Key Responsibilities:

Manage catering operations for efficiency and profitability, maintaining food quality and hygiene standards.

Recruit, train, and manage staff, promoting a positive work environment and conducting performance evaluations.

Build strong client relationships, addressing inquiries and resolving issues promptly.

Monitor budgets and profitability, preparing financial reports for strategic planning.

Collaborate on promotional strategies and identify growth opportunities in catering.

Plan and execute catering events, ensuring all details are managed effectively and liaising with vendors.

Previous restaurant management or catering experience, preferably in a leadership role.

Strong leadership, communication, and financial management skills. Ability to work under pressure.

Passionate about food and service, detail-oriented, and a creative problem-solver.

Responsibilities

Study each recipe and gather all necessary ingredients

• Cook food in a timely manner
• Delegate tasks to kitchen staff
• Inform wait staff about daily specials
• Ensure appealing plate presentation
• Supervis Cooks and assist as needed
• Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)
• Monitor food stock and place orders
• Experiment with recipes and suggest new ingredients
• Ensure compliance with all health and safety regulations within the kitchen area able to cook local Chinese food

Requirements

• Proven work experience as a Chef or Cook
• Hands-on experience with various kitchen equipment (e.g. grillers and pasta makers) Advanced knowledge of culinary, baking and pastry techniques
• Leadership skills
• Ability to remain calm and undertake various tasks
• Excellent time management abilities
• Up-to-date knowledge of cooking techniques and recipes

Familiarity with sanitation regulations

About the Department

The Group Finance Corporate Services (GFCS) has established a Business Risk & Control Management (BRCM) function to strengthen its operational risk management practices. A critical part of the BRCM mandate is to conduct independent control testing on key processes, identifying issues early and enhancing operational controls as needed. Contract resources are required to perform this control testing on a periodic basis (monthly/quarterly) and to provide findings and recommendations to GFCS BRCM and stakeholders for implementation.

What we are looking for

1. Organize and deliver the people development and engagement agenda such as to plan and execute training programs, plan and organize conference/town hall/staff engagement events and activities, prepare and maintain staff communications/newsletters/websites, prepare presentation materials, and ad-hoc activities under the Group CFO Office.

2. We are looking for candidates who are driven and self-motivated with good stakeholder management, communication and project management skills. The candidates should also be a team player and with passion to drive people development and staff engagement events/activities. More than 5 years of experience in banking/finance/audit will be preferred.

Responsibilities

1. Corporate Training & Development:

• Develop and deliver engaging training programs, workshops, and seminars for employees.

• Create and maintain corporate training materials, presentations, and e-learning modules.

• Conduct training needs assessments to identify skill gaps and training requirements. Utilize various training methodologies and technologies to ensure effective learning experiences.

• Evaluate training program effectiveness and make continuous improvements.

• Provide coaching and feedback to employees to support their professional development.

• Stay up-to-date with industry trends and best practices in training and development.

• Collaborate with subject matter experts (BRCM) to develop specialized training content.

2. Corporate Events Management:

• Organize corporate events (e.g., CFO conferences), liaise with event vendors, and manage stakeholder relationships.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements and skills

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

We are seeking an experienced Industrial Automation Instrumentation Engineer to join our dynamic team in the Industrial Automation & Digitalization sector. This role will involve the design, development, and implementation of advanced automation systems, with a focus on instrumentation and control systems. The ideal candidate will have strong technical expertise, a solid understanding of automation systems, and a keen interest in providing quality service to our clients.

Key Responsibilities:

• Design & Development: Develop and design automation control systems, including instrumentation for PLC, SCADA, and HMI systems (Siemens, Rockwell, Wonderware/AVEVA).
• Control Panel Design: Design electrical architectures and control panels for automation systems.
• Testing & Commissioning: Conduct Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) for hardware and software.
• Technical Support: Provide technical support to both the Sales and Project teams during bidding, implementation, and commissioning phases.
• Client Interaction: Offer onsite and remote technical support, ensuring the successful installation, troubleshooting, and maintenance of automation systems.
• Project Management: Ensure project deliverables meet quality and safety standards within time and budget constraints.
• Collaboration: Work closely with project teams, clients, and cross-functional departments to ensure smooth project execution.
• Travel: Occasional travel within Singapore and internationally, including offshore Oil & Gas facilities, to support project implementation and client needs.

