As an IT Executive, you will play a crucial role in maintaining and enhancing our IT infrastructure to ensure seamless operations and support for our end users. Your expertise will be essential in managing various IT systems, applications, and platforms, facilitating effective data exchange, and safeguarding sensitive information against security threats and compliance issues.

Responsibilities:

• Provide expert end-user support for hardware and software issues, including Microsoft Windows, Microsoft Office 365, and antivirus solutions.
• Maintain and administer servers and all IT-related equipment to ensure optimal performance.
• Maintain comprehensive documentation for IT asset tracking, software licenses, user manuals, and operational procedures.
• Collaborate on end-user projects, including hardware and software refreshes, upgrades, and new implementations to improve system efficiency and effectiveness.

Requirement:

• Minimum 2 years of hands-on experience in IT infrastructure, covering various operating systems, cloud, virtualization and networking
• Technical proficiency in operating systems, particularly Windows Servers and Linux.
• Experience with cloud technologies, including Office 365, Azure, and AWS.
• Experience with virtualization infrastructures such as Hyper-V and VMware.
• Knowledge of networking devices, including Cisco and Aruba equipment.
• Good understanding of firewall technologies, specifically Palo Alto and CheckPoint.
• Diploma in Information Technology (IT) or similar disciplines

Responsibilities:

• Led system patch management to ensure security, stability, and performance of business services.
• Coordinated patch deployment schedules and collaborated with IT, security, and vendors for smooth operations.
• Managed a team, overseeing daily tasks and ensuring efficient, compliant execution.
• Monitored patch deployments, resolving issues to minimize disruptions.
• Worked with cross-functional teams to align on requirements, schedules, and incident management for vulnerabilities.
• Generated compliance reports and prioritized system maintenance.
• Provided proactive support and on-call availability for business continuity.

Technical Skills:

• 8+ years of experience in IT operations and patch management.
• Familiar with patching tools (e.g., SCCM, BigFix) and project management software (e.g., Jira).
• Strong understanding of server systems and infrastructure.
• Experience managing teams in dynamic, high-pressure environments.
• Customer-focused with excellent communication skills.

Qualifications:

• Bachelor’s degree in Information Systems or related field.
• Proven leadership in managing technical teams and system maintenance.

(EA:20C0196)

R22108971

Job Overview:
We are seeking an ambitious IT Sales Account Executive to join our growing team. In this role, you will be responsible for managing and growing existing client accounts while identifying new sales opportunities. The position is focused on inside sales, account servicing, and providing technical solutions to meet clients' IT needs.

Key Responsibilities:

• Account Management: Maintain and build long-term relationships with existing clients, ensuring high levels of satisfaction and retention.
• Sales Growth: Identify opportunities for up-selling and cross-selling IT solutions and services to existing clients.
• Inside Sales: Conduct outbound calls, emails, and virtual meetings to generate new business leads and set appointments for the sales team.
• Solution Selling: Understand clients’ business needs and provide tailored IT solutions to meet their requirements.
• Proposal Development: Prepare and present sales proposals, quotations, and service agreements to clients.
• Client Support: Provide post-sales support, ensuring successful implementation and satisfaction with the delivered IT solutions.
• Collaboration: Work closely with the sales and technical teams to ensure seamless delivery of solutions.
• Sales Reporting: Track and report on sales activities, forecasts, and targets to management.
• Market Research: Stay up-to-date with IT industry trends and competitor offerings to position the company effectively in the market.

Required Experience & Skills:

• Proven experience in inside sales or account management, preferably in the IT or technology industry.
• Strong understanding of IT products, services, and solutions (e.g., software, hardware, cloud services).
• Excellent communication and negotiation skills, with the ability to engage clients effectively over the phone and via email.
• Experience with CRM software and sales tracking tools (e.g., Salesforce).
• Strong customer service skills and the ability to build lasting relationships with clients.
• Goal-oriented, with a track record of achieving or exceeding sales targets.
• Ability to understand client needs and present relevant IT solutions in a compelling manner.
• Self-motivated and able to work independently in a fast-paced environment.

How to Apply:
If you are passionate about IT sales and account management, we’d love to hear from you.

Purpose of Role:

Destination Services is mainly based on the welfare policies provided by the company, providing relocation services for cross-border transfers, new hire employees, and international assignments. This role is to support the regional destination service lead in APAC, in all potential operations matters for day to day work, as well as accompanying project work for the function.

