Job Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that every guest experience aligns with the hotel’s brand and service quality.

Key Responsibilities:

• Maintain a high guest service focus by always approaching your job with the guests in mind.
• Drive departmental objectives and oversee the daily operations and administration of the Front Office department which includes the Reception, Concierge and Communication Centre.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain presence in the lobby, setting the example to team members for guest service.
• Coordinate with the Housekeeping and Engineering department to ensure that cleaning and maintenance is followed up with and procedures are maintained.
• Develop, implement and monitor action plans to make improvements to guests’ experience and / or address shortfalls in standards. Identify shortfalls before they affect guest experience.
• Carry out recruitment, selection and onboarding activities for all Front Office team members.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Monitor and assess team members’ performance through regular review checks and feedback
• Plan, develop and conduct training for the team and identify and training gaps.
• Ensure the shift is reviewed, handovers and briefings are carried out.
• Maintain leave plans, monitor, control and minimize overtime for the department
• Maintain guest histories to assist with returning guests and VIPs.
• Review arrival list for all arrivals and VIPs, coordinating with all departments concerned to ensure that room allocation, amenities and special requests are arranged.
• Work closely with the VIP Services Manager, ensuring all VIP arrivals and departures are well organized. Welcome, escort and bid farewell to all VIP guests and any guests that require special attention.
• Continuously monitor and evaluate operations, policy and procedures of the Front Office. Identify opportunities to streamline processes and propose necessary productivity improvements to the Director of Rooms.
• Aid the Director of Rooms in the preparation of the monthly forecast and annual departmental budget. Control and review expenses, implementing control actions when needed.
• Be familiar with the hotel’s fire safety, security and emergency evacuation procedures. Coordinate with the Security team in times of crisis or vice activities within the hotel.
• Serve as the primary decision-maker when it comes to service recovery for guests.
• Oversee the development, management, communication and progress of the hotel’s Customer Relationship Management efforts and programmes.
• Ensure that all online and offline guest feedback has been addressed and resolved in a timely manner, recommend and implement correction actions as needed.
• Utilizing insights from guest feedback, industry trends and best practices, work closely with the Assistant Front Office Manager to recommend strategies in driving service enhancement.
• Depending on operations and / or manpower requirements, be ready to stand in and manage any sections within Front Office.

Skills & Knowledge:

• Service-Oriented: Passion for hospitality and strong commitment to service quality.
• Problem-Solving: Ability to identify and act on opportunities, think critically and act decisively.
• Interpersonal Skills: Recognize and address the different needs of both internal and external guests. Effectively communicate, engage and influence different stakeholders.

Experience & Qualifications:

• Diploma in Hotel Management or related field. MBA is a plus.
• 5+ years of managerial experience in hotel front office operations
• Proven leadership and decision-making skills, especially in high-pressure situations
• Proficiency in Opera / Opera Cloud
• Willingness to work flexible hours, including weekends and extended shifts when needed

About Royal Plaza on Scotts

At Royal Plaza on Scotts (RP), we continuously strive to create a workplace that promotes fun, happiness, trust, pride and camaraderie that will spur our talents to be their best.

Our best practices were being validated and recognized when we were awarded the Best Employer 2013 and Best Employer for Commitment to Engagement by Aon Hewitt, #1 Best Companies to Work by Great Place to Work® Singapore in 2019 and #1 Asia’s Best Workplaces by Great Place to Work® Singapore from 2019 to 2020.

RP is also immensely proud to receive the Tripartite Alliance Award in Work-Life Excellence, the only employer award endorsed by the tripartite partners (namely Ministry of Manpower, National Trades Union Congress (NTUC) and Singapore National Employers Federation). This award recognizes RP as one of the best organizations to work for in Singapore, with fair, responsible and progressive employment practices.

Voted Best Independent Hotel in Asia Pacific by TTG Asia Travel Awards for 10 consecutive years and awarded the 2017 Certificate of Excellence by TripAdvisor, RP is an iconic hotel located in the Orchard area, a bustling district in Singapore.