Requirements:

• Education: Diploma or Degree in Electrical, Electronic, Computer, Mechatronic Engineering, or a related field.
• Experience: 3-6 years of hands-on experience in industrial automation and instrumentation systems.
• Automation Systems: Proficiency in programming and configuring PLC, SCADA, and HMI systems, with experience in Siemens, Rockwell, Wonderware/AVEVA being preferred.
• Instrumentation Knowledge: Strong understanding of instrumentation, control systems, and communication protocols used in automation (e.g., Modbus, Profibus, Ethernet/IP).
• Industry Expertise: Experience in automation technologies specific to industries such as Pharma, Oil & Gas is an advantage.
• Communication Skills: Strong verbal and written communication skills for effective client and team collaboration.
• Problem-Solving: Ability to troubleshoot and resolve technical issues quickly and efficiently.
• Team Player: A collaborative mindset with the ability to work in a team-oriented environment.
• Willingness to Learn: A growth mindset and eagerness to stay updated with the latest automation trends and technologies.

Benefits:

• Competitive salary package.
• Opportunities for career growth and skill development.
• Supportive and dynamic work environment.
• Travel opportunities for project implementation.

If you are passionate about automation technology and instrumentation, and are looking for a challenging and rewarding career, we would love to hear from you! Apply now to Send your CV/Resume to [email protected]

Key Responsibilities:

• Assisting in execution of sales strategy, preparing sales forecast and budget
• Gather market information on competitor’s activities and prepare report for review
• Provide detailed sell-out analysis of markets/ retailers/ POS
• Assisting in logistic matters, delivery and report compilation
• Support manager in initiatives to improve client and retailer relations.

Key Requirements:

• Detail oriented and meticulous, as well as being organized
• Strong communication

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform foot reflexology treatments following the established protocols, and allotted treatment times.

• Explaining foot reflexology, treatments, and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Effective communication skills.

1. Accountings Knowledge and Skilful In Dealing With Full Sets of Accounts.

2. Compilations of Financial Reports

3. Hardworking and honest in dealing with the accounts compilations.

4. Fast Learner and Responsive with numbers.

5. Able to deal with dateline of government critieria.

6. Customers Orientated.

Role Overview: We are seeking a proactive and skilled Application Support/Business Analyst to manage and enhance our vendor package applications, specifically in Reconciliation and Email Notification Systems. This role involves collaborating with cross-functional teams, vendors, and business users to ensure seamless application performance and to drive system improvements.

Key Responsibilities:

• Application Management: Oversee Business-As-Usual (BAU) activities, ensuring the stability and efficiency of vendor package applications.
• Issue Resolution: Collaborate with users and vendors to promptly address and resolve application issues, ensuring minimal disruption to operations.
• Cross-Functional Collaboration: Work with diverse teams to identify and address root causes of system problems, fostering a culture of continuous improvement.
• Requirements Gathering: Engage with business users to collect requirements, facilitating the development, testing, and implementation of system enhancements.
• Coordination: Liaise with teams across Singapore, Head Office, and Branches to coordinate system-related activities and ensure alignment.
• Proactive Improvement: Identify opportunities for system optimization and documentation enhancements to add value and improve operational efficiency.
• Support Availability: Provide on-call and onsite support during after-hours, weekends, and public holidays as needed, covering application support and deployment activities.

Technology Stack:

• Programming Languages: VB .NET, Java
• Middleware: IBM MQ
• Databases: Microsoft SQL Server, DB2

Qualifications:

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 3+ years in application support or business analysis within the banking or financial services sector.
• Technical Proficiency: Strong experience with VB .NET and Java; familiarity with IBM MQ and database management systems like MSSQL and DB2.
• Analytical Skills: Ability to analyze complex issues, identify root causes, and implement effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with diverse stakeholders.
• Problem-Solving: Strong critical thinking and problem-solving abilities, with a proactive approach to identifying and mitigating issues.
• Flexibility: Willingness to provide support during non-standard hours as required.

Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and motivation for applying to (Whatsapp +65 8833 0192)

Training Program

- 6 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option):

Option #1: Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Responsible to handle a portfolio of clients and provide payroll and a full suite of accounting services to clients in different industries.

