalleled attention to customer satisfaction and work ethics. Over the years, we have grown from humble beginnings to provide solutions to customers in over 14 countries around the world. Our success lies in our determination to provide trustworthy service while keeping up with the latest standards of the field.

Job Description:

• Responsible for recruitment activities such as drafting and placing job advertisements in accordance with MOM regulations, screening job applications and arranging interviews, liaise with recruitment agencies etc
• Follow up with candidates and/or new employees on relevant paperwork such as employment application forms, pre-employment check, employment contract, and other employee related letters or memos
• Prepare orientation package and conduct orientation briefing for new employees and send HR welcome email for new employees etc
• Maintain employee records according to policy and legal requirements.
• Process employee’s payroll according to MOM regulations.
• Facilitate the monthly submission of CPF contributions and the annual filing of IR8A forms.
• Assist in performance review and peer review process on a semiannually basis
• Assist to execute and monitor employee recognition schemes and budgeting
• Review and update employee policies and guidelines in accordance with local employment regulations and company’s procedures
• Check and submit claims such as timesheets, leave/MC applications, transport claims and other miscellaneous claims for approval
• Manage exit formalities such as exit interviews and hand over process
• Highly self-motivated to achieve KPIs and targets
• Provide reports for management review
• Adhere to company’s confidentiality policies and work processes
• Other ad-hoc duties as assigned by the company

Job requirement:

• Minimum 2 - 5 years experience in Human Resources and operational duties
• Well organised, independent and solutions-driven individual
• Resilient and able to work in a fast-paced environment
• Meticulous and pay attention to fine details

Applicants who are able to start work immediately will be an advantage

Application Instructions:

Interested candidates are invited to submit their resume and cover letter to [email protected]

Please include "HR Executive" in the subject line. You may also reach me at 8129 5985. Only shortlisted candidates will be contacted for interviews.

Avanta Global (A TÜV NORD Group Member) is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest in joining our team.

• Play an active support role in leading HR policies implementation and changes
• Plan and implement employee engagement activities (e.g Sourcing for vendors, designing of communication materials, arranging of logistics)
• Manage and advice employees on work pass and immigration related matters; application, renewal, issuance and appeals
• Provide support on Personnel Marketing (Employer Branding) topics; e.g. LinkedIn content creation, Video editing, Collaterals for Career Fairs and Recruitment Talks
• Assist in key areas of HR shared service functions; e.g. attending to employees’ queries/requests relating to HR policies, benefits administration, letters preparation

Job Descriptions:

• The HR Analyst Intern will support in data cleaning on HRIS system
• Analyse HR data and build dashboards to facilitate management reporting
• Test and recommend possible metrics to measure operational performance and efficiency for various departments.
• Analysing data and statistics for trends with regard to HR practices, Employees Engagement, Compensation and Benefits, Employees Turnover and Productivity.
• Build reports and models based on data gathered
• Present analysis and findings to HR Director
• Any other ad-hoc project that is assigned from time to time

Requirements:

• A bachelor's degree or undergrad equivalent.
• Working experience with data mining and analytics.
• Excellent research, analytical, and problem-solving skills.
• Excellent knowledge of Microsoft Office Suite, Excel, PowerBI visualization and the ability to create charts, spreadsheets, and presentations.
• Good Communication skills (English and Chinese).
• Good communication skills and systematic thinking.
• Able to commit for 6 months internship.

Job Description:

• Perform HR functions including Payroll, Employee data maintenance, Training administration and day to day HR process.

• Process Monthly payroll for employees using Opensoft for approximately 150 headcounts

• Leave administration for e-Leave portal

• Generate monthly payroll reports and handle payroll related enquiries

• Responsible for Work pass applications, renewals and cancellations

• Prepare and draft Letter of Appointment, Letter of Confirmation and other employment related contracts

• Timely submission of CPF contribution, IR21 and yearly income tax filing

• Submission of government-paid claims such as Training Grants, NS claims, Maternity Leave, Childcare Leave and other government related claims

• Handle MOM Surveys, apply WP, S Pass

• Maintaining personnel files and keep HR related information updated

• Involve in the implementation of new HR initiatives, projects and policies

• Assist in the reviewing of Employee Handbook annually

• And other ad-hoc duties as assigned.

Requirement

• Minimum Diploma in Human Resource Management and Business Management or related field

• At least 5 years of relevant working experience

• Worked in Food & Beverage (F&B) industry will be an added advantage

• Knowledge of Singapore Employment Act

• Able to maintain close and effective personal working relationships at all levels of the organization

• Ability to work independently with little supervision, resourceful, meticulous and organized

• Good team player with interest to learn

• Proficient in Microsoft Words / Excel / Power Point

• Knowledge of Opensoft Payroll will be an added advantage.

Job Description:

Provide recruitment support for all levels of staff including:

• Job advertisement posting;
• Screening resumes to determine which candidates meet the minimum requirements;
• Conducting interviews to narrow the number of potential candidates who will be interviewed by the hiring Director;
• Conducting reference checks by verifying employment information and contacting the professional and personal contacts provided by the candidate;
• Schedule interviews for hiring Director via online or face to face.

Requirements:

• Preferably Entry Level specialized in Human Resources or equivalent;
• Excellent communication skills;
• Training will be provided for candidates with minimum experience.

First round of interview will be held via zoom.

Responsibilities:

• Oversee the full spectrum of Human Resource, administrative, and building facility functions for the organization.
• Design, develop, and implement HR policies, procedures, and programs that align with the organization’s objectives and legal requirements.
• Ensure that all HR policies are effectively communicated to employees and consistently enforced.
• Handle complex employee relations issues, including dispute resolution, grievances, and disciplinary actions.
• Promote a positive and inclusive work environment to foster employee engagement.
• Participate in the recruitment process, including job posting, resume screening, interviewing, and onboarding.
• Collaborate with hiring managers to identify staffing needs and ensure timely and successful recruitment.
• Assist in the development and implementation of training and development programs to enhance employee skills and competencies.
• Identify opportunities for career growth and succession planning within the organization.
• Support the administration of compensation and benefits programs, ensuring competitiveness and compliance with relevant laws.
• Assist in the performance management process, including setting objectives, conducting performance appraisals, and identifying areas for improvement.
• Ensure compliance with data privacy regulations and maintain accurate employee records.
• Stay updated on labor laws and employment regulations to ensure the organization’s HR practices remain compliant.
• Assist in investigations and audits related to HR matters.
• Provide HR leadership for entities within a listed company, ensuring alignment with corporate governance, compliance standards, and regulatory requirements.
• Administer and manage employee share schemes, including onboarding participants, handling queries, and ensuring compliance with legal and tax regulations.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience in HR roles, with a minimum of 5 years in a Senior HR position.
• Experience managing HR operations for entities of a listed company, with a strong understanding of corporate governance and compliance.
• Hands-on experience in designing, implementing, and managing employee share schemes or similar incentive programs.
• Strong knowledge of employment laws and regulations.
• Excellent interpersonal and communication skills.
• Problem-solving and conflict resolution skills.
• Strong organizational and project management abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Detail-oriented and results-driven.
• Interest in video gaming is a plus.

Job Description

The HR Business Partner is a seasoned subject matter expert, responsible for serving as a consultative business partner to senior managers within assigned business groups.

The primary responsibility of this role is to participate in the implementation of strategies relating HR and provide general HR support to employees in their area of responsibility and/or stakeholder group.

The HR Business Partner has specialist knowledge and answers queries related to their area of responsibility and/or stakeholder group.

As Organization Development Specialist, the ideal candidate comes with strong background:

• Organization Transformation: Strategic Planning and manage pockets of oragnization transformation
• Needs Assessment: Conduct thorough analyses to identify organizational needs and opportunities for improvement. This involves employee surveys, performance reviews, and various diagnostic tools.
• Program Design: Develop customized programs focusing on leadership development, talent management, employee engagement, and succession planning. These initiatives are designed to align with the organization's strategic goals.
• Change Management: Guide and manage organizational changes, ensuring smooth transitions and minimal disruptions. This includes planning, communication, and support throughout the change process.
• Culture Building: Foster a positive organizational culture that supports the company's values and mission. Engage employees through various initiatives and facilitate a cohesive, collaborative work environment.
• Data Analysis: Utilize data analytics to measure the effectiveness of development programs. Continuous improvement is achieved by analyzing feedback and performance outcomes.
• Consultation: Act as an internal consultant to managers, providing expertise on organizational best practices and development strategies

