Seeking individual with keen interest to develop modern digital skillsets and knowledge for quantity survey, data management and analysis of MEP / HVAC / ACMV systems to compete in the current global trend of sustainability and green endeavors.

Scope

• Reporting: Reporting to QS Manager
• Objectives: Participate in tendering process and to successfully bid for projects
• Quantity Survey: Collect data for management and analysis of cost estimation, budgeting, contract administration and procurement. (Individual Scopes follows below)
• Cost Estimation and Budgeting: Develop comprehensive and strategic cost estimates for tenders and projects, taking into account project specifications, current market rates, and labor costs. Prepare and present these estimates, transforming data into actionable insights and deliverables that meet tendering requirements and enhance the likelihood of successful bidding.
• Contract Administration: Work with Contract Manager to prepare and review contract documents, tender documents, and bills of quantities in accordance with the Building and Construction Authority (BCA) guidelines and Singapore's regulatory framework, ensuring strict compliance across work done.
• Procurement Management: Coordinate with suppliers, contractors, and/or consultants for the procurement of materials, equipment, and services, ensuring optimal cost efficiency and quality control.

Requirements

• Diploma or Degree in Mechanical Engineering, Electrical Engineering , Sustainable Infrastructure in Building Services, Quantity Surveying or equivalent /
• Experience in MEP / HVAC / ACMV is added advantage
• Experience in Data Analysis concepts is added advantage
• Knowledge in modern digital solutions like modelling take off software, RPA, advanced Excel / Google Sheets skills, utilising AI / ML are added advantage.
• Strong literacy in English and willing to learn in a changing industry.
• Interested candidates with MEP / HVAC / ACMV field experience are welcomed to apply.
• Fresh graduates welcomed to apply, training will be provided.

Advantages Remunerations

• 5 day work week.
• Progression-centric
• AWS included
• Variable Performance Bonus
• Annual Incentive Trip
• Further learning/education encouraged and sponsorships
• Flexible working hours and Work from home accepted on top of physical attendance
• Various Medical Benefits

Our client is an asset management firm with an AUM of 1.5 bill equity fund. They provide good

employee benefits and company culture. There will be a three to six months’ probation period.

Responsibilities

• Capable of handling full range of fund accounting services on funds, including preparation of the Net Asset Value (NAV), cash and position reconciliation, review of corporate actions, validation of security pricing
• Able to check accuracy of fund administration services on funds and investors in compliance with the company’s service model and policies, liaising with, brokers, custodians and auditors
• Provide and maintain superior Quality of work, accuracy and adherence to task deadline.
• Participate in various system optimisation initiatives and ad-hoc projects
• Active participation in proposing solutions to complex market and settlement issues and act as liaison between custodian, administrators and trading desk with ability to multitask and prioritize resolution on priority.
• Calculate complex fees structures as set out in various agreements
• Review of periodic financial reporting in accordance with IFRS and/or US GAAP prepared by administrators and service providers.
• Review accuracy of Subscriptions and Redemptions, Switches & Transfers in accordance with the guidelines outlined in the fund offering documents performed by the transfer agent and administrator.
• Strong excel and VBA skills needed to drive automation and streamline the procedures once the business understanding is reached.
• Play active role in client on-boarding, account opening process with verification of documents sourced from different parties and to have it verified and aligned towards company’s policies and procedures.
• Maintain and remediate investor details in a centralised database and calculate trail fees based on the distributor agreements.
• Supporting the company’s anti-money laundering (AML) framework in place and working closely with various parties involved, investor, Fund admin, Transfer Agent to ensure compliance with the AML framework.
• Supporting the organization's FATCA/CRS service offering to our clients
• Demonstrate ownership of assigned work and ensure timely completion, in line with Service Level Agreements (SLA).

Requirements

• Bachelor’s degree in accounting, banking or finance related field
• Ideally 1 year of experience in fund administration, audit or similar role
• Intermediate to advance Proficiency in the use of Microsoft Office (Excel, VBA Word, Outlook).
• Understanding of securities such as equities, bonds, forwards, futures, options preferred
• Ability to work well independently as well as within a team framework.
• Be enthusiastic and eager to learn, self-starter.
• Strong work ethic with positive attitude
• Able to work under pressure with minimal supervision to meet deadlines
• Possess strong verbal and written communication skill

Job Description:

We are seeking a highly skilled Senior System Analyst cum Developer with extensive experience in Microsoft Power Platform and Microsoft Modern Workplace to join our dynamic IT team. In this role, you will be responsible for designing, developing, and implementing solutions using Power Apps, Power Automate, Power BI, and other components of the Power Platform suite. You will collaborate closely with business stakeholders to gather requirements, analyze, processes, and streamline operations through automation and efficient application development.