Duties & Responsibilities

• Proficient understanding of Singapore Financial reporting Standards (SFRS), Singapore payroll compliance and Singapore Goods and Services Tax (“GST”) regulations
• Manage several portfolios of different complexities and from various industries
• Liaison with clients’ stakeholders, statutory service providers such as auditors, tax agents and/or other external parties on matters related to your work scope
• Ensure accuracy, due care, project management and timely delivery when providing the following services as stated in the respective Letter of Engagement with clients:

1. Setup of computerized accounting system and Chart of Accounts (“COA”);

2. Preparation of monthly/quarterly/half-yearly/yearly management statements;

3. Liaison with auditors for the finalization of year end audited accounts,

4. Filing of GST Application;

5. Preparation & Filing of quarterly GST returns;

6. Preparation of Unaudited financial statements;

7. Preparation of financial statements in XBRL format;

8. Provision of accounting administrative services;

9. Preparation of payroll services;

Others

• Manage billings and collections
• Fulfil any other duties as and when assigned by the seniors, managers and director

Job Holder’s Specifications

• Possess a Diploma/Degree in Accountancy or qualifications in professional accounting
• Has at least 1-2 years of relevant experience in an accounting firm, preferably in an outsourcing services environment
• Possess good business sense and ability to relate well with clients
• Able to multi-task and work under pressure to meet specific timelines
• Possess good communication and excellent interpersonal skills
• Must be proactive, analytical, committed and take ownership
• Possess the interest to learn/upgrade to new skills/technologies
• Accounting software hands-on knowledge will be an added advantages

Job Description:

Perform general administrative duties ( handle telephone enquiries, mailing, document filing, data entry and invoicing)

Accounts Payable/Receivable

Follow up on debtor payment

Knowledge in full set of Accounts added advantage

Other task as assigned.

Working hours: 11am - 5pm

Requirements:

Singaporean and PR

Minimum 2 years of working experience preferred

MS Office proficient (Word, Excel)

Knowledge of Autocount software is an added advantage

Meticulous and independent.

Good communication, interpersonal skills and teamwork

5 days work week.

Job Responsibilities:

1. Financial Planning and Analysis:

• Develop and oversee financial planning, forecasting, and budgeting processes.
  • Conduct variance analysis and provide actionable insights to improve financial performance.

2. Accounting and Reporting:

• Ensure accurate and timely preparation of financial statements in compliance with local and international accounting standards.
  • Manage monthly, quarterly, and annual financial closing activities.

3. Treasury and Cash Flow Management:

• Monitor cash flow, optimize working capital, and ensure adequate liquidity for business operations.
• Manage relationships with banks and financial institutions to support trade finance and other banking needs.

4. Internal Controls and Compliance:

• Establish and maintain robust internal control systems to safeguard company assets.
• Ensure compliance with tax regulations, statutory requirements, and company policies.

5. Team Leadership and Collaboration:

• Lead and mentor the finance team, fostering a culture of accountability and continuous improvement.
  • Collaborate with cross-functional teams and regional offices to align financial strategies with business goals.

6. Audit and Risk Management:

• Coordinate with internal and external auditors to ensure smooth audit processes.
• Identify and mitigate financial risks, ensuring the company’s financial health and sustainability.

7. Strategic Contributions:

• Provide financial insights and recommendations to support strategic decision-making and business growth initiatives.

Requirements:

1. Education and Experience:

• Bachelor’s degree in Accounting, Finance, or a related field; professional certifications (e.g., CPA, ACCA, CFA) are highly preferred.
• Minimum of 5-8 years of relevant experience in finance and accounting, with at least 2-3 years in a managerial role.

2. Technical Skills:

• Strong knowledge of financial reporting standards (e.g., IFRS) and tax regulations.
• Proficiency in financial analysis, budgeting, and forecasting tools.
• Hands-on experience with ERP systems and advanced Excel skills.

3. Industry Experience:

• Prior experience in international trade, commodities, or logistics sectors is a strong advantage.

4. Soft Skills:

• Excellent analytical and problem-solving abilities.
• Strong leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic, and multicultural environment.

Our client who is a LISTED GLOBAL mobility services provider is currently looking for Group Consolidation & Reporting Executive (Contract) to be part of the team!

Job Responsibilities:

• Assist in preparation of group consolidation including consolidation entries and reconciling of intercompany transaction and balances
• Support in preparation of quarterly group consolidated cashflow statement
• Provide guidance and support to subsidiaries’ finance teams
• Assist in the preparation of half-year and full-year SGX result announcements
• Assist in the preparation of monthly and quarterly management report
• Assist in financial analysis of consolidated results to support financial/ managementreporting, including quarterly result release and Annual Report
• Assist in reviewing and analysing monthly financial information of subsidiaries,including balance sheet items
• Support the external audit process on group consolidation and accounting issues
• Other duties as assigned by manager.

Minimum Requirements:

• Degree in accountancy and/or other professional qualification equivalent.
• Minimum 5 years of accounting experience, with at least 2 years in consolidation role. Audit experience and experience with listed companies or Big 4 firms areadvantageous.

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to [email protected] or wa.me/6597104049 to find out more

Charterhouse Resources Pte Ltd (13C6338)

Jasmine Choong (R1655920)

• Analyze requirements and solutioning
• Coding
• Support SIT & UAT (including liaising with interface parties, users etc)
• Implementation
• Investigate and analyze production incidents
• Guiding and support IH2 QR and L3 team
• To complete the projects successfully by the stipulated milestones
• Improving system by handling fixes and enhancements
• Successful implementation of COD/LES projects with the above roles
• Fixing and Improving COD/LES system
• Maintain updated documentation

Job Requirements:

• Cobol programming proficiency
• Analytical and design skill
• Testing and debugging skill
• Problem solving aptitude
• Good communication skill
• COD domain knowledge
• Able to handle concurrent projects

• Ensure that the production, preparation and presentation of food are of the highest quality
• Knowledgeable in terms of standard procedures and policies
• Operate and maintAain equipment and reporting of malfunctioning
• Controlling of Operation & Food cost whenever necessary
• Upkeeping of cleanliness and hygiene standard
• Daily feedback collection and report of issues
• Any ad-hoc duties as assigned
• Strong passion for Culinary
• Willingness to work on a rotating roster
• Strive for excellence in quality and presentation
• Excellent interpersonal and organizational skills
• Able to work in a fast-paced environment
• Certification in Culinary would be beneficial

Job Description

· Arrange job for mechanic,

· Ensure vehicle out on timeline.

· Oversee the whole workshop make sure the operation runs smoothly

Requirements

. N level

. able to work independently

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform foot reflexology treatments following the established protocols, and allotted treatment times.

• Explaining foot reflexology, treatments, and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Effective communication skills.

1. Social Media Management

Create and upload videos and posts on social media platforms (e.g., Facebook, Instagram, LinkedIn).

Engage with audiences by responding to feedback, inquiries, and comments on social media.

Monitor social media trends and suggest content strategies to improve engagement.

2. Sales and Customer Service

Handle client inquiries through phone, email, and social media.

Issue invoices, process sales orders, and maintain accurate sales records.

Attend to walk-in customers, providing excellent service and product recommendations.

3. Inter-company Coordination

Liaise with sales and logistics teams to ensure timely and efficient delivery of products.

Act as a communication bridge between departments for smooth operations.

4. Export Sales

Identify and approach potential international partners.

Coordinate with logistics for export requirements, including documentation and shipping.

Build relationships with overseas distributors and clients to grow the business globally.

5. Administrative Support

Maintain client databases and follow up on sales leads.

Generate reports and assist in marketing campaigns or events.

How to Apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. Wish you all the best.

Damian Tan (EA Reg No: R1102628)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.

• Responsible and honest
• Arrange daily stock and order the goods
• Arrange staff to apply rest days
• Have ideas to solve shortage of manpower matter
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Prepare and submit performance reports
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Proven experience as supervisor or relevant role
• Familiarity with company policies and legal guidelines of the field
• Excellent communication and interpersonal skills
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills

------------------Night Shift 12am – 10am-------------------------------

Manning of the School General Office Reception counter and attending to walk-in customers, e.g. contractors, parents, pupils, public, etc.

Attending to students at sick-bay (including administering basic First Aid) and liasing with school leaders, calling ambulance and liasing with medic staff, Form teachers and parents.

Attend to contractors when available

Receiving in-coming mails/goods deliveries and arranging outgoing mails for posting

Answering of telephone calls

Support in the maintenance of the sick bay (e.g. basic cleaning)

Incharge of stock balance and ordering of office stationery and equipment (eg A3 & A4 papers, markers & reflls, A4 and A5 exam result slips for HOD ICT, Toners, requesting ad-hoc repair and regular servicing of shredders and photocopiers etc)

Collation of reports and data

Provide administrative support to teachers

Assist with school events and activities, when required

Other administrative functions where required, e.g. Collection of forms, data entry, photo-copying, laminating, covering of duties for the Library Officer, etc.

Other admin duties as and when assigned by the Supervisors/Administration Manager/School Leaders

Possess good computer skills (able to work with graphics, numbers and details – job scope includes data entry and preparation of Excel spreadsheets, etc.)

Must be proficient in using MS Office Applications (e.g. MS Word, MS Excel, MS PowerPoint, etc.)

Able to work with a team of teachers (job scope includes supporting teachers in their administrative work, e.g. collation of forms, surveys, etc.)

Team-player with a positive attitude and pleasant disposition

Should be diligent and a fast learner, able to work independently with clear and minimal instructions. Ability to multi-task and meet deadlines set

Have a keen eye for details

This postion is open to all who are fulfilling aforesaid requirements.

Training Programme Details (Upcoming Training in Feb 2025)

- There will be a 1-2 months training programme whereby you will be required to pass a role-play & technical assessment in order to be posted to your work teams (2 attempts given)

- Minimum attendance required (95%) in order to pass the training programme.

Shift Timings (Choose 1 Option):

Option #1: Weekends/PHs shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Responsibilities

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

·  Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

·  Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

·  Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

·  Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

·  Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

● Configure, maintain, and enhance CI/CD pipelines to streamline change and release management processes, ensuring efficient and reliable software delivery.

● Maintain and integrate tools for configuration management, build automation, continuous integration/deployment, monitoring, reporting, and alerting.

● Implement and operate monitoring and alerting tools to ensure system reliability and availability.

● Develop and maintain automation scripts for tasks such as server configuration, CI/CD workflows, and infrastructure provisioning.

● Participate in capacity planning and risk management, ensuring systems are prepared for growth and unforeseen challenges.

● Explore and adopt innovative DevOps methodologies to improve production reliability and overall system availability.

● Apply and enforce security practices to protect the organization’s infrastructure and data, adhering to industry standards and regulatory requirements.

● Collaborate with cross-functional teams to build high-quality, scalable environments that support both development and production systems.

● Efficiently prioritize and execute tasks in a fast-paced, high-pressure environment.

Requirements :

Bachelor’s degree in Computer Science, IT or related fields

· At least 2 years of hands-on DevOps Engineering experience, complemented by an additional 2 years or more in Software Engineering or System Administration roles.

Technical Proficiency:

· Hands-on experience with AWS services, including deployment and management of cloud infrastructure.

· Proficiency in containerization technologies, particularly Docker and Kubernetes, with practical experience in production deployments. Hands-on experience with Openshift is an advantage.

· Expertise in Infrastructure-as-Code (IaC) tools (e.g. Terraform, CloudFormation) for provisioning and managing cloud infrastructure.

· Strong understanding of Linux server administration, with scripting proficiency in Bash.

· Solid knowledge of virtualization and networking concepts, including firewalls, DNS, and load balancers.

· Familiarity with GitOps tools (e.g., ArgoCD, Flux) for automating infrastructure and application deployments.

· Enhance developer productivity by maintaining efficient and developer-friendly CI/CD workflows, and optimizing build times.

· Support developers in debugging and troubleshooting deployment-related issues to ensure smooth integration with production systems.

Monitoring & Analytics Tools:

· Experience with tools like Prometheus, Grafana, and ELK/Opensearch/Elasticsearch for monitoring, logging, and visualization.

Scalability and System Design:

· Understanding of highly scalable distributed systems and system architecture principles.

· Breadth of knowledge across operating systems, cloud computing, and distributed computing domains.

Soft Skills & Collaboration:

· Excellent troubleshooting skills and strong technical aptitude to diagnose and resolve complex issues.

· Effective communication skills to work in SCRUM teams and foster collaboration across diverse stakeholders.

· Ability to prioritize tasks effectively in dynamic and high-stakes environments.

Responsibilities :

● Create and maintain automated test cases, test plans and test framework ensuring that they are up to date with requirements and policy changes

● Create, maintain and improve the automated test framework and test environments

● Conduct testing on new features and file defects

● Perform various tests such as manual/functional/performance/exploratory tests and support UATs

● Assist in resolving production cases

Requirements :

• Bachelor’s degree in Computer Science, IT or related fields
• At least 3 years of professional software quality testing experience with hands-on automation
• Strong understanding of testing techniques, risk analysis
• Strong understanding of test-driven development, continuous integration and continuous delivery
• Proficiency in programming languages such as Java or Kotlin. Knowledge of Spring Boot will be an advantage
• Experience with open-source automated testing frameworks such as Cucumber, TestNg and Playwright
• Experience with open-source performance testing tools such as JMeter, Gatling, Locust or enterprise level tools such as HP LoadRunner
• Experience with open-source penetration testing tools such as ZAP, Burp Suite, SQL Map or enterprise level tools such as HP WebInspect, Nessus, CheckMarx
• Experience working in SCRUM teams
• Excellent communication and collaboration abilities
• Proactive, self-driven and motivated

• Middleware Application Installation expertise across different platforms like JBOSS, WebLogic, WebSphere
• Hands on experience in setup of Web Server components like Apace, NGNIX
• Knowledge to build software components using source code compilation like Apache etc.
• Good understanding and hands on knowledge of SSL and other application authentication mechanism like 1 Way SSL , 2 Way SSL , UFW etc. setup and configuration
• Good knowledge and experience in understanding the network topologies that are required to be incorporated across different tier of architecture
• Good knowledge of Oracle database and RAC setup , and the configuration setup required across application layer for the connectivity
• Ability to work on identification of vulnerabilities and fix them
• Ability to work on upgrades of systems/components under obsolescence
• Experience with a variety of source control tools (GIT, Aldon, ClearCase)
• Experience in setting up servers
• Experience in working with MQ
• Experience in CI/CD Tools (Jenkins)
• Experience in build tools (ANT, Maven, Gradle)
• Experience in Unix, shell scripting
• Knowledge on release management processes
• Precise attention to detail
• Ability to prioritize tasks
• Ability to work under pressure
• Problem solving skills
• A passion for learning and the willingness to solve problems
• Experience working in Docker, Open Shift, ICP (Container Management Solutions)
• Experience working with Aldon and Clearcase
• Experience working with Ansible
• Unquestionable team communication skills
• Deliver new infrastructure setup for new project
• Support and deliver new changes for BAU systems
• Take accountability to deliver the scope on-time with high quality. Exercise judgment, take initiative
• Deliver solutions that meet and exceed the technical, infrastructure and security requirements
• Work effectively with the with the internal IT and Security Teams to ensure efficiency of the solutions implemented to support the business
• Drive standardization, componentization and consistency to implement a sustainable platform to rollout to regional countries

Job Requirements:

• Degree with at least 8-10 years of technical experience
• Minimum 8-10 years of experience on release and deployment
• Middleware Application Installation expertise across different platforms like JBOSS, WebLogic, WebSphere
• Hands on experience in setup of Web Server components like Apace, NGNIX
• Knowledge to build software components using source code compilation like Apache etc.
• Good understanding and hands on knowledge of SSL and other application authentication mechanism like JWT , UFW etc. setup and configuration
• Good knowledge and experience in understanding the network topologies that are required to be incorporated across different tier of architecture
• Good knowledge of Oracle database and RAC setup , and the configuration setup required across application layer for the connectivity
• Ability to work on identification of vulnerabilities and fix them
• Ability to work on upgrades of systems/components under obsolescence
• Experience with a variety of source control tools (GIT, Aldon, ClearCase)
• Experience in setting up servers
• Experience in working with MQ
• Experience in CI/CD Tools (Jenkins)
• Experience in build tools (ANT, Maven, Gradle)
• Experience in Unix, shell scripting
• Knowledge on release management processes
• Precise attention to detail
• Ability to prioritize tasks
• Ability to work under pressure
• Problem solving skills
• A passion for learning and the willingness to solve problems
• Unquestionable team communication skills