Come experience our culture and journey with us towards a great and progressive workplace!

Job responsibilities :

· Assists in the recruitment and selection of performing artistes.

· Coordinates practices and rehearsal schedules for all performing artistes.

· Monitors and reports the work progress of all performing artistes.

. Manage the backstage and onstage area during performances.

· Conducts market research, gathers information on latest trends to improve business prospects.

· Plans, designs, and produces solutions while managing all project delivery elements within time limit.

· Liaises with customers to identify their needs and to ensure customers’ satisfaction.

· Promotes the Company’s business via social media platforms.

• Assists in the recruitment and selection of performing artistes.
• Coordinates practices and rehearsal schedules for all performing artistes.
• Monitors and reports the work progress of all performing artistes.
• Manage the backstage and onstage area during performances.
• Conducts market research, gathers information on latest trends to improve business prospects.
• Plans, designs, and produces solutions while managing all project delivery elements within time limit.
• Liaises with customers to identify their needs and to ensure customers’ satisfaction. ·
• Promotes the Company’s business via social media platforms.

Key Responsibilities:

• Source candidates through various channels, including job boards
• Conduct interviews and assess candidate qualifications.
• Collaborate with hiring managers to create job descriptions and define candidate profiles.
• Maintain accurate records of candidates and recruitment metrics.
• Build and maintain relationships with candidates and hiring managers.
• Stay updated on industry trends and best practices in talent acquisition.

Qualifications:

• A-level/Diploma/Degree holder in any field
• Keen interest in Talent Aquisition HR
• 1 to 1 mentorship

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Responsibilities:

To negotiate contracts for local and foreign performing artistes.

To schedule performance schedule and sets for performing artistes.

To plan monthly events with themes.

To source for suitable stage costumes for performing artistes.

To boost the morale of performing artistes and monitor their performance standard.

To orientate and train new performing artistes.

To source for suitable performing artistes every quarter and may need to travel overseas for this aspect.

To achieve a high standard of performance by the performing artistes.

Job Requirements:

Possess a high level of communication, interpersonal and organisational skills.

Has relevant experience or experience as a performing artiste.

Able to work additional hours beyond the working hours.

Able to work late hours from 9.00pm to 5.00am daily.

Able to work on public holidays and attend rehearsals beyond working hours regularly.

Job Responsibilities:

· Manages assigned product portfolio and generate sales to achieve revenue, target and budget.

· Maintains professional and technical knowledge of sales product

· Build strategic relationship with product vendors and partners to provide solutions to partners and end users.

· Conduct and assess market and competitive analysis to develop efficient business strategy and generate higher Sales Revenue.

· Develops product concept and provide a unique value based on the requirements of clients.

· Clearly articulate and present the business value of the product to business partners

· Prepare and conduct periodic product updates and enablement for Channel Partners

· Provides Business and Revenue Forecast, including periodic reviews with relevant product vendors on business and sales activities

· Develops marketing strategies or programme by collaborating with Marketing Team

· Obtains Bill of Material and pricing by working with pre-sales team on product solution.

· Facilitates inventory turnover / management / control by reviewing and adjusting inventory levels

· Any other ad-hoc duties as assigned

Job Requirements:

· Min 1 year of experience in Food Tech industries

· Able and willing to work on Weekends and Public Holiday

· Proficient in Microsoft office software

· Proven business negotiations and presentations skills

· Possess professional communication skills and relationships management

· Possess high responsibility and strategic thinking

· Implement key time-management skills in high demand settings

Job Description: Social Media Marketing Executive

Position Overview:
We are seeking a dynamic and analytical Social Media Marketing Executive to join our team. The ideal candidate will combine a passion for data with creative skills in video editing and design to enhance our brand's presence across various platforms. This role involves monitoring and optimizing social media campaigns, creating engaging content, and providing actionable insights to drive business growth.

