THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Responsibilities:

• To design, create and maintain various websites in DCS by providing friendly user experience and identifying customer user journey.
• To oversee projects in DCS by applying project management and Software Project Lifecycle knowledge
• To transform DCS's processes into automation processes to enhance productivity and efficiency.
• To develop and design process workflow based on requirement define by end-users.
• To drive continuous improvement in work processes and environment to achieve assigned purpose KPI.
• To draft technical documentation on each workflow and conduct training to stakeholders using them
• To oversee DCS's IT system such as Odoo ERP, WordPress CMS, Business Process Automation, Enterprise Content Management.
• Ensure that IT-related tickets are resolve promptly and meet the Service Level Agreement set by the department.
• Ad-hoc tasks like Account Management for certain applications, Infrastructure supports and any assigned tasks.

Requirements:

• Degree in IT / Computer Science.
• Minimum 3 years of experience in IT software Systems / solutions.
• Experience with WordPress and proficient in one or more frontend framework (HTML5/Angular/React JS).
• Good understanding of information system technologies and software application.
• Proficiency in one or more backend languages (Java/Python/PHP).
• Strong fundamentals in software engineering. Data structures and algorithms.
• Proficiency in database and data analytics will be an advantage.
• Experience in frontend and backend web application development will be an advantage.

• Sweeping and mopping floors
• Dusting work surfaces, countertops, glass door, and furniture
• Removing cobwebs
• Sanitizing bathrooms, kitchens, and other public areas
• Replacing empty supplies
• Dispose rubbish

Responsibilities:

1. Fabrication and Design:Oversee and manage 3D printing operations, including Selective Laser Sintering (SLS), Stereolithography (SLA), Fused Deposition Modeling (FDM), and other emerging technologies.
   Provide expert guidance on general fabrication processes involving diverse materials such as wood, metal, fabrics, and electronics.
   Develop and implement standard operating procedures for equipment and safety protocols.
   
2. Educational Support:Conduct workshops and training sessions for students and staff on fabrication techniques and machinery use.
   Mentor and supervise students and junior technicians in their projects, ensuring high standards of work and safety.
   
3. Innovation and Research:Lead development initiatives to explore new fabrication techniques and materials.
   Collaborate with academic staff and students on projects and research, offering technical expertise and guidance.
   Stay abreast of industry trends and advancements in fabrication technology, integrating new ideas and practices into lab operations.
   
4. Equipment Maintenance and Safety:Oversee the maintenance, calibration, and troubleshooting of lab equipment.
   Conduct regular safety audits and update safety documentation as needed.
   Manage the procurement of new equipment and supplies, including budgeting and vendor relations.
   
5. Innovation and Research:Lead research and development initiatives to explore new fabrication techniques and materials.
   Collaborate with academic staff and students on projects and research, offering technical expertise and guidance.
   Stay abreast of industry trends and advancements in fabrication technology, integrating new ideas and practices into lab operations.
   
6. Participation in STEAM Outreach:Actively participate in STEAM (Science, Technology, Engineering, Arts, and Mathematics) outreach programs.
   Build partnerships with educational institutions, industry, and community organizations to promote STEAM education.
   
7. Support in Digital Transformation:Aid in implementing digital transformation initiatives within the lab.
   Utilize basic data analytics to assist in optimizing lab processes and equipment usage.
   

Requirements:

1. Educational Background:Bachelor’s degree in Engineering, Product Design, Architecture, or a related field.
   
2. Experience:At least 3 years of experience in a fabrication lab, workshop, or similar environment is preferred.
   Proven expertise in 3D printing technologies and digital transformation initiatives.
   
3. Technical Skills:Good knowledge of digital fabrication tools and software, including CAD.
   Understanding of AR/VR technologies and data analytics is a plus.
   
4. Passion for Making and Education:A passionate maker with a keen interest in teaching students how to make and innovate.
   Enthusiasm for engaging with students and fostering a creative and collaborative learning environment.
   
5. Communication and Interpersonal Skills:Good communication skills for effective teamwork and collaboration.
   Ability to assist in teaching and training sessions.
   

Job Description
We are seeking a highly-skilled, technology-driven IT professional with a deep understanding and extensive experience in managing application security, performance monitoring and API gateways. The ideal candidate must demonstrate practical expertise in tools like Imperva, Akamai, Apigee, AWS API Gateway, Tibco Mashery, Splunk, Dynatrace & etc.

The successful candidate will join SIA Group's IT Infrastructure team and will be responsible for the following:
•Implement, refine, and oversee IT security measures focusing on enhancing the application security using tools like WAF and bot control. You will be expected to devise methods and strategies to improve application security.
•Manage API gateway, and work with development teams to ensure seamless and secure data transit between services. Knowledge of Apigee and Tibco Mashery will be considered a significant advantage.
•Leverage your hands-on expertise in application performance monitoring to ensure optimal system performance and identify potential areas of improvement.
•Proficiently use software tools like Imperva, Akamai, Dynatrace, and Splunk to meet operational needs and project requirements, demonstrating an agile response to changing tech needs.
•Project management, including responsibility for the initiation, planning, design, execution, monitoring, controlling, and closure of large-scale IT infrastructure projects.
•Keep abreast of the latest technologies in IT, network, and cloud computing spaces, with a willingness to continuously learn and implement new technologies and trends.
•Note: You could be posted to any subsidiary in SIA Group.

