Job Description & Requirements

Job Responsibilities-

• Take charge of leading the kitchen operation team to ensure the preparation and delivery of high-quality menu items that align with the concept offering.

• Monitor and enforce the implementation of processes and guidelines in Kitchen Operations.

• Train and develop kitchen staff to meet the highest quality standards in meal preparation.

• Organize the positioning of kitchen staff according to operational needs to optimize kitchen efficiency.

• Manage the quality and quantity of kitchen inventory, as well as the products received from suppliers.

• Understand food cost models and their impact on restaurant profitability.

Job Responsibilities:

· Building and Contracts administration on site.

· Preparing and checking progress claims to Clients and from sub-contractors.

· Call for quotations, review and evaluate before awarding of contracts.

· Update and submit details and information such as taking-off, estimation works and tabulations as and when requested.

· Prepare and finalise outstanding progress claims and final claims.

· Proficiency in Microsoft Office, Cost Estimation Analysis, Measurement and Valuation, Contractual Knowledge, Negotiation, Leadership.

Requirements:

· Bachelor Degree in Civil Engineering with min 3 Years of Experience

We would like to invite interested applicants to apply.

Thomas Tan

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Job description

• Manage the Project Cost, Schedule and Resources.
• Manage and provide updates to customers and stakeholders.
• Ensure the project is delivered on time, within budget, and meet customer expectations.
• Manage project team and work closely with the Technical Manager.

Skill

• Minimum Educational Qualification (& discipline): Diploma or Degree in IT or Engineering Field
• Preferred with at least 2 years of project management experience
• Good people management skill
• Project Management Professional (PMP) or equivalent qualification is an added advantage.
• Singaporean only

Maestro HR

damien lee tian hong

R1106726

16C8462

· Reputable and stable organization

· Good career growth prospect

· Overseas working opportunities

A Civil and Tunnel infrastructure construction company in the Asia Pacific, with operations in Singapore, India, Hong Kong, Malaysia and venturing into emerging markets in Vietnam and Macau.

Job Responsibilities:

· Coordination with relevant parties: LTA, QPS, QPD and other sub-contractors and suppliers.

· In charge of site operations with Safety and Quality Assurance.

· Overall manage site manpower, equipment and materials according to site requirement in consider in conjunction with cost saving.

· Report to Senior Manager on all relevant project matters and implement the integrated strategy according to company requirement.

Requirements:

· Bachelor's Degree in Civil Engineering or related field

· Experience in tunnel construction, project management, and engineering

· Knowledge of innovative tunnelling technologies like Tunnel Boring Machines (TBM)

· Familiar with CAD and other general office software.

We would like to invite interested applicants to apply.

Thomas Tan

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Recruitment:

• Manage manpower needs by sourcing, identifying, and selecting suitable candidates that match the hotel's profiles.
• Conduct market surveys and provide labor market insights and trends to enhance recruitment strategies and forecasting (manpower planning).
• Find external candidates to complement the hotel's workforce in compliance with local labor laws.
• Monitor the number of recruits to ensure it aligns with business needs.
• Prepare monthly statistics related to manpower, turnover, etc.

Compensation:

• Ensure that salaries for new hires and promotional adjustments align with approved salary ranges.
• Conduct annual salary and benefits surveys and keep an updated database on compensation packages offered by competitor hotels.
• Oversee and manage the annual performance appraisal process.
• Administer fringe benefits for different staff categories according to HR policies and procedures.
• Gather and compile relevant statistical reports on manpower and labor costs.
• Assist in compiling data for the Human Resource Budget.
• Maintain an efficient HR system to provide timely and updated information to management and departments.

Employee Relations:

• Offer counseling services to help staff perform their jobs more effectively.
• Provide guidance on recruitment, training, development, staff welfare, compensation, and retention.
• Advise Department Heads and Managers on HR matters following policies, procedures, and local laws.
• Assist in creating and updating HR policies and procedures.
• Review existing HR policies and practices and explore the feasibility of standardization.
• Interpret hotel policies to key personnel and ensure strict compliance.
• Approve part-time and overtime requisitions for departments.
• Establish an effective communication system between the hotel and employees.

Industrial Relations:

• Handle all industrial relations issues, including collective bargaining with unions, resolving employee disputes, and conciliating with unions/ministry.
• Conduct Board of Inquiry for disciplinary issues and recommend actions to maintain staff discipline.
• Foster and maintain a positive relationship with the union, liaise with union officials on industrial relations matters, and resolve grievances in line with legal requirements.
• Develop and implement HR and industrial relations policies, guidelines, and practices for the hotel.
• Review employee-related activities to ensure compliance with local legislation, safety regulations, and legal requirements.
• Network with other hotel HR practitioners to stay aligned on salary administration, compensation, and benefits.

Training:

• Work closely with Department Heads to assess training and development needs, maintaining open communication to improve employee skills, attitudes, and knowledge.
• Monitor training expenses to ensure they stay within budget.
• Prepare monthly and yearly reports on training activities.
• Oversee the maintenance of training records and ensure they are updated regularly.

Welfare:

• Promote a healthy work environment through sports and recreational activities.
• Ensure the maintenance of staff facilities to create a motivating environment.
• Oversee the upkeep of the staff cafeteria and ensure the provision of nutritious meals.
• Ensure all notices are displayed on the staff canteen notice board.
• Assist employees with welfare-related matters.
• Manage medical costs and ensure adequate insurance coverage.
• Perform any other duties as assigned by management.

Performance Management:

• Collaborate with department heads to create effective performance reviews and SMART plans to measure individual performance and identify areas for improvement and challenges.

Career Management, Succession Planning & Outplacement:

• Work with top management to:Identify high-potential associates.
  Develop career programs for key employees to support the company’s growth.
  Create programs and timelines to facilitate smooth transitions for employees entering or exiting their positions.

Requirements:

• With Diploma or Higher in related field.
• At least 3+ years of experience in related working experience.
• Well-versed in MS Office Applications.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

· Reputable and stable organization

· Good career growth prospect

· Overseas working opportunities

A Civil and Tunnel infrastructure construction company in the Asia Pacific, with operations in Singapore, India, Hong Kong, Malaysia and venturing into emerging markets in Vietnam and Macau.

Job Responsibilities:

For Sewage and Drainage Pipe Jacking Project

· Have a chance to work in SG, Indonesia, HK.

· 5 years above site supervision and overall management experiences.

· Able to plan, design concept, organize resources for these projects.

· Able to add value for the projects through design concept, machine selection, manpower allocation, good schedule and planning.

Requirements:

· Min Bachelor Degree in Civil Engineering with min 3 Years of Experience.

We would like to invite interested applicants to apply

Thomas Tan

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

· Reputable and stable organization

· Good career growth prospect

· Overseas working opportunities

A Civil and Tunnel infrastructure construction company in the Asia Pacific, with operations in Singapore, India, Hong Kong, Malaysia and venturing into emerging markets in Vietnam and Macau.

Job Responsibilities:

For Sewage and Drainage Pipe Jacking Project

· Have a chance to work in SG, Indonesia, HK.

· 5 years above site supervision and overall management experiences.

· Able to plan, design concept, organize resources for these projects.

· Able to add value for the projects through design concept, machine selection, manpower allocation, good schedule and planning.

Requirements:

· Min Bachelor Degree in Civil Engineering with min 3 Years of Experience

We would like to invite interested applicants to apply.

Thomas Tan

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

• MNC Company
• Basic $3000 - $3500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tai Seng
• Working days: Monday to Friday
• Working hours: 9am to 6pm

Job Responsibilities:

• Full spectrum of HR & Administrative duties
• Assist to manage employees’ matters in areas of compensation matters, appraisal for annual increment and performance bonus
• Manage HR Administrative duties in areas of preparation of all HR related letters, insurance, maintaining HR Documentation, etc
• Ensure timely processing of monthly payroll for employees
• Journal entries for payroll, OT, bonus accrual and related
• Assist in coordinating in training programme and liaise with nominated trainees on training requirements
• General office administration and management
• Any ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec/Diploma in Human Resource, Admin or related field with minimum 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities

• The Network Administrator's role is to design and implement networking solutions to a simulator system.
• You are responsible to communicate closely with project team and vendors to support business units to deliver the simulator system.
• You will participate and contribute in the entire network design and implementation process for the simulator system.
• Responsibilities include the following areas,Network solution design and advice to the project team
  Perform networking activities like network IP subnetting, network peripherals configuration, network performance testing, and other required testing.
  Liaising with and managing vendors to deliver network equipment, cabling, and/or services.
  Supporting project milestones and presentation
  Supporting project deliverables and documentation in network design.
• Involved in the design, implementation, documentation, testing, and troubleshooting of network design.
• You will be part of a system engineering team and responsible for the area of network design and solutions.
• Performs any additional duties assigned by the immediate supervisor or senior management

Requirements

• Diploma / Degree in Computer Engineering, Communications & Network Engineering or related fields
• Knowledge of Network and Communications design.
• At least 3 years of experience in ICT system, network design or enterprise system related.
• Applicant with no experience are welcomed to apply.
• Strong interpersonal and communication skills
• Meticulous to details and able to follow processes.
• Knowledge or certification in network design (e.g. CCNA) would be advantageous
• Knowledge in enterprise system design and/or cloud infrastructure design would be advantageous
• 5 day week (AMK and Boon Lay area available)
• Singaporeans Only

Maestro HR

damien lee tian hong

R1106726

16C8462

Responsibilities

• Perform reliable sourcing for materials and services based on required specification.

• Conduct RFI, RFP, RFQ, tender activities in accordance with Procurement Governance & Regulations.

• Carry out spend analysis and conduct purchase/contract negotiation with vendors/suppliers to ensure materials/services are acquired at most competitive pricing.

• Processing of PO, Change Order as well as timely deliveries and quality performance.

• Liaise and collaborate with stakeholders on materials/services received and closing of PO.

• Work closely and provide regular feedback on materials/services status to stakeholders.

• Any other ad-hoc duties as assigned from time to time.

Requirements

• Diploma or Degree in Engineering or similar position with at least 2 years working experience.

• Proficient in supply chain management.

• Knowledge and understanding in procure to pay process.

• Knowledge in automotive industry is an advantage.

• Familiar with SAP platform and Microsoft 365 office tools.

• Able to multitask, prioritize and manage time efficiently.

• Good negotiation skill.

• Good team player, a person with integrity, maturity and self-motivated.

Licence no: 12C6060

Responsibilities

• Install, configure, test and maintain operating systems, application software and system management tools

• Provide technical hands-on to troubleshoot and resolve performance bottlenecks and systems/hardware related issues

• Support warranty and support activities including preventive maintenance patching, reactive remediation for vulnerability scan and firmware updates for systems devices

• Liaise with 3rd party vendors/IT providers for support and problem resolution

• Maintain security, backup, and redundancy strategies. Plans and implements system automation as required for better efficiency

• Manages and monitors all installed systems and infrastructure to ensure they are aligned with customers’ security policies, guidelines and SOP (standard operating procedure)

• Prepare for meetings and tailoring communications to address business needs of customers as part of the post sales process

• Handle customers' change request and follow through the change control processes

• Prepare and maintain assets to ensure availability and update of capacity reports

• Prepare and update technical documentations including SOP, system documents, deployment test plans, capacity reports and incident reports

• Analyze helpdesk (Level 1 support) / via phone or email requests promptly and provide solutions, follow-up on helpdesk for technical support and provide 2nd and 3rd level support

• Understand customer’s production support challenges, recommends solutions to meet their needs, and ensures high level of customer's satisfaction

• Stay abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems. This includes interacting with distributors/vendors on an on-going basis to stay current

• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree or Diploma in Information Technology/Information Systems/Computer Science/ Engineering or equivalent qualifications

• At least 3 years of hands-on experience in installing, configuring and troubleshooting Windows based environments including Active Directory and MSSQL database

• Experience with virtualization and containerization (e.g., VMware, Virtual Box) is a must

• Proficient in maintenance support operations including security patch/fix management and contingency/DR planning

• Experience in network / system management and deployment tools

• Hands on experience supporting established products such as Lenovo, Dell, HP, Pure Storage, Veeam, Veritas, Vsphere, Solarwinds etc

• Certificate in ITIL is preferred

• Good understanding of a services business in a high-tech environment from a supplier, integrator or operator’s perspective with broad awareness of industry technical architecture, emerging technologies and best practices with sufficient knowledge to determine what is and is not possible

• Possess strong analytical and problem-solving skills, combined with ability to provide quick resolution to problems

• Excellent communication and interpersonal relationship building skills

• Ability to work independently with minimum supervision on 24/7 standby and under tight schedule / pressure

• Ability to write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks is a plus

• Experience in managing systems in Cloud environment (eg AWS, Azure) is a plus

• Experience in supporting Alcatel, Cisco & Palo Alto devices is a plus

Licence no: 12C6060

Responsibilities

• Analyze helpdesk (Level 1 support) / via phone or email requests promptly and provide solutions, follow-up on helpdesk for technical support on all Business Unit Products and Solutions

• Prepare for the commission, de-commissioning and tech refresh of network devices

• Facilitate in problem solving and collaboration and provide a fast break-fix solution and service

• Ensures network platform is functioning properly at the customer site.

• Maintain the availability of network operations including network related incident and change management in accordance with stipulated Service Level Agreements

• Provide preventive maintenance such as patching and firmware updates for network devices

• Ensure network infrastructure complies with security policies

• Prepare and maintain assets to ensure availability and update of capacity reports

• Update process and procedural documents

• Support and assist in product/solution demonstrations, proof of concepts and installation for customers & resellers

• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor’s degree or Diploma in Information Technology/Information Systems/Computer Science, Business IT, Engineering or its equivalent.

• At least 1 year of experience in network support

• Good knowledge of the following, but not limited to:

• Firewall technologies (high availability, virtual firewall concept)

• IP load balancer

• Campus Network Design, Distribution and core switches, Wireless

• Network Access Control

• Router configuration (high availability)

• LAN and WAN administration

Licence no: 12C6060

Job Description & Requirements

Job Description:

• Manages and monitors all installed systems and infrastructure to be in line with SOP (standard operating procedure) in place.
• Defines customers’ needs and functionalities.
• Assists in the coordination of system related activities and evaluation of the implementation design.
• Installs, configures, and tests operating systems, application software, and system management tools.
• Ensures the highest level of systems and infrastructure availability.
• Collaborates and manages various stakeholders to ensure high quality deliverables within the guidelines, policies, and procedures.
• Anticipating & troubleshooting systems related issues.
• Continual maintenance of security, including backup and redundancy strategies.
• Liaising with 3rd party vendors, IT providers, etc. for support where required.
• Provide system documentation and SOPs.

Requirements:

• BS/MS degree in Computer Science, Engineering or a related subject
• Proven working experience in installing, configuring and troubleshooting UNIX /Linux based or windows environments.
• Experience in Managing server virtualization technologies like VMWare, KVM or Microsoft Hyper-V
• Experience with virtualization and containerization (e.g., VMware, Virtual Box)
• knowledge of Linux: RedHat, CentOS, Debian, Amazon Linux, etc; Windows Server 2019 will be an advantange
• Experience with monitoring systems
• Solid experience in the administration and performance tuning of application stacks ) is an added advantage
• Experience with automation software is an added advantage
• Experience with networking knowledge (OSI network layers, TCP/IP) is an added advantage

Working Location: AMK / Jurong area available

Maestro HR

damien lee tian hong

R1106726

16C8462

• Responsible for overseeing the project management and execution of the project assigned by the Division Manager. Develop and review the project schedule and ensure timely delivery of the project.
• Stakeholder Management. Understand customers’ requirements and ensure customer satisfaction. Liaise and coordinate with customer and vendors, deconflict training and works on the ground.
• Resource Management. Manage resources such as manpower, computers and project space, for software development, integration and testing.
• Finance / Budget Management. Oversee the budget and spending of the project and ensure timely submission of finance / procurement documents such as Certificate of Completion (COC), Request for Billing (RFB), Purchase Request (PR), Purchase Order (PO), and ensure Goods Receipt (GR) upon receipt of delivery of goods and services.
• Perform any other tasks assigned by the Division Manager.

Job Requirements

• Essential to have proven leadership and management skills.

• Good track record of managing projects for at least 3 years.

• Goot to have professional certifications such as Project Management Professional (PMP).

• Good to have knowledge and experience with firefighting and damage control requirements.

• Good to have technical knowledge in monitoring and control systems such as Supervisory Control and Data Acquisition (SCADA), hydraulics system for motion control, CCTV and PA systems.

• Able to work in naval base/environment.

5 day week

Maestro HR

damien lee tian hong

R1106726

16C8462

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform beauty treatment for guests.

• Explaining treatments and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Good interpersonal and communication skills.

Job Description:

• Welcome customers and identify their preferences by asking pointed questions.

• Recommend hairstyles and haircuts according to customers’ face shapes and tastes.

• Cut, trim and shave hair using professional equipment.

• Apply a wide range of hair coloring techniques, like highlights.

Job Requirement:

• Possess good experience to the above.

• Hands-on experience with various coloring techniques.

• Knowledge of a wide range of haircuts, suitable for all hair lengths (e.g. braids and top knots).

• Good interpersonal and communication skills.

Job Description:

• Promotes and maintains patient health by providing services under the supervision of a physician.

• Implement physician directives.

• Performs therapeutic procedures.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Effective communication skills.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform beauty treatment for guests.

• Explaining treatments and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Good interpersonal and communication skills.

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of furniture, parts, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Job Description:

• Using manual and computerized diagnostic methods to identify potential problems in a car.

• Explaining mechanical problems and possible solutions to clients.

•Testing parts and systems to ensure they work correctly.

• Performing basic automotive care, including changing oil and rotating tires.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in automobile mechanic work.

• Possess good automobile technical knowledge.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform beauty treatment for guests.

• Explaining treatments and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Good interpersonal and communication skills.

• To assist the Administration Manager (AM) / School Leaders in the day-to-day operation of the school front counter, in general administration and in the school’s service excellence initiatives to achieve positive customer relations and satisfaction level.
• Handle phone calls, walk-ins and general enquiries from parents, students, and members of the public
• Render first level assistance to walk-in students’ needs including sick and injured students. To escalate case to other colleagues in the office immediately if it is beyond superficial cases
• Communicate with teachers regarding parents’ messages from phone calls or walk-in parents
• Manage items on loan and/or for collection as assigned by the Admin Manager or VPA
• Manage stock of spare uniforms, office stationeries and pantry items
• Manage snail mails as instructed by Admin Manager or VPA
• Assist in the counting and sorting / distribution of brochures or leaflets / items to the teachers and students
• Maintain stock of first aid supplies
• Maintain the forms in General Office (ensure forms are current and replenished timely)
• Maintain tidiness of the reception area at all times
• Any ad-hoc admin duties assigned by the School Leaders / AM
• The Personnel is required to sign an undertaking to safeguard official information
• To perform any other duties as assigned by SH/HOD overseeing the department.
• This position is open to all who are fulfilling aforesaid requirements.

Job Responsibilities

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

· Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

· Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

· Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Shift Options (Choose 1)

Option#1: Weekends/PHs shift

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Responsibilities:

- Perform impact analysis on Project scope and document proposed solution and estimated required effort

- Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document

- Collaborate with Functional Business Analyst to clarify functional and non-functional requirements

- Define and ensure traceability from functional specifications to business requirements

- Ownership of the creation of functional design specifications and technical design document

- Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase

- Review and contribute to test planning and design for SIT and UAT

- Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

- Provide input to impact assessment and estimation for Project Change Request

- Manage and work with vendor and internal Banking teams to successfully deliver committed scope for AML systems

- Manage and work with stakeholders during all phases of system changes delivery

- Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.

- Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to help improve overall delivery competency level.

Requirements:

- AML/Compliance Tech system enhancements delivery experience in the banking industry

- Hands on experience in design and configurations/development work for the NetReveal AML application

- Experience in leading, with good results, design gathering and design workshops with users as part of project delivery or defects fix it work

- Strong Oracle SQL, PL/SQL and Unix skills

- Good application design operational impact awareness

Key Domain/ Technical Skills:

· SQL / PL-SQL, Java, Unix shell scripts

· Netreveal / Actimize / Fircosoft AML application,

· DevOps change process familiarity (Bitbuket, Jenkins), Control-M, Aldon

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of vegetables/fruits, frozen foods, frozen chickens/meats/fishes, groceries, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.