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Role: Technology Delivery Manager

Job Requisition Number: JR25735

Job Level: more than 10 years of relevant experience (L4)

Location: Singapore

Key Skills: Project Management, Application Management, Change Management, Problem Management, Resource Management

Job Objectives

To support AML Projects/CRs for Singapore and Regional entities

Key Responsibilities

• Participate in end-to-end projects for system implementation of MLS system and system integration with other AML systems

• Lead pre-project planning activities for technical delivery and contribute to architecture and functional specification, delivery plan, technical design, cost estimation, and resource plan

• Communicate complex technical solution to other GTO teams and business users in layman’s terms

• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Provide status update related to technical delivery and escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Key Requirements

Must Have

• At least 10 years of experience / knowledge in Project Management, Application Management, Risk and Issue Management, Change Management and Resource Management

• At least 8 years of experience in Production Support Management, Incident and Problem Management

• At least 8 years of experience in system, system integration and software design

• Knowledge in networking, firewall, data migration, password encryption, SSO integration, and disaster recovery planning and testing

• Ability to multitask effectively and handle large amounts of information and data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Machine Learning or Data Analysis

• Experience in Hadoop ecosystem and technologies

• Experience in NoSQL database or Big Data

• Experience in Control-M, Git, Jenkins, JIRA

• Experience in SharePoint and Confluence

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

About the function

Accenture's Technology Strategy & Advisory (TS&A) helps shape, architect and deliver exceptional value from technology for our clients. TS&A operates at the intersection of industries, platforms, cloud, data and AI. Our team of technology strategists, enterprise architects and transformation excellence practitioners work with chief information, technology, and data officers on how they can best use technology and innovation to reinvent their business.

Key Responsibilities:

• Shape the role of technology in business strategies through the assessment of the current technology footprint.
• Drive strategic opportunities to incorporate innovative technology solutions into business transformations.
• Identify and prioritize opportunities based on a detailed assessment of the current technology landscape, requirements, and company's overall strategic vision.
• Develop operating model and business case to incorporate technology components.
• Create thought leadership that presents insight, knowledge, guidance, and recommendations on market-relevant technology.

Requirements:

• Min. 7 years of experience in developing business, technology, or functional strategies to drive transformative solutions.
• Knowledge of operating model development, industry insights, cloud strategy & insights and Value architecture & realization
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• This role demands a blend of technical expertise, strategic thinking, and the ability to work collaboratively to deliver Tech Strategy & Transformation solutions that drive business success

Job Description :-

• The role will mainly manage KRIs and tech debt amongst other risk tasks
• Risk Identification: Identify and define Key Risk Indicators (KRIs) relevant to the organization's objectives and risk appetite
• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance
• Monitoring and Reporting: Continuously monitor KRIs and provide regular reports to management, highlighting emerging risks and trends
• Risk Assessment: Assess the significance of deviations from established risk thresholds and escalate issues as necessary
• Communication: Effectively communicate risk insights to stakeholders, including executives and department heads
• Risk Mitigation Strategies: Collaborate with risk owners to develop and implement strategies for mitigating identified risks
• Policy Development: Contribute to the development and enhancement of risk management policies and procedures
• Regulatory Compliance: Stay informed about relevant regulations and ensure that the organization's risk management practices align with legal requirements
• Technology Utilization: Leverage technology tools for efficient KRI monitoring and reporting.

Required Skills :-

• Risk Management: Strong understanding of risk management principles and methodologies
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences
• Collaboration: Ability to collaborate with cross-functional teams and influence decision-making related to risk management
• Problem-Solving: Strong problem-solving skills to address emerging risks and develop effective mitigation strategies
• Regulatory Knowledge: Familiarity with relevant industry regulations and compliance requirements
• Technology Proficiency: Competence in using risk management software and data analytics tools
• Attention to Detail: Meticulous attention to detail to ensure accuracy in risk data and reporting
• Adaptability: Ability to adapt to changing risk landscapes and implement proactive measures
• This role involves a combination of technical skills, strategic thinking, and effective communication to ensure the organization is equipped to manage its key risks.

Infrastructure & Cybersecurity Operations

• Oversee the day-to-day operations of the IT infrastructure, ensuring stability, reliability, and security.
• Monitor and manage network performance, server uptime, and system capacity to meet business demands.
• Establish and enforce infrastructure & cybersecurity related policies, procedures, and standards to ensure compliance and data security.
• Support annual Audit, BCP/DR, Backup & Recovery exercise.
• Conduct periodic Information Security Awareness session to drive user awareness and promote security risk activities within the organization.

General IT Operations

• Administration of CDAC’s M365 tenant (User Administration, Teams, SharePoint)
• Preparation of EUC devices (i.e. laptops & peripherals) for new staff
• IT Procurement and Billing

Digital Transformation

• Facilitate digital transformation work in the organisation
• Elicit, analyse and document business requirements from key stakeholders
• Perform comprehensive analysis to understand underlying drivers
• Apply business process re-engineering or improvement tools to significantly redefine process flows
• Present compelling business case for proposed solutions
• Lead/Co-lead and oversee multiple inter-dependant projects throughout project lifecycles
• Manage and collaborate with stakeholders from various user groups
• Lead/Co-lead and facilitate change management initiatives to promote user adoption

Requirements:

• Degree in Information Technology, Computer Science or related field
• At least 2 years of experience in IT infrastructure/Cybersecurity/project management/business analyst role will be advantageous
• Strong analytical and critical thinking skills
• Strong communication and interpersonal skills
• Exposure to LAN/WAN, WIFI, Windows Server Administration, Hyper-V, Azure Cloud, WAF, Fortinet and SonicWall would be advantageous.

Set goals for performance and deadlines in ways that comply with company’s plans and

vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Job Description

1. Develop and manage the daily operations of the online education services of student recruitment and enrolment.
2. Understand company performance goals and be responsible for developing and implementing student recruitment and conversion strategies in Singapore and SEA.
3. Use big data to identify and analyze risk and create a strategic plan to turn risk into opportunities.
4. Manage, plan, and coordinate local and SEA outreach events.
5. Build and manage a solid network of recruitment agents and channel partners to increase market share.
6. Identify and create digital/AI technology solutions to inspire interest and interactive online learning platforms to enhance productivity and engagement.
7. Align with the Company’s vision to drive and apply new technology solutions (digital and AI) to conduct online education services in Singapore and SEA.
8. Partner with internal leadership and external stakeholders to spearhead innovative AI projects.

Job Requirements

1. A master’s degree in computer science, information systems, and AI.
2. At least 5 years of relevant working experience in online education services and a senior management capacity.
3. Relevant experience in managing multi-projects and ability to execute/achieve projects on time and within budget.
4. Strategic thinking skills with a broad perspective of different issues.
5. Good English and Chinese communication skills (both written and verbal), negotiation, and influence skills as this position needs to present his/her solutions to the senior management team, who are primarily Chinese-speaking.
6. Ability to act as a change agent.
7. Proven knowledge of AI and its potential.
8. Be able to work as an individual contributor and report for duty before the end of Feb 2024.

Duties and Responsibilities:

1. Provide End-User Support

• Provide day-to-day IT support to AHL employees, software application troubleshooting, installation, and configuration of workstation and other AHL IT equipment such as desktop computers, printers, scanners, or handheld devices etc.
• Track and follow through all IT issues and requests raised through IT Helpdesk by end-users, including monitoring the quality of support rendered by the 3rd party support vendor.
• Conduct system, application, IT inventory documentation and user training when needed.
• Assist AHL employees face-to-face, via phone or remote assistance tools.
• Resolve issues that occur outside of normal business hours when needed.

2. Maintain and Upgrade Network, Systems and Equipment

• Ensure all IT on-premise and cloud systems are updated and running smoothly and securely at all times with strict compliance to corporate IT Policies.
• Responsible in carrying out periodic maintenance and perform installation, upgrading, migrations and troubleshooting on systems.
• Assist in tasks pertaining to the upgrade or purchase of new hardware, software or equipment. This includes, but not limited to liaising and following up effectively with AHL employees and vendors on hardware, software or equipment matters.
• Provide IT hardware /software housekeeping and control procedures, including physical and data security.
• Ensure IT inventory is properly stored, and accounted for.
• Assist in managing IT procurement process, ensuring that procured products, applications or services meets Company’s requirements, delivered on time and are within budget.

3. Supporting role in Data and Cyber Security Management

• Support IT Manager in day-to-day management of safety and integrity of organisational data, including client information and internal information. This includes maintaining, backing up and securing servers, databases, IT infrastructure and restoring of files as needed.
• Maintain network, systems, and data security, especially in the area of Cybersecurity.

Qualifications & Requirement

Educational qualifications

• Minimum Diploma in Computer Science/ Information Technology, or equivalent professional qualification

Experience & Skills

• Preferably 3 years of experience in in-house IT administration and end-user support.
• Possess good knowledge and experience in troubleshooting of common end-user IT issues as well as fundamental knowledge and experience in network and systems management

*Do note that this is a 2-year contract role

• Perform machine maintenance and troubleshooting
• Carry out adjustment of tooling and change of worn out tooling.
• Involve in all other production related activities in production floor
• Setting up, maintaining and regular lubrication of machines.
• Any other ad-hoc tasks assigned by superior
• Ensure all production product is maintain to the quality requirement and adhere to all special processes for the product.

The candidate required to perform the following functions.

· Supporting and maintaining the shop network systems (POS, Firewall, Leased / ADSL lines, etc)

· Interface with users & identify computer related needs and provide appropriate software & hardware support.

· Assist with diagnosing & resolving problems with servers, desktops, networks & all other related equipment.

· Servicing of user’s requests and providing support for all in-house software requirements.

· Administration of the network servers.

· Carrying out the upgrading of the shop systems (POS, network, servers, desktops & related equipment / software).

· Track and maintain accurate records of all equipment, software, incidents, activities and services provided.

· overseeing system administration, network, cybersecurity, and support.
Assist in the disposing of obsolete, defective or non-serviceable equipment.

· Optimize IT infrastructure, including servers, networks, and hardware.

· Implement and monitor security measures against cyber threats.

· Ensure routine backups are performed and the anti-virus software is always up to date.

· Ensure IT practices comply with laws, regulations, and industry standards.

· As and when required, will provide briefing to the users on the usage of the office systems (standard applications, office network and related processes).

· Managing software and hardware installations and upgrades.

· Any other tasks assigned by reporting Director

Requirements:

Bachelor Degree in computer and information system fied

Minimum one year experience

Main Responsibilities

• Assist customers with their queries on their required products
• Maintain good knowledge of products to provide advice and recommendation to customers
• Receive, process and organize deliveries accordingly
• Perform stock-taking & replenishing duties
• Process customer payments using the shop's Point of Sale (POS) system

Responsibilities

• Driving innovation and fostering collaboration.
• Gather requirements from clients on innovation / technology gaps for business growth opportunities.
• Reach out for innovation / technology / partners and link-up with clients.
• Translate business needs into technology needs.
• Curate technologies that can address upcoming trends.

Requirements

• Degree in Engineering or equivalent.
• Experienced in Innovation Ecosystem and IP Licensing.
• Minimum 5 years of experience in Innovation Technology Industry.
• Possess client-facing and R&D experience.

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your updated resume.

EA License No: 13C6305
Reg. No.: R2094940

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Description

The Procurement Executive is responsible for participating in routine sourcing and purchasing activities to deliver on projects involving general construction projects. He/She comes from an Civil Engineering or business background with related work experience, and is able to translate project requirements into materials, equipment and services to procure.

He/ she has good communication and negotiation skills for engaging vendors and other external parties, and follow up on vendors’ deliverables. He/ she also possesses good organization skills for maintaining vendor contract records and databases.

Responsibilities:

• In-charge of daily regular purchases for construction / engineering materials
• Coordinate and liaise with store / operations / Project team for Purchase requisition
• Source, liaise with existing and new vendors / suppliers / subcontractor within local and overseas
• Arrange product/ materials delivery to project site and customer place
• Perform detailed documentation to track project expenses and development
• Ensure timeline is met and project stays within budget
• Manage vendors’ conformance to delivery schedules and product specifications
• Maintain procurement database and documentation
• Draft sourcing schedules based on project plans
• Highlight sourcing issues for management’s actions
• Gather feedback on the effectiveness and efficiency of current sourcing strategies
• Assist in creating statistical reports for management.

Requirements:

• Degree or Diploma in Civil Engineering or business or equivalent
• Proficiency in Microsoft Word and Excel

Experienced in Construction field will be an advantage