Requirements
•A bachelor’s degree in information technology, Computer Science, or a related field.
•A minimum of 5 years of experience in IT with expertise in application security, API management, network & cloud computing.
•Expert-level skills with tools like Imperva, Akamai, and Apigee.
•Proven experience in managing large-scale infrastructure projects from initiation to closure.
•Excellent problem-solving skills and the ability to communicate complex technology concepts clearly.
•AWS/Azure Solution Architect, PMP, or other relevant certifications are highly desirable.

Job Description

The successful candidate will join the Applications Services department in SIA Information Technology Division

Responsibilities

• Perform the role of application developer, to create complex distributed architecture solutions
• Design, code and implement from layout to product features using best software development practices
• Record all specifications that are involved in the development and coding process
• Understand and analyse business requirements to provide solutions for new applications and system enhancements
• Support re-designing of application architecture, based on micro service and event driven architecture
• Track and identify feasible airline IT applications and technologies for potential adoption by business
• Work with technology, business units and relevant functional managers to ensure that solutions delivered are aligned to the digital enterprise Architecture and IT Application roadmap
• Provide application support which will include defining/reviewing business requirement for enhancements
• Any relevant ad-hoc duties
• This is an individual contributor role

Requirements

• Possess a degree in Information Technology or related fields
• At least 5 years of development experience in the following area, being familiar with various software development practices (Eg: Agile software development methodologies):
• REST API with security development life cycles skills
• JAVA (framework: Spring boot), Nodejs, React, JQuery, Bootstrap, HTML5, Kubernetes, dockers and etc.
• Database technical knowledge in the areas of general SQL (Oracle DB)
• Experience in noSQL databases, e.g. Cassandra
• Experience in OpenShift framework
• Experience in cloud computing platform – AWS and/or MS Azure
• Familiar with API gateway and Caching
• Should have quick learning ability and adapt to new technologies
• Should have strong analytical, software development, vendor management, communications, and interpersonal skills

Mandatory Skills

Job Description :-

• The role will mainly manage KRIs and tech debt amongst other risk tasks
• Risk Identification: Identify and define Key Risk Indicators (KRIs) relevant to the organization's objectives and risk appetite
• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance
• Monitoring and Reporting: Continuously monitor KRIs and provide regular reports to management, highlighting emerging risks and trends
• Risk Assessment: Assess the significance of deviations from established risk thresholds and escalate issues as necessary
• Communication: Effectively communicate risk insights to stakeholders, including executives and department heads
• Risk Mitigation Strategies: Collaborate with risk owners to develop and implement strategies for mitigating identified risks
• Policy Development: Contribute to the development and enhancement of risk management policies and procedures
• Regulatory Compliance: Stay informed about relevant regulations and ensure that the organization's risk management practices align with legal requirements
• Technology Utilization: Leverage technology tools for efficient KRI monitoring and reporting.

Required Skills :-

• Risk Management: Strong understanding of risk management principles and methodologies
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences
• Collaboration: Ability to collaborate with cross-functional teams and influence decision-making related to risk management
• Problem-Solving: Strong problem-solving skills to address emerging risks and develop effective mitigation strategies
• Regulatory Knowledge: Familiarity with relevant industry regulations and compliance requirements
• Technology Proficiency: Competence in using risk management software and data analytics tools
• Attention to Detail: Meticulous attention to detail to ensure accuracy in risk data and reporting
• Adaptability: Ability to adapt to changing risk landscapes and implement proactive measures
• This role involves a combination of technical skills, strategic thinking, and effective communication to ensure the organization is equipped to manage its key risks.

Please note of the mandatory skills :-

• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance.
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators.
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences.
• Technology Proficiency: Competence in using data analytics tools. High proficiency in Microsoft Excel.

Job Description

The successful candidate will join the Application Services (Passenger Servicing System) department in SIA Information Technology Division. He/She will be assigned to assist various Customer Service agile squads, as required, to accelerate new product and feature development.

Key Responsibilities include:

- Initiate design and development of new applications.

- Design and implement Continuous Integration / Continuous Delivery pipelines.

- Design and develop new features for both new and existing applications.

- Deliver and integrate Microservices with web and mobile applications.

- Provide technical input to assist product owners to and refine user stories.

- Create and maintain software documentation, including detailed technical design, low level design and test scripts.

- Write automated unit, feature and regression test suites.

- Ensure code upholds the best practices for security, data protection and reliability.

- Any relevant ad-hoc duties.

Requirements

- Possess a degree in Information Technology or related fields.

- At least 3 years of broad range of software development experience.

- Strong Java experience for server side development, including hands on experience developing and consuming Restful API’s and webservices.

- End to End integration experience of Microservices / webservices with front end systems (websites, mobile etc.).

- Good understanding of agile methodology and design thinking as well as source code control systems and CI/CD pipelines.

- Familiar with programming practices such as Test Driven Development.

- Experience with SQL and relational and non-relational Databases (e.g. Oracle, MySQL, Cassandra).

- Experience with programming languages such as XML, JSON, HTML, HTML5, CSS, JavaScript.

The following will be highly regarded:

- Experience in designing, developing and deploying microservices - Experience in building highly available, performant and scalable clustered services using Docker, Kubernetes or Open Shift.
- Experience in node.js development.
- Experience in deploying with cloud based services and deployments, such as AWS, Azure or Google Cloud.
- Experience with web front end framework such as React, Vue or Angular.
- A proven ability to adapt to new development languages and environments.

Job Description

The Singapore Airlines Mobile application (available under “Singapore Airlines” on the Apple App Store) vision is to be the trusted travel companion for SIA passengers, offering features covering the customer journey from booking, pre-flight, day of travel, in flight and post flight.

The SIA Mobile team is currently hiring iOS developers. This is a full-time role with a hybrid WFH / Work from office arrangement, and includes travel benefits, access to ongoing learning, and an attractive work-life balance.

Key responsibilities:

• Work with our team of Product Managers, Product Owners, UX Designers, QA, and Developers to build, optimise and release features within the SIA Mobile application.
• Ensure the application features operate smoothly in production and deliver world class customer experience to our large base of monthly users.
• Learn and apply principles of Test Driven Development, Agile Methodologies, Extreme Programming and MVP/MVVM architecture to deliver highly usable, stable and maintainable code.
• Learn and work with tech stack comprising best-of-breed tools such as Swift, Git, Jenkins CI/CD, Sonarqube, automated test tools, a Java/Node.js back end, and AWS to deliver a monthly release of the mobile application.
• Integrate with a range of SIA’s backend systems using integration tech such as REST and JSON.
• Contribute to building a culture of openness, belonging, mutual support, ongoing learning, continuous improvement, enablement, and engineering excellence.
• Operations and L2 support work after hours may be needed from time to time. This will be kept to a minimum and shared across the team to ensure a sustainable work/life balance.
• Any relevant ad-hoc duties.

Eligibility

For Ground Staff
- Non-Specialists: Minimum 2 years in current role, subject to meeting the requirements below.
- Specialists: Minimum 2 years in current role and minimum 5 years in current function, subject to meeting the requirements below.
- If you are successful, this will be considered a lateral transfer.

For Non-Ground Staff
- Subject to meeting the requirements below.

Requirements

• Possess a degree in Information Technology or related fields
• Hands on experience with Swift development is preferred. Recent graduates with no industry experience, or developers experienced in other tech stacks are welcome to apply if they wish to grow a career in mobile development.
• A willingness to learn and apply best practices in iOS (Swift) development, Extreme Programming principles, Pair Programming, Test Driven Development, DevOps, and defensive programming.
• Ability to communicate fluently in English. The team is a diverse team, and strong written and verbal English communication is essential to daily work.

Mandatory Skills

Job Description :-

• The role will mainly manage KRIs and tech debt amongst other risk tasks
• Risk Identification: Identify and define Key Risk Indicators (KRIs) relevant to the organization's objectives and risk appetite
• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance
• Monitoring and Reporting: Continuously monitor KRIs and provide regular reports to management, highlighting emerging risks and trends
• Risk Assessment: Assess the significance of deviations from established risk thresholds and escalate issues as necessary
• Communication: Effectively communicate risk insights to stakeholders, including executives and department heads
• Risk Mitigation Strategies: Collaborate with risk owners to develop and implement strategies for mitigating identified risks
• Policy Development: Contribute to the development and enhancement of risk management policies and procedures
• Regulatory Compliance: Stay informed about relevant regulations and ensure that the organization's risk management practices align with legal requirements
• Technology Utilization: Leverage technology tools for efficient KRI monitoring and reporting.

Required Skills :-

• Risk Management: Strong understanding of risk management principles and methodologies
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences
• Collaboration: Ability to collaborate with cross-functional teams and influence decision-making related to risk management
• Problem-Solving: Strong problem-solving skills to address emerging risks and develop effective mitigation strategies
• Regulatory Knowledge: Familiarity with relevant industry regulations and compliance requirements
• Technology Proficiency: Competence in using risk management software and data analytics tools
• Attention to Detail: Meticulous attention to detail to ensure accuracy in risk data and reporting
• Adaptability: Ability to adapt to changing risk landscapes and implement proactive measures
• This role involves a combination of technical skills, strategic thinking, and effective communication to ensure the organization is equipped to manage its key risks.

Please note of the mandatory skills :-

• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance.
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators.
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences.
• Technology Proficiency: Competence in using data analytics tools. High proficiency in Microsoft Excel.

Mandatory Skills

Job Description :-

• The role will mainly manage KRIs and tech debt amongst other risk tasks
• Risk Identification: Identify and define Key Risk Indicators (KRIs) relevant to the organization's objectives and risk appetite
• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance
• Monitoring and Reporting: Continuously monitor KRIs and provide regular reports to management, highlighting emerging risks and trends
• Risk Assessment: Assess the significance of deviations from established risk thresholds and escalate issues as necessary
• Communication: Effectively communicate risk insights to stakeholders, including executives and department heads
• Risk Mitigation Strategies: Collaborate with risk owners to develop and implement strategies for mitigating identified risks
• Policy Development: Contribute to the development and enhancement of risk management policies and procedures
• Regulatory Compliance: Stay informed about relevant regulations and ensure that the organization's risk management practices align with legal requirements
• Technology Utilization: Leverage technology tools for efficient KRI monitoring and reporting.

Required Skills :-

• Risk Management: Strong understanding of risk management principles and methodologies
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences
• Collaboration: Ability to collaborate with cross-functional teams and influence decision-making related to risk management
• Problem-Solving: Strong problem-solving skills to address emerging risks and develop effective mitigation strategies
• Regulatory Knowledge: Familiarity with relevant industry regulations and compliance requirements
• Technology Proficiency: Competence in using risk management software and data analytics tools
• Attention to Detail: Meticulous attention to detail to ensure accuracy in risk data and reporting
• Adaptability: Ability to adapt to changing risk landscapes and implement proactive measures
• This role involves a combination of technical skills, strategic thinking, and effective communication to ensure the organization is equipped to manage its key risks.

Please note of the mandatory skills :-

• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance.
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators.
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences.
• Technology Proficiency: Competence in using data analytics tools. High proficiency in Microsoft Excel.

Job Description

• Manage key application development projects under the direct customer engagement and Loyalty marketing portfolio.
• Review and analyse business requirements to provide solutions for new applications and system enhancements.
• Drive key IT capability to transform business.
• Improve reach and effectiveness of loyalty marketing activities using digital technology.
• Work with technology, business units and relevant functional managers to ensure that solutions delivered are aligned to the digital enterprise Architecture and IT Application roadmap.
• Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
• Anticipate any potential issues that might impact the project.
• Track and report project status.
• Track and identify feasible airline applications, key technology trends and technologies for awareness, and potential adoption by the business.
• Support re-designing of application architecture, based on micro service architecture.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Possess a degree in Information Technology or related fields.
• Must be a Certified Scrum Master.
• At least 5 years of work experience in the following area, being familiar with various software development practices (Eg: Agile software development methodologies). - REST API with security development life cycles skills - JAVA (framework: Spring boot), Nodejs, React, JQuery, Bootstrap, HTML5, Kubernetes, dockers etc. - Database technical knowledge in the areas of general SQL (Oracle DB) - User Interface design
• Experience in noSQL databases, eg Cassandra
• Experience in OpenShift framework
• Experience in cloud computing platform – AWS, MS Azure
• Familiar with API gateway, Caching, Blockchain
• Should have quick learning ability and adapt to new technologies
• Should have strong analytical, software development, vendor management skills
• Possess great interpersonal and communications skills

Job Description

The successful candidate will be a Scrum Master handling applications, products and initiatives pertaining to Passenger Servicing and Day of Travel Systems.

Key Responsibilities include:

• Lead and manage assigned suite of applications/products and initiatives for SIA Customer Service and operation Division.
• Review and analyze business requirements. Liaise with Business users on Business process reviews and improvements. Propose IT solutions that are aligned to the Enterprise Architecture and Digital roadmap.
• Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
• Manage the overall delivery of IT projects. Anticipate any potential issues that might impact the project. Track and report project status to project steering committees.
• Ensure that the processes and procedures are followed for audit compliance.
• Conduct regular review of application portfolio and technical landscape to identify redundancy and operational inefficiency, and to recommend and implement improvements.
• Monitor the product roadmap for periodic upgrades. Assist the business in the budgetary sizing of their IT plans.
• Track and identify feasible airline applications and technologies for potential adoption by business.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Degree in Information Technology or related fields.
• Experience in Agile methodologies and completed at least 3 major projects (Certification scrum master is a plus).
• Experience in Design Thinking and Business Process Review.
• Strong analytical, project and vendor management skills (certification for PMP, etc, is a plus)
• Excellent communications and interpersonal skills.
• Experience in integration architecture, java, CI/CD and TDD/BDD.
• Experience in Airline domain/projects (reservation and Departure control) and, awareness on the airline industry standards and technology trends.

Job Description

The successful candidate will be part of the Information Technology Division, Revenue Generation & Customer Experience Department, working with a team of PMs, developers, UX designers, Product Owners and QA specialists to enhance SIA's customer facing mobile application.

Key Responsibilities include:
• Working with Business Units, identify, specify and prioritize features, functionality and capabilities, ensuring they are clearly specified for developers.
• Review and analyse business requirements.
• Propose IT solutions and implement according to digital roadmap timeline.
• Improve reach and effectiveness of sales & marketing activities using digital technology.
• Strengthen personalization of services delivery and customer engagement.
• Digitize key operation processes and support total mission management.
• Drive key IT capability to transform business.
• Work with technology, business units and relevant functional managers to ensure that solutions delivered are aligned to the digital enterprise Architecture and IT Application roadmap.
• Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
• Anticipate any potential issues that might impact the project.
• Track and report project status to leadership groups.
• Monitor the product roadmap for periodic upgrades.
• Assist the business in the budgetary sizing of their IT plans.
• Track and identify feasible airline applications, key technology trends and technologies for awareness, and potential adoption by the business.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Possesses a degree in Information Technology or related fields.
• Must be a Certified Scrum Master.
• Minimum 3 years of relevant working experience.
• Strong analytical, project management, communications and interpersonal skills.
• Knowledgeable in software development methodologies such as Agile and SDLC, as well as digital development platforms, tools and deployment technologies.
• Knowledge / practical experience in digital UI/UX domain is preferred.
• Practical experience in website or mobile app related technologies and software development is preferred.

Job Description

• Develop modern web development and DevOps practices to develop, test, debug and deploy.
• Develop responsive and mobile friendly web design.
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Use the business process requirements to drive the detailed design of the application and technical architecture components.
• Configure, build, and test the application or technical architecture components.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Plan and execute all required process steps as defined in our methodologies.
• Anticipate, identify, track, and resolve issues and risks affecting the delivery.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years' experience in full stack development framework
• Ability to gain an understanding of customer process and issues
• Ability to work in teams and individually when needed
• Ability to demonstrate excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Familiar with the following technologies:
• Script: JavaScript, jQuery, TypeScript, ES6, jQuery
• Design & Style: HTML5, Responsive/Adaptive Design, Design Thinking, Usability Design, CSS3, LESS, SASS, Bootstrap
• Frameworks: (At least one of the following) ReactJS, AngularJS, Vue.js
• Web DevOps & Test: Git, Grunt, Bower, npm, Jasmine, Selenium
• Backend: REST API with Spring, SpringBoot, Node.js

Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

Job Description

The successful candidate will join SIA Group's IT Infrastructure team and will be responsible for the following:
• Work closely with internal stakeholders and external vendors to efficiently manage and deliver EUC projects, ensuring successful implementation within defined timelines and budgets.
• Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
• Take ownership of administering, maintaining, and supporting key Microsoft technologies, including Active Directory, Azure AD, Intune, and O365. Ensure these services are operating optimally and securely.
• Lead a team of EUC field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities.
• Oversee the management and administration of end-user devices, such as laptops, smartphones, and tablets, ensuring they are up-to-date, secure, and compliant with organizational standards.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. This will facilitate efficient onboarding and support for end-users.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
• Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the overall IT infrastructure.
• Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
• Provide exceptional customer service and support to internal clients regarding EUC-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.
Note: You could be posted to any subsidiary in SIA Group.

Requirements

•A bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• A minimum of 3 years of experience in an EUC Engineer role or a similar IT support role.
• Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune.
• Strong troubleshooting and problem-solving skills.
• Excellent oral and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Exceptional customer service and interpersonal skills, with a focus on building relationships with internal clients.

Job Description

• Develop modern web development and DevOps practices to develop, test, debug and deploy.
• Develop responsive and mobile friendly web design.
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Use the business process requirements to drive the detailed design of the application and technical architecture components.
• Configure, build, and test the application or technical architecture components.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Plan and execute all required process steps as defined in our methodologies.
• Anticipate, identify, track, and resolve issues and risks affecting the delivery.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Eligibility Criteria

• For Ground StaffNon-Specialists: Minimum 2 years in current role, subject to meeting the requirements below.
  Specialists: Minimum 2 years in current role and minimum 5 years in current function, subject to meeting the requirements below.
  If you are successful, this will be considered a lateral transfer.
• For Non-Ground StaffSubject to meeting the requirements below.

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years' experience in full stack development framework
• Ability to gain an understanding of customer process and issues
• Ability to work in teams and individually when needed
• Ability to demonstrate excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Familiar with the following technologies:Script: JavaScript, jQuery, TypeScript, ES6, jQuery
  Design & Style: HTML5, Responsive/Adaptive Design, Design Thinking,
  Usability Design, CSS3, LESS, SASS, Bootstrap
  Frameworks: (At least one of the following) ReactJS, AngularJS, Vue.js
  Web DevOps & Test: Git, Grunt, Bower, npm, Jasmine, Selenium
  Backend: REST API with Spring, SpringBoot, Node.js

Job Description

The successful candidate will join the Information Technology Division, Cloud & Platforms Department.

Key responsibilities include:

• Set the technology roadmap and standards for database technologies covering traditional RDBMSs as well as modern NoSQL / specialised databases
• Implement and maintain full operational lifecycle procedures from deployment, to maintenance/patching, backup/recovery and decomm using extensive automation
• Provide 24x7 operational support of database systems with responsibility for uptime, overall system performance, identifying root cause and implementing improvements to avoid recurrence
• Perform security compliance activities, e.g. security reviews, implementing security controls, logging etc
• Provide end-to-end support and advisory including support required by application developers

Requirements

• Possess a degree in Information Technology or related fields with good experience in multiple data or database centric roles
• Strong understanding of database concepts with deeper knowledge of Oracle and MySQL
• Experience is required in the following areas:Strong understanding of operational processes and automation
  Shell scripting, ideally using Python
  Performance, capacity planning and database/query tuning.
• The ideal candidate will have:Experience working with Continuous Integration and Delivery and how it impacts persistent data tiers
  Experience working with other infrastructure teams / technologies
• Strong logical and analytical skills with the proven ability to learn new subjects quickly

Job Description

• Create and maintain fully automated CI /CD processes at the organization level and be the focal point of contact for DevOps related work items.
• Work closely with the development, operations, QA and other internal users to enable delivery and release pipelines in a hybrid cloud model
• Create & maintain scripts for customizing the tool set, build, deployment, maintenance, and related tasks.
• Gatekeep quality and security across the pipeline including identifying rules, false positives and govern software delivery.
• Generate reports and provide status of builds, releases and deployments and generate the outcome metrics.
• Automate standard service offerings related to the deployment, maintenance, as appropriate.
• Articulate technical and business-related problems and solutions in a concise, effective manner.
• Take ownership of the activities assigned and opportunities for improvement, driving the work to completion for the definition of done.
• Work collaboratively and share knowledge of automation skills with team members to scale the capability of improving processes and services.

Required Skills

• Possess a degree in Information Technology or related fields.
• Strong Linux shell scripting experience is a must. Background in Windows is a plus.
• Solid understanding of source code control systems, branching, merging, releases for both SVN and Git flavours including Bitbucket and AWS codecommit
• Experience with CI/CD tools such as Jenkins, Artifactory, Jira, Confluence, Static and dynamic security tools like SonarQube, Appscreener, Burpsuite, Accunetix etc
• Reporting and Logging tools like ELK or Splunk will be a great advantage.
• Experience in automated development & deployment to Cloud infrastructure (AWS & or Azure).
• Experience with Openshift containers deployment will be a major advantage and or any Kubernetes orchestrations.
• Experience with automation/configuration management using Chef, Salt, Puppet, or an equivalent is nice to have.
• Experience with Scripting using Groovy will be an advantage.
• 2-5 years automating system tasks and creation of compute resources using Ansible.
• Deep understanding of Java, Node & Python applications
• Strong Linux sysadmin and shell scripting skills.
• Engineering mindset - focus on designing, implementing, and improving processes and technology.
• Systematic problem-solving approach and general curiosity required to solve difficult issues.
• Ability and desire to learn new technologies and apply new skills.
• Strong communication skills.

Responsibility

• Screening, Patrolling and Guarding
• Countercheck all visitors (truckers /vendors /visitors /employees) through the Pedestrian Entrance, ensure all incomers are wearing Global ID.
• Report any problems involving CCTV.
• Emergency response
• Logbooks / Records Keeping/ Shipment In/Out Log (shipment in/out record)
• Attend to any security-related matters
• Any other duties and responsibilities as assigned

Job requirements:

• Able to rotate shift
• Minimum 1 to 3 years work experience as security guard
• Possess relevant security certification
• Must be able to read and write in simple English.

Job Description

The Data Center Facilities Manager plays a critical role in ensuring the smooth and reliable operation of our data centre infrastructure. You will be responsible for overseeing all aspects of the facility's operation, including power, cooling, fire protection, security, and environmental controls. Other responsibilities include managing data center floor space and security. You will also lead a team of outsourced technicians and contractors, to manage projects, and ensure compliance with all relevant regulations.

Key objectives are to:

•Maximize uptime: Ensure the data centre infrastructure meets the required availability levels and minimizes downtime, preventing outages, service and data loss.

•Maintain system redundancy: Implement and manage redundant systems for critical infrastructure to ensure smooth operation even during maintenance or unexpected events. Ensure maintenance regime is adhered to and any arising gaps remediated in a timely manner.

•Control operational expenses: Manage budgets effectively and find cost-saving opportunities for maintenance, upgrades, and external services

•Plan and strategize data center requirements to meet SIA current and future IT roadmap.

Responsibilities:

Lead and manage:

•A team of outsourced data centre technicians and contractors, providing guidance, training, and performance feedback.

•Projects related to the maintenance, upgrade, and expansion / optimization of the data centre infrastructure.

•Hosting sites are run as per SLA and within limits of key data centre operating parameters for power cooling and environmental settings

•Emergency response plans for diverse scenarios like power outages, fires, or natural disaster

Ensure optimal performance:

•Of critical infrastructure systems, including power distribution, cooling systems, fire suppression systems, and security systems.

•Of the data centre environment, maintaining optimal temperature, humidity, and air quality.

•Of operational efficiency and resource utilization.

Plan and execute:

•Preventive maintenance schedules and corrective actions for identified issues.

•Emergency response procedures in case of power outages, equipment failures, or other disruptions.

•Budgetary allocation and resource management for the data centre facilities.

Maintain compliance:

•With all relevant safety, environmental, and regulatory standards.

•Lead and manage data center audits

•Documentation for all systems and procedures.

Collaborate:

•With IT and other teams to ensure the smooth integration of data centre operations with other critical functions.

•With external vendors and service providers to maintain and upgrade equipment and systems.

Data Cente strategy and migration:

•Responsible for providing Data centre design and construction inputs, sustainability initiatives, and energy efficiency optimization

•Work with IT team for data centres space and power requirements

•Work with and support IT team for any data centre migration as required

•Responsible for writing Datacenter related tenders such as maintenance contract, co-location sourcing etc. and writing management approval papers.

Requirements

•Bachelor’s degree in electrical or mechanical engineering with minimum 5 years relevant industry experience or Diploma in electrical engineering with a minimum of 10 years of experience in datacentre infrastructure and facility management

•Familiar with fire safety rules and regulations associated with operating complex datacenter infrastructure

•Proficient in data centre monitoring and management software

•Familiar with data center fiber and structure cabling would be a added advantage

•Possess Datacenter certification eg. CDCP, CDFOM

•Familiar with TIA-942-B design standards for Datacenter, Uptime Standards and ASHRAE requirements

•Familiar with IT hardware specifications and computer racking requirements for datacenter space and power planning.

•Excellent organizational/administrative skills as well as strong communications & interpersonal skills

•Must be a positive, collaborative, active excellent problem-solver, being customer service oriented and conscientious.

•Willing to work on non-office hour and weekend including public holidays

Job Description

The core mission of Singapore Airlines (SIA) Digital Innovation Lab (DIL), also known as KrisLab, is to drive the digital innovation strategies and initiatives, enabling SIA Group to be the leading digital airline. DIL is focused on building an innovation culture across SIA Group, solving business units’ challenges and building ideas to implementation.

SIA digital innovation is focused on delivering business impact at speed through partnerships with Business Units (BUs) and global innovation communities and innovators. A strong, execution-focused team that drives innovation from an idea through prototype development, Proof of Concepts (POC) to validate business case and technology feasibility and to launch an idea to the market is critical.

Your role as a Senior / Digital Innovation Technologist is to drive the development of digital ideas submitted by SIA Group staff and through the BUs through DIL innovation programs to deliver impactful business outcomes and support the building of an innovation culture in SIA Group. The role includes the following:

1. Digital Innovation / Technology Development and Support

- Managing the ideation and prototyping process for digital ideas submitted by SIA Group staff and BUs, employing the build-measure-learn concept:

o Manage the ideas pipeline, evaluate, groom, and validate ideas submitted

o Validate ideas/prototypes through various means such as interviews, user testing

o Partner with SIA Group staff and/or BUs to drive the articulation of impactful problem statements and design low-fidelity prototypes or wireframes for validation

o Evaluate, engage and supervise the internal development resources, start-ups and/or technology partners to build high-fidelity prototypes

o Prepare and assist staff with pitches to senior executives/management and key stakeholder

o Perform overall project management for qualified ideas from prototyping through the MVP stages

- Design, set up and institutionalise the technology development standards, practices and processes for ideation, prototype and POC solutioning, put in place and manage the requisite digital toolboxes and sandboxes (hardware/software) in KrisLab to support such developmental and solutioning efforts

2. Partnership Engagement to drive technology development

- Facilitate discovery of new and emerging technologies, articulate relevance and contextualise use cases to BUs

- Coordinate with external open innovation communities and partners (e.g. Institutes of Higher Learning (IHL) research institutions, incubators and accelerators, VCs, etc.)

3. Business Engagement to drive corporate innovation and intrapreneurship

- Develop strong relationships with BUs and IT to establish deeper understanding and better articulation of business opportunities, customers’ and business pain points, immediate and longer-term business pain points and challenges

Required Skills

· A degree in a technology related discipline, preferably with good project management experiences applying Agile, Design Thinking, and Lean Start-up methodologies

· Results-focused, execution-oriented, proven track record in executing projects

· Practical development experiences with programming in languages, e.g. JavaScript, Python and their related frameworks

· Fast and independent learner, proactive and willing to pick up new technical skillsets

· Good grasp of technologies (e.g. Augmented/Virtual/Mixed Reality, Internet-of-Things, 5G, Artificial Intelligence, Analytics, Blockchain, Metaverse) and their use cases

· Possess exceptional EQ and AQ, creative and passionate to see ideas become reality, strong facilitation, negotiation and influencing skills

· Possess ability to engage and communicate ideas and concepts simply and effectively across levels of the organisation

· Experiences working in start-ups, incubators and/or accelerators and/or aviation and travel industry will be advantageous

· Preferably with 2-5 years of related working experience

· Professional Scrum Master certification

Job Description

Job Responsibilities

• Provide day-to-day technical support to in-house company users (including regional offices)
• Manage servers, networks (LAN, WAN, VLANs and Wireless), computers, routers, switches, firewalls, CCTV, door access, software deployment, security updates and patches.
• Manage system and network security.
• Assist in IT requirements for onboarding and off-boarding of all employees.
• Provide professional recommendations for upgrades or modifications to IT systems.
• Manage IT inventory in store.
• Manage software license and domain renewals.
• Other ad-hoc duties as assigned from time to time.

Job Requirements

• Minimum Diploma in Computer Science / Information Technology or related field.
• Minimum 2 years of relevant working experience.
• Proficient in Microsoft Windows (10/11/Server), VMware vSphere.
• Technically inclined and hands-on, keen to pick up new technology and skillsets.
• Knowledge of the SAP B1 system is advantageous but not a must.
• Knowledge or past experience in IoT implementation would be advantageous but not a must.
• Able to communicate effectively.
• Good attention to detail and ability to multitask.

The Research Assistant / Senior Research Assistant will conduct research in deep learning and Artificial Intelligence, perform experiments, and publish research papers in top-tier venues.

Qualifications & Experiences:

• Bachelor's / Master's degree in computer science, engineering, or a related field with a focus on computer vision, and an advanced level of understanding and expertise in the field.
• Proficiency in programming languages (Python)
• Familiarity with computer vision libraries and tools (such as OpenCV, TensorFlow, PyTorch) is essential.

Job Summary: The IT Operation and Maintenance Director is a senior leadership role responsible for overseeing, strategizing, and managing the operation, maintenance, and support of an organization's IT infrastructure, systems, and services. This position plays a pivotal role in ensuring the reliability, availability, and optimal performance of IT assets, while also providing leadership for the IT support functions. The IT Operation and Maintenance Director typically reports to the Chief Information Officer (CIO) or Chief Technology Officer (CTO).

Key Responsibilities:

1. Strategic Planning:Develop and implement long-term strategies for IT operation and maintenance that align with the organization's overall business objectives.
   Establish and manage budgets, resource allocation, and performance goals for IT operation and maintenance.
2. Operation and Maintenance:Oversee the daily operation, maintenance, and performance monitoring of IT systems, networks, data centers, and other infrastructure components.
   Ensure the highest level of system availability and performance while minimizing downtime and disruptions.
3. Team Leadership:Lead and manage the IT operation and maintenance teams, which may include system administrators, network engineers, helpdesk/support staff, and other IT professionals.
   Recruit, mentor, train, and evaluate team members to maintain a high-performing and collaborative workforce.
4. Problem Resolution:Identify and resolve complex IT issues, incidents, and service disruptions through effective incident management and problem-solving processes.
   Implement efficient troubleshooting and escalation procedures.
5. Asset Management:Manage IT assets, including hardware, software, licenses, and contracts.
   Maintain accurate inventories, ensure compliance with licensing agreements, and optimize asset utilization.
6. Security and Compliance:Establish and enforce IT security policies, procedures, and best practices to safeguard data and systems.
   Ensure compliance with relevant industry regulations and standards, and manage security audits and assessments.
7. Disaster Recovery and Business Continuity:Develop and maintain robust disaster recovery and business continuity plans to protect against data loss and ensure the continuity of critical operations.
   Regularly test and update these plans to accommodate changes in the IT environment.
8. Vendor and Supplier Management:Manage relationships with IT vendors, service providers, and suppliers.
   Negotiate contracts and service-level agreements (SLAs), ensuring adherence to agreed-upon terms and high service quality.
9. Performance Monitoring:Implement comprehensive performance monitoring and reporting tools to proactively detect and address performance issues.
   Analyze performance metrics and recommend improvements to enhance system and network performance.
10. Documentation and Knowledge Sharing:

• Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.
• Develop operational manuals and encourage knowledge sharing within the team to enhance operational efficiency.

Requirements:

1. Education: A bachelor's degree in computer science, information technology, or a related field is typically required. A master's degree or relevant certifications (e.g., ITIL, CISSP) may be preferred.
2. Experience: A minimum of 10-15 years of experience in IT operations and maintenance, with at least 5-7 years in a leadership or directorial role, is typically required.
3. Technical Knowledge: Proficiency in IT infrastructure, network administration, system management, and security best practices. Familiarity with the organization's specific technology stack is a significant advantage.
4. Leadership and Communication: Strong leadership, team management, and communication skills are essential for effectively leading diverse IT teams and collaborating with various stakeholders.
5. Problem-Solving and Strategic Thinking: Strong analytical and problem-solving abilities to address complex IT issues and make strategic decisions that align with organizational goals.
6. Regulatory Knowledge: Understanding of relevant industry regulations, compliance requirements, and the ability to implement and maintain compliance measures.
7. Project Management: Proficiency in project management methodologies and tools is essential for ensuring the successful delivery of IT infrastructure projects.

The IT Operation and Maintenance Director plays a critical role in maintaining the integrity and reliability of an organization's IT infrastructure. Their strategic vision, leadership, and operational expertise are vital for ensuring the consistent availability, security, and performance