▪ To assist in coordination and logistics management of:
o Client device delivery
o Client device staging and image distribution
o Client device deployment & OS upgrade scheduling
o Client device acceptance
o Submission of Declaration Form & billing (if any)
o Support Project Manager on administrative matters (eg. Purchase etc.)
▪ Track and compile project report regularly.
▪ Update assets records of client devices handled by project team.
▪ Work with project team in ensuring that the client devices’ inventory records are updated & accurate
▪ Work with project team to handover the client devices for O&S
▪ Monitor, track & review the Project migration output and key project progress milestone.
▪ Submit the progress reports to Manager

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Descriptions:

• Participate in IT outsourcing risk management, lead IT outsourcing risk assessment, participate in due diligence and annual inspections of IT outsourcing vendors, participate in verification of the implementation of IT risk management and control measures of outsourcing vendors, and other IT outsourcing management work.
• Regularly organize and carry out inspections of the first line of defense, make inspection plans, scope and approaches for the first line of defense, and follow up with relevant departments or teams to complete the rectification of inspection problems.
• Take the lead in response of TRMG gap analysis and other regulatory requirements, verify the implementation of regulatory compliance requirements, and ensure compliance of the branch's IT risk work.
• Participate in the assessment and mitigation of IT risks and vulnerabilities, and monitor the completion of the mitigating of risk vulnerabilities timely. Participate in the assessment of local regulatory and head office IT risk alerts, and follow up with relevant teams to complete risk mitigation work according to requirements.
• Improve the IT risk identification and assessment working mechanisms and methods, and organize relevant teams to carry out IT risk identification and assessment work.
• Participate in the construction and organization promotion of IT risk quantification indicator system and other management tools , improve the use of IT risk monitoring platforms, cooperate with the second and third line of defense departments to carry out risk and internal control management work ; organize risk assessment matrix, RACA , KRI , LDC and other assessment work.
• Organize and complete the data collection, review and submission of the IT risk quantitative indicator system of the head office.
• Develop branch-level IT risk safety training plans and organize their implementation.
• Participate in completing other tasks assigned by superiors and the head office.

Job Requirements:

• Able to communication effectively both written and spoken in English & Chinese with internal/external stakeholders and HQ.
• Open to candidates with interests in IT risk, IT governance, IT audit, IT regulatory compliance who are keen to explore a career in IT risk management.
• Knowledge of regulatory requirements and industry practices (e.g. MAS TRM Guidelines, MAS Cyber Hygiene, ISO27001 etc.)
• Attention to details, with the ability to thoroughly and accurately review IT policies, process, reporting and audit responses.
• Bachelor's degree or above in IT relevant majors.
• Relevant professional qualifications and certificates will be a plus.

POSITION SUMMARY

An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical problems.

JOB RESPONSIBILITIES

• Provide support for end user desktops and laptops which include but not limited to internal hardware component replacements.
• Network, Desktop & Server OS support & administration.
• Provide first level troubleshooting & installation of software or firmware applications.
• Install, support & maintain IT peripherals such as keyboard, printer, projector & others.
• Support recurring tasks such as back up, patch management, IT system monitoring, cyber-security protection from viruses and spam wares attack, etc.
• Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems.
• Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
• Attend to emergency calls & weekend /off hours support.
• Any other responsibilities & ad hoc assignment as required.

JOB REQUIREMENTS

• NITEC or higher.
• Min 1 year experience in IT field works.
• Knowledge of current Windows & mobile operating systems.
• Good knowledge in IT hardware & administration support for Microsoft Windows.
• Strong analytical & problem-solving skills.
• Candidates familiar Microsoft Dynamics NAV, Microsoft Windows.
• Server & Microsoft SQL Server will have an added advantage.

My client is one of the leading hedgefund in thier own rights and they are looking for an experienced trade floor support engineer to join thier team!

MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:

Essential Experience:

• 5+ years supporting trading and post-trade systems.
• Experience managing a fast-paced and complex environment
• Some experience managing applications running on Linux OS
• Proficient in incident management and problem solving
• Excellent verbal and written communication skills

WORK EXPERIENCE/BACKGROUND:

Desirable

• Experience with NetData or DataDog is an advantage
• Experience with ticketing systems such as ServiceNow or Jira
• ITIL certification or equivalent incident management training
• An understanding of the FIX protocol

TECHNICAL/BUSINESS SKILLS & KNOWLEDGE:

• A degree in Computer Science, Engineering, or a related field

If you think you fit the role or know someone who does, feel free to send the updated relevant resume to [email protected] for a private and confidential conversation. Thank you and looking forward to speak soon!

EA Reg Number: R22107188

EA License Number: 07C3924

Company Registration No: 200609504D

1. IT Technical Responsibilities

1. Maintenance, administration and monitoring of Servers
2. Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
3. User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
4. Maintenance/ Administration of Network Infrastructure
5. Maintain and update firewall settings
6. Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
7. Assist IT Manager in implementing information and cyber security and control structures
8. Handle system backup, storage management and system recovery.
9. Conduct servers backup (daily/weekly/monthly backup)
10. Handle renewal of maintenance services for IT equipment/ software licenses
11. Perform tests and evaluations on new software and hardware
12. Liaise with vendors for IT equipment purchase and technical support
13. Liaise with vendors for new voice circuits, leased lines, data subscriptions, etc
14. Check invoices from vendors & perform cost allocation (Voice circuits & data subscription) for Finance
15. Provide desktop support duties
16. Workstation and trading phone setup for new users
17. Install and configure computer hardware, software, systems networks, printers and scanners, etc.
18. Provide technical support for User Desktops, BT Trading system, voice circuits, etc across the company (in person or over phone)
19. Support of desktop applications like Bloomberg and Refinitiv related applications
20. Troubleshoot hardware and software issues
21. Rollout Windows updates and patches
22. Regular checks for PC and Server OS patches and updates

2. Others

1. Assist in office renovation
2. Shifting of User positions or desk positions
3. Perform duties of an SMO – Safe Management Officer (acting as a back-up for the main SMO)
4. Any adhoc assignments by Management

Requirements:

- Minimum Diploma in Information Technology related field

- Minimum 1 year of experience

- Experience in firewalls, routers and switches configurations

- Experience in MS Active Directory Account, MS Exchange, VMWare and Linux administration

- Meticulous, resourceful, independent, good interpersonal skills and sense of responsibility

- Possess MCSA, MCP, CCNA knowledge and working experience in financial sector will be added advantage

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

You will be responsible in:

•On-site deployment and debugging of the application.

•Deliver service and support to Trakomatic’s customers both remotely and on-site.

•Work with customers to provide and process information in response to inquiries, concerns, and requestsabout products and services.

•Determine the issue by evaluating and analysing the symptoms.

•Diagnose and resolve technical hardware and software issues involving the product.

•Research required information using available resources.

•Stay current with system information, changes and updates.

•Log and keep records of customer queries.

•Work with the product team’s software developers to visit the customer if the problem is more serious.

Job Requirements:

•Experience with on-site deployment, debugging and customer support.

•Minimum Diploma in Engineering/Information Technology.

•Communicate fluently in English - spoken and written.

•Excellent teamwork and AGILE task management.

•Technical Scope (Back-end):

•Strong Network Setup and Debugging

•Windows command line, IIS

•Automated logging, usage report generation and bug reporting

•SQL Skills are a bonus

•Open to new ideas, approaches and opportunities
•Willingness to share information and support colleagues
•Decision-making skills with a proactive approach to issues.

Responsibilities

• Provide technical consultation to customers through understanding customers requirements and recommending the most suitable solutions and services
• Provide support to internal stakeholders in the sales process
• Work with sales on proposals and proposal presentation
• Provide support to marketing in marketing materials and events
• Engage vendors for support and solutions

Requirements

• Bachelor Degree from an established local Singapore university (NTU/NUS/SMU)
• Advantageous to possess a background in IT Infrastructure or related
• Excellent communications and writing skills
• Bilingual in English & Mandarin to communicate effectively with Mandarin speaking customers
• Good interpersonal, communication and presentation skills
• Ability to communicate technical and business concepts effectively to customers
• Ability to identify requirements and develop use cases based on customer’s business needs
• Self-motivated and able to work under pressure and to tight deadlines
• Knowledge in IT infrastructure, Microsoft 365 and Microsoft Azure will be advantageous

Desktop Support Engineer (Band 1)

Working Location: Tuas / Jurong / Changi (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm
Salary Range: $2,600 - $2,800

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Title: IT Operations Specialist

Job Description:

We are seeking an IT Operations Specialist with a diverse skill set encompassing basic network administration, Linux expertise, data center management, IT helpdesk support, knowledge of business continuity practices, familiarity with trading product setups, and a basic understanding of cybersecurity principles.

Responsibilities:

1. Basic Network Administration:

· Configure, maintain and troubleshoot network devices.

· Ensure network security protocols and procedures are implemented.

· Perform network monitoring and analysis.

2. Linux Hands-On:

· Manage Linux-based systems, including installation, configuration, and maintenance.

· Troubleshoot Linux server and application issues.

· Implement security measures and updates on Linux systems.

3. Data Centre Hands-On:

· Oversee the physical and virtual infrastructure of data center facilities.

· Ensure proper functioning of servers, storage systems, and networking equipment.

· Perform routine maintenance tasks and coordinate with vendors for repairs.

4. IT Helpdesk:

· Provide technical support to end-users, resolving hardware and software issues.

· Respond promptly to support tickets and inquiries, ensuring high levels of customer satisfaction.

· Document troubleshooting steps and solutions for future reference.

5. Business Continuity Knowledge:

· Develop and maintain business continuity plans and procedures.

· Coordinate with stakeholders to ensure effective disaster recovery strategies are in place.

· Conduct regular tests and drills to evaluate the effectiveness of business continuity measures.

6. Basic Trading Product Setup:

· Assist in setting up trading products, including product mapping and trading connectivity.

· Collaborate with trading teams to ensure smooth integration of trading systems.

· Troubleshoot trading-related issues and liaise with vendors as necessary.

7. Cybersecurity Focus:

· Implement cybersecurity measures to protect systems and data from unauthorized access, data breaches, and cyber-attacks.

· Conduct regular security assessments and audits to identify vulnerabilities and risks.

· Develop and enforce security policies, procedures, and best practices.

· Respond to security incidents, conduct forensic investigations, and implement remediation measures.

Qualifications:

· Diploma / Bachelor’s degree in Computer Science, Information Technology, or related field.

· CCNA certification or equivalent experience in network administration.

· Proficiency in Linux system administration, including shell scripting.

· Hands-on experience with data center operations and infrastructure.

· Prior experience in IT helpdesk support roles.

· Knowledge of business continuity planning and disaster recovery principles.

· Familiarity with trading systems and basic trading product setups is a plus.

· Strong understanding of cybersecurity principles and practices.

· Relevant certifications such as CompTIA Security+, ITIL are desirable.

· Strong problem-solving skills and ability to work under pressure.

· Excellent communication and interpersonal skills.

· Able to communicate in English and Chinese due to frequent interactions with China HQ and Chinese-speaking clients

If you find that you align with the requirements of this position and you are interested in the opportunity, please submit your CV to [email protected].

▪ To assist in coordination and logistics management of:
o Client device delivery
o Client device staging and image distribution
o Client device deployment & OS upgrade scheduling
o Client device acceptance
o Submission of Declaration Form & billing (if any)
o Support Project Manager on administrative matters (eg. Purchase etc.)
▪ Track and compile project report regularly.
▪ Update assets records of client devices handled by project team.
▪ Work with project team in ensuring that the client devices’ inventory records are updated & accurate
▪ Work with project team to handover the client devices for O&S
▪ Monitor, track & review the Project migration output and key project progress milestone.
▪ Submit the progress reports to Manager

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

As a Technology Consulting professional, you'll help businesses realise the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you'll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.

As organisations look to leverage the advantage IT offers, we'll work with you to develop the consultancy and analytical skills that you'll need in today's environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

About the opportunity

We're looking for Managers for Technology Consulting to join our team with experience in one or more of the following:

· IT Strategy / Planning

· IT Operating Model Assessment

· Design Thinking

· Agile Methodology

· Enterprise Architecture

Key Responsibilities:

· Ability to carry out As-Is assessment of IT, determine gaps, form hypothesis, design To-Be and develop IT Roadmap.

· Effectively manage performance improvement projects, develop analysis, run and engage client teams and stakeholders, and deliver high-quality work products.

· Process strong project delivery capabilities and familiar with project management and Agile methodology. Effectively manage both onshore and offshore resources.

· Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks. Develop relationships with team members across all EY practices to serve client needs.

· Demonstrate in-depth technical/functional capabilities and professional knowledge. Demonstrate ability to assimilate new knowledge. Possess good business acumen. Remain current on new developments in consulting services capabilities.

· Establish relationships with client personnel at appropriate levels. Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Stay abreast of current business and industry trends relevant to the client's business.

· Provide constructive on-the-job feedback/coaching to team members. Foster an innovative and inclusive team-oriented work environment. Play an active role in counseling and mentoring junior consultants within the organization.

To qualify for the role, you must have

· A bachelor's degree in computer science, engineering, accounting, finance or a related field.

· A minimum of 10 years of experience in consultancy, professional services or project management.

· Demonstrated ability to build trust and manage high level, executive relationships.

· Demonstrated ability to manage and supervise teams through all phases of the project lifecycle, including requirements definition, process and prose creation, business re-engineering, and application mapping.

Ideally, you'll also have

· Strong written and verbal communication, interpersonal, presentation, client service and business writing and consulting skills, coupled with a strong interest in further designing, developing and integrating business operations and technology

· Ability to research client inquiries and emerging issues

· A dedication to teamwork and integrity within a professional environment

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Job Summary

As the Manager – IT Solutions – Contract Logistics – APAC, you will be the driving force behind designing and implementing IT solutions that meet the unique needs of our customers. You’ll work closely with commercial teams on RFQ responses, document and analyze customer requirements, and ensure seamless, timely solution deployment. This is a strategic regional role that calls for deep expertise in Contract Logistics, a strong understanding of WMS and TMS systems, and commercial insight. Your collaborative approach will ensure customer-centric solutions and support business growth across APAC.

Key Accountabilities

• Represent IT in commercial discussions, managing bid qualifications, IT costing, solution design, and customer presentations.
• Act as the primary IT point of contact in all customer engagements, building lasting relationships and understanding specific needs.
• Coordinate with global and regional IT resources to develop innovative solutions tailored to customer requirements.
• Present IT solutions clearly and compellingly to both internal and external stakeholders.
• Conduct workshops to capture and validate customer requirements, ensuring that proposed solutions meet expectations.
• Develop detailed timelines and roadmaps for solution implementation, securing and coordinating necessary resources.
• Build and maintain strong relationships with IT Heads and senior stakeholders across the region and group, ensuring smooth implementation and operational success.

Qualifications, Experience, and Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years in IT solutions, with a focus on logistics solution design, business analysis, and implementation, ideally in a customer-facing role.
• Expertise with WMS, TMS systems, and EDI standards; hands-on experience in application development, integration, and implementation.
• Understanding of various contract logistics models and domains.
• Strong project management skills, with the ability to handle multiple projects simultaneously.
• Fluent in English and an additional Asian language, with the ability to translate complex technical concepts for non-technical stakeholders.
• Strong problem-solving skills to address challenges within the logistics domain.
• Familiarity with ITIL, Agile, or other relevant frameworks.
• Willingness to travel across the APAC region as needed.

Note: The job title is being used for talent attraction and job advertisement purposes.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 114,000 employees from 162 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs almost 10,000 people, and has ports and terminals in 18 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Job Summary

• We are seeking IT Project Manager to work on AI/ML projects, who will be responsible for managing the end-to-end delivery of AI and machine learning initiatives for AML models.

Mandatory Skill-set

• Bachelor’s degree in Computer Science, Engineering, Data Science, or related field;
• 5+ years of experience in project management, with at least 2-3 years focused on managing AI/ML projects in a financial services or technology environment;
• Proven track record of managing end-to-end delivery of complex IT projects, particularly AI/ML, automation, or data-driven initiatives;
• Strong understanding of AI/ML technologies, including machine learning models, algorithms, and data analytics;
• Experience with Agile methodologies (Scrum, Kanban, etc.) and project management tools (e.g., JIRA, Trello, MS Project);
• Familiarity with data infrastructure, cloud computing, and AI/ML platforms such as AWS, Azure, Google Cloud, or on-premise solution;
• Strong analytical and problem-solving skills to address challenges and risks proactively;
• Good verbal and written communication skills.

Desired Skill-set

• Certification in Project Management (PMP, PRINCE2) or Agile (Scrum Master, Scrum Product Owner);
• Knowledge of regulatory compliance requirements and data privacy standards (GDPR, PSD2, etc.) in the context of AI/ML solutions in banking;

Responsibilities

• Oversee and manage the design, development, and deployment of AI/ML models, algorithms, and data pipelines;
• Engage with business units to understand AI/ML project requirements and translate them into actionable project plans;
• Lead cross-functional teams, including data scientists, engineers, business analysts, and subject matter experts;
• Ensure adherence to project timelines, budgets, and quality standards;
• Conduct regular status meetings and updates with stakeholders, including senior leadership;
• Ensure thorough testing and validation of AI/ML solutions to meet quality and security standards;
• Ensure the integration of AI/ML solutions into existing IT infrastructure and banking systems;
• Stay updated with industry trends and innovations in AI/ML to guide the bank’s technology strategy;
• Drive the adoption of best practices in project management and AI/ML development methodologies;
• Prepare and present detailed reports, project updates, and business cases for senior management.

Role Overview

As the Vice President of IT Planning Team at Systems Office for Asia (ASO), you will be responsible for guiding the strategic direction of our IT initiatives. This role involves leading planning initiatives, improving processes, and collaborating with professionals across the APAC region. Your leadership will help achieve our business goals and improve operational efficiency. If you have experience in IT planning and are a proactive thinker, we encourage you to join our team and contribute to our success.

Job Responsibilities

• Business Plan Development
• Create and promote comprehensive business plans and strategies, ensuring they are effectively communicated and adopted across the organization.
• Collaborate with stakeholders from various regions and departments, including the Head Office, to ensure cohesive strategy development and execution.
• Strategic IT Planning and Execution
• In collaboration with SMEs, propose and evaluate innovative IT initiatives.
• Conduct thorough research and analysis to ensure the feasibility and alignment of these initiatives with business needs.
• Performance Monitoring and Reporting
• Develop and monitor key performance indicators (KPIs) of ASO to track the progress and success of IT initiatives.
• Prepare detailed reports and presentations for management, providing insights and recommendations based on data analysis.
• Generate monthly IT reporting and forecasting for submission to the Head Office, and assist in creating reports and presentation materials for executive meetings.
• Stakeholder Communication
• Act as a liaison between the IT Planning Team and other departments, ensuring effective communication and collaboration.
• Manage IT-related meetings and committees, leading and coordinating IT strategies across APAC managements.
• Cost Optimization
• Identify and implement cost-saving initiatives, including offshoring and other efficiency measures, to enhance operational effectiveness.
• Evaluate existing processes and recommend improvements to reduce costs and increase productivity.
• Strategic Partnership and Ad-hoc Support
• Act as a strategic partner to management, providing proactive support in ad-hoc tasks.
• Support management in evaluating the current organizational framework and proposing improvements.
• Ensure timely and effective responses to emerging issues, contributing to the overall strategic direction of ASO.
• Team Leadership and Development
• Lead and mentor a small team of IT professionals, fostering a collaborative and high-performance work environment.
• Provide guidance and support to team members, ensuring their professional growth and development.

Job Requirements:

• Minimum 10 years of experience in IT planning, including 3 years in strategic planning within the business domain with experience in IT initiatives and collaborated with IT departments.
• Experience in IT planning methodologies, tools, and best practices.
• Experience in developing and promoting business plans and strategies, with experience in coordinating with stakeholders from other regions and departments.
• Proven track record in developing and promoting business plans and strategies, with experience in coordinating with stakeholders from other regions and departments.
• Strong leadership and people management skills, with the ability to inspire and develop talent.
• Excellent analytical and problem-solving abilities, with a keen eye for detail.
• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Proactive, responsible, and able to work independently.
• Fast learner with a hands-on approach to problem-solving.
• Familiarity with IT strategy and the implementation of new technologies is preferred.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068053

Job Summary

As the Manager – IT Project Delivery – Contract Logistics – APAC, you will take charge of delivering high-impact IT projects from start to finish across the region. Working alongside the IT Solutions Manager, you will drive forward commercial logistics projects, managing project timelines, risk factors, and stakeholder engagement. In this influential, regional role, you’ll utilize your expertise in Contract Logistics, WMS, and TMS systems to deliver customer-centric solutions that push boundaries and elevate our service offerings.

Key Accountabilities

• Define clear project scope, deliverables, and milestones, ensuring all timelines are met and quality standards upheld.
• Create, manage, and track project budgets, ensuring alignment between forecast and actual expenses.
• Implement and monitor quality metrics to ensure optimal project delivery.
• Communicate and coordinate all change impacts with stakeholders, securing approvals and aligning on resources.
• Present IT solutions effectively to internal and external stakeholders, ensuring transparency and alignment.
• Conduct workshops to gather requirements and develop actionable implementation roadmaps.
• Maintain open communication with internal teams and external customers, ensuring expectations are clear and progress is tracked.
• Build productive relationships with IT Heads and senior stakeholders across the region, ensuring cohesive project delivery.

Qualifications, Experience, and Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Project Management Certification (PMP or equivalent).
• 5+ years in IT project management within supply chain/logistics, with a strong focus on solution design and customer-facing roles.
• Proficiency in WMS, TMS, and EDI standards, along with experience in application development, integration, and various contract logistics models.
• Proven experience in large, global organizations and cross-functional environments.
• Exceptional English proficiency, with additional language skills in Asia preferred; adept at translating technical details for non-technical stakeholders.
• Skilled in assessing and mitigating technical and business risks, with a strong analytical approach to complex challenges.
• Strong negotiation skills to address and resolve conflicts, ensuring successful project outcomes.
• Familiarity with IT frameworks such as ITIL or Agile.
• Willingness to travel across the APAC region as needed.

Note: The job title is being used for talent attraction and job advertisement purposes.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 114,000 employees from 162 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs almost 10,000 people, and has ports and terminals in 18 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Summary:

This role is part of the GM Resilience program, focused on standardizing and enhancing automation for Equity Derivatives trade processing in China, with future extensions to other APAC locations. The candidate will drive systems implementation, stock migration, and governance, ensuring robust operational processing models and technical transformations for Equity Derivatives.

Responsibilities:

• Gather requirements and prepare high-level functional specifications.
• Develop and manage project plans, delivery coordination, and governance.
• Coordinate with IT teams, front office, operations, and finance stakeholders for onboarding and capacity planning.
• Oversee test management for the front-to-finance chain.
• Manage stakeholder relationships, run program governance, and organize operational and working committees.

Requirements:

• Strong understanding of transversal architecture in a Capital Markets context.
• Basic technical analysis skills for systems interfacing, gap identification, and resolution proposals.
• Knowledge of the Trade lifecycle and Equity Derivative products.
• Experience working in matrix organizations and with stakeholders across geographies.
• Proven ability to manage projects with CXO-level stakeholders as sponsors.

Qualifications:

• Minimum of 5 years of experience in Business Analysis or Project Management.
• Exposure to Equity Derivatives trade processing systems implementation.
• Experience in front-to-back project implementation, including referential, trade booking, settlement, regulatory reporting, accounting, and group reporting chains.
• Bachelor’s degree or equivalent (minimum 3 years).
• Analytical ability.
• Critical thinking and proactivity.
• Ability to develop and adapt processes.
• Attention to detail and rigor.
• Strong communication and stakeholder management skills.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description:

• Contribute to projects for Antaes Asia clients
• Coordinating activities and processes required for effective day-to-day organization of IT Infrastructure assets and contracts management.
• Resource management, e.g., onboarding/offboarding/contract extension and headcount tracking and reporting including PPM Management and reporting.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Asset Management

• Develop and maintain frameworks, RACI, and end to end process/engagement model for on-boarding IT Assets in region (reconciling with financial books).
• Assist with the governance of asset inventory including stock take and checks.
• Periodic internal quality assurance assessment across IT Asset portfolio, highlighting any potential gaps, defining remediation plan and ensuring continued adherence to Group IT Asset Management standards.

Contract Management

• Ensure all contracts are registered in SourcingHub and aligned to Marley Asset Inventory.
• Ensure adherence of contracts and sourcing requirements of existing vendor services.
• Escalate appropriately to ensure Department Accountable Ex-Co are informed and necessary remediation implemented.
• Assist with designing process to streamline / and maintain an accurate BAU contracts management schedule.

Business Management / PMO

• Publish report of CTB/RTB consumption from Pyramid and follow-ups
• Maintain resource management plan.
• Assist with producing TCO reporting (on Apptio).
• Work with Procurement and Expense team on follow ups and maintain governance.

Job Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent
• Passionate and curious about technology and problem solving attitude
• Fluency in English and confident communicator
• Well-organized, self-motivated, enthusiastic, growth mindset
• Strong focus in establishing long-tern relationships with our clients / internal partners
• Good team spirit, able to work as a team and lead different teams together in order to achieve maximum business value
• Innovative and always performs market watch to bring new concepts or ideas

We are seeking an Information Technology (IT) Business Analyst with a strong interest in business processes and process re-engineering.

You will be part of the IT Application team supporting In-house applications.

Job Summary:

• Degree or Diploma in Software Engineering, Computer Engineering,
• At least 3-5 years of experience in delivering and supporting IT applications as a Business Analyst | System Analyst;
• Strong experience in requirements gathering, gap analysis, and documentation;
• Demonstrates exceptional ability to comprehend business processes and implement process re-engineering to address business needs and challenges;
• Good working experience in SQL, JIRA, and Confluence;
• Knowlege of software development lifecycles and agile methodologies;
• Strong negotiation, and stakeholder management skills;
• Strong communication, presentation, and documentation skills;
• Capable of working independently, managing stress effectively, and multitasking in a fast-paced environment.

Desired Skill-set:

• Experience in Hospitality/ Leisure based applications;
• Agile / Scrum certified;
• CBAP (Certified Business Analysis Professional) certification.

Responsibilities:

• Responsible for working with business users/product owners to gather business requirements;
• Translate business needs to ensure that developers and business users have a common consent;
• Articulate business requirements and translate them into functional and technical specifications;
• Facilitate the tracking and reporting of project progress, issues, and risks to ensure timely delivery of project milestones;
• Proficient in concurrently supporting multiple application systems and platforms;
• Adhere to the organization and project standards & guidelines.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description & Requirements

• Perform end user IT Support
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Primary Role

Information Security Officer (ISO):

• Develop, implement, review, update, and enforce information security policies and procedures to ensure compliance with ISO standards and regulatory requirements.
  • Regularly review and check IT processes, systems, and controls
• Identify, assess, and manage information security risks including suggest of improvements and recommendations
  • Work with relevant stakeholders to develop and implement risk mitigation strategies.
• Lead the response to information security incidents, conducting investigations and implementing corrective actions.
• Develop and deliver security awareness training programs for employees.

Secondary Role

• Provide technical support to end-users, addressing hardware, software, and network-related issues.
  • Diagnose and resolve technical problems through phone, email, or in-person communication.
  • Assist users with system access, password resets, and account management.
• Install, configure, and update software applications on end-user devices.
  • Ensure that software licenses are properly managed and adhered to.
• Maintain accurate documentation of IT support processes, troubleshooting steps, and solutions.

• Experience in supporting a user size of >100 users
• Proficient in Microsoft 365 (M365) administration, including user management, Intune device management, and security configuration
• Skilled in managing endpoint devices: Windows OS, Android and IOS

about the company
My client is seeking an IT Support Engineer to provide dedicated support to end users within the organization.

about the job

• Design, implement, and manage Microsoft 365 solutions, ensuring system availability, reliability, and optimal performance.
• Regularly monitor system health, perform performance testing, and manage backups and restores as required.
• Conduct annual hardware refresh for endpoint devices (Windows, Android, iOS) and network equipment.
• Provide onboarding/offboarding for employees, troubleshoot issues onsite and offsite (including vessel support), and document system configurations, processes, and user guides.
• Serve as the IT procurement officer, managing vendor relationships, purchasing, and overseeing billing and subscriptions for SaaS and Microsoft 365.
• Maintain IT hardware/software inventory and perform daily, monthly, and annual IT operation checklists.
• Work closely with internal stakeholders to enhance user experience and travel internationally if necessary to support vessels when vendor resolution fails.

skills and experience required
2+ years of experience providing L1 support in mid to large enterprises with a user base of over 100 employees.

Hands-on experience as a Global Admin for Microsoft 365 or expertise in key modules such as user administration, Intune management, and security configuration.

Managing and troubleshooting endpoint devices, including Windows OS, Android, and iOS.

what's the offer
This a permanent opportunity for an IT Support Engineer will pay a salary range of $ 3,500 - $ 4,000 plus benefits.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)