Key Responsibilities:

1. Social Media Strategy & Execution:Develop and implement social media strategies aligned with company goals and target audience. Manage and schedule posts across platforms (e.g., Facebook, Instagram, LinkedIn, TikTok, YouTube, etc). Stay updated on the latest social media trends, tools, and platform features.
   
2. Content Creation & Design: Collaborate with the creative team to produce high-quality content, including videos, graphics, and visuals. Utilize video editing tools (e.g., Adobe Premiere Pro, Final Cut Pro, CapCut or equivalent) to create compelling content. Design visually appealing graphics using tools like Canva, Adobe Photoshop, or Illustrator.
   
3. Analytics & Reporting:Monitor and analyze social media performance using analytics tools (e.g., Google Analytics, Meta Business Suite). Track KPIs such as engagement, reach, click-through rates, and conversions to evaluate campaign success. Provide detailed reports with insights and recommendations for optimizing campaigns.
   
4. Community Engagement:Manage social media interactions, respond to comments/messages, and foster community growth. Identify and engage with influencers, partners, and audience segments to build relationships and expand reach.
   
5. Ad Campaign Management:Assist in planning, creating, and optimizing paid social media campaigns. Monitor ad performance and ensure campaigns achieve maximum ROI within budget.
   
6. Market Research:Conduct competitor analysis to benchmark performance and identify opportunities. Research audience preferences and behaviors to refine targeting and content strategies.
   

Qualifications:

• Education: Bachelor’s degree in Marketing, Communications, Graphic Design, or a related field.
• Experience: 1–3 years of experience in social media marketing, video editing, or design.
• Proficiency in social media platforms and tools
• Experience with video editing software is a plus! (e.g., Adobe Premiere Pro, Final Cut Pro).
• Graphic design skills is a plus! (e.g Canva, Adobe Photoshop, or Illustrator).
• Strong analytical skills and experience with data interpretation.

Skills & Competencies:

• Creativity and a strong eye for design.
• Proficiency in video editing and graphic design tools.
• Excellent organizational and time management skills.
• Strong communication skills, both written and verbal.
• Ability to analyze data and translate insights into strategies.
• Team-oriented mindset with a proactive attitude.

Why Join Us?

• Work in a fast-paced and innovative environment.
• Showcase your creativity and analytical skills.
• Grow your career with a supportive and collaborative team.
• Competitive salary and benefits package.

Job responsibilities :

· Assists in the recruitment and selection of performing artistes.

· Coordinates practices and rehearsal schedules for all performing artistes.

· Monitors and reports the work progress of all performing artistes.

. Manage the backstage and onstage area during performances.

· Conducts market research, gathers information on latest trends to improve business prospects.

· Plans, designs, and produces solutions while managing all project delivery elements within time limit.

· Liaises with customers to identify their needs and to ensure customers’ satisfaction.

· Promotes the Company’s business via social media platforms.

Job Description

• Give out samples to the shoppers
• Approach, conduct sales pitch, convince prospects to purchase our services & products.
• Provide skincare consultation, product demonstration, recommendations on treatment plans and suitable products to client
• Collaborate with team members to achieve individual and shop sales target
• Develop customer relationships and provide excellent customer service
• Train new comers, motivate all sales staff
• Assist in daily operational duties such as cashiering transactions, inventory and ad hoc duties that may be assigned by the Store Manager

Requirements:

• One year relevant experience in pro active cosmetic sales (In Retail Shop)
• Proven experience in a customer-facing role, preferably in the skincare/beauty industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of skincare and cosmetics products.
• Sales-oriented with a passion for beauty.
• Flexibility to work evenings, weekends, and holidays.
• Fast-paced and collaborative working style
• Positive working attitude and Sales Oriented
• 5 or 6 days per week, 8 hours rotating shift per day (including weekends)

Working locations: Central area

Promotion opportunities

All are welcome to apply.

Job Description:

• Oversight of physical plant to ensure studio is in working order.
• Oversight shall include managing contracts, schedule maintenance/upgrades ongoing, pro-actively monitor studio for cleanliness and manage defects, facilitate equipment deliveries and installation;
• Assist with Marketing and Customer Service as required;
• Liaise with HTS Holdings Ltd.’s COO to ensure all SOPS are in accordance with studio policy;
• Maintain studio Operations Manual to ensure all information is up-to-date and thorough,
• HR Duties: Prepare payroll and distribute payslips to staff, handle MPF, track annual leave and holiday requests. On and off boarding employees, and employee recruitment ads, HR documents including visa applications, employment contracts, company letters of reference, maintain HR database and records;
• Bookkeeping / Accounting Duties: Accounting data entries, invoicing, tracking AP/AR, filing company documents, liaise with Company Secretary and Accountant to assist conducting annual audit ;
• Perform administrative duties as directed including but not limited to, sourcing and ordering materials and equipment, company printing needs, liaise with vendors including banks, insurance brokers, et al: and
• Handle assigned ad hoc tasks as requested by Directors such as travel arrangements for visiting instructors and educators and any other such task as Employee shall be directed.

Oversee training and development staff

Assess employees’ needs for training

Align training with the organization’s goals

Develop and implement training programs

Review and select training materials from a variety of vendors

Update training programs to ensure that they are relevant

Teach training methods and skills to instructors and supervisors

Evaluate the effectiveness of training programs and instructors

Job Description

As marketing manager, your main duties will be to manage global marketing efforts for the group.

- Be responsible for all marketing efforts and create the overall marketing strategy for Bitcastle with clear objectives and measurable results.
- Manage the creation of global marketing efforts and advertising campaigns across various social media and digital platforms.
- Manage a team of marketers and ensure all KPI and KGI are met
- Develop and execute promotions and content for email and website marketing
- Use analytical tools to measure and report on the overall performance of digital marketing campaigns and advertisements.
- Leverage insights from trend and information analysis to optimize advertising spend and performance based on goals.
- Other related tasks as assigned by the company as needed.

Requirements

- Minimum 2 year experience in all aspects of digital marketing, from organic marketing channels to advertising
- Experience in strategic marketing and full life cycle marketing
- Experience in cryptocurrency web advertising or digital marketing operations
- Able to multitask and deliver results in a fast-paced environment

Preferences

- Has knowledge and interest in the world of cryptocurrency and blockchain
- Pays attention to detail and has the ability to perform work to a high standard
- Has the ability to work in a team environment, collaborate with others, and deal smoothly with a variety of stakeholders even in remote settings
- JLPT N2 and above

*We regret to inform that only shortlisted candidates will be contacted.

Responsibilities

• Support the Regional Cloud Infrastructure hosting all the Critical Regional Business Solutions.
• Support Cloud Consolidation and Integration to Common Cloud for the Region.
• Plan, Design and Setup adequate Infrastructure for Operation Companies (OPCOs) to connect to Global and Regional Solutions.
• Support various Regional IT Infra projects, with primarily focus on Infrastructure, Elimination of Legacy hosted Infra.
• Support SD-WAN and other Infra Initiatives for the Region.
• Work closely with Global / Regional / Country IT teams to implement & Support Global IT Security Initiatives
• Manage other duties as assigned for Automation of Patch Management (Using Manage Engine), for GSOC, implementing Multi-Factor Authentication (MFA), Zscaler, Rapid 7 (Vulnerability Management), Trend Micro EDR and Others.
• Supporting initiatives advised by Global Security Audit (GSA) teams, resulting in overall improvement of IT Security Posture for the region.
• Assist in Documentation of IT Section Policies.
• Regular PDCA and follow up with Countries, to ensure adherence for the above Initiatives.

Requirements & Qualifications

• Bachelor’s degree in IT or related field preferred
• Minimum 4 to 7 years In-Depth experience in Handling IT Infrastructure & IT Security.
• Business driven with a Strong understanding of Prevalent / Current IT infrastructure and IT Security Solutions.
• Infrastructure Management and IT Security Skills.
• Cloud Solution Skills with a must have experience to handle a regional Cloud Setup using AZURE.
• Understanding of relevant technology requirements required to handle the responsibilities mentioned above.
• Strong Project Management Skills.
• Proven strength in strategic and conceptual thinking and design, implementation, and execution of strategies.
• Strong problem-solving and Co-ordination skills.
• Strong Vendor Management Skills.
• Proficient in Microsoft O365 Tools (Word, Excel, PPT and Others)
• Business travelling may be required for this position.

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Roles & Responsibilities

Purpose of Job:

• Handle a spectrum of finance-related activities that include financial accounting and reporting, accounts payable, accounts receivable, asset management, audit and tax matters
• Participate in finance transformation projects

Principal Accountabilities:

• Handle day-to-day accounting and finance operations

• Handle the timely preparation of month-end closing reports and schedules
• Handle GST and Withholding Tax Accounting, Reporting and Filing
• Identify & drive continuous improvement of finance processes
• Undertake ad hoc duties/projects assigned from time to time

Requirements

• Minimum Diploma in accounting or similar certification with at least 1 year of relevant working experience
• Excellent communication and interpersonal skills and is a team player
• Resourceful, meticulous, organized, independent and able to multi-task. Confident and comfortable with handling data and figures
• Relish the challenge of working in a fast-paced environment and can perform under pressure
• Proficiency in Microsoft Office
• Working knowledge of SAP HANA would be advantageous

Due to volume of applications, we regret only shortlisted candidates will be notified.

Job Description & Requirements

• Manage sales and marketing team to generate local catering orders
• Finding leads and monitoring to conversation
• Meeting sales targets
• Familiarise with product and service knowledge in order to be able to explain and sell services to clients.
• Develop and implement promotions to bring in new customers.
• Stay updated on industry trends, customer behaviour, and competitor activities (benchmark).
• Verify events’ arrangement with the clients and ensure that information is thoroughly cascaded and shared with the whole team.
• Keep good relations with customers for repeat business.
• Respond to phone/email catering sales enquiries
• Copywrite, edit and proof-read marketing materials before publishing.
• Handle feedback and resolve complaints from guests.
• Build rapport and effectively qualify each business opportunity.
• Content creation for social media platforms
• Edit photos and videos for marketing
• Work closely with the delivery platform partners and operations team to ensure smooth and timely execution of campaigns.
• Coordinate with suppliers, to ensure accurate production of design work.

Requirements:

• Diploma/Degree in Business, Marketing or Hospitality, Tourism management or related disciplines
• Min 2 years of Catering operations experience .
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Updated with the latest trends in digital marketing

Job description

• Assign with and manage/service a diversified portfolio of clients providing statutory auditing services and to co-lead/lead the engagements.
• Involved in budgeting process to prepare forecasts billings and collections on a regular basis.
• Perform significant risks assessment and audit procedures according to an audit plan.
• Assess audit evidence to derive at conclusions in response to audit objectives.
• Analyse matters arising from audit with Audit Leader/Partner.
• Ensure proper audit documentation and file quality.
• Responsible for audit engagements’ quality, delivery, and budget.
• Provide professional development trainings and manage the team performance.
• Maintain client relationship and development a long-term partnership.

Job requirement

• Have at least a Degree in Accountancy/Accounting/Finance or equivalent
• Have at least 4 years of relevant experience
• Knowledge of International Financial Reporting Standards, Singapore Financial Reporting Standards, relevant statutory rules and good understanding in the regulatory compliance and procedures.
• Have a positive attitude, great communication skills, an analytical mind, problem-solving skills, leadership qualities, ability to work independently as well as an effectively team player.

Brief overview

DM Financial ("DM") is a professional services firm with offices in Singapore, Ireland, Cayman Islands, Netherlands, Bulgaria and United Kingdom. We provide specialised accounting services to investment vehicles which have combined asset values of approximately US$848bn. Our range of clients, complexity of client investments, specialisation in multiple GAAPs, depth of expertise and technical knowledge means that we have unparalleled expertise in fund financial reporting, accounting and compliance services.

Formed in Ireland in 2007, DM has continued to grow significantly and now employs approximately 250 staff globally. Our core service lines include:

• Financial reporting;
• Specialised management accounting services;
• Corporate secretarial services;
• Taxation compliance services; and
• Insolvency and forensic investigation services

In mid-2021 growth investor Synova invested in the business to partner with the DM team for the next stage of our development. We are now at a hugely exciting juncture with significant global expansion plans. If you are up for the challenge - and would like to be part of a team who believe in doing more for clients - we are now welcoming applications from ACA/ACCA/CPA professionals to join our Financial Reporting team based at our office in Singapore.

Managing financial reporting for regulated investment funds and investment vehicles domiciled in the Cayman Islands, Singapore, Hong Kong, Australia, US, Ireland, Luxembourg, UK, and France, you will work with our financial reporting teams to deliver high quality services to meet the exacting standards of our growing client base.

You can be part of our globally expanding financial reporting team who Do More to deliver high quality services to meet the exacting standards of our growing client base.

What you will be doing….

• Managing the financial reporting process on behalf of large multi-national clients
• Acting as liaison with various internal and external parties, including auditors, administrators and investment managers
• Reviewing financial statements for investment funds and other financial services entities in accordance with US GAAP and also, IFRS, and other local GAAPs
• Researching technical queries on accounting standards
• Coaching members of the team to ensure highest levels of output to clients
• Responsibility for the professional development of team members
• Due to our expanding global client base, opportunities for international travel may also be available

What will you need….

• ACA/ACCA/CPA qualified with strong technical knowledge of multiple accounting standards
• 7 years + experience in working in financial services fund environment (Top 10 experience a plus)
• Technical expertise, attention to detail and a practical mindset
• Ability to prioritise and work to tight deadlines to ensure compliance requirements are met
• Capacity to build relationships with and influence colleagues and business partners
• Confident communicator with an ability to provide clear and succinct verbal and written updates
• Advanced strategy, problem solving, interpersonal and communication skills
• Excellent organisational skills
• Proficiency in Microsoft Office 365
• Demonstrable experience of coaching and developing a team
• Ability to take ownership of own professional development
• Legal entitlement to live and work in Singapore

What we are looking for…

• Willingness to work in a collaborative, client focused team environment
• Ethics and integrity when dealing with clients and colleagues
• Highly motivated to perform and develop
• Accuracy and accountability
• Work of the highest quality and technical competence

What you can expect…

• Attractive compensation package
• Competitive salary
• Healthcare
• Flexible working environment
• Flexible holiday arrangements
• Training, as required, in all aspects of our business
• Professional career development and opportunities
• The opportunity to work with large, well known clients including listed entities
• Challenging client based/deadline driven environment but balanced with a support driven team and company ethos

ARE YOU READY TO DO MORE?

As the Project Manager for the Lab, you will be responsible for overseeing a team working on cutting-edge Debonding on Demand (DoD) materials and advanced processing technologies. You will manage projects that synthesize and characterize innovative polymers with controlled debonding capabilities, while ensuring smooth

collaboration between key stakeholders. The position involves guiding the work of a Lead Technology Developer (DoD Materials) and a Scientist (Processing Technologies), focusing on materials innovation and driving progress from concept to implementation.

Key Responsibilities:

- Lead, coordinate, and manage joint lab projects in the field of DoD materials and processing technologies, ensuring alignment with company goals and timelines.

- Oversee the design, synthesis, and characterization of advanced polymers with debonding on demand functionality.

- Manage the Lead Technology Developer (DoD Materials) and Scientist

(Processing Technologies), ensuring high-quality research and development.

- Apply project management skills to prioritize tasks, allocate resources efficiently, and track project progress.

- Drive innovation in DoD materials by coordinating interdisciplinary teams and collaborating with external R&D partners.

- Maintain a strong focus on materials science, ensuring that all projects meet technical and commercial requirements.

- Contribute to the development of intellectual property (IP) through literature and patent searches, collaborating with legal teams where necessary.

- Foster open innovation opportunities through external partnerships,

strengthening collaborative efforts in materials science and polymer chemistry.

- Report project progress to senior management, stakeholders, and crossfunctional teams, ensuring transparency and alignment with business objectives.

- Develop and implement project management best practices, ensuring timely delivery of milestones, risk management, and budget control.

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

EA License No.: 99C4599

Company Description (https://www.karieragroup.com.sg/)

Kariera Group is a dynamic corporate group operating in the European and Asian markets, with a vision to become a global organization that provides end-to-end talent acquisition solutions to help employers find, hire and onboard great talent, and helps job seekers build new skills and progressive careers as the modern world of work changes. Kariera Group offerings in Singapore includes niche portals BrightSparks, BrightMinds and JobsCentral Learning as well as career portal JobsCentral. Kariera Group Singapore also provides a holistic suite of recruitment softwares, Employer Branding Solutions and Executive Search that helps facilitate an end-to-end ecosystem.

Role Description

This is a full-time on-site role for an Account Manager at Kariera Group in Singapore. The Account Manager will be responsible for hunting new business, managing existing client accounts, building strong relationships, understanding client needs, and providing exceptional customer service on a day-to-day basis. This role will be focused on selling Brightsparks ( https://brightsparks.com.sg/) products and services to Govt, Large MNCs and Overseas Universities.

Responsibilities:

1. Prospecting and Lead Generation:

• Proactively identify and engage potential customers through diverse channels.
• Conduct comprehensive market research to pinpoint new leads and foster business growth.

2. Client Acquisition and Sales:

• Present and advocate for our products/services to prospective clients.
• Develop and sustain a robust sales pipeline to consistently achieve and surpass sales targets.
• Clearly communicate the value proposition of our offerings and negotiate terms to successfully close deals.

3. Account Management and Relationship Building:

• Establish and sustain strong relationships with existing clients.
• Comprehend clients' needs and objectives to provide customized solutions, maximizing client satisfaction.
• Collaborate with cross-functional teams to ensure client needs are met and projects are executed seamlessly.

4. Cross-selling and Upselling:

• Identify opportunities to upsell and cross-sell additional products or services to existing clients.
• Educate clients on new features or offerings that align with their evolving business objectives.

5. Sales Reporting and Analysis:

• Maintain meticulous records of sales activities, customer interactions, and ongoing deals.
• Analyze sales data to identify trends, opportunities, and potential areas for improvement.

Requirements:

Education:

• Minimum Diploma in Business, Marketing, or a related field.

Experience:

• 3 to 5 years of proven success in sales, preferably within a B2B environment.

Skills:

• Proficient in sales, negotiation, and communication.
• Ability to establish and sustain effective client relationships.
• Strong MS Office skills, particularly in Excel and PowerPoint.
• Previous experience selling into government agencies and educational institutions is advantageous.
• Prior experience in media sales, both digital and print, is a plus.
• Proven success in prospecting and lead generation.
• Results-oriented with a focus on achieving and surpassing sales targets.
• Ability to work independently and collaboratively within a team.
• Excellent time management and organizational abilities.

Preferred Qualities:

• Adaptability: Ability to seamlessly transition between hunting and farming tasks in a dynamic sales environment.
• Resilience: Capacity to maintain motivation and focus in a challenging sales landscape.
• Innovative Thinking: Creative approach to problem-solving and identification of unique sales opportunities.

About the Job

To develop new accounts within assigned territories, with a clear set of growth targets to achieve and maintain and grow revenue from existing accounts.

The ideal candidate should be a tenacious, results-oriented sales professional, with a passion for nurturing strong relationships with customers, passionate about the industry and possess excellent communication skills. Success in this position will require a positive attitude, great time management, strong work ethic, and a passion to build solid and sustainable relationships with customers.

