Job Description:

We are looking for a proactive and customer-focused Customer IT Support Specialist to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing timely and effective resolutions to software-related issues.
• Diagnose and resolve technical problems related to software installations, configurations, and usability.
• Maintain accurate records of customer interactions, technical issues, and resolutions in our CRM system.
• Assist customers in understanding and utilizing software features and updates effectively.
• Collaborate with the teams to address and resolve complex technical issues.
• Develop and update user guides, FAQs, and troubleshooting documents for customer self-service.

Qualifications:

• Proven experience in IT support, customer service, or a related field.
• Proficiency with software troubleshooting and support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

Be a part of a revolutionary change - find your future in our future

At PMI, we’ve chosen to do something incredible. We’re transforming our business to deliver a smoke-free future. We're disrupting our company from the inside out. Our transformation is redefining every area of our business. From where and how we make and sell our products—to how we engage our consumers and society.

To support this vision, PMI is evolving into a science and technology-based, consumer-facing, multi-category company—and Information Technology (IT) is a vital partner in helping to lead the way. As we accelerate PMI's vision, we get to dream big too.

With unique and transformative IT projects matching all levels of skill and ambition, we've taken on the spirit of a start-up, with the freedom to craft and define our digital future, but with the support and scope of a vast global business.

YOUR DAY TO DAY

You will support the design, build and deployment of IT Solutions and IT processes. Engage with stakeholders to understand current and future business requirements and their impact on the IT landscape.

You will…

• Understand the IT Service delivery model, IT processes and IT portfolio of solutions.
• Provide guidance to customers to enable them in executing their strategic plans through the application of relevant principles, practices, standards, processes and tools within assigned scope.
• Support in the design, build and deployment of IT solutions or IT processes and/or delivery of IT services by working closely with relevant functional teams (internal and external), in line with the annual and long range plans.
• Create and maintain systems/services documentations, training programs/materials, operating manuals within assigned scope.
• Adhere to relevant principles, practices, procedures and standards in order to achieve quality and compliance of solution and services.
• Collaborate and share knowledge and intelligence with colleagues in IT and other functions, on matters such as applicable principles, practices, standards, procedures and guidelines, efficient use of tools and technologies

Who we’re looking for

• University degree (Information Systems, Engineering, Business Administration or equivalent) with additional certificates, degrees or experience in IT
• 2-4 years of experience in Information Technology or Business Function
• Experience in multinational Co.
• Experience in Project Management and Service Management
• Net, MSSQL basic queries and administration, SalesForce, PowerBI are preferred but not mandatory
• Ultimately, personality means more to us than skills. If you have the passion and mindset, we’d urge you to apply: we will help you develop the skills.

WHY SHOULD YOU JOIN US?

At PMI IT, we believe success to be fuelled by our employees, depended on them coming to work every single day with a sense of purpose and an appetite for challenge. We are a people first organisation committed to empowering you to take risks, grow and explore. Here’s what sets us apart:

• We’re redefining the big picture of well-being and personal development. We seek the best professionals but recognize them as parents, caregivers, family, and community members. We look after each other and care for our people, so wherever you join us around the world, we’re committed to providing the type of benefits only a company like PMI can offer
• Being the fastest learning IT organization in the world is core to our culture, so we invest significantly in developing our people. From mentoring to technical certifications, stretch roles, soft skills development, and executive education, we help our people develop the skills they need to do their best work and create their own unique impact.
• At PMI IT, we believe diversity and inclusiveness are essential to every industry. We’re proud that our culture is built upon strong corporate values, a foundation of respect and belonging, and a commitment to diversity and inclusion that welcomes a variety of skill sets, backgrounds, and experiences.
• We see digital technology as disruptive, and possibilities as endless. Our teams work with innovative technologies such as Cloud, APIs, IoT and AI, supported by management practices and principles such as Agile, Design Thinking, and Product Management.
• Every single IT member is part of our Transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress. If our culture and mindset resonate with you, we look forward to receiving your application and getting to know you.
• Together, let’s deliver a smoke free future.

Must be good at documentation and producing presentation slides.

Some knowledge in Security

This role will support MCISO in the anti-scam project roll-out and cover some ACISO tasks.

*6-month contract - to start on January 2025.

Company background:

Focus Computer Pte Ltd has been operating since 1989, and is an established leader in the IT hardware and software fulfilment space in Singapore. We have provided a stable environment for our employees since our inception and we believe in taking care of our employees through thick and thin. We have established Focus Digitech Pte Ltd in order to meet the growing demands for digital transformation by our customers, and we have an opportunity to hire a Senior IT Infrastructure Engineer to join our growing team. Your entry point into the company does not limit the potential you have to rise within the company to other roles as your aspirations and attitudes may propel you towards. We believe that paper qualifications can only tell us so much, and we believe in hiring people with the right skills and not just certifications (although we will accord due credit if you have them). So, come discover your full potential with us as we take Focus Digitech to the next level of leadership in digital technologies!

The Role:

We are seeking a highly motivated and experienced Senior IT Infrastructure Engineer to join our team. As a Senior IT Infrastructure Engineer, you will be responsible for managing, maintaining and optimizing our IT infrastructure at our clients. This position requires a strong technical background in various areas including server and storage systems, virtualization, networking, security, and monitoring.