Key Responsibilities:

• Design, develop, test, and deploy Microsoft Power Platform solutions including Power Apps, Power Automate flows, and Power BI dashboards.
• Customize and extend Microsoft Dynamics 365 using Power Platform tools.
• Analyze business processes and workflows to identify opportunities for automation and process improvement.
• Work closely with business users to gather requirements, create technical specifications, and deliver solutions that meet business needs.
• Provide technical leadership and guidance to junior developers and analysts.
• Collaborate with cross-functional teams including IT, business operations, and external vendors to ensure successful project delivery.
• Stay current with industry trends and best practices related to Microsoft Power Platform and recommend improvements or enhancements based on emerging technologies.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Proven experience as a Senior System Analyst cum Developer with a focus on Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Microsoft Modern Workplace.
• Strong understanding of Microsoft Dynamics 365 platform and its integration capabilities with Power Platform.
• Experience in designing and implementing complex Power Apps solutions with a focus on user experience and functionality.
• Proficiency in Power Automate (formerly Microsoft Flow) for workflow automation and integration.
• Experience in developing Power BI dashboards and reports for data visualization and business intelligence.
• Excellent analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Strong communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all levels.
• Microsoft Power Platform certifications (such as Power Apps Developer Associate, Power Platform Functional Consultant) are a plus.

Preferred Qualifications:

• Experience with other Microsoft technologies such as SharePoint, Azure, and Office 365.
• Knowledge of Agile development methodologies.
• Experience in mentoring and coaching junior team members.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Location: Singapore

Employment Type: Full-Time

Job Overview:

We are looking for a results-oriented Consultant - Business Analyst to lead business transformation projects. The role involves conducting detailed analyses, managing project lifecycles, and ensuring successful project outcomes.

Roles and Responsibilities:

• Lead end-to-end business requirement analysis and process improvement initiatives.
• Develop comprehensive business cases, including cost-benefit analysis and ROI projections.
• Facilitate workshops with stakeholders to define project scope, objectives, and deliverables.
• Conduct in-depth data analysis and translate findings into actionable business insights.
• Create detailed documentation, including functional specifications and user stories.
• Act as a liaison between technical teams and business units to ensure project alignment.
• Manage project timelines, budgets, and risk mitigation strategies.
• Provide post-implementation support and continuous improvement recommendations.

Qualifications and Skills:

• Bachelor’s degree in Business, IT, or a related field.
• Strong understanding of business process modeling, data analysis, and process improvement.
• Proficiency in project management and business analysis tools.
• Exceptional stakeholder management and client-facing skills.
• Minimum Experience: 4+ years

Job Description

• Industry/ Organization Type: IT/ Software
• Position Title: Business Analyst (SAP B1)
• Working Location: Commonwealth
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $6,000 + Phone Allowance + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage SAP Business One projects.
• Conduct business requirements analysis, review clients' existing systems, and recommend improvements based on SAP B1 features and functions.
• Document findings from business requirements studies.
• Collaborate with in-house technical consultants to design add-on solutions that meet customers' business and operational needs.
• Provide customer training and support to enhance user skills in effectively navigating and utilizing the systems.
• Transfer project responsibilities to the in-house support team upon completion.
• Attend training sessions led by senior consultants or project managers to stay updated on new features and technologies for SAP B1.

APPLY NOW!!!

• Minimum a Diploma in Finance, Accounting, IT, or equivalent.
• At least 2 years of working experience with SAP B1.
• Strong knowledge of Financial Accounting, Inventory Costing, Pricing, and MS Office.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69994 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans across asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams located around the globe bring broad and unique expertise. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

This position requires 5 days per week onsite in our Singapore office and occasional after hours support for moves and IT infrastructure changes.

What is Front Office Desktop Support responsible for?

Front Office Desktop Support provides technology and functional support to internal clients for issues including hardware, operating system, desktop/web applications, mobility, conferencing, and printing. Our goal is to increase users’ ability to self-service, automate contacts, enhance users’ experience, and support users in adopting new technologies. We are the primary customer interface with technology and are responsible for supporting all customer facing technologies.

What is the Associate IS Analyst-Technical Support responsible for?

Provide desktop support for Franklin Templeton employees. This includes addressing their technical issues, requests, and support of the IT Infrastructure.

What are the ongoing responsibilities of this position?

• Provide on-site technical support and customer service as well as remote user support
• Running of the server room. Able to effectively isolate issues relating to power supply, UPS, air conditioning and infrastructure cabling
• Maintain accurate tracking of tape media, loading/ unloading of tape media for backup and restoration
• Participate and conduct Disaster Recovery exercise for local office and regional offices
• Build customer relationships with the senior level employees and administrative support personnel in the office and travel to our other offices in the region
• Accountability for addressing technical issues in a timely manner and providing concise and timely updates
• Address issues that arise within the local office and tickets for local and remote users routed from the service desk
• Coordinate, setup, and support technologies used in Conference Rooms
• Provide Audio Visual Support for internal meetings as well as domestic offsite meetings
• Provide support for trading and investment management technologies
• Supports and maintains effective relationships with users in their assigned areas, especially regarding operating systems, applications, mobile devices, new technologies and communications infrastructure
• The primary value is to provide quick and effective resolution while minimizing disruption to the customer
• Actively participate in team meetings
• Ordering and maintaining inventory of IT assets as well as ensuring accurate invoicing
• Project work related to acquisitions and integration of companies
• Coordinate and support office moves, and user restacks
• Be an active advocate for the customer within IT and with outside technical groups
• Escalate issues to the appropriate teams and drive to closure
• Manage the ticketing queues to ensure issues are prioritized and actioned
• Availability to provide support outside business hours
• May include occasional travel to other offices
• Follow company guidelines, processes, and standards
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Ability to perform remote troubleshooting and provide clear instructions.
• Set up, maintain, and troubleshoot Microsoft Windows (Win 11 AND Office 365) Desktop and Laptops
• Basic Knowledge of ADS, DNS, DHCP configuration
• Handling of Asset management and vendor management
• Basic LAN (Network) troubleshooting knowledge and understanding of VLAN concept
• Outlook, MS Teams, and OneDrive configuration in end client
• Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resources
• Assist in creation of technical documentation and manuals regarding standard operating procedures and customer service guidelines relating to remote and localized IT support

What qualifications, skills and experience would help someone to be successful?

Minimum Qualifications:

• Bachelor’s or higher degree in computer science or related field
• Minimum of 2 to 3 years in a similar fast paced and dynamic environment in the desktop support role
• Excellent skills and abilities in organization, planning, multi-tasking, and flexibility
• Excellent communication and interpersonal skills
• Good problem-solving and critical thinking skills
• Ability to actively participate as part of a team as well as work independently
• Strong service delivery and customer management skills for local and remote users
• Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies
• Reliable transportation – mileage will be reimbursed when travelling to a non-primary office is required
• Excellent problem-solving and multitasking skills

Preferred Qualifications

• Experience supporting multiple facets of the business in a corporate environment strongly preferred
• Experience using ServiceNow Ticketing system

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. Hear more from our employees.

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Learn more about the wide range of benefits we offer at Franklin Templeton.

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to [email protected]. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request.

We regret that only short-listed candidates will be notified.

Job Responsibilities

• Provide Level 1 troubleshooting support and response on incidents.
• Support code review and perform coding when needed.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our incident management process.
• Periodic reviews and submission of the capacity needs of the business.
• Support and/or drive disaster recovery response drills.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• 2-5 years of Technical/Application Support experience on various technology platforms.
• Experience in one of the programming languages: Golang/Python/Java.
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem-solving.

Responsibilities

• Broad experience in designing, programming, and implementing large distributed systems with microservices.
• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.
• Translate functional requirements to design.
• Work with technical SMEs to understand their requirements and ensure these are met.
• Define best practices and standards for the microservice implementation.
• Identify and define implementation patterns.
• Lead activities to build accelerators and tools to increase the quality of deliverables.
• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
• Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.
• Highlights design risks, provide alternative options and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree in Computer Science.
• 10+ years of technical experience within architecture development, integration of backend systems and development.
• Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.
• Deep knowledge of SOA, Architecture and Design on Microservices, REST Services and Soap Services Development.
• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.
• Strong hands-on with design patterns, clean code.
• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.
• Experience in designing and coding scalable Microservices.
• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.
• Experience in Spring Cloud.
• Experience in Azure Kubernetes Service(AKS).
• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.
• Experience in API Management using Azure API Gateway(APIM).
• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.
• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Experience with MSSQL, data modelling, query development and performance optimization.

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.
• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

• Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices.

Non-Technical / Soft Skills

• Problem solving skills and ability to work under pressure.
• Good command of English, both written and spoken.

Position: Operations Analyst (Banking)
Contract: 12 months
Location: Jurong East
Salary: $3,200 - $3,700

Essential Job Functions:

1. Provide end-to-end OTC transaction life-cycle reporting support for T&M derivatives products to fulfill regulatory reporting obligations.
2. Ensure data accuracy and timely reporting.
3. Ensure risk control, risk architecture, and completeness are adhered to.
4. Be data-driven, build, and measure TMO performance service, quality, and data analysis via DDOM (Data Driven Operating Model) Dashboards.
5. Review legacy processes and exception handling to eliminate inefficiencies and promote changes in behavior across FO & L&C.

Trade Repository (TR) Reporting:

1. Validate daily TR reports for House and/or Client Delegation.
2. Investigate discrepancies and perform root cause analysis.
3. Monitor report acknowledgment and investigate any rejected trades.
4. Review successfully submitted reports and ensure EOD completeness.
5. Engage in the development of TR Reporting (new, revised, and updated).
6. Stay up-to-date with regulatory updates.
7. Support NPA (New Product Agreement) & Lite (inclusive of PIR), review all NPAs related to TR, identify any deviations for execution, and monitor until launch and sign-offs.
8. Support delegate reporting for CFTC end-to-end, from issuing of SLA to tagging of systems and ensuring reporting obligations are met.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Responsibilities

The Research Analyst will primarily be responsible for generating investment ideas in his/her assigned area of market coverage, and communicating these ideas to the investing public predominantly through original research articles and presentations.

• Conduct fundamental research within assigned area of market coverage using publicly available information sources, including financial statements, company annual reports, published research, and online databases
• Generate high-conviction investment ideas (including stocks, unit trusts, and ETFs) across various geographical markets and/or sectors. Work with other members of the research team to evaluate a comprehensive range of active and passive products.
• Communicate these ideas to the investing public, as well as internal stakeholders, through various channels, including original research articles and seminar presentations.
• Participate in discussions and contribute ideas to portfolio decision-making within the team’s disciplined investment process.
  

Requirements

• Bachelor degree holder in a related discipline (accountancy, finance or business administration), preferably with at least one year of investment research experience. Fresh graduates with the right aptitude and attitude are welcomed to apply for this position.
• Strong analytical skills, with a deep understanding of financial statements and equity valuation methodologies. Able to distil large amounts of information into an investable thesis.
• Excellent command of both spoken and written English, with a great story-telling ability.
• Demonstrated interest in and passion for investing
• Able to multi-task and meet constant deadlines

Introduction:

In this role, you will report to the IT Business Engagement Manager, APAC, providing crucial support for IT projects and addressing evolving business needs. Working closely with business users, IT teams, and external vendors, you will play a key role in gathering, documenting, testing, and supporting IT solutions to ensure seamless delivery.

We are looking for a detail-oriented, analytical professional with expertise in business analysis, application maintenance, and project management within IT solution implementation. Join our dynamic team in Singapore and help drive impactful technological solutions across the organization.

Your Main Responsibilities include, but not limited to:

• Collaborate with business stakeholders to gather, document, and translate business and non-functional requirements into technical specifications.
• Conduct comprehensive analysis, including data analysis, business process mapping, and system flow documentation.
• Lead workshops to facilitate requirement gathering discussions.
• Oversee technical reviews, create test scenarios, and support testing and deployment activities for IT projects.
• Lead discussions with APAC IT teams and vendors to identify suitable IT solutions, define scope and timelines, and ensure on-time, high-quality project deliverables.
• Proactively communicate project statuses and updates to business stakeholders and IT management.
• Provide effective application support, ensuring timely resolution of user issues and meeting service level agreements by collaborating with IT and vendor teams. Serve as the bridge between end users and the development team regarding software functionality.
• Support project team in managing vendors for application evolution, maintenance and support tasks.

Minimum requirements:

• Bachelor’s degree in Information Technology or a related field.
• Preferably 5 years of relevant working experience in managing enterprise or regional application maintenance and IT projects.
• Good understanding of Qliksense dashboarding tool.
• Strong verbal and written communication skills, including the ability to present effectively.
• Solid understanding of the software development life cycle and the core components of an information system, including application layers, infrastructure, and security.
• Familiarity with low-code technology and data analytics techniques.

Responsibilities

You will part of a dynamic regional feature team supporting the local regulatory reporting functions in the bank, owned by Finance. Key stakeholders you will be interacting with include Finance, Operations, and other IT feature teams. All on a local, regional, and global level.

As a business analyst / project manager, your major responsibilities will include, but not limited to

• Business and impact analysis for the local regulatory reporting functional domain, and some light development in our regional reporting solution, AxiomSL
• Collect, analyze, and prepare user requirements. Conduct gap analysis, and provide detailed functional specifications and align these with all our stakeholders
• Project manage / stream lead initiatives that impact our functional domain
• Monitor & provide reporting to highlight project progress and risks to management and projects governance
• Coordinate and handle preliminary user acceptance tests and effectively communicate findings to users for their final validation
• Connect the dot between multiple stakeholders, locations, impacts and drive the change to be delivered with agreed timeframes and budget
• Identify operational inefficiencies within our domain and provide ideas for resolution, be it based on IT solutions, processes changes, or both
• Coordinate actions with Regional and Global teams to leverage on other entities’ knowledge/experience and to ensure global process consistency
• Enforce the spirit of agile and continuous delivery in our value driven deliverables

Profile required

• Business analysis skills: Strong analytical mindset, attention to details, critical thinking, solution oriented
• Project management skills: Ability to see the global picture and think strategically, identify dependencies and risk, stakeholder management & communication, ability to structure ideas into concrete actions, familiar with the agile methodology to change
• Comfortable with analyzing an abundance of data to resolve problems beyond the surface and potentially identify trends
• Soft skills: Adaptable, organized, clear communications, interpersonal, independent yet team oriented, change mindset
• Experience in the investment banking industry on wide range of domain with a focus on regulatory reporting and finance
• Extensive years of experience in banking industry
• Excellent academic record including a degree in Engineering or Accounting and Finance
• Previous experience with regulatory reporting solutions is a huge plus, particularly AxiomSL

Behavioral Skills

• Responsibility - Accountability: I make decisions in my scope of responsibilities
• Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position
• Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
• Innovation - Simplification: I make things & ideas simple
• Commitment - Sustainability: I strive to develop my skills and knowledge
• Commitment - Inspiration: I support the vision and the strategy

Responsibilities:

• Data Migration Transition: Facilitate the smooth transfer of data migration activities from external vendors while ensuring alignment with the overall migration strategy.
• Requirement Refinement: Collaborate with stakeholders to refine data migration requirements and update the strategy as needed to cover all migration aspects effectively.
• Data Quality Management: Evaluate and address data quality issues by working closely with business users to prioritize analysis and implement corrective measures.
• Testing and Validation: Develop and manage test cases, scenarios, and scripts, ensuring clear entry and exit criteria for a successful migration process.
• Performance Monitoring: Establish KPIs and dashboards to track and report on the progress and effectiveness of the data migration efforts.
• Collaboration and Support: Partner with the Data Migration Lead to meet project timelines and milestones while aligning with the overall migration strategy.

Requirements:

• Educational Background: Bachelor’s degree in IT or a related field.
• IT Service Management Experience: Minimum of 3 years of experience in IT Service Management, including all ITSM phases, preferably ITIL-based frameworks.
• Business Analysis Expertise: At least 3 years of experience as a Business Analyst, with skills in documentation and project management.
• Banking/Finance Experience: Prior experience in the banking or financial services sector is advantageous.
• Language Skills: Proficiency in English and Japanese (to communicate with Japanese-speaking stakeholders and clients).
• Technical Proficiency: Skilled in Microsoft Office tools (PowerPoint, Excel, Word) for effective documentation and reporting.
• Soft Skills: Excellent communication and interpersonal skills, with a team-oriented and client-focused approach.
• Added Advantage: Experience in ITSM within the financial industry is a strong plus.

Responsibilities:

1. Perform analysis at any level of sophistication, from data prep to leveraging AI/ML including LLMs

2. Generate workflows automatically with a genAI assistant and get guidance when you are stuck

3. Eliminate repetitive and manual data manipulation with automated workflows

4. Access and blend data from any source, whether from your desktop or from any major database or data warehouse

5. Explore your data with interactive data views, choosing from dozens of charts

6. Collaborate on visual workflows, either privately with colleagues or with your wider organization

7. Save and reuse repeatable data processes, analytical models, or scripts across disciplines

8. Deploy your workflows as data apps or REST APIs, disseminating insights across the organization

9. Automate the delivery of insights to any number of stakeholders across the organization.

10. Scale to empower any number of users, running any number of workflows in a single environment

11. Create a knowledge base for your team, department, or entire organization. Build and share reusable workflows as best practices or starter kits for beginners

Requirements:

1. Minimum bachelors or masters in Data science preferred.

2. Fresher with knowledge in Knime and blockchain is preferred.

3. Ability to translate Chinese encrypted data’s to English.

Job Summary:

We are seeking a skilled Business Analyst with expertise in COBOL and AWS (Amazon Web Services) to play a pivotal role in our migration project. This role involves migrating on-premises COBOL applications to AWS cloud infrastructure. The ideal candidate will collaborate closely with cross-functional teams, analyse complex legacy systems, and contribute to designing and implementing migration strategies. Your analytical insights, technical documentation, and testing expertise will ensure a smooth and successful migration.

Key Responsibilities:

1. Requirements Gathering:

· Collaborate with business stakeholders to gather and document requirements related to COBOL code migration.

· Analyse existing COBOL applications to understand business functionality, data dependencies, and integration points.

· Ensure clear communication of technical and business requirements across teams.

2. Solution Design:

· Partner with solution architects, framework teams, and developers to design migration solutions that align with business objectives.

· Develop detailed technical documentation outlining the migration strategy, process flows, and dependencies.

· Design solutions that align with the underlying AWS infrastructure and migration frameworks.

3. Test Suites Documentation and Test Data Mining:

· Create detailed test cases with clear objectives, expected outcomes, and step-by-step test execution plans.

· Regularly review and revise test cases to reflect changes in project scope or discoveries during testing phases

· Identify and prepare comprehensive test data, including boundary values, error scenarios, and standard use cases.

4. Risk Assessment:

· Identify risks and challenges associated with COBOL to AWS migration, such as system compatibility, data integrity, and performance impacts.

· Develop and propose mitigation strategies and contingency plans to address migration risks effectively.

5. System Integration Testing (SIT) and User Acceptance Testing (UAT):

· Conduct thorough System Integration Testing (SIT) to ensure migrated applications meet technical and functional requirements.

· Troubleshoot and resolve code-level issues in collaboration with developers and framework teams.

· Support business users and IT Project Managers (ITPMs) during User Acceptance Testing (UAT), ensuring issues are documented and addressed promptly.

Required Skills and Qualifications:

· Proven experience as a Business Analyst in COBOL-based projects, with specific focus on legacy application analysis and migration.

· Hands-on knowledge of AWS services and cloud migration best practices.

· Ability to analyse COBOL code to identify functionality, data structures, and dependencies.

· Strong expertise in documentation, including requirements gathering, solution design, and test case development.

· Experience conducting SIT and supporting UAT execution.

· Ability to troubleshoot and analyse technical issues at the code level.

· Exceptional problem-solving, risk assessment, and analytical skills.

· Excellent communication and stakeholder management abilities.

Preferred Qualifications:

· Prior experience with legacy modernization projects, specifically migrating mainframe COBOL applications to cloud platforms.

· AWS certifications (e.g., AWS Certified Solutions Architect or similar).

· Experience with Agile project delivery methodologies.

· Familiarity with testing tools and techniques for cloud migration projects.

Responsibilities:

• Data Migration Transition: Facilitate the smooth transfer of data migration activities from external vendors while ensuring alignment with the overall migration strategy.
• Requirement Refinement: Collaborate with stakeholders to refine data migration requirements and update the strategy as needed to cover all migration aspects effectively.
• Data Quality Management: Evaluate and address data quality issues by working closely with business users to prioritize analysis and implement corrective measures.
• Testing and Validation: Develop and manage test cases, scenarios, and scripts, ensuring clear entry and exit criteria for a successful migration process.
• Performance Monitoring: Establish KPIs and dashboards to track and report on the progress and effectiveness of the data migration efforts.
• Collaboration and Support: Partner with the Data Migration Lead to meet project timelines and milestones while aligning with the overall migration strategy.

Requirements:

• Educational Background: Bachelor’s degree in IT or a related field.
• IT Service Management Experience: Minimum of 3 years of experience in IT Service Management, including all ITSM phases, preferably ITIL-based frameworks.
• Business Analysis Expertise: At least 3 years of experience as a Business Analyst, with skills in documentation and project management.
• Banking/Finance Experience: Prior experience in the banking or financial services sector is advantageous.
• Language Skills: Proficiency in English and Japanese (to communicate with Japanese-speaking stakeholders and clients).
• Technical Proficiency: Skilled in Microsoft Office tools (PowerPoint, Excel, Word) for effective documentation and reporting.
• Soft Skills: Excellent communication and interpersonal skills, with a team-oriented and client-focused approach.
• Added Advantage: Experience in ITSM within the financial industry is a strong plus.

Company Overview

The Actuarial Practice of Oliver Wyman is an operating division of the Oliver Wyman Group, a member of the Marsh & McLennan Companies [MMC], the foremost employer of actuaries in the world. The Actuarial Practice of Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organizational transformation to help clients optimize their businesses in Asia Pacific.

The Asia Pacific Actuarial Practice, with offices in Hong Kong, Singapore and Tokyo, is a part of the broader Global Actuarial Practice which strives to be the consulting partner of choice for clients and employees, and to be recognized as the premier actuarial consultancy. We cover a broad range of insurance and actuarial topics, ranging from insurance M&A, reinsurance, actuarial transformation, financial modelling, product advisory, regulatory advice, actuarial reporting, and capital, risk and value management.

Our practice seeks to inspire an entrepreneurial culture which fosters free flowing ideas, values diversity, and allows for challenges to the status quo. Our colleagues are proud to perform exciting, diverse, and leading-edge work.

We invest in our people by fostering a safe and inclusive environment, respecting and welcoming different perspectives, promoting an ownership culture, providing opportunities for individuals to develop their personal brand, and celebrating successes and rewarding performance.

Job Description – Analyst

We are looking for a Analyst to join our Asia Pacific Actuarial team based in Singapore. In this role you will have the opportunity to be part of a growing team and you will have an outsized influence on the strategic direction of the practice.

In this role you will: a) be part of our Oliver Wyman Asia Pacific Actuarial team closely working with the team in Hong Kong on projects in Asia Pacific, b) work with our US Actuarial team, and c) collaborate closely with our existing Oliver Wyman Insurance Consulting, Mercer Consulting and broader Marsh McLennan teams in Singapore.

The Analyst will play a key role in the delivery of projects for Oliver Wyman’s clients, which include top tier insurance companies, reinsurance companies, investment banks, regulators, and private equity firms.

Potential projects may include:

• Creation and analysis of financial projections
• Insurance mergers & acquisitions
• Capital markets transactions support
• Product development
• Financial reporting
• Pricing assumption
• Model methodology review

Potential responsibilities may include:

• Client and industry presentations, surveys, case studies
• Work in partnership with our management consulting and strategy practice
• Contribute to sales revenue through developing proposals and delivering client pitch meetings
• Thought leadership, including oversight and/or creation of intellectual capital
• Operate with a high degree of personal responsibility and accountability for delivery of project work

Skills and Attributes

• Progressing on actuarial exams, with 1+ years of professional experience.
• Track record of rapid learning, high performance, and professional growth
• Preference for knowledge of the life insurance market in Singapore and Southeast Asia, including insurance regulations or reporting bases, such as Singapore RBC2, IFRS-17, embedded value reporting etc.
• Strong preference for candidates with prior consulting and client management experience
• Strong preference for expertise in actuarial modeling software (e.g. Prophet)
• Preference for recent hands-on experience supporting on IFRS 17 implementations in Singapore and Southeast Asia
• Technical knowledge of Microsoft Office applications
• Excellent time management skills
• Deep critical-thinking skills and problem-solving ability
• Highly motivated individual and willingness to work in a dynamic environment independently
• Strong written and oral communication skills in English

Oliver Wyman provides a competitive compensation and benefits package, including an Actuarial Study Program.

• 3+ years of experience in Mobile Testing and Java SDK.
• Analyze business requirements and technical designs for testability and traceability
• Participate in test planning, estimating, and scheduling
• Develop test plans covering functional, system integration, and regression testing
• Design both manual and automated test cases and scripts
• Utilize appropriate tools for the development and execution of manual and automated test cases and scripts
• Diagnose, document, help troubleshoot, and isolate bugs and issues encountered during testing
• Log daily progress and escalate testing issues using the appropriate escalation paths

Pricing Analyst – Substrate or Flipchip

Overall Job Objectives

This role is to support global business processes across sales, factories and business unit organizations.

We are looking for a resourceful candidate with a strong analytical capability, and able to utilize various systems for data evaluation. This position is based at our Regional Singapore office.

Core Responsibilities

• Build up cost models to provide package cost estimates and manufacturing readiness inputs to business unit, engineering and factory
• Support critical meetings with internal cross functional teams on product / package costing
• Develop relationships with factory, sales and business units to ensure alignment with industry and customer trends
• Responsible for production pricing maintenance duties, including approving pricing issues in SAP
• Assist global sales take-or-pay coordination and reconciliation
• Adhoc analysis of various revenue related items

Job Specifications (Qualifications/Experience/Skills & Knowledge/Personal Qualities)

• BS degree in Engineering.
• Minimum 3 years of relevant experience in semiconductor industry.
• Direct experience and/or strong familiarity with semiconductor Substrate or FlipChip opportunities is a plus.
• Demonstrated understanding of manufacturing processes and raw materials.
• Advanced Excel usage and large data set manipulations.
• Strategic thinker with a proven ability to translate technical requirements/issues into the business context or vice versa.
• Able to work independently and to multi-task, excellent communication and presentation skills and working across functional groups as well as cross-culturally.

Interested applicants, please kindly email your update resume to [email protected]. We regret to inform that only shortlisted candidates will be notified.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Developement Business Unit is hiring for System Analyst

What will you do?

• Understand the business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

What are we looking for?

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript, Mainframe.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes
• To have a keen interesting in IT / programming / system designs
• Good understanding of SDLC.
• Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flows such as SQL injection, command injection; Race conditions; Improper error / exception handling etc)
• Application integration with government services such as CorPass, SingPass.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is required

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

MIS Executive (Management Information Systems)

• Location : Tai Seng
• Working Days : Monday - Friday
• Working Hours: 9am-6pm
• Salary : $3,500 - $4,000

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Roles & Responsibilities

IT Shared Services Support

• Provide end-user support for system functional, operational and technical basis; assist in troubleshooting, testing and maintenance.
• Manage timely updates, patching, system housekeeping, and backups.
• Research, identify, and support the implementation of new technologies.
• Configure, install, and support software and business applications in Windows environments.
• Conduct 1st and 2nd level troubleshooting and application setup for business units.

Business Function & ERP Support

• Maintain and provide end-user support for management and hospitality systems, including ERP, CRM, POS, and network equipment.
• Oversee day-to-day operations of Microsoft Dynamics Business Central for seamless performance.
• Configure and optimize Microsoft applications, including SharePoint, Business Central, and Office 365.
• Train users on Business Central for effective system usage and role proficiency.
• Customize Business Central reports, dashboards, and interfaces to align with business needs.

Database Management and Reporting:

• Maintain and optimize databases; manage data collection and reporting in Business Central to keep information accurate and accessible.
• Integration Management: Coordinate integrations between Business Central and other systems (POS, CRM) to enable seamless data flow for financial reporting and timely insights.
• Inventory Management: Track and manage inventory in Business Central, collaborating with F&B outlets to prevent shortages or overstock and ensure proper bill of material setup.
• Security and Compliance: Ensure data integrity, security, and compliance within Business Central.
• Data Migration and Updates: Oversee data migration and updates during system upgrades or transitions from legacy systems.
• System Upgrades and Testing: Manage system upgrades, test functionalities, and maintain the latest version with minimal disruptions.

Project Implementation Support:

• Manage User Acceptance Testing (UAT), user training with vendors, stakeholders, and end users, track application issues and upgrades closely.
• Maintain IT project training documentation and user guides.
  
  Requirement
• Minimum diploma in Engineering (Computer/Telecommunication), Computer Science, Information Technology, or a related discipline
• Proficient in MS Office Full Suite including NAV ERP and Office 365, Windows server setting up, MySQL, IT Domain knowledge.
• Knowledge of F&B or Retail business IT workflow and ERP system interface.
• Prior project experience related to IOT tools on F&B Manufacturing & Distribution would be advantageous.
• Experience in Enterprise Resource Planning implementation and maintenance.

GENERAL PURPOSE OF THE POSITION

This position reports to a Regional IT Manager and provides support of desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. The Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

Responsibility

End-user Support

• Responds to end users and clients on technology-related issues and questions;
• Supports the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications
• Demonstrates proficiency with the firm’s applications
• Provides Level 2 support for practice-group-specific hardware and software
• Performs software installations and upgrades, where necessary
• Responds to and documents situations where standard procedures failed with software or hardware installations or upgrades
• Participates (with testing and documentation) in software pre-pilots, pilots and roll-outs
• Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications
• Provides status reports to and communicates with the manager
• Performs detailed problem analysis and documents issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated
• Communicates with, evaluates usage patterns of, and recommends “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology
• Supports Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations
• Performs desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs

Administrative and Operations Responsibilities

• Serves as a knowledgeable resource to team members within the office and the region.
• Provides Mobility support and advanced troubleshooting for approved devices.
• Maintains voice and LAN connections in closets and jacks.
• Performs routine maintenance of servers and applications.
• Resolves network hardware and software problems and coordinates with network engineers to correct issues/problems.
• Deploys and supports office telephone equipment.
• Troubleshoots telephone issues and coordinates with Firm Telecom to correct problems.

Other

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

EDUCATION AND EXPERIENCE

This job requires:

• an Associate’s degree (A.A) in a related field, and,
• minimum 2 years of experience in hardware and software support at a professional-services organization; or,
• equivalent combination of education and experience.

OTHER QUALIFICATIONS AND REQUIREMENTS

To perform the job successfully, the Technology Support Analyst must demonstrate the following knowledge skills and abilities:

• Strong customer-service orientation
• Technical skills
• Written communication skills
• Verbal communication skills
• Strong interpersonal skills
• Self-starter
• Ability to work individually and as part of a team
• Planning and organizational skills
• Problem solving skills
• Ability to adapt to change and balance competing demands
• Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
• Ability to solve practical problems dealing with a variety of variables where little standardization may exist.
• Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors.

COMPUTER SKILLS

To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system.

CERTIFICATES, LICENSES, REGISTRATIONS

• Microsoft Office Certification and A+ Certification preferred

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and may occasionally be required to move about. The employee is also regularly required to use a computer, involving substantial movements of the wrists, hands and fingers. The employee is also required to regularly communicate with others.
• The employee may also occasionally be expected to lift and/or move up to 30 pounds with assistance.
• Specific vision abilities required by this job include: close vision and ability to adjust focus.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate
• May require occasional travel
• This job may require occasional evening and weekend work on an overtime basis.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Data Quality Engineer/Analyst

Internal Code: A24122

This is a healthcare application:

• Mobile application (iOS and Android)
• Dashboard (React)

What will you do?

Support the development and business teams in unit testing and archiving data, engineered features, and algorithmic inputs/outputs throughout the data pipeline and to support analytics.

Proven experience as a data engineer/ data analyst in mobile app development projects and administrative dashboards.

1. Create unit tests throughout the data and algorithms domain:

• Work with engineering and business teams to implement wide-coverage unit tests of data and engineered features at different stages throughout the data collection and processing pipeline
• Create unit tests of inputs to and outputs from the algorithms that drive the clinical service
• The unit tests include validation of the inputs and outputs of black-box machine learning algorithms
• Establish a regular process to execute the tests and document their outcomes as a part of our product development and release lifecycle

2. Implement and refine mechanisms to continuously archive the state of algorithmic inputs and outputs:

• Implement a process of taking snapshots of data/features input into algorithms necessary to recreate their outputs/predictions at any point in the past during the service
• Communicate requirements to the software development team

3. Assist in the successful delivery of regular service analytics and reports:

• Support the business and analytics teams in their daily and weekly delivery of reports on data completion, user engagement, and algorithm actions by addressing any data quality and validation requirements.

What are we looking for?

• Bachelor's Degree in computer science, engineering, business analytics, technology, or a related field.
• Minimum of 2 years of experience in data engineering, data analytics, or data product management roles within the tech industry. Experience in healthcare is a plus.
• Ability to implement tests in Python.
• Experience in machine learning algorithms
• Good understanding of the validation requirements of an algorithmic product. Knowledge of healthcare regulation and auditing requirements is a plus.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We are looking for an Application Support Officer to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Maintain monitoring systems and continuously share ideas to improve its effectiveness.
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

• Process local user support requests (configurations, assistance,…)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
• Self-organize continuous learning on the IS systems and landscape
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Technical Skills

• University degree in IT Engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

Behavioral and social skills

• Interactive behavior : Active Listening and communication skills
• Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
• Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Technical and functional skills

• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on the Windows environment
• SQL skills
• Good Scripting skills

Zenith Infotech (S) is a Tech Recruitment firm with 27 years of experience in Singapore, supporrting clients in terms of ICT Consultant placments.

Currently we are looking out for a Data Analyst with 3 years of experience, best working in Contact Center enviornment before or presently.

Responsibilities :

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.

• Writing SQL queries to retrieve information quickly.

• Fulfil ad-hoc data request from client and management.

• Work / Collaborate with Developer(s) to automate reports

• Liaise with client on data related queries

• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.

• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).

• Identify trends and patterns in data to inform operational improvements and strategy.

• Collaborate with management and other departments to develop actionable insights and recommendations.

• Support the implementation of process improvements based on data findings.

• Ensure data integrity and accuracy.

• Assist in forecasting demand and capacity planning based on historical data trends.

• Stay updated on industry best practices and emerging technologies in data analysis.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:

• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.

• At least 1 to 3 years of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.

• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).

• Proven experience in data analysis, preferably in a contact center environment.

• Strong communication and presentation skills

• Proactive and able to work independently with minimum supervision.

• Excellent time management with strong critical thinking and ability to handle pressure.

• Detail-oriented with a strong focus on accuracy and data integrity.

• Familiarity with statistical analysis and modeling.