The Deployment Engineer will lead the implementation of modern workplace solutions in ensuring successful deployment, configuration, and integration of cutting-edge technology solutions.

• Project Planning & Execution:
  o Develop and execute deployment plans for modern workplace technologies, including hardware, software, and network solutions.
  o Collaborate with stakeholders and vendors to define and achieve project scope and timelines.
• Technology Installation & Configuration:
  o Install, configure, and integrate hardware components such as computers, printers, and networking devices.
  o Deploy and configure modern workplace software solutions, including productivity tools, collaboration platforms, and security applications.
  o Set up and configure network connections, ensuring seamless integration with existing infrastructure.
• Testing & Quality Assurance:
  o Conduct thorough testing of deployed technologies to ensure functionality, performance, and compatibility.
  o Troubleshoot and resolve technical issues during and after deployment.
• User Training & Support:
  o Develop and deliver training sessions and provide ongoing technical support to end-users.
• Documentation & Compliance:
  o Create and maintain documentation of deployment processes, configurations, and system changes.
  o Implement and verify security measures to protect systems and data during deployment.
  o Gather feedback from users and stakeholders to identify opportunities for improvement
• Incident Management:
  o Manage incidents related to technology deployments, including system failures and outages.
  
  Requirements:
• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• Proven experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking.
• Knowledge of technology deployment processes, hardware installation, software configuration, and network setup.
• Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus.
• Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate is a plus.

Job title: IT Support Specialist

Contract Period: 12 months

Job Duties

• Act as the first point of contact for all user support related queries at the Service Desk

• Participate in and implement infrastructure projects

• Monitor infrastructure stability like Wifi, Printer, or Sharepoint

• In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up

• Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Collaborate with other IT Teams

• Support and regular checks that the conference rooms are properly working

• Handling vendors regarding hardware related changes, repairs and quotations

• Support new joiners with providing the requested hardware package

• Help user relocations within the building

Requirements:

• Diploma or above in Computer Science, Information Technology or relevant discipline

• 1-2 years' experience in user support and helpdesk duties

• Strong problem solving and system troubleshooting skills

• Technically proficient in Microsoft Office, Windows desktop and Apple iOS

• Good interpersonal and communication skills

• Knowledge of ServiceNow Ticketing system is a

Responsibilities:

- Design, develop, implement, and maintain software applications and components.

- Support and install software applications.

- Work from specifications and guidelines to complete assigned tasks.

- Document process flow for future reference.

Primary Skills:

- Utilize established development tools and frameworks, including Visual Studio, ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET.

- Create and deliver data-driven reports.

- Design, code, and test software applications.

- Enhance existing systems by analyzing business needs, planning improvements, and implementing modifications.

- Maintain existing software by identifying and resolving defects.

Continuously learn and develop expertise in new technologies.

- Create technical specifications and test plans.

- Develop and maintain operational documentation.

- Collaborate closely with management on projects and tasks.

Requirement:

- Strong understanding of foundational programming languages (HTML, CSS, JavaScript) and .NET technologies (ASP.NET, SQL Server, C#/VB.NET).

- Experienced Professionals: 3+ years of experience in a professional development role; Bachelor's degree in Computer Science, Information Systems, or a related field.

- For Fresh Graduates: Only accept graduate from one of the following top 5 universities in Malaysia (UM / UTM / UKM / UPM / USM) and Singapore's University:

Contract Base, minimum 2 years.

Our client is looking for an IT Infrastructure Audit specialist to join their growing and dynamic team. You’ll play a pivotal role in assessing and enhancing IT infrastructure, and you will be responsible for:

• Planning and executing audit fieldwork to identify risks and improvement areas.
• Collaborating with the team lead to deliver all phases of audit.
• Working closely with stakeholders to address audit findings and implement solutions.
• Improving internal controls to enhance IT infrastructure security and efficiency.

Requirements:

• At least 3 years’ experience in IT Infrastructure preferably within an end-user environment.
• Professional certifications, such as CISA is an added advantage.
• Excellent stakeholder management and communication abilities.

If you’re ready to make an impact and elevate IT infrastructure standards, we’d love to hear from you!

Context:

Reporting to the Head of Monitoring, you will be the eyes and ears of the IT system. You ensure the availability and performance of the infrastructures, equipment, software and processes supporting the data in order to anticipate anomalies, batch delays, FileSystem problems, and the like.

Job Description:

• Contribute to IT projects for Antaes clients
• Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
• Application System and Infrastructure Monitoring – constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
• Service Requests and User Support – handling of user requests such as running of one-time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
• Software Release Support – support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
• System Patch and Upgrade Support – support the regular third-party system upgrade and patches and minimize any disruption
• Disaster Recovery and Business Continuity Support – awareness and readiness of the disaster recovery plans to ensure continuous operation and minimize disruption in case of disaster.
• Contribute to the promotion of Antaes services on top of assistance provided to clients.

Job Requirements:

• Education Level: Bachelor’s Degree
• At least 5 years of working experience in similar fields and roles
• Knowledge of the requirements of IT production (Banking System)
• Familiar with UNIX / TWS / SHELL Script / Python / Splunk

Analysis, development and evaluation activities:

• Familiarity with batch Processing
• Deep knowledge in TWS (Tivoli Dynamic Works Console) to create a New Plan, and reverse knowledge to scratch a plan analysis.
• Good knowledge in Unix Scripts & Shell Scripting.
• TWS administration experience with its functions to Plan, Install, Configure, Upgrade, Maintain and Troubleshoot failures.
• Expert in Troubleshooting & Resolution of problems with the Master Domain Manager.
• Expert in Troubleshooting & Resolution of problems with FTA Unlinks.
• Expert knowledge in troubleshooting Failed jobs and file system full issues
• Knowledge in ticketing tools Jira & HP Quality Center
• Proven experience with monitoring and evaluating system performance and performing tuning functions to achieve optimal system efficiency.

Organization, management and implementation activities:

• Identify risks and issues proactively and take it up to the client team with mitigation plan.
• Business Process Management (BCP)
• Process Documentation and Process Analysis
• Planning, Organizing, Leading, and Controlling

Communication, contact, animation and sales activities:

• Ability to communicate effectively with all staff levels
• Advanced customer service skills
• Scheduling meetings with offshore team as well as onsite team

Financial and control activities:

• Detecting overlaps and anomalies (Financial budgets, financial reports, profit and loss statements, balance sheets, etc.,)
• Segregation of duties - splitting tasks for bookkeeping, deposits, reporting, and auditing
• Forecasting and making projections
• Resource management
• Performance reviews, and verification processes

Our client, one of Asia-Pacific’s leading organizations is looking for:

IT Operations Support

Responsibilities:

• The Candidate will be responsible to ensure all the application systems remain in good working order.
• The Candidate is expected to take on support of new application systems when they become operational.
• The Candidate is expected to follow through every issue/problem to closure and complete the necessary documentation.
• The Candidate is expected to interface with the helpdesk agents, end-users and external vendors during application support and problem resolution.

Requirements:

• The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.
• The Candidate shall have at least five years of working experience and proficiency in the maintenance of web applications. This includes expertise in both system administration and operational support aspects.
• Proficient in providing Level 1 and Level 2 support for applications.
• Assist with system testing and verifications following infrastructure changes and system patches.
• Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.
• Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).
• Generate reports for user access, application reviews, and other statistics purposes.
• Perform User management and KPI management tasks.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “IT Operations Support”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Responsibilities:

• Log customer interactions and create support tickets to track issue resolution.
• Escalate unresolved or complex issues to higher-level support teams when necessary.
• Efficiently research, gather, organize, and share information in a timely manner.
• Prepare documents like correspondence, memos, reports, and other written materials.
• Utilize Microsoft Office Suite (Word, Excel, PowerPoint) to create documents and materials.
• Follow established procedures to track and ensure project completion.
• Coordinate service delivery during the operational phase.
• Support invoice creation and timely processing.
• Maintain accurate and up-to-date files and records in accordance with team standards.
• Assist Business Analysts with data quality issues and reporting.
• Provide administrative support to other departments or CUPPS operations as needed.
• Timely completion of daily paperwork and projects.
• Manage and maintain office supplies and equipment.
• Collate, update, and monitor operational support maintenance renewal contracts.
• Participate and support operations, and undertake other assigned duties.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25005

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Job Purpose

The IT Support Officer provides Level 1 and Level 2 technical support to ensure the smooth operation of the organisation’s IT systems and services. Key duties include troubleshooting Windows Servers, managing IT support tickets, maintaining IT infrastructure, overseeing IT asset management, and supporting IT and AV needs for events. The Officer will also assist with operations support and perform tasks assigned by the IT Head to ensure the effective delivery of IT services.

Principal Accountabilities

IT Support and Troubleshooting (Level 1 & Level 2)

1. Manage and resolve IT support tickets through the helpdesk system, ensuring timely issue resolution.
2. Provide Level 1 support for end-user devices and escalate complex issues to Level 2 support.
3. Troubleshoot Windows Server issues, including user access, Active Directory, file sharing, and group policies.
4. Diagnose and resolve network connectivity issues, VPN configurations, and firewall settings.
5. Support end-user devices, including desktops, laptops, printers, and mobile devices.

IT Asset Management and Issuance/Clearance

1. Maintain and update the IT asset inventory, including hardware, software licenses, renewals and warranties.
2. Manage IT asset issuance during employee onboarding, ensuring proper setup of devices and accounts.
3. Oversee IT asset clearance during offboarding, ensuring retrieval of devices and revocation of access.
4. Conduct regular IT asset audits to ensure accountability and compliance with security standards.
5. Ensure proper disposal of end-of-life equipment in accordance with security policies.

Maintenance and System Updates

1. Perform preventive maintenance on servers, desktops, laptops, and network devices.
2. Apply Windows Server patches, updates, and security fixes to maintain a secure IT environment.
3. Assist with system upgrades and hardware replacements.

IT and AV Support for Events

1. Provide IT and AV support for meetings, workshops, and conferences, both on-site and virtual.
2. Set up and operate AV equipment such as projectors, microphones, speakers, and video conferencing systems.
3. Manage virtual and hybrid meetings using platforms like Zoom, Microsoft Teams, and Google Meet.
4. Troubleshoot technical issues during events to minimise disruptions and ensure smooth operations.

Operations Support and Other Tasks

1. Provide operational IT support, including backup management, data restoration, and system monitoring.
2. Assist in documenting IT processes and maintaining accurate IT records.
3. Support IT procurement by assisting with vendor coordination and purchasing IT equipment.
4. Perform other tasks as assigned by the IT Head, such as assisting with IT projects, audits, or training sessions.

User Training and Documentation

1. Provide basic IT training to staff on systems, tools, and best practices.
2. Create and maintain user guides, FAQs, and knowledge-base articles to address common IT issues.
3. Promote cybersecurity awareness across the organisation to reduce IT risks.

Job Specification

Qualifications and Experience

1. Diploma or Bachelor's Degree in IT, Computer Science, or a related field.
2. Minimum 2 years of experience in IT support, including Windows Server troubleshooting and network support.
3. Experience in IT asset management and AV support is preferred.
4. Certifications such as ITIL, CompTIA A+, Microsoft certifications (e.g., MCSA, MCP) are advantageous.

Additional Skills and Knowledge

1. Strong troubleshooting skills for Windows Servers, Active Directory, and networking.
2. Proficiency in Google Workspace, Microsoft Office, and IT infrastructure management.
3. Familiarity with IT helpdesk ticketing systems.
4. Experience with AV systems and virtual meeting platforms.
5. Strong organisational and communication skills to support both technical and non-technical users.

Desired Behavior

1. Be customer-focused by providing timely, patient, and empathetic IT support to all users.
2. Proactive by identifying and resolving issues before they escalate, improving IT processes.
3. Take ownership of tasks and follow through on unresolved issues.
4. Be able to adjust to changing IT needs and stay calm under pressure.
5. Work effectively with team members and communicate clearly with users.
6. Uphold cybersecurity best practices and protect sensitive data.
7. Support the organisation’s goals with a service-oriented mindset.

About the Opportunity

The IT Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position.

Job Responsibilities:

• Primary responsibilities will include overseeing and executing system-based projects, writing scripts to automate manual processes, and creating system documentation & diagrams. Provide system administration and configuration of specialized mission applications and software.
• Strategic Infrastructure Management: Global Administration, maintenance, and support of the Server environment and VDI infrastructure, ensuring optimal performance and scalability to meet the evolving needs of the organization as the need arise.
• Incident Resolution and Technical Escalations: Act as a point of escalation for complex technical issues, leveraging your advanced troubleshooting skills to swiftly diagnose and resolve incidents, minimizing impact on business operations.
• Advanced Problem Analysis and Resolution: Conduct in-depth analysis of system problems, particularly those related to hardware, software applications, and operating system servers, employing sophisticated diagnostic techniques to implement effective solutions.
• Comprehensive Documentation and Knowledge Management: Develop and maintain comprehensive documentation, including automation scripts and procedures, to streamline troubleshooting processes, enhance team collaboration, and ensure continuity of operations.
• Root Cause Analysis and Problem Management: Lead root cause analysis efforts for critical problems and major incidents, identifying underlying issues and implementing preventive measures to mitigate future occurrences, thereby safeguarding business continuity.
• Proactive Performance Monitoring and Security Compliance: Utilize advanced monitoring tools and command-line interface utilities to continuously assess server performance, identify potential vulnerabilities, and ensure adherence to stringent security standards.
• Change Management and Risk Mitigation: Spearhead the planning, coordinating, and executing system software upgrades, patches, and firmware updates, meticulously evaluating risks and impacts to minimize disruptions and maintain system integrity.
• Effective Communication and Stakeholder Engagement: Interface with IT management, end-users, and departmental teams to communicate feedback, share insights, and champion initiatives aimed at enhancing operational excellence and delivering exceptional service quality.
• Follows SOP: Support procedures and provides troubleshooting guideline and cause analysis for technical issues