Responsibilities:

Server and Infrastructure Management:

• Design, configure, deploy, and maintain Wintel and Linux server environments, including Windows Server (2019, 2022) and Linux distributions (RHEL, SUSE).
• Conduct server hardening for both Windows and Linux systems.
• Lead and collaborate with cross-functional teams to implement and oversee server hardware, virtualization technologies, and storage solutions to ensure availability and scalability.

Virtualization:

• Lead virtualization initiatives using industry-standard platforms such as VMware vSphere, Hyper-V, or KVM.
• Optimize virtualization environments for efficiency, performance, and resource utilization.

Storage (SAN / NAS):

• Design and manage Storage Area Networks (SAN/NAS), ensuring data availability, integrity, and optimal performance.
• Implement and administer storage solutions, including storage provisioning, zoning, and troubleshooting.

Security:

• Implement security best practices for infrastructure components and virtualized environments.
• Ensure compliance with industry standards and regulations related to infrastructure and data storage.
• Implement and administer key management and encryption.

Active Directory:

• Implement and administer Active Directory, including user accounts, group policies, security settings, and domain controllers.
• Implement and administer AD Public Key Infrastructure and Network Policy Server RADIUS services.

Management Applications:

• Implement and administer monitoring solutions such as eG Innovations, PRTG, Splunk, or Kiwi Syslog server.
• Implement and administer backup solutions like Veeam or Acronis.

System Maintenance and Monitoring:

• Develop and maintain scripts and automation tools to optimize IT infrastructure.
• Monitor system performance, troubleshoot, and resolve issues related to the IT infrastructure.
• Implement advanced system monitoring solutions to proactively identify and resolve performance and security issues.
• Develop and maintain comprehensive backup and recovery strategies, including disaster recovery planning.

Troubleshooting and Collaboration:

• Investigate and resolve complex technical issues related to Windows Server systems, collaborating with teams and vendors.
• Collaborate with network engineers, system administrators, to support business operations.

Capacity Planning and Governance:

• Conduct meticulous capacity planning to align Windows Server resources with current and future needs.
• Maintain SLA standards, act as an escalation point for incidents, and ensure user satisfaction.

Vendor Coordination and Documentation:

• Coordinate with third-party vendors, IT providers, and external support for effective service delivery.
• Develop and update comprehensive operations documentation and procedural guidelines.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field.
• Minimum of 5 years of experience in IT infrastructure engineering with a focus on Windows Server administration.
• Experience with Wintel servers (Dell), VMware, Microsoft server products, Symantec
• Proven experience in designing on-prem data centre architectures.
• Proficiency in configuring, managing, and troubleshooting Windows Server environments.
• In-depth knowledge of Active Directory, Group Policies, and security best practices.
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Experience with scripting and automation tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and teamwork skills.
• Ability to work independently and manage multiple projects.
• Offer is subject to Singapore Government G50 clearance.
• Relevant certifications (e.g., MCSA, MCSE, VCP) are a plus.

If you meet the qualifications above and are passionate about working with cutting-edge technology, we encourage you to apply. We offer competitive salary packages and excellent benefits.

RESPONSIBILITIES:

• Day-to-day IT helpdesk support to end-users on all applications like ERP, POS, and website within the group
• Work with Marketing, Finance and Operations to perform updates to Point-of-Sales master data and configurations
• Assist in documenting process flows, test case scenarios and training guides
• Liaise with HQ IT for all group initiatives, protocols and systems implementation
• Support and manage store opening projects across multiple regions

REQUIREMENTS:

• Degree/Diploma in Computer Science or related studies with 1 to 3 or more years of working experience
• Must have working experience in at least one POS and/or ERP systems
• Must have good Excel formula skills, basic SQL query skills
• Positive attitude with a team-player mindset with good communications and problem-solving skill
• Team player and be independent in executing work-related jobs.
• Experience working in Retail and/or F&B industry will be an added advantage
• Occasional travelling might be required

Only shortlisted candidates will be notified.

Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Role Overview:

As a Product Specialist, you will play a critical role in supporting implementation partners, customers, and end-users in deploying and optimizing our cloud platform and associated IoT solutions. You will serve as a product expert, offering technical and functional guidance to ensure the successful adoption and ongoing use of our platform. Your work will involve coordinating with internal teams, such as product development and customer support, to provide solutions tailored to our clients’ needs.

Key Responsibilities:

• Product Expertise & Training: Develop a deep understanding of the cloud platform, mobile application, IoT hardware, and networking aspects. Provide product training and technical support to implementation partners and end-users.
• Customer Support: Act as a primary point of contact for customers, providing technical support, resolving inquiries, and guiding them through the implementation process.
• Implementation Support: Assist in the deployment of our cloud platform by working closely with implementation partners to ensure proper configuration, testing, and troubleshooting of IoT devices, software, and network setups.
• Documentation & User Guides: Create and maintain product documentation, user manuals, FAQs, and how-to guides to empower customers and partners in using our platform effectively.
• Feedback & Improvement: Collect feedback from customers and partners to identify areas for product improvement and work closely with the product development team to implement enhancements.
• Collaboration: Work cross-functionally with internal teams such as engineering, sales, and customer success to ensure a smooth customer experience and successful product rollouts.
• Product Demos: Conduct product demonstrations for prospective customers, highlighting key features and benefits of the platform and its capabilities in security, safety, and facility management.

