MES Engineer/ IT Engineer/ Manufacturing IT

*Permanent Position

*Working Hrs: Mon- Fri 8.15am - 5.45pm

Our client is a global advanced precision engineering & manufacturing solutions provider.

Responsibilities:

• Gather business requirements and evaluate shop floor automation solutions.
• Lead the implementation and optimization of MES systems to enhance production planning and execution.
• Configure and integrate MES with other plant systems, such as ERP and PLCs.
• Collaborate with vendors to develop and implement MES modules for data collection, analysis, and reporting.
• Coordinate with stakeholders and conduct testing (SIT, UAT).
• Provide system monitoring and support, system backup, including troubleshooting, configuration, and issue resolution.
• Perform systems and user administration.
• Provide training to end-users on MES, create and maintain documentation
• Develop and implement digital solutions to improve operational efficiency
• Lead and manage digitalization projects
• Provide technical support for production PCs, workstations, and network devices.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2- 5 years of practical experience in MES implementation, configuration, and support, preferably in a manufacturing setting.
• In-depth knowledge of MES systems and their functionalities.
• Experience with industrial automation and control systems (PLCs, SCADA).
• Skilled in programming languages (e.g., SQL, Python, C#) and scripting.
• Experience in project and vendor management.

Interested candidates, please e-mail resume in Word document (indicating your current salary and expected salary) to:

Joey

Recruitment Manager

Right Recruit Pte. Ltd.

10 Anson Road, #33-03, International Plaza, Singapore 079903

EA Licence No: 23C1743 | EA Reg No: R1103523

www.rightrecruit.com.sg

PURPOSE:

As our IT Operations Support Executive, your role is pivotal in ensuring stability, security and performance of our end users across APAC and regional entities. You will collaborate with local and regional technology teams to implement, maintain and optimize endpoint solutions to our staffs. The ideal candidate needs to be highly independent, will possess strong technical acumen, thirst for curiosity and a commitment to deliver quality outputs.

RESPONSIBILITIES & TASKS

• Provide guidance to IT Support Engineers and Helpdesk, working closely to troubleshoot and resolve issues promptly.
• Implement, manage and deploy endpoint solutions to end users in accordance to internal roadmap
• Provide technical support to end user requests and manage user expectations
• Key contributor for supporting Microsoft solutions not limiting to M365 Admin Center (Intune, MDM, SharePoint & Teams)
• Manage relationships with internal business teams and outsources vendors to ensure timely support and resolution of issues.
• Crafting new guidelines, reviewing existing documentations to keep up to date with evolving times.
• Taking lead in service improvements to strive for optimum performance for existing processes and new solutions
• Collaborate with different business departments to support company events and VIP meetings
• Willing to travel and support different office locations within Singapore
• Any other ad hoc tasks assigned by supervisor

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• 3 or more years of related IT experience
• Degree in Information Technology / Engineering, or relevant qualifications.
• ITIL certified is an added advantage
• Proven experience in a senior engineer or team leader role. Field experience in Microsoft 365 Office Suite, SharePoint, Power Apps, Admin Centre
• Proficient in Active Directory, Exchange, SCCM, Win10 and Win11 OS. (Powershell and Windows scripting is an added advantage)
• Experience in managing internal/external stakeholders and vendors
• Experience in leading a team to support VIPs would be advantageous
• Strong service ethic and great communication skills
• Passionate about delivering quality no matter the scale of the task
• A detail-oriented self-starter, down to earth and open-minded
• Team player, resourceful and able to work independently with ambiguity under tight schedules

BCS is NETS’ wholly owned subsidiary and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast and Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

Position Summary

The ITSM team ensures BCS ITIL processes are operationally relevant and optimised with sufficient controls, providing Technology Teams with a framework to operate and deliver IT services to our customers.

The Technology Problem Manager is responsible for identifying, analyzing, and mitigating underlying causes of Major Incidents and recurring IT incidents or issues. The role ensures long-term stability of the IT environment by preventing incidents from recurring, improving system performance, and minimizing disruptions.

Key Responsibilities

Problem Management:

• Proactively identify potential problems by analyzing incident trends and service data.
• Lead root cause analysis (RCA) efforts for recurring and major incidents to prevent future occurrences.
• Document the outcome of RCA meetings, ensuring investigations covers all contributing factors, and possibility of systemic issues.
• Document all root cause analyses, action plans, and resolutions in a way that can be easily understood by technical and non-technical audiences.
• Share findings and updates on issues with relevant stakeholders to improve service reliability.
• Maintain and improve the problem management process, ensuring it aligns with ITIL best practices.
• Maintain and manage a Known Error Database (KEDB), ensuring all known errors are accurately documented and accessible to relevant teams.
• Track and monitor known errors to ensure they are being addressed in a timely manner, minimizing their impact on operations.
• Work with incident and change management teams to update or retire known errors as fixes are applied.
• Ensure that known errors and workarounds are shared with relevant teams to enhance incident resolution efficiency.
• Identify risks that could cause potential disruptions and work to mitigate them through proactive problem management.
• Track and report all problem management related KPIs in a timely manner

Requirements

• Minimum 5 years of working experience managing problem investigations in a complex technological environment supporting real time transactions
• ITIL v3/v4 Foundation Certification required, higher ITIL certifications preferred
• Certifications in relevant technologies (e.g. AWS, Azure, Cisco) are a plus
• Strong communication and writing skills and able to articulate complex matters in concise manner
• Strong understanding of IT infrastructure components (servers, databases, networking) and their interdependencies
• Proven record in driving complex root cause analysis and incident resolution in multi-vendor and multi-platform environments
• Familiarity with monitoring and alerting tools (e.g. ELK or SolarWinds)
• Self-motivated and able to work independently
• Strong problem-solving skills with the ability to analyze complex technical issues and effectively perform root cause analysis

We are seeking a detail-oriented and highly organized individual to join our team. In this role, you will be responsible for coordinating the timely and accurate delivery of network and hosting infrastructure equipment to data centers, warehouses, and other critical facilities. You will work closely with vendors, logistics teams, and internal stakeholders to ensure that all deliveries are processed efficiently, and items are received accurately. Your role is essential to maintaining smooth operations for network infrastructure deployments and supporting the hosting environment's needs.

Key Responsibilities

Delivery Coordination:

• Oversee the end-to-end logistics of equipment deliveries to data centers, warehouses, and other relevant locations.
• Coordinate with internal teams to ensure timely ordering and procurement of required items, ensuring all equipment is ordered according to project specifications.
• Track and monitor the status of orders and shipments, ensuring that deliveries are on time and accurate.

Vendor and Supplier Management:

• Liaise with vendors, suppliers, and third-party logistics partners to manage orders, deliveries, and any issues or delays.
• Ensure that vendor documentation (such as invoices, packing slips, etc.) is complete and accurate.
• Track vendor performance and report any discrepancies or issues that may impact delivery timelines.

Stakeholder Communication:

• Act as the primary point of contact for all logistics-related queries from internal teams, external vendors, and data center personnel.
• Provide regular updates on the status of deliveries, ensuring all stakeholders are informed of any issues or delays.

Data Center Access Coordination:

• Request and manage access passes for entry into data centers, ensuring that all passes are prepared and ready for delivery teams.
• Work closely with security and facilities teams at data centers to ensure that delivery teams and equipment are properly authorized for entry.
• Ensure compliance with all data center protocols regarding access, safety, and security.

Delivery and Equipment Verification:

• Ensure that all equipment and shipments are verified upon delivery, checking for accuracy against purchase orders, shipping manifests, and packing lists.
• Document any discrepancies or damages in delivery, escalating issues as needed to the relevant teams for resolution.
• Perform initial inspections and quality checks to ensure that items received are in good condition and meet project requirements.

Logistics Documentation:

• Maintain detailed and organized records of all logistics-related activities, including delivery schedules, vendor communications, and access permissions.
• Report on logistics performance and provide feedback to relevant teams for continuous improvement

Other Duties:

• Perform additional duties and responsibilities as needed to support network infrastructure projects and hosting operations.

Requirements:

• Bachelor’s degree in Business, Logistics, Information Technology, or any other field
• 1 year of experience in logistics coordination, vendor management, or similar roles.
• Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with internal teams and external vendors.
• Attention to detail and accuracy in handling equipment deliveries and documentation.
• Familiarity with data center operations, network infrastructure, and hosting environments (advantageous).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work outside of normal business hours (Saturday or after 6pm) is required for the role to coordinate deliveries or handle urgent requests.

Title: IT Infrastructure Engineer

Please reach out at [email protected] or WA at +65 92333815 for quicker response.

JD:

• 5+ years of experience in IT infrastructure management.
• Professional certifications e.g., Window Server Administration, and VCP are highly desirable.
• Strong technical expertise and hands-on experience in Window Server services, Domain Controller, VMware, Netapp storage, Veeam backup.
• Experience in Linux environment is a plus.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

CCTV SYSTEM

• Involve in the project and maintenance services related with CCTV Systems, Access Control Systems, PA Systems, Alarm Systems and Server & Network Infrastructure and whenever required.
• Perform Installation, Implementation, Configuration and testing of system/storage equipment & setup.
• Troubleshoot Problem encountered on site.
• Develop implementation plan, migration plan, and acceptance test plan for the project.
• Work closely with Project/Maintenance Managers in Planning the implementation tasks.

ACCESS CONTROL SYSTEM

• Installation: Install and configure access control systems, including electronic locks, card readers, biometric scanners, and control panels.
• Maintenance: Perform routine inspections and preventive maintenance on access control systems to ensure optimal performance.
• Troubleshooting: Diagnose and resolve issues with access control hardware and software, including system malfunctions, wiring issues, and connectivity problems.
• Software Management: Install, update, and manage access control software, ensuring that all systems are up-to-date and compliant with security protocols.
• Customer Support: Provide technical support and training to clients on the operation and management of access control systems.

NETWORK

• Perform Installation and troubleshooting on network devices like Cisco, Aruba and Allied Telesis.
• Knowledge of Routers/Switches architecture and software upgrade procedure
• Support Network infrastructure Projects.
• Provide support to resolve network incidents and issues.
• CCNA/CCNP Certification

Job Description

Responsibilities

• Maintain and troubleshoot Cloud Services, physical servers and workstation ensuring optimal performance, security, and reliability.
• Monitor network devices (routers, switches, firewalls) to ensure seamless connectivity and address any issues promptly.
• Manage Windows Server environments, including installation, configuration, and maintenance and Implement security patches, updates, and backups.
• Provide technical support through on-site, remote desktop session, email, phone and WhatsApp.
• Administer Active Directory, including user accounts, permissions, and group policies.
• Set up and manage user profiles, access controls, and authentication.
• Administer Microsoft 365 tenant services, including Exchange Online, OneDrive, SharePoint, and Teams.
• Provide user support for login issues, password resets, and account management.
• Configure and troubleshoot email accounts, distribution lists, shared resources and address Microsoft Office application-related queries.
• Install, integrate, and configure new computer systems and hardware for users.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Maintain accurate documentation of IT processes, configurations, and troubleshooting steps. Generate regular reports on system health, incidents, and performance metrics.

Requirements

• A strong working knowledge of Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, Microsoft Office applications, etc.
• Knowledge of Active Directory, DNS, DHCP, and Group Policy.
• Experience in administering Windows Client Operating system, Windows Server
• Experience in administering network devices (routers, switches, firewalls).
• Experience with Active Directory client management, file sharing, printer sharing, and NTFS permissions.
• An openness to learning new technologies.

Preferred Certifications

• ITSM v4 Foundation, CompTIA A+, Network+, or Security+
• Microsoft Certified: Microsoft 365 Administrator
• Microsoft Certified: Azure Administrator Associate

Company Overview
Accounting & Payroll Solutions Provider
With 30 years of experience in financial applications, IT Infinity understands the importance of a company’s accounting, payroll and manpower operations. Thousands of companies in Singapore are using our services to increase productivity, reduce errors and minimize fraud in their accounting and payroll operations, and thereby improving their bottom line.

We are business partners for Sage 300 and CRM applications. For payroll and time and attendance, we provide our in-house Opensoft solutions which are tailored to Singapore’s regulatory requirements. Our products are ready for turnkey installation, but if any client has unique requirements, we are also able to provide customized modules.

Job Responsibilities:

• Troubleshoot and resolve technical issues, providing timely support to users.
• Ensure compliance by keeping software licenses and Windows systems up-to-date.
• Monitor and track monthly updates for Windows, SEP, and ManageEngine agents.
• Manage IT equipment and software inventory, ensuring smooth operations.
• Diagnose and resolve hardware and software issues for end users.
• Maintain and update the organization’s knowledge base with valuable information.
• Address user requests and issues promptly, ensuring high service quality.
• Log and document all service desk interactions and resolutions using Azure DevOps.
• Prioritize and manage incoming IT service requests efficiently.
• Collaborate with IT teams to resolve complex technical challenges.
• Provide user training and guidance for better utilization of IT resources.
• Create and maintain troubleshooting documentation and guides.
• Implement and enforce IT security policies and procedures.
• Identify areas for IT process improvements and recommend solutions.
• Stay updated on the latest technology trends and incorporate best practices.
• Administer ITSM tools such as ManageEngine and SEP.
• Address high-priority issues and ensure their swift resolution.
• Track and route issues or requests while documenting resolutions.
• Use Excel for data analysis, segregation, and alignment tasks.
• Prepare monthly reports and presentations as per client requirements.
• Maintain daily dashboards to track pending tasks and bug closures.
• Provide remote desktop support to resolve issues related to OS, MS Office, printers, and other user concerns.

Job Requirements:

• Diploma in Computer Science, Information Technology, or a related field.
• 2- 5 years of experience in IT support or a similar role.
• Proficiency in ITSM tools like ManageEngine and SEP.
• Strong knowledge of Windows operating systems, software updates, and licensing.
• Hands-on experience with remote desktop support tools.
• Excellent troubleshooting and problem-solving skills for hardware and software issues.
• Proficiency in Excel, including data analysis, formatting, and reporting.
• Familiarity with Azure DevOps or similar tools for logging and tracking issues.
• Strong understanding of IT security policies and compliance standards.
• Ability to create and maintain technical documentation and user guides.
• Effective communication and collaboration skills to work with cross-functional teams.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• A proactive approach to identifying and implementing IT improvements.
• Willingness to stay updated with the latest technologies and best practices.

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

The primary purpose of the position of Senior IT Systems Analyst is to analyse, design, and enhance the Company’s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.

They work with business stakeholders, IT teams, and vendors to identify requirements, develop solutions, and ensure that systems meet the needs of the organization.

Responsibilities

• Management and support of daily End Users IT requests/issues on business application and Workflow systems

• Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors

• Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).

• Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory

• Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems

• Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.

• Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.

• Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.

• Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.

• Perform impact analysis arising from business change requests.

• Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.

• Testing and debugging systems to ensure that they meet functional and performance requirements.

• Providing training and support to end-users and IT staff on the use and maintenance of systems.

• Ensuring that systems comply with relevant laws, regulations, and standards.

• Providing technical guidance and mentoring to junior system analysts

• Perform any other duties as directed by Section Head and Management

Experience

• Bachelor or higher qualification in Technology /Information Management /Computer Science

• At least 5 years of technical HANDS-ON experience in business applications support, development, testing, systems design or project management (SDLC)

• Good programming skills in ASP.NET, .NET Core, C#, PHP, Javascript, HTML5,

• Previous project experience with Microsoft end-user technology and related applications. (eg: Microsoft Office 365, Microsoft Teams, Power Automate, Power Apps)

• Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions.

• Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL

• Possess strong business process and analytical skills with the ability to assimilate information quickly, and able to communicate requirements and issues clearly and concisely.

• Knowledge and experience on Automotive Industry business process and application systems preferred.

• ITIL, Microsoft MCDBA, Salesforce and PMP certificate holders will be an added advantage

• Excellent analytical & problem-solving skills, strong self-initiative, good communication skills, can-do attitude and great team player

• Analytical Skills: Strong analytical and problem-solving skills are necessary, including the ability to identify issues, conduct root cause analysis, and develop solutions.

• Communication Skills: Excellent communication skills are necessary, including the ability to communicate technical information to both technical and non-technical stakeholders.

• Project Management Skills: Good project management skills are required, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.

• Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

Key Responsibilities

• Manage user account access by granting and reactivating rights through requests raised in a ticketing system.
• Assist in system testing and verification processes following infrastructure changes and system patches.
• Coordinate with external vendors for Level 2/3 support to troubleshoot issues, manage incidents, and oversee software development for change requests.
• Ensure timely resolution of incident tickets and service requests, meeting agreed Service Level Agreements (SLAs).
• Generate and manage reports for user access, application reviews, and other statistical purposes.
• Oversee user management tasks and key performance indicators (KPI) tracking.
• Prepare for production deployment of bug fixes and system enhancements.
• Monitor scheduled jobs and system interfaces, following up with remedial actions when necessary.
• Perform regular housekeeping of system logs and project documentation.
• Transcode media and document files for use in applications and servers.
• Manage the ingestion of digital content, such as images and audio, into relevant systems.
• Carry out additional operational and administrative tasks as required.

Requirements

• A degree in Information Technology, Computer Science, or a related discipline.
• At least five years of relevant experience in IT or the Infocomm sector, with a focus on operational support and system maintenance, particularly web application management.
• Expertise in system administration and operational support is essential.

Familiar in RestAPI.

Familiar with RabbitMQ and message-driven architectures.

Knowledge with Docker for containerization.

Knowledge in Python programming language.

Knowledge with UI programming in NextJS.

Knowledge with Grafana for data visualization.

Knowledge of InfluxDB for time-series data management.

L2 ROLE & RESPONSIBILITIES

a) Incident Logging and Ticket Handling: Log and process incidents, issues, and service requests

submitted by users through phone or email in an incident management tool, resolving them in a timely

and effective manner according to internal SLA. Maintain accurate records of issues and resolutions

to help improve future support processes.

b) Advanced Troubleshooting: Perform advanced troubleshooting for complex issues that L1 support

cannot resolve. This includes root cause analysis for recurring problems.

c) Server Maintenance: Perform and oversee regular maintenance and upgrades on server hardware and

software for on-prem and cloud servers respectively. Monitor server performance, identify issues, and

implement corrective actions to ensure optimal server operation. Implement configuration changes,

system upgrades, and feature enhancements. Support deployments and verify changes in production

environments.

d) Server Administration: Manage server and VM configurations, user accounts, and access

permissions. Implement security measures to protect servers from unauthorized access and data

breaches. Plan and execute backup and disaster recovery procedures to ensure data integrity and

availability.

e) Monitoring Systems: Use advanced monitoring tools to proactively identify and resolve potential

issues before they impact users

f) Vendor Coordination: Assist in upkeeping good relationships with IT vendors, including coordinating

with them for hardware and software procurement, timely delivery, service engagement, and

addressing any issues related to vendor performance.

g) IT Security Support: Respond to security issues such as flagged emails and phishing incidents,

conduct threat assessments, and propose resolution to IT Ops Lead and/or HOD IT. Prepare reports of

security incidents and incident reports (where necessary) for submission to management. Procure

and ensure firewalls and security support services for Client network across all sites. Provide support in

preparing cybersecurity training materials or in the execution of training sessions for staff.

h) Other Duties as Assigned: Include execution/monitoring of backup jobs, monthly system

maintenance, software patch management, and any other ad hoc tasks assigned by IT Ops Lead and/or

HOD IT.

L1 ROLE & RESPONSIBILITIES

a)

Incident Logging and Ticket Handling: Log and process incidents, issues, and service requests

submitted by users through phone or email in an incident management tool, resolving them in a timely

and effective manner according to internal SLA. Maintain accurate records of issues and resolutions

to help improve future support processes.

b) Basic Troubleshooting: Diagnose and resolve common IT issues such as password resets, software

installations, network connectivity and end-user computing (EUC) problems.

c) Escalation: Escalate complex issues to higher-level support teams (L2, management and/or

vendor(s)) when necessary.

d) Customer Service: Ensure a positive user experience for staff and guests by maintaining a

professional and helpful demeanor.

e) User Account Management: Create, modify, and delete user accounts across various systems,

ensuring proper access rights and procedures are followed. This includes setting permissions,

resetting passwords, and ensuring compliance with client policies. Provide new staff with their

account(s) on their first day, and ensure that all resigned staff have their accounts deleted / submitted

for deletion (eg. to AIC) on their last day when they return their laptops.

f) IT Inventory Management: Oversee and maintain an accurate inventory of IT assets, including

hardware and software. This involves tracking the location, quantity, and status of assets, as well as

monitoring software subscriptions and licenses to ensure compliance and avoid unnecessary costs

and/or lapses. Ensuring sufficient assets are available for replacement, recommend tech refresh for

equipment.

g) Device Management: Onboarding/Offboarding and assignment of User Devices (eg. mobile phones,

tablets, laptops, etc.) on CLIENT’s MDM and other platforms for device management. Conduct regular

checks and preventive maintenance on VMs, mobile phones and laptops to ensure serviceability;

coordinate with vendors to facilitate/effect repairs on devices as necessary.

h) Onboarding and Offboarding: Prepare/process IT assets such as laptops, desktops, and peripherals

as they are acquired/procured; and conduct early setup of assets for new staff members before they

are onboarded, with all necessary software and access permissions configured. Safekeep and manage

the return of IT assets from staff members who are offboarded, ensuring data is securely wiped and

assets are ready for reallocation.

i) IT Asset Issuance: Manage the issuance and tracking of IT assets such as laptops, desktops,

peripherals, licenses, and system accounts/access. Ensure proper documentation and inventory

management to maintain accurate records of asset allocation and returns.

j) Vendor Coordination: Assist in upkeeping good relationships with IT vendors, including coordinating

with them for hardware and software procurement, timely delivery, service engagement, and

addressing any issues related to vendor performance. Escorting IT vendors when they are required to

access the server rooms or client premises.

k) Other Duties as Assigned: Include execution/monitoring of backup jobs, monthly system

maintenance, software patch management, and any other ad hoc tasks assigned by IT Ops Lead and/or

HOD IT.

Job Description & Requirements

1. The Vendor shall ensure that the assigned Admin Support Staff(s) are suitably qualified to support the following:

1. End-User IT Resources

2. Monitoring of the desktops/laptops leasing schedule for various subscriptions;

3. Tracking of IT Equipment due for technology refresh;

4. Tracking of IT Equipment for incoming/outgoing officers;

5. Monitor and coordinate the deployment/collection of IT Equipment for incoming/outgoing officers;

6. Monitor leasing billing and verification.

1. WOG Services Administrative Support

2. Raising of Service Requests;

3. Monitor leasing billing and verification;

4. Monitor the software packaging and deployment status.

1. IT Asset Management

2. Manage the Configuration Management Database (CMDB);

3. Receipt of assets delivered;

4. Handover of assets to AFM for IT Resource provisioning;

5. Monitor the utilisation of hardware/software/licences;

6. Assist in assets disposal;

7. Asset Tagging.

Job Description

• provide adhoc technical support on daily basis ;
• see through the implementation of custom mobile app ;
• set up and maintenance of servers ;
• procurement and recording of company IT assets ;
• diagnose and troubleshoot technical issues

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices, mobile applications and other tech products (including maintenance of CPU set)
• Familiar with infrastructure set-up, server/firewall set-up, administration of server and domain (including domain migration)
• Proficient in Microsoft Excel (VBA is a plus)
• Excellent problem-solving and communication skills
• Diploma in Information Technology, Computer Science or relevant fields

The IT Asset Administrator is responsible for managing the lifecycle of IT assets, ensuring compliance with licensing agreements, and optimizing asset utilization within the organization. This role demands strong analytical skills, attention to detail, and knowledge of IT infrastructure, software licensing, contract management, and communication. The candidate will also play a key role in implementing and maintaining the Device42 ITAM (IT Asset Management) solution.

Key Responsibilities:

Implementation and Maintenance:

1. Install, configure, and set up the Device42 ITAM solution for the organization.
2. Collaborate with solution principals to manage the setup and implementation of Device42.
3. Scan and register all IT assets located in Data Centers (DCs), including:Open systems
   Security appliances
   Unix systems
   AS400 systems
   Windows servers (VMs)
   Network devices
   Storage appliances
   
4. Perform Unit Testing (UT) and System Integration Testing (SIT) for registered devices, and prepare all necessary SDLC documentation.
5. Reconcile scanned results against existing inventory data and resolve any discrepancies to ensure 100% accuracy in Device42.
6. Process documentation for IT asset onboarding and decommissioning.
7. Handover the Device42 solution to the product owner after successful implementation.

Lifecycle and Compliance Management:

1. Manage the lifecycle of IT assets, including procurement, deployment, maintenance, and disposal.
2. Conduct regular inventory audits and maintain accurate records of hardware and software assets.
3. Ensure compliance with software licensing agreements and regulatory requirements.
4. Provide support during software audits and vendor assessments.

Analysis and Optimization:

1. Analyze asset data to identify opportunities for cost savings, optimization, and risk reduction.
2. Develop and implement IT asset management policies, procedures, and best practices.
3. Collaborate with procurement teams to negotiate contracts and licensing agreements.

Tools and Stakeholder Collaboration:

1. Recommend and implement tools and technologies to enhance asset management processes.
2. Communicate effectively with stakeholders to understand and address their IT asset needs and concerns.
3. Engage with platform teams to manage the scanning and registration of devices segment by segment.

Industry Awareness:

1. Stay updated on industry trends, technologies, and best practices in IT asset management.

Key Skills and Qualifications:

1. Strong knowledge of IT infrastructure, including open systems operating systems, TCP/IP-related protocols (e.g., SSH, SFTP, WMI, SNMP).
2. Experience in implementing and managing IT asset management tools like Device42.
3. Proficiency in asset lifecycle management and software licensing compliance.
4. Analytical skills for identifying optimization opportunities and resolving data discrepancies.
5. Familiarity with inventory auditing and SDLC documentation.
6. Excellent communication and collaboration skills to work with cross-functional teams and stakeholders.
7. Ability to manage contracts and negotiate licensing agreements effectively.
8. Knowledge of regulatory requirements and ITAM industry standards.

Preferred Qualifications:

• Previous experience in IT Asset Management within a banking or financial services environment.
• Certification in ITIL or similar frameworks.
• Hands-on experience with Device42 or other ITAM tools.

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Responsibilities:

• Verification on IT peripherals at customer site.
• Hard disk removal and laptop data erasure.
• Checking and packing of returned equipment before sending back to main office.
• Other adhoc duties assigned by supervisor.

Requirements:

• Able to commit to office hours (Monday to Friday 9am - 6:30pm)
• Working locations are based on deployment schedule. Possible all around Singapore
• Candidates with basic IT hardware knowledge are welcome
• Independent and meticulous
• Travelling allowance will be provided if travel from client site to client site within the day

Welcome candidates who are looking for a long-term Part-Time Job Basis. Esp candidates who are taking Part-Time Diploma/ Degree course at night and are able to commit to standard office hours.

Work Schedule:

This job has the following work schedule:

• 5 days / week
• Weekends Off
• Office hours

Benefits & Perks:

This job has the following benefits:

• Paid overtime

Job Responsibilities:

• Develop Intelligent Collaboration & Intelligent vision product knowledge to provide solution (Meeting & Smart Classroom) and technical support to end customer/ channel partner.
• Conduct Proof-of-Concept and product demonstration.
• Product solution and technical presentation.
• Provides training to end customer/ channel partner.
• Gather customer feedback onproduct issues and recommendation for product improvements.
• Identify customer problems andprovide relevant solution.
• Maintain positive partner andend user relationships.
• Work closely with sales,service, engineering, and technical support resources to ensure proposeddeals include technical solutions that address customer needs.
• May assist in the selection and set up of specialized test equipment.
• Other adhoc tasks as assigned.

Job Requirements:

• Tertiary qualification, B. SC in computer science/engineering/telecommunication/information technology with distinction. Huawei HCIA/HCIP or other IT certification will be an added advantage.
• Basic knowledge of networking, proficiency in using collaboration tools like Microsoft Teams and Zoom.
• Familiarity with H323 or SIP protocol.
• Familiarity with Linux operating system and basic knowledge of Python programming.
• Familiarity with Extron and Crestron devices is a plus.
• Excellent communication and interpersonal skills, with the ability to build relationships.
• Strong market analysis and problem-solving abilities.
• Good teamwork skills, capable of coordinating with multiple departments.
• Self-initiative to take the responsibility of task and learn new products/technologies

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries

Our client is a leading logistics company. They are looking for a IT Senior Executive to assist their IT team for the next phrase of their business. They are located at West of Singapore– easily accessible. The IT Senior Executive is responsible for:

Duties

• Handle second-level issue escalations from IT Support Officers.
• Maintain the HR server, fingerprint devices, and Dormitory Management System server.
• Oversee Active Directory, file server, FTP server, backup server, print server, and fax server.
• Conduct regular monitoring and maintenance of the network and related devices.
• Monitor and maintain DNS, DHCP, VLAN, and Proxy Server configurations.
• Set up and manage wireless devices to ensure seamless connectivity.
• Monitor and maintain spam filters, managed switches, and network appliances.
• Execute ad-hoc jobs or special projects as required.

Requirements

• Min Diploma in Information Technology
• Minimum 3 years working experience
• Good knowledge in computer hardware, software, networking and Windows
• Well-versed with the operation of firewall/VPN, Anti-virus, Anti-Spam, Intrusion Detection
• Ability in administering, maintaining, optimizing windows active directory system security
• Ability to configure and set-up new server

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Responsibilities

• Provide technical deployments in all running projects & new projects as a team member of the Service Delivery Division.
• Understand how to gather more technical requirements/information and recommend a solution.
• Must be able to install Linux systems, do end-to-end/pilot testing in staging/production environments, perform IT solution verification, and perform fault escalation.
• Perform troubleshooting and patch fixes at a hardware and software level.
• Able to diagnose, isolate, troubleshoot, and fix technical issues under pressure.
• Demonstrates ability to execute and perform timely follow-up to ensure customer satisfaction & instill quality in every aspect of job function.
• Any other matters as instructed by the Supervisor (or) Project Manager when required due to the job nature.

Technical Skills/Experience:

• Experience in installing, managing, and troubleshooting Linux Operating systems such as RHEL, CentOS or Ubuntu
• Experience and knowledge of open source applications/tools such as HA clustering, HA Proxy, BIND DNS, Apache, Nginx, LDAP, SMTP, NTP, NFS, SNMP, PRTG, etc
• Experience and knowledge of Virtualization technologies (KVM, Microsoft Hyper-V and VMware)
• Experience and knowledge of Cloud Services like AWS, GCP, Azure, etc.
• Database knowledge such as MySQL, MariaDB, PostgreSQL, etc
• Basic understanding of cloud/enterprise networking and security best practices
• Knowledge of OS/Application security hardening.
• Experience in Linux shell/Bash script
• Experience and knowledge of networking such as switching, routing, firewall, VLAN, TCP/IP

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

• Collaborate with the IT Manager and key stakeholders to ensure effective support and execution of various IT functions, optimizing workflows across teams.
• Assist with the seamless operation of IT systems by coordinating with internal departments and external IT service providers to ensure high standards of service delivery.
• Offer front-line support to end-users, troubleshooting a variety of technical issues related to devices and software, including desktop/laptop configurations, printing solutions, and Microsoft applications.
• Manage IT hardware lifecycle, including provisioning, configuration, and installation of workstations and related equipment.
• Oversee IT security initiatives, ensuring up-to-date protection protocols are in place and maintained across systems.
• Maintain a comprehensive inventory of IT assets and relevant system documentation, ensuring that all hardware, software, and licenses are accounted for and compliant with internal policies.
• Provide ongoing support for the organization’s daily operations, assisting in the implementation of process improvements and ensuring operational targets are met.
• Perform other tasks as directed by the leadership team to support the evolving needs of the organization

Job Requirements:

• Min Diploma in Computer Science or relevant Degree qualification in a related discipline
• Strong working experience with Microsoft 365, End user desktop and IT Security
• 2 years of relevant working experience

Check out Aber Care Website for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in 30 offices in financial centres worldwide, currently employing over 5400 people, Pictet has been present in Singapore since 1995 and employs near 250 employees.

As an IT Logistics Specialist, you will ensure the seamless and efficient operation of IT and Logistics for our Singapore and Taipei offices, while providing comprehensive end-user support across various business functions. This role will also involve leading and coordinating projects related to IT, Logistics, Facilities, and Physical Security.

Your role

• Deliver timely, high-quality technical support to end users in Singapore and Taipei.
• Provide Level 1 and Level 2 service desk support, promptly responding to and following up on incidents and user requests.
• Support a diverse workplace environment, including PCs, trading phones, virtual machines, mobile solutions, printers, and software applications (Windows OS, Office Suite, MS Teams, M365).
• Maintain IT and Logistics inventory, ensuring documentation is current and Windows security patches are applied in a timely manner.
• Perform basic administration tasks for Active Directory and print services, as well as manage systems and accounts for Virtual Desktop Infrastructure (VDI) and Workspace One.
• Lead and implement IT and Logistics projects in collaboration with Corporate IT and Logistics specialists
• Oversee employee onboarding and offboarding processes in partnership with HR and hiring managers, including workspace setup and office access.
• Manage facility services and maintenance, including lighting, HVAC, electrical systems, cleaning, workplace reconfigurations, fire safety, and asset inventory.
• Undertake additional ad-hoc IT and Logistics duties as assigned.