Key Responsibilities:

• Supports the design, development and execution of talent management.
• Analyzes business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience.
• Supports the creation of effective employee relations, retention and rewards programs.
• Contributes to the design and implementation of strategies relating to the workforce planning, development, engagement and general HR support of employees in the area of responsibility and/or stakeholder group.
• Acts as a consultative business partner to the assigned stakeholder group by advising them of trends in HR practices, the labor market and general developments that could impact on the human resources in the area of responsibility.
• Executes programs developed by the relevant HR / CoE team in the assigned stakeholder group.
• Works across multiple teams to driving change in the organization.
• Assists with the implementation of HR programs as required.
• Ensures that all employees are mapped to the correct organizational job profile and continuously ensures alignment to the job architectures to drive effective employee metrics.
• Assists in the deployment, management and measurement of learning and development programs.
• Proactively support the compilation of talent pipelines, execute targeted recruitment campaigns for prospective employees and support any other initiatives required to effectively recruit for the area of responsibility.
• Contributes to driving the on-going engagement of employees in the assigned stakeholder group through communication, information sharing and knowledge management.
• Undertakes regular reviews of data and trends to understand performance and productivity drivers in the relevant employee base.

Knowledge and Attributes:

• Seasoned knowledge of strategic HR planning, talent management, and organizational development.
• Seasoned knowledge of labor laws, employment regulations, and HR compliance requirements.
• Seasoned expertise in performance appraisal processes, goal setting, and performance improvement techniques.
• Seasoned knowledge of recruitment strategies, candidate sourcing, and selection methods to attract and retain top talent.
• Ability to handle employee relations issues and resolve conflicts.
• Seasoned understanding of HR policies, procedures, and best practices.
• Seasoned knowledge of compensation principles and benefits programs to ensure competitive and equitable rewards for employees.
• Seasoned expertise in identifying training needs and developing learning programs to enhance employee skills and capabilities.
• Excellent communication and influencing skills to engage with senior executives and stakeholders.
• Seasoned proficiency in managing organizational change and leading change initiatives.
• Ability to make informed and data-driven decisions that impact HR and organizational outcomes.
• Seasoned skills in using HR data and metrics to derive insights and support data-driven decision-making.
• Demonstrates high ethical standards and maintaining the confidentiality of sensitive HR information.
• Seasoned ability to influence and persuade business stakeholders to gain support for HR initiatives.
• Eagerness to stay updated with the latest HR trends, industry best practices, and professional development.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in a Human Resources or business.

Required Experience:

• Seasoned demonstrated experience in similar senior HRBP role preferably gained within a global IT organization.
• Seasoned experience developing and implementing HR strategy and policy.
• Seasoned demonstrated experience working in partnership with a range of stakeholders including managers, trade unions, employees and external partners.
• Seasoned demonstrated experience managing conflict and sensitive issues and achieving positive outcomes
• Seasoned demonstrated experience developing and managing change projects and programs.

You will develop and drive people strategies for Singapore and SEA, covering multiple businesses including TVD, UPI, Networks & DTC and other businesses on site. You will partner closely with key executives to cultivate an inclusive, positive and productive workplace culture; identify, develop and retain talents; create and implement local employee experiences and learning & development initiatives. You will develop and maintain a strong relationship with partners in talent acquisition, executive search, compensation & benefits, employment law, etc. to drive high quality HR services delivery to business. You will also serve as HR community leader in Singapore and role model and advocate for “one team” spirit.

You will report to Vice President, Human Resources APAC and partner closely with broader HR community as well as business leaders in Singapore and SEA.

Key Responsibilities:

Strategies

• Partnering with senior leaderships teams to develop key people strategies and objectives for the organization, ensuring that the HR initiatives and programs are clearly aligned with business priorities.
• Participate in and be a thoughtful contributor at key senior management meetings and provide HR input for strategic business projects and long-term planning and budgeting processes.

Talent

• Partner with TA team to ensure timely supply of quality talents to meet business needs.
• Play a leading role in key HR processes including talent review, compensation, performance management, talent planning etc.
• Help to identify learning needs, leveraging internal and external resources to deliver learning programs to support development.
• Provide advice to business leaders, managers and employees on all matters related to employee and organizational development.
• Ensure the delivery of corporate training initiatives.
• Partner/collaborate with HR colleagues across NBCUniversal to drive projects and bring initiatives to fruition.

Change Leadership

• Lead organizational change management process in response to business strategies.
• Where required manage HR due diligence and transaction support for M&A or divestment activity, including integration and change management

Employee Relations and Experiences

• Provide HR leadership and coaching to employees and managers regarding employee relations issues. Ensure prompt and effective management of employee relations issues and grievances.
• Offer guidance and counseling to employees and managers concerning work-related issues and work to resolve issues in a proactive and positive manner.
• Manage and communicate HR policies; develop and implement HR practices and procedures aligned to meet the needs of the business. Ensure compliance with relevant local laws.
• Work with leaders and employees to establish and maintain a positive work environment which encourages the full use of the organization’s diverse talents and abilities.
• Create and execute on Employee Survey action plans and engagement and communications activities.
• Ensure HR operational excellence in data management, HR systems, payroll coordination, on-boarding, off-boarding etc. to enable a desired employee experience.

HR Team

• Provide leadership and oversight of daily activities of local HR team.
• Provide coaching and guidance to develop HR team’s capabilities.

About Avanta Global:

Avanta Global, a member of the TÜV NORD Group, is one of Singapore’s most successful service provider in the area of Safety and Health, Environment and Quality since its conception, due to our unparalleled attention to customer satisfaction and work ethics. Over the years, we have grown from humble beginnings to provide solutions to customers in over 14 countries around the world. Our success lies in our determination to provide trustworthy service while keeping up with the latest standards of the field.

Job Description:

• Responsible for recruitment activities such as drafting and placing job advertisements in accordance with MOM regulations, screening job applications and arranging interviews, liaise with recruitment agencies etc
• Follow up with candidates and/or new employees on relevant paperwork such as employment application forms, pre-employment check, employment contract, and other employee related letters or memos
• Prepare orientation package and conduct orientation briefing for new employees and send HR welcome email for new employees etc
• Maintain employee records according to policy and legal requirements.
• Process employee’s payroll according to MOM regulations.
• Facilitate the monthly submission of CPF contributions and the annual filing of IR8A forms.
• Assist in performance review and peer review process on a semiannually basis
• Assist to execute and monitor employee recognition schemes and budgeting
• Review and update employee policies and guidelines in accordance with local employment regulations and company’s procedures
• Check and submit claims such as timesheets, leave/MC applications, transport claims and other miscellaneous claims for approval
• Manage exit formalities such as exit interviews and hand over process
• Highly self-motivated to achieve KPIs and targets
• Provide reports for management review
• Adhere to company’s confidentiality policies and work processes
• Other ad-hoc duties as assigned by the company

Job requirement:

• Minimum 2 - 5 years experience in Human Resources and operational duties
• Well organised, independent and solutions-driven individual
• Resilient and able to work in a fast-paced environment
• Meticulous and pay attention to fine details

Applicants who are able to start work immediately will be an advantage

Application Instructions:

Interested candidates are invited to submit their resume and cover letter to [email protected]

Please include "HR Executive" in the subject line. You may also reach me at 8129 5985. Only shortlisted candidates will be contacted for interviews.

Avanta Global (A TÜV NORD Group Member) is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest in joining our team.

Job description

• Preparing employees’ training bond letter prior to start of training/course and ensures updating of training bond record
• Preparing and updating of training calendar
• Updating of training records every month
• Preparing the daily line-up materials every week and line-up calendar every month
• Administering performance appraisal (goal setting, etc) in July (for mid-year) and December (for year-end)
• Preparing and circulating of birthday cards and purchasing of gift vouchers for full-time employees celebrating their birthday in that particular month
• Coordinating and organizing Staff Meeting
• Onboarding newcomers to the company.
• Managing company staff, including coordinating, and supporting the recruitment process.
• Coordinating and registering of employees’ trainings, seminars, workshops, briefings, etc (external, in-house, and internal) as per the Total Company Training Plan
• Preparing and updating of training calendar
• Administering APPLE forms for employees’ trainings, seminars, workshops, briefings, etc
• Administration and coordination of confirmation appraisal (for new employees) and performance appraisal
• Preparing the agenda, room set-up, attendance, departmental presentation, etc for Staff Meeting
• All data pertaining to the above must be duly updated in HR folders within the company drive
• Identify ways to improve processes to gain efficiency using information technology tools.
• Operate HR systems efficiently and effectively.
• Performs other duties as may be assigned from time to time

Job Requirements:

• Minimum GCE ‘A’ level or Diploma in Human Resources Management or equivalent
• Minimum of 1-year work experience preferably in Education Industry
• Ability to handle sensitive and confidential information with discretion
• Excellent command of both spoken and written English
• Pleasant personality and positive attitude with strong desire to learn
• Work independently with minimum supervision
• Good communication and interpersonal skills
• Digitally savvy
• Confident to conduct presentations on management reports
• Possess strong data analytical skills & business acumen
• Possess a transformational mindset
• Proficient in Microsoft Office applications

• To be the person responsible for your own business unit.
• To oversee operations, ensuring that guest satisfaction is monitored and where appropriate, rectified throughout their experience
• To enforce and monitor that all operational standards, as per policies, SOP and quality measures are in place at all times
• To constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly
• To ensure that the outlet reaches its sales target
• To maximize profitability of the bar by increasing turnover (revenues and covers). A keen eye for numbers
• To liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

• Ensuring that all food is of excellent quality and served in a timely manner
• Planning the menu, keeping in mind budget, and availability of seasonal ingredients
• Overseeing all kitchen operations
• Coordinating kitchen staff, and assisting them as required
• Training staff to prepare and cook all the menu items
• Taking stock of ingredients and equipment, and placing orders to replenish stock
• Enforcing safety and sanitation standards in the kitchen
• Creating new recipes to keep the menu fresh
• Keeping up to date with industry trends
• Receiving feedback and making improvements where necessary

· Manage development and implementation of business strategy approved by CEO

· Monitoring and reporting of company performance (monthly performance analysis report and financial reports against targets)

· Legal representation of company and maintain regular contact with overseas government including timely reports (tax department and other agencies as required)

· Establish and maintain an effective local and overseas marketing and sales strategy (Direct sales, B2B contracts)

· Represent company in corporate meetings (Both in Singapore, ASEAN countries and in China).

· Acquire new partnerships in the ASEAN and China market.

· Creating, optimizing, and monitoring corporate travel policies.

· Analyzing and preparing reports on travel tours.

· Ensuring operations run smoothly

Job Requirements

· Degree in hospitality and tourism related field

· Personal network of travel partners in ASEAN and China is a must

• Responsible for the daily operations of the restaurant
• Ensure the restaurant meets and maintains health & safety regulations, sanitation, handling & cleaning procedure / standards, and food safety.
• Train, supervise, discipline, and motivate staff to achieve excellence in performance and ensuring compliance on HR Policies and Guidelines.
• Train, supervise, discipline, and motivate staff to achieve excellence in performance and ensuring compliance on HR Pol and Guidelines.
• Provide excellent customer experience

Manager Job Responsibilities:

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

• Performance management
• Project management
• Coaching
• Supervision
• Quality management
• Results driven
• Developing budgets
• Developing standards
• Foster teamwork
• Handles pressure
• Giving feedback

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

Job Description

· Provide foot reflexology and body massage services.

· Ensure high level of service standards.

· Responsible for the maintenance of cleanliness and neatness of the facilities

· Responsible preparing the necessary treatment products, replenishment of products, towels supply etc.

· Handle customer queries and concerns efficiently and politely

Requirements

· Able to commit on weekends/public holidays

· Able to work long hours and overtime

· Minimum 1 year of relevant experience

· Able to withstand body ordour

· Pleasant personality and hardworking

Benefits

· Attractive salary

· Conducive working environment

Main Responsibilities:

· Providing relevant beauty services, sales ability is required

· Need to perform housekeeping/cleaning of facilities

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.