Qualifications:

• Education: Bachelor’s degree/Diploma in Information Technology, Computer Science, or related field, or equivalent experience.
• Experience: 2-4 years of experience in a product specialist, technical support, or similar role, preferably within cloud-based platforms or IoT solutions.
• Technical Skills: Knowledge of IoT hardware, cloud platforms (AWS, Azure, or similar), networking, and software deployment processes. Familiarity with mobile applications is a plus.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical users.
• Problem-Solving: Proven ability to troubleshoot technical issues and provide innovative solutions to customer challenges.
• Customer-Focused: A strong commitment to delivering excellent customer service and a passion for helping customers succeed.
• Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Job Responsibilities:

• Coordinate with government agencies on delivery matters
• Organize daily delivery schedules for in-house drivers
• Collaborate closely with the Sales and IT departments on after-sales issues
• Maintain asset inventory and data records accurately
• Coordinate client relocations and arrange transportation with the in-house driver team
• Schedule IT engineers for on-site cryptographic erasure and verification, followed by equipment collection from agencies
• Prepare and submit monthly reports for each tender
• Send reminder emails to agencies 3, 2, and 1 month prior to the lease expiry to facilitate equipment returns before the end-of-lease date
• Assist with any ad hoc tasks assigned by the Manager
• Manage incoming calls and email inquiries from corporate customers

Requirements:

• Minimum of a Diploma in Business Administration or a related field
• Strong communication skills and the ability to work independently
• Capable of thriving in a fast-paced environment
• Customer-focused and able to interact effectively with various stakeholders
• Enjoys engaging with people and building strong rapport
• Proficient in Microsoft Office applications

Responsibilities:

• Project Planning & Coordination: Lead the planning, coordination, and execution of network infrastructure projects, ensuring clear objectives, timelines, resources, and deliverables are defined.
• Stakeholder Management: Work closely with internal teams and external vendors to define project requirements, address issues, and manage expectations.
• Resource Management: Allocate resources efficiently, ensuring the availability of the necessary tools, technologies, and personnel for successful project completion.
• Risk & Issue Management: Identify, track, and mitigate potential risks and issues that could impact project timelines, budget, or quality, implementing contingency plans when necessary.
• Budget Oversight: Prepare, monitor, and manage project budgets, ensuring cost-effective solutions without compromising quality or performance.
• Quality Assurance: Ensure that all network designs, implementations, and configurations adhere to organizational standards and industry best practices.
• Vendor & Contract Management: Manage relationships with external vendors and contractors, including negotiations, performance tracking, and ensuring deliverables meet required standards.
• Progress Monitoring & Reporting: Track project progress, provide regular updates to stakeholders, and create detailed reports outlining timelines, resource utilization, and any deviations from the original plan.
• Post-Implementation Support: Ensure a smooth transition of the completed network solution into the operational environment, supporting testing, troubleshooting, and training as needed.

Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience focusing on IT infrastructure and network project management. Past experiences with project management of enterprise network technology refreshes and new data center networks and infrastructure builds.
• In-depth understanding of networking technologies, including Software-defined Network (SDN), LAN/WAN, firewalls, IPS, routers, switches, and cloud-based networking solutions.
• Proven track record in managing large-scale network projects from concept to deployment.
• Strong knowledge of project management methodologies (e.g., Agile, Waterfall, PMI).
• Excellent communication, leadership, and interpersonal skills, with the ability to manage teams and collaborate across departments.
• Certifications such as PMP, ITIL, or relevant networking certifications (e.g., Cisco CCNP) are highly preferred.
• Experience with project management tools, MS Project, JIRA, Confluence and ServiceNow is a plus.

Skills (Preferred):

• Experience with cloud computing platforms (e.g., AWS, Azure) and hybrid network architectures.
• Good knowledge with TCP/IP, network security protocols, VPNs, and encryption technologies.
• Familiarity with data center build and deployment of structured cabling technologies.
• Ability to manage multiple projects simultaneously and work in a fast-paced, dynamic environment.

Looking to expand your expertise to IT and Technology?

Captain's Eye Asia is looking to hire a junior IT - no prior knowledge required!

As an IT technician you will configure systems in the office and test it before delivery to the client.

We will supply full onboarding and training.

Captain's Eye has developed an amazing AI system for the maritime industry

The Specialist, Community Activation , will play a key role in designing and executing placemaking initiatives that promote social interaction, inclusivity, and a sense of belonging within the community. The postholder will collaborate closely with stakeholders to develop and implement creative solutions that enhance the physical environment and encourage meaningful connections among diverse groups. The postholder will also oversee the day-to-day operations of the placemaking project, managing resources effectively, and evaluating the impact of these initiatives on community engagement and participation. The role will involve building and nurturing partnerships with relevant stakeholders to ensure the sustainability and success of RC’s community activation and placemaking efforts.

