Job Description

You will be a member of the Group Information Security Team responsible for initiating, implementing, and maintaining security products and solutions to support enterprise security.

Key Responsibilities:

•Subject matter expert (SME) for the security systems owned by the Information Security Team.

•Ensure security systems are utilized to their maximum capabilities.

•Plan, identify, assess, design, operationalize, and maintain multiple security-related software and/or hardware.

•Recommend and drive cyber security solutions and initiatives to improve the cyber security of the organization.

•Prepare RFQ and evaluation criteria. Proof of concept (POC) during product evaluation. Liaising with vendors to implement security solutions.

•Provide security consultancy, technical guidance, expertise, solutions, and education.

•Advise infrastructure teams on security design that is relevant and fit for purpose.

•Identify and assess cyber risks in the IT infrastructure environment.

•Review firewall requests.

•Keep up to date on emerging security threats and vulnerabilities on new platforms adopted by the SIA Group and propose mitigating controls.

•Any relevant ad-hoc duties. Manage individual project priorities, deadlines, and deliverables.

•This is an individual contributor role. Deliver tasks with minimal supervision.

•Provide AUDIT support such as PCI-DSS, and Cyber Maturity Assessment.

•Strong communication skills.

•Coordinate and Deploy SIA Group/GIT cybersecurity initiatives in Scoot.

Requirements:

•Degree in IT or related field, with at least 5 years in information security, especially in the cybersecurity space.

•Professional security certifications (SANS, CISSP, CEH, OSCP, CISA, etc) preferred.

•Experience in security products POC and RFQ.

•Prior experience in implementing and maintaining any of the tools for EDR, XDR, SOAR, SIEM, UEBA, PAM, AM, etc., and/or network security. Able to review firewall requests.

•Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography, etc.

•Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities. Any prior vulnerability management experience is preferred.

•Knowledge of cyber security threats, vulnerabilities, hacking, exploit methods, etc.

•Strong oral, written, presentation, and inter-personal skills.

•Possess a positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.

•Able to work independently and in a team-oriented, collaborative environment.

We are hiring for Business Information Security Officer who will be responsible for driving information security efforts within the business unit or functional area.

Mandatory Skill Set:

• Serve as a point of contact for BISOs. providing guidance and support to various BUs;
• Ability to prioritize and provide necessary support on the security tasks for designated BUs;
• Offer regular updates or flag outstanding important issues to relevant stakeholders;
• Standardize information security process across BUS/countries. driving the adoption of best practices;
• Bridge gap between local technology or business team with GIS. able to articulate security risks to local teams and contribute back any feedback to GIS;
• Drive the learning culture within the information security team to accelerate skills and knowledge of the information security community.

Desired Skill Set:

• Possess at least one of the following certification CISSP. CCSP. CRISC. or CISM;
• Understand Cloud Infrastructure.

Responsibilities:

• Facilitate the investigation and management of security incidents for designated BUs and communicate to relevant stakeholders;
• Ensure clear documentation of the business justifications, risks, the existing mitigation controls (if any) and relevant approvals are in place;
• Support security assessment for technology solutions for designated BUs;
• Offer expertise to BUs with the help of Group Information Security (GIS) Subject Matter Expert (SME);
• Collaborate with enterprise risk management to conduct risk assessments and support the development of risk treatment plans for the BUs;
• Facilitate the local implementation of group information security initiative for the designated BUs;
• Assist with the security awareness programs for designated BUs to enforce security culture and understand the information security solutions in BUs;
• Help to develop the Business Information Security Officer (BISO) framework / handbook outlining BISOs roles and responsibilities. This standardizes practice across the organization;
• Establish and maintain BISO community to share insights or discussion of findings from audits, incidents, or latest security trend with each BUs to facilitate cross-learning and capture lessons teamed;
• Gather input or recommendations with regards to Group Information Security (GIS) functions and programs from BISOs across various countries/markets. Compile the feedback and contribute to GIS for continuous improvement of the Security Operation Model;
• Collaborate with security teams to develop and implement tailored security awareness programs for business units and devise a structured professional development pathway for BISOs.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Job Description

The successful candidate will join the one of SIA Group's Cloud/DevOps teams and will be responsible for the following:

• Administering cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.
• Performs system administration activities in accordance with company policies and procedures.
• Troubleshoot, performs root cause analysis, implements corrective/preventive actions during and after an incident.
• Create and maintain documentation and processes for troubleshooting, maintaining, and configuring systems.
• Operates within assigned budget and demonstrates fiscal responsibility.
• Support audit and infrastructure/network security scans, disaster recovery and security related drills.
• Build automation wherever possible to improve development team’s agility.
• Implement Infrastructure-as-Code (IaC) on AWS, Azure or GCP.
• Provide training or conduct talks to the cloud community within the company.
• Explore, learn and deploy new technologies that will help the company to reduce cost or improve operational efficiencies.
• This position requires periodic system administration outside normal business hours.
• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• Possess a degree in Information Technology or related fields.
• Minimum of 3 years of IT experience with at least 1 year of hands-on experience in AWS Cloud.
• AWS Certified Solution Architect (Associate) preferred.
• Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.
• Advanced python/ansible scripting skills for provisioning and automating dynamic cloud infrastructure.
• Hands-on experience with Docker containerization and Kubernetes orchestration preferred.
• Strong analytical, project management, communications and interpersonal skills.
• Demonstrate strong knowledge in infrastructure areas such as virtual server technologies, networking, internet protocols, scripting & monitoring tools and IT Security.
• Experience in API Management (AWS API Gateway, Tibco Mashery), Platform as a Service (OpenShift, Cloud Foundry) and DevOps are preferred.

Key Responsibilities:
∙Coordinate with external vendors and collaborate with customers and SaaS providers to conduct IT Security Risk Assessments. Identify security threats, assess risks, and propose mitigation strategies for approval by the customer.
∙Coordinate the handling of security incidents, ensuring a timely response and resolution. Maintain a robust incident response process and documentation.
∙Manage and coordinate regular security audits, vulnerability scans, and penetration tests. Consolidate findings, ensure proper remediation, and provide feedback to stakeholders on risk mitigation efforts.
∙Maintain and update all security-related documentation, including policies, procedures, standards, and best practices. Ensure compliance with security frameworks such as ISO/IEC 27001, ISO/IEC 27018, SOC 2 Type 2, and CSA-STAR (Level 2).
∙Continuously monitor the security posture of the SaaS solution and related ICT systems. Provide regular reports on security risks and mitigation actions to stakeholders and customers.
∙Oversee the remediation of security vulnerabilities identified during security assessments, ensuring that appropriate actions are taken to address risks in a timely manner.
∙Provide clear, concise security reports and recommendations to customers, ensuring they understand the security posture of the SaaS solution and any risks or issues that need attention.
∙Take on ad-hoc security tasks as required to address emerging risks or assist with specific security projects or initiatives.

Qualifications:
∙Minimum of 3 years of experience in IT security, particularly in enterprise systems, cloud infrastructure, or SaaS environments.
∙A current professional information security certification (such as CISSP, CISM, CRISC, CGEIT, GSE) or equivalent is highly desirable.
∙In-depth knowledge of IT security management and governance, risk assessment, incident response, vulnerability assessments, penetration testing, and security audits.
∙Familiarity with international security standards and frameworks such as ISO/IEC 27001, ISO/IEC 27018, CSA-STAR, SOC 2 Type 2, NIST, and CIS.
∙Strong interpersonal, written, and verbal communication skills, with the ability to explain complex security concepts to non-technical stakeholders.
∙The position requires the candidate to be based locally.
∙Strong problem-solving skills and the ability to make decisions under pressure.
∙Proven ability to work effectively with cross-functional teams and external vendors.
∙Attention to detail and a commitment to maintaining the highest standards of security.

Job Description

The successful candidate will join the one of SIA Group's Cloud/DevOps teams.

Key Responsibilities include:

• AdministeringcAzure cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.

• Performcsystem administration and troubleshooting activities (including outside normal business hours) in accordance with company policies and procedures.

• Create and maintain documentation and processes for troubleshooting, administration, and configuration on Azure.

• Operate within assigned budget and demonstrates fiscal responsibility. Azure Cost Governance and Optimisation experience preferred.

• Support audit and infrastructure/network security scans, disaster recovery and security related drills.

• Automate everything philosophy to improve development team’s agility.

• Hands-on Infrastructure-as-Code (IaC) on Azure.

• Resident Azure expert, able to train and teach the cloud community within the company.

• Stay up-to-date with Innovations in Data, AI/ML and other cloud technologies that will help the company to reduce cost or improve operational efficiencies.

• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• Possess a degree in Information Technology or related fields.

• Minimum of 3 years of IT experience with at least 1 year of hands-on experience in Azure Cloud.

• Azure Certified Solution Architect Expert (preferred).

• Conversant with IaC infrastructure definition tools such as Terraform, and Azure Resource Manager, using YAML/JSON deployment templates.

• Python/Ansible/Shell scripting skills for provisioning and automating dynamic cloud infrastructure.

• Hands-on experience with containerization, and orchestration (preferred). Working knowledge of API Gateways and reverse proxies.

• Familiar with DevOps CI/CD pipelines and customisations.

• Strong analytical, project management, communications, and interpersonal skills.

• Demonstrated understanding of cloud infrastructure virtualisation, including security best practices, private networking, and operational monitoring tools.

Overview

In this role you will support the Business Development Manager in delivering business growth. You will be the expert in aligning company priorities by structuring and leading internal projects for optimising business and financial performance. This involves cross functional collaboration, helping departments evolve early-stage ideas and driving new initiatives forward. You will also gain experience across varied business functions including Human Resource, Operations, Customer Relationship Management, Finance and Marketing in the F&B industry. You will have the autonomy to lead projects that solve complex and ambiguous business challenges.

Responsibilities include

• Identify opportunities for Operations, Human Resource, New Business, New Product, Marketing and other business functions, with a focus on supporting business development
• Translate business ideas into concrete objectives and key results, and execute projects critical to LWB’s short and long-term growth
• Identify and draw on analytical tools and techniques to gather new insights, develop creative approaches and provide recommendations to organisational issues
• Review and configure current business processes and strategy to boost overall performance, increase efficiency and mitigate risks
• Review and update organisation policies
• Communicate findings on a regular basis to different levels in the organisation

Minimum qualifications

• BA/BSc degree from a reputable university (preferably in Business, Marketing, Finance or related discipline)
• Preferably some experience in the F&B or FMCG industry
• Fresh graduates with strong CCA track record are welcome to apply
• Excellent command of English in written and spoken

Job requirements

• Interest to gain experience in varied business functions
• Entrepreneurial and innovative spirit with a desire to get things done
• Excellent presentation, communication, interpersonal and negotiation skills
• Excellent analytical thinking and problem-solving skills
• Ability to work within deadlines and well-organised in handling multiple on-going projects
• Strong and proven track record of executing projects
• Meticulous with an eye for detail
• Eager to learn; comfortable rolling up your sleeves to understand operational level processes in F&B, and the next moment being part of a strategic discussion
• Display strong initiative and able to work independently with minimal supervision
• Proficient in Excel and PowerPoint

Job Description

The successful candidate will be part of the Cloud & Platforms team.

He/She will be responsible for the following:

• Deep exposure to on-premises Linux and/or Windows administration on VMWare including SAN and storage solutions.

• Perform system administration and troubleshooting activities (including outside normal business hours) in accordance with company policies and procedures.

• Create and maintain documentation, and processes.

• Provide a focus on automation and Infrastructure-as-Code (IaC) to improve agility using tools such as Ansible, Python, and Terraform.

• Support audit and infrastructure/network security scans, disaster recovery and security related drills.

• Explore, learn and deploy new technologies that will help the company to reduce cost or improve operational efficiencies.

Requirements

• Possess a degree in Information Technology or related fields.

• Minimum of 5 years of IT experience with at least 3 years of hands-on experience in a similar role.

• Experience managing both Unix (Linux and/or AIX) and Windows servers. Expert level (e.g. certified) in one at least one: covering installation, configuration, security, networking, storage, patching, hardening etc.

• Experience working in VMWare environments.

• Practical experience administering SAN and related storage technologies.

• Experience with Python/Ansible scripting skills for provisioning and automating dynamic infrastructure.

• Demonstrate strong knowledge in infrastructure areas such as virtual server technologies, storage, networking, internet protocols, operating systems, scripting & monitoring tools and IT Security.

• Experience in Agile methodologies, DevOps, CI/CD and related tools preferred.

• Strong analytical, project management, communications, and interpersonal skills.

Key Responsibilities:

Requirements Gathering: Collaborate with stakeholders to elicit, document, and analyze business requirements. Understand and translate business needs into clear and concise specifications.

Data Analysis: Collect and analyze data from various sources to identify trends, patterns, and insights that can inform business decisions and strategies.

Process Mapping: Document current and future state business processes, identifying areas for optimization and efficiency improvements.

Feasibility Studies: Assess the feasibility of proposed projects, considering factors like cost, time, and resource constraints. Provide recommendations based on these assessments.

Solution Design: Work with cross-functional teams to design and develop solutions that address business needs. Collaborate with IT teams to ensure alignment between business requirements and technical solutions.

Business Case Development: Create business cases and cost-benefit analyses to support project proposals and justify investments in new initiatives.

Testing and Quality Assurance: Develop test plans, conduct testing, and validate that the implemented solutions meet the specified requirements and function correctly.

Change Management: Assist in the development of change management plans and strategies to ensure smooth transitions and user adoption of new systems and processes.

Stakeholder Communication: Facilitate communication between business stakeholders and technical teams, ensuring a shared understanding of project objectives and progress.

Reporting and Documentation: Produce reports, documentation, and presentations that communicate findings, recommendations, and project status to various audiences.

Qualifications:

Bachelor's degree in business, finance, IT, or a related field (some roles may require a master's degree).

Strong analytical skills and the ability to work with data.

Excellent communication and interpersonal skills.

Proficiency in business analysis tools and techniques.

Knowledge of project management methodologies (e.g., Agile, Waterfall).

Familiarity with relevant software and technology.

Certification in business analysis (e.g., CBAP, CCBA) may be preferred or required in some organizations.

Experience:

Entry-level positions may require minimal to no prior experience.

Mid-level positions typically require 2-5 years of relevant experience.

Senior or lead roles may require 5+ years of experience and a track record of successfully leading complex projects.

Job Description

You will be a member of the Group Information Security Team responsible for ensuring that IT solutions (both applications and infrastructure) are developed and designed with security inbuilt.

Key Responsibilities

•Provide security consultancy, technical guidance, expertise, solutioning and education for en-terprise.

•Advise application and infrastructure teams on application and infrastructure security design that is relevant and fit for purpose.

•Align security architecture frameworks and standards with business strategies and functions. Maintain Cyber risk management framework and perform assessment of applications for emerging areas like cloud security, machine learning etc.

•Advise and review application security design to detect potential security issues and for each issue, propose and drive remediation tasks. Develop application security blueprints. Propose and/or develop training courses to advance developers’ security knowledge.

•Perform threat modelling on security critical applications. Keep up to date on emerging secu-rity threats and vulnerabilities on new platforms adopted by the SIA Group. Define scope and review the results of security tests, reviews and audits to ensure security assurance is achieved.

•Any relevant ad-hoc duties. Manage individual project priorities, deadlines and deliverables. This is an individual contributor role. Strong communication skills.

Requirements

•Degree in IT or related fields, with at least 5 years in information security, especially in the application security space.

•Professional security certifications (CISSP, CSSLP, CEH, CCSP etc) preferred.

•Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography etc.

•Strong in-depth working knowledge in secure application development techniques. Secure by Design. Secure source code review. Prior experience with any of the following tools: Static Application Security Testing (SAST), Dynamic Application Security (DAST), Software Compo-sition Analysis (SCA).

•Strong understanding of Agile, DevSecOps, OWASP Top 10, and securing cloud technolo-gies. Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities.

•Knowledge of cyber security threats, vulnerabilities, hacking and exploit methods etc. Any prior vulnerability management experience preferred.

•Strong oral, written, presentation and inter-personal skills.

•Possess positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.

•Able to work independently and in a team-oriented, collaborative environment.

We are seeking a highly experienced Information Security Technical Program Manager to lead our ISO 27001:2022 certification initiative. The successful candidate will manage all aspects of the certification process, ensuring alignment with organizational objectives and industry standards.

5+ years of experience in Project Management, with 3+ years directly managing ISO 27001 certification or similar standards;

Strong knowledge of ISO 27001:2022 standards and requirements;

Experience in developing and maintaining comprehensive project plans, including timelines and milestones;

Experience in managing ISO 27001-related risks and conducting internal/external audits;

Excellent communication and leadership skills with the ability to engage with cross-functional teams (Technology, Compliance, Legal, HR, Operations) and external auditors;

ISO 27001 Lead Implementer or Lead Auditor certification is highly preferred;

PMP, CISSP, CISM, or similar certifications are a plus;

• Lead the ISO 27001:2022 certification program from start to finish, developing project plans and tracking milestones to ensure alignment with organizational goals;
• Oversee the creation, implementation, and maintenance of policies, procedures, and documentation for ISO 27001 compliance;
• Collaborate with Technology, Compliance, Legal, HR, and other teams, acting as the primary contact for external auditors;
• Identify and mitigate risks to ensure compliance with ISO 27001 standards;
• Drive initiatives to enhance the organization’s security posture and stay updated on ISO 27001 changes;
• Develop training programs to increase ISO 27001 awareness across the organization;
• Provide regular updates on certification progress, risks, and the organization’s security posture.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

The Rate Setting Analyst analyzes and implements the annual rate increase and rate initiatives for UPS Domestic and Global services. He/She participates in market and competitive research for rate initiative strategies. He/She supports the supervisor to manage rate increase projects and determines financial impact of rate initiatives and other revenue enhancement projects.

Job Responsibilities

• Evaluates marketplace trends to look for opportunities to increase profits.
• Analyzes competitor rate strategies and compares competitor rates to ensure UPS is well positioned in the market.
• Creates effective dashboard/reports for performance analysis and deep dives to get insights.
• Coordinates with district teams on helping to streamline the existing reporting process.
• Evaluates results of the implemented rate changes to determine the effectiveness of the initiative.
• Prepares tool for sales to negotiate rates with customers.
• Loads rates into internal systems.
• Audits rates and zone charts to ensure accuracy.
• Prepares internal and external communication materials to announce rate changes.
• Ad-Hoc projects and task.

Job Requirements

• Possess a bachelor’s degree in marketing, economics and finance or any relevant field of discipline.
• Minimum 1 year of relevant experience performing in a similar capacity in marketing, pricing, market analytics or revenue management. Candidates without experience but demonstrates right skill sets and aptitude may be considered.
• Excellent command of English communication skills (both oral and written) with the ability to converse effectively and able to work well with people of all levels.
• Exceptional analytical, high sensitivity to figures with problem-solving abilities.
• Energetic self-starter with excellent learning agility, willingness to take on challenges and with the ability to manage multiple competing priorities within tight deadlines.
• Ability to work independently with excellent interpersonal skill which includes conducting presentation to the top management.
• Meticulous team player and possess a positive attitude towards a fast-paced environment.
• Strong business acumen, attention to details and excellent planning, organizing, coordinating and follow up skills.
• Demonstrated skills in Microsoft Office Suite (MS Excel, MS PowerPoint). Knowledge in Power Query, Power Pivot, Power BI and Power Automate will be a plus.

Job Summary

We are seeking a highly motivated and skilled Test lead with experience in stakeholder management, to work on projects with a leading bank.

Mandatory Skill-set

• Bachelor’s degree in Business Administration, Information Technology, or a related field;
• 5+ years of experience as a Business Analyst/Test Lead, with a focus on requirement gathering and testing processes;
• Strong experience in writing user stories and documenting acceptance criteria;
• Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence);
• Actively manage UAT progress and issues within project timelines, providing updates to the business team and key stakeholders;
• Maintain a JIRA dashboard for status updates;
• Assist the product owner and UAT lead in preparing the Test Strategy and Test Plan;
• Ensure traceability among test cases, user stories, and defects in JIRA during testing execution;
• Excellent communication and stakeholder management skills;
• Strong analytical and problem-solving abilities;
• Ability to work collaboratively in a fast-paced environment.

Desired Skill-set

• Experience in the Banking and Financial Services sector;
• Knowledge of compliance requirements (KYC, AML);
• Certifications such as Certified Scrum Product Owner (CSPO) or Project Management Professional (PMP).

Responsibilities

• Collaborate with product owners to create and refine user stories for system improvements;
• Engage in workshops and discussions to review Business Specification Documents (BSD);
• Define acceptance criteria for user stories and obtain approval from product owners;
• Support the product owner and UAT lead in formulating comprehensive Test Strategies and Test Plans;
• Identify potential challenges, risks, and gaps within the testing framework;
• Organize UAT kick-off meetings and maintain regular progress meetings to monitor updates;
• Evaluate test scenarios and cases with key product owners to ensure they align with business needs;
• Maintain a JIRA dashboard to provide status updates and ensure traceability between test cases, user stories, and defects;
• Oversee UAT progress and address issues within project timelines, providing updates to the business team and stakeholders;
• Coordinate with related teams to facilitate testing efforts and confirm environment readiness;
• Monitor and manage the UAT defect pool to ensure prompt resolution;
• Analyze and summarize outstanding defects as necessary, leading daily defect triage meetings for resolution;
• Generate daily reports to track UAT progress, summarizing key metrics and findings for stakeholders.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Responsibilities:

• Support daily operations in processing transactions in an accurate and timely manner.
• Investigate and report discrepancies and irregularities arising from transactions and resolve issues.
• Verify counter-party confirmation and send tracer as and when required.
• Prepare MTM reports for customers.
• Perform Cashflow Funding duty.
• Monitor activities offshored.
• Ensure prompt submission of statistical reports to local management, Head Office and MAS.
• Regular update of group procedure manual (BOP) to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations.
• To participate and be familiar with BCP procedures and processes in BCP drills.
• To perform duties assigned by supervisor, Group Head or Management and cover the duties and responsibilities of staff in the event of an emergency/crisis.
• To ensure operations is in accordance with local laws and related overseas laws and regulations, Head Office policies and Branch procedures.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head/Deputy Group Head promptly.

Job Requirements:

• Fresh graduates are welcome to apply
• Proactive and creative
• Proficient in Microsoft Office applications
• Able to work independently and a good team player
• Able to handle BAU pertaining UAT and projects
• Hybrid workstyle but willing to come in to work in office as per staff handbook guideline.

Job Description
You will be a member of the Group Information Security Team responsible for initiating, implementing and maintaining security products and solutions to support enterprise security.

Key Responsibilities

• Subject matter expert (SME) for the security systems owned by the Information Security Team.
• Ensure security systems are utilised to their maximum capabilities.
• Plan, identify, assess, design, operationalise and maintain multiple security related software and/or hardware.
• Recommend and drive cyber security solution and initiatives to improve cyber security of the organisation.
• Prepare RFQ and evaluation criteria. Proof of concept (POC) during product evaluation. Liaising with vendors to implement security solutions.
• Provide security consultancy, technical guidance, expertise, solutioning and education.
• Advise infrastructure teams on security design that is relevant and fit for purpose.
• Identify and assess cyber risks in the IT infrastructure environment.
• Review firewall requests.
• Keep up to date on emerging security threats and vulnerabilities on new platforms adopted by the SIA Group and propose mitigating controls.
• Any relevant ad-hoc duties. Manage individual project priorities, deadlines and deliverables.
• This is an individual contributor role. Deliver tasks with minimal supervision.
• Strong communication skills.

Requirements

• Degree in IT or related field, with at least 5 years in information security, especially in the application security space.
• Professional security certifications (CISSP, CSSLP, CEH etc) preferred.
• Experience in security products POC and RFQ.
• Prior experience in implementing and maintaining any of tools for EDR, XDR, SOAR, SIEM, UEBA, PAM, AM etc. and/or network security. Able to review firewall requests.
• Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography etc.
• Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities. Any prior vulnerability management experience preferred.
• Knowledge of cyber security threats, vulnerabilities, hacking and exploit methods etc.
• Strong oral, written, presentation and inter-personal skills.
• Possess positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.
• Able to work independently and in a team-oriented, collaborative environment.

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

The Security Operations Center (SOC) Cyber Threat Analyst will be part of the Global SOC Team. This center operates 24x7, follow-the-sun model to monitor, analyze and respond to cyber attacks and information/data breaches. SOC Analysts are the critical first line of defense, in charge of monitoring Citi’s environment globally through state-of-the-art security detections tools, responding to security events and escalating security incidents that have potential impact to Citi.

Responsibilities:

• Analyze security events to identify potential threats and intrusions. Events include but not limited to Intrusion Detection/Prevention tools, anomaly detection systems, Firewalls, Antivirus and EDR systems, proxy devices, cloud security solution and data leakage prevention system.
• Assess and investigate potential security threats sourced from other channel leveraging variety of data and tools
• Drive a continuous effort to improve SOC process. Execute adhoc tasks or small projects as needed.
• Undertakes root cause analysis of events, perform risk assessment on threat or vulnerability and make recommendations to improve detection capability
• Drive a continuous effort to review and fine tune detection rule/use case/signature to reduce unnecessary noise and increase alert fidelity
• Handle threat incidents calls like DDOS incidents, adhoc high severity cases including collaboration and escalation to other support groups
• Participate in daily and adhoc conference calls, self-assessment processes and documentation related tasks.
• Stay updated with the latest cybersecurity trends, emerging threats and technologies.

Qualifications:

• 4-8 years of relevant experience in Cyber
• Consistently demonstrates clear and concise written and verbal communication
• Proven influencing and relationship management skills
• Understand the life cycle of network threats, web attacks, attack vectors, and methods of exploitation.
• Ability to conduct analysis utilizing network traffic(packet capture), web logs, endpoint logs and others to identify unusual behavior that may indicate malicious activity.
• Proven and strong analytical skills
• Attentive to detail and possess a strong investigative mindset
• A good team player, self driven and able to act as individual contributor
• Consistently demonstrates clear and concise written and verbal communication
• Relevant cyber security certification is a bonus

Education:

• Bachelor’s degree/University degree or equivalent experience

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Officer, Fund Accounting Analyst - Hybrid (Internal Job Title: Fund Accounting Analyst 1 - C09) based in Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Analyst is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

• Monitor the work activities to ensure timeliness/accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Assist in reviewing stock and cash reconciliations as a Checker to ensure the exceptions noted have no NAV impact and items cleared are treated correctly
• Ensure corporate actions are correctly reflected on the NAV
• Assist in handling complex issues
• Facilitate prompt investigation and resolution of any client queries in a timely and professional manner
• Ensure client Service Level Agreement (SLA) and deadlines are met
• Assist in the collection and analysis of relevant management information from an operational and client perspective
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience preferred
• Experience in accounting, finance, or business-related area
• Experience within Financial Services or Operations
• MBA graduates, CFA certification or Chartered Accountants preferred
• Proven experience in funds administration
• Knowledge of funds services and processes
• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Cash Securities Settlement Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Process securities transactions, provide analytic input for traders and aid in review of derivative products
• Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
• Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
• Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
• Escalate transaction processing issues to the appropriate department and collaborate on a solution
• Design and analyze moderately complex reports, in coordination with standards set by direct leadership
• Assist with control activities, and the launch of new products and services
• Ensure processes adhere to audit and control policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 3-5 years of relevant experience
• Fundamental understanding of Treasury products, accounting and regulatory policies
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Ability to work in a fast-paced environment
• Demonstrated knowledge of macros
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Responsibilities

The candidate (Test Engineer) is responsible for the end-to-end testing activities of an integrated e-payment system. The primary responsibilities would include carrying out the activities in the testing lifecycle, including test planning and analyzing business and system requirements.

The candidate will also be responsible:

• Preparing the test environment and designing and developing the test cases.
• Preparing the test environment and executing the test procedures.
• Automating the test solution based on the system design using scripting or programming languages as well as performance tuning.
• Create traceability to requirements, analyze gaps and address them.
• Logging and tracking defects to closure
• Conducting test reviews with internal and external stakeholders.
• Perform root cause analysis for production and user acceptance defects and address test gaps to ensure test efficiency.
• Develop design documents and user manuals that effectively describe and provide clear instructions on the test automation solution to the end users, including testers and stakeholders.

Requirements:

• Tertiary qualification in Information Technology or Engineering
• Knowledge of testing and developing test automation solutions involving devices (UI-based or embedded) and/or back-office systems with familiarity with the full system development lifecycle from requirement, and development, to testing and deployment;
• Good written and verbal communication skills;
• Able to work well both independently as well as in a team;
• Knowledge of diverse test execution phases (Agile testing, System Testing, System Integration Testing, User Acceptance Testing);

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as 24803460 VP - FX Risk - Technology Lead Business Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

This is an IT Lead Business Analyst for FX Risk technology; you will be a part of the FX Risk application team. The team is responsible for the strategic development of the RACr application, Citi’s core platform for real-time derivatives pricing, risk management, and data analytics.

FX Risk Business Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical, and clear way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Key Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with business clients to determine system functional specifications and partner with multiple teams and other units to meet organizational objectives.
• Ownership for assigned projects, managing, coordination of execution plans, from the inception till production stage. Develop & curate detailed technology work plans, schedules, estimates, assess and report upon risks and status.
• Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards.
• Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high impact projects.
• Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment.
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decision.
• Distil complex information and present in concise terms to inform decision making and to enable direction & issue resolution.
• Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Experience and Qualification:

• 8+ years of relevant experience working in financial industry.
• Knowledge of FX and/or Rates or other Derivatives products.
• Understanding Trade Capture and Risk management is highly desirable.
• A proven track record of business analysis experience.
• A proven ability of using complex analytical, interpretive, and problem-solving techniques.
• Project management skills, SDLC, Familiarity with Agile, Scrum and Waterfall methodology.
• Demonstrated leadership skills and proven interpersonal skills, partnership, and influence across organizational lines.
• Consistently demonstrate clear and concise written and verbal communication.
• Flexibility to collaborate with a global team, across geographies and time zones.
• Data analysis with intermediate/advanced Python, SQL, Microsoft Office Suite skills.
• Computer Science, Engineering or Technical background is an advantage

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Vice President, Strategic​ Intelligence Lead Analyst - C13 based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The VP, Strategic Intelligence Lead Analyst (C13) is a senior level professional based in Singapore, this position reports to the global Strategic Intelligence Production Program Manager. The Strategic Intelligence Lead Analyst position requires expertise in all source intelligence activities, specifically in the use of intelligence analytic techniques, link analysis, and an in-depth understanding of the APAC region. A successful candidate is someone who wants to take charge of their own career. We are looking for high performers willing to bring their “A-game” and with demonstrated understanding and expertise in:

• Applying and executing the intelligence cycle
• Strategic and operational analysis of complex problem sets
• Project management coordination and balancing multiple competing priorities
• Building productive engagement models with internal and external stakeholders
• Identification of intelligence gaps and development of innovative intelligence-driven solutions
• Developing and delivering high quality written products and oral intelligence briefings to senior decision makers

In this role, you’re expected to:

• Functioning as a subject matter expert and strategic Intelligence lead on security and geopolitical threat streams in APAC and be able to provide support on non-APAC matters as needed.
• Application of quantitative and qualitative analytical techniques to produce sophisticated analysis, findings, and responses which address current or emerging risks to the firm.
• Deliver detailed and professional briefings with a strong application and understanding of analytical techniques to clients, internal stakeholders and/or leadership.
• Engage internal and external stakeholders to identify strategic intelligence gaps across CSIS and develop innovative solutions to close identified gaps.
• Identifying technology and software-based solutions to enhance analytical efficiencies/quality and client engagement.
• Developing procedures and processes to standardize, industrialize, and enhance strategic intelligence production.
• Collaborating with key threat intelligence vendors to produce analysis on internal data and external reporting.
• Building and maintaining partnerships with other Citi units responsible for investigative, intelligence, or security related operations, monitoring, crisis management and response.
• Liaising with a broad network of public/private sector partners on threat intelligence issues and identifying industry trends and threats.
• Identifying and anticipating the problems and product/solution needs of our clients.
• Conducting forecasting and ‘over the horizon’ threat analysis.
• Continuous project and organizational management execution for all required deliveries while simultaneously working with a globally dispersed team of contributors.

The VP, Strategic Intelligence Lead Analyst C13) position is a high visibility role requiring proven experience in intelligence analysis, corporate program management, and leading quickly developing programs. If you have the following, we would like to talk to you:

• Bachelor’s degree required and advanced degrees welcomed.
• Minimum of seven (7) years of analytical experience
• Previous experience with security intelligence analysis (private or government), geopolitical risk, or relevant experience in large, complex environments. Previous experience with private sector organization is preferred. Experience with cyber threat intelligence/analysis a plus.
• Self-motivated and independent operator with the ability and maturity to make decisions in the absence of detailed instructions and operate in fast paced and dynamic settings.
• Excellent project management skills and experience and the ability to coordinate several projects simultaneously to execute daily duties with minimal supervision.
• Ability to conduct effective and combined qualitative and quantitative intelligence analysis to provide impactful findings and holistic understanding of threat issues.
• Proven track record of unit level implementation of open and non-open source intelligence gathering techniques, including strong use of commercial databases and expansive online research.
• Demonstrated examples of process/procedure development and implementation to improve effectiveness and efficiencies.
• Excellent communication, negotiation and presentation skills with the ability to communicate effectively through all levels of the organization and across multiple time zones.
• A professional network of industry and government relationships.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Roles & Responsibilities:

• 7 years of experience in financial services, with a focus on Murex risk management.
• Proven experience in configuring and maintaining the Murex risk engine.
• Strong understanding of market risk management principles, including VaR and stress testing.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Familiarity with Market Risk Aggregation (MRA) and Market Risk Engine (MRE) configurations.
• Knowledge of regulatory frameworks, particularly FRTB.
• Excellent communication and stakeholder management skills.

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Responsibilities

• Conduct daily reviews of transaction filtering and screening to ensure compliance with policies and regulatory standards.
• Perform sampling of cleared alerts to assess the accuracy and quality of the adjudication.
• Gather and analyze data to spot trends, recurring issues, or inefficiencies in the filtering process.
• Document findings and assisst in generating reports for manager and stakeholders.
• Work with the filtering team to provide feedback and identify areas of improvement in processes and controls.
• Collaborate to improve workflow, suggest enhancements, and support the implementation of corrective actions.

Requirements

• Bachelor's Degree
• 2 years of experience in the banking industry with some exposure to screening process.
• Understanding of financial crime and money laundering risks.
• Strong attention to detail with ability to identify discrepancies and trends in large sets of data
• Ability to work collaboratively in a team environment and take direction from senior team members.
• Experience with compliance or AML tools such as World Check, Fircosoft, or other filtering and screening system is a plus.