Job Requirements

• BS degree or equivalent experience.
• 8 + years of advanced experience as a IT Administrator or Engineer with hands on experience in servers, virtualization and storage.
• Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment.
• Building and administering Windows\Linux servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment.
• Candidates must possess experience with both Windows and Linux mixed environments.
• Experience with Infrastructure – virtual environment, VDi, Citrix Netscalar, Backup& Restore, disaster recovery and business continuity
• Hardware: Dell MX7000 Chassis and MX700 series blade configuration, PowerEdge rack servers
• Storage: NFS and ISCSI storage concepts. Cronjobs and rSync functionality
• Networking: TCP/IP, VLAN, DNS, Load Balancing and security concepts
• Virtualization: VMware 7 and above and Citrix Storefront
• Transferable Skills: Communication, ability to work with a diversity of people, ability to plan and organize, time management, analytical problem solving, Project Management, & customer service skills.
• Strong communication and collaboration skills
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.
• Ability to multi-task in a fast-paced IT environment with fluctuating priorities and deadlines.
• Ability to interface and work with varied positions and levels of technical knowledge both within the department and with other departments in the company.

• Study and analyse utilization of the network capacity resources, plan and implement changes to optimise and expand the network.
• Generate monthly reports via digital inventory to monitor network utilization, analyse trends and provide suggestions for improvement.
• Ensure all inventory assets, utilization, circuit routings are updated in the digital inventory in a timely manner.
• Streamlined process for inventory control, to achieve leaner and efficient operations.
• Document network design, configurations topology diagrams for ongoing processes, references and training purposes.
• Collaborate with various internal stakeholders such as AM, CS, PM for capacity request and new sales order.
• To work with external parties including bilaterial partners and vendors.
• Perform Ad-hoc restoration during outage, plan restoration using existing available capacity within specific SLA.
• Manage different projects, monitor timeline and resources to ensure project delivery within specific timelines.
• To remain on standby via call during assigned week to support Operations and respond to urgent request and outages for circuit restoration.
• Go on site for assigned activities to work with vendors for system planning and implementation and migration activities.
• Perform all other duties and responsibilities as assigned by supervisor.

Skills for Success:

• Nitec / Diploma in Engineering/Telecommunications or in relevant field.
• Goal-oriented with good analytical skills to solve problem. Candidate must be committed and driven to deliver projects assigned on time.
• Able to work independently with minimum supervision.
• Experience in telecom environment with focus on transport network, optical transmission and ethernet technologies.
• Good understanding of transport network architectures including OTN and Ethernet, DWDM.
• Good technical skill set with knowledge of L2 and L3 networking and strong understanding of TCP/IP, IP addressing, and routing protocols.
• Experience with networking hardware from major vendors.

The primary focus of the Senior IT Systems Engineer role is to leverage extensive expertise in network administration and systems support to provide expert technical guidance and assistance in resolving complex IT issues. This role requires close collaboration with other IT team members to ensure IT systems effectively support the organization's business objectives.

Responsibilities:

• Network management

- Responsible for company IT infrastructure network management, including the design, implementation and maintenance of computers networks with network hardware such as routers, switches, access points, and network circuits.

- Utilise network technology such as HP Aruba, ClearPass, Cisco switching and routing, Fortinet and Palo Alto firewall.

- Provide network administration support to ensure IT network operates optimally.

- Keep network diagrams and topology up to date.

- Maintain accurate company network documentation, such as IP Address management (IPAM), configuration changes and adhering to the network lifecycle management records.

• Network troubleshooting and monitoring

- Quickly identity and resolve network issues promptly to minimize downtime.

- Monitor network performance and troubleshoot connectivity issues including investigating and resolving network outages or performance bottlenecks.

• Network Configuration and lifecycle management

- Configuring and deployment of network equipment (e.g., routers, switches, firewalls) including tightening up security.

- To maintain and support office network and manufacturing plant production network.

- To patch and update the network devices to remediate the vulnerabilities and network flaws

• System and Network security support

- Assist in implementing and maintaining security measures (Server, Network, backup).

- Participate in vulnerability assessments and carry out remediation work.

• Systems administration and server support

- Assist in providing systems administration support on server management, WINTEL and Hyperconverged infrastructure platform, Dell Vxrail, VMware, HyperV.

- Be responsible for system backup and recovery management.

- To patch and update Systems OS/ firmware/ software to remediate the vulnerabilities.

• Serve as a point of escalation for network/server issue and be ready to be providing guidance and assistance when they encounter challenging problems.
• Responsible for liaising with network solution integrator and 3rd party expertise on IT Infrastructure network continuous improvement topics.
• Review company IT infrastructure network lifecycle management processes, procedures, policies and access account to comply with internal/external audit.
• Assist providing training and support to users. This may include training on how to use new software or hardware, providing helpdesk support

Key Required Experience and Skills:

• At least 5 years of network administration experience.
• Ability to work independently with minimal supervision.
• Strong technical skills, including knowledge of a wide range of IT networks and systems, and the ability to troubleshoot and resolve complex technical issues.
• A strong understanding of networking protocols, network security principles, cybersecurity best practices, and experience with network diagnostic, monitoring, and analysis tools.
• Excellent communication skills, with the ability to effectively communicate IT infrastructure network topics to both IT and non-IT stakeholders.
• Strong problem-solving skills, including the ability to identify and troubleshoot complex technical issues and develop and implement solutions.

· Certified or equipped with in-depth knowledge in server hosting operations, network, IT security and server/storage technology.

· CCNA, CCNP will be added advantage.

Job Scope:

1. The temporary staff to be recruited will provide project management. The staff will perform the following:
   1. Oversee the implementation of the upcoming IT infrastructure project and keep track of the project progress;
   2. Facilitate project meetings and presentations to keep all parties informed and engaged;
   3. Ensure that all project deliverables meet quality standards and contractual obligations;
   4. Project risk management to monitor, identify potential risks and develop mitigation plans; and
   5. Ensure all aspects of the project are completed and documented.

Requirements:

1. Bachelor's degree in a related field such as Computer Science,Information Technology, or Engineering.
2. Professional Certifications (preferred):

• Project Management Professional (PMP)
• IT Infrastructure Library (ITIL) for IT service management and/ or
• Certified Information Systems Security Professional (CISSP) for cybersecurity knowledge

Working Hours:

8.30am to 6pm (Mon to Thu) and 8.30am to 5.30pm (Fri)

Location: Alexandra Road

Contract Period: 12 months

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI

• Minimum 6 years of experience as an IT Business Analyst from requirements gathering, solution planning, testing and documentation

• Proven experience in testing (writing, executing and monitoring test) particularly in managing of end-to-end testing for application releases

• Good knowledge of all phases of IT software development

• Capable to coordinate with both business and technical teams

• Strong analytical and problem-solving skills to answer to business needs

• Experience with backlog management tools such as Jira and Azure TFS

• Knowledge and practical usage of SQL

• Exposure to API development is a plus

• Excellent communication skills

Are you an IT professional with a passion for innovation, operational excellence, and luxury? Join our prestigious timepiece brand as an IT Executive and play a pivotal role in enhancing our IT operations across Southeast Asia.

About the Role

As an IT Executive, you will be the go-to expert for all IT-related matters in Southeast Asia. From managing incidents and requests to supporting cross-departmental collaborations, you’ll ensure seamless IT operations that support our business goals. Your mission is to optimize IT application environments, provide exceptional support, and drive projects that enhance efficiency and innovation.

Key Responsibilities

IT Operations Management

• Coordinate and optimize IT application environments to ensure smooth operations.
• Oversee incidents and requests, providing on-site and remote support for users.

Support Services

• Act as the main point of contact for IT support in Southeast Asia.
• Address and resolve IT-related issues promptly and efficiently.

Project Participation

• Collaborate with various departments on IT-related projects, anticipating needs and proposing solutions.
• Take charge of general IT administration, documentation, and inventory management.

Strategic Contributions

• Ensure service delivery meets the highest standards.
  Manage IT budgets and contribute to cost-efficient IT strategies.
  

What We’re Looking For

• Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or a relevant field.
• Skills:Strong project management and budgeting skills. Expertise in service delivery, inventory management, and support services.
• Attributes:A proactive problem solver with excellent organizational abilities.
  Collaborative, detail-oriented, and adaptable to a fast-paced luxury retail environment.
  

Why Join Us?

• Be part of a globally recognized luxury timepiece brand with a legacy of craftsmanship and innovation.
• Work in a dynamic environment where technology drives operational excellence.
• Contribute to meaningful projects that shape the future of the business in Southeast Asia.

If you’re ready to elevate your IT career and make a significant impact within a luxury brand, we’d love to hear from you.

Interested candidates may send their updated resumes to [email protected]

We’re searching for a Data Center IT Operator to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• Perform shift duty to support 24x7 DC Operations stand-by duties for emergency.
• Assist to oversee the IT equipment hardware inventory on individual rack inside the DC
• On-site Management of works conducted within the Data Centre such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply (including power generator) tests, infrastructure & System maintenance, on-site/off-site standby activities etc
• Coordinate preventive maintenance for Data Centre downstream infrastructure which includes Uninterruptible Power Suppler (UPS) systems, Water Detection systems, Fire Suppression systems, PDU, CCTV systems, Card Access systems etc.
• Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
• Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
• Handle input and output media with due care for integrity of data and utility of media for subsequent use, including off-site storage.
• Perform Event Monitoring for Data Centre Facilities infrastructure to ensure they are functioning optimally (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.)
• Perform event monitoring for IT Systems and Network infrastructure.
• Perform incident escalation. Ensure incidents are responded and attended to. To redirect for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA).
• Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.

Avantus Training began from the need to develop a skilled pool of technology talent for the community; keeping abreast of the constantly evolving IT landscape.

Since, we have been recognized for our ability to be a life-long training partner and mentor for every individual.

We are looking for a highly-driven and passionate ICT Trainer to join our team.

Job Roles and Responsibilities

• Able to conduct training sessions online with various online delivery tools.
• Deliver official vendor course as well as Skillsfuture accredited courses and assessments.
• Be updated with current technology and certifications.
• Meet with customers for contextualization of courses, customization of content and delivery.
• Develop, update and deliver customized and new courses/content.
• Contribute to organizational knowledge in subject areas for sales, licensing and product features as a subject matter expert.
• Take on ad hoc projects and seminars in-house as well as at public events.

Job Requirements

• Certification in relevant subject areas such as Microsoft, VMWare, Red Hat, CISCO, EC-Council, Comptia etc.
• Must be conversant with cloud and virtualization technologies
• Microsoft Certified Trainer (or equivalent – negotiable)
• (ACTA) WSQ Advanced Certificate in Training and Assessment (Full) or (ACLP) WSQ Advanced Certificate in Learning and Performance
• Working or consulting experience in relevant technologies beneficial
• Highly proficient in course content delivery and communication skills. Excellent presentation and classroom management skills required.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Technical Skill(s) preferred: Microsoft Azure, VMWare, Red Hat, CISCO, EC-Council, Comptia, AWS, Google, Veeam, Cloud or Security Technology.

Description

• The IT Business Analyst (BA) is responsible for supporting company users in utilizing the IT applications to execute their business functions.
• The IT BA will engage with the business stakeholders and to understand the business processes, gather and qualify the requirements, designing and develop the solutions within schedule and budget.
• Continuously review the existing application and support improvement activities wherever applicable. The IT Developer will be required to support ad-hoc/unplanned IT activities on a regular basis.

Essential duties and responsibilities include the following:

IT Application and Management

• Ensure the smooth running of all IT applications and interfaces
• Assist the IT Application Manager on all application incidents and problem management
• Assist IT Application Manager in process design workshops, training, testing and data migration for application and related systems; these includes user requirements for functionality enhancements and issue resolutions
• Perform actual application design and development work based on business requirements
• Plan and execute test and change management activities across all applications and interfaces
• Conduct application usage training to users, developing training materials and user guides as appropriate
• Ensure all application access is monitored and regularly review against segregation of duties (SOD) policy

Delivery management

• Work with project sponsors/stakeholders for all application-related projects and activities
• Follow good project management practices and governance within the IT and vendor teams

Outsourcing and vendor management

• Assist the IT Application Manager to conduct regular vendor assessments and performance against agreed SOW and SLA

Requirements

• Diploma or Degree in IT/Computing or related
• Preferably 1 year of software development experiences
• Experience in one or more of the following programming; JavaScript, HTML/CSS, SQL, Python
• Understand Microsoft SharePoint “out of the box” features; Content Management, Search
• Experience in Microsoft Power Platform; Power Apps, Power BI, Power Automate
• Experience in using Microsoft SharePoint List, Microsoft Dataverse
• Understand how to build and manage large document libraries
• Exposure to Engineering industry environment (preferred)
• Good communicator with strong problem solving and analysis skills
• Positive attitude and able to work well with culturally and geographically diverse teams.

What you'll do:

As an IT Support Specialist (Contract), your primary role will involve offering comprehensive IT support to both local and remote users. You'll be tasked with resolving hardware and software complications efficiently, ensuring minimal disruption to operations. Your responsibilities will also include performing routine preventive maintenance activities, installing and upgrading various IT equipment and software, as well as cooperating with different stakeholders during system implementation and maintenance. Additionally, you'll play a crucial role in maintaining IT assets and participating in technology refresh projects. Ensuring the implementation of IT security systems that align with corporate policies will also fall under your purview.

• Offer IT support to local and remote users to resolve hardware and software complications
• Perform and manage routine preventive maintenance and operational tasks promptly and effectively
• Install, configure, maintain and upgrade end-user computing devices, servers, network apparatus, virtual environments, operating systems and application software
• Cooperate with various stakeholders during the implementation and maintenance of a system
• Maintain IT assets, participate in technology refresh projects
• Ensure the Implementation of IT security systems aligned with corporate IT policies and guidelines

What you bring:

The ideal candidate for this IT Support Specialist (Contract)position brings along a minimum of two years' experience in IT desktop support and end-user support. A diploma or degree in information technology or a related field is required. You should have technical experience in IT system support and maintenance. Experience with supporting Windows and MacOS operating systems is essential, as is proficiency in setting up and supporting various mobile devices. While ITIL v3 Foundation Certification would be advantageous, it's not a strict requirement. Proficiency in computer hardware, Windows 7/10, networks, Active Directory, Microsoft 365, and Dell/Cisco switches/routers is also expected.

• Minimum of two years of experience in IT desktop support and end-user support
• Diploma or degree in information technology, computer science or an IT-related field
• Technical experience in IT system support and maintenance
• Experience with supporting Windows and MacOS operating system
• Proficiency in setting up and supporting mobile devices such as Apple, iPhone/iPad, Blackberry, Android and Windows phones
• ITIL v3 Foundation Certification is advantageous but not mandatory
• Proficient in computer hardware, Windows 7/10, networks, Active Directory, Microsoft 365, Dell/Cisco switches/routers

What sets this company apart:

This company is committed to fostering an inclusive work environment that promotes growth for all employees. The company values diversity and believes that it contributes to a vibrant and dynamic workplace. This commitment to inclusivity and growth makes it an excellent place to work and grow your career.

What's next:

If you're driven, determined and ready for the next step in your career, don't miss this opportunity!

Apply today by clicking on the link! We look forward to hearing from you.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

(a) Ensure accuracy of all IT hardware and software assets

(b) Maintaining accurate inventory data collection, storage, tracking, and maintenance of information associated with IT hardware and software within contracted service levels at the account.

(c) Responsible for asset tagging and ensure all assets are tagged in accordance with quality control standards

(d) Prepare asset management process to handle asset lifecycle from Procurement to disposal

(e) Plan and schedule asset W2W verification exercise

(f) Manage and drive Asset W2W verification exercise for its completion

(g) Review and improve Asset management process and procedures periodically and ensure all relevant team is following the procedure and procedure

(h) Prepare weekly and monthly report of Asset Management activity and progress including updating of inventory list

(i) Reconcile asset inventory report with the Finance report and automated tool report

(j) Perform monthly sample audit to improve the asset accuracy

(k) Plan and mange yearly asset verification exercise and signoff from user

(l) Coordinate with desktop team from different region to update the asset inventory when there is any deployment/changes to asset data

Minimum Requirements:

(a) Minimum of 1 years’ experience in IT environment/Asset Management

(b) Strong MS Excel Skill is required

Responsibilties

• Write detailed specifications in-line with the list of requirements provided by business lines
• Liaise with business counterparts for clarification and understanding of requirements
• Analyze functional impacts and take into account technical constraints advised by technical lead
• Collaborate and work closely with the developers to implement change or evolutions
• Organize PSS workshops with developers, tech leads and architects for issues
• Define tests strategy, test plan and test cases in coordination with project manager and business
• Conduct continuous testing in development environment to validate development changes
• Provide level 2/ 3 support on production issues
• Carry out analysis and investigations by verifying data on the database or GUI
• Analyze and solve functional problems in coordination with developers
  

Qualifications

• Minimum 10 years of experience as an IT Business Analyst working on requirements gathering, solution planning, testing and documentations
• Proven experience in testing (writing, executing and monitoring test) particularly in managing of end-to-end testing for application releases
• Good knowledge of all phases of IT software development life cycle
• Experienced with working in an agile team, or certified with agile CSM / PSM or PMP
• Relevant degree in computer major or engineering major
• Experience with backlog management tools such as Jira and Azure TFS
• Advanced knowledge and practical usage of SQL, troubleshooting and optimizing stored procedures/functions
• Knowledge in CI/CD platforms such as Github, GitLab or AzureDevOps
• Exposure to API development is strongly desired, including writing test cases for API and execute with testing tools such as Swagger or Postman
• Knowledge and understanding of programming language such as Java, C#, C++ and PowerShell is helpful
• Experienced with Spark, MSBI and Control-M for ETL projects
• Only Singaporeans

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

Responsibilities:

1. Provide onsite support, Computer troubleshooting/ maintenance on Computer

2. Assist in other I.T. related projects when needed

• Take complete ownership of all the reported issues.
• Provide weekly report to supervisor / manager.
• Must be a team player.

Office Location: 81 Ubi Avenue 4 UB One Singapore 408830

Requirements:

1. Knowledge on LAN/WAN internet and network infrastructure

2. Good Knowledge on Window 8, Window 10 and above, Microsoft Server

3. Experienced in hardware installation, setup, configuration, data migration, upgrading and maintenance of PC and windows software.

4. Able to provide on-site and support on phone, email and on-site

5. Able to troubleshoot and resolve all IT related problems without supervision.

6. Any IT Related Cert/ITE/Diploma are welcome to apply

7. Positive working attitude, self-motivated, independent and pro-active. Take complete ownership of all the tasks assigned.

8. Good communication skill and must be a team player.

9. Salary ranges from $3000 - $3200 depending on experience.

10. Require Class 3 Driving License

Responsibilities:

·Plan, execute, monitor and assist in the installation and ongoing support and maintenance of all hardware, software and networks in project delivery

·Conduct root cause analysis & implement pro-active measures

·Responsible for supporting operational systems satisfying contractual Service Level Agreement

·Perform and manage routine preventive maintenance and operational activities promptly and effectively

·Perform troubleshooting and fault rectification

·Provide up-to-date project documentation and reports

·Diagnose and rectify technical issues

·Perform standby duties if required

Requirements:

·Experience in Windows server OS, Unix/Linux OS & virtualization environment (VMware, HyperV etc.)

·Strong troubleshooting skills and analytical mind with problem-solving aptitude

· Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment

·Pro-active, dynamic and with good analytical/conceptual thinking

·Able to work independently as well as in a team and good interpersonal skills

·Good Working knowledge with VPN, firewall appliances would be an advantage

·Good working knowledge with routers, switches would be an advantage

·Good working knowledge in hardware like servers, storage area networks (SAN), network-attached storage (NAS) devices

•Experience in hardening of OS, system and network equipment

•Experience in Patch Management

•Good Knowledge of IT Infra services like Active Directory, DHCP, DNS, Exchange/Mail Service, Database, Web or App Server etc.

·Entry level candidates are welcome. Candidates with more/ complexity of experience will be considered for a senior role.

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

· Minimum 10 years of experience as an IT Business Analyst working on requirements gathering, solution planning, testing and documentations

· Proven experience in testing (writing, executing and monitoring test) particularly in managing of end-to-end testing for application releases

· Good knowledge of all phases of IT software development life cycle

· Capable to work independently and maintain active coordination with both business and IT counterparts

· Strong analytical and problem-solving skills to answer to business needs

· Excellent communication skills

· Proactive and result-oriented

· Has strong sense of responsibility and commitment

· Excellent verbal and written communication skills in English

· Experienced with working in an agile team, or certified with agile CSM / PSM or PMP

• Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field (or equivalent experience).
• Certification in Quality Management (e.g., Six Sigma, ISO 9001 Lead Auditor, or similar) is a plus.
• Proven experience (typically 4+ years) in quality management or quality assurance roles.
• Strong knowledge of quality management systems, process improvement methodologies, and regulatory standards.
• Familiarity with industry-specific regulations (e.g., FDA, GMP, ISO) depending on the sector.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively across departments.
• Proficiency in quality management software, data analysis tools, and MS Office.

Company Overview:

Global Tax Free Singapore is authorised by Inland Revenue Authority of Singapore (IRAS) as a Central Refund Agent (CRA) as well as s sole Central Refund Counter (CRC) operator in Singapore, thereby licensed to provide tax refund services to tourists.

Specialists in tax refund services, Global Tax Free offers:

· Tax(GST) Refund Services for tourists and merchants

· Central Refund Counter

· Marketing Services

· Market Intelligence

Join our pioneering team at the forefront of technology. We are committed to innovation, creativity, and excellence in the tech industry. Our culture fosters growth and collaboration, empowering every team member to contribute to our success.

Role Overview:

We are seeking an IT Support Engineer who is adept at managing and maintaining our technical infrastructure and also possesses a keen sense of adventure and flexibility. Your role will extend beyond the confines of our office, taking you to data centers, airport airside operations, and retail locations. You will ensure the seamless operation of our IT assets, troubleshoot complex issues, and implement robust security measures. You will also oversee network security measures, including penetration testing and network vulnerability scanning, to make sure our technical infrastructure supports all locations with appropriate compliance.

Key Responsibilities:

· Maintains, configures, and ensures the reliable operation of computer systems, peripherals, POS devices, and network servers.

· Handles the installation and upgrade of computer components, POS devices, and software.

· Addresses hardware and software errors, prioritize problems, and mitigate the impact of IT issues.

· Drafts technical specifications for planning and executing regular IT infrastructure upgrades and update patches.

· Leads efforts in desktop and helpdesk support to minimize disruptions.

· Coordinates IT audits ensuring compliance with relevant regulations and standards, and addressing any audit findings promptly.

· Visits data center, retail outlets, and the airport and provide on-site technical support, ensuring the stability and security of IT operations across all locations.

Minimum Qualifications:

· Diploma or ITE in Information Technology, Computer Science, or related fields.

· At least 2 years of hands-on experience in IT infrastructure support.

· Certifications in relevant tech areas (e.g., Cisco CCNA) will be desirable.

· Proficient in hardware, software, and networking systems.

· Exceptional troubleshooting and problem-solving skills.

· An adventurous spirit ready for the demands of fieldwork across diverse locations.

· Good to have hands-on/technical knowledge of:

Network technologies, like Fortinet, Cisco switches, routers. LAN/WAN, subnets, firewalls, VLAN's, and VPN.

· Proficiency in Korean is a plus

Why Join Us?

· Dynamic and innovative workplace culture.

· Opportunities for growth and learning.

· Corporate direction with continuous growth and vision.

We are on the lookout for dynamic individuals passionate about technology and ready to go the extra mile. If you thrive in a fast-paced environment and are eager to make a significant impact, we would love to hear from you.