Critical Work Functions

User Design and Data Analytics

• Conduct social research to understand needs, preferences, gaps of various target audiences (such as adults with disabilities, caregivers, community members, and enterprise partners), including understanding their demographics and psychographics
• Collect and analyze data to evaluate the effectiveness of placemaking initiatives in promoting community engagement and inclusivity
• Use data insights to inform the design of physical spaces (e.g Social Town) and programming that foster social interaction and a sense of belonging

Partnerships and Engagement

• Identify, build, and nurture relationships with key stakeholders, including government agencies, community groups, enterprises, and befrienders
• Serve as the primary liaison between RC and external partners to ensure alignment with shared objectives
• Organise and facilitate workshops, focus groups, and events to engage the community in co-creating placemaking initiatives

Project Management

• Follow through the tender, evaluation and recommendation of service or term contracts, as well as its administration and management to ensure works are carried out in accordance to planned schedules, budget and approved specifications.
• Conduct general inspection to identify services for rectification and oversee sub-contractors’ performance in accordance with contractual work scope and timeline of completion
• Regularly coordinate and escort the external vendors to carry out regular maintenance and fixing services accordingly to schedule or as needed

Job Holder Requirements

• Bachelor’s degree in any disciple
• Minimum 4 years of experience in experience design, spatial design, and/or social research
• Expertise in applying analytical methods, frameworks and tools to complex business challenges
• Demonstrated ability to influence and collaborate with Unit and/or Department Leaders and cross-functional stakeholders

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

job description:

--use lashing equipment to secure containers on vessel

--perform vessel berthing/ unberthing operations at the wharf side

--assist the team in water bunk operations

--adhering to standard operating procedures and complying with safety rules and regulations

requirements:

--willing to work on 12 hours shifts

--able to work at height

Our People and Culture team designs and executes people strategies to ensure that Rainbow Centre has a competent and engaged workforce to meet the aspirations of Rainbow Centre and the clients we serve. The postholder will contribute by channeling in potential talents for Rainbow Centre.

Critical Work Functions

Employer Brand Activation

• Articulate organisation's employer brand across all recruitment touchpoints, including the drafting and delivering of presentations, conversing with potential candidates, and using the right key messages when promoting a career in the organisation
• Expand job candidate pool via utilising various recruitment touchpoints such as job portals, career fairs, referrals schemes, partnerships with institutes of higher learning, sector schemes, and professional associations
• Lead in organising, coordinating, and executing events such as career fairs, recruitment drives, outreach at institutes of higher learning
• Collaborate with communications department to design and produce employer brand assets, such as visuals, social content, and collaterals
• Design the methodology and evaluate performance of talent acquisition through for example recruitment funnel, time-to-fill, and time-to-hire

Talent Selection

• Remain updated about the goal, strategies, and workforce plans at both the organisational and unit/programme level
• Create job cards and facilitate approvals for job postings
• Manage the administration of job portals and relevant access matrix
• Collaborate with hiring managers to conduct resume screening
• Perform first round interview of potential job candidates via phone or video calls
• Communicate (and discuss if needed) candidate details and observations drawn with hiring People and Culture Business Partners, and where relevant, hiring managers

Talent Schemes Administration

• Remain updated about scholarship schemes available at the national or sector level, and leverage on them to create talent pipeline for the organisation
• Coordinate with funding bodies (such as National Council of Social Service and Workforce Singapore) to deploy national or sector level scholarship schemes
• Manage organisation’s sponsored scholarship schemes, and where necessary review terms and conditions
• Administer scholarship deeds, bonds, and related agreements with all stakeholders (funders and scholars), including handling compliance matters and submitting reimbursements and reports to funders
• Oversee by planning and deploying internship programme, that includes driving recruitment, partnershing with institutes of higher learning, and coordinating with hiring managers and departments

Talent Relationship Management

• Oversee the end-to-end management of scholars lifecycle; selection, onboarding, engagement, development, placement, and offboarding
• Understand the hiring needs of various departments and execute placements of scholars
• Conduct regular engagement with scholars and interns to facilitate important organisational updates and understand career aspirations
• Evaluate potential of interns and where relevant, channel or convert as potential talents for the organisation

Job Holder Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years of experience in human resource, preferably in talent attraction, and/or employer branding

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

What you’ll do

• Digital Campaign Management: Plan, implement, and manage digital marketing campaigns across various online channels, including search engines (SEO and SEM), social media platforms, email marketing, and display advertising. Communicate with customers and followers, respond to queries promptly, and monitor comments and reviews.
• Content Creation: Develop compelling content for websites, blogs, social media, and marketing materials.
• Search Engine Optimization (SEO): Perform keyword research, on-page optimization, and backlinking activities to enhance website visibility on search engines.
• Paid Advertising (PPC): Manage paid search campaigns (e.g., Google Ads, Bing Ads) and social media advertising, including campaign setup, ad targeting, and optimization.
• Website Management: Collaborate with web developers to update website content, maintain website functionality, and ensure alignment with marketing campaigns.
• Analytics and Reporting: Track website traffic, campaign performance, and relevant KPIs using analytics tools. Analyze data to identify trends, optimize campaigns, and generate reports for insight sharing.
• Market Research: Conduct market research and competitive analysis to stay informed about industry trends, target audiences, and competitor activity.
• Budget Management: Assist in managing marketing budgets and ensure effective allocation of resources.
• Collaboration: Work closely with other departments, including sales, product development, and design, to ensure consistent messaging and successful outcomes.

What you’ll bring

• Experience or interest in the automotive industry is a plus.
• 1-3 years’ experience in a strategic social media and/or digital marketing strategist role. Strong understanding of SEO, SEM, social media marketing, and email marketing practices.
• Expertise with Google Analytics and other web analytics tools.
• Excellent written and verbal communication skills.
• Data-driven mindset and ability to translate data into actionable insights.
• Ability to work independently as well as collaboratively within a team.
• Good knowledge of search and social media advertising, programmatic advertising and content conceptualization and production would be an advantage.

The Product Management Specialist supports organization-level projects covering a broad spectrum of topics and/or responsibility areas as assigned by the Director or Department Head.

Projects undertaken may be related to managing tools and IT solutions for RC programmes. new disability services, enhancing current disability services and innovation for achieving RC’s vision of thriving and inclusive communities.

The post-holder must be a quick thinking and multi-skilled professional with great communication, collaboration and multi-tasking abilities.

Key Result Areas

Product Management

• Engage and influence stakeholders to analyse and document organisational and users’ needs, and write user stories and product feature requirements for enterprise applications (e.g. HR Management System, Finance and Accounting System, Client progress outcomes tracking system).
• Plan and prioritise product features backlog for development, testing and deployment
• Support the sourcing of, contracting with and managing relationships with software development and IT vendors to meet the requirements of the project
• Project manage the development of the software application, including leading the user acceptance testing and technical discussions with vendors to resolution.
• Work cross-functionally to solve problems and to lead in implementing changes (technical, functional and operational) with stakeholders.

Application Development

• Code Google Workspace apps to automate tasks with Google Apps Script so as to enable effective management of Google Drive files and extraction of data from Google Sheets for reports
• Document and maintain the codes

Product Management Operations

• Manage Product Management plans and activities in each phase of the project including risk mitigation, quarterly budget planning and reporting and vendor procurement activities
• Continuously improve product management operations processes in order to adapt to evolving organisation goals, project objectives and strategic shifts

Job Holder Requirements

• Minimum Degree/Diploma holder in Computer Science, Engineering or similar field, or equivalent work experience
• Using Google Apps Script to enhance Google Workspace apps
• At least 3 years working experience in product development in enterprise or consumer applications or 3 years in a social service agency implementing change management initiatives
• Experience in coding with JavaScript will be a plus
• Track record of volunteering or serving the community including with public or non-profit organisations will be a plus

Role Overview:

As a Product Implementation Specialist, you will play a critical role in supporting implementation partners, customers, and end-users in deploying and optimizing our cloud platform and associated IoT solutions. You will serve as a product expert, offering technical and functional guidance to ensure the successful adoption and ongoing use of our platform. Your work will involve coordinating with internal teams, such as product development and customer support, to provide solutions tailored to our clients’ needs.

Key Responsibilities:

• Product Expertise & Training: Develop a deep understanding of the cloud platform, mobile application, IoT hardware, and networking aspects. Provide product training and technical support to implementation partners and end-users.
• Customer Support: Act as a primary point of contact for customers, providing technical support, resolving inquiries, and guiding them through the implementation process.
• Implementation Support: Assist in the deployment of our cloud platform by working closely with implementation partners to ensure proper configuration, testing, and troubleshooting of IoT devices, software, and network setups.
• Documentation & User Guides: Create and maintain product documentation, user manuals, FAQs, and how-to guides to empower customers and partners in using our platform effectively.
• Feedback & Improvement: Collect feedback from customers and partners to identify areas for product improvement and work closely with the product development team to implement enhancements.
• Collaboration: Work cross-functionally with internal teams such as engineering, sales, and customer success to ensure a smooth customer experience and successful product rollouts.
• Product Demos: Conduct product demonstrations for prospective customers, highlighting key features and benefits of the platform and its capabilities in security, safety, and facility management.

Qualifications:

• Education: Bachelor’s degree/Diploma in Information Technology, Computer Science, or related field, or equivalent experience.
• Experience: 2-4 years of experience in a product specialist, technical support, or similar role, preferably within cloud-based platforms or IoT solutions.
• Technical Skills: Knowledge of IoT hardware, cloud platforms (AWS, Azure, or similar), networking, and software deployment processes. Familiarity with mobile applications is a plus.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical users.
• Problem-Solving: Proven ability to troubleshoot technical issues and provide innovative solutions to customer challenges.
• Customer-Focused: A strong commitment to delivering excellent customer service and a passion for helping customers succeed.
• Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Responsibilities :

· Developing Sales Strategies for assinged Products & Territory

· Presenting & Promoting a range of key pharmaceutical/Nutraceutical products to Specialists/GP Doctors

· Developing/Growing business in the assigned territoty

· Achieving key sales/business objectives

Requirements :

· Degree/Diploma in Biological Science Preferred

· 1 to 2 years of experience in Pharma Sales preferred ( Experience covering Specialist Drs advantage)

· Strong Sales Personality, Positive Attitude with Passion for success

· Successful Track Record in Achieving Sales Results

· Experience in Covering/Handling Specialists such as O& G's, Ortho's, Neuro's will be an advantage

· Energetic, Independent & Highly Self-motivated

· Excellent Command of English Language

For qualified candidates we offer a Competitive package of Basic, Allowance and Very Attractive Incentives.

Apply with your full CV which includes current salary (Basic & Fixed Allowance), Expected Salary (Basic & Fixed Allowance).

Only shortlisted candidate will be notified.

Independent Luxury Jeweller, and B Corp Certified label B.P. de Silva, founded in 1872 along High Street Singapore, has been featured in various projects and media titles globally including prestigious titles such as VOGUE, Harper’s Bazaar and Robb Report. Beyond its discerning network of clientele, celebrities have worn the brand’s high and fine jewellery creations at red carpet galas, most recently at the 2024 Golden Globes.

Now in its 5th Generation, the brand aims to expand its international efforts, and in doing so, B.P. de Silva is establishing a team of seasoned, passionate, and creative marketers with a penchant for building a meaningful and powerful global brand for this generation, and beyond.

KEY RESPONSIBILITIES

• To manage brand’s local, and international SEO and SEM efforts.
• Conducting market and consumer research and being abreast of emerging digital trends, tools and platforms and implement accordingly.
• Performing digital marketing analytics, preparing reports, and sharing key insights with the team to develop optimisation plans, including managing platforms for outreach and possible international stockist on a monthly basis
• Full spectrum digital ads management, including but not limited to, ad buy, conceptualising content, implementing effective campaigns, analysing data, and evaluating campaign performance based on the planned marketing calendar
• Maintaining and regularly updating website and other digital company presence, and to improve overall client web UX.
• Inventory management and evaluating sales performance online and in retail locations.
• Implementing and improving e-commerce SOP and to recommend a improvement project on a quarterly basis
• Coordinating with relevant parties and agencies to ensure consistency in marketing strategies across all channels.
• Marketing team support and ad-hoc support to the relevant teams, including but not limited to events support, client relationship management, and retail operations.
• Global luxury e-commerce operations.
• Budget planning and review
• Evaluating and improving ROAS
• Measure, assess, implement and optimise digital performance Metrics
• To lead and collaborate with the company’s digital agencies.
• Periodic visit to the Flagship to understand business marketing needs

Role requirements

• A degree in Marketing, Business Management, or equivalent.
• Strong understanding of Shopify and proven expertise in e-commerce.
• Proficiency of social media platforms, and digital analytics tools such as Google Analytics, NetInsight, WebTrends etc.
• Proven expertise in B2C social media, email campaigns and SEO/SEM. (Mailchimp preferred)
• Excellent communication and interpersonal skills.
• An eye for luxury branding, and a keen understanding of its nuances.
• Initiative and resilience.
• The ability to prioritise work, and complete tasks diligently in a fast-paced environment.
• The drive to work well with a team, and/or on their own.
• The willingness to learn.
• At least 2 years of work experience in a relevant field.
• Basic knowledge of Adobe Photoshop and/or Adobe Illustrator.
• Proficiency in Google Suite and Microsoft office
• Any other ad-hoc duties as assigned by the Manager or Management
• Candidates with an advantage:

- Experience in digital marketing agency.

- Prior experience in luxury.

- Excellent verbal and written communication skills in Mandarin deal with Mandarin speaking customers.

- Experience and interest in video production and/or video editing tools such as iMovie, Premiere Pro etc.

Please email us your cover letter with a copy of your resume, and any relevant portfolio.

Only shortlisted candidates will be notified.

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Labrador Park

Working hours: 8.30am – 6.00pm (Monday to Thursday), 8.30am - 5.30pm (Friday)

Salary: up to $18.50 per hour

Contract duration: 12 months

Job Description:

• Support in developing consumer educational materials such as factsheets, patient education aids, and other resources to support the organisation’s work
• Assist in creating graphics/posts in different formats to increase reach and impact of the consumer educational resources, or promote participation for topic suggestions and patient engagement workshops
• Develop a flipbook of impact stories from written drafts provided by the team and liaise with featured patient experts for the required media consent and release forms
• Support the development and dissemination of the organisation’s updates
• Convert patient surveys forms from Word documents to FormSG and collate responses from patient organisations and tracking of contributions
• Transcribe handwritten patient responses into Excel documents for analysis and tracking
• Assist with sending mass emails to patient organisations through mailbox
• Convert the products from PDF to mobile-friendly HTML formats for hosting on external stakeholders’ website
• Provide administrative support, including meeting/workshop logistics, procurement, and other related duties as needed

Job Requirements:

• Only Singaporean.
• Minimum Degree in any related discipline.
• Ability to use different social media platforms and creative design tools such as Canva and Adobe would be advantageous.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See

R23114253

BGC Group Pte Ltd (Outsourcing )

EA 05C3053

Courier Specialist_Rider

Responsibilities:

• Delivery of (Bio-sample/Parcel/Document) to assigned locations.
• Ensure timely delivery and collection of assignments.
• Must be committed to work, well mannered and professionally.
• Must be able to perform weekend duty when required (Overtime Pay).

Requirements:

• Must have Class 2 licence
• Must have own bike
• Preferably with dispatch experience

Working Hours:

• 5 days work week
• Monday-Fridays: 8.30am-6pm

Benefits:

• Medical benefit.
• Fuel subsidised $200.00 a month.

Others:

• CPF Contributions
• Annual Leave and Medical Leave
• Overtime Pay

About SCCFSC

Formerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and cooperation.

Our Approach

Taking an inclusive approach, we leverage on the community to activate mutual help through social connections and inclusiveness with the aim of empowering the low-income and vulnerable families while developing the full potential of the next generation for transformative change.

About the role of Transformation Specialist / Social Worker

Are you passionate about transforming lives and creating lasting impact? As a Transformation Specialist, you will play a key role in helping low-income families break the cycle of poverty and achieve their dreams. This is a chance to empower and uplift families, guiding them towards long-term financial independence, homeownership, and social mobility.

In this role, your work will be focused with families who generally present with more stability (i.e. minimal risk factors) but face barriers or require support to achieve social mobility. The Transformation Specialist is responsible for facilitating change and improving the lives of individuals, families, community facing the challenges of poverty through the provision of specialist interventions including but not limited to social work, home ownership, and livelihood interventions to realise their aspirations of getting out of the poverty cycle. Your interventions will help them overcome these obstacles and achieve long-term, meaningful progress. You will be part of a dynamic, supportive team dedicated to long-term family transformation and positive community impact.

Job Description:

• Work collaboratively with community and ecosystem partners to empower and enable socially disadvantaged low-income families to achieve long-term goals like homeownership (with a focus on maintaining it for at least six years) or financial stability and asset-building, enabling them to create a brighter future and escape the poverty cycle.
• Provide holistic casework interventions, focusing on critical areas such as homeownership, livelihood improvement, and debt management. Assess individual family needs, offer guidance, and equip them with the knowledge and skills necessary to achieve sustainable change.
• Maintain accurate and confidential family records, documenting progress, interventions and outcomes, on the required platforms such as (but not limited to) Social Service Net (SSNet), CaseConnect, and Family Transformation Management System (FTMS). Your attention to detail ensures that every family’s journey is well-documented, and the positive changes are measurable.
• The focus of this role is for families with a specific profile: low to no risk factors (e.g. family violence or suicide risk etc.) who still require professional intervention to address the barriers of poverty.

Job Requirement:

• You should possess a Degree or Post Graduate Diploma in Social Work or related disciplines from recognised universities; with a pathway to work towards being an Accredited Social Worker
• You should be a passionate change-maker who is driven by a deep desire to make a difference in people’s lives. You believe that every family has the potential for transformation, and you are committed to guiding them along that journey.
• You should be a creative problem-solver who is innovative and resourceful in designing tailored solutions that address the unique challenges faced by each family. You excel in collaboration and know how to connect families with the right resources and support systems.
• You should possess the ability to communicate well, both verbally and in writing, and be able to empathize and allow families to feel empowered and supported, with a commitment to building healthy and strong relationships with the families you serve

Only shortlisted candidates will be contacted.

Thank you.

· Provide hardware support and services to colleagues.

· Manage basic stock of IT equipment and place orders as necessary.

· Possess knowledge of Microsoft Active Directory (ADDS) and Firewall Administration, particularly with Sophos.

· Offer hands-on assistance with system setup onsite or guide users through the process remotely.

· Assist with installation and integration processes, address security issues, and manage program upgrades.

· Provide remote technical support and troubleshooting via phone or chat.

· Attend to various ad-hoc IT support requests as needed.

The incumbent will work as part of an established and nationally funded multi-disiplinary research group that focuses on hepatocellular carcinoma and other cancers. You will be involved in a large-scale international translational and clinical study on HCC, which utilizes various types of patient biosamples and employs multi-omics approaches including bulk tumor next-generation sequencing (NGS), cfDNA NGS, single cell RNAseq and proteomics, CyTOF, 3D spatial transcriptomics and targeted/untargeted metabolomics in the context of a clinical cohort. Experience with conducting spatial transcriptomics analyses is a must. The incumbent will also be expected to work within a sandbox environment using AWS.

The candidate will assist the Principal Investigator in conceptualizing and conducting research projects. You will work collaboratively with scientific and clinical staff on data analysis and interpretation of in-house data by using various analytics tools and setting up analysis pipelines. The candidate will also be responsible for the coordination and management of the genomic projects of the multidisciplinary study, and to lead grant applications and manuscript preparation.

Your responsibilities will include:

- Multi-omics integrative bioinformatics analyses to establish the pipelines and run the analyses independently.

- Work within sandbox environment, secure, cloud environment to facilitate cross-institutional collaboration.

- Conceptualise research projects with PI and able to lead discussion across stakeholders.

- Lead in grant application and manuscript drafting.

Requirements:

- PhD degree in Computational Biology or a quantitative background (e.g. Statistics, Physics, Engineering), or Biomedical-related disciplines with a strong evidence of genomics computational experience.

- Candidates with MSc in Computational Biology or related discipline but with significant research experience may be considered.

- Experience with large-scale bioinformatics analysis (including, but not restricted to NGS, single cell sequencing, cfDNA analysis, survival analysis and disease modelling).

- Experience with conducting spatial transcriptomics analyses as follows but not limited to:

- Image analysis using tools such as Fiji, Imaris, and QuPath.

- Analyzing spatial transcriptomic data with tools including Seurat, Scanpy, Squidpy, LisaCLust, stLearn, SCDNEY, GPTcelltype, SingleR, scPred, and InSituType.

- Performing gene expression and pathway analysis on sequencing data, including bulk RNA-seq and single-cell RNA-seq, as well as sourcing and integrating publicly available sequencing datasets.

- Developing custom computational pipelines for spatial data analysis.

- Proficient in R (tidyverse, ggplot, bioconductor) or Python (pandas, NumPy, Scikit-learn) and good knowledge of Unix shell.

- Knowledge with high performance computing (HPC) and cloud computing (AWS) will be an advantage.

- Experience and knowledge in database management and data architecture will be an advantage.

- Possess excellent analytical, technical and problem-solving skills

- Well organized and detail oriented.

- Pleasant personality and be able to work with diverse groups of people.

- Excellent written and verbal communication skills.

- Good team worker and fast learner.

You will be a part of the Technology and Innovation Team and will participate in and support initiatives of three key objectives; emplacement of HR systems and projects, enablement of the daily HR operations and support, and empowerment of Strategic HR by education, training, and sharing of technological skills and knowledge.

Your job roles and responsibilities will include the following:

• Handling HR system support cases and escalation of HR system issues
• Administering system functionalities
• Performing User Acceptance Testing (UAT) to ensure the HR systems remain fit for the organization’s purpose
• Updating Intranet content
• Managing company IT assets and equipment for HR and liaising with IT partners or vendors
• Maintaining accurate documentation of systems and processes
• Monitoring access controls and management of IT accounts
• Conducting audits to ensure compliance and data security
• Participating in process automation initiatives e.g. Robotic Process Automation

Job Responsibilities:

• Higher NITEC or Diploma in Information Systems/Technology, Human Resource or Business
• Resourceful and proactive team-player with the ability to multitask and work independently
• Good communication (written and spoken), analytical and problem-solving skills
• Possess the right attitude to learn and execute with sense of urgency
• Proficient with Microsoft Office applications (Word, Excel and PowerPoint)
• Experience in SAP HCM and SuccessFactors will be ideal

Job Title:

IT Project ManagerAs an IT Project Manager, you are responsible for planning, managing, and implementing projects locally and regionally, including coordinating production releases and rollouts, conducting development, and presenting progress and project results. The incumbent will work closely with the company internal team and customers to ensure that the scope and direction of each project is on track.

Requirements:

• Candidate must possess at least a Polytechnic Diploma or equivalent.
• Required skills: Interpersonal & Communication, Project & Time Management, Customer Oriented, & Presentation skills.
• Initiative, independent, & self-motivated.
• Able to coordinate, negotiate, and manage the requirement changes properly.
• Possess strong problem-solving and negotiation skills.
• Minimum 4 years work experience in the information technology service industry with at least 2 years of substantial project management exposure.
  

IT Project Manager is expected to:

• Project management and implementation locally and regionally.
• Ensure all projects are rolled out within scope, time, and budget, and all deliverables are delivered and signed off.
• Manage change requests from customers and prepare the necessary scope of work.
• Preparation of project documents. E.g. Project Kickoff, user requirements document, etc.
• Represent the Company with professionalism and confidence in all industry interactions.
• Develop strong business relationships with customers such that they turn to the Company for their resource needs.
• Develop new accounts and/or expand existing accounts by focusing on an established geographic territory.
• Build strategic partnerships with key decision-makers in the customer organization.
• Maintain high-level knowledge of Symphony Logistics Suite and key competitors.
• Develop value propositions exploiting Symphony total product and solutions capability.
• Responsible for ensuring customers in ASEAN have solid success and retention with the Company.
• Drive adoption with customer executives to enhance their business performance and retention.
• Provide professional advice to internal Project Managers and customers in the solution process design.
• Work closely with the company internal team and customers to ensure that the scope and direction of each project is on track.
• Any other work that may be assigned from time to time.
  

We are seeking a Digital Services Project Manager to lead the development and support of digital services within our organization. This role involves managing the transition from existing systems to new platforms, ensuring seamless operations and compliance of systems post-deployment. The successful candidate will collaborate with end-users, industry partners, and various vendors to enhance system performance and user experience.

Key Responsibilities:

• Oversee the implementation and support of digital services, focusing on functionalities such as mobilisation and performance tracking.
• Ensure smooth operation of systems, monitoring system health and compliance.
• Manage production support activities, including incident management, system patching, and updates to address vulnerabilities.
• Act as a liaison between users and vendors to facilitate effective communication and project execution.
• Conduct compliance-related activities such as system log management and account reviews.
• Track system health indicators and oversee outsourced contractors for task execution.
• Propose continuous improvement initiatives to enhance cybersecurity posture and operational efficiency.

Qualifications:

• Experience in IT project management, particularly within a digital services environment.
• Familiarity with compliance standards and system management practices.
• Strong communication skills to effectively collaborate with diverse stakeholders.