Responsibilities:

• You will support the Operations Manager in managing effective operations and maintenance of building
• Coordinate operation programs and execute maintenance works to ensure the building operates at optimum level
• Prepare annual budget, manage and administer all maintenance contracts and supervise expense for the operational needs of the building
• Assist in the implementation of the Asset Enhancement Initiatives, renovation works carried out by tenants and operational support for the promotional activities of the building
• Liaise with Contract & Procurement team, manage and execute specific/adhoc procurement of equipment cyclical replacement & enhancement works in the building
• Manage and attend to all feedback and service requests in a timely manner
• Lead the technicians and manage vendor services to achieve the required professional standards in day-to-day operations
• Part of Company Emergency Response Team (i.e. Site Incident Controller, First Aider, etc),
• Part of Environmental Health Safety (EHS) team for review & approval of permit to work (PTWs), risk assessment, safety checks/audits of the building

Duration:

• 2 years contract

Location:

• Central, East and West Area

Working Hours:

• 8.30am to 6pm (Mon to Fri)

Salary:

• Up to $4500

Requirements:

• Degree in Engineering (Mechanical/Electrical) / Real Estate / Facilities / Building / Estate Management
• Graduates with relevant degree but no prior relevant experience are welcome to apply
• Exhibit strong initiative, leadership, and interpersonal skills
• Able to work within tight timelines, resourceful and systematic in resolving problems
• Good communication skills
• Willing to work beyond standard operating hours, when required
• Willing to learn and open to possible lateral movements between asset classes in the future (based on business needs)

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Responsibilities:

• Respond to customer inquiries
• Offer expert advice on beauty products and treatments
• Perform professional hands on facial / massage services
• Manage appointment bookings and member accounts
• Assist with reception tasks as needed

Requirements:

• Preferably with 1 year of relevant experience beauty industry.

Job Summary and Responsibilities:

• Support Senior Manager, Global FP&A as Finance Business Partner to Mfg/Sales and Marketing/SCM/Procurement leadership globally in formulating short to mid business direction and plan.

• Monthly forecasting, annual budget and long-term projections, at global level, by actively collaborating with both global & local entities on timely submission.

• Own, develop and drive commercial analysis at in-depth level by drilling into P&L profitability such as by product range, product sub-ranges, sales areas, expenses for all entities in the Group.

• Own and enable global Management Performance Review by developing and harmonizing financial KPIs, develop efficient performance tracking tools and highlight deviation for corrective action plans.

• Actively Participate in global initiatives and projects on process improvement, system implementation (SAP, BPC, Business Intelligence Tools) etc.

• Global Superuser on Jedox, BPC Planning

• Develop and maintain tools and relevant reporting templates to improve the efficiency, timeliness & accuracy in data collation, analysis and performance tracking.

• Support Senior Manager, Global FP&A in coaching team members.

• Provide ad-hoc reporting and analysis to support decision-making.

Requirements:

• Degree/Diploma in accounting or its equivalent

• At least 5 years’ FP&A experience, with minimum 2 years in costing.

• Hands-on experience in production-oriented business environment preferred.

• Excellent communication skills. This job requires ability to work with multicultural teams and communicate with various global team members.

• Good understanding of any ERP system (good to have SAP and SAP Business Warehouse knowledge).

• Excellent Microsoft Office skills (especially Excel).

• Strong analytical skills, meticulous.

Selected candidate will be awarded with a competitive compensation package and a rewarding career. Please submit your application with your full cv, expected salary and motivation factors for your next career move.

For any enquiries, please write to meisee(a)thameshr.com (Reg. no. R1105612)

We thank you for your interest in this application and regret that only short-listed candidates are notified.

Job Description:

• Data Analysis and Interpretation: Perform in-depth analysis of structured and unstructured data sets to identify trends, patterns, and valuable insights that drive business decisions and strategies.
• Data Visualization and Reporting: Develop intuitive and visually appealing dashboards, reports, and presentations to communicate complex data analyses to stakeholders, enabling data-driven decisionmaking at all levels of the organization.
• Data Modelling and Transformation: Design, implement, and maintain data models, ETL pipelines, and data integration processes, ensuring data accuracy, integrity, and accessibility.
• Data Quality Assurance: Implement rigorous data validation and cleansing procedures to ensure the accuracy and reliability of the data used for analysis and reporting.
• Identify Data Needs: Collaborate with stakeholders across various departments to understand their data requirements and deliver insights that align with their business objectives.
• Continuous Improvement: Stay abreast of industry trends and best practices in data analysis and engineering. Suggest and implement process improvements to enhance data quality, efficiency, and overall performance.
• Data Security & Compliance: Implement, maintain, and monitor data security and privacy measures on data platform.
• Cross-functional Supports: Collaborate with other teams to ensure the successful execution of projects and initiatives.
• Operational supports: Maintain and support day to day operational on data platform, including:
• Monitoring data pipelines, databases, and analytical processes to ensure smooth and continuous operation.
• Identify and resolve data-related issues, performance bottleneck, and data quality problems promptly.

Job Requirements:

• Bachelor’s degree in Computer Science, Data Science, Statistics, or a related field.
• At least 5 years’ working experience in data platform, data analytics or relevant projects.
• Proven experience as a Data Analyst, with a track record of translating complex data sets into actionable insights.
• Strong proficiency in data visualization tools (e.g., Tableau, Power BI, or similar) to create compelling data visualizations and reports.
• Solid programming skills in languages such as Python, SQL, SAS, or R for data analysis and data engineering tasks.
• Prior experience as a Data Engineer, with a demonstrated ability to design and implement data models, ETL processes, and data integration solutions.
• Familiarity with cloud-based data platforms (e.g., Azure Data Factory, Azure Purview, Databricks, Snowflake, Kafka, or equivalent) and data storage technologies (e.g., SQL databases, NoSQL databases).
• Having prior experience with Microsoft SQL Server, Microsoft SSIS, or Ali Cloud (Dataphin) is a plus.
• Excellent problem-solving skills and the ability to work with large, complex data sets.
• Strong attention to detail, ensuring data accuracy and reliability in all analyses.
• Effective communication skills to convey complex technical concepts to non-technical stakeholders.
• Proven ability to work independently as well as collaboratively in a fast-paced, team-oriented environment.
• Certified in Tableau Data Analyst, Microsoft Power BI Data Analyst, SnowPro (Snowflake), Databricks or equivalent.

Please send your detailed resume in MS Word format to : [email protected]

Stating your notice period / earliest available commencement date, Current & expected salaries.

Responsibilities

Storage Area Network

• Provide Installation, administration and maintenance support for Storage Area Network and Enterprise Backup.

• Health check and monitoring of the storage devices.

• Integrate the storage solution’s hardware and software into the customer’s operating environment and ensure full interoperability.

• Regularly update the firmware.

• Ensure comprehensive documentation of the storage solution is in place.

• Prepare test plan in consultation with the customer to ensure the solution can function fully.

Enterprise Backup

• Administration and management of Symantec backup environment.

• Backup job configuration and scheduling.

• Backup server performance tuning.

• Troubleshoot any backup related.

• Capacity planning for tape libraries and backup servers.

• Perform Disaster Recovery (DR) for all the critical systems and ensure successful rebuilt of Production or DR servers after each DR should the need arise.

• Manage and monitor multiple storage subsystem.

• Manage disk partitioning.

• LUN assignments (create, modify or delete LUN of various sizes).

• Creation and management of Zones.

• Manage the storage capacity and utilization.

• Conduct capacity planning and performance tuning.

• Define and configure security within the storage subsystem.

• Maintaining or troubleshooting the zones and switch related issues.

Requirements

• Recognized Diploma/Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.

• At least 3 years experience in Enterprise Backup Solutions and Storage Area Network.

• Experience in power cycling the storage devices and upgrading the san switches.

• Working experience on storage replication is good to have.

• Experience data centre shutdown activities.

• Experience in DR exercises.

• Good understanding of a services business in a high-tech environment from a supplier, integrator

• or operator’s perspective.

• Demonstrated leadership ability and achievement oriented.

• Must be able to work independently with minimal supervision.

Licence no: 12C6060

Job Description:

• Provide backfill support to assigned accounts for network operation needs when activated.
• Perform network operation duties such as responding to incident tickets, performing health checks, performing change requests and support key activities.
• Validate and perform inventory updates.
• Liaise with TAC support for troubleshooting of cases and liaise for part replacements.
• Update of documentation.
• Must be flexible and open to support a few customer accounts.
• May be required to work non office hours (such as after regular office hours or weekends) to support customer’s activities.
• Hands on technical experience in troubleshooting and updating network firmware patches is mandatory.
• Identify areas of improvement in operations and work together with the Service delivery manager for improvement initiatives.
• Python and ansible scripting experience/ knowledge is an advantage.
• Minimally CCNA certified with 4 years of enterprise level 2 working experience.

Please send your detailed resume in MS Word format to : [email protected]

Stating your notice period / earliest available commencement date, Current & expected salaries.

Responsibilities

• Responsible for raising the overall test quality and test maturity of the system.

• Execute software product testing.

• Defining, refining and standardising QA framework (testing processes and tools) that facilitate continuous testing.

• Prepare and Review the UAT Plan for the projects

• Plan UAT sessions and drive SIT and UAT testing to ensure user acceptance

• Provide SIT and UAT defect reports and monitoring

• Modularise test scripts for reusability and maintainability.

Requirements

• Degree in Computer Science or Engineering or equivalent work experience

• Minimum 3 years of working experience in QA with at least 2 years of experience in QA Automation and manual testing.

• QA Testing in an Agile Scrum environment is required.

• Experience with no-code testing platforms is an advantage.

Licence no: 12C6060

Job Description

• Perform analysis of systems & security logs to detect network problems, intrusion and systems failure
• Setting up network, switches, routers, firewall and VOIP infrastructure
• Provides technical support for customer to resolve ant network related issues
• Handle Network troubleshooting & implementation of routers, switches & AP
• Network troubleshooting & implementation of routers, switches & AP
• Troubleshooting and performance monitoring on network & voice VoIP
• Assist and provide support for internal network & voice infrastructure and security areas such as network security and security management
• Liaise with vendors, distributors & customers to resolve any systems, IT, security and technical issues
• Review and recommend processes and procedures to manage operations efficiently
• Ensure that service quality standards are met and maintain SLA

Requirement

• Diploma or Degree in Information Technology, Engineering or related field
• Minimum 1 years’ experience in network
• Strong knowledge of TCP/IP, virtualized infrastructure, storage and database
• Experience in various firewalls
• Experience in security process and procedures & audit compliant
• Experience in backup operations
• Certification in CCNA, CCNP would be an advantage
• Strong analytical, good organization skill, and team player
• Possess good communication skill and pleasant personality
• Possess a proactive attitude and customers oriented

Please send your detailed resume in MS Word format to : [email protected]

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Responsibilities

• Respond to incidents or requests for help, via the phone, email and web
• Diagnose and resolve technical hardware and software issues via call or remote tools
• Opens, tracks, and closes trouble tickets; ensuring documentation (in tickets and in the Knowledge Base articles)
• Ensure tickets managed within KPI measurements and standards
• Identify and escalate incidents and problems requiring urgent attention
• Escalate incidents and problems to the appropriate group
• Provides scheduled and adhoc reporting from Helpdesk system to clients and management
• Follow the Service Desk Standard Operating Procedure (SOP)
• Performs other related duties as assigned to ensure effective operation of department

Required Qualifications and Skills:

• Diploma or Degree in IT with preferably at least 1-year service desk experience.
• Experience troubleshooting and supporting the following technologies in a professional environment - Email, Microsoft 365, VPN (preferably Cisco AnyConnect), Active Directory, Basic Network / Internet Connectivity (basic command lines, check for IP)
• Knowledge of Windows and Mac Operating Systems
• Knowledge of troubleshooting Mobile Devices (iOS and/or Android)
• Experienced in using ITSM ticketing tools

Desired Skills:

• Knowledge in ITIL Standard.
• Proficient in usage of ServiceNow Ticketing system
• Experience in Microsoft 365 administration
• Technical certifications, Cloud Foundation, Microsoft, Network, etc
• MS scripting or programming knowledge

Attributes for Success:

• Good oral and written communication skills
• Good customer service skills
• Excellent problem-solving skills
• Ability to multi-task
• Teamwork

Please send your detailed resume in MS Word format to : [email protected]

with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Overview:

The Audio-Visual and Information & Communication Technology (ICT) Executive plays a crucial role in ensuring the smooth operation and maintenance of audio-visual equipment and ICT systems within the school environment. This role involves supporting all aspects of audio-visual equipment setup, operation, maintenance, and support during various school events and activities.

Job Responsibilities:

• Manage Set-ups of Audio Visual equipment during all major school events
• Set up, test and operate sound/light/Audio Visual systems during school events
• Maintain inventory and loan records of Audio Visual and Inforcomm Technology equipment.
• Provide consultation to Head of department/ ICT and Subject Head/ICT on the Audio Visual needs of the school.
• Manage Audio Visual equipment in classrooms and all other special rooms and monitor the equipment usage and carry out maintenance when required.
• Coordinate with vendors on repair services
• Manage the loan and condemnation of Audio Visual and Information Technology Equipments and accessories
• Collaborate and support teachers to effectively utilize the Digital signage and AV system for school-wide communication

Other duties:

• Involve in Co-curricular trainings to support students in their learning and activities.
• Assist in taking photographs and recording videos for school events, and ah-hoc activities
• Assist in the troubleshooting of simple Audio Visual /Information & Communication Technology issues

Requirements:

• Possessed a certificate in related field, or its equivalent.
• Candidate should also be an excellent team-player who is organized, meticulous and with the ability to multi-task. Strong communication and interpersonal skills is needed.
• Candidate with at least two years of relevant experiences within the past three years will be preferred.

Specifications:

• Location: Bukit Panjang
• Working hours: Weekdays, 9am to 3pm

esponsibilities

• The Network Engineer role is to design and implement networking solutions to a simulator system.
• You are responsible to communicate closely with project team and vendors to support business units to deliver the simulator system.
• You will participate and contribute in the entire network design and implementation process for the simulator system.
• Responsibilities include the following areas,Network solution design and advice to the project team
  Perform networking activities like network IP subnetting, network peripherals configuration, network performance testing, and other required testing.
  Liaising with and managing vendors to deliver network equipment, cabling, and/or services.
  Supporting project milestones and presentation
  Supporting project deliverables and documentation in network design.
• Involved in the design, implementation, documentation, testing, and troubleshooting of network design.
• You will be part of a system engineering team and responsible for the area of network design and solutions.
• Performs any additional duties assigned by the immediate supervisor or senior management

Requirements

• Diploma / Degree in Computer Engineering, Communications & Network Engineering or related fields
• Knowledge of Network and Communications design.
• At least 3 years of experience in ICT system, network design or enterprise system related.
• Applicants with no experience are welcomed to apply.
• Strong interpersonal and communication skills
• Meticulous to details and able to follow processes.
• Knowledge or certification in network design (e.g. CCNA) would be advantageous
• Knowledge in enterprise system design and/or cloud infrastructure design would be advantageous
• 5 day week (Boon Lay area)
• Singaporeans Only

Maestro HR

damien lee tian hong

R1106726

16C8462

Job Description:

• At least three to five years of experience in Linux and Windows server administration
• In-depth knowledge of Linux: RedHat, CentOS, Debian, Amazon Linux, etc; Windows Server 2019
• Experience with cloud services (AWS, Microsoft Azure)
• Experience with Oracle, MySQL and MS SQL Server a plus
• Experience with Java Apps and able to write API calls
• Expert in Shell, Perl, Python scripting, automation tools like Ansible
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
• Managing server virtualization technologies like VMWare, KVM or Microsoft Hyper-V
• Additional Linux certifications (RHCT, RHCE, etc) and Microsoft certifications will be a bonus.

What would he/She be responsible for:

• Proactively maintain and develop all Linux and Windows infrastructure technology to upkeep the services.
• Define and document best practices and support procedures on managing systems and services across all environments
• Proactively monitor system performance and capacity planning, support disaster recovery planning, testing, and execution
• Fault finding, analysis of logging information for reporting of performance exceptions
• Manage, coordinate, and implement software upgrades, hot fixes on servers, workstations, and network hardware
• Maintain and monitor all patch releases, design patch installation strategies, and maintain all systems according to NIST standardization.
• Identify and rectify any complex OS issues, ensure high availability and resiliency of production systems
• Handle the recovery and restoration of servers, provide technical assistance in system diagnostics, documentation, and errors.
• Collaborate with COTS (External) Support Team for scheduled system upgrade, troubleshooting and rectification
• Provide after-hours support for scheduled maintenance, infrastructure-related emergencies as well as occasional weekend maintenance.
• 5 day week @ AMK area

Maestro HR

damien lee tian hong

R1106726

16C8462

Job Description & Requirements

Job Responsibilities:

• To perform corrective maintenance works, with given documents, diagrams etc, of integrated systems consisting of electrical, mechanical and electronic subsystems
• To perform preventive maintenance works at customer’s premises located in outdoor areas
• To perform diagnostic and evaluation bench test on RF equipment using common engineering tools and measuring equipment.
• To perform installation works with available Acceptance Test Procedures (ATP)
• To perform technical writing for documents like service reports, work procedures and manuals where applicable.

Job Requirements:

• Diploma in Mechatronics or Electronics and Tele-Communication or Avionics
• Proficiency in operating RF / MV and electronics test and measuring equipment
• Proficient in the use of test measuring equipment like multi-meter, spectrum analyser, fibre optic tester etc
• Proficient in operating simple tools like drills, soldering iron etc
• Prior experienced in system maintenance works, operation of Satellite Communications Equipment/TCP / IP networking is an additional advantage
• Preferably to possess Class 3 (Manual) driving licence
• Good communication skills, self-motivating, analytical mind, love of outdoor work and good team player
• Singaporeans Only
• Working location: Ang Mo Kio Area

Maestro HR

damien lee tian hong

R1106726

16C8462

Overview:

In a school environment, we are hoping to look for a dedicated candidate in fostering a supportive, dynamic environment for students, staff, and the wider school community. The candidate is expected to be reliable and organized. In this role, you will play a key part in ensuring the smooth day-to-day operations of the school by supporting procurement, student administration, staff matters, record keeping, and customer service.

Responsibilities:

• Procurement of adhoc small value items, including stationery, bus bookings etc.
• Assist in prosessing applications for financial assistance and related scheme for students from low-income families.
• Follow-up with parents on outstanding bills.
• Update staffs' leave records on movement boards.
• Record keeping duties - Eg. utilities and telecommuniations monthly usage, photocopy monthly usage, maintain list of expiry dates of contracts and agreement
• Attend to walk-in visitors who requires assistance.
• Attend to students reporting in sick.
• Receiving incoming phonecalls, mails and parcels, and direct to relevant staff.

Requirements:

• Good communication skills.
• Able to work well under pressure and maintain a positive attitude even when under stress.
• A pleasant personality and a team player with good interpersonal skills.
• An independent worker with initiative.
• Has an eye for details, and has good organisation and time
  management skills.
• Proficient in Microsoft Office, especially in Word and Excel.

Specifications:

• Location: Toa Payoh / Bradell area
• Working hours: Weekdays, 9am - 6.30pm

• Assist to oversee, manage and monitor the day-to-day waste management operations related to waste collection and haulage by working closely with various stakeholders and service providers.

• Assist to maintain, analyse and organise waste data records related to day-to-day waste management operations to ensure compliance with the requirements of the Service Agreements and Code of Practice

• Devising strategies for new and existing refuse reduction/collection projects, and co-ordinating their implementation.

• Oversee and coordinate the daily engineering operations, including conducting routine inspections and maintenance of machinery

• Ensuring inspection and test equipment are serviceable and calibrated prior to use

• Any other ad-hoc duty & responsibility as and when assign by the Management

Responsibilities:

• Physical IMACD support
• Installation of server
• Develop, manage, document, and update technical and quality standards.
• Data Center walkthrough services
• Escort Services
• Media management
• Data Sanitation
• site capacity movement
• Monitor and manage environment and equipment.
• Manage the movement of equipment.
• Manage services by third parties security personnel.
• Other ad hoc data center activities as and when required.

Requirement:

• Familiar with Data Center activities.
• Possess server hardware knowledge
• Willing to work on staggered working hours between 7am and 7pm

Responsibilities:

· Support pre ITC activities

· Analyse, develop, enhance, debug, support, maintain, test applications

· The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Commitment.
• Minimum 6 years of working experience in application testing, development and delivery.
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in speaking & writing. Analytical mindset and good problem solving skills.

· Delivery experience on medium to large scale projects.

· Ability to understand and articulate process flows and functions.

· Strong communication and coordination skills across internal and external stakeholders and vendors.

Key Domain/ Technical Skills:

(Indicate up to 3 areas)

· SQL

· Red Hat Linux, Shell Script, Java

· Nice to have previous working experience with AML/Actimize

Key responsibilities:

• Manage end-to-end asset inventory from forecasting, procurement, allocation and reclamation.

• Responsible for continuous review and improvement of the on and off-boarding process for greater effectiveness and efficiency.

• Accountable and responsible for administrative tasks related to on-boarding and off-boarding such as,

o Joiner documentation and tracking o Asset allocation and tracking

o Leaver documentation and tracking

o Monitoring of issuance and revocation of access pass, laptops, LAN IDs and application access

o Generate periodic and ad-hoc reports related to the on and off-boarding process

o Liaise with hiring managers and other PMOs for logistics related the on and off-boarding process

• Responsible for fixed asset tracking tasks such as change in asset ownership, cost centre and fixed asset inventory stock take.

• Collaborate with the Strategic Sourcing and Procurement team to raise purchase requests for business cards, stationary, aircon and other property related issues.

• Manage and support floor logistics such as office equipment, stationary, documentation destruction, sorting of mail, courier services and approvals for division head.

Key skills required:

• IT PMO or IT related experience

• Microsoft software knowledge – Excel, PowerPoint and Word

• Project management and Procurement process knowledge

A key person to manage IT Services provides to client.

• Handle day-to-day operation
• Meet account SLA deliverables
• Manage customer escalation
• Manage operation team
• Manage operation cost
• Redefine current process to improve efficiency
• Daily/Weekly/ Monthly Reporting
• Escalation are managed and perform timely updates
• Ensure SLA and SLA reporting
• Manage partners
• Track cost and drive cost saving
• Work with Service desk team on reporting and SLA
• Define as required and work to continuously improve the HP and partner operational ecosystem supporting the accounts
• Coordinate as required with internal teams to ensure contractual service level agreements (SLAs) are met for all allocated accounts
• Oversee infrastructure upgrades, modifications and deployments with customer impact
• Own and manage all operations and delivery related conversations with the customer
• Work with internal teams to develop problem management framework and service improvement plans
• Act as a primary contact for customer queries and issues and put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted
• Look end to end across service delivery management processes, as well as upstream and downstream processes
• Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status
• Lead action planning to tangibly improve the above
• Act as required by the leadership team as a compliance/audit point of contact – including and not limited to audit engagements

Working hours: 9am to 6.30pm (Monday to Friday)

Location: Raffles Place

Job Details / Job Description:

1) Internet Banking Testing - To assist in user acceptance testing

2) Mobile Banking Testing - To assist in user acceptance testing

3) ICH Testing - To assist in user acceptance testing for Integrated Multi-Channel Host.

4) Ad-hoc duties as and when assigned.

5) Perform manual testing for functional testing and regression testing.

6) Track and monitor testing progress and defect resolution.

7) Provide regular test progress to Team lead.

8) Assist in admin work like data update and other ad-hoc projects as assigned by the supervisors

9) Able to understand business requirements/functional requirements and translate them into test cases (fetch host data, test data preparation, Defect triages

Responsibilities :

• Attend and respond to incoming calls, emails and call-back requests, Live Chats (if applicable to the supported Project), within service Levels and to deliver pleasant Customer experiences.
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
• The following would depend on the experience of the candidate and on need basis: Generates management reports and provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Requirements:

• Diploma in IT or Business or related discipline
• Minimum 1 year in Contact Centre/Service Desk/Helpdesk support experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

Key responsibilities:

• Provide 24x7 production support onsite / offsite.

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Key skills required:

• Mainframe, Cardlink

• COBOL, JCL, VSAM, CICS, Ezytrieve

• Microsoft Office

Key Skills:

Delivery experience on medium to large scale projects.

Job Objectives

To support AML Projects for transaction monitoring across all regions.

Key Responsibilities

Functional specification

a. Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document.

b. Collaborate with Functional Business Analyst to clarify functional and non-functional requirements.

c. Define and ensure traceability from functional specifications to business requirements.

Technical Design

a. Responsible to create technical design.

b. Ensure technical design adheres to architectural roadmap, Development practices, and security requirements.

c. In case of vendor implementation: Ensure vendor resources create technical design document.

d. Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase.

e. Collaborate with Production Support to establish IT operations procedures and document as part of Tech Design.

f. Coordinate execution of threat modeling process with assistance of Security Architect to ensure implementation of safeguards is comprehensive in accordance with threats.

Testing & Scope Management

a. Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).

b. Provide input to impact assessment and estimation for Project Change Request.

c. Work with Test Manager to review test plan and functional test scope.

Key Requirements

Must have :-

• Commitment.

• Minimum 6 years of working experience in application testing, development and delivery.

• Ability to work in a fast-paced, team-oriented environment.

• A strong & assertive communicator in speaking & writing. Analytical mindset and good problem solving skills.

• Delivery experience on medium to large scale projects.

• Ability to understand and articulate process flows and functions.

• Strong communication and coordination skills across internal and external stakeholders and vendors.

Good to have :-

• Experience in working in vendor environment.

• 1 - 2 years working experience with AML/KYC (Transaction Monitoring) will be nice to have.

Essential Technical Skill :-

• Experience with Oracle PL/SQL, Oracle SQL.

• Batch Scripting, Control M, DevOps.

The candidate will be part of the WD Integration Team to support integration enhancements and defect fixing requests.

• Comprehend Workday integrations from multiple endpoint systems as well as holistic interchange services rendering effective data quality and dependable exchanges of digital information.
• Identify, assess, and solve complex business problems for integrating Workday cloud application with external applications across HR, Finance, and other areas where analysis of situations or data requires an in-depth evaluation of variable factors.
• Basic understanding of the Security Configuration and Business Process set up in the tenant is a must.
• Analyse, design, build, test and deploy Workday integration including Studio, EIB, and supplement with any 3rd party coding.
• Support upgrades, changes and modifications, including evaluation of Workday releases.
• Develop BIRT reports using Eclipse IDE.
• Experience to write Unix scripts, knowledge on Connect Direct and SFTP protocol are added advantage.

Job Requirements:

• Minimum degree in IT or computer related subject with a recognized university.
• Minimum 5 years of experience in Workday integration development.
• Excellent English communication and presentation skills – both written and spoken.
• Effective working relationships with all functional units of the organization.
• Excellent analytical and problem-solving skills.
• Detailed testing and documentation skills.
• Fast learner and able to work independently, as well as a good team player.

• Carries out new / renewal of work permit applications for foreign workers and follows up with the purchase of bond guarantee;
• Co-ordinates with site staff on workers’ renewal and cancellation of work permit matters;
• Follows through on home leave application of foreign workers and seeks the necessary approvals;
• Purchases air ticket for resigning workers;
• Updates new worker details (passport, bank account no, work permit) in payroll system and worker particulars folder;
• Carries out computation of workers’ payroll and data entry in payroll system;
• Assists in the preparation of costing report by keying in the cost allocation in the payroll system after payroll processing;
• Assists in the reconciliation of credit card bills by matching the invoices with the receipts before passing on to Accounts Department;
• Carries out prompt update of staff and worker daily movement report;
• Follows up promptly on government application of foreign worker levy waiver;
• Carries out periodic checking of workers’ passport expiry dates;
• Carries out scanning and filing of workers documentation;
• Creating invoice
• Performs any other duties as assigned.