Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

The Singapore University of Technology and Design (SUTD) is offering position for research assistant who will work closely with Dr. Meixia Lin working on various projects about Numerical Optimization, Convex and Non-Convex Optimization, Optimal Transport, Machine Learning, and others.

Priority will be given to those who have some computational experience.

Job Summary:

We are seeking a highly skilled IT Security Officer to manage the security of our SaaS solutions, ensuring they meet industry standards for confidentiality, integrity, availability, and accountability. The ideal candidate will be responsible for developing security policies, conducting security assessments, coordinating incident response, and maintaining security documentation for our SaaS offerings. This role involves close collaboration with customers, SaaS providers, and external vendors to manage and mitigate security risks, ensuring a secure and compliant environment for all parties involved.

Key Responsibilities:

• Coordinate with external vendors and collaborate with customers and SaaS providers to conduct IT Security Risk Assessments. Identify security threats, assess risks, and propose mitigation strategies for approval by the customer.
• Coordinate the handling of security incidents, ensuring a timely response and resolution. Maintain a robust incident response process and documentation.
• Manage and coordinate regular security audits, vulnerability scans, and penetration tests. Consolidate findings, ensure proper remediation, and provide feedback to stakeholders on risk mitigation efforts.
• Maintain and update all security-related documentation, including policies, procedures, standards, and best practices. Ensure compliance with security frameworks such as ISO/IEC 27001, ISO/IEC 27018, SOC 2 Type 2, and CSA-STAR (Level 2).
• Continuously monitor the security posture of the SaaS solution and related ICT systems. Provide regular reports on security risks and mitigation actions to stakeholders and customers.
• Oversee the remediation of security vulnerabilities identified during security assessments, ensuring that appropriate actions are taken to address risks in a timely manner.
• Provide clear, concise security reports and recommendations to customers, ensuring they understand the security posture of the SaaS solution and any risks or issues that need attention.
• Take on ad-hoc security tasks as required to address emerging risks or assist with specific security projects or initiatives.

Qualifications:

• Minimum of 3 years of experience in IT security, particularly in enterprise systems, cloud infrastructure, or SaaS environments.
• A current professional information security certification (such as CISSP, CISM, CRISC, CGEIT, GSE) or equivalent is highly desirable.
• In-depth knowledge of IT security management and governance, risk assessment, incident response, vulnerability assessments, penetration testing, and security audits.
• Familiarity with international security standards and frameworks such as ISO/IEC 27001, ISO/IEC 27018, CSA-STAR, SOC 2 Type 2, NIST, and CIS.
• Strong interpersonal, written, and verbal communication skills, with the ability to explain complex security concepts to non-technical stakeholders.
• The position requires the candidate to be based locally.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Proven ability to work effectively with cross-functional teams and external vendors.
• Attention to detail and a commitment to maintaining the highest standards of security.

Job Description

We are currently seeking talented individuals with:

• Educational research interest in interdisciplinary studies, including but not limited to STEM education, engineering education
• Able to do literature review and summarize the main findings from the literature
• Able to do qualitative and quantitative data collection and analysis including but not limited to field observation, interview, systematic literature review, video analysis, statistical modeling, SEM, HLM
• Monitor project progress, draft the reports, and manage (e.g., data tools, curriculum exploration)
• Organize PD sessions for teachers in the local and international settings
• Disseminate the outcomes of the research including in peer-reviewed academic publications of international standing
• Assisting with educational research (e.g., STEM education) proposals preparations, as well as seeking and pursuing appropriate external funding in these areas
• Perform other tasks as required by the Principal Investigator and Co-Investigator(s)

Job Requirements

To apply for this position, applicants should be:

• Proficiency or understanding of at least one of the following education-related fields: (1) STEM education, (2) engineering education, (3) psychology, and/or (4) science education
• Knowledgeable in one of the following concepts: (1) curriculum theory & co-constructed lesson designs, (2) evidence-based research, (3) educational theories (e.g., social cognitive theory, pedagogical content knowledge), (4) assessment, and/or (5) teaching and learning methods (e.g., problem-based learning)
• Proficient communication and writing skills in English
• Preferably knowledgeable and familiar with secondary education setting in Singapore
• Possess excellent problem solving abilities as well as strong attention to detail.
• Someone who can work independently while still collaborating effectively within a team environment when needed.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

• Citi Internal Audit (IA) provides independent assessments of Citi’s control environment, risk management and governance for key stakeholders including Citi’s board of directors, senior management and regulators. We are a global function with over 2,500 professionals providing assurance across all of Citi's businesses.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Senior Auditor (Technology) - Hybrid (Internal Job Title: Senior Auditor I – C12) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

The Technology Senior Auditor role participates in the timely delivery of high quality, value-added assurance and audit reports for a portfolio of business activities, which meet the requirements of the Boards of Citigroup and Citibank, their affiliates and of Citi’s respective regulators, globally. The suitable candidate should possess relevant knowledge and skills required for auditing one or more areas covering Applications, Infrastructure, Information / Cyber Security, Continuity of Business, and Third Parties including IT Governance and the ITIL-based IT General Controls processes. Exposure to regulatory requirements relating to these areas, a good understanding of risk and controls and performing risk assessments of these functions is also essential.

Responsibilities:

• Understand and grasp the audit methodology, corporate standards, and internal control processes.
• Participate in technology audits by identifying key risks and controls, develop and execute control assessment plans, draft control issues and present them to the technology management, discussing practical solutions.
• Execute audit assignments through effective collaboration with other audit teams within budgeted timelines and costs.
• Monitor the risk and control environment of the Technology and Cybersecurity operations including emerging risks through the Business Monitoring process.
• Assess impact of applicable regulations to the technology processes and adequacy of controls for compliance.
• Develop and maintain effective line management relationships for a no-surprises approach.
• Assess appropriateness and sustainability of pragmatic solutions for risk mitigation.
• Learn and apply the data quality standards for high quality audit documentation.
• Actively contribute to the automated auditing initiative for efficient and continuous control monitoring
• Contribute to various corporate initiatives by active participation.
• Travel as necessary to deliver the audit plan (Less than 5% annually).

As a successful candidate, you’d ideally have the following skills and exposure:

Qualifications and Competencies:

• University Degree (preferably IT related)
• At least 7 years of experience of auditing or managing IT infrastructure systems or applications in a medium to large scale environment, preferably in Banking and Finance field, with strong understanding of related IT risks, controls, and regulations.
• Specific areas of experience should include Desktop and Server technologies including virtualization and Cloud operations, Databases, Middleware, data and voice networks, Software Development and Production Support practices, Cybersecurity management, and the ITIL general controls processes including IT Governance and IT Program/Project Management.
• Demonstrated analytical ability to understand IT control issues and related risks and controls, to identify root cause and recommending solutions.
• Strong written and verbal communications skills in English with ability to clearly articulate issues and facilitate identification and implementation of solutions.
• Preferred with relevant professional qualifications such as Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP).
• Preferred experience in designing or using Computer Assisted Audit Tools and Techniques (CAATTs)
• Working knowledge of the modern banking technology systems.
• Good project management and interpersonal skills.
• Travel as necessary to deliver the audit plan (Less than 5% annually).

A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei

The Research Assistant / Senior Research Assistant will conduct research in deep learning and Artificial Intelligence, perform experiments, and publish research papers in top-tier venues.

Qualifications & Experiences:

• Bachelor's / Master's degree in computer science, engineering, or a related field with a focus on computer vision, and an advanced level of understanding and expertise in the field.
• Proficiency in programming languages (Python)
• Familiarity with computer vision libraries and tools (such as OpenCV, TensorFlow, PyTorch) is essential.

Job Purpose

To be part of the development team for global IoT projects. We have set direction on global system integration, with local in-process Quality enhancement projects to be carried out in the next few years. The candidate needs to possess the necessary skillset and experience to work together with the team on the development, and implementation of these projects.

Nature of Scope

1. Software development mainly related to digitalization, and process quality enhancement.

2. Support end-users in usage of Plasma and SAP and help to resolve any operational issues, including working together with vendors (HQ and SAP Vendor) if necessary.

3. Understand in detail, the operation flow, and usage of all local existing systems.

5. Support migration Activities of Existing Plasma Info Server to SAP.

6. Support & ensure successful implementation of Company-wide Automation (ERP/IoT) Projects.

Experience

1. At least 2 years of experience in software development for factory or warehouse automation

2. Proficient in VB6 and VB.Net Programming, SQL Programming, Oracle DB and PHP Programming

3. Experience in SQL database design

4. Able to travel to Indonesia (Batam) / Japan for work when required

Key Responsibilities:

• Carry out market research to identify new tools and software solutions
• Identify and implement the best technology solutions to facilitate the company’s marketing strategy
• Manage the marketing budget and negotiate future software purchases
• Develop a marketing technology architecture
• Maintain company’s website from a technical standpoint
• Plan, execute and manage all digital marketing
• Oversee the management, maintenance, and updating of the marketing technology tools and systems
• Manage data security and oversee training of technology software and user adoption

Requirements:

• Bachelor’s degree in Marketing, Management, or a related field
• Minimum 5 years of experience in marketing technology
• Knowledge of digital marketing concepts and best practices
• Expert knowledge of major CMS platforms and Google web tools
• Attention to detail and strong communication skills

Job Description

You will be a member of the Group Information Security Team responsible for responding to threats and incidents to the corporate networks, systems (on-prem and cloud), and digital assets.

Key Responsibilities:

•Perform security monitoring and incident response activities across the scoot networks, leveraging a variety of tools and techniques.

•Manage Security Operations center.

•Detect incidents through proactive “hunting” across security-relevant data sets.

•Ability to correlate multiple events from different devices to identify abnormal behaviour

•Document incident response analysis activities thoroughly

•Develop new, repeatable methods for finding malicious activities

•Provide recommendations to enhance detection and protection capabilities.

•Effectively present technical topics to both technical and non-technical audiences

•Develop and follow detailed operational processes and procedures to appropriately analyze, escalate, and assist in the remediation of information security incidents

•Prioritize multiple high-priority tasks and formulate responses/recommendations in a fast-paced environment

•Prepare documentation for security technical standards, standard operational procedures, and hardening standards.

•Analyse endpoint, network, and application logs

•Assist other IT teams in security-related issues

•Engage with vendors and parent company SIA team members for security reviews.

Requirements:

•Degree in Computer Engineering, Computer Science, Information Systems, or equivalent qualification.

•At least 5-6 years of experience in Cybersecurity Incident and Security Operations.

•Demonstrate experience in Information Security with a focus on Cyber Security Operations, Incident Response and Detection.

•Experience working in the Security Operations Centre and/or Computer Incident Response Team.

•Excellent problem-solving skills combined with hands-on experience doing root cause analysis and post-incident reviews.

•Solid knowledge of computer networks and common protocols

•Knowledge of prominent cyber threat actors and APT groups.

•Experience with Threat Intelligence Platforms.

•Experience with SIEM (especially Splunk).

•Professional security related qualifications (i.e. GCIA, CISSP etc) will be an advantage

•Preferred certifications: CISSP, CISM, CISA, ISMS, TOGAF, SABS

•Good interpersonal skills

Reporting to the Assistant Director, you will provide administrative and operational support that are critical to the operation of Internet of Medical Things (IoMT) activities for medical devices at one of SingHealth’s institutions to fulfil strategic priorities and initiatives across the cluster. You will collate and analyse information to facilitate management decisions and prepare reports for stakeholders. You will also work with the Biomedical Engineering (BME) shared services and IT security teams across SingHealth to ensure adequate risk oversight for medical devices and systems. This includes updating the asset inventory, support in implementation of relevant standards and good practices for IoMT medical devices, evaluating and executing work instructions and minimising risk for medical devices and systems. You will also provide secretariat support during meetings and participate in adhoc projects.

Requirements

• Bachelor’s Degree in Computer Engineering, Computer Science, Information Technology, Electrical Engineering or equivalent are preferred. Degree holders with a recognised Diploma in Cybersecurity/IT will also be considered
• At least 2 years of relevant working experience in the area of IT, Operations and Risk Management with medical devices/systems understanding
• Good understanding of both IT and BME processes/operations and the relationship between them is an advantage
• Good working knowledge of the best practices in mitigating security risks for IoMT medical devices/systems
• Experience in healthcare facilities projects and/or government projects will be an added advantage
• Possess strong communication, administrative, organisational and management skills
• Reliable team player, independent and committed

Responsiblities

• Take charge of day-to-day sales operations, and attend to walk-in customers.
• Responding to incoming email and phone inquiries, preparing quotations and proposals
• Develop, identify, and create new sales opportunities with both new and existing customers
• Provide pre-sales and after-sales support to customers
• Work closely with relevant teams to ensure smooth functioning
• Maintain and expand the company's existing client base to achieve sales targets and business goals
• Build rapport with existing customers to achieve continuous support by constantly monitoring their progress and attending to their needs
• Follow up and update the status of the quoted project to maximize the possibility of securing the project.
• Update and provide monthly sales forecasts and progress reports as and when required.
• Ad-hoc assigned related to Sales matters

Job Requirements:

• Min 2 Years of sales or sales admin experience
• Min Diploma in Business Administration or related major
• Good negotiation skills, self-driven and results-oriented
• Strong interpersonal and communication skills
• Computer literacy in Microsoft Office, Excel, and Outlook
• Customer service oriented
• Adaptable and flexible
• Pleasant personality and ability to work in teams

Position Summary:

As the Director of Technology Innovation, you will lead the development and implementation of technology-driven strategies to maximize revenue across the company’s product lines, particularly in healthcare products. This role demands a forward-thinking leader who can harness technology to create revenue streams, optimize product offerings, and improve market positioning.

Key Responsibilities:

1. Revenue-Focused Innovation Strategy

- Develop and execute a technology innovation strategy that aligns with and drives the company’s goals.

- Identify and leverage emerging technologies to create new revenue opportunities and enhance product profitability.

2. Product and Service Enhancement

- Lead initiatives to innovate and improve existing products in educational and healthcare sectors, focusing on increasing customer value and sales.

- Explore and implement new AI or digital services or features that can generate additional revenue.

3. Market and Customer Insight Integration

- Conduct market research and analyze customer data to identify technology solutions that address market demands and increase sales.

- Utilize insights from data analytics and business intelligence to guide technology investments that support revenue growth.

4. Cross-Functional Collaboration for Revenue Generation

- Collaborate with the sales, marketing, and finance departments to integrate technology solutions that enhance sales efforts and market reach.

- Work with external partners and vendors to develop joint initiatives and technologies that expand revenue potential.

5. Cost Efficiency and Process Optimization

- Implement technology solutions that streamline processes, reduce operational costs, and improve profit margins.

- Oversee automation and data-driven decision-making tools to enhance productivity and revenue efficiency.

6. Risk and Compliance Management

- Identify risks associated with new technology implementations, ensuring compliance with industry standards to protect revenue streams.

- Establish security and data protection measures to safeguard revenue-related data and intellectual property.

Qualifications:

• Education: Knowledge in Computer Science, Information Technology, Business, or a related field; MBA or a relevant master’s degree is advantageous.

• Experience: Minimum 10 years of experience in technology innovation or product development with a focus on revenue growth.

• Technical Skills: Expertise in emerging technologies, data analytics, revenue optimization tools, and business intelligence platforms.

• Strategic and Revenue Orientation: Strong strategic planning and analytical skills, with a track record of using technology to drive business revenue.

• Leadership Skills: Demonstrated ability to lead teams, manage cross-functional projects, and collaborate effectively with departments to achieve revenue goals.

• Language Skills: Proficiency in both English and Mandarin for effective communication across regions.

You will be tasked to:

• Execute a project effectively once a project order is being received
• Have a complete understanding of the requirements of the project and the delivery schedule
• Liaise with purchasing team with regards to the procurement of the items
• Work with various departments to problem solve and mitigate arising issues such as facilitating changes in project requirements in terms of products or the delivery schedule.
• Handle the billing for each project in an accurate manner
• Maintain excellent control on inventory to facilitate timely shipment and delivery, thereby maximising customer satisfaction and minimising cost;
• Plan, schedule as well as coordinate materials availability to meet customer requirements
• Engage in regular meetings with internal departments to review project, production and procurement updates
• Other related duties as required by HOD/ Management

The ideal candidate should be:

• Recognised Diploma or Degree in any field
• Preferably 2 years' experience in a related customer-facing field (Eg, Customer Service, Order Processing, Sales Coordination, etc)
• Entry level candidates are welcome to apply as training is provided
• Working experience in import/export or related environment would be advantageous
• Working knowledge and experience in SAP system preferred but not a must
• Must be effectively bilingual in English and Mandarin to communicate with mandarin speaking customers to maximise customers satisfaction regards in shipments and deliveries.
• Able to analyse information quickly and accurately
• Excellent planning, communication and problem solving skills with an eye for details;
• Customer service oriented and result-driven with ability to work independently in a fast paced environment.

Job Description

•Provide technical leadership for hybrid cloud environment (public cloud and on-premise data centre) and related technologies including DevOps, CI/CD, Lean, and data centre platforms solutions, such as VMs, OSes, database, storage, backup, monitoring, automation.

•Strong architecture skills with ability to design and guide others designing solutions.

•Understand business and technical requirements and evangelise modern Cloud, DevOps, CI/CD, Lean practices.

•Design cloud consumption models, processes and technical solutions to ensure application teams are able to build and deploy solutions with minimal friction while ensuring security and operational control.

•Actively and effectively track and manage initiatives and BAU activities.

•Team and people management.

•Operate within assigned budget and demonstrate fiscal responsibility.

•Support audit and infrastructure/network security improvements, disaster recovery and security related drills.

•Define opportunities for automation wherever possible to improve developer agility.

•Explore, learn and deploy new technologies to help the company to reduce costs and improve operational efficiencies.

•This position requires periodic system administration outside of normal business hours.

Requirements

•Possess a degree in Information Technology or related fields.

•Minimum of 10 years of IT experience with at least 4 year working hands-on with AWS or Azure, and on-premise platforms solutions and technologies (OSes, databases, storage, backup, messaging, monitoring, and automation solutions, etc). Minimum 5 years of people and team management experience.

•Expert and “hands on” knowledge of AWS cloud and ideally good familiarity with another cloud provider (e.g. Azure / GCP).

•AWS Certified Solution Architect (Professional) certification preferred.

•Advanced python scripting skills preferred.

•Strong experience with security (cloud compliance, vulnerability management, patching, encryption, best practices etc).

•Understanding and ability to communicate cloud business benefits, cloud economics, cloud migrations, cloud native architectures, etc.

•Conversant with many different areas of infrastructure, infrastructure definition tools (Cloud Formation, Terraform, ARM templates) and automation tools (Ansible).

•Strong analytical, project management, communications and interpersonal skills. Strong collaboration skills and growth mindset.

•Strong people and team management.

Job Description

-Provide technical leadership for hybrid cloud environment (public cloud and on-premise data centre) and related technologies including DevOps, CI/CD, Lean, and data centre platforms solutions, such as VMs, OSes, database, storage, backup, monitoring, automation.

-Strong architecture skills with ability to design and guide others designing solutions.

-Identify, test, communicate and implement emerging cloud technologies to improve operational efficiency, speed-to-market and reduce annual running cost.

-Understand business and technical requirements and evangelise modern Cloud, DevOps, CI/CD, Lean practices.

-Design cloud consumption models, processes and technical solutions to ensure application teams are able to build and deploy solutions with minimal friction while ensuring security and operational control.

-Actively and effectively track and manage initiatives and BAU activities.

-Team and people management. Manage team of cloud devops engineers in terms of technical solutions, work assignments and personal development.

-Operate within assigned budget and demonstrate fiscal responsibility.

-Define opportunities for automation wherever possible to improve developer agility.

-Explore, learn and deploy new technologies to help the company to reduce costs and improve operational efficiencies.

-Support audit and infrastructure / network security scans, Disaster Recovery and security related drills.

-This position requires periodic system administration outside of normal business hours.

Requirements

-Possess a degree in Information Technology or related fields.

-Minimum of 10 years of IT experience with at least 5 year working hands-on with AWS or Azure, and on-premise platforms solutions and technologies (OSes, databases, storage, backup, messaging, monitoring, and automation solutions, etc). Minimum 5 years of people and team management experience.

-Expert and “hands on” knowledge of AWS cloud and ideally good familiarity with another cloud provider (e.g. Azure / GCP).

-Strong analytical, project management, communications and interpersonal skills.

Job Description

The successful candidate will join the Information Technology Division, System Technology department and will be responsible for managing Content Delivery Network (CDN) which includes Cyber Security, as well as administering Monitoring and Log Management Tools.

Key Responsibilities include:

• Work closely with CDN providers and application teams to ensure internet websites/mobile apps are healthy in terms of availability, response time and security posture.

• Conduct regular security reviews and finetune WAF and BOT rules to mitigate any cyber threats.

• Administer various monitoring and logging tools, which includes application onboarding and advanced configuration.

• Perform system administration activities such as troubleshooting, root cause analysis and implement corrective/preventive actions during and after an incident.

• Support audit and infrastructure/network security scans, disaster recovery and security related drills and operate within assigned fiscal budget.

• Build automation wherever possible to improve development team’s agility and reduce human errors.

• Explore, learn and deploy new technologies and provide training to the IT community within the company.

• This position requires periodic system administration outside normal business hours.

Requirements:

• Possess a degree in Information Technology or related fields.

• Minimum of 3 years of IT Infrastructure experience with at least 1 year of hands-on experience in managing the infrastructure of an eCommerce website.

• Experience with Akamai or equivalent CDN providers preferred.

• Demonstrate strong knowledge in infrastructure areas such as Content Delivery Network (CDN), Cyber Security (WAF and Bot Mitigation), internet protocols, DNS, virtual server technologies, networking (LAN, WAN, SDN), Integration and Messaging Platform, scripting and monitoring tools.

• Administrator experience with Application Performance Monitoring (APM) tools such as Dynatrace and Log Management System (LMS) such as Splunk.

• Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.

• Strong analytical, project management, communications and interpersonal skills.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

AsiaPac is expanding our project management teams!

Company Introduction:

AsiaPac, a premier IT solutions provider, stands at the forefront of technological innovation and excellence. With a rich legacy and a commitment to delivering cutting-edge solutions, we specialize in a wide array of services including IT infrastructure, cloud computing, networking, cybersecurity, and digital transformation. Our team of experts brings extensive experience and unparalleled expertise to each project, ensuring that we meet and exceed the unique needs of our diverse clientele.

At AsiaPac, we pride ourselves on our ability to implement complex, large-scale projects with precision and efficiency. Our customer-centric approach, combined with our adherence to industry best practices, positions us as a trusted partner for businesses across various industries. We believe in building strong, long-lasting relationships with our clients by consistently delivering high-quality solutions that drive their success.

Our mission is to empower businesses with innovative technology solutions that enhance operational efficiency, boost productivity, and secure their digital assets. As we continue to expand our horizons, we remain dedicated to our core values of excellence, integrity, and continuous improvement, ensuring that we stay ahead in the ever-evolving IT landscape.

Join us at AsiaPac, where technology meets excellence, and together, let's create a future of endless possibilities.

Job Summary:

We are seeking highly skilled and experienced Project Managers to manage complex infrastructure, hardware, networking, cloud, and security projects. In this role, you will be responsible for managing multiple IT Systems Integration projects across various industries, ensuring successful delivery within budgeted resources and time.

We are looking for candidates who has:

Project Management Experience

• Extensive experience in implementing large complex infrastructure, hardware, networking, cloud, security projects as Project Manager in SI/Vendor/Product Principal environments (main experience). Project Management experience in projects such as SaaS business applications, Infrastructure as Code (IAC), ETL, analytics and custom development as secondary project management experience.
• Ability to project manage multiple IT Systems across multi-industry clients.
• Sound decision making, continuous improvement mindset and calm leadership of project team under the pressures of resource, budget and time constraints.
• Work closely with technical leads, engineers, partners to manage project delivery.

Project Management Best Practice

• Confidence and strength in articulating and leading members to follow project management methodologies Waterfall / SCRUM / Agile.
• Strong and consistent in using PMO Project Management Best practices, tools and techniques for client projects Efficient in management of time, scope, cost, quality issues, risks, change requests and internal/external/client escalations.
• Proven ability to manage project budgets effectively and experienced in project financial reporting.

Project Management Pre-Sales Engagement

• Work closely with Sales and Pre-Sales Solution Architects to document and present solutions during proposal stage.
• Tender response, SOW, project planning, project roadmaps, project effort estimation, project organization chart.

Excellent stakeholder management, communication and presentation skills

• Strong interpersonal and stakeholder management skills with ability to coordinate between technical, business teams and executive “C” level clients.
• The ideal candidate should project a professional image, demonstrating excellent written/verbal communication skills and a customer-centric approach.

Professional Client Interaction

• Interact courteously and professionally, addressing client needs and inquiries.
• Maintain a polished appearance and confident demeanor during client engagements.
• Communicate clearly, build rapport, and foster positive client relationships.
• Promptly resolve client concerns and handle issues effectively.

Qualifications:

Must-Have Qualifications:

• Bachelor’s degree in computer science / computer engineering or a technology equivalent.
• PMI PMP Project Management Professional, CSM Certified Scrum Master / Agile certifications is compulsory.
• At least 5+ years of project management experience with majority of years in Infrastructure/Hardware/Networking & Monitoring/Cloud/Security Systems projects.
• Majority of Project Management experience from SI/Consultancy/Technology Product Vendor environments.
• ITIL Foundation Certification.

Advantageous to have:

• PMP Program Management Professional Certifications, MSP Managing Successful Programs

Must-have Project Management Experience in 3 or more of these Infrastructure/Cloud areas:

• Cloud ecosystems / IaaS Project Management: AWS Cloud, Microsoft Azure Cloud, Huawei Cloud, Alibaba Cloud, Google Cloud, Microservices, API, CICD, DevOps, RedHat, Snowflake, On Premise to Cloud Migration
• On-Premises technology Project Management: Data centres, virtualization, hyper-converge - Nutanix, VMware
• Infrastructure Project Management: Windows, Linux, storage, networking, firewall, routers, WI-FI desktops/laptops/devices, servers, backup, system management solutions, observability, security, tech refresh projects: CISCO, Checkpoint, Paolo Alto network, Dell, Fujitsu, Hitachi, Huawei, IBM, Lenovo, Veeam Backup, Dynatrace, SolarWinds, CyberArk, Aquasec, Terraform, Ansible, KONG, ROSA

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaint at 1st level. Advise and guide customer with solution. If problem cannot be resolve over phone or email, schedule technician and fix service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with customer warranty related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase request and tracking of spare parts purchase.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum Diploma / Degree in Business or any Engineering Field
• 2 years’ experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge in customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Excellent communication and problem-solving skills, with good organisation ability
• Must be able to multitask in a fast-moving environment
• Must be effectively bi-lingual in English and Mandarin to handle English and Mandarin speaking customer’s complaints or queries to relevant departments or management.

Job Description:

We are currently seeking talented individuals with:

• A PhD in many-body quantum physics or similar
• Able to do literature review and summarize the main findings from the literature
• Competence in numerical many-body quantum physics
• Competence in disseminating the outcomes of the research including in peer-reviewed academic publications of international standing
• Ability to support the research team
• Perform other tasks as required by the Principal Investigator

Job Requirements:

To apply for this position, applicants should be:

• Proficiency or understanding many-body quantum systems out of equilibrium
• Expertise in simulating many-body quantum systems
• Proficient communication and writing skills in English
• Possess excellent problem-solving abilities as well as strong attention to detail.
• Someone who can work independently while still collaborating effectively within a team environment when needed.

Job Description:

We are looking for one (1) Research Fellow for research activities in the following areas:

(a) Theory and computational modeling of electromagnetism in media, plasmonic systems, and metamaterials, including cavity quantum electrodynamics.

(b) Inverse design in nanophotonics or quantum nanophotonics.

(c) Application of plasma modeling tools like particle-in-cell and magnetohydrodynamics to plasmonic or excitonic systems.

(d) Study novel optoelectronic effects in low-dimensional materials and time crystals.

The applicants should have a Bachelor's degree (for the Research Assistant position) or a Ph.D. degree (for the Research Fellow position) in Physics, Applied Physics, Engineering, or Applied Mathematics. Preference will be given to those with a strong publication record, open-minded, independent, and able to collaborate with other team members and experimental partners. Ph.D. students (graduating within 6 months) with relevant expertise are also encouraged to apply.

Technical requirements:

(a) Ability to formulate physical models and solve the formulated equations analytically or numerically.

(b) Strong foundation in numerical simulation, including developing and modifying existing codes to include multiple physics.

(c) Solid foundation in electromagnetism, quantum mechanics, solid-state physics, material sciences, and computational methods like finite-difference-time-domain, finite-element, particle-in-cell, etc.

Job Responsibilities

• Provide L2 technical support and advice to users on systems-related issues or queries
• Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g. Intune, Jamf Pro / School
• May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management

· Provide technical support for multiple customer environments on End User Devices operations

· Provide support for Windows / Apple / Android & Chromebook operating systems (OS), end-users software and applications

• Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
• Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation

· Provide support to project implementation and documentation.

· Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach

• Work closely with Project Manager to deliver high quality project implementation
• Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune / Jamf environment

· Any ad-hoc duties as assigned

Job Requirements:-

· At least Diploma in any IT related courses

· At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.

· Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)

· Familiarise with endpoint device management tools:

o On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS

o MDM products - Intune & Jamf Pro / School

· Familiarise with endpoint devices operating system (OS). Windows 10/11, MacOS, iOS, Chromebook and Android

· Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment

· To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc

· To have Apple Device Support certification.

· Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)

· Basic programming knowledge e.g. PowerShell and Visual basic scripting

· Office Productivity tools for writing and presentation skills needs.

· Knowledge of IT lifecycle management

· Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management

Responsibilities:

• To assist with loading and unloading of goods at office and delivery sites
• Ensure all loading/unloading is done in a timely and orderly fashion with minimal errors
• Checking of delivery orders before deliveries.
• Ensure all documentation is signed and acknowledged by the relevant parties.

Requirements:

• Good memory recall
• Must be able to understand basic English for clearer understanding of product codes
• Be responsible, and possess a willingness to learn.
• Relevant experience is advantageous but not a must.

Responsibilities:

• Be a centralised person to handle all invoicing matters
• Be a key person to liaise with relevant parties to chase for their outstanding payment responses and to submit payment certificates on time
• Arrange with site personnels for delivery and collection of goods
• Assist Business Operations Executives in other administrative matters

Requirements:

• Minimum Higher Nitec or Diploma in any field or equivalent
• Operationally driven
• Knowledge on how to use SAP Business One is an added advantage, but not a requirement
• Good coordination and interpersonal skills

• Depends on Schedule
• Basic Salary up to $3800 - $4200
• Location: Chinatown
• Attractive benefits

Responsibilities:

• Pick up Director from the place and at the time they’ve requested, including business meetings, personal appointments, and social events.
• Collect payments and issue receipts
• Arrive at destinations on schedule
• Plan and optimize routes to ensure timely arrivals and departures, considering traffic conditions and potential roadblocks.
• Maintain confidentiality and discretion regarding the Managing Director/CEO's personal and professional affairs.
• Manage time effectively to accommodate the Managing Director/CEO's schedule and any changes or last-minute requests.

Requirements:

• Valid personal and commercial driver's licenses.
• Prior experience as a personal driver is advantageous.
• Thorough understanding of road regulations.
• Punctual and reliable.
• Ability to work during evenings and on weekends, as required.

42SG IT and Pedagogy Assistant (Associate)

As an IT and Pedagogy Assistant at 42 Singapore, you will play a crucial role in maintaining our technical infrastructure and supporting our innovative pedagogical approach. You will work closely with the IT Lead to develop new applications and ensure our local IT infrastructure, comprising 150 computers, adheres to the 42 Network's standards. Additionally, you will be the primary point of contact for students regarding IT and pedagogical matters.

In this role, you will provide technical support to operationalise all aspects of Ecole 42 programme, including but not limited to;

• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues
• Ensure security through access controls, backups and firewalls
• Keep systems updated.
• Develop expertise to train staff on new technologies
• Any other matters as necessary for the smooth operations of 42 programme

Requirements:

Interested applicants should possess the following:

• Experience in the development and usage of APIs.
• Experience in the development for Linux.
• Proficient in programming one or more programming languages such as C, Python, JavaScript, C++.
• Adaptable, resourceful and self-motivated.
• Have a knack for bonding people together and love to work with people
• Should possess a flexible and entrepreneurial nature to work successfully on new programs, contributing experience, intuition, and teamwork to evaluate problems and implement solutions.

Preferred Qualifications:

• Educational Background: Relevant degree in Information Systems or Information Technology or an equivalent field.
• Networking Knowledge: Knowledge of networking, including routing, firewalls (pfSense), and switch configuration (Cisco).
• Monitoring Tools: Familiarity with monitoring tools such as Prometheus and Grafana.
• Virtualization: Experience with virtualization technologies (ESXi / VCenter).
• Deployment Tools: Knowledge of deployment tools (Ansible, Munki).
• Backup Solutions: Experience with backup solutions (Veeam).
• Experience as a System Administrator, Network administrator or similar role