Job Responsibilities :

Manage the operation of applications laboratory and lead its team of scientists.

• Prioritize the laboratory work and technical service activities
• Lead and motivate the team of scientists and address development areas
• Ensure that laboratory operates in a safe manner and adhering to government laws

Provide technical service to customers to facilitate sales of products

• Engage the team to provide information to customers on product properties, performance, and benefits
• Visit customers to do product presentation, discussion, seminar, workshop, training
• Encourage collaboration with customers on technical projects; develop formulation concepts & ensure more
• Work on Innovation projects together with the R&D (GTI) teams, as well as Local Sales teams

Promote deep understanding of products

• Product training to sales, distributors, and customers
• Participate in seminars and exhibitions, conduct technical seminars and workshops with customers

Coordinate the activities of the lab with external partners

• Liaise with sales team on technical service requests, updates and results
• Work together with Business Development & Marketing to create concepts and also to support New Launches.
• Participate in Global Expert Circles on technical exchange.

Job Requirements

• Degree in Chemistry, Chemical Engineering, Applied Science
• 5 years' working experience in applications laboratory and technical support
• Superior presentation, communication and negotiation skills, both written and verbal.
• Ability to work in a matrix organization and develop relationships with internal service functions.
• Excellent interpersonal abilities and strong drive for results
• Willing to travel around 25%

They have extensive knowledge of IT product requirements, features, benefits, and the process of implementing technologies in Domino’s stores. They are responsible for collaborating with the Customer Engagement Manager to support international master franchisees on the implementation of solutions. The IT Consultant is responsible for partnering to provide technology recommendations, proposing, and executing demos and documenting any technical gaps in the solution. The IT Consultant educates and translates the explanation of highly complex technical information of Domino’s products to international master franchisees to provide solutions. The Technology Consultant is responsible for supporting international master franchisees’ store infrastructure and Domino’s technology products for the purpose of diagnosing and resolving any technical issues. The Technology Consultant is an expert in Domino’s technology products and is responsible for analyzing customer’s needs, designing a solution, and implementing.

RESPONSIBLITIES

Provide Guidance and Expertise on Technical Solutions for Master Franchisees

• Collaborate with Customer Engagement Manager to understand goals and objectives and provide technical support to acquire new customers
• Qualify sales opportunities to evaluate the fit of a technology product in international markets and provide technical gaps analysis; identify technically fit solution for market
• Assist with identifying new products and/or features than can benefit international stores
• Collaborate with cross-functional teams (DPZ product strategy, design, and development teams) to determine how products could be modified to suit the needs of our international franchisees

Collaborate with Customer Engagement Team to Deliver Technical Demos and Solutions

• Collaborate to understand markets requirements, technical environment and needs
• Prepare and deliver technical presentations explaining IT products to existing and prospective international master franchises
• Consult and sell DPZ IT product portfolio; demonstrate benefits of Domino’s products versus competing products  
• Advise international franchisees on technology implementations to drive profitability and/or improving operations

Identify, Solve, and Monitor Issues to Increase Adoption and Customer Satisfaction

• Collaborate with internal teams on customer feedback and help resolve open issues, improve customer satisfaction and increase adoption of DPZ products
• Partner with franchisees to solve problems with installed products and answer any technical concerns
• Transition knowledge/relationships to delivery team, and monitor progress in the post-transition period
• Assist in researching and developing new products

Implement, Train and Configure Technology Products for Master Franchisees

• Collaborate with Customer Engagement Manager and IT Consultant to demo Domino’s technology products to existing and new international customers
• Train market users on new technology products
• Provide advice and guidance on technology best practices
• Collaborate with Customer Engagement Manager and plan a timeline for completion of projects or preform and produce root cause analysis (RCA) reports
• Provide excellence customer service on implementation and resolution of issues

Troubleshoot and Monitor Domino’s Technology Solutions

• Diagnosis technology products, system problems, inefficiencies, and weaknesses for international franchisees
• Understand franchisees’ business needs and provide a technical solution to the problem
• Collaborate with the technical in-house DPZ team to ensure familiarity with technology and advocate for global solutions for the technical problems
• Monitor the success of technology products that are implemented in international stores
• Produce detailed status reports on the efficacy of the technology and any gaps that should be addressed in core product; provide recommendations to Customer Engagement Manager

Principal Software Engineer, Network Technology - Singaporeans only

Location: International Business Park

Job Description

We are seeking highly talented Software Engineer, Network Technology with experiences in developing

application or middleware on embedded system (automotive ECU system is preferable) for connectivity and

network functions.

Job Responsibilities

• Design and develop protocol stacks for Vehicle Network/Communication functions or systems

(including but not limited to Ethernet, CAN, LIN, FlexRay, Optical related.)

• Develop subsystem prototyping such as DoIP and SOME/IP stack based ecosystem.

• Lead or participate in product software architecture definition and design which meet automotive OEM

requirement.

• Ensure and carry out forward design process and document quality according to V model to fulfil

stringent automotive industrial ISO standard.

• Implement software programming to realize defined architecture & design.

• Behave independently as technology domain representative for internal and external customers.

Preferred Skills and Experience Requirement

• Strong capability in independent thinking, self-motivation and innovative thinking.

• Deep understanding of network layer components such as IPv4, IPv6, routing, forwarding, TCP/IP.

• Deep knowledge in applying C, C++, JAVA or other scripting for different embedded system

development.

• 8 years' experience in the embedded system development, ARM processor, preferably in automotive

industry.

• Knowledge of software development using embedded C, C++, C#

• Knowledge of OS, data structures and algorithms.

• Knowledge of streaming media protocol and AVB.

• Knowledge of Real-time operating systems (RTOS), Linux, Android Auto or QNX will be added

advantage.

• Experience in developing time-critical functions in embedded systems.

• Proficiency with network monitoring protocols and tools.

• Knowledge of security engineering (building secure systems), Operating Systems and network security,

common attack patterns and exploitation techniques.

• Knowledge of system security analysis techniques such as threat modelling, attack trees etc.

• Excellent written and verbal communication skills.

• Experience with Automotive industrial protocols will be added advantage.

Qualification

• Bachelor's degree or above in Information Security, Electronic, Computer Engineering, Computer

Science or related field

Working Hours:

Monday to Friday

9am to 6pm

Salary :

$4500 to $8500 per month