Job Description Overview

• Participate in Infrasturture and Service Deployment
• Support and provide technical assistance in project deployment of new infrastructure (hardware or software)
• End-user support and other IT related support required.

Job Description Details

Network and Server Maintenance

• Monitor, troubleshoot, and manage the health of network systems (routers, switches, firewalls).
• Configure and maintain servers, including file, application, database, and web servers.
• Ensure security patches and software updates are applied to prevent vulnerabilities.

System Administration

• Manage and administer operating systems (Windows, Linux, etc.).
• Handle user account management, permissions, and access control.
• Conduct regular backups and recovery planning to protect data and ensure business continuity.

Technical Support

• Assist end-users with connectivity, hardware, and software issues.
• Document troubleshooting steps and solutions for recurring problems to improve efficiency.

Performance Monitoring and Optimization

• Monitor infrastructure performance using monitoring tools and address issues to maintain optimal performance.
• Identify opportunities to optimize resources, reduce costs, and improve efficiency in infrastructure usage.
• Coordinate with other teams to ensure comprehensive business continuity planning.

Collaboration and Communication

• Work closely with other IT teams, such as software development or data teams, to align infrastructure with organizational goals.
• Communicate effectively with non-technical departments to translate technical issues and requirements into understandable terms.

Job Requirements

Education and Experience

• Diploma or Professional Certification or Bachelor's Degree in IT or related Fields
• Preferably with 2 to 3 years experience in IT support, infrastructure deployment or systems administration

Technical Knowledge

• Knowledge in IT infrastruture with hands-on experience in hardware, servers, storage, netowrking and system setups.
• Proficiency in managing and deploying cloud-based services.
• Troubleshooting and technical support skills in diagnosing and resolving technical issues especially in a remote or hybrid work setting
• Familiar with security protocols such as firewalls, VPNs and encryption
• Background in participating in or managing IT projects especially in deployment will be added value.

Soft Skills

• Communication and Customer Service Skills
• Analytical Thinking and Problem-Solving to identify recurring issues, assess risks and propose solutions.
• Teaam Collaboration to work with different internal groups like engineering and operations.

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Salary: Up to S$6,000 (including transport allowance)
Working Hours: 5 days, 9am-6pm
Location: Ubi

Job Overview:

• The Assistant Project Manager supports the Project Manager in planning and executing IT hardware projects. Key responsibilities include identifying project needs, organizing project activities, and ensuring timely delivery of project milestones.

Key Responsibilities:

• Coordinate team activities and ensure smooth project execution.
• Perform administrative tasks such as tracking project milestones, maintaining deliverables, and preparing documents (e.g., Project Plans, Timelines, SOW, acceptance certificates).
• Organize meetings and prepare materials (reports, agendas, etc.).
• Lead projects from planning to deployment, managing schedules and risk mitigation.
• Engage vendors and manage project implementation and troubleshooting.
• Coordinate internal and external resources to ensure project stays on track.
• Analyze project progress, adapt scope and timelines as needed, and report outcomes or risks.
• Maintain client relationships and provide regular updates on project status.
• Assist with tender submissions, project planning, and documentation.
• Ensure compliance with safety regulations and maintain a clean working environment.

Requirements:

• Diploma or Degree in Infocomm Technology or Information Technology.
• Min 5 years of IT project management experience, particularly in planning scope and timelines.
• Experienced in all phases of IT hardware project lifecycle, from initiation to closure.
• Skilled in drafting and updating key documents like SOW, project plans, and acceptance tests.
• Experience in managing mid-to-large scale projects through all lifecycle phases.
• Proficiency in MS Project, Excel, Word, and PowerPoint.
• Strong technical knowledge in IT hardware (servers, switches, software).
• Detail-oriented with the ability to meet deadlines and work within budget.
• Excellent communication and client-facing skills.
• G50 clearance required.

We are hiring experienced IT Project Managers to deliver projects for a leading FinTech client within Singapore’s digital transaction landscape. In this role, you will oversee the deployment of next-generation POS terminals, managing each project from planning through to successful delivery and ongoing support. The ideal candidate has a minimum of 5 years of experience in the FinTech or payments industry, with a strong background in managing projects related to merchant terminals and digital transaction solutions. This is a unique opportunity to join a forward-thinking team at the forefront of digital payment technologies.

Key Responsibilities:

• Lead and manage the end-to-end project cycle for merchant terminal deployments, ensuring timely and successful delivery.
• Work closely with internal teams, vendors, and merchant partners to align project goals, requirements, and timelines.
• Conduct risk assessments, monitor project resources, and resolve project-related issues to meet milestones.
• Provide post-implementation support and facilitate training for merchants to ensure seamless operation.
• Ensure all projects adhere to industry standards, compliance requirements, and client expectations.

Qualifications:

• Education: Diploma or Degree in IT, Computer Science, Project Management, or a related field.
• Experience: At least 3 years in IT project management, specifically within the payment industry and with experience deploying merchant terminals.
• Skills:
  Proficient in electronic payment solutions, POS systems, and related technologies.
  Exceptional project management skills with familiarity in project management tools and methodologies.
  Strong communication, organization, and stakeholder management skills.
  Knowledge of compliance and regulatory standards within the payment industry.

Responsibilities:

• Leading project planning sessions

• Coordinating staff and internal resources allocation

• Managing project progress and adapt work as required

• Ensuring projects meet deadlines

• Managing relationships with clients and stakeholder

• Vendor management and escalation point for all matters arising from the project

• Oversee all aspects of project, budget, implementation and mantenance

• Designing and signing off on contracts

• Overseeing all incoming and outgoing project documentation

• Participating in tender process i.e. design, submission and review

• Designing risk mitigation plan

• Perform risk assessment and quality management

• Conducting project review and creating detailed reports for executive staff

• Optimising and improving processes and the overall approach where necessary

• Securing growth opportunities and initiating new projects

• Managing large and diverse teams

• Other ad-hoc duties as and when required

Requirements:

• Bachelor's degree in computer science, business, or a related field.
• 2-3 years of project management and related experience.
• Proven ability to solve problems creatively.
• Experience seeing projects through the full life cycle.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful.
• Proven ability to complete projects according to outlined scope, budget, and timeline.

IT Audit Manager role with Regional Insurer

• Established insurance brand
• Broad exposure
• Regional coverage

A regional insurer is seeking a IT Audit Manager to join the team.

As part of expansion plans, the role will work alongside other senior auditors to perform for IT Audit responsibilities. Perform end to end key risk issues/controls for the business, monitor and follow up on corrective actions according to business recommendations. An excellent opportunity for IT Auditors to grow their career in collaborative environment.

The ideal candidate should have at least 6-8 years relevant experience in audit covering IT Audit. Candidates who come from insurance audit or financial services background will be highly considered. Candidates with CISA, CISSP , CIA qualifications will be an added advantage. Strong communication skills a pre-requisite as you will be required to work closely with key stakeholders.

If you are keen, please click on the link to apply or email me with your updated CV at [email protected]. Look forward to hearing back, thank you.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Deliver expert support and comprehensive administration of the Microsoft 365 cloud environment, ensuring a secure and reliable infrastructure.

Key Responsibilities:

• Independently research, design, implement, and manage Microsoft 365 solutions for the organization.
• Oversee the Microsoft 365 environment, maintaining optimal availability, reliability, and performance.
• Continuously monitor system health; review, analyze, and test system performance.
• Conduct annual refresh for hardware, including endpoint devices and network equipment.
• Provide regular updates, perform backups, and restore data as needed.
• Work with internal teams to enhance functionality and improve user experience.
• Facilitate onboarding and offboarding processes for new hires and leavers.
• Document system configurations, processes, and create IT user guides.
• Deliver high-level support, working with internal teams and external vendors to resolve both onsite and offsite issues (including vessel support).
• Travel internationally to support vessel IT systems when vendors are unable to resolve issues remotely.
• Serve as the IT procurement officer, managing vendor relationships with excellent vendor management skills.
• Track and manage billing and subscriptions for SaaS applications and Microsoft 365.
• Maintain an inventory of IT hardware and software assets.
• Perform daily, monthly, and annual IT operational checks.

Requirements:

• Minimum 1 year of experience managing and administering Microsoft 365 environments.
• Over 2 years of experience as L1 support in a mid- to large-sized enterprise.
• Strong skills in customer service, communication, and problem-solving.
• Able to work independently as well as collaboratively in a team.
• Familiarity with networking and firewall configurations is a plus, though not mandatory.

Overview:
Manage full project delivery life cycle for IT and engineering projects, covering contract negotiations, risk management, budgeting, scheduling, resource planning, and stakeholder engagement. Ensure quality, cost-effective services, and maintain technical and service relationships with customers.

Requirements:

• Education: Degree in IT, Computer Science, Engineering, or equivalent
• Experience: 5+ years in managing large-scale IT and engineering projects with cross-functional teams
• Preferred Knowledge: Government security standards and professional certification (PMP, CITPM, CISSP)

Key Responsibilities:

• Oversee complex IT/engineering projects from initiation to completion, ensuring alignment with scope, schedule, and budget
• Define project objectives, deliverables, roles, responsibilities, and timelines, clearly communicating to the team and clients
• Manage budgets and costs to maximize revenue and margins
• Develop risk management plans, proactively addressing and mitigating potential issues
• Lead change management with impact analysis and contingency planning
• Build and lead a high-performance team, providing guidance and leadership
• Maintain proactive relationships with stakeholders, providing regular updates and resolving issues promptly
• Support pre-sales and collaborate with solution teams to develop RFPs

Skills Required:

• Experience with large-scale, multi-vendor systems in IT and engineering
• Strong project and financial management skills, client relations, and service delivery
• Proven record of managing multi-million dollar projects in government or commercial sectors
• Hands-on approach with excellent presentation, negotiation, and customer service skills
• Effective team leadership, motivation, and staff development

(EA Reg No: 20C0312)

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

Job Description:

• Monitoring, supporting, and ensuring maintenance and documentation of the MES model in terms of products, routes, operations, equipment, recipes, and lot movements
• Ensure the smooth operation of the MES software and its integration with other systems such as ERP systems
• Identifying opportunities for process improvement and optimisation within the manufacturing environment through the analysis of MES data and collaboration with cross-functional teams
• Participating in MES-related projects, including project planning, resource allocation, and progress tracking, to ensure successful project delivery within scope, budget, and timeline constraints
• Assist in the planning, implementation and administration of M365 services such as MS Power Automate, PowerBI, SharePoint Online, Teams, Intune, OneDrive and other components
• Support in the conception and implementation up to the introduction of the projects in all phases for a sustainable operation, including Cloud projects
• Further development of our Digital Workplace vision
• Any ad hoc duties assigned by supervisor/manager

Job Requirements:

• Bachelor/Diploma in IT with extensive hands-on experience in the area Automation and MES implementation
• Minimum 3 years hands on with MES software platforms implementation and support
• Proficiency in system integration in term of machine-to-machine and to application such as ERP
• Experience in delivering solutions for OEE, Energy Consumption, Traceability

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

• Supervise the setup, upkeep, and improvement of IT systems for office and vessel operations, ensuring alignment with operational requirements.
• Oversee network infrastructure, including onboard communications, to ensure stability and optimal performance.
• Establish and enforce data security measures to safeguard vessel operation information and company data.
• Conduct routine security evaluations and audits to detect vulnerabilities and maintain regulatory compliance.
• Provide timely technical support to office staff and vessel crews, swiftly addressing IT issues to prevent disruptions.
• Implement remote support solutions for vessels to enable quick troubleshooting and resolution.
• Lead IT projects focused on software deployment, system enhancements, and technology integration across the fleet.
• Collaborate with various departments to ensure IT initiatives support business goals and operational needs.
• Manage the IT team through hiring, training, and mentoring, fostering skill development and high performance.
• Encourage a collaborative atmosphere that promotes innovation and continuous improvement in IT practices.
• Plan and manage the IT budget, balancing cost-effective solutions with operational requirements.
• Track IT-related expenses for projects and equipment to ensure adherence to budget limits.
• Design and deliver training programs on new technologies, software, and IT security best practices.
• Ensure employees have the necessary technology skills to perform their roles effectively.
• Maintain accurate documentation of IT systems, policies, procedures, and incident records.
• Provide senior management with regular reports on IT performance metrics, project progress, and security audit results.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; a master’s degree is preferred.
• At least 3 years of experience in IT management or a related role.
• Strong knowledge in network administration, data security, and enterprise software systems relevant to shipping operations (e.g., ERP systems).
• Proficient in troubleshooting hardware and software issues onshore and onboard vessels.
• Proven leadership experience, with strong interpersonal skills to promote team collaboration.
• Ability to manage projects from planning to completion, ensuring efficient use of resources.
• Strong problem-solving skills and a strategic approach to identifying IT needs and improvement areas.
• Ability to conduct risk assessments focused on data security and operational efficiency.
• Excellent communication skills for conveying technical information to non-technical stakeholders.
• Proficiency in training staff on new technologies.

We are looking for a Senior Analyst, Portfolio Management to join our client’s team, responsible for driving portfolio performance and supporting strategic investment decisions across the business.

Our client is a rapidly expanding self-storage provider and part of a private equity-backed portfolio, entering an exciting growth phase. You’ll work closely with cross-functional teams and provide key insights to help shape the company’s future direction.

Key Responsibilities:

1. Portfolio Management:

• Track and optimise portfolio performance using key metrics.
• Conduct portfolio rebalancing to maximize returns and mitigate risks by monitoring market conditions and regulatory shifts.
• Benchmark portfolio performance against industry standards to ensure competitive positioning.
• Support M&A, divestitures, and strategic investment decisions.

2. Data Analytics & Governance:

• Provide data-driven insights for portfolio optimisation.
• Maintain a strong financial reporting framework for data integrity and reliable decision-making.

3. Financial Strategy:

• Develop strategies to enhance portfolio performance.
• Support budgeting, forecasting, and capital allocation processes.
• Conduct in-depth financial analysis, including scenario modeling, market evaluation, and portfolio trend analysis to identify value-creation opportunities.

4. Stakeholder Management:

• Prepare and present detailed reports and recommendations to senior leadership.
• Collaborate with internal teams to ensure alignment of portfolio strategies with overall corporate goals.

Key Skills:

• Strong analytical skills, with a data-driven approach to decision-making.
• Proficiency in financial modelling, forecasting, and Excel, with a high level of accuracy in analysis and reporting.
• Adaptability in fast-paced environments, adjusting strategies to meet evolving market conditions.
• Excellent communicator and team player with a growth mindset and commitment to excellence.

Desired Qualifications:

• Bachelor’s degree in Finance, Real Estate, or Business Administration; an advanced degree such as an MBA or a Master’s in Finance is advantageous.
• Minimum 5 years of experience, preferably with asset or fund management firms

Job Description:

• In Charge of setting up Laptops for users and user PC software installation and assist users to setup their mobile devices for Outlook email and Microsoft Teams meeting
• Responsible in maintaining and updating IT inventory list and IT spare parts management.
• Taking charge of working with vendors to resolve IT hardware failures and proprietary software issues and preparing documentation for IT software installation, troubleshooting steps, server rack and network diagram
• In Charge of attending to end users' requests and resolve their PC/laptop hardware and software issues either onsite or remotely and performing of Preventive Maintenance including all office laptops and pc
• Taking charge of working with the IT Team for project implementation and ring central maintenance

Requirement:

• Minimum Diploma in Information Technology
• Minimum 2 years’ relevant experience in Level 1 &2 Technical Support and experience in Microsoft Office application and servers

1. To act as a single point of contact for all user incidents, requests, and general communication.

2. Provide Level 1/2 support to all applications or software systems.

3. Coordinate with different support team to ensure issue resolved with proper resolution recorded.

4. Follow SOP and policy defined.

5. Knowledge Base Maintenance.

6. Provide incident management for all in-scope assets.

7. Responsible for tickets resolution within scope of support, with the use of remote diagnosis and resolution where appropriate.

8. Responsible for call logging, call assignment, incident management & coordination, call tracking and follow up to closure within agreed SLA.

9. SLA compliance and reporting.

10. Responsible for scheduling the engineers for onsite service calls.

11. Log all calls in the CRM system provided; review and manage all incidents and problems to ensure accurate recording, appropriate classification, timely escalation and updates to the customers.

12. Manage proactive monitoring using relevant tools and manage the alerts and tickets generated to closure.

13. Review the incidents and contribute to building up a knowledge base for effective and efficient IT support.

14. Develop and maintain service desk metrics and reports.

15. Focus on first call resolution to ensure early closure of tickets.

• Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool.
• Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN.
• User Account Management (Add, Delete and Change) and follow Change Management processes.
• Escalate to Level 2 engineer if the issue not resolved.
• Remotely assist users with support needs.
• Manage and monitor internal assets to ensure accurate inventory records.

Our client, a well-established company is seeking for an IT Project Manager (Infrastructure - In-house role) - $ 7,000.00 + AWS + VB / 21 annual leave / Central area

Requirements

• Diploma or degree in IT / Computer or relevant
• At least 3 to 5 years experience leading a small team to run Projects - IT Operation.
• Hands-on experience in management and administration of all tasks assigned related to IT infrastructures including Servers and Network.
• Knowledge in Project Management, Project Tenders, IT budget for IT infrastructure and Vendor Management
• Strong communication and interpersonal skills..
• Independent and team player

Others

• Salary up to $ 7,000.00 + AWS + VB
• Office hours, 5 day work week
• 21 Days Annual Leave
• Central area

Interested candidate can send in your resume (word format prefer) to [email protected]

We are looking for a skilled IT Infrastructure Project Manager to lead and oversee complex IT infrastructure projects, ensuring successful execution from planning through completion. This role requires expertise in server and storage technologies, resource management, and budget management. The ideal candidate will possess excellent problem-solving abilities, experience with escalation management, and strong skills in customer relationship and third-party vendor management. A PMP certification is preferred, as is a tertiary degree in Information Technology or a related field.

Key Responsibilities:

• Project Planning and Execution:Develop detailed project plans for IT infrastructure projects, ensuring timely execution, resource allocation, and alignment with client objectives.
  Lead the implementation of server, storage, and related infrastructure technologies, coordinating with technical teams for smooth deployment.
  
• Resource and Budget Management:Monitor and manage project budgets, ensuring efficient resource utilization and adherence to financial targets.
  Oversee project resources, tracking performance and ensuring optimized resource utilization across project activities.
  
• Customer Relationship and Vendor Management:Serve as the main point of contact for clients, building strong relationships and managing expectations throughout the project lifecycle.
  Coordinate with third-party vendors and service providers to ensure timely delivery and quality service.
  
• Risk, Escalation, and Problem Resolution:Identify potential project risks and develop mitigation strategies to prevent issues before they arise.
  Address escalations, resolve project-related problems, and provide timely solutions to ensure project milestones are met.
  
• Reporting and Communication:Prepare and present project status reports, updates, and performance metrics for stakeholders.
  Facilitate project meetings, both internally and with clients, to ensure alignment on project progress and deliverables.
  

Qualifications and Experience:

• Experience: Proven experience in IT infrastructure project management, with a strong background in servers, netwroking and storage technologies.
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Certifications: PMP certification preferred.
• Technical Skills:Knowledge of IT infrastructure, including server and storage solutions, and experience managing large-scale technology projects.
  Familiarity with resource and budget management tools and best practices.
  
• Soft Skills:Excellent written, verbal, and presentation skills.
  Strong problem-solving skills with the ability to manage escalations effectively.
  Ability to manage client relationships and collaborate with third-party vendors to ensure project success.
  

Why Join Us?

This role offers the opportunity to lead impactful IT infrastructure projects within a supportive, growth-oriented environment. You’ll work alongside a team of experienced professionals to deliver technology solutions that support client goals and drive business outcomes.

• Open to working after hours and on weekends for maintenance or patching purposes
• 100% onsite role
• End-user support environment

about the company
My client is one of China’s largest state-owned energy and petrochemical enterprises. As the company continues to expand, they are seeking an IT Support Engineer to provide dedicated support to end users within the organization.

about the job

• Respond to end-user IT inquiries promptly, providing effective technical assistance with hardware, software, and network issues.
• Guide users through basic troubleshooting steps for common problems and escalate more complex issues to senior engineers when necessary.
• Install, configure, and maintain software on computers and mobile devices for end users. Support setup and troubleshooting for various hardware, including computers, printers, peripherals, and AV equipment, resolving connectivity and printing issues as needed.
• Support the setup of AV systems for meetings and presentations, troubleshooting and resolving related issues to ensure smooth operation.
• Assist users with any issues related to in-house applications, collaborating with developers or relevant teams to resolve technical problems. Provide user guidance and support for effective application usage.
• Create and maintain user guides for various software applications, including in-house solutions, to support users effectively.
• Handle other IT-related duties or projects as assigned to support the company’s operational needs.

skills and experience required
Basic knowledge of Windows OS, email servers, and Citrix. Proficiency in Microsoft Office Suite.

IT troubleshooting experience and experience supporting mid to large group of users.

what's the offer
This a permanent opportunity for a IT Support Engineer will pay a salary range of $ 4,000 - $ 4,800 plus benefits.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

About us

Azqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients.

Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence and resources made available by Capgemini under our strategic agreement (minority shareholder 20%) and positioned as the expert partner for the digital transformation of tomorrow's Wealth Managers with a single ambition: to make S2i the technology and banking operations platform of choice for the Wealth Managers in its international markets.

Our business has a single purpose: building partnerships with tomorrow's Private Bankers and Wealth Managers, helping them adapt and develop in a fast-changing world. We do this through a comprehensive and integrated technology solution, operational services and high-quality consultancy services, backed by our quality process. All available in the 11 countries where our user

community is active, with a unique system : S2i.

Job Responsibilities:

The incident manager will be part of the Client Service team, working on the resolution of issues raised by users. Incident manager is in charge of supervising and monitoring incidents within AZQORE, lead and facilitate the resolution and closure of the incidents conforming to the SLA. He/she will engage the relevant domain experts for resolution, track the incident throughout its lifecycle and communicate the status to relevant stakeholders. As part of the incident management process, prepare and document post mortem (with action plans) for major incidents and communicate to relevant stakeholders in a timely manner.

Analysis, development and estimations activities :

- Actively collect necessary information for incident communications and incident reports action plans from AZQORE teams.

- Analyze the information gathered from experts and summarize it in a comprehensive manner.

- Activate crisis meetings and calls when necessary.

Management and supervision activities :

- Write detailed incident report and perform timely communication to the stakeholders.

- Write and adhere to incident reports action plan.

- Take part in incident management process improvement.

- Regularly update and document procedures.

Communication and client contact activities :

- Publish incident communications, updates and action plans.

- Lead crisis unit.

- Communicate necessary information to manager.

- Participate to the resolution ticket which may become an INC or not.

Control Activities:

- Ensure that SLAs and OLAs are met in terms of incidents.

- Supervize the updating and closing of corresponding incidents in the JIRA tool.

Job Requirements

- Minimum 8-10 years experience in IT client service/ incident management roles within banking industry

- Good knowledge of banking domain, operating systems, networks, applications, incident management, ITIL process.

- Technical knowledge required: Systems Architecture, applications architecture, network, virtualization, server management, desktop service, mobile, security tools, ITIL process.

Key Responsibilities:

• Assist in project planning, scheduling, and budgeting.
• Track project progress and identify potential risks.
• Coordinate with team members and stakeholders to ensure project timelines are met.
• Prepare project documentation and reports.
• Support project management tools and methodologies.
• Contribute to project risk management and issue resolution.

Required Skills and Qualifications:

• Basic understanding of project management methodologies (e.g., Agile, Waterfall).
• Good communication and interpersonal skills.
• Strong organizational and time management skills.
• Basic knowledge of IT systems and processes.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Skills and Qualifications:

• Experience with project management tools (e.g., Jira, Asana, Trello).
• Certifications in project management (e.g., PMP, PRINCE2).
• Experience with ITIL frameworks.

• Setting up workstations with computers and necessary peripheral devices
• Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Installing and configuring appropriate software and functions according to specifications
• Data Entry for necessary software and coordination works.

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

You will find purposeful career in a social service agency that is progressive and committed to serving the needs of our community. You will find positive and collaborative work environment that promotes staff wellbeing, and believes in the development and growth of their people. A place where passion and progress can be realised.

RESPONSIBILITIES

The IT Executive II is a key member of Care Corner's internal IT team responsible for the support of PC & peripherals, network and enterprise systems used in Care Corner Singapore and Care Corner Senior Services. This role will work closely with the end-users, internal IT team, outsourced Level 1 helpdesk support service, as well as vendors/service providers via back-to-back support arrangements.

Reporting to the Head of IT and Digitalisation, the IT Executive II has both technical and non-technical responsibilities.

On the technical front, the IT Executive II will be supporting IT hardware and network (e.g. PCs, printer and network equipment) as well as administration of Microsoft 365 and related applications (including Exchange, Sharepoint and Teams phone), Entra and Azure Portal, Intune Management Portal, Salesforce, cloud backup solutions, and other SaaS solutions. There are regular tasks such as the monitoring and follow-up of system resources and alerts, including site availability, vulnerabilities and DNS records, and also Helpdesk tickets & reports. This role will also manage projects, such as relocation or upgrade of office networks, and migration of telephony systems. The IT Executive is also expected to assist with the research, development, troubleshooting and maintenance of low-code/no-code applications such as Power Automate & PowerBI.

On the non-technical front, this role will assist with IT sourcing and procurement, vendor management, project and system documentation, user training, policy enforcement, contract, license and subscription management, billing, and IT asset management.

RESPONSIBILITIES

Specific responsibilities for this role include:

• Supporting the running, administration, update, and documentation of Care Corner's IT environment, such as but not limited to, PCs & peripherals, network, Microsoft 365, Azure, Entra, Intune, cloud backup solutions and Salesforce.
• Assisting with the monitoring and follow-up of system resources and alerts, including site availability, vulnerabilities and DNS records, and also Helpdesk tickets & reports.
• Managing projects, such as relocation or upgrade of office networks, and migration of telephony systems.
• Assisting with the research, development, troubleshooting and maintenance of low-code/no-code applications such as Power Automate & PowerBI.
• Assisting with non-technical activities, such as IT sourcing and procurement, vendor management, project and system documentation, user training, policy enforcement, contract, license and subscription management, billing, and IT asset management.
• Undertaking any other technical or non-technical activities that may be required from time to time.

REQUIREMENTS

• Tertiary qualification in information technology or equivalent together with relevant experience in network and system administration and support, especially on Microsoft 365 & related applications, and Salesforce.
• A positive attitude & enthusiasm towards problem-solving, research, learning and application of knowledge.
• Meticulous, proactive and timely in above-mentioned responsibilities.
• Excellent team-worker, yet independent in troubleshooting issues and/or finding/proposing solutions.

Tertiary qualification in information technology or equivalent together with relevant experience

Hard skills and soft skills are both important for this role to service the internal customers and integrate with partners/vendors.

• relevant experience in network and system administration and support, especially on Microsoft 365 & related applications, and Salesforce.
• A positive attitude & enthusiasm towards problem-solving, research, learning and application of knowledge.

Thank you for your application however, we regret that only shortlisted candidates will be notified.

Job Description :

• Good communication and problem-solving skills

• Excellent interpersonal skills

• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.

• Helpful and well-mannered

• Working tirelessly to enable the growth and development of organization that is customer centric and outward-looking.

• Raising of Service Requests, Tracking of SRs, assets and organizational activities

• Maintaining Assets tracking and movement

• Broadcasting of Patches and Scheduled Maintenance

• Logging case and escalating to engineers, Email Transactions

• Issue RSA token and Internet Separation Devices and maintaining the asset inventory of it as well

• Proficient in Microsoft Office applications, Windows VISTA / Windows7/ Windows8

Responsible for design and development of software products and applications.

Extensive hands-on software development experience is a must.

Chief architect for software solutions and products provided by the company.

Must be up to date with the latest technologies like AI, Data Science.

Managing and guiding IT development teams, including hiring, training, and performance evaluation

Manage strategic vendor and technology partner relationships.

Qualifications:

Master's degree or PhD in Computer Science.

12+ years of experience in similar role.

7+ years of relevant experience is a must.

Have worked in Startup environment.

Proficient in latest technology for IT systems like IoT, AI, Data Science.

Relevant certifications like ToGAF,CGEIT, Data Management is a must.

Extensive experience working with North American and Europe clients.

Willing to work on different time zones.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Provide technical support for incoming queries and issues related to desktop support, mobile device management, video conferencing.
• Install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement.
• Wipe drives with proper chain of custody and inventory management.
• Resolve incidents and upgrade different types of software and hardware.
• Installation of new hardware for customers, such as new monitors, docking stations, or keyboards devices.
• Accurately record, update and document requests using the IT service desk system.
• Resolving service delivery and client issues in a timely professional manner.
• Determine the best solution based on the issue and details provided by customers.
• Identifying and escalating business and technical challenges as appropriate

Job Requirements:

• Diploma / Nitec in IT, Computer Engineering, Electrical, Electronic or relevant
• 1 to 2 years of relevant experience
• Mandarin speaking - to work with chinese associates
• 5 days work (Monday to Friday / 9am to 6pm)
• Work location at Harbourfront, Keppel Bay Tower
• Salary $2600 - $3000
• Start work immediately or within short notice

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.