- Serves as a link between customers and ship agencies/chandlers/internal departments

- Monitor and facilitate air, ocean freight import and export, including documentation

- Process customs permits, updating inventory

- Coordinate with boat operators, shipchandlers, agents or Owners for delivery instructions

- Ensure correct products and services are delivered to customers in a timely manner

- Support, generate and compile monthly reports to management and/or customers

DUTIES & RESPONSIBILITES

• Work closely with Engineers and responsible for all drafting and preparation of drawings for projects, including schematic drawings, 3D drawings, etc using Revit/AUTO CAD

• Ensure that design/proposal drawings are in accordance with specifications or statutory requirements.

• Ensure construction documents, Parameters and Information accuracy for BIM Model.

• Prepare drawings and 3D Model for construction, coordination and as-built purposes.

• Should be able to adapt with other BIM Modelling Tools required in the Project

JOB REQUIREMENT

• Diploma in Mechanical Engineering or equivalent.

• At least 1 year of relevant industry experience

• Relevant working experience in an M&E Consulting firm is an added advantage.

• Knowledge in design and building projects and relevant code of practice.

• Proficiency in AutoCAD/ BIM software is a must.

• Able to work as a team, assertive, independent and proactive

Responsibilities:

• Develop and articulate a clear digital assets product strategy aligned with business goals and market trends

• Conduct market research and competitor analysis to identify opportunities for product differentiation and innovation

• Define product roadmaps, prioritize features, and communicate a compelling vision to the development team

• Drive the product development lifecycle, ensuring timely and high-quality delivery

• Collaborate with design, development, marketing, and other cross-functional teams to ensure alignment and successful execution of product initiatives

• Act as a bridge between technical and non-technical stakeholders, ensuring effective communication and understanding of product requirements

Requirements:

• Bachelor's Degree in Business, Computer Science, or a related field; Master's degree is a plus

• Working experience in Digital Assets or Blockchain, either on Digital Asset Custody, Bond tokenization, cash tokenization or Central Bank Digital Currency

• Experience in developing products (go to market strategy, commercials, business analsis, product development coordination etc)

• Capital Markets experience in large financial institutions preferred, but open to those coming from Blockchain or Digital Assets Fintechs

• Demonstrated ability to lead cross-functional teams and drive product development

Responsibilities

• Overall management and coordination of IM & IT requirements for the project.
• Responsible for digital twin and data centric project delivery
• Manage and development IM and digital delivery specifications, execution plan and procedures
• Ensure that the entire project Team understands, supports and adheres to the project digital delivery and IM strategy
• Ensure the quality of deliverables and the effectiveness of tools deployed in IM
• Ensure that the progressive and final handover of documents and data are in place to effectively deliver to the requirements of the Project.
• Interface with the Company/Engineering Contractor/Suppliers/Construction & Completion team for project IM requirements
• Develop and maintain the Data Management Plans and Procedures.
• Manage the project class library to support engineering data collection
• Validate and check consistency of tagging data and the progressive transfer of the “cleansed” data to engineering data warehouse
• Manage the Document Control Team and their work assignments

Requirements

• Experience in Aveva Engineering, Aveva Net, Aveva ISM, etc.
• Experience in database management system, SQL development, VBA, SQL server reporting services
• Occasional Travel to other SMOP project offices and project offices
• Skills in class library, tagging rules and data definition
• Experience in configuration and implementation of data collection, validation, integration, exchange and reporting
• Experience in supplier tag and data management
• Engineering Degree in related field
• Minimum 15 yrs experience especially in oil and gas offshore projects
• Pro-Active management style, ability to lead a team of data engineers, good communication skills, able to make appropriate decisions based on understanding of potential risk impact to project budgets, schedules, and quality in deliverables
• Able to do construction site visit and overseas travel when required.
• Capable of reviewing and managing subcontracted engineering project team execution plans, scopes, budgets, and schedules.

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Admiralty Yard)

60 Admiralty Road West, Singapore 759947

(Transport provided from Sembawang MRT)

Mon - Fri: 8am - 5:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Responsibilities:

• Develop and articulate a clear digital assets product strategy aligned with business goals and market trends

• Conduct market research and competitor analysis to identify opportunities for product differentiation and innovation

• Define product roadmaps, prioritize features, and communicate a compelling vision to the development team

• Drive the product development lifecycle, ensuring timely and high-quality delivery

• Collaborate with design, development, marketing, and other cross-functional teams to ensure alignment and successful execution of product initiatives

• Act as a bridge between technical and non-technical stakeholders, ensuring effective communication and understanding of product requirements

Requirements:

• Bachelor's Degree in Business, Computer Science, or a related field; Master's degree is a plus

• Working experience in Digital Assets or Blockchain, either on Digital Asset Custody, Bond tokenization, cash tokenization or Central Bank Digital Currency

• Experience in developing products (go to market strategy, commercials, business analsis, product development coordination etc)

• Capital Markets experience in large financial institutions preferred, but open to those coming from Blockchain or Digital Assets Fintechs

• Demonstrated ability to lead cross-functional teams and drive product development

Responsibilities:

• Business Storytelling & Research: Develop compelling narratives, create executive presentations and conduct in-depth market research to define the product’s value proposition and market positioning.

• Needs Assessment: Establish a structured framework for conducting needs assessments, identifying pain points and collecting feedback from clients and stakeholders.

• Business Use Cases: Define and document business use cases, ensuring alignment with client needs and product capabilities.

• Product Strategy & Roadmap: Collaborate with cross-functional teams to define the product strategy and create a comprehensive, well-prioritised product roadmap.

• Vendor Evaluation: Evaluate vendor proposals, ensuring a deep understanding of technical details and how they align with business objectives. Provide a clear framework in the evaluation, scoring and selection process through compelling business writing.

• Technical Requirements: Generate comprehensive technical requirements to guide the development of the platform’s design and implementation. Facilitate technical discussions and provide essential guidance to bridge business needs with technical solutions.

• Product Development: Translate business requirements into technical specifications and communicate effectively with technical teams.

• Commercial Model Development: Define the commercial model for the platform, considering pricing, monetization and revenue strategies.

• Cross-Functional Program Management: Lead and coordinate a program that involves various stakeholders, from securing budget to defining RACI and resource required.

• Leadership Engagement: Engage with sponsors and stakeholders to help shape their vision and provide guidance in aligning business goals with the product.

Requirements:

• At least 5 years of experience in program management, product management, or similar roles within the financial services industry. Candidates from Securities Services, Capital Markets background highly preferred.

• Technical acumen with the ability to understand complex technical concepts, API specifications and nuances that come with a SaaS platform, and to engage in technical discussions.

• Exceptional business writing, storytelling and research skills.

• Strong project management skills with the ability to drive projects forward in an ambiguous environment.

• Experience in needs assessment, user research and market analysis.

• Proficiency in evaluating vendor proposals and conducting vendor assessment

Desired Skills:

• Techno-functional expertise with an understanding of the Securities Services business and technical aspects.

• Experience in building and launching digital products from ideation to commercialisation.

• Excellent communication, presentation and stakeholder management skills.

• Strategic thinking and the ability to identify opportunities for product innovation.

Role: Lead Technical Consultant (MES)

We are are looking to hire Lead Technical Consultant (MES) to join our MES team working at our client site, a pharmaceutical MNC. The selected candidate will be required to provide consultation and engineering service to the execution phase of the project. They will also be involved in the generation and ownership of IQ/OQ/PQ documentation and the GoLive Support.

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Knowledge and experience in manufacturing Automation Systems, MES & Historian, Lab Systems and IT-OT will be preference.
• Werum PAS-X/ Aspen/ Syncade/ Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full system configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Excellent communication skills and collaborative with team members and external groups

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

The last number of years has seen significant growth in the use of Manufacturing Execution Systems (MES) within the Life Science industry. With this trend set to continue, We are looking for dedicated, innovative and driven talent to join our expanding MES team.

We are are looking to hire a Senior/ Systems Programmer to join our MES team working at our client site, a pharmaceutical MNC. The selected candidate will be required to provide consultation and engineering service to the execution phase of the project. He/she will also be involved in the generation and ownership of IQ/OQ/PQ documentation and the GoLive Support.

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Werum PAS-X/Aspen/Syncade, Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full application configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Creation of business process flow diagram
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Excellent communication skills and collaborative with team members and external groups

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

The role needs to deliver and support ITAS (IT & Application Support) Eco System mainly to capture, track and manage service request and IT issues for regional countries (SG, HK, CN, TW, IN and ID).

Primary Role/Responsibilities

Potential candidate will need to work on ITAS Build (BA/PMO): Actively involve in discovery, define, develop and deploy across ITAS workstreams (AskIT, IT Help, IT Service Board & Tech Workbench) –

• Schedule regular cadences with Journey Sponsor, Workstream Leads and all stakeholders, co-ordinate deck, prepare file notes and follow up action items
• Support/facilitate for all workstreams:
• Requirements gathering, analysis and design for ITAS journey / workstreams for end users and service engineers, working with all workstreams, FoW, EASRE, Group Design etc.
• Issue resolution
• Review and refine UAT test cases
• UAT & live verification for rollout
• Maintain and track burndown of backlogs, ITAS workplan for all MVPs, interdependencies among the workstreams
• Validate with end users and application teams on design /prototype for ITAS rollouts e.g. validate the labelling for applications/services migrating from iService to AskIT
• Prepare deck / status reporting on ITAS Journey
• Collaborate with relevant parties on EDM related to rollout for ITAS

Potential candidate will also be involved in ITAS Operate (BAU): Actively track and review actionable insights and observability from ITAS Control Tower for ticket SLA.

• Review and follow up with support teams on ticket SLA (missed SLA, high ticket volume, high transfer volume)
• Review and follow-up on negative sentiments/feedbacks from Employee Experience survey and ticket feedback, escalate if required
• Collaborate with HR Learning on mandatory training for service engineers
• Recognition for service engineers and top performing app teams
• Support Arbitration Team in processing ticket transfer request, handle dispute and ageing cases escalated by users /service engineers
• Track and report on ITAS driver and outcome metrics
• Schedule bi-weekly cadence with LOBs / markets, prepare file notes and follow up on any action items
• Maintain and burn down backlogs as prioritized for ITAS Operate
• Perform UAT For D’Concierge / iService enhancements/fixes

Requirements

• Bachelor’s Degree or equivalent qualification
• 5-10 years of experience in Business Analyst role for business process & technology change within financial institutions.
• Knowledge in both Agile and waterfall methodologies preferred
• Strong quantitative, analytical, problem solving and process/system architecture/data structure design skills
• Able to translate user requirements and analysis into technical requirements, and solution to meet objectives
• A self-starter and learner who takes the initiative to challenge the status quo
• Detail oriented and able to joint the dots for bigger picture
• Good written and verbal communication skill, able to present and facilitate meetings & workshop
• Able to empathize and collaborate with stakeholders across functions and at all levels, enduring partnerships and teamwork
• Ability to thrive in a dynamic and rapid evolving environment
• Ability to multi-task, work independently and perform well under pressure
• Ability to look beyond individual issues to identify broader themes with wider-reaching impact
• Passionate on driving changes, can flex between a team player and team leader and possess a can-do attitude in face of challenges
• Experience/Technical skills relating to Data Analysis, VBA &/or emerging/new technologies will be an added advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

Role: Application Development Manager

You will support the implementation and lifecycle management of the process data collection, management, and reporting infrastructure. You will implement the OSIsoft PI data historian system, production reporting systems and analytical systems to allow the start-up, commissioning, validation, and maintenance of large-scale manufacturing facilities.

Job Scope

• Collaborate with Manufacturing, Business SMEs, Validation, QA and Engineering to implement manufacturing data solutions
• Promote the increase of Site Data Historian usage to support new projects and existing value streams
• Complete extract, transform, and load ("ETL") procedures and data migration from multiple sources
• Lead projects as assigned
• Participate in the development and implementation of application/system solutions in line with S88 standards for the plant.
• Develop and maintains applications according to technical design and requirements.
• Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.
• Provide operations support on production systems
• Use best practices on data management and visualisation to achieve our goals
• Responsible for the design and delivery of DeltaV application system on site.
• Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.
• Creates and maintains applications according to technical design and requirements.
• Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site’s standards. Determine the processes and data flow that supports the needs of the project.
• Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.

Requirements

• Understanding of Osisoft PI Architecture and essential components.
• Proficient in Osisoft PI products required, SQL database or similar, or System Design and Maintenance
• Proficient in project management principles and project lifecycle phases
• Knowledge of IT infrastructure, network and database concepts
• Knowledge of cGMPs and manufacturing operations in FDA regulated facility (preferred, not essential)
• Werum PAS-X/Aspen/Syncade, Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full application configurations including interface with SAP and automation systems
• Emerson DeltaV DCS experience and DeltaV Batch experience required
• Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

We are seeking a skilled and proactive Mobile Lead with experience in either Swift or Kotlin, as well as expertise in cross platform development such as Flutter.

Responsibilities:

• Mobile App Development:
• Leverage 5 years of Mobile Expertise in Swift or Kotlin/Jetpack for high-quality app development.
• Leadership and Project Management:
• Oversee projects, provide technical leadership, and ensure objectives are met.
• Architecture and Design:
• Independently set up and implement architectures, considering economic implications.
• Cross-Platform Development:
• Proficient in Flutter and Kotlin Multiplatform for seamless cross-platform applications.
• DevOps and Continuous Integration:
• Utilize DevOps experience to streamline development processes and ensure efficient deployment.
• Connected Devices and IoT:
• Bonus: Knowledge of Bluetooth, IoT Cloud SDKs for enhanced user experiences.

Requirements:

• Technical degree with 5 years of Mobile Development experience.
• 1 year of leadership or project management experience.
• Proficiency in Swift or Kotlin/Jetpack; experience in cross-platform technologies.
• Ability to make impactful architectural decisions.
• Experience in implementing and maintaining CI/CD pipelines.
• Familiarity with connected devices, Bluetooth, IoT Cloud SDKs.

This role is on an initial contract basis of 12 months.

Role: Senior / DeltaV Programmer - LSMG

Responsibilities

• Responsible for the design and delivery of DeltaV application system on site.
• Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.
• Creates and maintains applications according to technical design and requirements.
• Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site’s standards. Determine the processes and data flow that supports the needs of the project.
• Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.

Requirements

• Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.
• Emerson DeltaV DCS system experience and DeltaV Batch experience required
• Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)
• Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Ability to work well in a team environment
• Supervise and conduct system testing Factory Acceptance Test (FAT)
• Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills
• Good analytical & problem-solving skills
• Ensure project Automation Strategy is followed.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

We are seeking a skilled and proactive Mobile Lead with experience in either Swift or Kotlin, as well as expertise in cross platform development such as Flutter.

Responsibilities:

• Mobile App Development:
• Leverage 5 years of Mobile Expertise in Swift or Kotlin/Jetpack for high-quality app development.
• Leadership and Project Management:
• Oversee projects, provide technical leadership, and ensure objectives are met.
• Architecture and Design:
• Independently set up and implement architectures, considering economic implications.
• Cross-Platform Development:
• Proficient in Flutter and Kotlin Multiplatform for seamless cross-platform applications.
• DevOps and Continuous Integration:
• Utilize DevOps experience to streamline development processes and ensure efficient deployment.
• Connected Devices and IoT:
• Bonus: Knowledge of Bluetooth, IoT Cloud SDKs for enhanced user experiences.

Requirements:

• Technical degree with 5 years of Mobile Development experience.
• 1 year of leadership or project management experience.
• Proficiency in Swift or Kotlin/Jetpack; experience in cross-platform technologies.
• Ability to make impactful architectural decisions.
• Experience in implementing and maintaining CI/CD pipelines.
• Familiarity with connected devices, Bluetooth, IoT Cloud SDKs.

This role is on an initial contract basis of 12 months.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

The role needs to deliver and support ITAS (IT & Application Support) Eco System mainly to capture, track and manage service request and IT issues for regional countries (SG, HK, CN, TW, IN and ID).

Primary Role/Responsibilities

Potential candidate will need to work on ITAS Build (BA/PMO): Actively involve in discovery, define, develop and deploy across ITAS workstreams (AskIT, IT Help, IT Service Board & Tech Workbench) –

• Schedule regular cadences with Journey Sponsor, Workstream Leads and all stakeholders, co-ordinate deck, prepare file notes and follow up action items
• Support/facilitate for all workstreams:
• Requirements gathering, analysis and design for ITAS journey / workstreams for end users and service engineers, working with all workstreams, FoW, EASRE, Group Design etc.
• Issue resolution
• Review and refine UAT test cases
• UAT & live verification for rollout
• Maintain and track burndown of backlogs, ITAS workplan for all MVPs, interdependencies among the workstreams
• Validate with end users and application teams on design /prototype for ITAS rollouts e.g. validate the labelling for applications/services migrating from iService to AskIT
• Prepare deck / status reporting on ITAS Journey
• Collaborate with relevant parties on EDM related to rollout for ITAS

Potential candidate will also be involved in ITAS Operate (BAU): Actively track and review actionable insights and observability from ITAS Control Tower for ticket SLA.

• Review and follow up with support teams on ticket SLA (missed SLA, high ticket volume, high transfer volume)
• Review and follow-up on negative sentiments/feedbacks from Employee Experience survey and ticket feedback, escalate if required
• Collaborate with HR Learning on mandatory training for service engineers
• Recognition for service engineers and top performing app teams
• Support Arbitration Team in processing ticket transfer request, handle dispute and ageing cases escalated by users /service engineers
• Track and report on ITAS driver and outcome metrics
• Schedule bi-weekly cadence with LOBs / markets, prepare file notes and follow up on any action items
• Maintain and burn down backlogs as prioritized for ITAS Operate
• Perform UAT For D’Concierge / iService enhancements/fixes

Requirements

• Bachelor’s Degree or equivalent qualification
• 5-10 years of experience in Business Analyst role for business process & technology change within financial institutions.
• Knowledge in both Agile and waterfall methodologies preferred
• Strong quantitative, analytical, problem solving and process/system architecture/data structure design skills
• Able to translate user requirements and analysis into technical requirements, and solution to meet objectives
• A self-starter and learner who takes the initiative to challenge the status quo
• Detail oriented and able to joint the dots for bigger picture
• Good written and verbal communication skill, able to present and facilitate meetings & workshop
• Able to empathize and collaborate with stakeholders across functions and at all levels, enduring partnerships and teamwork
• Ability to thrive in a dynamic and rapid evolving environment
• Ability to multi-task, work independently and perform well under pressure
• Ability to look beyond individual issues to identify broader themes with wider-reaching impact
• Passionate on driving changes, can flex between a team player and team leader and possess a can-do attitude in face of challenges
• Experience/Technical skills relating to Data Analysis, VBA &/or emerging/new technologies will be an added advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

As a Data Center Support, you will play a crucial role in ensuring the efficient operation and maintenance of data center infrastructure. You will be responsible for the installation, maintenance, and troubleshooting of hardware and network equipment, as well as providing support to ensure uninterrupted data center operations

• Conduct routine inspections, preventive maintenance, and repairs on data center equipment to ensure optimal performance and reliability.
• Monitor data center infrastructure using various tools and systems to detect and address issues promptly.
• Plan and implement structured cabling systems to ensure efficient connectivity within the data center
• Respond to data center emergencies, such as power outages or equipment failures, with a sense of urgency and efficiency
• Collaborate with other IT teams, including network engineers, system administrators, and cybersecurity professionals, to maintain a seamless data center environment.