• Experience as a salesperson is preferred
• Responsible for daily display and sorting of goods
• Responsible for explaining the use and functions of the instrument to customers

Job Responsibilities

• Manage, support, and monitor all aspects of the company’s IT infrastructure
• Troubleshoot technical issues and provide timely and effective solutions
• Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
• Provide application support, liaise with user and application vendor to resolve incident and recover service.
• Analyze, investigate, program, test and maintain IT applications using SQL script or other software tools.
• Provide technical expertise on analysing and providing best solution on technical issues in timely and efficiently.
• Formulate a problem solving and decision-making approach to handle issues
• Define action and work plans to address the issues
• Classify change requests according to business guidelines and IT business project plan;
• Do a Trend Analysis all issues or incidents and highlight critical and outstanding issues.
• Enhance existing support process to maintain/improve service level and quality.
• Develop and implement a checklist for managing service delivery
• Perform system operations and administration tasks, including checking and monitor multiple systems performance on a daily basis and user management.
• Assist on Project planning
• Manage the applications in scope, covering organizational responsibilities such as preparing meetings with outsource vendors and internal stakeholders;
• Work with various solution teams such as Application Team to provide support of deployment of software releases in UAT and Production environment.
• Prepare Functional, Technical and User Documentation
• Perform installation, setup, configuration, migration, upgrading and testing of software applications
• Backup support for Infrastructure as and when needed
• Support company’s events when required
• Any other duties as and when assigned

Requirements

• Minimum Diploma – preferred in Information Technology, Engineering, Business Administration or other related field.
• At least 3 year of working experience
• Project Management experience (preferred)
• Analytical, problem-solving, customer oriented, leadership, takes initiative
• Experience with functional specifications documentation, testing and conduct user training
• Able to propose and implement technical solutions to meet user needs
• Experience in Consulting Services, Problem Solving

Main Responsibilities:

1. Responsible for daily accounting and financial statement preparation

2. Prepare and submit tax returns to ensure tax compliance

3. Responsible for daily communication and handling of matters with banks and other relevant departments

Job requirements:

1. Educational background: A college degree or above in accounting, finance or related fields recognized by Singapore.

2. Work experience: At least 1 year of accounting or related work experience.

3. Tax knowledge: Understand Singapore's tax laws and regulations and reporting procedures.

4. Communication skills: Good written and oral communication skills in Chinese and English.

5. Careful and responsible: Careful in work, with a strong sense of responsibility and professional ethics.

About Us
Tikamazin Pte Ltd specializes in enhancing brand engagement and driving sales through targeted, professional live-streaming solutions on platforms like TikTok. With a strong presence in Southeast Asia—especially in Korea, Singapore, and Malaysia—we’ve generated over $150,000 in GMV from 30+ successful live streams, including our recent September 2024 Korea campaign. We're committed to delivering outstanding results and are excited to welcome dedicated interns to join our team.

About the Role
This job is ideal for people who are interested in eCommerce with a focus on TikTok. This role offers hands-on experience in supporting live-streaming activities, managing influencer relationships, and assisting with inventory and product preparations. Interns will gain valuable skills in eCommerce operations within TikTok’s marketplace, working closely with KOLs and contributing to high-impact campaigns.

Key Responsibilities

• Support live-stream activities, including moderating streams, handling audience interactions, and managing technical aspects.
• Assist with KOL networking, scheduling, and coordinating logistics for live-stream events.
• Prepare and clean up demo samples for live-streams and ensure all items are in optimal condition.
• Monitor and count inventory for samples and regular products, ensuring accurate stock levels.
• Help develop and manage product listings, content calendars, and assortment strategies on TikTok.
• Assist in planning and executing promotional events for campaigns such as 8.8., 9.9., Singles Day, and Christmas sales.