Your profile

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field, with a minimum of 5 years of relevant experience.
• Proven experience in managing and supporting VDI, Workspace One, Windows OS, MS Teams, M365, video conferencing tools, and mobility devices.
• Proficient in supporting and managing relationships with end users, including senior management and C-suite executives.
• Strong customer service orientation and a collaborative team player with a growth mindset, committed to high standards and capable of working independently and innovatively.
• Excellent communication and interpersonal skills, with strong troubleshooting and analytical capabilities, and the ability to perform under pressure.
• Proficiency in written and spoken English is essential; proficiency in Mandarin is a plus.

Position Overview

We are looking for a highly skilled IT Infrastructure Specialist to manage and enhance our IT systems, ensuring efficient and uninterrupted operations. This role suits individuals who excel in maintaining secure IT environments, ensuring compliance with cybersecurity standards, and collaborating within a dynamic team setting.

Key Responsibilities:

• Administer and optimise computer networks and IT infrastructure, including networks, servers, databases, and cloud-based systems, to support operational needs.
• Develop and implement security measures and best practices for data protection and information security, including creating policies, managing access controls, and performing vulnerability assessments and penetration testing.
• Oversee software updates, apply system patches, and maintain hardware components to ensure the security and functionality of IT systems, including storage, devices, and networks.
• Identify and mitigate potential risks to maintain the integrity and security of IT infrastructure.
• Provide technical assistance and troubleshoot IT-related issues for colleagues, ensuring operations run smoothly.
• Train team members on secure computing practices and network safety protocols.
• Carry out additional tasks as required to support the organisation’s IT needs.

Qualifications and Skills:

• A Diploma or Degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• At least 3 years of experience in a similar role. Certifications such as CCNS, CISSP, or MCSE are advantageous.
• Comprehensive knowledge and hands-on experience with Windows operating systems, network administration, cybersecurity, and advanced IT technologies (e.g., AI/ML, cloud solutions).
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving capabilities, with a proactive approach to diagnostics.
• A professional attitude with the ability to work independently and manage responsibilities with minimal oversight.

This role offers an exciting opportunity to play a key part in maintaining and advancing the IT systems of a progressive organisation. If you are eager to take on this role and make a significant impact, we encourage you to apply!

Position Overview

We are seeking an accomplished Head of IT to lead and oversee the organization’s technology strategy and operations. This role requires a visionary leader to drive the digital transformation of our enterprise resource planning (ERP) systems, IT infrastructure, security protocols, IT audit functions, and artificial intelligence (AI) initiatives. The ideal candidate will have a strong blend of technical expertise, strategic thinking, and leadership skills to align IT objectives with business goals.

Key Responsibilities:

1. ERP Management and Optimization:
   Lead the implementation, integration, and optimization of ERP systems to enhance operational efficiency.
   Collaborate with cross-functional teams to ensure ERP solutions align with business processes and objectives.
   Oversee the migration, customization, and maintenance of ERP platforms.
2. IT Infrastructure Leadership:
   Manage and enhance IT infrastructure, including networks, servers, databases, and cloud services.
   Ensure scalability, reliability, and cost-effectiveness of IT systems.
   Plan and execute IT infrastructure upgrades and transformation projects.
3. Cybersecurity and IT Governance:
   Develop and enforce robust cybersecurity policies to protect organizational assets.
   Conduct regular vulnerability assessments, penetration tests, and risk mitigation measures.
   Ensure compliance with industry standards and regulatory requirements for IT security.
4. IT Audit and Compliance:
   Oversee IT audit processes to ensure alignment with corporate governance and regulatory standards.
   Address audit findings and implement corrective measures to enhance IT controls.
   Maintain documentation and reporting to support transparency and accountability.
5. AI and Digital Transformation:
   Drive the adoption of AI technologies to improve decision-making, efficiency, and innovation.
   Identify opportunities for AI integration across business functions and lead pilot projects.
   Foster a culture of data-driven decision-making and continuous improvement.
6. Leadership and Collaboration:
   Lead and mentor the IT team, fostering a culture of collaboration, innovation, and accountability.
   Partner with stakeholders to align IT initiatives with business priorities and long-term goals.
   Manage vendor relationships and negotiate contracts for IT services and solutions.

Qualifications and Skills:

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in leading IT operations, ERP systems, and digital transformation initiatives.
• Strong expertise in IT infrastructure management, cybersecurity, and IT governance.
• Familiarity with AI technologies and their practical applications in business contexts.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities, with a strategic mindset.
• Exceptional communication and leadership skills, with the ability to influence and inspire teams.
• Relevant certifications (e.g., PMP, CISSP, ITIL, TOGAF) are a plus.

This is a unique opportunity for a forward-thinking IT leader to shape the technological future of our organization. If you are ready to take on this challenge and drive innovation, we invite you to apply.