The Job

To support the fast-growing data analytics function, we are looking for a highly talented Data Analyst. The ideal candidate will be responsible for:

• Building trust, relationship between the Data Team and our business stakeholders, and being responsible to further the maturity in Analytics in the business divisions he/she supports.
• Collaborating and partnering with business units and external partners to identify, plan and prioritise descriptive and prescriptive analytics projects to foster a data-centric culture that produces business impact.
• Partnering with Data Engineering to improve the data availability and quality of data pipelines, tools and processes. Including driving initiatives to standardise organisation metrics and leading data democratisation across the organisation.
• Partnering with other Data Units across the organisation such as the Data Science Team, Audience Engineering, Data Programs, and Innovation Teams in order to find and drive project synergies to drive value in data and analytics in the business lines.
• Contributing to data growth within the organisation by being part of infrastructural project teams and providing a point of view from business unit analytical needs.
• Hands on work on chosen data analytics projects where he/she thinks he/she can most add value to the team and the business. He/she is expected to be highly independent, and to lead business intelligence and analytics projects through the entire lifecycle. The ideal candidate will possess relevant domain, technical, critical thinking and interpersonal skills.
• Thought leadership in advancing SPH Media’s digital transformation and advancing the maturity of the use of data and analytics across the organisation.
• The team is highly diversified with members from completely different backgrounds, but we all believe in systematic approaches and we are always open to new solutions.

General Knowledge & Experience

• At least 2-5 years of experience in a Data Analyst role
• A good university degree in Statistics, Engineering, Economics, Mathematics, Physics, Computer Science, Business Administration or related fields. Or relevant experience in lieu of a degree.
• Exposure and understanding of digital media industry metrics is a bonus

Experience: 6-9 Years

Role: System Analyst

Key Skills:

• Experience with Oracle PL/SQL, Oracle SQL.
• Good to have: Batch Scripting, Control M, DevOps.
• Database (Ability to use and understand for the purpose of analysis and design an investigation)
• Analyse Requirements and form solutions for the application.
• Works with external application/user teams on E2E executions.

Key Responsibilities:

1. Functional specification

a. Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document

b. Collaborate with Functional Business Analyst to clarify functional and non-functional requirements

c. Define and ensure traceability from functional specifications to business requirements

2. Technical Design

a. Responsible to create technical design

b. Ensure technical design adheres to architectural roadmap, Development practices, and security requirements

c. In case of vendor implementation: Ensure vendor resources create technical design document

d. Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase

e. Collaborate with Production Support to establish IT operations procedures and document as part of Tech Design

f. Coordinate execution of threat modelling process with assistance of Security Architect to ensure implementation of safeguards is comprehensive in accordance with threats

3. Testing & Scope Management

a. Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

b. Provide input to impact assessment and estimation for Project Change Request

c. Work with Test Manager to review test plan and functional test scope.

Key Requirements:

1. You will typically be assigned to work on specific projects and is expected to support the Application Delivery.

2. Manager (ADM) in all relevant technical matters, end-to-end, within the project.

3. You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

Essential:

• Commitment.
• Minimum 3 years of working experience in application testing, development and delivery.
• Good understanding and experience in Software Development Life Cycle (SDLC).
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in speaking & writing Analytical mindset and good problem solving skills.

Good to have:

• Experience in working in vendor environment.

1 - 2 years working experience with AML (specifically transaction monitoring will be nice to have.

About the company

Our client is a European Securities Firm, is looking to hire an Analyst to be join their Treasury Front Office team in Singapore. The Treasury department is responsible for managing the assets and liabilities of the bank.

What’s in it for you?

• Growth opportunities within firm
• Hybrid working arrangement
• Central work location

Job scope

You will be part of the Cash Position desk handling nostro management, cash netting payments, Intraday Liquidity monitoring etc. Some of your responsibilities will include:

• Supporting Treasury Cash Position Desk in day-to-day operations
• Perform Intraday Liquidity Monitoring task and reporting in accordance with firm policy
• Carry out Asian cash netting and interim payments as required
• Perform other duties and/or ad hoc task if required

Requirements

• Bachelor’s Degree in Banking/Finance/Econ or other relevant fields
• 1-3 years of relevant experience in treasury within a bank (*if you are a fresh grad with suitable internship experience, please feel free to apply too!)
• Good analytical, numerical skills with attention to detail
• Competency in MS Office

If you believe you fit the requirements for the role, please click APPLY NOW or send an email to [email protected] with your latest CV. Note: We regret that only shortlisted candidates will be notified.

Data provided is for recruitment purposes only.

Business License Number: 200611680D. EA Licence Number: 10C5117 | EA Registration Number: R23113442

Identifying business needs, analysing processes, recommend solutions to improve efficiency, productivity of a system functionality, subject matter expert

Provide Daily Production Support, including system defect analysis and functional and integration testing.

Mandatory skillsets:

Communication, Critical thinking problem solving, analytical, negotiation time management, data analysis & etc.

At least 2 years of knowledge on general insurance business process.

At least 2 years of working experience in general insurance policy admin system.

You must have a working knowledge of relational databases, web and client-server concepts, and be able to rely on experience and judgment to plan and accomplish goals.

Key Job Accountabilities (Actual daily deliverables):

·To support and maintain business web applications.

·To discuss with business users to understand business requirements for systems enhancements.

·To provide enhancement to the systems based on time to time business needs.

Responsibilities:

·To maintain and enhance operation web applications.

·To write technical procedures and documentation for the applications including operations, user guide, etc.

·To Investigate and resolve application functionality with vendor, if enhancement is needed.

·To assist in troubleshooting software application issues.

Required Experience and Qualifications (Required knowledge, skills and experience---however acquired):

·Degree / Diploma in Computer Science or Computer Engineering with at least 2-5 years’ of relevant experience

·Experiences in Platforms like VB6, ASP.Net, VB.Net, VB.net and Oracle and C#.net with J2EE & JavaScript are required.

·Hands on experience in Oracle & SQL Server databases SQL queries and stored procedures.

·Knowledge in Microsoft Access VBA will be added advantage.

·Knowledge in SQL Server Reporting Service will be added advantage.

·Been through at least 2 cycles of full SDLC Implementation.

·Understanding of the semiconductor industry business will be added advantage.

·Independent, strong analytical skills and ability to work under pressure with tight deadlines.

Working hour: 8am to 5.30pm, 5days

• Develop, maintain and administer tools which will automate operational activities and improve engineering productivity
• Identify industry best practices/solutions and pursue continuous improvement opportunities in SDLC / SDLC2 (Software Development Life Cycle) processes and practices, relentlessly drive for standardization, automation and self-services.
• Develop reusable, scalable, and testable automation scripts and tools for routine and repetitive tasks.
• Drive alignment efforts between development and operations teams to better recognize benefits of automation and cloud.
• Ability to research, propose and prototype new principles, technologies, tools and concepts and integrated them into the teams collective knowledge.
• Developing CI/CD roadmap and implementing to the projects. Help on AGILE/SCRUM Methodologies while execution.
• Manage and builds EAPI with Unit testing, Code Coverage, Enhancements. Same promote to Production through Jenkins CI/CD Pipeline.
• Configure OSS, Sonar, Fortify through continuous integration and commit based Scan for Quality Assurance. enable the automation testing and load testing.
• Automate continuous delivery and on-demand capacity management solutions
• Developing configuration and infrastructure solutions for internal deployments
• Troubleshooting, diagnosing and fixing software issues
• Updating, tracking and resolving technical issues
• Suggesting architecture improvements, recommending process improvements
• Evaluate new technology options and vendor products.
• Ensuring critical system security through the use of best-in-class security solutions

Roles & Responsibilities:

· Collaborate with stakeholders to elicit, document, and prioritize business requirements related to payment systems.

· Analyse and translate business needs into functional and technical specifications.

· Work closely with development teams to design and implement File conversion requirements using the mapping specifications.

· Act as the primary liaison between business units, IT teams, and external vendors to ensure alignment and clear communication.

· Support User Acceptance Testing (UAT) by preparing test cases, validating results, and ensuring defects are resolved.

· Make changes to ANSI x12 and EDIFACT map

· Ensure delivered solutions align with business objectives and user expectation

Conduct workshops and presentations to gather feedback and validate requirements.

· Build and maintain strong relationships with key stakeholders to foster trust and collaboration.

· Encourage a collaborative and inclusive work environment that promotes knowledge sharing and teamwork.

Mandatory Skills:

· Knowledge of ISO 20022 messaging standards.

· Knowledge of Boomi Integrations

· Knowledge of APAC Payment types

Requirements:

· Bachelor’s degree in business administration, Finance, Computer Science, or a related field.

· Minimum 5+ years of experience as a Business Analyst, preferably in the payment banking domain and Industry Standards ANSI X12, EDIFACT

· Strong knowledge of payment systems, including TT, FAST. GIRO and other digital payment solutions.

· Proficiency in tools like JIRA, Confluence, MS Office, and process modelling software.

· Handson Experience in Communication Protocols AS2, FTP, FTPS, SFTP, HTTP, FSA etc.

· Handson and minimum 5 years’ experience in EDI Software’s like Sterling Integrators, GHX, SAP, Dell Boomi.

· Good Knowledge in Prototyping Tools Axure RP 8, Balsamiq and IO Draw with Mapping Tools SI Map Editors (8.0)

· Experience with agile and waterfall project management methodologies.

Data Analyst

90 Seconds is looking for a Data Analyst to wrangle data and drive business intelligence. This person should be detail-oriented with good commercial acumen and will turn data into information, information into insight, and insight into business decisions. If you are a data wizard with a passion for AI, who wants to be part of a world leading, Sequoia-backed, services marketplace in pro video creation, play a key role and have immense impact on the business, then this is the role for you!

What you'll do

• Understand and manage the data structure of the 90 Seconds marketplace application.
• Extract data from our data sources through writing raw and complex SQL queries, interpret and analyse data and draw valuable insights
• Develop dashboards, graphs and reports using external BI tools including Looker Studios, HubSpot and Google Sheets.
• Work to build custom GPTs (and other AI applications) on top of our data to provide operational efficiencies.
• Work with senior leaders to understand and prioritise information needs and provide insights to the business
• Develop systems for data collection, data analytics and other strategies that optimise business intelligence .

Who you are

• Bachelor's degree in Mathematics, Economics, Computer Science, Information Management or Statistics
• Expert skills in SQL (for use with a PostgreSQL database)
• Experience using third party analytics tools like Looker Studios, HubSpot and Google Sheets or Holistics, Periscope etc.
• Technical expertise in data modelling, database design development, data mining and segmentation techniques.
• Passionate and excited by the efficiencies AI to bring to an organisation.
• Strong attention to detail and accuracy.
• Ability to work well in a fast paced, collaborative, highly cross‐functional environment
• Self‐motivated, independent, and proactive, with a pronounced ability to work through complicated problems.
• Ability to respond flexibly to the needs of the business.
• Strong communication skills, both oral and written

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Main responsibilities

• Contribute to the team’s business needs with strong functional expertise on Payment Processing platform for International Payments, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO), clearing and settlement mechanisms
• Provide expertise on Corporate Payments, Correspondent Banking and Indirect Participants Banking
• Understanding the BRD and conducting requirement gathering by various means like brainstorming, workshops, Questionnaire and working with different stakeholders of the cash management team like Product Managers (Global as well as In-Country), Client Services, Implementation, Operations and Finance in the context of Payment Engine.
• Mapping the identified functional requirements to payment engine and defining a solution with the help of it to fulfill the payment processing.
• Analyze the Business Requirements and synthesize those into Functional Requirements, and document those in standard project documents/artifacts
• Do Fit-Gap Analysis of the Business Requirements and design solutions in payment engine to minimize the Gaps and use the payment engine capabilities to address the requirements.
• Provide Defect Triage analysis of the issue raised by Quality Assurance team and work towards fixing of the issues in the system.
• Identifying the scope of the requirements, validating the requirements in the context of Payment platform and end-to-end Cash Management ecosystem
• Perform level 3 Support of applications in production
• analyze, troubleshoot and resolve issues as they arise
• support in the recovery management in case of production incidents with great level of agility due to the criticality of payment systems and business
• Prepare SOPs and provide user trainings, whenever required

Analysis and design of Payment Engine solutions:

• Follow Business Analysis best practices and Engagement of Stakeholders across Front-to-Back functions.
• Responsible for all analysis of functional requirements arising from the requirements of business stakeholders, business users and technology.
• Manage the requirements and provide design options for the solutions available and guide the team.
• Evaluate of alternative IT solutions and provide appropriate recommendations.
• Provide domain expertise with the strong understanding of all cross border payments processing knowledge to help define a viable business solution, working with the key business sponsors in payment engine.
• Ensure that the services delivered conforms with, and contributes to the development of the business strategy.
• Assess the impacts on the project deadlines resulting from change requests, adhoc projects, or technology issues.
• Coordinate with various user groups and interface teams and getting them on board as interface services for various financial services.
• Manage stakeholders, risks, issues, quality, and project controls.
• Contribute to the testing and support of Domestic and Cross Border payment applications
• Work closely with the technical implementation team in bridging the gap from translating functional to technical details
• Provide functional Guidance to the Team, working closely with developers/Tech Leads/BAs and to the contributor applications for assisting in resolution of queries Perform level 3 support of applications in production.
• Analyze and evaluate the defects as raised by first and second level support.
• Coordination with support team and technical team to investigate the defects.
• Write tests to ensure the robustness of the fix.

Professional Skills and Qualifications

• At least 10+ years of hands-on experience in payment systems and good understanding of payments domain.
• Strong hands-on knowledge of HK, SG Domestic payment systems (HK CHATS, HK FPS, SG MEPS+ and SG G3) and Cross-border payments (MT and MX – CBPR+)
• Good understanding of overall end-to-end cash management ecosystem
• Hands-on experience in Payment Engine Implementations - In house payment engine and vendor payment systems like GPP (Finastra) or GPS (Montran).
• Work on complex systems and a challenging international work environment
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytical and detail oriented in approach with excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytical skills
• Capable to effectively interact with technical team
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills in English
• Hold a Bachelor’s /Master’s degree from a reputable university, and whilst not essential, subjects including computer science, electronics are a plus.
• Strong organizational and communication skills
• Strong analytical and problem solving skills
• Team spirit - Like explaining and sharing knowledge
• Awareness of various software development procedures
• Ability to follow defined procedures
• Working knowledge of Agile Scrum framework (good to have)
• Comply with all applicable legal, regulatory and internal Compliance requirements

Interested applicants please send your resume in MS Word format and attention it to Tan Joanna (R1104661)

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

About Us: Long Faith is a forward-thinking family office owned by a prominent crypto entrepreneur. With a strong foundation in private equity, we are now expanding our investment strategy to include public equities. Our goal is to employ a fundamentally driven approach to identify and invest in high-potential public companies for long-term growth. As part of this strategic shift, we are seeking to hire two talented and experienced Equity Analysts to join our team.

What you will be responsible for:

• Conduct in-depth bottom-up fundamental research on companies and industries to evaluate investment opportunities.
• Perform detailed financial analysis, including building and maintaining financial models.
• Develop investment theses and make investment recommendations for portfolio managers.
• Monitor existing portfolio holdings and track relevant industry trends.
• Prepare comprehensive research reports and present investment ideas to the investment team.
• Participate in management meetings, earnings calls, and industry conferences.
• Collaborate with other team members to share insights and contribute to the overall investment process and strategy.
• Stay up-to-date with market developments, economic trends, and company-specific news that may impact investments.

How you can stand out:

• Bachelor's degree in finance, economics, accounting, or a related field. MBA or CFA designation is often preferred.
• 3-5 years of experience as an Equity Analyst or in a similar role, with a proven track record of successful stock analysis and recommendations.
• Strong analytical and financial modelling skills, with proficiency in Excel and financial databases (e.g., Bloomberg).
• Excellent written and verbal communication skills.
• Ability to synthesize complex information and present clear, concise investment recommendations.
• Demonstrated passion for financial markets and investing.
• High level of integrity, professionalism, and attention to detail.
• Strong network within the investment community.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunity to be part of a growing family office.
• Collaborative and supportive work environment.
• Professional development and continuous learning opportunities.

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Long Faith is committed to providing equal employment opportunities in accordance with country, state, and local laws. Long Faith does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.

· Develop and maintain programs including systems, policies, and resources to support cross-issue commercial priorities.

· Identify, investigate, monitor, assess and clearly communicate emerging risks in commercial products.

· Develop and identify opportunities to improve processes, protocols and policies to mitigate risk, that are scalable and ensure compliance with applicable laws and regulations.

· Serve as primary point of contact to provide ad-hoc and regular risk investigations support on commercial products to different stakeholders in Product, Sales, Risk Control, Government Affairs, Policy, Legal and Communication teams to understand and mitigate risks.

· Work in collaboration with the rest of the team to build a strong understanding of risks and policies of Commercial Products on the platform. 6. Maintain knowledge of global and regional industry trends in the advertising space and new risks to ensure organizational risks are mitigated.

Desired Skills and Experience

· Minimum 6 years of risk investigations and operational experience using Safety culture.

· Experience in and/or demonstrable knowledge of domains such as risk, payments, ecommerce, product risk, and/or online advertising.

· Experience conducting complex analyses and translating the results into recommendations.

· Excellent analytical reasoning, problem-solving, project management, and cross-functional skills.

Preferred Qualifications:

· Experience with SQL or Python.

· Previous experience working with international partners across multiple markets and timezones.

· Experience developing and executing risk governance strategy.

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Website User Behaviour Documentation:

• Analyse and document the current user journey on the website, identifying key touchpoints, user interactions, and behaviours.

• Map out website features and functionalities, including forms, navigation flows, and user inputs.

• Collaborate with UX/UI and development teams to gather additional insights and ensure documentation accurately reflects the user experience.

• Identify areas for process improvements based on observed user behaviour and document recommendations for optimization.

API Behaviour Documentation:

• Document existing API functionality, including endpoints, request/response structures, authentication, and error handling.

• Work with technical teams to analyse API behaviour, identify dependencies, and ensure comprehensive documentation.

• Create and maintain detailed documentation outlining how APIs interact with the website and other systems.

• Work with developers to identify gaps or issues in API functionality and document solutions or improvements.

Vendor Requirement Clarification:

• Set up and manage calls with external vendors to clarify requirements for integration, functionality, and data exchange related to the website and APIs.

• Develop a clear agenda for vendor calls and ensure that all relevant questions are addressed during meetings.

• Document and communicate vendor responses and requirements clearly to internal stakeholders, ensuring proper alignment.

• Follow up with vendors to resolve any ambiguities or discrepancies and ensure that all technical requirements are captured accurately.

Collaboration & Communication:

• Work closely with internal teams, including product owners, developers, QA, and UX/UI designers, to gather insights and ensure alignment on website and API requirements.

• Provide clear, detailed documentation that is easy to understand by both technical and non-technical stakeholders.

• Act as the point of contact between internal teams and external vendors, ensuring smooth communication and effective problem-solving.

• Ensure that all documentation is regularly updated to reflect changes in user behaviour, website features, and API functionality.

Required Qualifications:

Education: Bachelor’s degree in Business Analysis, Information Technology, Computer Science, or a related field (or equivalent work experience).

EXPERIENCE:

• 3+ years of experience in business analysis, with a focus on web and API documentation.
• Strong experience working with external vendors to clarify requirements and document technical specifications.
• Proven track record of creating clear, concise, and detailed documentation for both technical and non-technical audiences.
• Hands-on experience with documenting API integrations, web behaviours, and user flows.

SKILLS & KNOWLEDGE:

• Solid understanding of web technologies (HTML, CSS, JavaScript, APIs, RESTful services, etc.).
• Proficiency with business analysis and documentation tools (e.g., JIRA, Confluence, MS Visio, or similar platforms). Experience with API testing tools like Postman or Swagger, and knowledge of common API protocols (REST, SOAP).
• Familiarity with web analytics tools (e.g., Google Analytics, Hotjar) to analyse and document user behaviour.

SOFT SKILLS:

• Strong communication and interpersonal skills, capable of interacting with both technical and business stakeholders.
• Excellent organizational skills with the ability to manage multiple projects and tasks simultaneously.
• Detail-oriented with a focus on accuracy and completeness in documentation.
• Strong analytical and problem-solving skills, with the ability to break down complex systems and processes.

JOB FUNCTION AND RESPONSIBILITY

1. Provide quality technical reports and solutions to customers and team
   • Develop, maintain and improve on existing client reports and structure
   • Support technicians to develop and/or create simple service report
   • Ensure standardization and accessibility of reports to all staff
   • Extend business from potential and existing customers to acquire sales leads and/or sales for report services
2. Troubleshoot technical problems
   • To assist all employees with one-on-one questions on any technical related topics on an ad-hoc basis
3. Develop and conduct quality assurance checks

• Devise a plan, investigate and monitor situations whereby our technicians did not manage to solve customers’ problems
• Develop and conduct service audit checklists to ensure that technicians perform a consistently high service quality

1. Ensure Workplace Safety and Make Ready to Work Preparations
   • Enforce compliance to applicable workplace safety and health (WSH) regulations and usage of personal protective equipment (PPE)
   • Create risk assessments associated with pest management work on site to establish safety procedures and protocol
   • Create maintenance checklist for safety and functionality checks on tools and equipment
2. Plan & Review pest management operations
   • Develop Standard Operating Procedure for technicians
   • Establish action plans to enhance the effectiveness of pest management operations
   • Procure and allocate mechanized and automated equipment for pest management work
   • Attend new product launches for operations and service enhancements
   • Interpret plans, specifications and government regulations for various chemical agents
   • Regulate the use of pesticides. Monitor the usage level and put up a purchase requisition for pesticides when supplies are low. Ensure pesticide rotation
3. Plan and provide technical training
   • Structured learning: Develop, schedule & conduct one to two in-house technical or non-technical teach-in sessions
   • Imparting knowledge from external training: Conduct training for every external training that you have attended
   • Inviting people of expertise to conduct free or paid training to the entire company
   • External training: Develop and conduct external training as a value added service to our customers. Acquire sales leads and/or sales for these type of external training whenever possible
   • Develop a training plan for new employees
   • Develop training records to ensure that they received proper training and are qualified to treat each specific pest /problem
4. Manage Client’s request

• Ensure positive client experience by ensuring positive experience in customer communication and smooth operation for the services rendered

1. Any other duties as and when assigned

Business Analyst
Key Responsibilities

• Understand Business Needs:
  Partner with business teams to gather citizen/business requirements using human-centric, visual methods such as service journeys. Develop and present the appropriate business case.
• Requirement Analysis:
  Work with GovTech and project teams to create user stories, functional/technical specifications, and acceptance criteria.
• Technology Evaluation:
  Recommend suitable technologies aligned with GovTech’s technology directions (e.g., cloud-based solutions, enterprise architecture, SG Tech Stack) and modernization of legacy systems.
• Development Methodology:
  Identify and implement the appropriate development methodology (e.g., Agile, Waterfall) in an Outsourced, Co-Sourced, or In-house environment.
• Testing & Deployment:
  Plan, review, and conduct testing and data conversion to ensure specifications are met. Drive system or product readiness for smooth deployment, adoption, and operations.
• Continuous Improvement:
  Analyze the impact of requested changes, propose improvements, and address changing business needs. Collaborate with support teams to resolve technical issues during the Operations & Maintenance phase.

Experience and Skills Needed

• Educational Background:
  Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer/Electronics Engineering, or a related discipline.
• Work Experience:Minimum 3 years of experience for the Consultant role.
  Minimum 5 years of experience for the Senior Consultant role.
  Experience in at least one full software/product development cycle, preferably using Agile Methodology.
  
• Core Competencies:Proven expertise in IT business analysis, application solutioning and design, and testing.
  Strong understanding of customer/user experience, design thinking, user story mapping, and digital product lifecycle management.
  Analytical, conceptualization, and problem-solving skills.
  
• Communication Skills:
  Excellent oral and written communication skills, with the ability to effectively pitch ideas and influence stakeholders.