Our client is a leading provider of maritime energy solutions.

• Oversee the Microsoft 365 environment to ensure optimal performance, security, and reliability.
• Monitor system health, troubleshoot issues, and provide support to users both remotely and on-site when needed.
• Work with internal teams to improve user experience and assist with onboarding/offboarding of employees.
• Manage IT hardware, software inventory, vendor relationships, and handle subscription billing.

Requirements:

• GCE O Level and above
• At least 2 years of experience providing L1 support in a mid-to-large enterprise environment with more than 100 employees.
• Hands-on experience as a Global Admin or in user administration, Intune management, and security management.
• Strong ability to troubleshoot issues with endpoint devices (Windows, Android, iOS) and resolve network-related problems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

You will be responsible for managing and mitigating information risks by implementing and monitoring frameworks aligned with the NIST standards. This role also supports internal and external IT audits, ensuring timely completion of evidence requests, addressing action items, and collaborating with global counterparts.

Key Responsibilities:

Risk Management and Framework Implementation:

• Oversee the risk control framework in line with the Information Security Governance Plan, focusing on NIST and COBIT standards.
• Continuously monitor, manage, and report on risk-related activities.

Audit Support:

• Provide operational evidence and monitor controls for internal and external audits.
• Drive audit recommendations to completion and closure.

Risk Assessment and Mitigation:

• Conduct and analyse risk assessments, presenting findings and mitigation strategies to management.
• Address deviations and ensure follow-ups on mitigation actions.

Policy Development and Security Enhancements:

• Review and enhance IT policies and procedures, recommending improvements.
• Report on and implement security enhancements to align with updated standards.

Collaboration and Coordination:

• Serve as a First Line of Defense IT Risk advisor across client and third-party engagements.
• Work closely with global IT teams on projects and initiatives.

Job Requirements:

• Bachelor’s or Master’s degree or equivalent experience.
• Minimum 5 years of IT audit experience, handling both internal and external audits.
• Preferred certifications: CISM, CISA, CISSP, CRISC, or CGEIT.
• Experience in regulated, financial, or IT industries is advantageous.

Key Competencies:

• Framework Knowledge: Expertise in NIST, COBIT, and ITIL; preference for NIST experience.
• Audit Expertise: In-depth understanding of audit processes and lifecycles.
• Technical Skills: Familiarity with IT best practices, Microsoft Office, and tools like Jira, Confluence, and ServiceNow.

Project engineer is responsible to :

• Troubleshoot and report system incidents/problems and abnormalities.
• Set up IT policies, standard operating procedures (SOP) to ensure standardized system environments.
• Perform Staging / Development Test, UAT, Production & DR Environment
• Administer Windows Servers running File and Print, DNS/DHCP/WINS, Active directory and critical business services.
• Plan and perform system maintenance and OS and security patches.
• Perform system planning and change management tasks, and proactively monitor IT systems and recommend enhancements/upgrades when necessary.
• Monitor and tune system performance and collect performance data. Perform capacity planning and conduct
• appropriate actions to deal with capacity issues.
• Plan, install and configure hardware and system software changes. Familiar with backup, restore and disaster
• recovery.
• Involve in project management.
• Assist in any other duties as assigned from time to time, where applicable.
• Offsite standby.

Requirement:

• Diploma or Degree in Computer Science, Information Technology.
• No Experience required
• Have excellent communication, inter-personal & written skills .
• Proven ability to work independently and under pressure.
• Be customer and service oriented, positive working attitude.
• Mature, self-driven and effective team player.
• Good Knowledge of following products will be advantageous:
• Microsoft Azure Stack,Microsoft Windows 2016-2022
• 5 day week @ AMK area

Maestro HR

damien lee tian hong

R1106726

16C8462

Job Scope:
As a .NET Application Developer, you will be responsible for developing features within a specific delivery team. You will work autonomously and follow a continuous improvement approach, ensuring high quality code that adheres to the design, norms, and standards. You will be accountable for delivering solutions that meet both functional and non-functional requirements, taking into account the principles of Agile development.

Main Responsibilities:

• Research, design, and develop high quality software solutions as per the users' needs.
• Build quality, shippable, and reusable code according to design and coding standards.
• Write simple, purposeful, and lean code that aligns with Capital Markets IT (CMI) project guidelines and quality standards.
• Perform peer reviews when needed to ensure code quality and adherence to best practices.
• Implement configuration management on each of the work items to ensure version control and traceability.
• Perform unit tests to verify the functionality.
• Automate tests according to the test strategy, ensuring test coverage targets are met and adhering to software factory practices.
• Implement and perform technical tests as defined in the test strategy to ensure the software meets all requirements.
• Propose non-functional needs in sprints to ensure the software meets performance, security, and other non-functional requirements.
• Estimate, break down, and update user stories and tasks to ensure accurate project planning and tracking.
• Update Sprint Backlog to reflect progress and any changes in scope.
• Prepare documentation for design and implementation.
• Enable and support functional and user acceptance testing.
• Support applications in production e.g., analyze and resolve issues as they arise.
• Work with various technical/functional teams to ensure proper delivery.
• Maintain lessons learnt, release post-mortem outcomes and convert them into best practices.
• Automation approach or suggest automation as and when applicable.
• Be in the forefront of communications and have good relationship with any stakeholder involved.

Job Qualifications:
Technical Requirements:

• Experience in solution design using proven patterns, awareness of anti-patterns, and performance tuning.
• Proficency in ASP.NET and related .NET technologies.
• Excellent knowledge on enity framework, LINQ and ORM framework.
• Experience with SQL server or other relational database system, including writing complex queries and stored procedures.
• Experience on design patterns like dependency injection, repository pattern and unit of work.
• Good working knowledge on XML, XSLT, Xpath, XSD.
• Proficiency in building RESTful APIs and understanding HTTP protocols.
• Experience with asynchronous programming using async/await, task parallel library or relative extension.
• Good to have programming technolgy stacks – Java, Kotlin, Scala, Python.
• Good to have Springboot – Microservices, API development.
• A good understanding of recent Java features, such as Lambdas, Streams, and Futures.
• Familiar with relational databases – MSSQL, Oracle, PostgreSQL, SQL Server, Sybase, DB2.
• Exposure in database clients - Toad, SQLServer Management Studio, DBeaver, SQL Developer.
• Knowledge in source management – SVN/GIT, TDD using Junit, Behavior Driven Development (BDD), Jira/QC, SVN.
• Experience in application server – Jboss/WildFly/ Websphere/Tomcat.
• Well experienced and have a good understanding on SQL, PL/SQL & Stored Procedures.
• Well experienced and have a good understanding on Unix/Linux Shell Scripting.
• Experience in JIRA, Confluence, Maven, GitLab, Jenkins, SonarQube and other deployment tools.
• Experience in automation frameworks and libraries.
• Knowledge in implementing solutions on the Cloud, preferably AWS.
• Valuable exposure to tools and technologies like Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, Gitlab, MQ Series.
• Knowledge of Cloud platforms and services (AWS, Azure).
• Experience in DevOps, CI/CD tooling (GIT, Maven/Gradel/Ansible/Bamboo, Jenkins).
• Experience in Docker/Kubernetes, Kafka, Spark, Mongo DB.
• Experience in real-time data pipeline (Apache Storm).
• Experience in caching tool such as in-memory caching.
• Experience in ORM technology such as Hibernate framework.

Functional Requirements:

• Must have hands-on experience in Orchestrade booking system or any booking system.
• Experience in supporting Capital Market applications and trading systems, ideally within the dynamic landscape of Market Risk/Front Office operations with a commendable grasp of financial products (Treasury, FX, Credit, IRD, Bonds, RSF etc.).
• Rich knowledge of Trade Lifecycle and Transactions Regulatory Reporting.

Nice to have skills:

• Exposure to Capital Markets applications.
• Experience in Banking and Financial Investment domain.
• Experience in Credit Risk, Retail & Core Banking applications.
• Exposure in big data technologies like Hadoop.
• Domain-driven design and microservices like Springboot.

Other Professional Skills:

• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills with good detail orientation.
• Ability to work under pressure.
• Appetite to follow technology trends and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Good perseverance and diligence towards attaining goals and effective time management.
• Passion for sharing expertise and grow team members’ skills.
• Autonomous, self-motivated and excellent team player.
• Proficient written and oral communication, including technical writing.
• Good organization skills.
• Creative and innovative.
• Honest, responsive, understanding and have respect of cultural diversity.

Experience & Education Requirements:

• Candidate should have at least 7 years of experience in relevant scope.
• Master or Bachelor Degree in Computer Science / Information Technology / Programming & Systems Analysis / Science (Computer Studies) faculties.

Interested candidates can click apply for more information.

** We regret to inform that only shortlisted candidates will be notified. **

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Rallonza Bernice Mae Nocum | EA License No. 02C3423 Personnel | Registration No. R1442141

Responsibilities:

• The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
• Provide First Call Resolution (FCR) technical support via phone and email.
• Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirements:

• Min Higher Nitec in any discipline
• Min1 year End user support experience, Desktop or Technical Service Desk.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Our client is a leading provider of maritime energy solutions.

• Oversee the Microsoft 365 environment to ensure optimal performance, security, and reliability.
• Monitor system health, troubleshoot issues, and provide support to users both remotely and on-site when needed.
• Work with internal teams to improve user experience and assist with onboarding/offboarding of employees.
• Manage IT hardware, software inventory, vendor relationships, and handle subscription billing.

Requirements:

• GCE O Level and above
• At least 2 years of experience providing L1 support in a mid-to-large enterprise environment with more than 100 employees.
• Hands-on experience as a Global Admin or in user administration, Intune management, and security management.
• Strong ability to troubleshoot issues with endpoint devices (Windows, Android, iOS) and resolve network-related problems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire IT Service Management Officer (SMO) - Messaging. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Job Description – IT Service Management Officer (SMO) – Messaging

You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

Responsibilities

1. Service Management
2. Configuration Management
3. Incident Management
4. IT Security Management
5. IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal profile should have / be:

• Degree in Information Systems, Computer Science or equivalent
• More than 5 years of IT project management experience and at least 10 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Working experience with both Microsoft Exchange (2013/2016) and Active Directory in an enterprise environment, including in depth familiarity with Windows Server (2012/2016), Skype for business 2015 and related technologies.
• Knowledge of Microsoft Outlook client support, SMTP mail routing, DNS, OWA is a must.
• At least 3-5 years’ hands-on deployment and support experience in server infrastructure for Microsoft Active Directory, Exchange 2013/2016/2019, Skype for business.
• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Job Description:

Department: Regional Information Systems Division

Reports to: Regional IT General Manager

Functional Relationships with: Global Security Team, ASEAN Business Units, ASEAN local IT divisions

Position Profile:

Based in: Singapore

Job site: Yishun

Work Conditions:

• Work on daytime shift. However, when security incidents occur, he/she might be required to work on holidays or at night.
• Communicate via email, MS Teams, web meetings, etc
• Required oversea business trips if necessary

Successful candidate will be: engaged and responsible for SecOps (security operations), security incident handling, SOC response, etc as a Senior Specialist, Information Security Incident Response Lead, responsible for CSIRT operations in cyber security

Key Duties & Responsibilities:

• Be responsible for handling overall SecOps in cooperation with partner IT vendors and related internal departments as a member of the incident handling team within CSIRT
• Work with partner IT vendors that maintain information security infrastructure tools implemented in our company
• Monitor and continuously assess the IT security aspects and impact.
• Knowledge and strong understanding on CIS CSC to continuously improve IT security
• Reporting to Regional IT General Manager and the head of Global Security Team

Benefits and Detailed Responsibilities:

While increasing cyber security risks, we must strengthen its security measures to secure our business expansion. He/She will be able to keep updating our skill sets by touching on the latest technology trends as we continue introducing new services and technologies to achieve "Zero Trust” and “IT/OT cyber security”.

In addition, he/she can obtain a global business perspective since there are many opportunities to discuss security countermeasures with overseas members by crossing the border

The following measures will be taken to promote cyber security enhancement activities within the company.

1. Cyber incident response

He/She must enhance the process of incident handling and our ability to respond to incidents through the implementation of security solutions, training, and incident-handling experiences.

2. Vulnerability Assessment on platform and application/implementation of countermeasures

Based on the results of various diagnostics and tools, countermeasures against vulnerabilities will be promoted together with each application engineer. We will also work with the CCoE team and PSIRT to implement measures for cloud environments, promote pre-release diagnostics, and add tools to meet operational requirements in the production environment.

3. Implementation and Maintenance of security solutions

Murata is developing advanced solutions for emerging threats.

He/she must be responsible for selecting suitable security products to fit our maintenance and operation requirements and leading PoC and implementation with well-designed operations.

Ability / Competency Required

• Bachelor or Master’s Degree in Computer Science, Information Systems, or equivalent experience
• Minimum 5 years of experience in the Cyber Security and Infrastructure fields
• Security tool implementation and operational experience/application security technology experience
• Obtain CISSP (Certified Information Systems Security Professional Certifications) is preferable
• Obtain CISM (Certified Information Security Manager) is preferable
• Fluent English skills (minimum B2 level)
• Able to travel for long business trip minimum 1 month

Job Description

• Industry/ Organization Type: IT Consultancy Firm
• Position Title: IT Sales Executive/ Sales Engineer
• Working Location: Ang Mo Kio
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Up to $4,000 + Commission + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Drive growth and meet sales targets by acquiring new customers.
• Develop and implement a strategic sales plan to expand the customer base.
• Provide sales, revenue, and expense reports, along with realistic forecasts, to the management team.
• Recognize emerging markets and market changes while staying informed about new products and competitive landscape.
• Comprehend the characteristics of our ideal customers and their connection to our products.
• Foster and maintain strong, long-term customer relationships by collaborating with them and addressing their needs.

APPLY NOW!!!

• Minimum Diploma in IT, Computer Science or related discipline.
• At least 2 years in Enterprise Software/ Security Software channel sales or channel partner development.
• Able to travel to Asia Pacific countries as and when needed.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70399 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a detail-oriented and highly organized individual as a IT Coordinator (Banking), to support the Network & Hosting Team of our client in Singapore, which is a top global investment bank.

In this role, you will be responsible for coordinating the timely and accurate delivery of network and hosting infrastructure equipment to data centers, warehouses, and other critical facilities of the bank. You will work closely with vendors, logistics teams, and internal stakeholders to ensure that all deliveries are processed efficiently, and items are received accurately.

Key Responsibilities

Delivery Coordination:

• Oversee the end-to-end logistics of equipment deliveries to data centers, warehouses, and other relevant locations.
• Coordinate with internal teams to ensure timely ordering and procurement of required items, ensuring all equipment is ordered according to project specifications.
• Track and monitor the status of orders and shipments, ensuring that deliveries are on time and accurate.

Vendor and Supplier Management:

• Liaise with vendors, suppliers, and third-party logistics partners to manage orders, deliveries, and any issues or delays.
• Ensure that vendor documentation (such as invoices, packing slips, etc.) is complete and accurate.
• Track vendor performance and report any discrepancies or issues that may impact delivery timelines.

Data Center Access Coordination:

• Request and manage access passes for entry into data centers, ensuring that all passes are prepared and ready for delivery teams.
• Work closely with security and facilities teams at data centers to ensure that delivery teams and equipment are properly authorized for entry.
• Ensure compliance with all data center protocols regarding access, safety, and security.

Delivery and Equipment Verification:

• Ensure that all equipment and shipments are verified upon delivery, checking for accuracy against purchase orders, shipping manifests, and packing lists.
• Document any discrepancies or damages in delivery, escalating issues as needed to the relevant teams for resolution.
• Perform initial inspections and quality checks to ensure that items received are in good condition and meet project requirements.

Logistics Documentation:

• Maintain detailed and organized records of all logistics-related activities, including delivery schedules, vendor communications, and access permissions.
• Report on logistics performance and provide feedback to relevant teams for continuous improvement.

Stakeholder Communication:

• Act as the primary point of contact for all logistics-related queries from internal teams, external vendors, and data center personnel.
• Provide regular updates on the status of deliveries, ensuring all stakeholders are informed of any issues or delays.

Other Duties:

• Perform additional duties and responsibilities as needed to support network infrastructure projects and hosting operations.

Requirements:

• Bachelor’s degree in Business, Logistics, Information Technology, or any other field
• Relevant experience is not required but will be an advantage
• Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with internal teams and external vendors.
• Attention to detail and accuracy in handling equipment deliveries and documentation.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Qualifications

• Relevant experience in logistics coordination, vendor management, or similar roles, in a network, IT, or data center environment will be an advantage
• Familiarity with data center operations, network infrastructure, and hosting environments (advantageous).
• Experience working in data center or network infrastructure environments.
• Knowledge of industry-standard logistics practices and shipping methods.
• Familiarity with vendor management and procurement processes.
• Experience in coordinating equipment deliveries in high-security environments.

Working Conditions

• Office and data center environment.
• Occasional travel to data center locations may be required.
• Ability to work outside of normal business hours (Saturday or after 6pm) is required for the role to coordinate deliveries or handle urgent requests.

Benefits:

• Basic Salary up to $3,000 with yearly increment based on performance.
• 5 Days Work Week (Mon-Fri, 9am to 6:30pm)

Job Description:

This is a full time role for a Sales Coordinator located in Kaki Bukit Ave. Our client is a one-stop IT solution-sourcing centre and you will be responsible for managing day-to-day sales operations, which includes handling all aspects of sales order processing, from creating quotations and sales orders to managing purchase orders, delivery orders, and invoicing.

Additionally, you coordinate projects and support the lead manager to ensure projects are executed according to the agreed plan and kept on schedule. This requires liaising with internal teams such as Finance, Procurement, Logistics, and Marketing to streamline processes and improve communication. Your role also involves assisting in the preparation and submission of relevant reports and documents for tenders. To stay updated on product knowledge and industry trends, you attend frequent online and offline product training sessions arranged by vendors.

Qualifications:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Proficient in MS Office

JOB SUMMARY

We are seeking an experienced Business Analyst / Senior Business Analyst (BA/S-BA) to enhance our in-house products to stay ahead of the competition and ensure that they remain and integrated best-of-suite solutions for our clients. As a BA/S-BA, you will have the opportunity to work with a multi-disciplinary team to design, develop, test and launch the new features and new products to market.

Feeling the pulse of the customer, business and market trends is core. Taking all these feedback iteratively, as a BA/S-BA you have the opportunity to analyze the customer’s pain points, gaps in the product features, innovate on functionality and features, release a beta to early-adopters and finally launching the enhancements, features or products to market.

On a day-to-day basis, the BA/S-BA involves in working with diverse team members across the full spectrum of software developer services including business analysis, UI/UX, graphics design, backoffice engineering, web app and mobile app engineering. The BA/S-BA is constantly challenged to balance business viability, technical feasibility, customer desire and time to market to ensure that ideas become features in their product lines.

JOB DUTIES

• Collaborate with sales, marketing, and operations support teams to better understand our clients’ needs and synthesise your findings into the product roadmap, prioritizing features and functionalities based on business value and customer feedback.
• Monitor competitor activities and identify opportunities for differentiation.
• Constantly in touch with customers’ pains points, needs and desires and scoping an innovative and viable solution.
• Define clear, cohesive functional and non-functional requirements in the form of user stories and acceptance criteria, and manage time-integrated plans for feature development.
• Work closely with the UX/UI designers to detail out the wireframes and final UX for the new features or products.
• Ensure the objectives, requirements and specifications are clearly understood by the various team members across the Designers, Frontend & Backend Engineering, and QA teams.
• Execute beta and pilot programs with early-adopters and track their feedback and enhance the product features set readying it for market release.
• Develop key performance metrics for products. Track, monitor and analyse these metrics during beta, early-adopter stages as well as a live product.
• Actively conduct reviews, manage approvals, and sign off processes for product feature sets.
• Keep abreast of current product management methodology, latest competitor offerings, and digital trends to help strengthen the team’s deliverables.

JOB REQUIREMENTS

• Bachelor’s Degree of Computing, Engineering, Product Design or related field.
• Over 2+ years of related work experience in the domains of product management, business analysis, system analysis, process reengineering and consulting.
• A proven track record of gap analysis, innovative means of problem solving, designing software products that provide clients with solutions and bringing these products live.
• Outstanding knowledge in product management, product lifecycle and best practices.
• Strong conceptual abilities, clear communication of direction and solid knowledge of the product management or business analysis methodology.
• Exceptional analytical and conceptual thinking skills and quick to learn new business domains and industries.
• Strong time management skills, ability to meet tight deadlines and successfully juggle multiple projects simultaneously.
• Excellent planning, organizational and problem-solving.
• Strong communication skills in presenting visions or ideas to both internal and external stakeholders.
• Excellent documentation skills in drafting clear and concise requirements and specifications.
• Comfortable in working with a multi-disciplinary team that involves process engineering, backend & frontend engineering, UI/UX, graphics design, quality assurance and IT operations.
• Willing to roll-up one’s sleeves and contribute to the team.
• Ability to work in a fast-paced environment.
• Willingness to travel to meet and work with offshore team members.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.