Job Responsibilities

• Drive new business directly from customers, identify and develop effective and scalable channel partners based in respective territories for building robust sales pipelines.
• Oversee and manage a portfolio of assigned accounts, seek additional revenue opportunities through up-selling and renewals.
• Accountable for owning all aspects of the sales cycle, whilst consistently generating pipeline to meet and/or exceed quota.
• Create and maintain all major customer deliverable (proposals, statements of work, etc.) to provide over-the-top customer service and support.
• Understand the value proposition of our CDN and cloud security solutions and more productively, communicating all offerings to C-level executives and decision makers.
• Continuously keep abreast of industry and market trends, whilst building strong knowledge in our products and services.
• Drive business cadence for weekly team meetings on pipeline update, opportunities review, customer account reviews, etc.
• As CDNetworks country representative, to present on external symposium, conferences, media and industry events.

Job Requirements

• Bachelor’s degree required.
• Proven track record of exceeding sales goals/quotas. Good key account management skill and business acumen.
• Ability to gain access and interact with C-level executives with effective interpersonal and presentation skills.
• Minimum 3 years of relevant sales management experience, preferably in IT solutions/Cloud or similar Hi-tech environment.
• Energetic, self-motivated, result-oriented and thrive in a fast-paced dynamic growth environment.
• Knowledge of Content Delivery Networks (CDNs), internet and Cloud Infrastructure, Media and Cyber Security Services is highly desired.
• Familiarity with CRM platform especially Salesforce is highly desired.
• Possessing of experienced and resourceful channel partner such as Systems Integrator, Value Added Resellers in network and security field will be a plus.

Advising, Selling & Clienteling

• Responsible to set individual sales target & to manage the overall boutique’s performance
• Provide market updates, business trends and areas to improve during daily team briefings
• Provide analysis and proposals to retail management on the action plans to achieve boutique performance.
• Responsible to grow boutique portfolio through new client acquisition and upgrading existing clients.
• Responsible to teach, coach and follow up with team’s clienteling activities
• Work closely with marketing department on events and boutique activations

Client Experience & Journey

• To ensure that the individual including the team adheres to all aspects of achieving high scores for the Net Promoter Score.
• Anticipate customer needs and to handle customers tactfully and professionally with consistent follow-up.
• Ensure the after-sales follow up is followed through

Team Development & Fostering Maison Culture

• Conduct staff appraisals and monitor performance on a regular basis.
• Provide team guidance in product knowledge, clienteling, selling and coaching for development.
• Ensure employees are given frequent feedback on their performance and how to be more successful.
• Lead by example and create a positive dynamic working attitude and environment where employees will want to develop their career with the organization.
• Actively be on a look out to improve talent pipeline.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Job Scope:

Market Intelligence

• Perform market research to identify areas of interest, iterate on key findings and communicate market insights.
• Evaluate key policy and industry shifts in existing and new business space to identify emerging trends, opportunities, threats and distil relevant implications to the company.
• Analyse competitors’ activities to determine the best strategies for increasing market share or generating new business opportunities.
• Identify new business opportunities, including new markets, growth areas and business partnerships.

Business Strategies

• Develop long term business strategies and priorities in pursuing new opportunities in growth areas, new and existing markets.
• Identify areas of capability building to strengthen YRI’s current and future competitive advantages.
• Working with management to develop policies, strategies, and plans to ensure that business objectives are achieved.

Annual Business Planning

• Support Business Group’s annual business planning process

Requirements:

• Min Degree in Business or Economics or related discipline
• At least 3-5 years of experience

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

DUTIES & RESPONSIBILITIES:

1. Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
2. Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
3. Conducts an analysis of the effectiveness of marketing campaigns
4. Interviews, hires, and trains marketing staff members
5. Establishes marketing goals based on past performance and market forecasts
6. Oversees current offerings and comes up with initiatives for new products or services
7. Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
8. Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
9. Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
10. Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
11. Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
12. Works within the department budget to develop cost-effective marketing plans for each product or service
13. Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
14. Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
15. Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
16. Plays an active role in improving the development of customer database
17. Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
18. Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
19. Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Requirement:

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)
• Strong skills in development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Requirement:

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)
• Strong skills in development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications