Job Description: Assistant Operations Manager

Overview:

The Assistant Operations Manager will play a crucial role in managing the daily operations of a chain of three eateries in Singapore. This person will assist in ensuring efficient, smooth, and high-quality service while supporting the operations manager in implementing strategies to enhance customer experience, streamline processes, and boost profitability.

Key Responsibilities:

1. Oversee Daily Operations: Supervise restaurant staff, monitor service quality, and maintain operational standards across locations.

2. Inventory and Stock Management: Coordinate inventory orders, monitor stock levels, and manage supplier relationships to ensure smooth operations.

3. Staff Supervision and Training: Assist in recruiting, training, and scheduling staff, ensuring they adhere to operational and service standards.

4. Customer Service Excellence: Handle customer inquiries and complaints, ensuring a positive guest experience.

5. Compliance and Safety: Ensure health, safety, and food hygiene standards are maintained in all locations.

6. Sales and Performance Reporting: Track sales, monitor performance metrics, and prepare reports for management to identify areas for improvement.

Requirements:

1. Experience: At least 2 years of experience in restaurant operations, preferably in a supervisory role.

2. Skills: Strong organizational skills, good attention to detail, and the ability to multitask effectively.

3. Leadership: Proven leadership and team management abilities; able to motivate and guide a team.

4. Customer Focus: Excellent communication and problem-solving skills with a customer-first mindset.

5. Knowledge: Familiar with health, safety, and food hygiene standards in Singapore.

6. Flexibility: Able to work shifts, weekends, and public holidays as needed.

This role offers an opportunity for growth and development within the company as we expand our footprint in Singapore.

Tailor Responsibilities:

• Discussing design, alteration, or repair requirements with customers to ensure that their specifications are met.
• Taking customers’ measurements using a tape measure.
• Accurately recording customers' measurements, instructions, and preferences.
• Attaching labels to customers' garments to prevent any errors.
• Modifying garments according to customer instructions, which includes tapering pant legs, lining sheer garments, removing pockets, and adding padding.
• Repairing customers' garments, which includes patching or sewing tears and holes.
• Providing customers with cost estimates for the construction of customized garments.

Tailor Requirements:

• Primary Education or Less
• Proven experience working as a Tailor.
• Sound knowledge of fabrics as well as clothing design and construction.
• The ability to use a sewing machine.
• Outstanding sewing skills.
• Exceptional customer service skills.
• Good hand-eye coordination.
• Detail-oriented.
• Hardworking.
• Able to work long hours, weekends and public holidays.

Job Description & Requirements

· Answering phone and email inquiries and concerns

· Build strong and positive work relationships with employees

· Contributing to the development of Human Resources and other department's goals, objectives, and systems

· Ensure legal compliance and other administrative matters

· Handle all other HR matters and administrative tasks as assigned by the manager

· Handle leave administration

· Implementation and understanding of project SOPs

· Key employee details into the HR and Finance System

· Responsible for a full spectrum of Human resources and Payroll

· Lead recruitment process including placing job ads, selecting candidates, and managing interviews and related administrative processes such as staff screening in PLRD, vetting, preparing company letters, and other ad-hoc duties

· Liaise with clients to comply with their requirements

· Liaising with MOM, CPF, and PLRD to ensure fair procedure and compliance with

local legislation at all times

· Manage off-boarding process for resignation and terminations including conducting an exit interview

· Oversee existing employees’ duties and work performance including appraisal

· Perform other work duties necessary for the company

· Plan employee engagement initiatives, resolve employee grievances, counsel employees

· Preparation of organization orientation for new staff

· Prepare all company letters (LOA, Memo, Company Forms, Awards, etc.)

· Process monthly staffs payroll and claims, calculate overtime and attendance checks for 200 employees

· Process monthly CPF, Levy Submission, Levy Waiver, IR21 and IR8A

· Process work passes application and liaises with immigration on foreign workers related matters including application, renewal & cancellation

· Record keeping for employee personal files and ensure accurate information are updated

· Submission of government-paid claims such as NS claim, Maternity Leave, Childcare Leave, Paternity Leave, and other related claims.

Job Requirements

· Minimum 2 years of experience in Human Resource management

· Preferable to have HR working experience background in the Security industry

· Possess a Diploma or Bachelor’s Degree in Human Resources or Business Administration-related discipline

· Manage team resources to ensure adequate staffing and capability levels

· Knowledgeable of HR systems and databases

· Comfortable to work in a fast-paced environment

· Able to work efficiently with minimum supervision

· Experienced in managing different priorities/multitasking

Please send your CV with a description of your relevant experience via Apply Now. Only shortlisted candidates will be notified. Those with more experience could be considered for more senior positions