Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform foot reflexology treatments following the established protocols, and allotted treatment times.

• Explaining foot reflexology, treatments, and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Effective communication skills.

1. Social Media Management

Create and upload videos and posts on social media platforms (e.g., Facebook, Instagram, LinkedIn).

Engage with audiences by responding to feedback, inquiries, and comments on social media.

Monitor social media trends and suggest content strategies to improve engagement.

2. Sales and Customer Service

Handle client inquiries through phone, email, and social media.

Issue invoices, process sales orders, and maintain accurate sales records.

Attend to walk-in customers, providing excellent service and product recommendations.

3. Inter-company Coordination

Liaise with sales and logistics teams to ensure timely and efficient delivery of products.

Act as a communication bridge between departments for smooth operations.

4. Export Sales

Identify and approach potential international partners.

Coordinate with logistics for export requirements, including documentation and shipping.

Build relationships with overseas distributors and clients to grow the business globally.

5. Administrative Support

Maintain client databases and follow up on sales leads.

Generate reports and assist in marketing campaigns or events.

How to Apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. Wish you all the best.

Damian Tan (EA Reg No: R1102628)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

Manning of the School General Office Reception counter and attending to walk-in customers, e.g. contractors, parents, pupils, public, etc.

Attending to students at sick-bay (including administering basic First Aid) and liasing with school leaders, calling ambulance and liasing with medic staff, Form teachers and parents.

Attend to contractors when available

Receiving in-coming mails/goods deliveries and arranging outgoing mails for posting

Answering of telephone calls

Support in the maintenance of the sick bay (e.g. basic cleaning)

Incharge of stock balance and ordering of office stationery and equipment (eg A3 & A4 papers, markers & reflls, A4 and A5 exam result slips for HOD ICT, Toners, requesting ad-hoc repair and regular servicing of shredders and photocopiers etc)

Collation of reports and data

Provide administrative support to teachers

Assist with school events and activities, when required

Other administrative functions where required, e.g. Collection of forms, data entry, photo-copying, laminating, covering of duties for the Library Officer, etc.

Other admin duties as and when assigned by the Supervisors/Administration Manager/School Leaders

Possess good computer skills (able to work with graphics, numbers and details – job scope includes data entry and preparation of Excel spreadsheets, etc.)

Must be proficient in using MS Office Applications (e.g. MS Word, MS Excel, MS PowerPoint, etc.)

Able to work with a team of teachers (job scope includes supporting teachers in their administrative work, e.g. collation of forms, surveys, etc.)

Team-player with a positive attitude and pleasant disposition

Should be diligent and a fast learner, able to work independently with clear and minimal instructions. Ability to multi-task and meet deadlines set

Have a keen eye for details

This postion is open to all who are fulfilling aforesaid requirements.

Training Programme Details (Upcoming Training in Feb 2025)

- There will be a 1-2 months training programme whereby you will be required to pass a role-play & technical assessment in order to be posted to your work teams (2 attempts given)

- Minimum attendance required (95%) in order to pass the training programme.

Shift Timings (Choose 1 Option):

Option #1: Weekends/PHs shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Responsibilities

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

·  Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

·  Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

·  Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

·  Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

·  Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

● Configure, maintain, and enhance CI/CD pipelines to streamline change and release management processes, ensuring efficient and reliable software delivery.

● Maintain and integrate tools for configuration management, build automation, continuous integration/deployment, monitoring, reporting, and alerting.

● Implement and operate monitoring and alerting tools to ensure system reliability and availability.

● Develop and maintain automation scripts for tasks such as server configuration, CI/CD workflows, and infrastructure provisioning.

● Participate in capacity planning and risk management, ensuring systems are prepared for growth and unforeseen challenges.

● Explore and adopt innovative DevOps methodologies to improve production reliability and overall system availability.

● Apply and enforce security practices to protect the organization’s infrastructure and data, adhering to industry standards and regulatory requirements.

● Collaborate with cross-functional teams to build high-quality, scalable environments that support both development and production systems.

● Efficiently prioritize and execute tasks in a fast-paced, high-pressure environment.