Additional Opportunities

• Engage in online merchandising and content planning specifically for TikTok’s marketplace.
• Collaborate with CRM on targeted TikTok campaigns, tracking engagement and analyzing results.
• Contribute to KPI reporting and analysis to ensure optimal performance on TikTok.
• Maintain smooth daily e-commerce operations, tracking metrics like conversion rates, click-through rates, and engagement.
• Support customer acquisition efforts through KOL and influencer collaborations, sampling campaigns, and online-offline integration strategies.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a IT Service desk Agent. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Roles and Responsibilities

Requirement for the SD Agents as follow:

· Min 2 yrs of SD agent working experience

· Good Laptop/Desktop troubleshooting skillsets

· Excellence customer handling skills

· Excellence communication skills

· 5 workdays per week (Mon-Fri)

· based on 44hrs per week

Location: Tuas South Avenue 10

To submit your application, please apply online or share the updated cv to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy

We are looking for dynamic and talented candidate to join us as Wealth Advisory Specialist (WAS). This is a permanent role with a basic salary, attractive sales incentives and staff benefits (annual leave, medical leave, medical reimbursements). As a WAS, you help to plan, manage and work with clients to provide tailor-made wealth solutions specific to their needs and work to ensure that our clients fulfil their financial goals and dreams through our wide-ranging products and services.

Responsibilities:

• Develop new client relationships and maintain relationships with existing clients.
• Develop financial plan to provide financial advice, supporting clients in achieving financial needs and financial independence.
• Compare among our range of products to back our recommendations with the best financial solutions.
• Provide our best recommendations to client to facilitate them meeting their financial objectives and needs.

Benefits:

• Permanent role with basic salary and performance-based incentives such as commission, allowance, and overseas trips;
• Continuous professional development through a comprehensive training and development program.
• Candidates with outstanding performance may be assigned supervisory role.
• Opportunities to learn and advise on a wide range of financial instruments from various providers.

Requirements:

• Excellent people management skills with strong interpersonal and communication ability to deal with people of all levels in complex and challenging situations.
• Self motivator and thrive in a dynamic and collaborative environment.
• Degree or Diploma Holder with 5 years of relevant sales experience.
• M5, M5A, M8, M8A, M9, M9A HI, Comm GI & PGI Certification.

Job Vacancy – Technical Sales Specialist

· Polaris Science Pte Ltd is a dynamic distributor of Nano-instrumentation, renewable energy equipment and laboratory equipment.

· We are looking for a Technical Sales Specialist to promote our advanced scientific solutions to research instiutions and industries.

We offer

· A list of high-end products to offer to scientists and engineers in the research arena.

· A competitive compensation package that offers 5-day work, benefits and overseas training.

· An an opportunity to own part of the company.

Looking for colleague who enjoys

· Visiting customers to present our products and solutions, building good relationships and creating great customer experience.

· Responding promptly to sales enquiries, submitting tender document and assisting customers in their applications.

· Achieving challenging sales goals with our Sales Team and Technical Support Team.

You need to have

· Degree in Materials Science & Engineering or relevant disciplines.

· Minimum of 2 years working experience in relevant capacity. Fresh graduates are welcome to apply as on-the-job training will be provided.

· Customer-oriented service attitude and a pleasant & friendly personality.

· Able to work independently & as team, self-discipline, motivation & commitment to serve with good communication & people skills.

· An entrepreneur mindset and willingness to work in a small successful start-up.

Ø For application, please send your resume to below email.

Ø [email protected]

Overview

As IT Assistant, you will assist the Manager, Service Support in managing and maintaining key software systems, including erpbos® , ebos® , profit Software from Progress Group, Hubble Build Software & etc. Additionally, the candidate will assist the IT Technical Executive (Assistant / Senior) with various IT tasks and provide technical support to staff. You are to adhere to Greyform Integrated Management System (IMS) and compliance to applicable Singapore Standards, Code of Practices and Regulations in the Industry.

Responsibilities

• Manage and maintain ERP systems (e rpbos® , ebos® , profit) from Progress Group.
• Administer Hubble Build software, ensuring smooth operation and integration with other systems.
• Perform regular updates, backups, and troubleshooting for all managed software.
• Ensure data integrity and security across all platforms.
• Assist the IT Technical Executive (Assistant / Senior) with daily tasks and projects.
• Provide technical support to staff, resolving hardware and software issues.
• Set up and configure new hardware and software as needed.
• Maintain IT inventory and ensure all equipment is up-to-date and functioning properly.
• Conduct training sessions for staff on the use of e rpbos® , ebos® , profit Software, Hubble Build Software & etc.
• Create and maintain user manuals and documentation.
• Provide ongoing support and troubleshooting for end-users.
• Monitor system performance and ensure optimal operation.
• Implement and maintain security protocols to protect company data.
• Perform regular system audits and generate reports for management.
• Track areas of weaknesses for improvement on efficiency, availability, and functionality to all related services.
• Participate in Budget Planning.
• Authorize to stop operation if conditions are out of safety measures.
• Perform any other duties as assigned by the Management and the designated manager / personnel.

Qualification Requirements:

• Proven experience in software administration, particularly with the specified systems.
• Proficiency in managing and maintaining ERP systems.
• Strong IT systems, networks, and hardware knowledge.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to conduct training sessions and create user manuals.
• Commitment to maintaining data integrity and security.
• Knowledge of ISO9001, 14001 & 45001 standards, Singapore Standards and Regulations will be an advantage.

Responsibilities:

• Verification on IT peripherals at customer site.
• Hard disk removal and laptop data erasure.
• Checking and packing of returned equipment before sending back to main office.
• Other adhoc duties assigned by supervisor.

Requirements:

• Able to commit to office hours (Monday to Friday 9am - 6:30pm)
• Working locations are based on deployment schedule. Possible all around Singapore
• Candidates with basic IT hardware knowledge are welcome
• Independent and meticulous
• Travelling allowance will be provided if travel from client site to client site within the day

Welcome candidates who are looking for a long-term Part-Time Job Basis. Esp candidates who are taking Part-Time Diploma/ Degree course at night and are able to commit to standard office hours.

Work Schedule:

This job has the following work schedule:

• 5 days / week
• Weekends Off
• Office hours

Benefits & Perks:

This job has the following benefits:

• Paid overtime

• On-job training provided

• Attend technical meetings, conduct technical trainings

• Clarifications of technical issues with customers / contractors

• Conduct installation and commissioning training at site

• Responsible for the upkeep of the equipment, machinery & facilities

• Other ad-hoc duties as and when assigned

• Able to work at high element environment and on site (safety training provided)

• Willingness to travel in a short notice

• Dedicated, committed, a good team player

• O level/ITE certification/Diploma in Electrical/Mechatronic Engineering

• 1 year(s) of working experience in the related field is preferred.

• On-job training will be provided

Overview

As IT Assistant, you will assist the Manager, Service Support in managing and maintaining key software systems, including erpbos® , ebos® , profit Software from Progress Group, Hubble Build Software & etc. Additionally, the candidate will assist the IT Technical Executive (Assistant / Senior) with various IT tasks and provide technical support to staff. You are to adhere to Greyform Integrated Management System (IMS) and compliance to applicable Singapore Standards, Code of Practices and Regulations in the Industry.

Responsibilities

• Manage and maintain ERP systems (erpbos® , ebos® , profit) from Progress Group.
• Administer Hubble Build software, ensuring smooth operation and integration with other systems.
• Perform regular updates, backups, and troubleshooting for all managed software.
• Ensure data integrity and security across all platforms.
• Assist the IT Technical Executive (Assistant / Senior) with daily tasks and projects.
• Provide technical support to staff, resolving hardware and software issues.
• Set up and configure new hardware and software as needed.
• Maintain IT inventory and ensure all equipment is up-to-date and functioning properly.
• Conduct training sessions for staff on the use of e rpbos® , ebos® , profit Software, Hubble Build Software & etc.
• Create and maintain user manuals and documentation.
• Provide ongoing support and troubleshooting for end-users.
• Monitor system performance and ensure optimal operation.
• Implement and maintain security protocols to protect company data.
• Perform regular system audits and generate reports for management.
• Track areas of weaknesses for improvement on efficiency, availability, and functionality to all related services.
• Participate in Budget Planning.
• Authorize to stop operation if conditions are out of safety measures.
• Perform any other duties as assigned by the Management and the designated manager / personnel.

Qualification Requirements:

• Proven experience in software administration, particularly with the specified systems.
• Proficiency in managing and maintaining ERP systems.
• Strong IT systems, networks, and hardware knowledge.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to conduct training sessions and create user manuals.
• Commitment to maintaining data integrity and security.
• Knowledge of ISO9001, 14001 & 45001 standards, Singapore Standards and Regulations will be an advantage.

• Working Days: 5 Working Days
• Working Hours: 8am - 515pm / 830am - 545pm
• Basic: up to $7500 (depending on experience)
• Location: Changi (Transport provided at Tanah Merah MRT)

Job Description:

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement.
• Lead a team to provide IT supports to club operations and introduce new IT technologies to improve operational efficiency.
• Engage and manage vendors on fulfilling Service Level Agreement.
• Plan, manage and control IT budget to achieve cost efficiency.
• Ensure the Club Management System (CMS) is effectively operational at all times.

Requirements:

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent.
• CISSP, PMP and MCSE certifications will be of added advantage.
• At least 3 years of experience in similar capacity
• Ability to manage and synergize team.

To Apply, kindly Whatsapp 8949 4716 and quote <IT Manager>

Jacqueline Neo (R1104548)
The HR Ecology Pte Ltd (13C6391

Overview:

You are responsible to manage an intermediate group of commodities, activities included but not limited to sourcing and supplier qualification, drive cost reduction to achieve PPV targets, negotiate favourable terms and conditions so as to achieve lowest total cost of ownership, carry out periodic business reviews and supplier audits and help develop commodity strategies and supplier relationship. In addition, this incumbent needs to support new product introduction and product transfer activities.

How You’ll Make an Impact:

• Manage a commodity group specific to a manufacturing plant or region. Initiate and follow through cost reduction programs including total cost bench-marking, identify opportunities and execution.
• Carry out periodic price and contract review / negotiations with suppliers. Actively manage work flow in SAP and ensure that all price agreements are appropriately loaded.
• Supplier Management activities which include New Supplier On-boarding, Supplier Agreement or T&C Checklist, Supplier Periodic Business Reviews, Scorecards and Audits.
• Support and interface directly with management, manufacturing engineering, R&D, product marketing, and project management teams for new products, transfer products and sustaining product improvement programs.
• Develop and manage sourcing strategies enabling Low Cost Sourcing and off-shore sourcing to create supply base with ability to support the manufacturing strategy as well as customer satisfaction.
• Ensures services are delivered on time and meet quality standards. Identifies and resolves potential supplier problems.

What You Bring:

While this list of qualifications may help an employee to succeed in this position, capable candidates may have a wide range of backgrounds or skills. If you have experience that aligns with the responsibilities of this role, we encourage you to apply.

• Degree in Mechanical Engineering/ other related Engineering.
• Minimum 3 years of experience in strategic procurement or purchasing in a manufacturing environment
• Good working knowledge of casting, sheet metal fabrication, plastic injection molding and precision machining manufacturing processes
• Ability to reach a solution with limited direction
• Supplier management and negotiation skill and experience
• Good communication, analytical skills and pro-activeness
• Familiarity with commercial terms and conditions
• Knowledge of Lean Six Sigma
• Collaboration and teamwork

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, flexible benefits, wellness programs, extensive learning and development opportunities and more.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

• 5 Working Days
• 8am - 515pm / 830am - 545pm
• $5500 - $7500
• Changi (Transport provided at Tanah Merah MRT)

Job Description:

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement.
• Lead a team to provide IT supports to club operations and introduce new IT technologies to improve operational efficiency.
• Engage and manage vendors on fulfilling Service Level Agreement.
• Plan, manage and control IT budget to achieve cost efficiency.
• Ensure the Club Management System (CMS) is effectively operational at all times.

Requirements:

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent.
• CISSP, PMP and MCSE certifications will be of added advantage.
• At least 3 years of experience in similar capacity
• Ability to manage and synergize team.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

We regret to inform you that only shortlisted candidates will be notified.

Jennifer Tay Swee Shan

R22111564

The HR Ecology Pte Ltd

• Working Days: 5 Working Days
• Working Hours: 8am - 515pm / 830am - 545pm
• Basic: up to $7500 (depending on experience)
• Location: Changi (Transport provided at Tanah Merah MRT)

Job Description:

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement.
• Lead a team to provide IT supports to club operations and introduce new IT technologies to improve operational efficiency.
• Engage and manage vendors on fulfilling Service Level Agreement.
• Plan, manage and control IT budget to achieve cost efficiency.
• Ensure the Club Management System (CMS) is effectively operational at all times.

Requirements:

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent.
• CISSP, PMP and MCSE certifications will be of added advantage.
• At least 3 years of experience in similar capacity
• Ability to manage and synergize team.

To Apply, kindly Whatsapp 8949 4716 and quote <IT Manager>

Jacqueline Neo (R1104548)
The HR Ecology Pte Ltd (13C6391

Job Summary:

The IT Project Coordinator is responsible for supporting the planning, execution, and delivery of technology projects. This role involves working closely with stakeholders to understand their requirements, communicating these to the development team, and ensuring projects are completed on time and within scope.

Job description:

· Stakeholder Management: Understand and gather project requirements from stakeholders. Act as the primary liaison between technical teams and non-technical stakeholders.

· Communication: Clearly and promptly communicate project expectations, milestones, and progress to team members and stakeholders.

· Project Tracking: Oversee and monitor the progress of projects using project management tools to ensure timely delivery. Maintain detailed project documentation, including logs for all project tasks.

· Priority Management: Assess project priorities and constraints to allocate resources and timelines effectively.

· Task Delegation: Delegate tasks and responsibilities to appropriate developers based on their skills and project needs.

· Testing and Deployment: Coordinate with QA teams to ensure projects meet the required standards before deployment. Oversee the testing phases of the project lifecycle.

· Documentation: Keep comprehensive project documentation including stakeholder requirements, project progress reports, and final deployment deliverables.

· Design Tools Familiarity: Utilize flowchart diagrams and wireframes to plan and present project specifications clearly.

Working schedule & Salary package

• 5 days working per week Monday – Friday (9.00am – 6.30pm), 2 day off.
• $2,800 - $3,800 SGD (Depends on experiences)

What we offer

• Annual salary increment & Bonuses!
• Medical / TCM / Optical / Dental claims!
• Career progression

Requirements:

· Educational Background: Bachelor’s degree in Computer Science, Information Technology, Project Management, or a related field.

· Experience: 2+ years of experience in project coordination or management within an IT environment.

· Technical Skills: Proficiency with project management software (e.g. JIRA, GitHub). Understanding of software development and web technologies. Skilled in using tools for creating flowcharts and wireframes.

· Soft Skills: Excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and a proactive approach to resolving issues and risks.

· Certifications: Certification in Project Management is preferred.

Additional Skills:

· Ability to work in a fast-paced, deadline-driven environment.

· Strong organizational skills with the ability to manage multiple priorities simultaneously.

· Keen attention to detail and commitment to excellence.

• 5 Working Days
• 8am - 515pm / 830am - 545pm
• $5500 - $7500
• Changi (Transport provided at Tanah Merah MRT)

Job Description:

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement.
• Lead a team to provide IT supports to club operations and introduce new IT technologies to improve operational efficiency.
• Engage and manage vendors on fulfilling Service Level Agreement.
• Plan, manage and control IT budget to achieve cost efficiency.
• Ensure the Club Management System (CMS) is effectively operational at all times.

Requirements:

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent.
• CISSP, PMP and MCSE certifications will be of added advantage.
• At least 3 years of experience in similar capacity
• Ability to manage and synergize team.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

We regret to inform you that only shortlisted candidates will be notified.

Jennifer Tay Swee Shan

R22111564

The HR Ecology Pte Ltd

• Working Days: 5 Working Days
• Working Hours: 8am - 515pm / 830am - 545pm
• Basic: up to $7500 (depending on experience)
• Location: Changi (Transport provided at Tanah Merah MRT)

Job Description:

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement.
• Lead a team to provide IT supports to club operations and introduce new IT technologies to improve operational efficiency.
• Engage and manage vendors on fulfilling Service Level Agreement.
• Plan, manage and control IT budget to achieve cost efficiency.
• Ensure the Club Management System (CMS) is effectively operational at all times.

Requirements:

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent.
• CISSP, PMP and MCSE certifications will be of added advantage.
• At least 3 years of experience in similar capacity
• Ability to manage and synergize team.

To Apply, kindly Whatsapp 8949 4716 and quote <IT Manager>

Jacqueline Neo (R1104548)
The HR Ecology Pte Ltd (13C6391

Responsibilitites

• Collaborate with stakeholders to gather requirements, understand and document business needs, business requirements and flows related to the Authority’s public services and application systems;
• Review business rules and service journeys, gathering requirement specifications, engaging stakeholders, creating user journey maps and wireframes, and providing support on updates to the Authority;
• Develop user stories, specifications, acceptance criteria, and create detailed process maps to visualise, understand and streamline current workflows and business processes;
• Review design specifications and project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for the Authority’s acceptance;
• Understand and review source codes from vendor(s) for deployment;
• Support and review on-site acceptance and System Integration Testing (SIT);
• Facilitate and support User Acceptance Test (UAT) and trainings for users;
• Conduct technical review and assessment of End of Support (EOS) upgrade proposals before making recommendations to the Authority;
• Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the system;
• Project management and governance, ensuring performance and fulfilment of contractual obligations by the Authority’s appointed contractor managing the collection system.
• Provide maintenance and technical operations support for the Authority’s
• Reviewing impact analysis of all system modifications or new requirements on the functionality, performance, and security of the systems
• Work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of the Authority’s systems;
• Performing hands-on development as part of exploration of new technologies/products and automation of existing processes;
• Participate and support in incident, troubleshooting, testing and verification of reported issues, incidents and to follow up with the Authority’s appointed contractors, stakeholders and business users to ensure timely escalation where required and completion and closure of the issues or incident; and
• Ensure that the deliveries of the project by the Authority’s appointed contractors are compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Requirement:

• Atleast 3 years of experience in business analysis.
• Bachelor’s degree in Computer Science, Information/ Infocom Technology, or related discipline would be preferred;
• Strong knowledge in application support and maintenance and possesses hands-on’ knowledge and experience in end-to-end Software Development LifeCycle;
• Experience in IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using automated testing software such as Tricentis TOSCA would be an added advantage;
• Experience in the following would be advantageous:

1. Cloud platform and technology;
2. Application development using Power builder, Java, Delphi or ASP.Net;
3. and
4. Government projects.

• Experience with stakeholder management;
• Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met; and
• Experience in working under minimal supervision and to demonstrate ability to ensure tasks are well completed and project is on schedule.

Job Title : Sales Support Specialist (B2C)

As our sales function, the Sales Support Specialist at MIJ Hub offers a unique opportunity to make a significant impact as an individual contributor. This role is perfect for someone who thrives in a customer-centric environment and is eager to leverage their extensive retail sales experience in a dynamic and innovative setting.

In this role, you will drive sales across all MIJ brands, including student enrollment for MIJ Hub, securing donations, and promoting product sales from Ashraf Café and Inspo. You will engage with customers via calls, emails, and WhatsApp to close sales, upsell, and retain customers. Additionally, you will collaborate closely with our marketing team to ensure a seamless experience between our e-commerce platforms and sales efforts. You’ll also be responsible for utilizing HubSpot to manage customer data, track sales activities, and maintain accurate records.

Key Responsibilities

● Drive sales across all MIJ brands, focusing on student enrollment, donations, and product sales.

● Engage with customers via calls, emails, and WhatsApp to understand their needs, offer tailored solutions, and convert leads into loyal customers.

● Utilize HubSpot to manage customer data, track sales activities, and maintain accurate records.

● Collaborate with marketing and product teams to align sales efforts with campaigns, prepare sales materials, and ensure a seamless customer journey.

● Coordinate with other departments to support smooth and efficient sales operations.

● Implement strategies to upsell and cross-sell products, fostering customer loyalty and repeat business.

● Address customer inquiries, resolve issues, and maintain high levels of satisfaction.

● Monitor and report on sales performance, adjusting strategies to meet or exceed targets.

● Actively gather and analyze customer feedback to continuously improve the sales process and offerings.

● Stay updated on industry trends and product knowledge to effectively communicate benefits and features to customers.

Requirements

● Education: Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field.

● Experience: Minimum of 3 years in retail sales or a customer-facing sales role, with a proven track record of exceeding sales targets.

● Sales Expertise: Strong sales acumen with the ability to close deals, upsell, and meet targets.

● Customer Engagement: Exceptional interpersonal skills with a talent for building rapport and fostering long-term customer relationships.

● Communication: Excellent verbal and written communication skills, adept at engaging with customers across calls, emails, and WhatsApp.

● Organizational Skills: Proven ability to manage multiple priorities in a fast-paced environment.

● Problem-Solving: Strong problem-solving skills with a proactive approach to addressing customer needs and concerns.

● Tech Proficiency: Experience with CRM systems (preferably HubSpot), and a good grasp of digital tools to track and manage customer interactions.

● Team Collaboration: Ability to work closely with cross-functional teams, particularly marketing, to enhance customer engagement and drive sales.

Job Type: Full Time, Permanent

Work Location: Singapore, Hybrid Role (3 days in office)

A Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of customer satisfaction and provide them with any necessary support and assistance. You will have to answer queries on basic technical issues and offer advice to solve them.

Service Desk Specialist needs to be capable of using particular software programs, as well as possess the ability to type and communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user’s issue. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.

The goal is to create value for our clients that will help preserve the company’s reputation and business. A polite and professional phone manner is necessary, as Service Desk Specialist troubleshoot customers' problems and, at times, deal with angry and upset customers. A Service Desk Specialist must be able to sit for long periods of time and answer multiline phones. It is important for Service Desk Specialist to maintain a positive demeanour, and the Service Desk Specialist must arrive to work on time, as it is necessary that our NOC is fully staffed.

A Service Desk Specialist needs to possess the following skills :

· Proven experience as a service desk technician or other customer support role

· Tech savvy with working knowledge of IT products

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and resolve basic technical issues

· Proficiency in English

· Excellent communication skills

· Customer-oriented and cool-tempered

Your job duties will include but not limited to:

· serve as the first point of contact for customers seeking technical assistance over the phone or email.

· serve as Single Point of Contact (SPOC) between the customer, internal support team and external Vendors until the ticket is closed.

· provide continuous status information to ensure customer satisfaction.

· provide co-ordination with various Manufacturers and vendors for support, troubleshooting or warranty claim.

· logging of all tickets into System for tracking and reporting. Record events and problems and their resolution in logs

· initiate customer contact, escalate to appropriate parties and resolve incidents.

· answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing problems.

· perform remote troubleshooting through diagnostic techniques and pertinent questions

· determine the best solution based on the issue and details provided by customers

· walk the customer through the problem-solving process

· direct unresolved issues to the next level of support personnel

· scheduling and arranging onsite support requests with the customers

· pass on any feedback or suggestions by customers to the appropriate internal team

· identify and suggest possible improvements on procedures

· overall accountable in ensuring the team solves and close the tickets using the most effective methods to maximise operational efficiencies

· assess the severity and priority level of the problem calls, requests or IMAC and escalate to the next support level based on the SLA.

· monitoring uptime performance and alerts for all Managed Service Customers infrastructure from the NOC

· maintain and replenish stock inventory for spare parts

· provide Service Quotation for any repair work to the customer

· perform new laptops setup and installation for internal new staff

· perform any Shift Duties that are assigned

· any other tasks assigned by any Managers and Directors

Job Requirements

• Minimum Academic Qualifications : Degree
• Relevant IT Certifications or equivalent :
• MTA in one of the following is an added advantage:

1. Networking Fundamentals
2. Windows Server Administration Fundamentals
3. Security Fundamentals
4. Cloud Fundamentals

• COMPTIA or equivalent I.T. Certifications in related field is an added advantage
• ITIL® Foundation Certification - IT Service Management
• Other trainings attended / certifications obtained
• Attended any technical training in software, hardware, operating systems and troubleshooting
• Attended any customer service training
• Attended basic training of Cloud Management Software such as ManageEngine, BitTitan and etc

We are looking for a dedicated ITSM Principal Engineer with at least 2-3 years of experience in ITSM to join our growing team. In this role, you will be responsible for implementing and managing IT Service Management (ITSM) processes and tools to improve service delivery and support for our external clients. You will work closely with cross-functional teams to ensure best practices are followed and that our IT services align with business objectives.

Key Responsibilities:

• Design, implement, and optimize ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
• Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting capabilities.
• Collaborate with IT and business teams to define service levels, create service catalogues, and ensure compliance with agreed-upon service level agreements (SLAs).
• Analyse service performance metrics and trends to identify areas for improvement and implement solutions.
• Collaborate with the sales team to understand client requirements and demonstrate how our ITSM solutions can address their specific needs.
• Prepare and deliver presentations, demos, and workshops to potential clients showcasing the capabilities and benefits of our ITSM tools.
• Facilitate training sessions and workshops to promote ITSM best practices and tool usage across the organization.
• Assist in the development and maintenance of ITSM documentation, including process flows, user guides, and knowledge articles.
• Participate in continuous improvement initiatives to enhance IT service quality and efficiency.

Job Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-3 years of experience in Design, Implement or operations of IT Service Management tools or a related role, with a strong focus on ITSM tools and processes.
• Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations.
• Understanding of ITIL (Information Technology Infrastructure Library) frameworks and best practices.
• Experience with incident, change, and problem management processes.

• Working Days: 5 Working Days
• Working Hours: 8am - 515pm / 830am - 545pm
• Basic: up to $7500 (depending on experience)
• Location: Changi (Transport provided at Tanah Merah MRT)

Job Description:

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement.
• Lead a team to provide IT supports to club operations and introduce new IT technologies to improve operational efficiency.
• Engage and manage vendors on fulfilling Service Level Agreement.
• Plan, manage and control IT budget to achieve cost efficiency.
• Ensure the Club Management System (CMS) is effectively operational at all times.

Requirements:

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent.
• CISSP, PMP and MCSE certifications will be of added advantage.
• At least 3 years of experience in similar capacity
• Ability to manage and synergize team.

To Apply, kindly Whatsapp 8949 4716 and quote <IT Manager>

Jacqueline Neo (R1104548)
The HR Ecology Pte Ltd (13C6391

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Generating sign ins for new hires during the onboarding process
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analysing data to diagnose problems with computer systems
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Enable faster and smarter business processes and employee productivity
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace
• Train employees in using software and hardware, and provide technical support when needed

We are seeking a skilled Observability Principal Engineer with at least 2-3 years of experience in observability to join our dynamic team. In this role, you will be responsible for implementing, managing, and optimizing observability tools. You will work closely with cross-functional teams to ensure that our systems are monitored effectively, and issues are identified and resolved proactively.

Key Responsibilities:

• Design, implement, and maintain observability frameworks using tools such as Prometheus, Grafana, ELK Stack, tableau or similar.
• Design, implement, and maintain Monitoring tools such as BMC, CA, SolarWinds, SCOM, Dynatrace, Datadog or similar.
• Create and manage dashboards, visualizations, and reports to communicate system health and performance metrics.
• Collaborate with the sales team to understand client requirements and demonstrate how our observability solutions can address their specific needs.
• Prepare and deliver presentations, demos, and workshops to potential clients showcasing the capabilities and benefits of our observability tools.
• Troubleshoot and resolve tools-related issues in a timely manner.
• Assist in the training and mentoring of team members on observability and monitoring tools and practices.

Job Requirements:

• Bachelor’s degree in computer science, Engineering, or a related field.
• 2-3 years of experience in software development, Implementation, operations, or a related field with a focus on observability tools.
• Proficiency in implementing and managing observability tools.
• Solid understanding of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Experience with scripting languages (Python, Bash, etc.) for automation tasks.
• Knowledge of best practices in monitoring, logging, and incident management.
• Strong analytical skills with the ability to diagnose issues and propose effective solutions.
• Excellent communication and collaboration skills, with a proactive approach to problem-solving.
• Technical experience in Enterprise Monitoring tools such as Dynatrace, Grafana, BMC,
• Knowledge of Automation tools, Cloud Technologies and DevOps Concepts, Open systems and Networking Technologies
• Good knowledge in various monitoring tools e.g. BMC, SolarWinds, CloudWatch and Azure.
• Experience with configuration management tools (Ansible, Terraform, etc.).
• Familiarity with APM (Application Performance Management) tools such as New Relic, Dynatrace, or similar.
• Understanding of network protocols and architectures.
• Experience with orchestration tools (e.g., BMC, Kubernetes, Apache Airflow, Jenkins) to create and manage automated workflows for deploying, monitoring, and scaling observability solutions.

Preferred Qualifications:

• Proficiency in observability tools (e.g., Grafana, ELK Stack, Datadog, Prometheus etc).
• Proficiency in ITOM tools (e.g., BMC, Dynatrace, CA, SCOM, IBM, SolarWinds etc).
• Strong understanding of monitoring and logging frameworks.
• Experience with distributed systems and microservices architecture
• Ability to write scripts for automation and data analysis.
• Experienced in cloud platforms (AWS, Azure, GCP) and their monitoring services.
• Experience with CI/CD pipelines and infrastructure as code (IaC) tools like Terraform or Ansible
• Relevant certifications in cloud computing, DevOps, or observability tools can be a plus.