Responsibilities:

• Detailed monitoring of the Destination Services Tracker to ensure that the data collection is robust, vendors are keeping to SLAs, and spotting any errors.
• Ensure that service delivery of services from vendors is of high quality (meeting the standards made clear via internal documentation), as well as ensuring that communication in internal communication platforms is clear, concise, and meeting documentation standards for proper audit trails and record keeping.
• Spot checks factual accuracy and guidance in internal communication platforms, and escalates to the regional Destination Services Lead (DSL) if there are any issues that need to be addressed.
• Be the first point of contact for employees reaching out for clarification internally, as well as to bring escalations and deeper questions to DSL for further investigation.
• Assist with data review projects as needed.
• Responsible for editing and translation of new Destination Service Guides for all APAC locations, and support quarterly review cycle as needed.
• Review various systems of record for accuracy, and communicate with suppliers/HROP/and other stakeholders as needed
• Assign new cases to the vendors, including monitoring for data accuracy and ensure timely follow up of all services once authorized
• Answer base level queries from vendors/employees.
• Support as 2nd pair of eyes for DSL, for daily casework.

Minimum requirements:

• Bachelor's degree or above
• More than 3 years of work experience in a relevant HR/Process Operations field.
• Proficient in Excel (vlookup/hlookup/conditional formatting/pivot tables/etc) or other data processing tools
• Good experience in reconciliation and data analysis, with good communication skills and proactive service awareness.

Responsibilities

• Manage IT infrastructure (including SDWAN and cybersecurity solutions), servers (including VM) and backup solutions (on-premises and cloud)
• Manage various IT assets including user PC, Retail POS and peripherals, printers (including barcode printers), electronic shelf labels, digital signage, mobile phones and tablets etc.
• Manage various SAAS solutions including Microsoft 365
• Problem solving, troubleshooting & user support
• Project management of IT initiatives
• Liaising with various external vendor solution providers
• User training, UAT, user/system documentation and change management.
• Assist in developing and implementing IT policies, protocols, procedures, solutions, and best practices including incident reporting on containment and remediation.
• Be part of project management team on IT initiatives (including system updates and migrations) starting from managing timelines, requirements gathering, specifications, sourcing of solutions, evaluation of solutions, managing implementation process including UAT, user training and system documentation.
• Assist to conduct regular system audits, regular checks on network and data security and testing to detect issues within the IT systems.
• Identify opportunities to improve and update software and systems for higher productivity.

Prerequisites

• Minimum 3 years work experience in IT support, systems administration, or network management, experience in setting up or maintaining basic infrastructure (networking, server setups) is a plus.
• Diploma in Computer Science, Information Technology, Network Engineering, or related field.
• Familiar with configuring and maintaining servers, workstations, and network devices.
• Good analytical, logical and problem-solving skills.
• Team player and able to independently and self-motivated.
• Able to communicate clearly with both technical teams and non-technical staff.

You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.

KEY RESPONSIBILITIES

• Monitor condition of server, apps and security measures
• Identify, log and resolve technical problems of the scope (Incident Management)
• Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
• Respond to site to troubleshoot, diagnose and rectify faults
• Liaise and coordinate the recovery of systems
• Identify potential changes and system improvements for consideration and implementation (continuous improvements)
• Create, maintain and distribute reports of progress to service delivery manager.
• Any other ad-hoc tasks assigned

JOB REQUIREMENTS

• Good knowledge of windows operating systems, Clusters, NLB, or Unix
• Good knowledge of OS Provision, hardening and patching.
• Good knowledge of Solarwinds, Manage Engine.
• Good knowledge of AV solution such as Symantec.
• BMC Control-M
• Good server experiences like AD administration & basic networking experiences
• At least 3 years of relevant working experience in infrastructure support is required for this position.

SOFT SKILLS:

• Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.
• Good problem solving and logic skills
• Good communication skills (verbal and written) in English
• Excellent customer management skills

QUALIFICATIONS:

• Diploma or Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine. The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.

Job Summary:

Lead the Information Technology team to ensure efficient, secure, and legally compliant IT systems and support across the hotel, in alignment with COMO Hotels and Resorts' policies.

Tasks/ Responsibilities:

• Strategic Planning & Implementation: Plan, implement, and manage the hotel’s IT systems to maximize efficiency and effectiveness. Ensure alignment with overall hotel objectives and COMO’s standards.
• Stakeholder Liaison & Systems Enhancement: Engage with stakeholders to understand their IT needs, evaluate existing systems, recommend enhancements, and provide regular progress reports.
• Security & Compliance:Perform regular testing, updating, and application of security patches. Ensure all IT operations comply with legal requirements and internal policies, including maintaining a robust disaster recovery plan.
• Project Management: Lead IT projects to address client department needs, including the creation of detailed project schedules and timelines.
• Technology Updates: Stay updated on the latest IT developments in both hardware and software. Attend user group meetings and report on emerging issues or opportunities.
• Policy & Procedure Management:Ensure IT system policies and procedures are current and comprehensive, with regular reviews and updates, especially regarding health and safety regulations.
• Communication: Communicate IT-related issues, changes, and updates to end-users via appropriate channels, including team meetings.
• User Documentation: Develop, maintain, and update user manuals for all hardware and software systems.
• Supplier & Contract Management:Collaborate with the Purchasing team to oversee supplier contracts, ensuring optimal service delivery.
• Team Training & Development:Provide ongoing training for IT team members and establish a realistic training schedule. Manage team performance through regular appraisals.
• Database Administration:Oversee the administration of multi-user databases, ensuring data consistency and integrity.
• Budget Management: Manage the IT department’s capital and revenue budgets in close collaboration with the Financial Controller.
• Performance Reviews: Conduct regular performance reviews of team members, fostering continuous improvement and development.
• Strategy Development: Lead the development, implementation, and review of IT systems and strategies in consultation with Department Heads/Directors.
• Standards Compliance: Ensure IT department operations align with COMO Hotels and Resorts' product specifications and Leading Quality Assurance standards.
• Systems Knowledge: Maintain comprehensive knowledge of all hotel systems to ensure their optimal utilization.

Description

• Responsible for overall IT support and maintenance
• Manage IT Request and ensure all IT Requests are processed in a timely manner with SLA
• Manage and support employee workstations, laptops or mobile devices for end-users to be in good working condition
• Maintain IT documentation for maintenance, updates, deployments or change requests
• Respond to alerts, issues or incidents promptly
• Maintain GCP, Azure, Microsoft cloud platforms and other cloud based IT infrastructure
• Maintain and patch servers and systems regularly
• Maintain backups and restoration tests
• Conduct IT induction training for users
• Participate in internal or external audits and accreditations
• Sourcing and purchasing of IT equipment
• Maintain cybersecurity and integrity against intrusions and vulnerabilities, preventing data loss, compromise.

Requirement

• Diploma/ Degree with at least 1 year of relevant working experience
• Good communication skills and rapport with staff
• Proactive and responsible to resolve problems.

Interested applicants are welcome to submit your MS Word resume to: [email protected]

EA Personnel: R1109773

EA Licence No.: 07C3676

Job Description

• provide adhoc technical support on daily basis ;
• see through the implementation of custom mobile app ;
• set up and maintenance of servers ;
• procurement and recording of company IT assets ;
• diagnose and troubleshoot technical issues

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices, mobile applications and other tech products (including maintenance of CPU set)
• Familiar with infrastructure set-up, server/firewall set-up, administration of server and domain (including domain migration)
• Proficient in Microsoft Excel (VBA is a plus)
• Excellent problem-solving and communication skills
• Diploma in Information Technology, Computer Science or relevant fields

Need 2 pax of Customer IT Support Representative for contact centre.

- Possess basic IT knowledge, familiar with phone applications and smart TV operations

- Familiar with internet surfing on the PC

- Basic troubleshooting of PC and software

- Contact Centre Experience

- Customer Service Skills

- Ability to Multitask / handle multiple service calls

- Ability to handle difficult customers

- Ability to draft professional email respond back to customers

- Have experience dealing with email correspondence thus requiring little to no supervision in vetting through the composed email

- Familiar with excel (lookup, pivot table, graph) to generate reports

- Effectively bilingual (English / Chinese)

Other information:

Role 1

- 5.5 days (44 hours per week)

- Working hours: Mon to Fri (2 shifts): 8.30am to 8.30pm (830am to 530pm) & (1130am to 830pm) Sat: 830am to 1pm

- Candidate will work Mon - Fri 1130am to 830pm, when there is a need of leave coverage, then schedule will be adjusted.

Role 2

- Rotating shift (including weekends and PH)

- As a back up engineer, he/she will work Mon to Thur from 10am to 10pm, only when he needs to cover other team members' absence, then the working hours is either 830am to 8:30pm or 1pm to 1am.

Fresh graduate/entry level candidates with basic IT knowledge are welcomed!

Salary Range : $3500 to $4500 with monthly mobile reimbursement claim max up to $80 and Corporate Grab transport account for travelling related to work purpose.

Work Environment

Office environment - Town area

Must be able to work at customer’s site based on the assigned project deployments

Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Job description

• Ensure the smooth operation and maintenance of the group IT systems.
• Maintain and update existing group systems in accordance with established processes and standards.
• Provide reliable and efficient local support for the office, ensuring minimal downtime and maximum productivity.

Responsibilities:

1.Update and maintain the existing group systems, ensuring they are in line with appropriate processes and standards.

2. Provide local support for the office, which consists of approximately 40 people.

3. Monitor system performance and troubleshoot issues to ensure continuity of services.

4. Implement and maintain security protocols to protect the company's IT infrastructure.

5. Collaborate with other departments to understand their IT needs and provide appropriate solutions.

6. Document system configurations, processes, and procedures for future reference.

Skills, professional experience

• Strong knowledge of Microsoft Windows environments.
• Proficiency in system administration tasks such as resources deployment, system updates, and troubleshooting.
• Excellent problem-solving skills and the ability to work under pressure.
• Good communication skills to effectively support and train users.
• Ability to work independently and as part of a team.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The IT Category & Sourcing Manager at Central Procurement Office is responsible for managing IT category buy and maximize the value of the spend. The IT Category & Sourcing Manager must be able to plan, lead, execute, track and manage sourcing for different IT sub-categories including but not limited to Server & Storage, Network & Cabling, IT security, IT Application Services, Website Management Services.

• Plan, lead, execute, track and manage the sourcing for IT category buy while working with NUS IT technical experts
• Build in-depth technical knowledge of the IT sub-categories on the job. Proactively monitor relevant markets and anticipate market fluctuations by monitoring price and market trends
• Review monthly spends, savings and compliance reports and lead effort to manage supplier performance and qualification
• Incorporate key performance indicators such as price, delivery, quality, policy compliance and supplier performance in all IT category sourcing
• Manage supplier relationships and resolve supplier issues as well as being proactive in management of supplier risks. Foster supplier development and innovation by building strategic partnerships with key suppliers
• Negotiate contract/supply agreements to secure the best price for the best quality of goods, services and contractual terms
• Utilise data analytics to provide insights into IT category performance and opportunities for optimisation
• Conduct regular supplier review for performance and sustainability key indicators

Requirements

• A recognized University degree
• Minimum 5 years working experience in IT infrastructure and/or Application development areas
• Able to write IT technical specification and involved in the procurement process
• Prior experience with government procurement processes is a bonus
• Possess project management, problem-solving and negotiation skills
• Proficient in desktop applications such as Microsoft Office - Word, Excel, PowerPoint and Outlook
• Strong proficiency in written and spoken English for drafting tender specifications and facilitating effective communication

Responsibilities:

• Responsible for all the technical requirements including code design, construction, testing, debugging and documentation
• Manage and coordinate enhancements and/or projects
• Partner with the business teams to analyse and prioritise requirements
• Partner and liaise with geographically diverse vendor teams to ensure deliverables are achieved within agreed time frames
• Set up frameworks of standards, guidelines and procedures
• Support the day-to-day management of the product including business queries and issue resolution
• Other ad-hoc projects as assigned

Requirements:

• Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent
• Possessing at least 3 years of application development and management experience
• Hands-on experiences in ASP .NET 4.0 and above, SQL Database Design, tortoise SVN, PHP
• Good knowledge of Bootstrap / HTML / CSS / AJAX / JQuery and other client or server-based web tools
• Other technology such as Java, Power BI, Outsystem, UiPath RPA, Boomi, OTRS will be added advantage
• Strong communication, social awareness and good interpersonal skills

To apply, please visit www.gmprecruit.com and search for Job Reference: 24999

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

We are looking for a Business Applications IT Executive to provide technical assistance to our employees. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades and handle IT related projects.

Major Responsibilities

IT Support

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Troubleshoot hardware and software issues
• Testing new technology
• Training end-users on hardware functionality and software programs.

Project Management

• Coordinate with stakeholders and external vendors engaged in the project
• Develop and maintain detailed project plans
• Manage project deliverables in line with the project plan
• Record and manage project issues and escalate where necessary
• Resolve cross-functional issues at project level
• Manage project scope and change control and escalate issues where necessary
• Monitor project progress and performance and provide progress updates to all stake holders
• Manage project evaluation and dissemination activities
• Work closely with users to ensure project meets business needs
• Definition and management of the User Acceptance Testing program
• Identify user training needs, devise, and manage user training programs

Business Applications & Software

• Assist and support in the maintenance of business applications and software
• Manage in the implementation and roll out process for both internal (regional and local team) and external (customers) parties
• Develop materials and training programs requirements for the applications and software
• Support both internal and external parties for solving trouble-related issues
• Conduct internal and external working and training as and when required
• Travel to external parties’ sites to provide training and application support

Qualifications

• Education: Diploma in Information Technology
• Experience: 1-2 years of experience in similar role
• A technical, logical thought process
• Problem-solving skills
• Communication skills
• Establish good working relationship with stakeholders
• Excellent organizational skill

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior