This is a permanent, full-time role, as an individual contributor in a team of 5.

Responsibilities

• Define, enhance and demonstrate company’s point of view and delivery towards our approach of cybersecurity-focused services
• Guide the end-users on Governance, Risk and Compliance aspects of Security Management
• Work with various teams within Client to fulfill security requirements to establish compliance and document risks
• Participate in Project activities and guide Project teams to remediate new and outstanding issues
• Support Auditors and Audits in providing relevant details necessary to show Compliance statuses
• Participate in overall security governance programs and provide quality of service to ensure security standards
• Participate in design activities and provide various solutions to ensure security is not compromised at various phases of the program lifecycle
• Recommend and provide templates where possible for end users to assist in minimising the security risks
• Responsible for procedures and controls to assure compliance with applicable regulatory and legal requirements, and good business practices
• Establish and oversee formal risk analysis and self-assessment programs for various Information Services processes
• Ensure compliance with Banking Regulatory Compliance (BFSI), HIPAA, PCI and the NC Identify Theft law
• Establish and oversee a formal vulnerability and testing program
• Manage to remediate new and outstanding issues; track security-related issues
• Maintain expertise on security trends through training, research and development in order to mitigate exposures
• Manage, coach, lead and develop a small/mid-staff GRC personnel

Requirements

• Bachelor's degree in computer engineering
• At least 10 years of experience as Principal Consultant, with at least 5 years as a Consultant in Cybersecurity
• Hands-on experience in GRC implementation
• Understanding of cybersecurity concepts and risks
• Knowledge on CIS security standards and guidelines in guiding the team for establishing compliance
• Knowledge and understanding of the attack vectors to provide solutions during design phase to the programs on minimising them with appropriate security controls
• Strong familiarity with industry frameworks such as ISO standards, GDPR, NIST, PCI, DSS, CISO

Preferred Requirements

• CISA certified
• CISSP certified
• CRISC certified

Responsibilities :

• Analyze and prioritize vulnerabilities based on severity, potential impact and business risk, and collaborate with relevant teams to implement effective mitigation strategies.
• Provide strategic guidance, insights, and direction on technological, cybersecurity, and policy-related topics.
• Lead and participate in the development, implementation, and continuous improvement of incident response procedures, and processes.
• Collaborate with other teams at multiple geographic locations to investigate and document security incidents, root causes, and recommend remediation actions.
• Planning and appraising ongoing assessment of antivirus, application control, firewall, SIEM, VPN, SSL, intrusion detection or intrusion prevention and other network component policies.
• Managing and configuring security systems such as firewalls, intrusion detection and prevention systems, anti-virus software, and other security-related software and hardware.
• Monitoring systems, servers, and networks to detect and respond to potential security threats or suspicious activities.
• Developing and implementing security policies and procedures that ensure the organization’s data and systems are protected against cyber threats.
• Conduct regular vulnerability assessments and penetration testing to identify potential security weaknesses and risks to make improvements in the organization’s security.
• Report all security incidents to the home office and work with corporate IT on response and resolution strategy.
• Contribute to the development and execution of security awareness training programs for employees to enhance security awareness and best practices.
• Stay up to date with the latest cybersecurity threats, attack techniques and incident response strategies.

Requirements :

• Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• At least 5 years of experience in a cyber or information security management role.
• Strong knowledge of the latest cybersecurity threats, trends, modern cybersecurity concepts, and technologies (zero trust, CIS Controls, OWASP, MITRE ATT&CK, XDR, CloudSec, AppSec, NIST, ITIL, Azure Well Architected Framework, etc).
• Experience in domains of Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence, or Vulnerability Management preferred.
• Ability to manage and configure security systems, monitor network traffic and system logs, conduct regular security assessments and respond to security incidents.
• Demonstrated understanding of business processes, IT risk management, and related standards.
• Proficiency in utilizing industry-standard tools for vulnerability scanning, assessment, and penetration testing.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Effective communication and interpersonal skills, with the ability to collaborate across teams and convey technical concepts to non-technical stakeholders.
• Proven track record of staying current with evolving cybersecurity threats and best practices.
• Exceptional planning and organizational skills, and excellent written and oral communication.
• Self-starter with initiative and the ability to effectively prioritize and execute tasks with direction from corporate headquarters.
• Professional information security certification preferred, such as:

- CompTIA Security+

- Certified Information Systems Security Professional (CISSP)

- Certified Information Systems Auditor (CISA)

- Certified Information Security Manager (CISM)

• Career Growth
• Attractive compensation and benefits

About Our Client

Our client is an Asia's leading communications technology group, operating in one of the world's fastest growing and most dynamic regions. They are seeking for someone to lead a team on the Design and Project Delivery of IT Network Infrastructure.

Job Description

• Leading a team on the Design and Project Delivery of Singtel IT Network Infrastructure.
• Budget management, appraisals, Case escalations, Network Demand management, RCA management, Leading meetings & presentations on deliverable
• To manage all HR related matters on the Team, Team appraisals and KPI.
• To plan and manage all current and future road map on Network related Budgets including capitalisation of Headcounts.

The Successful Applicant

• Degree in computer science/ Information Technology, Network Industry certification (e.g CCNP) and Professional Security certification is highly desirable.
• At least 7 years of experience on Corporate Network & Security and managing a team on Design, Delivery and Operations
• Experience and knowledge in area of Network, Firewalls, IPSIPS, Load balancers, Authentication Systems and IPAM.
• Ability to direct project design and planning activities associated with complex or large sized network infrastructure development projects.
• Experience in dealing with vendors on technology and services.

What's on Offer

• Competitive Salary: Attractive compensation package
• Growth Opportunities: Professional development and career advancement in a fast-paced environment.
• Collaborative Culture: Join a diverse team that values creativity and teamwork.

Contact

Agnes Goh (Lic No: R21100696 / EA no:18S9099)

Quote job ref

JN-102024-6573606

Phone number

+65 6416 9868

Michael Page International Pte Ltd | Registration No. 199804751N

Key Responsibilities

• Project Management: Oversee sourcing, planning, and delivery of infrastructure security projects, ensuring timely and effective outcomes.
• Tool Implementation: Lead planning and delivery for centralized security platforms, including VA Tools, PIAM, MFA, and Secure Remote Access Tools.
• Security Enhancements: Initiate new security projects to enhance security controls, efficiency, and usability while maintaining compliance.
• Task Monitoring: Track project tasks, escalate delays, and coordinate with stakeholders as necessary.
• Team and Vendor Management: Collaborate with internal teams and external vendors to meet project goals.
• Technology Awareness: Stay updated on emerging security technologies, threats, and vulnerabilities.
• Documentation: Maintain and update all role-related technical documentation.

Required Skills

• Educational Background: Degree in IT or equivalent, with experience in telecommunications or banking.
• Technical Leadership: 2+ years as a technical lead in security-related projects (LAN/WAN, Linux, Windows systems).
• Security Knowledge: Strong understanding of security protocols, cryptography, authentication, and authorization.
• Tool Implementation: Hands-on experience with firewalls, vulnerability assessment, SIEM, PIAM, and endpoint security.
• Network & OS Knowledge: Experience with IP networking, OS-hardening, UNIX, Windows platforms (AD, SCCM).
• Compliance Knowledge (preferred): Familiarity with Singapore Cybersecurity Act 2018, ISO 27001, and CIS hardening guides.
• Certifications (preferred): CISSP, RHSE, MCSE.

Soft Skills

• Communication: Strong interpersonal, presentation, writing, and communication skills.
• Self-Motivated: Ability to work under pressure and adapt to new technologies independently.
• Team-Oriented: Team player with minimal supervision needed.

Job Description:
• Collaborate with the business analysts (BA) and Product Owners during the requirement gathering phase to review & understand the requirements to a deep level of understanding.
• Study and analyze all documentation on the SME lending process, from customer and RM origination to disbursement, to understand the business requirements and translate into test cases.
• Prepares test plans, test cases and test scripts. Write test cases and test scenarios (positive and negative) for assigned project.
• Execute regression tests, user acceptance testing and live verification.
• Report, track and determine priority of reported defects through discussions with users and logging in JIRA.
• Works with the development Team and SIT team during performance testing, regression testing, and UAT.
• Do timely tracking of issues and coordinating with users and tech team to resolve the issues within SLA (Response to users within 1 working day).
• Prepare the relevant documentation that documents the test scope, test data, test cases and overall testing progress
• Stays abreast of QA & Testing best practice and latest available tools, frameworks and standards



Requirements:
• Meticulous, analytical and process oriented, familiar with software development lifecycle
• You work smart with minimal handholding, and able to understand complex logics and workflows, so that test cases created are thorough and complete.
• Strong communication and collaboration skills, so that you can understand requirements clearly from users.
• A self-driven and highly motivated hands-on mentality
• Experience in UAT testing and using project management tools (Confluence, JIRA) is preferred
• Experience in banking industry and prior work experience in testing of digital lending platforms is preferred

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R21100074> <Cheryl Thng Wei Lin>

Responsibilities:
• Lead, plan and manage assigned projects within the business group, in accordance with organizational and project goals, such as budget, timelines and quality, to ensure successful achievement of project objectives and deliverables
• Act as the single point of contact for entire scope of activities for company designated IT outsourcing account in the areas of infrastructure, application projects and security incidents/audits
• Adapt and implement company project methodologies, processes, documentation, tools and measurements in relation to project management
• Create project specifications, schedules as well as planning and securing of resource requirements
• Provide progress updates on assigned tasks for all projects in the weekly project meetings, as well as technical guidance on operating procedures and new projects
• Ensure that projects performed are in compliance with Company’s ISO quality standards and project management’s model
• Ensure all Service Requests and assigned projects’ tasks are completed as per agreed schedules
• Play an active supporting role in the development of project office within the customer’s environment to achieve defined functions and capabilities
• Any other ad-hoc duties as required or assigned

Requirements:
• Degree or Diploma in Computer Science or Information Technology or its equivalent
• At least 10 years of related experience in IT Infrastructure System Integration (SI) industry, specifically in the Project
• Management of medium to large projects
• PMP certification or its equivalent is an advantage
• At least 7 years of experience in Systems Administration with an in-depth technical knowledge on Infrastructure and Network Support
• At least 3 years of IT outsourcing experience with proven ability to work in large groups and managing multiple projects
• Possess experience in managing RFP, RFQ and RFI
• Proven experience in strategic planning, risk and change management
• Knowledge of project management software tools and techniques is a must
• Strong leadership skills to lead and motivate the project team in project implementation and with ability to manage multiple projects simultaneously
• Effective influencing, organizational and problem-solving skills
• Excellent interpersonal, negotiation, communication skills and ability to interact with all levels
• Strong presentation skills and ability to write professionally

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R21100074> <Cheryl Thng Wei Lin>

Job Description

i. Provide Protection/Escorting VIP or Business

partners

ii. Security Enforcement & Screening Duties

iii. Traffic, Crowd & Access Control

iv. Able to work 12 hours shift

v. Singaporeans only

Requirements:

i. 3 N Levels / 1 O Level / WPLN 5 x Level 5

ii. Training will be provided

Job Description:

• Daily manual labour work in handling of goods
• Assist our customers’ Customer Service to coordinate all cargoes clearance, liaise with all our terminal clearance teams, pull bypass cargoes using tractor to ensure that the cargoes are in good condition at all times
• Prepare Air Waybills (AWB) before despatching cargo for loading on board aircraft.
• Assist customers in clearing all their daily urgent cargoes from Airfreight Terminals and delivering them to their warehouses on the same day with zero discrepancies.
• Ensures that all cargo shipments are handled and stored according to Standard Operating Procedures (SOPs) and handling requirements.
• Preparation of all cargo documentations and performs stock control and housekeeping operations.
• · Follows and implements safety and security measures, and reports any safety and security breaches
• · Support compliance of height, weight and special handling requirements in stacking, moving and arranging items on pallets according to storage plans.
• · Any other tasks as assigned

Requirements:

• Minimum 2 years of experience within a similar role as either a courier, cargo agent, delivery person, or logistics operative
• Ability to work shift work
• Familiar with all safety standards and regulations set by the organisation and other authorities
• · Excellent record-keeping abilities with the ability to file and keep in good order large volumes of paperwork
• · Demonstrated experience in providing customer support
• · Excellent conflict resolution and negotiating skills
• · Keen eye for small details
• · Great problem-solving abilities
• · Good computer skills
• · Excellent communication and articulation skills

The Role

Successful candidate will be participating in the implementation of new projects and providing day to day operational support of IT systems.

Key accountabilities

• Maintain and support new/ existing IT systems

• Ensure smooth running of the applications and resolve issues raised on a timely manner.

• Manage the change control process for the IT systems and ensure smooth implementation of system changes.

• Gather and analyze user requirements and propose the relevant solutions.

• Maintain and update the various documentation (e.g. requirements specifications, user guides) for the IT systems.

• Participate in all aspects of project implementation from initiation to roll out of the new system (design, build, testing, end user training, go live support, documentation)

• Resolve project issues with vendors and key stakeholders to ensure the smooth implementation of the projects.

Qualifications & Experience

• Degree in Computer Science / Information Technology or equivalent.

• At least 2 years experience in SAP FI/CO modules with good functional knowledge in AR, AP, GL, Bank Accounting, FA and Project Accounting.

• Technical knowledge required on SAP-ABAP programming, smart forms, BAPI, BDC and user exits.

• Able to independently handle requirement gathering sessions, prepare functional specifications and support testing activities for user sign-offs.

• Preferably with minimum of 1 full lifecycle implementation experience of SAP as Analyst/ Consultant

Interested candidates who wish to apply for the advertised position, please clock on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

The internationally operating Storck Group is one of the biggest companies in the global chocolate and confectionery market. Our distinguished confectionary brands like merci, Werther's Original, nimm2, Knoppers and Toffifee are distributed in more than 100 countries worldwide. Every day more than 7,000 employees put all their skills and passion into the task of making the world a little bit sweeter. We look forward to working with people who want to grow with us and our brands.

Main Responsibilities:

End to End Forecasting and Reporting Process

• Assist the Senior Manager – Controlling with the monthly Financial Planning Process from top line to bottom line, including coordination with relevant stakeholders.
• Prepare monthly financial reports including business commentaries and variance analysis for review.
• Calculate SKU profitability and ensure that the relevant file is updated promptly.
• Submit financial data into the Internal Planning System and prepare report package for key meetings.
• Liaise with the Global Finance Team on Reporting Instructions and Forecasting Assumptions.

Control and Risk Management

• Review the coding of invoices to be paid before approval by the authorized personnel and reconcile accounts receivable/payable.
• Manage vendor master data within SAP.
• Check and maintain distributor price in SAP.
• Create purchase order (PO) of fixed assets and manage all fixed assets for the APAC Office.
• Assist the Senior Manager – Controlling with coordinating the annual external audit process for the APAC Office with key stakeholders.
• Make recommendations to resolve control gaps identified during the global internal audit.

Skills and Qualifications:

• Bachelor's degree, preferably with a major in Finance or Economics
• Fresh graduates with strong analytical and data sense are welcome to apply
• Proven proficiency in handling Excel spreadsheets
• Effective communication and stakeholder management skills
• Strong sense of accountability
• Meticulous and organized in nature
• Ability to work independently

Please note that only shortlisted candidates will be contacted.

Job Description

• Complete day-to-day operations of multiple funds, such as process investor subscriptions and redemptions efficiently, manage account openings and exchange membership applications, and ensure timely bill payments and documentation maintenance
• Review Net Asset Value reports from fund administrators and support annual funds audits and declarations
• Cultivate and maintain strong relationships with key partners, including brokers, fund administrators, and service providers and serve as a primary point of contact for external queries and internal stakeholders
• Take on ad-hoc projects and responsibilities as assigned by manager

Requirements

• Bachelor's degree in Finance, Accounting, or related field
• Minimum of 1-2 years of experience in fund operations or similar role
• Expertise in financial markets and comprehensive knowledge of financial statements
• Detail-oriented with excellent analytical and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in Microsoft Office Suite and enterprise collaboration tools
• Outstanding communication and interpersonal skills

Job responsibilities include but not limited to the following:

· Analyse, design, development, testing and support of application software systems

· Analyse source codes, diagnose defects in applications, bug fixes and integrate new enhancements

· Perform regular simple Database Administration tasks, Database improvements and support.

· Implement and support issues related to electronic data interchange (EDI) that uses HL7 or other protocol

· Perform other duties and participate in any ad-hoc projects as required or requested.

Job Requirements:

· Bachelor Degree in Electronic or Computer Science with minimum 1-2 years software development experience. Fresh graduates are welcome to apply.

· Strong technical skills in JAVA, JavaScript, Oracle Database & SQL

· Good experience in UNIX/Linux scripting e.g. shell scripting, awk, csh etc.

· Ability to write accurate specifications / requirement documents

· Good interpersonal, written and verbal communication skills

· Knowledge of other programming language, e.g. C, Python etc (an advantage)

· Knowledge of Mirth Connect or other ETL platform (an advantage)

· Knowledge of ULTRA® Laboratory System (an advantage)

· Knowledge of Accell 4GL enhancements and fault correction (an advantage)

· Willing to learn is a MUST. In-house on-the-job training will be provided

Job Summary:
Our client is seeking a detail-oriented and analytical Finance Analyst to join their team in Singapore. This role is ideal for a finance professional who thrives in a dynamic environment and excels in data analysis, forecasting, and financial planning. The Finance Analyst will support business decisions through financial reporting, variance analysis, and budget management, working closely with cross-functional teams to ensure accurate financial insights.

Key Responsibilities:

• Conduct in-depth financial analysis and provide insights to support business decision-making, identifying trends and potential risks.
• Prepare monthly, quarterly, and annual financial reports and support budget and forecast processes.
• Analyze key performance indicators (KPIs) to provide commentary on variances to management, enabling proactive adjustments.
• Develop and maintain financial models to forecast business outcomes and support long-term planning.
• Assist in preparing budgets and forecasts, and collaborate with stakeholders to ensure alignment with strategic goals.
• Perform ad-hoc financial analysis and scenario modeling to assess the financial impact of new initiatives and changes in the business.
• Provide support in the preparation of presentation materials for management and investors.
• Ensure compliance with financial policies and procedures, and identify areas for process improvement and automation.

Qualifications and Skills:

• Bachelor’s degree in Finance, Accounting, Economics, or a related field; CFA, CPA, or other professional certification is an advantage.
• 3 - 5 years of experience in a financial analysis or similar role, preferably within a multinational corporation.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Proficiency in financial modeling and experience with tools such as Excel, Power BI, and other financial software.
• Knowledge of ERP systems (e.g., SAP, Oracle) is preferred.
• Excellent communication skills with the ability to present complex financial information in a clear and concise manner.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Why Join Our Talent Pool?:

• Stay updated on exclusive job opportunities in your field.
• Be the first to know about new openings that match your skills and experience.
• Receive career advice and industry insights from our experienced recruitment team.

For more updates, please follow our LinkedIn Page, https://linkedin.com/company/gold-phield

Regret to inform only shortlisted candidates will be contacted.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Report to Head of IT to assist in the implementation of all application system projects, including POS, ERP, Digital eCommerce, etc
• Work with respective department heads to analyse and propose process solution
• Hands-on technical development skills to perform application enhancements in Navision C/SIDE, Microsoft Dynamics-Business Central, SQL scripts, Java scripting, or any other ERP applications
• Impart and groom junior staffs.
• Manage third-party developers to deliver customisation documentation with proper documentation
• Performs and conduct systems testing, user training & acceptance testing, and post mortem follow-up
• Responsible for quality of deliverables, and customer satisfaction.
• Lead Report Analytics implementation

Requirements

• Independent and self-motivated with excellent interpersonal, communication & reporting skills.
• Willing to get hands-on and work with the team
• Able to travel inter-state and overseas where required
• Preferred language: Chinese (Written and Spoken) due to the need to support our North Asia subsidiaries

Welfare & Benefits

• Recognition & growth opportunities
• Performance Bonus
• Long Service Incentives
• Birthday Incentive
• Staff Discount

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

What you will be doing

• Proactively identify and champion projects to solve complex problems across multiple domains
• Define and create actionable KPIs, production-quality dashboards and provide insights and recommendations
• Align with stakeholders on key metrics, design and propose experimentation strategies
• Communicate learnings effectively and provide recommendations to stakeholders to make key decisions and drive business impact
• Apply specialised skills and fundamental data science methods (e.g. regression, survival analysis, segmentation, experimentation, and machine learning when needed) to generate insights and drive outcomes
• Design and implement end-to-end data pipelines: work closely with stakeholders to build instrumentation and define dimensional models, tables or schemas that support business processes

Who we're looking for

• Possess prior knowledge in Data Manipulation/Wrangling, Analytics, Statistics, Economics or Engineering, Computer Science, Information Systems, or a related technical field
• At least 4 years of experience in data analytics,
• Demonstrated ability to translate analytical insights into clear recommendations and effectively communicate them to both technical and non-technical stakeholders
• Strong foundation in data query/manipulation using SQL
• Experience with applied statistics and quantitative modeling (e.g. regression, survival analysis, segmentation, experimentation, and machine learning when needed)
• Effective Data Storytelling skills
• Experience with data visualisation using tools like PowerBI, Tableau is a plus
• Domain experience in e-commerce, marketing, SaaS, or the F&B industry is a plus

Overview:
We are looking for a System Analyst with extensive experience in technical delivery and production support. This role involves overseeing production support, managing infrastructure, and enhancing processes to ensure high service quality and support continuity.

Key Responsibilities:

• Manage production issues promptly, adhering to the Service Level Agreement with the business.

• Serve as a primary communicator with business users, ensuring issues are clearly explained and resolved.

• Continuously improve support processes to enhance service quality.

Requirements:

• Ability to manage production delivery independently.

• Experience providing L2/L3 support, with excellent debugging and troubleshooting skills.

• Familiarity with infrastructure setup and DevOps practices.

• Strong full-stack experience, particularly with .NET, MSSQL, and Java.

• Self-motivated, adaptable, and able to maintain performance under pressure with a strong commitment to service quality.

• Provide weekend support when necessary for urgent production or deployment issues.

Job description:

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.
• Writing SQL queries to retrieve information quickly.
• Fulfil ad-hoc data request from client and management.
• Work / Collaborate with Developer(s) to automate reports
• Liaise with client on data related queries
• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to inform operational improvements and strategy.
• Collaborate with management and other departments to develop actionable insights and recommendations.
• Support the implementation of process improvements based on data findings.
• Ensure data integrity and accuracy.
• Assist in forecasting demand and capacity planning based on historical data trends.
• Stay updated on industry best practices and emerging technologies in data analysis.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:
• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.
• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).
• Proven experience in data analysis, preferably in a contact center environment.
• Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision.
• Excellent time management with strong critical thinking and ability to handle pressure.
• Detail-oriented with a strong focus on accuracy and data integrity.
• Familiarity with statistical analysis and modeling.

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Responsibilities

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.

• Writing SQL queries to retrieve information quickly.

• Fulfil ad-hoc data request from client and management.

• Work / Collaborate with Developer(s) to automate reports

• Liaise with client on data related queries

• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.

• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).

• Identify trends and patterns in data to inform operational improvements and strategy.

• Collaborate with management and other departments to develop actionable insights and recommendations.

• Support the implementation of process improvements based on data findings.

• Ensure data integrity and accuracy.

Requirements

• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.

• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.

• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).

• Proven experience in data analysis, preferably in a contact center environment.

• Strong communication and presentation skills

• Proactive and able to work independently with minimum supervision.

• Excellent time management with strong critical thinking and ability to handle pressure.

• Detail-oriented with a strong focus on accuracy and data integrity.

• Familiarity with statistical analysis and modeling.

Licence no: 12C6060

SENIOR CONSULTANT (with MS Project exposure)

Domain: Banking & Financial Services

Job description

• Support Programme Governance and ensure deliverables are completed promptly and as per scope using varied project delivery methodologies (Waterfall/Agile/Hybrid)
• Have a consulting mindset and are able to contribute to developing frameworks & methodologies.
• Perform quality assurance to oversee the quality of Programme deliverables throughout the delivery lifecycle. This will facilitate adherence to standards and processes through Quality gates/SDLC governance.
• Proactively take ownership of own activities with minimal supervision and flexible in managing ad-hoc workload as required.
• Attend and manage meetings by preparing invites and decks, consolidating agenda items, creating & circulating minutes, and following up on action items in a timely manner.
• Able to facilitate/lead a discussion with Project stakeholders and drive specific agenda items/discussions
• Skilled in facilitating and tracking medium to complex Project plan activities using Microsoft Project Plan (MPP)
• Manage and oversee the reporting, and be able to use tracking tools such as Confluence, ADO (Azure DevOps), and MS Office tools like PowerPoint and Excel.
• Perform any additional administrative activities as required

Skillset

• Hands-on experience using Project Management Tool - (MPP) Microsoft Project in running Project schedule management (Must have)
• Hands-on experience with Microsoft Office tools - PowerPoint & Excel in creating reports and trackers (Must have)
• Previous Experience working on Banking / Financial Services (Must have)
• Team player and able to work collaboratively with others (Must have)
• Experience in supporting Programmes/Projects with knowledge in planning, reporting & delivery governance
• Detail-oriented and analytical, to be able to analyze situations and perform well in a dynamic environment
• Experience and exposure to different project methodologies (preferable)
• Excellent communication (both written and verbal) and stakeholder management skills (Must have)
• At least 5 years of Experience

HR Business Partner

The HR Business Partner (HRBP) will act as a strategic partner to the business units, providing expert advice on HR matters and aligning HR practices with the organization's strategic objectives. This role involves working closely with senior leadership to drive performance, manage change, and enhance employee experience.

Key Responsibilities:

Strategic Partnership:

• Partner with business leaders to understand business goals and challenges, providing HR solutions that align with business strategies.
• Develop and implement HR strategies and initiatives that support the business objectives and drive organizational success.

Employee Relations:

• Act as a point of contact for employees on HR-related issues, addressing concerns and resolving conflicts.
• Promote a positive work environment and foster employee engagement through various initiatives.

Change Management:

• Support organizational change initiatives by providing guidance on change management practices and communication strategies.
• Ensure smooth transitions during restructuring or reorganization processes.

Learning and Development

• Identify training needs and collaborate with learning and development teams to deliver relevant programs.
• Facilitate leadership development and succession planning to build a strong talent pipeline.

Compliance and Policies:

• Ensure compliance with local employment laws and regulations.
• Develop and update HR policies and procedures to ensure they meet legal requirements and best practices.

Data and Analytics:

• Utilize HR metrics and data analytics to provide insights and recommendations for improving HR practices and business performance.
• Prepare and present reports on HR-related metrics to senior management.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field. A Master's degree or HR certification (e.g., SHRM-SCP, CIPD) is a plus.
• Proven experience as an HR Business Partner or similar role, with a deep understanding of HR best practices and business acumen.
• Strong knowledge of Singaporean employment laws and regulations.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to build and maintain strong relationships with stakeholders at all levels.
• Proficient in HRIS systems and MS Office Suite.

We are looking for a highly-driven and motivated Rider Growth Analyst for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!

About the job:

You will be based in Singapore and will report to the Lead, Rider Growth. Your role is to improve rider acquisition throughput (leads, conversion rates etc.) through experimentations and innovation. You will also assist in tasks which ensure smooth running of our day-to-day operations.

Responsibilities:

• Main owner of Rider Growth KPIs, initiating and executing projects with the aim of improving said KPIs 
• Identify and solve problems by analyzing and deriving insights from large and complex sets of data, conducting tests and experiments to validate hypotheses
• Forecast, manage and define the allocation strategy for rider acquisition & growth budget
• Analyze and track the performance of campaigns and incentives related to rider supply, with a focus on cost and performance optimization
• Build reports and dashboards to track KPIs 
• Improve quality, conversion rates and lead times of the rider onboarding workflow with a focus on automation, digitalization and cost optimization
• Develop models to anticipate supply needs on a zonal level, as well as daily/weekly growth achievements
• Ideate and conceptualize the design and messaging of creatives for rider acquisition purposes, consistently monitoring performance marketing metrics
• Collaborate with the regional team to ensure effective product roll outs
• Identify product features improvements and bugs for resolution to enhance rider onboarding and rider app experience
• Ensure compliance with the government regulations and company policies and coordinate regular training/testing for the Logistics team
• Other ad-hoc duties as assigned

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
• Delegating tasks on the project to employees best positioned to complete them
• Making effective decisions when presented with multiple options for how to progress with the project
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Communicating with executives or the board to keep the project aligned with their goals
• Performing quality control on the project throughout development to maintain the standards expected
• Adjusting schedules and targets on the project as needs or financing for the project change

• Possess an excellent Planning Skills as he / she will be handling the operation deployment planning
• Can able to delegate the duties to covered departments
• Possess an excellent Communiation Skills
• Has a Good Time Management
• Posses a strong leadership skills
• Active Listening
• Problem Solving
• Versatile Knowledge of Site and Officers