[Order ID: 823750]

Responsibilities

• Lead a team to define IT requirements for the establishment of a new acute hospital and oversee the implementation of IT systems, ensuring smooth business operations.
• Design and implement innovative solutions to support secure and efficient hospital operations.
• Align the IT strategy for the new hospital with broader regional and national healthcare plans and goals.
• Develop and enforce procedures to ensure new IT systems comply with public healthcare IT security standards and regulations.
• Manage and oversee the integration of new IT systems into the hospital’s infrastructure.
• Collaborate with relevant stakeholders to ensure the IT systems meet the needs of hospital staff and patients.
• Undertake any additional tasks or duties as required to support the hospital’s IT initiatives and operations.

Requirements

• At least 16 years of IT management experience with proven track record of leadership abilities in the healthcare sector
• Possess minimally a bachelor's degree in computer science, IT, engineering or the equivalent
• [Advantage] Candidates with strong knowledge of IT security matters, including security infrastructure design, operations, and compliance will have an added advantage
• Strong problem-solving skills, along with excellent written, verbal, and interpersonal communication abilities, enabling effective leadership and collaboration with cross-functional teams.
• Proven experience in working within a matrixed organization, demonstrating effective teamwork, and the ability to engage confidently and energetically with all organizational levels.

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

-------------------------------------------------------------------------------------------------

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

--------------------------------------------------------------------------------------------------

EA Personnel Name: Yap Zia Xin

EA Personnel Reg. No.: R22109263

EA Licence No.: 07C5771

Responsibilities

• Plan, execute, monitor and control the various technical aspect of the project.
• Manage or participate in new setup or upgrade of system/network infrastructure projects.
• Responsible for supporting operational systems satisfying contractual Service Level Agreement
• Perform and manage routine preventive maintenance and operational activities
• Provide project documentation and reports
• Diagnose and rectify technical issue

Requirements

• Experience in Windows server OS, Unix/Linux OS & VM environment
• Good knowledge and hands-on experience with Microsoft SQL Server would be an advantage
• Good Working knowledge with VPN, firewall appliances and Cisco routers/switches
• Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment
• Pro-active, dynamic and with good analytical/conceptual thinking
• Fresh graduates are welcome to apply

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

Company’s Profile

Our client is an international technology and engineering company that specialises in providing innovative solutions to their esteemed clients. They are dedicated to quality delivery standards with thousands of engineers globally supporting projects. They have an international presence worldwide and are looking out for System Engineers to join their team and contribute to their ongoing success.

Location: Various Project Locations

Working hours: Monday to Friday, Standard Office Hours

Responsibilities:

• Provide technical consultancy advice on system configuration and overall design
• Implement system infra expansion design and configure Monitor System Performance
• Assist clients to verify, isolate and provide a temporary work around for the incident/problem logged.
• Resolve system incident/ problem onsite.
• Escalate unsolvable problems and service requests to the System or Software Engineer and report escalations to Operation/ Project Manager.
• Generate relevant administrative records and reports.
• Apply operating system updates, patches, and configuration changes.
• Upkeep and maintain configuration of the system.
• Contacting OEM/Vendor/subcontractor for technical support.

Requirements:

• Min. Diploma in Computer Science, Computer Engineering or equivalent
• Min. 2-4 years working experience as a System engineer in operations environment.
• Good grasp of technical skills (System) and Infra system design.
• Keen sense of urgency for service performance issues.
• Able to handle demanding service response and recovery turnaround.
• Able to manage daily support tasks to meet stringent SLA requirements.
• Past working experience in Cloud environment is an advantage
• ITIL certification will be an added advantage.
• Good knowledge of Windows Server OS 2019, Active Directory/DNS, HYPER-V and/or VMWARE ESXi is an added bonus

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for a Marketing Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Organize and manage marketing events/activities such as workshops, training sessions, conferences, and industry expos.
• Develop and maintain event budgets, ensuring costs are effectively controlled.
• Collaborate with external vendors and partners to coordinate event logistics and partnerships.
• Oversee administrative tasks related to marketing campaigns and produce regular performance reports.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ relevant experience.
• Proficient in Photoshop and Illustrator.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Responsibilities:

• Oversee the daily operation and maintenance of IT systems, including servers, networks, and applications, ensuring high availability and reliability.
• Provide guidance, support, and training to mentor junior team members. Assist in developing and implementing IT operational policies, procedures, and standards to ensure compliance with best practices.
• Develop and maintain documentation for IT systems, configurations, and procedures, ensuring accuracy and accessibility for team members.
• Manage relationships with customers, vendors, and service providers, negotiating contracts and SLAs to ensure quality and cost-effectiveness.
• Respond to and resolve escalated IT issues and incidents, serving as a key point of contact for technical support and troubleshooting.
• Analyse IT operations metrics and KPIs, preparing reports and presentations for management to track performance and identify areas for improvement.
• Serve as a subject matter expert for IT operations staff, sharing knowledge and best practices to foster professional development and growth.
• Monitor IT system performance and security, proactively identifying and addressing issues to minimize downtime and prevent data breaches.
• Conduct regular audits and assessments of IT infrastructure and processes, identifying areas for improvement and implementing solutions.
• Collaborate with internal and external parties to support IT projects and initiatives, contributing to technical requirements, planning, and executing system upgrades, migrations, and deployments.
• Coordinate with the business and finance teams, overseeing budget calculations and purchase-related matters.
• Reporting to Team leader in daily basis for operation matter

Requirements:

• Bachelor’s degree in information systems, Computer Science, Engineering or equivalent
• At least 3-5 years of experience in IT infrastructure operations support within the ICT industry.
• Possessing technical hands-on experiences in troubleshooting of well-known hardware and software, including Routers, Switches, Firewalls, Wireless devices, Servers, PCs, Mobile devices, Office applications, and PDF tools.
• Intermediate knowledge of IT infrastructure, including networking technologies, is a plus: ITILv4, AWS, Azure, Cisco, HP, Dell, Fortinet, Palo Alto, SolarWinds
• Experience with incident management.
• Familiar with system administration tasks and competent in operating systems.
• Excellent communication skills.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25000

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Benefits:

• Basic Salary up to $3,000 with yearly increment based on performance.
• 5 Days Work Week (Mon-Fri, 9am to 6:30pm)

Job Description:

This is a full time role for a Sales Coordinator located in Kaki Bukit Ave. Our client is a one-stop IT solution-sourcing centre and you will be responsible for managing day-to-day sales operations, which includes handling all aspects of sales order processing, from creating quotations and sales orders to managing purchase orders, delivery orders, and invoicing.

Additionally, you coordinate projects and support the lead manager to ensure projects are executed according to the agreed plan and kept on schedule. This requires liaising with internal teams such as Finance, Procurement, Logistics, and Marketing to streamline processes and improve communication. Your role also involves assisting in the preparation and submission of relevant reports and documents for tenders. To stay updated on product knowledge and industry trends, you attend frequent online and offline product training sessions arranged by vendors.

Qualifications:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Proficient in MS Office

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for a Marketing Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Organize and manage marketing events/activities such as workshops, training sessions, conferences, and industry expos.
• Develop and maintain event budgets, ensuring costs are effectively controlled.
• Collaborate with external vendors and partners to coordinate event logistics and partnerships.
• Oversee administrative tasks related to marketing campaigns and produce regular performance reports.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ relevant experience.
• Proficient in Photoshop and Illustrator.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

• Drive Control Assessment projects assign by APAC, global compliance and risk control team.
• Implement Country Risk Assessment (CRA) and Operation Risk Assessment.
• Identify control gaps and abnormal issue through projects and report to APAC compliance head and China management and related stakeholder.
• Make remediation plan to chase the implement timeline.
• Lead corporate governance project from compliance aspect.
• Review compliance management reporting line and make tailored entity contracting relationship according to cross boarder business.
• Give advice on data center and data transfer matters according to global rules and norms.
• Lead AML team, responsible for sanction and AML matters.
• Give compliance and legal advice on sanction, KYC issues to the senior management and Board of Directors.
• To drive KYC and sanction screening mechanism.
• Establish and strengthen risk and compliance management procedure.
• Drive, Establish data and privacy related law and regulations promulgate like Cybersecurity Law, Data Security Law, Personal Information Protection Law, Cross-Border Data Transfer Regulation.
• Analyze potential gaps and make remediation plan.
• Drive compliance and data privacy issue according to data related legislation.
• Participate and manage third party audit, internal audits across China and HK.
• Lead and Drive APAC compliance Singapore MAS, Malaysia BNM AML sanction program.
• Responsible for customer on board AML and sanction review.

• Drive Control Assessment projects assign by APAC, global compliance and risk control team.
• Implement Country Risk Assessment (CRA) and Operation Risk Assessment.
• Identify control gaps and abnormal issue through projects and report to APAC compliance head and China management and related stakeholder.
• Make remediation plan to chase the implement timeline.
• Lead corporate governance project from compliance aspect.
• Review compliance management reporting line and make tailored entity contracting relationship according to cross boarder business.
• Give advice on data center and data transfer matters according to global rules and norms.
• Lead AML team, responsible for sanction and AML matters.
• Give compliance and legal advice on sanction, KYC issues to the senior management and Board of Directors.
• To drive KYC and sanction screening mechanism.
• Establish and strengthen risk and compliance management procedure.
• Drive, Establish data and privacy related law and regulations promulgate like Cybersecurity Law, Data Security Law, Personal Information Protection Law, Cross-Border Data Transfer Regulation.
• Analyze potential gaps and make remediation plan.
• Drive compliance and data privacy issue according to data related legislation.
• Participate and manage third party audit, internal audits across China and HK.
• Lead and Drive APAC compliance Singapore MAS, Malaysia BNM AML sanction program.
• Responsible for customer on board AML and sanction review.

Benefits:

• Basic Salary up to $3,000 with yearly increment based on performance.
• 5 Days Work Week (Mon-Fri, 9am to 6:30pm)

Job Description:

This is a full time role for a Sales Coordinator located in Kaki Bukit Ave. Our client is a one-stop IT solution-sourcing centre and you will be responsible for managing day-to-day sales operations, which includes handling all aspects of sales order processing, from creating quotations and sales orders to managing purchase orders, delivery orders, and invoicing.

Additionally, you coordinate projects and support the lead manager to ensure projects are executed according to the agreed plan and kept on schedule. This requires liaising with internal teams such as Finance, Procurement, Logistics, and Marketing to streamline processes and improve communication. Your role also involves assisting in the preparation and submission of relevant reports and documents for tenders. To stay updated on product knowledge and industry trends, you attend frequent online and offline product training sessions arranged by vendors.

Qualifications:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Proficient in MS Office

Job Description

• Industry/ Organization Type: IT Consultancy Firm
• Position Title: IT Sales Executive/ Sales Engineer
• Working Location: Ang Mo Kio
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Up to $4,000 + Commission + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Drive growth and meet sales targets by acquiring new customers.
• Develop and implement a strategic sales plan to expand the customer base.
• Provide sales, revenue, and expense reports, along with realistic forecasts, to the management team.
• Recognize emerging markets and market changes while staying informed about new products and competitive landscape.
• Comprehend the characteristics of our ideal customers and their connection to our products.
• Foster and maintain strong, long-term customer relationships by collaborating with them and addressing their needs.

APPLY NOW!!!

• Minimum Diploma in IT, Computer Science or related discipline.
• At least 2 years in Enterprise Software/ Security Software channel sales or channel partner development.
• Able to travel to Asia Pacific countries as and when needed.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70399 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

System Analyst (Hospital IT Operations Management)

Clinical Systems – Hospital IT Operations Management

We are looking for suitable candidates with experience in Hospital IT operations roles for our client in the healthcare domain, to support their Clinical Informatics System and Hospital IT Operation management services.

Responsibilities:

• Work closely with business stakeholders to identify a roadmap of technology solutions and enhancements
• Work closely with the Reporting Officer in the approval, acquisition, and implementation of IT projects
• Resolve project issues, working with vendors and key stakeholders as required, to ensure the successful implementation of IT projects
• Oversee the planning, directing, supervising, monitoring, and coordinating of vendor and department operations, including assigning work activities, and projects, evaluating work processes and procedures, and preparing correspondences e.g. general and special reports
• Collaborate with stakeholders to prioritize, design, develop, and implement IT application features and enhancements, ensuring that system capabilities and process requirements are aligned
• Ensure that the in-scope IT systems are performing optimally, meeting SLAs and requirements of user stakeholders.
• Ensure optimum resource allocation and utilization, and financial effectiveness for IT activities.

Requirements

• Minimum bachelor’s degree or equivalent in IT or Engineering from a recognized/accredited institution
• Minimum 3-5 years experience in leading medium to large-scale IT application projects
• Minimum 2 years experience working in a hospital setting preferred
• Possess ITIL & PMP certification will be a plus
• Experience in the healthcare environment and hospital operations

Job Description:

· Collaborate with functional consultants to develop add-on solutions for customers.

· Develop programs in Dynamics NAV and Dynamics 365 Business Central (on- premise or online).

· Participate in business requirement study.

· Develop Power BI Report and Dashboard.

· Develop Apps for Business Central using Power App.

· Manage & review team of outsource employees’ projects.

Requirements:

· Skill in NAV C/AL, Business Central AL, JSON, .Net programming.

· Business Central Reports design.

· Webservices & API programming.

· Minimum a Diploma / Degree in IT.

· Minimum 5 years of relevant working experience.

· Strong interpersonal skills with the ability to communicate effectively.

Position : Sales Coordinator

• Working day : 5 days ( 9:00am -6:30pm)
• Location : Kaki Bukit
• Salary : $2500 -$3200

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gu5gdNvU

• Grow together with one of the fastest growing company
• Opportunity to lead IT transformation project

About the company

Our Client is a fast growing technology company. With more than 10 million revenue, they are ready to invest more in IT to improve their revenue. As such, they are now looking for a new CTO / VP of Engineering / Software engineering Manager to join their team.

About the job

Reporting to the CEO, your role involves:

• Ensuring the overall stability and scalability of company products.This includes Overseeing the development and implementation of scalable, secure, and robust technology solutions.
• Partnering with the business stakeholders ( e.g. sales & marketing and product team) to communicate capability roadmaps and delivery strategy for business technology and solutions. This includes driving IT digitalization initiatives, exploiting new and emerging technologies technology and translate them into viable IT Digital implementation to increase revenue and productivity for internal business stakeholders and external customers.
• Being the strategic interface between the internal business departments (Commercial, finance and etc) and IT to delivery strategy for business technology and solutions
• Ensuring the business growth plan is supported by latest technologies and adequate resources. This includes managing budget/resources, ensuring that appropriate resources are assigned to key project initiatives.
• Follow up after post project implementation, evaluating the impact of the IT digital initiatives to track business benefits

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in full stack software development. At least 5 years of experience in a leadership role such as Software Engineering Manager / CTO / VP of engineering or equivalent.

Candidates who has championed or initiated IT projects that focus in business change/transformation will be required for this role.

Whats on offer

You will have the opportunity to propose/champion high value project implementation with exposure to senior business stakeholders.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gu5gdNvU (EA: 94C3609/ R1219669)

Main Responsibilities:

• Infrastructure Management: Administer servers, storage systems, hypervisors, and network equipment such as switches, firewalls and wireless access points.
• Network Administration: Manage network infrastructure, including routing protocols, DNS, Active Directory, and GPO. To also maintain current VPN connectivity.
• Technical Support: Provide Tier-2/Tier-3 in-person or remote support for escalated issues and troubleshoot hardware, software, and network incidents.
• Collaboration Tools & AV Support: Ensure smooth operation of Microsoft Teams, video conferencing, and meeting equipment.
• User Training: Conduct training and knowledge transfer for end-users on deployed systems, focusing on Microsoft 365 services.
• Peripheral Management: Oversee IP phones, printers, display TVs, CCTV systems, and door access, collaborating with vendors as needed.
• Cybersecurity: Support basic cybersecurity measures and compliance with IT policies.
• Project Support: Participate and/or take ownership in IT upgrades, deployments, and other technical initiatives.

Job requirements:

• Bachelor's Degree in IT / Computer Science / relevant field or higher, certifications in CCNA, VMware VCP, or Microsoft Certified: Azure Administrator is a plus.
• At least 5 years in IT infrastructure, with hands-on expertise in network protocols, virtualization practices, and Microsoft 365 administration and configuration.
• Proficiency in Active Directory, DNS, GPO, SQL Server, and backup solutions (e.g., Druva). Knowledgeable in networking topologies, protocols and methodologies and cybersecurity concepts will be an advantage.
• Excellent Problem-solving skills, good communication skills and fluent in common language, and teamwork ability.

We are looking for an experienced IT Business Analyst to play a key role in the development and deployment of a new healthcare IT product. The successful candidate will possess strong skills in requirements gathering, project and stakeholder management, and coding, with an ability to bridge the technical and business aspects of product development and deployment.

Key Responsibilities:

Requirements Gathering & Analysis:Engage with stakeholders to collect and document comprehensive business and technical requirements for the new product.

Project Management: Oversee the development and deployment phases, ensuring adherence to timelines, budgets, and project goals.

Stakeholder Management: Serve as the primary liaison between technical teams and business stakeholders, translating complex technical details into business terms and vice versa.

Development & Coding:Contribute coding expertise in Python and object-oriented programming languages like Java. Full stack development skills are highly valued for supporting development teams.

UI/UX Understanding:Provide input and contribute to the design and development of user interfaces, ensuring alignment with user needs and product functionality.

Quality Assurance:Participate in quality assurance processes, from developing test cases to ensuring thorough testing is conducted for high-quality product outcomes.

Problem Solving: Address challenges independently, thinking critically and providing practical solutions under tight timelines.

Communication & Presentation:Communicate effectively with diverse teams and present technical information in a clear, business-friendly manner.

Adaptability: Maintain effectiveness in a fast-paced, high-stress environment with dynamic project requirements.

Collaboration: Work collaboratively within a diverse, cross-geographic team environment to ensure the product is built and deployed to meet customer needs.

Your Profile

Minimum of 3 years in large-scale IT projects, ideally involving new product development and deployment. Healthcare industry experience is advantageous.

Technical Skills

· Proficiency in coding with Python and object-oriented programming languages like Java.

· Full stack development experience.

· Familiarity with UI/UX design and development.

· Knowledge and experience in quality assurance practices.

· Understanding of healthcare processes and domain expertise is a plus.

· Proven experience working in an agile development environment.

Soft Skills:

· Strong problem-solving abilities.

· Capability to articulate technical concepts in layman’s terms.

· High tolerance for stress and adaptability to rapid changes.

· Excellent communication, presentation, and interpersonal skills.

Preferred Attributes:

· Independent, proactive problem solver.

· Strong organizational skills with the ability to prioritize effectively.

· Experience collaborating with cross-functional and geographically distributed teams.

International SOS is looking for a Director of IT Operational Excellence and Delivery for the Business As Usual (BAU) Services within the IT Shared Service organization. In this crucial management role, you will be responsible for enhancing and executing operational excellence in the Modern Workplace and Mobility BAU service elements across our global organization, and potentially beyond this domain.

The ideal candidate will have experience in ensuring operational excellence, driving governance across a global organization, and managing various aspects of modern workplace infrastructure. This role requires a strong focus on vulnerability management, device lifecycle management, and optimizing IT systems and processes. You will work alongside the Service Owner for Modern Workplace and Mobility Services, who is responsible for the service's renewal and roadmap. Your role will involve leading day-to-day operations, ensuring operational excellence, and improving the foundations of the MW&M services.

You will collaborate with cross-functional teams, vendors, and business leaders, striving for excellence in service delivery. You will report directly to the General Manager, Group Cloud, Infrastructure, and Operations.

Key Responsibilities

• Team up with the Service Owner for Modern Workplace and Mobility Service and establish a healthy and effective way of working on the entire portfolio for Modern Workplace and Mobility services. This job description is a guide and might need your flexibility for the day to day end tuning.
• Operational Excellence: Own and drive operational excellence across all modern workplace services. Collaborate with the IT Service Management to ensure ITIL processes are operational for all Modern Workplace and Mobility Services.

1. Balancing Business Needs and Security/Compliance Considerations: the teams must strike a balance between meeting business requirements and ensuring security and compliance.
2. Designing Consistent Processes and Systems by identifying and designing consistent tasks, forms, processes, and systems. Standardizing these elements to improve efficiency and reduce variability in their operations.
3. Defining Roles and Responsibilities clearly across teams, partners, regional IT and other stakeholders.

• Service Level Management: Monitor service level agreements (SLAs) for Modern Workplace and Mobility Services. Proactively address incidents, escalations, and performance bottlenecks.
• Vulnerability Management: Oversee Tanium remediation efforts to ensure vulnerabilities are identified and addressed promptly.
• SCCM and Intune Delivery: Manage the delivery and optimization of SCCM and Intune services.
• Cyber Essentials Plus: Ensure compliance with Cyber Essentials Plus standards.
• Active Directory Remediation: Lead efforts to remediate and optimize Active Directory.
• Proof Point Optimization: Optimize Proof Point services for enhanced security and performance.
• Device Lifecycle Management: Standardize laptop setups and manage the entire device lifecycle.
• Nexthink Integration: Integrate and optimize Nexthink for better endpoint visibility and management.
• Mobile Device Management (MDM): Oversee MDM for phones and iPads, ensuring secure and efficient management.
• MacBooks Onboarding: Manage the onboarding process for MacBooks, ensuring seamless integration into the workplace.
• Virtual Delivery Organization: Build and manage a virtual delivery organization across ITSS and business lines.
• Reporting and Analytics: Develop and maintain reporting and analytics to track performance and identify areas for improvement.
• Vendor Coordination: Coordinate with vendors to ensure timely delivery and support of services and manage the agreed SLA. Foster collaborative partnerships to optimize service delivery and innovation.
• CMDB Cleanup: Lead efforts to clean up and maintain the Configuration Management Database (CMDB).
• Standard Operating Procedures (SOP): Review and update SOPs to ensure they are current and effective.
• Innovation and Continuous Improvement: Identify opportunities for process optimization, cost reduction, and performance enhancement.
• Risk Mitigation: Assess risks related to Modern Workplace and Mobility Services and implement mitigation strategies. Eliminate risk by proactive risk and problem management, to increase the operational stability of the landscape.
• Security and Compliance and Audits: support where required the audits on the Modern Workplace and Mobility services.
• Technical Expertise: Stay abreast of industry trends, emerging technologies, and best practices.
• Cross domain work: With the expertise of Operational Excellence and focus on effective and efficient delivery of BAU services, advisory and steering on other IT domains in ITSS is encouraged and might be requested.

Requirements

• A bachelor’s or master’s degree in computer science, engineering, or a related field, or equivalent work experience.
• Relevant certifications such as PMP, ITIL, Microsoft technology or CISSP are advantageous
• Minimum 8 years of experience in technology management and enterprise IT delivery, with a focus on Modern Workspace and Mobility Services.
• Proven track record of leading cross-functional teams and managing vendor relationships.
• Strong knowledge and experience in vulnerability management, SCCM, Intune, and Cyber Essentials Plus.
• Experience with Active Directory, Proof Point, Nexthink, and MDM solutions.
• Understanding the impact of other It domains on enter prise IT delivery, like Networking, Datacentres and cloud as well as application and data management.
• Experience in building relationships with and communicate with vendors with managing the SLA
• Experience in a global operating IT organisation, with stakeholders in several time zones and business lines.
• 10 to 15% of international travel might be required

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily toensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers ) and software license monitoring
• Responsible for the procurement of IT equipment, software and relatedproducts including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Has a passion or keen interest in Healthcare or Community Services
• Strong in tracking on-hand tasks and see through to completion
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support
• A great team player and able to work well with other team members
• Able to communicate well and maintain documentation

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for a Marketing Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Organize and manage marketing events/activities such as workshops, training sessions, conferences, and industry expos.
• Develop and maintain event budgets, ensuring costs are effectively controlled.
• Collaborate with external vendors and partners to coordinate event logistics and partnerships.
• Oversee administrative tasks related to marketing campaigns and produce regular performance reports.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ relevant experience.
• Proficient in Photoshop and Illustrator.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Department: Regional Information Systems Division
Reports to: Regional IT General Manager
Functional Relationships with: Global Security Team, ASEAN Business Units, ASEAN local IT divisions

Successful candidate will: Be engaged and responsible for SecOps (security operations), security incident handling, SOC response, etc as a Senior Specialist, Information Security Incident Response Lead, responsible for CSIRT operations in cyber security

Key Duties & Responsibilities
• Be responsible for handling overall SecOps in cooperation with partner IT vendors and related internal departments as a member of the incident handling team within CSIRT
• Work with partner IT vendors that maintain information security infrastructure tools implemented in our company
• Monitor and continuously assess the IT security aspects and impact.
• Knowledge and strong understanding on CIS CSC to continuously improve IT security
• Reporting to Regional IT General Manager and the head of Global Security Team

Responsibilities:

• While increasing cyber security risks, we must strengthen its security measures to secure our business expansion.
• He/She will be able to keep updating our skill sets by touching on the latest technology trends as we continue introducing new services and technologies to achieve "Zero Trust” and “IT/OT cyber security”.
• In addition, he/she can obtain a global business perspective since there are many opportunities to discuss security countermeasures with overseas members by crossing the border

1. Cyber incident response

• He/She must enhance the process of incident handling and our ability to respond to incidents through the implementation of security solutions, training, and incident-handling experiences

2. Vulnerability Assessment on platform and application/implementation of countermeasures

• Based on the results of various diagnostics and tools, countermeasures against vulnerabilities will be promoted together with each application engineer. We will also work with the CCoE team and PSIRT to implement measures for cloud environments, promote pre-release diagnostics, and add tools to meet operational requirements in the production environment.

3. Implementation and Maintenance of security solutions

• Client is developing advanced solutions for emerging threats.
• He/she must be responsible for the selection of suitable security products to fit our maintenance and operation requirements and lead PoC and implementation with well-designed operations

Ability / Competency Required

• Bachelor or Master’s Degree in Computer Science, Information Systems, or equivalent experience.
• Minimum three years of experience in the Cyber Security and Infrastructure fields
• Security tool implementation and operational experience/application security technology experience
• CISSP - Certified Information Systems Security Professional Certifications

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - https://go.persolkelly.com/job/apply/7657

We regret to inform you that only shortlisted candidates will be notified.

Siow Ee Sheng | REG No : R23118145

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Drive Control Assessment projects assign by APAC, global compliance and risk control team.
• Implement Country Risk Assessment (CRA) and Operation Risk Assessment.
• Identify control gaps and abnormal issue through projects and report to APAC compliance head and China management and related stakeholder.
• Make remediation plan to chase the implement timeline.
• Lead corporate governance project from compliance aspect.
• Review compliance management reporting line and make tailored entity contracting relationship according to cross boarder business.
• Give advice on data center and data transfer matters according to global rules and norms.
• Lead AML team, responsible for sanction and AML matters.
• Give compliance and legal advice on sanction, KYC issues to the senior management and Board of Directors.
• To drive KYC and sanction screening mechanism.
• Establish and strengthen risk and compliance management procedure.
• Drive, Establish data and privacy related law and regulations promulgate like Cybersecurity Law, Data Security Law, Personal Information Protection Law, Cross-Border Data Transfer Regulation.
• Analyze potential gaps and make remediation plan.
• Drive compliance and data privacy issue according to data related legislation.
• Participate and manage third party audit, internal audits across China and HK.
• Lead and Drive APAC compliance Singapore MAS, Malaysia BNM AML sanction program.
• Responsible for customer on board AML and sanction review.
• Experience with AML / risk / Compliance system implementation and products like OFSAA, Netreveal, Axiom is required.

• To provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
• Hardware support: Technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
• Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
• Enhanced support for VIP users
• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
• Asset management support for end user devices by following defined processes
• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
• Onsite support for events such as trade shows or special meetings
• Regular checks for IT Room devices and Meeting Room equipment when required
• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Job Requirements

• Diploma in Information Technology, Computer Engineering, Electronics or related field
• 3 years of deskside support experience (MNC support and VIP support experience preferred)
• Experience in using ServiceNow is preferred
• 5 days work at Raffles Quay
• Salary up to $3200

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.