Requirements :

Bachelor’s degree in Computer Science, IT or related fields

· At least 2 years of hands-on DevOps Engineering experience, complemented by an additional 2 years or more in Software Engineering or System Administration roles.

Technical Proficiency:

· Hands-on experience with AWS services, including deployment and management of cloud infrastructure.

· Proficiency in containerization technologies, particularly Docker and Kubernetes, with practical experience in production deployments. Hands-on experience with Openshift is an advantage.

· Expertise in Infrastructure-as-Code (IaC) tools (e.g. Terraform, CloudFormation) for provisioning and managing cloud infrastructure.

· Strong understanding of Linux server administration, with scripting proficiency in Bash.

· Solid knowledge of virtualization and networking concepts, including firewalls, DNS, and load balancers.

· Familiarity with GitOps tools (e.g., ArgoCD, Flux) for automating infrastructure and application deployments.

· Enhance developer productivity by maintaining efficient and developer-friendly CI/CD workflows, and optimizing build times.

· Support developers in debugging and troubleshooting deployment-related issues to ensure smooth integration with production systems.

Monitoring & Analytics Tools:

· Experience with tools like Prometheus, Grafana, and ELK/Opensearch/Elasticsearch for monitoring, logging, and visualization.

Scalability and System Design:

· Understanding of highly scalable distributed systems and system architecture principles.

· Breadth of knowledge across operating systems, cloud computing, and distributed computing domains.

Soft Skills & Collaboration:

· Excellent troubleshooting skills and strong technical aptitude to diagnose and resolve complex issues.

· Effective communication skills to work in SCRUM teams and foster collaboration across diverse stakeholders.

· Ability to prioritize tasks effectively in dynamic and high-stakes environments.

Responsibilities :

● Create and maintain automated test cases, test plans and test framework ensuring that they are up to date with requirements and policy changes

● Create, maintain and improve the automated test framework and test environments

● Conduct testing on new features and file defects

● Perform various tests such as manual/functional/performance/exploratory tests and support UATs

● Assist in resolving production cases

Requirements :

• Bachelor’s degree in Computer Science, IT or related fields
• At least 3 years of professional software quality testing experience with hands-on automation
• Strong understanding of testing techniques, risk analysis
• Strong understanding of test-driven development, continuous integration and continuous delivery
• Proficiency in programming languages such as Java or Kotlin. Knowledge of Spring Boot will be an advantage
• Experience with open-source automated testing frameworks such as Cucumber, TestNg and Playwright
• Experience with open-source performance testing tools such as JMeter, Gatling, Locust or enterprise level tools such as HP LoadRunner
• Experience with open-source penetration testing tools such as ZAP, Burp Suite, SQL Map or enterprise level tools such as HP WebInspect, Nessus, CheckMarx
• Experience working in SCRUM teams
• Excellent communication and collaboration abilities
• Proactive, self-driven and motivated

• Middleware Application Installation expertise across different platforms like JBOSS, WebLogic, WebSphere
• Hands on experience in setup of Web Server components like Apace, NGNIX
• Knowledge to build software components using source code compilation like Apache etc.
• Good understanding and hands on knowledge of SSL and other application authentication mechanism like 1 Way SSL , 2 Way SSL , UFW etc. setup and configuration
• Good knowledge and experience in understanding the network topologies that are required to be incorporated across different tier of architecture
• Good knowledge of Oracle database and RAC setup , and the configuration setup required across application layer for the connectivity
• Ability to work on identification of vulnerabilities and fix them
• Ability to work on upgrades of systems/components under obsolescence
• Experience with a variety of source control tools (GIT, Aldon, ClearCase)
• Experience in setting up servers
• Experience in working with MQ
• Experience in CI/CD Tools (Jenkins)
• Experience in build tools (ANT, Maven, Gradle)
• Experience in Unix, shell scripting
• Knowledge on release management processes
• Precise attention to detail
• Ability to prioritize tasks
• Ability to work under pressure
• Problem solving skills
• A passion for learning and the willingness to solve problems
• Experience working in Docker, Open Shift, ICP (Container Management Solutions)
• Experience working with Aldon and Clearcase
• Experience working with Ansible
• Unquestionable team communication skills
• Deliver new infrastructure setup for new project
• Support and deliver new changes for BAU systems
• Take accountability to deliver the scope on-time with high quality. Exercise judgment, take initiative
• Deliver solutions that meet and exceed the technical, infrastructure and security requirements
• Work effectively with the with the internal IT and Security Teams to ensure efficiency of the solutions implemented to support the business
• Drive standardization, componentization and consistency to implement a sustainable platform to rollout to regional countries

