• Career Growth
• Attractive Compensation and Benefits

About Our Client

My client is a leading provider of digital payment solutions, offering a wide range of secure and efficient payment methods for consumers and businesses alike. They specialize in delivering seamless transaction services across various platforms, ensuring convenience and security for all users.

Job Description

• Assist in the identification, assessment, monitoring, and reporting of key IT risks, ensuring alignment with established IT risk management frameworks and regulatory requirements.
• Support the risk and controls self-assessment (RCSA) exercises and help manage audits with minimal supervision, handling IT governance, compliance procedures, and technology-related queries.
• Manage email communications with banks, auditors, and internal departments, ensuring timely responses and follow-ups related to the Card Centre and IT operations.
• Provide support for IT operations and internal/IT audits, especially in areas like PCI-DSS, OSPAR, and card production
• Consistently follow up on IT and compliance matters, review yearly plans with senior management, and collaborate with the IT/Operations team to address compliance gaps and ensure prompt updates to documentation.

The Successful Applicant

• Proficient in Microsoft Operating Systems, IT networking, programming, and PowerPoint presentations.
• At least 3 years in IT operations, internal/IT audit, with relevant risk certifications (e.g., ITIL, CISSP) considered an advantage.
• Experience in supporting IT and operational audits.
• Comfortable working in a production environment

What's on Offer

• Competitive Salary: Attractive compensation package
• Growth Opportunities: Professional development and career advancement in a fast-paced environment

Contact

Eleen Chong (Lic No: R1982403 / EA no: 18S9099)

Quote job ref

JN-112024-6605097

Phone number

+6564169862

Michael Page International Pte Ltd | Registration No. 199804751N

• Understands the commercial cost/financial/budget impact of decisions to be taken, for any products/solutions to be developed, considering the overall impact to a customer proposal and recommending the appropriate solutions
• Participate in deep architectural discussions to ensure solutions are designed for successful deployment.
• Design of solution offerings including services, support, training (classroom, roundtables, webinars). Detail definition of Solution Components, Scope of Work, Deliverables, Effort Sizing and Pricing.
• Implementation planning and delivery for Proof Of Concepts (POC), Migration Services & Deployment Services.
• Work closely with the Sales team to provide full presales assistance in support of the successful achievement of sales targets while adhering to cost of sales objectives
• Self-sufficiency in leading pre-sales activities aiming to close sales opportunities.
• Achieving reliable, timely and high-quality design and deployment work.
• Any other duties as assigned by management.

Job Description:

We are looking for a proactive and customer-focused Customer IT Support Specialist to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing timely and effective resolutions to software-related issues.
• Diagnose and resolve technical problems related to software installations, configurations, and usability.
• Maintain accurate records of customer interactions, technical issues, and resolutions in our CRM system.
• Assist customers in understanding and utilizing software features and updates effectively.
• Collaborate with the teams to address and resolve complex technical issues.
• Develop and update user guides, FAQs, and troubleshooting documents for customer self-service.

Qualifications:

• Proven experience in IT support, customer service, or a related field.
• Proficiency with software troubleshooting and support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

• Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool.
• Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN.
• User Account Management (Add, Delete and Change) and follow Change Management processes.
• Escalate to Level 2 engineer if the issue not resolved.
• Remotely assist users with support needs.
• Manage and monitor internal assets to ensure accurate inventory records.

Systems & Cloud Architect - Payment Industry IT Software

Job Description

We are seeking a motivated and detail-oriented Systems Architect with a keen interest in the payment industry and IT software. As a Systems Architect, you will have the opportunity to design and oversee the architecture of payment technologies in a cloud-native environment, gaining valuable insights and experience within our innovative team.

Agile and proactive, you will contribute to the conception of cloud-native infrastructures, based on containers and microservices, and bring expertise on tools (Kubernetes, Kafka, OpenSearch, …) and integrations (API architecture, event-based architecture...).

Within the market team, you will closely work with HPS customers and contribute to the implementation of PowerCARD product in several environments: on premises, PaaS (OpenShift), Cloud (AWS)… in a complete devops environment (CI/CD).

Missions

- Be a creative force on technological infrastructure needs (patterns, tooling, etc.) and integrations in line with the needs of the customers.

- Integrate security, operating and cost requirements (ownership, licenses, etc.)

- Assist market and project teams with the integration, maintenance, and operation of cloud-native applications.

- Help teams adopt good practices, by writing guides and make them follow company guidelines.

- Assist presale teams in technical domain.

- Seek sustainability, stability, and risk management.

- Propose areas of improvement with a view to operational and economic performance

- Promote the Devops & Cloud culture internally and externally.

Responsibilities

1. Design and implement scalable system architectures focused on IT software solutions.
2. Have a good knowledge of cloud integrations with security, monitoring, and observability tools (Datadog, Dynatrace, OpenTelemetry, Qualys, etc.)
3. Support for the Devops & Cloud Market roadmap, being a promoter for internal technical & devops culture.
4. Be a referent on platform administration (Kubernetes, EKS, MSK, OpenSearch, Rancher...), with a focus on Kubernetes.
5. Responsible of Cloud deployment questions and environment administration
6. Stay informed about the regulatory updates, and emerging technologies.
7. Implement and maintain robust security measures.
8. Collaborate with cross-functional teams for system integration.
9. Produce technical documentation and system designs.

Requirements:

1. Bachelor's degree or higher in Computer Engineering, Computer Science, Industrial Engineering, or a related field.
2. Proven expertise in designing software architecture, network interfacing, and data pipeline.
3. Proven expertise in Cloud architecture and virtualization technologies
4. Mastery in Software Architecture, Network Diagram, Data Flow Diagram, Interface Protocols.
5. Familiarity with IaaS/ PaaS, Database Management (RDBMS & NoSQL).
6. Technical proficiency in Docker, CI/CD Pipeline, Java ecosystem.
7. Good knowledge about databases : Oracle, Postgres
8. Strong understanding of security principles.
9. Excellent problem-solving and organizational skills.
10. Strong communication and interpersonal skills.

Preferred Skills:

1. Experience with DevOps practices and tools.
2. Ability to assess business requirements and translate them into technical solutions.
3. Experience with network architecture and Enterprise Service Bus (ESB) technologies.
4. Knowledge of software development lifecycle (SDLC) methodologies.
5. Ability to manage multiple projects and priorities simultaneously.

This role offers an exciting opportunity to gain hands-on experience in system architecture while driving innovation in the fintech industry. If you are passionate about designing systems and making an impact in the payment technology space, apply and join our team!

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

Experience with big data tools: Python, spark, scala, hadoop, etc

Experience in Migrating SAS code and strong sql queries.

Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.

Experience with stream-processing systems: Storm, Spark- Streaming, etc Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala,etc

Experience on Cloudera/ Data bricks/ Snowflakes platforms will be added advantage

Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.

Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

Strong analytic skills related to working with unstructured datasets.

Build processes supporting data transformation, data structures, metadata, dependency and workload management.

A successful history of manipulating, processing and extracting value from large disconnected datasets.

Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.

Willingness to provide L2/L3 application support.

Willingness to support on production issues on a 24/7 rotational basis.

Willingness to support weekend and public holidays.

Job Description:

We are seeking a detail-oriented IT Executive with 3 years of experience in the food and beverage industry to join our team. The ideal candidate will have a strong background in managing IT infrastructure, providing technical support, and implementing innovative solutions to improve operational efficiency.

Key Responsibilities:

· Manage and maintain the company's IT infrastructure, including servers, networks, and hardware.

· Provide technical support to staff, troubleshooting issues and ensuring minimal downtime.

· Implement and oversee cybersecurity measures to protect company data.

· Collaborate with other departments to identify and implement IT solutions that enhance productivity and efficiency.

· Conduct training sessions for employees on new software and technology.

· Oversee IT security measures, including the deployment and upkeep of antivirus solutions across all devices.

· Coordinate with IT suppliers for ongoing maintenance and tracking of software license renewals.

· Diagnose and address issues with network connectivity, including software applications like Microsoft Office, HR, and Accounts software.

Requirements:

· At least 3 years of experience in an IT role, preferably in the food and beverage industry.

· Bachelor's degree in Information Technology, Computer Science, or a related field.

· Strong problem-solving skills and attention to detail.

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Familiarity with IT infrastructure management, cybersecurity, and technical support

Job Scope:

• Installation and upgrading of software / patches
• HW break-fix, technical & SW support, system patches update, data migration
• VIP, Mac OS, VDI & VC support
• HDD degauss handling
• IMACD support
• Perform asset management & update asset records
• Updating to the latest windows and programs
• Conduct testing all on devices and systems

Job Requirement

• Nitec in Information Technology or equivalent
• Entry Level
• Training will be provided

- 6 months contract

Experience with big data tools: Python, spark, scala, hadoop, etc

Experience in Migrating SAS code and strong sql queries.

Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.

Experience with stream-processing systems: Storm, Spark- Streaming, etc Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala,etc

Experience on Cloudera/ Data bricks/ Snowflakes platforms will be added advantage

Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.

Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

Strong analytic skills related to working with unstructured datasets.

Build processes supporting data transformation, data structures, metadata, dependency and workload management.

A successful history of manipulating, processing and extracting value from large disconnected datasets.

Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.

Willingness to provide L2/L3 application support.

Willingness to support on production issues on a 24/7 rotational basis.

Willingness to support weekend and public holidays.

Experience with big data tools: Python, spark, scala, hadoop, etc

Experience in Migrating SAS code and strong sql queries.

Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.

Experience with stream-processing systems: Storm, Spark- Streaming, etc Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala,etc

Experience on Cloudera/ Data bricks/ Snowflakes platforms will be added advantage

Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.

Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

Strong analytic skills related to working with unstructured datasets.

Build processes supporting data transformation, data structures, metadata, dependency and workload management.

A successful history of manipulating, processing and extracting value from large disconnected datasets.

Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.

Willingness to provide L2/L3 application support.

Willingness to support on production issues on a 24/7 rotational basis.

Willingness to support weekend and public holidays.

Roles & Responsibilities:

· Provide technical support and Install computer hardware, software and networks to new or exit staff

· Maintain and update IT inventory

· Monitor daily backup

· Troubleshoot on IT system, hardware and office equipment

· Knowledge of online system (HR System – Infotech / Microsoft / Autocad) is an advantage.

· Assist and renew of licensing (AutoCAD)

· Setting up Printer software

· Undertake any other ad-hoc work as assigned

Requirements:

• Possess a Local Diploma or equivalent in IT
• 1-2 years of relevant experience
• Fresh graduates are welcome to apply

Assist the IT Executive in ensuring the smooth operation of the hotel’s Information Technology systems and infrastructure. Provide first-line IT support to hotel staff and contribute to maintaining the reliability, security, and efficiency of IT systems.

Responsibilities

• Provide first-level troubleshooting for hardware, software, and network issues encountered by hotel staff, documenting incidents and solutions for future reference.
• Assist the IT Executive in implementing and maintaining incident management policies and procedures, ensuring clarity in escalation and resolution processes.
• Support the IT Executive in monitoring and maintaining information systems and data processing operations.
• Perform routine system tasks, including setting up user accounts, managing software installations, and ensuring regular updates of antivirus programs.
• Conduct daily and monthly backups, verify the success of backup processes, and ensure secure storage of backup data.
• Collaborate with departments to assess IT needs and assist in implementing solutions that align with hotel policies and system capabilities.
• Ensure critical systems (e.g., servers and Property Management Systems) are operational, including managing automatic standby modes when required.
• Conduct regular checks for unauthorized programs, improper configurations, or potential security vulnerabilities, escalating issues to the IT Executive when needed.
• Support the implementation and maintenance of new technologies or system upgrades under the guidance of the IT Executive.
• Maintain an updated inventory of IT equipment and software, assisting in procurement and replacement when necessary.

Qualifications

• NITEC, Higher NITEC, or Diploma in Information Technology or related field.
• Basic knowledge of hardware, software, and network troubleshooting.
• Familiarity with backup procedures and antivirus software management.
• Strong problem-solving skills with attention to detail.
• Ability to work collaboratively and provide support to non-technical staff.
• Willingness to learn and adapt to new technologies in a dynamic environment.
• Prior experience in a hospitality or service environment is an advantage but not required.

The Opportunity

• Adecco is partnering with a leading bank to hire a IT Project Manager
• Office Location: CBP
• Starts off as a 12 months contract

The Job

• Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget
• Prepare and track project budget
• Prepare and track detail project plan/activities
• Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings
• Engage senior stakeholders to discuss and address project issues and risks
• Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout
• Drive and manage project end to end delivery including requirement, design, testing, deployment
• Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline
• Perform regular quality assessment, submit quality checklist, testing and defect executive summary

The Talent

• 3-7 years of experience in the direct management of IT application projects and possess sound banking product knowledge
• Able to work with external vendors and across diversified teams
• Process-driven and strong advocate of reporting
• Good verbal and written communication skills

Next Steps

• Please send in your resume to [email protected]
• Application: IT Project Manager (Bank)
• We regret to inform that only shortlisted applicants will be contacted

Amos Tan Jun Han

EA Licence Number: 91C2918

Personnel Registration Number: R23113385

Job Responsibilities

• Provide end users in PC Hardware & Software computing needs.
• Responsible for maintaining and installing PC operating systems, application software, system patches and antivirus software.
• Trouble shooting PCs, Printers, Radio Frequency (RF) and PDA devices as well as software problems.
• Assists System administrator in supporting and maintaining VM and Windows Servers.
• Assists System Administrator in setting-up, configuring and maintaining network equipment such as Routers and Switches in Wide Area Network (WAN), Wireless LAN (WLAN) and Access Points.
• Support & maintain company various CCTV surveillance systems.
• Handle all IT equipment maintenance agreements and co-ordinate with vendors for system maintenance activities.
• Assists in sourcing and purchasing hardware and software to support company IT systems.
• Responsible for documentations of work processes, system workflow, operating procedures and new projects.
• Assist in user account creation/amendment/deletion based on user requests in ticketing system
• Maintain IT Hardware and Software inventory & asset tracking.
• Assist System Administrator in supporting & maintaining systems housed in data centers.
• Reporting to Manager, Operations Technology.
• Any other ad hoc duties assigned by the supervisors

Qualifications

• Degree or Diploma in Computer Science or Information Technology relevant disciplines. Looking for 1-2 years of experience in IT field
• Good hand-on knowledge in system administration (AIX, Linux, Redhat, Windows, VMWare, vCenter, Veeam & Cisco related softwares)
• Experience in Cloud deployment (MS Azure, Google Cloud) and supply chain domain knowledge would be an added advantage.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd