Vice President, Structured Trade Operations Control, Group Technology & Ops Posting Date: 19 Jan 2024 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities As team member, your role reports to a Team Lead Review terms of LC, contracts, documents to ensure deal can be self liquidated Perform price check, vessel check, mark-to-market of collaterals & FX currencies and work within bank limits, counterparty limits & debtor limits. Monitor vessel routes, vessel arrival and to serve notice to disport agent where necessary. Follow-up with customers to secure and ensure timeliness of receipt of sales proceeds. Review matchlists and discrepancies Adhere to bank's policies, guidelines, regulatory & AML/CFT procedures Timely and accurate delivery in accordance to Service Level Agreement Assist the Team Leads in any administrative tasks Job Requirements Strong analytical and problem solving skills Meticulous and strong follow-up skills Able to work independently and strong teamwork Inquisitive & positive learning attitude Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.

Company Description:

As a global digital banking and payment builder specializing in smart financial terminals and payment technology services, Wiseasy Group is dedicated to promoting the continuous development and popularization of digital banking and payment technologies worldwide.

By providing one-stop “Cloud + Software + Terminals” solutions based on advanced technical systems and network facilities, Wiseasy facilitates banks, acquirers, fintech companies, telecom operators, and industry solution providers to offer diverse financial services to the wider public in more cost-efficient and convenient ways.

Wiseasy has provided fintech products and services for over 350 partners and agencies in 114 countries and regions worldwide, covering dozens of industries.

Job Description:

As Wiseasy is growing its business internationally, we are looking for an HR/Talent Acquisition (TA) Intern to join the team. You will get to learn more about full-cycle recruitment and how to find Unicorn talents through various search techniques.

• Assist the TA Manager in projects related to talent mapping, TA process improvement, operational recruitment activities, and conducting market research.
• Assist in posting jobs and shortlisting candidates and potentially sourcing for candidates.
• Scheduling interviews and coordinating with internal and external candidates across regions.
• Other ad-hoc HR duties.

Job Requirements:

• Undergraduate pursuing a Bachelor’s degree in Business Administration, Human Resources, or a related field.
• Polytechnic student pursuing a Diploma in Business Administration, Human Resources, or a related field
• Able to commit to a duration of at least 3 to 6 months. (The preferred internship period is from Jan to Jun 2024 or Jun to Dec 2024)
• Strong communication, presentation, and interpersonal skills.
• Able to handle sensitive matters/situations and have strong time management skills.
• Proficiency in English and Mandarin
• Proficiency in Excel, Word, and PPT
• Previous relevant internship experience would be a bonus.

About The Job

Wiseasy is a technology company offering smart end-to-end payment solutions that are multi-tenant and device-agnostic and capture offline and online transactions on a single, unified platform. We introduced the world’s first Android-based smart POS terminal in 2014. Today, we provide integrated payment solutions comprising of smart POS terminals, a unified payment gateway supporting omnichannel payment, and cloud-based SaaS mobile applications to help sellers across 114+ countries manage payments and beyond.

We are currently looking for a General Manager to help grow our business in Canada, the United States, and Latin America region. The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue in Canada, the USA, and the Latin America region.

As this role is based in Singapore (International HQ), the ideal candidate must be comfortable with very frequent travels to the North & South America regions to meet clients on a regular basis and occasionally to China for strategic business meetings.

Responsibilities:

· Strategise and ensure the forecasted sales targets, revenue, profit margin, and payment collections are achieved.

· Grow and manage a team of sales managers and/or country managers to drive revenue in Canada, the United States, and Latin America regions.

· Develop new key clients, manage existing clients, and foster strong relationships to maximize solution sales and customer satisfaction.

· Attend exhibitions, and trade shows, organize localized marketing campaigns to create leads.

· Lead the engagement of existing and potential clients and stakeholders (owners, partners, banks, government bodies, etc.) to win new business, and grow existing customer accounts.

· Provide a continuous target improvement focus, sales cadence on pipeline creation, forecasting, and market expertise to the business.

· Ensure accurate and timely submission in CRM for quotation, sales forecast, delivery/backlog, inventory, collection, and expense reports.

· Collaborate with global sales and technical teams in the region or China to provide support for local clients.

· Comply with Wiseasy’s policies and procedures to commit to honest and ethical business conduct.

Qualifications:

· Bachelor’s degree in engineering, Commerce, Business, or related field.

· At least 7 years of relevant working experience in sales and account management in a global company, preferably in the digital payments or mobile industry.

· At least 5 years of proven experience in managing a sales team to drive sales and increase revenue of the company.

· Experience in the payments and/or Point-of-Sales hardware and systems is a must.

· Open-minded, positive working attitude, able to multi-task.

· Independent, proactive, and taking ownership and accountability for assignments.

· Able to work with minimum supervision and meet deadlines.

· Experienced working cross-functionally in a global, culturally diverse team.

· Analytical, strong organizational skills, and with strong commercial acumen.

· Excellent interpersonal and communication skills.

· Proficient in Microsoft Office (Excel, PowerPoint, Word).

· Proficient in both English and Mandarin as this role would require you to coordinate with senior management based in China and outside of China.

· Basic proficiency in Spanish is an added advantage as you may be required to speak to some Spanish to Latin American clients.

· Travelling will be required to places not limited to Canada, the United States, Latin America, and China.

*Only shortlisted candidates will be selected for interviews.

**Note - Candidate should be willing to come to office EVERY DAY. This is not a remote or hybrid job.** Candidate will be required to extend on days as this is an IT Job.

Working hours are from 8:30 AM - 5:30 PM

● Responsible for managing org wide G-Suite Administration (GWS)
● Responsible for managing org wide JAMF system management tool
● Responsible for managing org wide Intunes system management tool
● Responsible for managing Zoom rooms and advanced conferencing solution
● Responsible for managing Meraki switches and routers at the site
● Troubleshoot general Mac OSX and Windows OS Issues, Update, Upgrade and
support
● Troubleshoot Printer, Scanner and other peripheral issues
● Responsible for managing IT Networks onsite including but not limited to, troubleshooting Firewalls, Switches, Access Points and WAN
● Work with vendors on need basis for triaging issues not limited to hardware and internet service providers
● Responsible for managing local IT assets within the IT Asset register
● Interact with stakeholders and employees globally at the technical level, as required.
● Perform Regular Audits of IT Assets and Applications.
● Configure and scale IT systems and networks for a rapidly growing organization.
● Assist with hardware and software issues.
● Defining and document best practices and support procedures.

We are seeking a Business Information Security Manager who will be tasked with facilitating and maintaining comprehensive security measures, risk assessments, and incident response protocols to safeguard AA’s assets and data within the APAC region.

This position will see you become part of a highly specialised cyber security team, who consistently push the boundaries of digital, technology, and automation innovation to drive a smarter, safer, and more sustainable enterprise.

Core Responsibilities (amongst others): 

• Manage and monitor cybersecurity initiatives and controls in the APAC region.
• Collaborate with regional IT and security teams to implement security measures and protocols.
• Conduct security assessments and risk analyses for regional assets and systems
• Facilitate security awareness training for regional employees.
• Respond to and investigate security incidents in the region.
• Stay updated with regional cybersecurity regulations and compliance requirements.

We are looking for a detail-oriented and tech-savvy CRM Technology Operations Associate to join our dynamic team. You will play a crucial role in setting up, managing, and analyzing audience segments for targeted paid media campaigns, ensuring optimal performance and campaign success. This role demands a strong understanding of CRM systems, data analysis, and paid media platform workflows. If you thrive in a fast-paced environment and enjoy working with data to drive strategic decisions, this might be the perfect opportunity for you.

This Role reports to the Technology Operations Director.

Key Responsibilities:

• Audience Segmentation:
  • Implement (local marketing and CRM teams) audience segmentation models for targeted paid media pushes.
  • Refine audience segments based on CRM data and campaign objectives.
  • Ensure segments have statistically significant match rates and are actionable.
• Quality Control & Assurance:
  • Conduct pre-push quality checks and post-push quality analyses of audience segments.
  • Maintain detailed records and logs for review with data and strategy teams.
  • Monitor audience performance and identify areas for improvement.
• Platform Integration Oversight:
  • Integrate new paid media account IDs (Google Ads, Meta Ads) into the CRM system.
  • Update, test, and activate audiences to existing paid media accounts.
  • Ensure smooth workflow and data exchange between CRM and paid media platforms.
  • Monitor audience performance and make adjustments as needed.
• Reporting & Analysis:
  • Generate monthly audience performance reports per market for each campaign.
  • Analyze the effectiveness of different audience segments across various paid media platforms.
  • Identify trends and insights from CRM and paid media data to inform future campaign strategies.
• Collaboration & Communication:
  • Maintain strong communication with data and strategy teams, providing regular updates and insights.
  • Stay informed about industry trends and best practices in audience segmentation and paid media platform management.

They have extensive knowledge of IT product requirements, features, benefits, and the process of implementing technologies in Domino’s stores. They are responsible for collaborating with the Customer Engagement Manager to support international master franchisees on the implementation of solutions. The IT Consultant is responsible for partnering to provide technology recommendations, proposing, and executing demos and documenting any technical gaps in the solution. The IT Consultant educates and translates the explanation of highly complex technical information of Domino’s products to international master franchisees to provide solutions. The Technology Consultant is responsible for supporting international master franchisees’ store infrastructure and Domino’s technology products for the purpose of diagnosing and resolving any technical issues. The Technology Consultant is an expert in Domino’s technology products and is responsible for analyzing customer’s needs, designing a solution, and implementing.

 

RESPONSIBLITIES

 

Provide Guidance and Expertise on Technical Solutions for Master Franchisees

• Collaborate with Customer Engagement Manager to understand goals and objectives and provide technical support to acquire new customers
• Qualify sales opportunities to evaluate the fit of a technology product in international markets and provide technical gaps analysis; identify technically fit solution for market
• Assist with identifying new products and/or features than can benefit international stores
• Collaborate with cross-functional teams (DPZ product strategy, design, and development teams) to determine how products could be modified to suit the needs of our international franchisees

 

Collaborate with Customer Engagement Team to Deliver Technical Demos and Solutions

• Collaborate to understand markets requirements, technical environment and needs
• Prepare and deliver technical presentations explaining IT products to existing and prospective international master franchises
• Consult and sell DPZ IT product portfolio; demonstrate benefits of Domino’s products versus competing products  
• Advise international franchisees on technology implementations to drive profitability and/or improving operations

 

Identify, Solve, and Monitor Issues to Increase Adoption and Customer Satisfaction

• Collaborate with internal teams on customer feedback and help resolve open issues, improve customer satisfaction and increase adoption of DPZ products
• Partner with franchisees to solve problems with installed products and answer any technical concerns
• Transition knowledge/relationships to delivery team, and monitor progress in the post-transition period
• Assist in researching and developing new products

 

Implement, Train and Configure Technology Products for Master Franchisees

• Collaborate with Customer Engagement Manager and IT Consultant to demo Domino’s technology products to existing and new international customers
• Train market users on new technology products
• Provide advice and guidance on technology best practices
• Collaborate with Customer Engagement Manager and plan a timeline for completion of projects or preform and produce root cause analysis (RCA) reports
• Provide excellence customer service on implementation and resolution of issues

 

Troubleshoot and Monitor Domino’s Technology Solutions

• Diagnosis technology products, system problems, inefficiencies, and weaknesses for international franchisees
• Understand franchisees’ business needs and provide a technical solution to the problem
• Collaborate with the technical in-house DPZ team to ensure familiarity with technology and advocate for global solutions for the technical problems
• Monitor the success of technology products that are implemented in international stores
• Produce detailed status reports on the efficacy of the technology and any gaps that should be addressed in core product; provide recommendations to Customer Engagement Manager