Job Requirements:

• Degree with at least 8-10 years of technical experience
• Minimum 8-10 years of experience on release and deployment
• Middleware Application Installation expertise across different platforms like JBOSS, WebLogic, WebSphere
• Hands on experience in setup of Web Server components like Apace, NGNIX
• Knowledge to build software components using source code compilation like Apache etc.
• Good understanding and hands on knowledge of SSL and other application authentication mechanism like JWT , UFW etc. setup and configuration
• Good knowledge and experience in understanding the network topologies that are required to be incorporated across different tier of architecture
• Good knowledge of Oracle database and RAC setup , and the configuration setup required across application layer for the connectivity
• Ability to work on identification of vulnerabilities and fix them
• Ability to work on upgrades of systems/components under obsolescence
• Experience with a variety of source control tools (GIT, Aldon, ClearCase)
• Experience in setting up servers
• Experience in working with MQ
• Experience in CI/CD Tools (Jenkins)
• Experience in build tools (ANT, Maven, Gradle)
• Experience in Unix, shell scripting
• Knowledge on release management processes
• Precise attention to detail
• Ability to prioritize tasks
• Ability to work under pressure
• Problem solving skills
• A passion for learning and the willingness to solve problems
• Unquestionable team communication skills

• Analyze requirements and solutioning
• Coding
• Support SIT & UAT (including liaising with interface parties, users etc)
• Implementation
• Investigate and analyze production incidents
• Guiding and support IH2 QR and L3 team
• To complete the projects successfully by the stipulated milestones
• Improving system by handling fixes and enhancements
• Successful implementation of COD/LES projects with the above roles
• Fixing and Improving COD/LES system
• Maintain updated documentation

Job Requirements:

• Cobol programming proficiency
• Analytical and design skill
• Testing and debugging skill
• Problem solving aptitude
• Good communication skill
• COD domain knowledge
• Able to handle concurrent projects

Who we’re looking for?

You will be working on Enterprise Architect and DevSecOps initiatives for THE BANK and will be involved in activities across the two domains with focus on JIRA and visual display like KIbana.

What you’ll do

• Participating in defining and operating the architecture governance process to ensure change initiatives align to the vision and roadmaps.
• Working closely with Domain Architects across key initiatives and projects to apply architecture principles and standards and develop reference architectures and design patterns.
• Communicating the principles, standards, vision, and roadmaps to stakeholders and proactively addressing any questions / concerns identified
• Providing thought leadership on architectural or other topics, developing a forward-looking view of current and emerging technologies and their impact on the Enterprise Architecture
• Maintain and improve the process and tools to enable Enterprise Architect functions, owns, and enhances workflows and processes, and delegates with clear accountabilities across the teams to meet objectives / outcomes, which mainly driven with JIRA software
• Embedding Platform Thinking in everything

Requirements:

• Be independent, a quick learner and good team player.
• You can work independently with minimum guidance.
• Have good English communication skills to work with various seniorities of stakeholders and colleagues.
• Experience in using JIRA for at least 2 years and open to learn visual apps like Kibana, Elastic
• Excellent analytical skills (critical thinking, problem solving, and decision-making skills)
• A passion for learning and the willingness to solve problems.
• Strong negotiation skill and results orientated.
• Good in time management and able to multi-tasking.
• Good team player and able to drive consensus amongst stakeholders with conflicting viewpoints and objectives.
• Capability to think conceptually and identify patterns across seemingly unrelated situations.
• Bachelor’s degree in engineering, Computer Science or equivalent

BIG PLUS:

• Technically strong in different integration mechanisms with open systems, AS400 and Mainframe
• Comfortable in working in an environment which is vendor intensive.
• Ability to communicate complex topics in an understandable way using a level of detail and terms appropriate to the situation.
• Formal architecture certification (TOGAF or equivalent)

Job Description & Requirements

1. Social Media Management

Create and upload videos and posts on social media platforms (e.g., Facebook, Instagram, LinkedIn).

Engage with audiences by responding to feedback, inquiries, and comments on social media.

Monitor social media trends and suggest content strategies to improve engagement.

2. Sales and Customer Service

Handle client inquiries through phone, email, and social media.

Issue invoices, process sales orders, and maintain accurate sales records.

Attend to walk-in customers, providing excellent service and product recommendations.

3. Inter-company Coordination

Liaise with sales and logistics teams to ensure timely and efficient delivery of products.

Act as a communication bridge between departments for smooth operations.

4. Export Sales

Identify and approach potential international partners.

Coordinate with logistics for export requirements, including documentation and shipping.

Build relationships with overseas distributors and clients to grow the business globally.

5. Administrative Support

Maintain client databases and follow up on sales leads.

Generate reports and assist in marketing campaigns or events.

Fresh gratdute are welcome

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. Wish you all the best.

Damian Tan (EA Reg No: R1102628)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

Job Description

· Arrange job for mechanic,

· Ensure vehicle out on timeline.

· Oversee the whole workshop make sure the operation runs smoothly

Requirements

. N level

. able to work independently

• Assisting in loading / unloading.
• Ensure goods are safely and timely delivered / collection.
• Expected to carry heavy items.
• Maintaining an organized travel schedule.
• Arranging for vehicle repairs when necessary.
• Ensure cleanliness of the vehicle at all times.
• Maintain accurate records of deliveries and follow company protocols.
• Build teamwork to improve productivity.
• Friendly personality, Positive attitude and Team player.
• Good communication skills.
• Problem-solving skills.
• Other ad hoc duties.

How to Apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. Wish you all the best.

Damian Tan (EA Reg No: R1102628)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

Job Description:

Execute transformation of the in-house data architecture to streamline the flow and management of business data, build out analytics and visualization functions, and automate internal/external reporting with centralized data repositories and BI tools.

Build data flows and pipelines with high resiliency and integrity controls.

Adapt and migrate legacy reports to new BI platform.

Work closely with business stakeholders and subject matter experts to understand the business needs and then develop, test and deploy the appropriate solution.

Collaborate with the business technology division to adopt internal software engineering and data governance best-practices and ensure that delivered solutions comply with technology and security guidelines.

Deploy and enhance solution(s) progressively using agile/scrum methodology to meet business needs in a timely and adaptive manner.

Compile design and technical documentation on the solution(s).

Produce user guides and conduct workshops to train or coach users through the application change management process.

Manage and lead all unit testing, integration testing, user testing, regression and any other tests required for the new solution(s).

Providing hands-on guidance to users on functional and technical issues.

Job Requirements

Diploma/bachelor's degree in computer science, data science, software engineering or related fields.

Fresh graduates welcome; at least 3 years of relevant hands-on experience in requirements gathering, software development and database design is a plus.

Hands-on experience with scripting on PowerShell, Python, etc.

Writing SQL queries and working with MS SQL. Familiarity with data ETL and data warehouse/cubes is a plus.

Any relevant experience with coding on web/app/server-side applications is a plus.

Experience with source code management and deployment, agile development methodology, and DevOps.

Working day: 6 days

Working hours: 10am-10.30pm (1.5-2hrs break)

Provide two meals a day

Job scope:

•Need to carry heavy materials

•Need to prepare materials

•Need to cut meat

•Will provide on-job training

Work location: Sun Plaza (Sembawang MRT)

Whatsapp: +6580761774

JOB DUTIES:

• Process customers’ requests in the Card Member Services function, e.g.
Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers’ and business units’ feedback/complaints and
queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency and service
quality in the team • Support in digitization effort driven by the management and ad
hoc /admin tasks assigned

Job Requirements:

• Diploma/Degree Holder
• Preferably 1 - 2 years of relevant banking experience.
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Possess strong analytical and problem solving skills, able to think objectively and
'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration and communications skills, driving outcomes
through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word &
Powerpoint

• Team player, self-motivated and resourceful

Job Description:

• Provide onsite client support, assisting with troubleshooting and design, configuration and escalated problem management.
• Technical subject matter expert for Cisco ACI network domain, providing technical leadership and mentorship to the team.
• Analysis of client and technical requirements, specifications development, solution design and development, and consult on testing and deployment processes for staging requirement.
• Manage client’s day 2 network operations in the Cisco ACI network landscape and other network technologies as assigned.
• Mandatory requirement: to succeed in this role, you must have experience in Cisco ACI project implementation or configuration.
• Comfortable with occasional support in outdoor environment (due to data center/ network equipment location).

Key Requirements:

• At least a CCIE or experienced Technical lead/ Subject Matter Expert who is experienced in enterprise routing and switching, data center network and architecture, and network security
• Proficient in troubleshooting Layer 2 and 3 network issues.
• Experience and proven hands-on installation and support in network devices covered in this contract.
• In-depth understanding of network protocols, architectures, and technologies, including TCP/IP, DNS, DHCP, VLANs, and routing protocol such as BGP, OSPF, EIGRP;
• Experience in Data Centre Network (Routing, switching), Cisco Application Centric Infrastructure (ACI)/Software Defined Network (SDN), Cisco ISE Servers.
• Experience in managing, administration, troubleshooting and maintenance of Nexus Switches and Software Defined Network such as Cisco ACI, DNAC and SD-WAN;
• Proficient in managing, administration, troubleshooting and maintenance of Firewall Systems in high availability mode. Firewall administrator certification such as either Palo Alto Networks Certified Network Security Administrator (PCNSA)or Check Point Certified Security Administrator (CCSA) is recommended.
• Experience in troubleshooting 4G and 5G Customer Premise Equipment (CPE) connectivity issue with telco service provider. Proficient in engagement, analyze and feedback on the service report furnished by service provider on their 4G and 5G cellular performance.
• Experience in managing, administration, troubleshooting and maintenance of load balancers.
• Experience in disaster recovery activation and deactivation exercises;
• Proficient in using sniffer tools to capture the network traffic and analyst the packets;
• Proficient in installing, troubleshooting and maintaining network management software.
• Proficient in configuring and managing network monitoring and management platform, e.g., SolarWinds, ServiceNow, etc.
• Proficient in creating Ansible Playbooks.

Please send your detailed resume in MS Word format to [email protected] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Key responsibilities:

• Deliver a 1st class Production Support service to Bank's Channel’s stakeholders

• Responsible for availability, incident, problem and capacity management for the applications in scope

• Response and resolve incidents, problem and user queries through proper analysis

• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

• Drive technical remediation in line with agreed non-functional requirements

• Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.

• Coach and be receptive to coaching to uplift the team’s and your individual knowledge

• Communicate complex technical issues to business users in a language they understand

• Contribute in effective knowledge management best practices within team and organization

• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

• Strong working experience in Microsoft Dynamics CRM application production support

• Strong understanding of Microsoft Dynamics CRM application architecture

• Excellent troubleshooting skills in Control-m batch issues, SSIS packages

• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

• Hands-On experience in writing / debugging scripts, code, and database queries

• Software Engineering & Change Management

• Solid understanding and execution of DR & BCP

• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

• Competent in Microsoft Excel, PowerPoint and Word document

Job Description:

• Welcome customers and identify their preferences by asking pointed questions.

• Recommend hairstyles and haircuts according to customers’ face shapes and tastes.

• Cut, trim and shave hair using professional equipment.

• Apply a wide range of hair coloring techniques, like highlights

.

Job Requirement:

• Possess good experience to the above.

• Hands-on experience with various coloring techniques.

• Knowledge of a wide range of haircuts, suitable for all hair lengths (e.g. braids and top knots).

• Good interpersonal and communication skills.

Job Objectives:

• Perform detailed system impact analysis
• Develop programs and conduct unit testing
• Prepare technical specifications/documents as per SDM
• Support SIT and UAT
• Support production implementation

Job Responsibilities:

• Perform requirement analysis and impact assessment to systems.
• Develop and enhance programs for retail financial / payment applications.
• Implement solutions that align with the organization's business objectives.
• Conduct and support thorough testing of related applications.
• Work with interfacing system’s IT counterpart for system integration and data conversion activities.
• Prepare and coordinate with related teams for production preparation and implementation.
• Provide post implementation support
• Prepare SDM documentations

Job Requirements:

• Knowledge of Channel Host / PayNow Proxy / Alert notification, added advantage if have knowledge of Banking applications such Electronic Share Payment, IPO, Saving Bond
• At least 4-6 years work experience in RPG / COBOL & CLP on AS400
• Proficient in Aldon change management tool
• Familiar with Connect:Direct file transfer, Control-M job scheduling, MQ setup
• Familiar with Veracode, Sonarqube, ARCAD
• Can work independently
• Good programming skills
• Good communication & documentation skills
• Knowledge of Payment and Retail/Wholesale banking products
• Knowledge of banking operations
• Proficient in RPG / COBOL and CLP programming on AS400
• Familiar with Aldon change management tool
• Familiar with Arcad CI tool

Job Description:

• Promotes and maintains patient health by providing services under supervision.

• Implement physician directives.

• Performs therapeutic procedures.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

What we are looking for:

- Functional Business Analyst In AML Compliance Domain

- Prior experience in user facing roles for AML Systems (Transaction Monitoring, MAS626, Name Screening, CDD, Actimize, Detica, Net Reveal, Firco Soft etc.)

Key responsibilities:

Senior Functional Business Analyst to join the AML Uplift program to support QR Management, BAU activities and various new initiatives within the client bank which undergoing a large transformation change.

1. Accountable for overall project business requirements elicitation

2. Driving business discussions and managing the project scope

3. Senior stakeholder management and leadership updates

4. Support the project delivery phases especially during Analysis and design and test phases.

Key skills required:

• Should have good communication skills and capability to drive senior stakeholders with minimal supervision.
• Should have experience in AML, KYC, compliance domain and data analytics.
• Experience in AI/ML and workflow applications is good to have

Responsibilities:

1. Stakeholder Relationship Management
   a. Acts as a trusted advisor for business for all new business demands requiring technology or operations enablement / solution
   b. Prioritize business requests and co-create Business Roadmap with business segments
   c. Supports Biz T&O Head for project pipeline, pre-project planning activities, QR prioritization
   d. Supports effective business change by building relationships with business leaders, technology and operational business partners
2. High Level Solutioning
   a. Develop high-level solution to illustrate feasibility of achieving target business outcomes
   b. Aligning high-level solution with organizational technology roadmap and strategy working in consultation with enterprise architecture and business technology services teams
   c. Work effectively with the business users and internal technology teams to ensure all aspects of the business requirement is defined and analysed
   d. Initiate the implementation plan for Group T&O projects. This will include all activities that the business needs to do to prepare for new operation process and technical components.
3. Change Implementation Planning & Management
   a. Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
   b. Collaborate with cross-functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements
   c. Work with business technology services team on the smooth delivery of the solution
   d. Review Test Scenarios, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
   e. Spot potential problems, recognize the risk impact and propose risk mitigation strategies.
4. Managing RUN
   a. Manage the communication and regular updates to business stakeholders on ‘critical’ production incidents and problems impacting customer and business operations
   b. Regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
   c. Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.
   d. Monitoring the fulfilment of service levels between GTO and the business segments and highlighting required actions to close gaps where needed
5. Sustainable Improvements
   a. Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives which provide the highest ROI.
   b. Improve systems by studying current practices; designing modifications.

Job Requirements

• Strong business domain knowledge in banking (Trade Finance)
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Resourceful team player
• Familiar with change management processes and project management fundamentals
• Outstanding communications, influencing, negotiating and persuasion skills
• Passionate, diligent and resilient individual with ability to thrive in ambiguity
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Bachelor’s degree in engineering/ business/ finance or equivalent
• Minimum 5-8 years of relevant banking and/or consulting experience

- Adaptable, Eager to learn, Great team player

- Preferably with some simple technical IT related skills

- Trade Finance prior experience is preferred

Responsibilities:

• Overall accountable and responsible for delivery of testing services one or more applications and/or projects for Retail Banking
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing ; Ensure communications with country team for testing and status reporting, conversing in Vietnamese language
• Works with the testing service providers and other BANKS stakeholders both group (SG) and country (Vietnam) to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.
• Engages with various BANKS stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.
• Act as the first point of escalation for any issues raised by BANKS stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Drive and collaborate with all BANKS stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team.

Requirements:

• Bachelor’s Degree or master’s degree in computer engineering or related field.
• Must have oral and written communication abilities for both English and Vietnamese languages
• Proven working experience in test delivery or equivalent role with at least 10 to 15 years relevant experience in large and complex organisations preferably in Banking and Finance and at least 5 years’ senior manager experience in testing.
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers.
• Good knowledge in managing data migration projects including conversion testing.
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• A proven, successful track record of managing shared IT service development and/ or IT Testing Services.
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.
• Strong domain knowledge on Core Banking, Cards and Secured Loans. Experience in managing testing one or more areas of these domains will be an advantage.
• Strong attention to details, excellent analytical and problem-solving skills.
• Experience in managing multiple external testing service providers.
• Experience in managing multi-cultural, diverse, direct and virtual teams.
• Experience in various testing tool suites like JIRA, TOSCA, UFT/QTP, Loadrunner/Performance Center, ALM / Quality Center, Selenium etc.
• Must display a high level of professional judgment, commitment, integrity, and teamwork.
• Excellent client facing, internal communications skills.

Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Key Domain/ Technical Skills:

• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• Experience in various testing tool suites like JIRA, TOSCA, UFT/QTP, Loadrunner/Performance Center, ALM / Quality Center, Selenium etc

JOB DESCRIPTION

• Assist project delivery/development manager for planning, developing, tracking, implementing Oracle Siebel CRM and Microsoft Dynamics CRM application
• Will be involved in assisting in project tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures
• Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support
• Assist in managing business users, vendor and interface application team to ensure successful delivery of projects

· Collaborate with cross-functional interface teams

· Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance

· Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards

· Work with Test managing to formulate comprehensive system test strategy, test plan & test cases to align with project scope, quality requirements and targets.

· Manage release Change Management. Ensure changes are completed according to the project and/or release schedule.

• Assist to formulate implementation and deployment plan for system cutover.

Skills & requirements

Qualifications

· Good interpersonal and communication skills, both verbal and written.

· Solid experience in functional requirement management and end to end requirement analysis.

· Solid experience in business process modeling and functional design.

· Solid experience in object oriented design techniques, UML and object modeling

· Experience with Scrum or similar agile development.

· Experience with Oracle Siebel CRM 7.8 and Microsoft Dynamics Customization and Configuration

· Experience in designing and implementing integration with .Net C#, MQ and Batch file

· Experience with a variety of source control and development tools

· Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.

· A passion for learning and the willingness to solve problems.

· A Bachelor in Computer Science, Computer Engineering, Information Systems or any related field with strong education in web technologies.

A Big Plus

· Experience with regional CRM implementation in Financial Industry.

· Experience with cross platform debugging.

· Experience in setting up and running DevOps: continuous Integration, continuous build

Responsibilities

• Supporting daily operations / implementing new change requests in SAP FICO domain (general ledger, account receivable, account payable, payment processes, bank statements, procurement to pay, asset module).

• Handle the incidents, service requests, change requests independently, understand the functional requirements, able to do root cause analysis, communicate with business users and resolve the issues within the SLA’s.

• Able to perform technical SAP ABAP debugging and simple coding.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.

• At least 1-3 years of relevant experiences

• Hands on experience in SAP FICO and MM

Licence no: 12C6060