• Working Days: 5 Working Days
• Working Hours: 8am - 515pm / 830am - 545pm
• Basic: up to $7500 (depending on experience)
• Location: Changi (Transport provided at Tanah Merah MRT)

Job Description:

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement.
• Lead a team to provide IT supports to club operations and introduce new IT technologies to improve operational efficiency.
• Engage and manage vendors on fulfilling Service Level Agreement.
• Plan, manage and control IT budget to achieve cost efficiency.
• Ensure the Club Management System (CMS) is effectively operational at all times.

Requirements:

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent.
• CISSP, PMP and MCSE certifications will be of added advantage.
• At least 3 years of experience in similar capacity
• Ability to manage and synergize team.

To Apply, kindly Whatsapp 8949 4716 and quote <IT Manager>

Jacqueline Neo (R1104548)
The HR Ecology Pte Ltd (13C6391

• Working Days: 5 Working Days
• Working Hours: 8am - 515pm / 830am - 545pm
• Basic: up to $7500 (depending on experience)
• Location: Changi (Transport provided at Tanah Merah MRT)

Job Description:

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement.
• Lead a team to provide IT supports to club operations and introduce new IT technologies to improve operational efficiency.
• Engage and manage vendors on fulfilling Service Level Agreement.
• Plan, manage and control IT budget to achieve cost efficiency.
• Ensure the Club Management System (CMS) is effectively operational at all times.

Requirements:

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent.
• CISSP, PMP and MCSE certifications will be of added advantage.
• At least 3 years of experience in similar capacity
• Ability to manage and synergize team.

To Apply, kindly Whatsapp 8949 4716 and quote <IT Manager>

Jacqueline Neo (R1104548)
The HR Ecology Pte Ltd (13C6391

A Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of customer satisfaction and provide them with any necessary support and assistance. You will have to answer queries on basic technical issues and offer advice to solve them.

Service Desk Specialist needs to be capable of using particular software programs, as well as possess the ability to type and communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user’s issue. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.

The goal is to create value for our clients that will help preserve the company’s reputation and business. A polite and professional phone manner is necessary, as Service Desk Specialist troubleshoot customers' problems and, at times, deal with angry and upset customers. A Service Desk Specialist must be able to sit for long periods of time and answer multiline phones. It is important for Service Desk Specialist to maintain a positive demeanour, and the Service Desk Specialist must arrive to work on time, as it is necessary that our NOC is fully staffed.

A Service Desk Specialist needs to possess the following skills :

· Proven experience as a service desk technician or other customer support role

· Tech savvy with working knowledge of IT products

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and resolve basic technical issues

· Proficiency in English

· Excellent communication skills

· Customer-oriented and cool-tempered

Your job duties will include but not limited to:

· serve as the first point of contact for customers seeking technical assistance over the phone or email.

· serve as Single Point of Contact (SPOC) between the customer, internal support team and external Vendors until the ticket is closed.

· provide continuous status information to ensure customer satisfaction.

· provide co-ordination with various Manufacturers and vendors for support, troubleshooting or warranty claim.

· logging of all tickets into System for tracking and reporting. Record events and problems and their resolution in logs

· initiate customer contact, escalate to appropriate parties and resolve incidents.

· answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing problems.

· perform remote troubleshooting through diagnostic techniques and pertinent questions

· determine the best solution based on the issue and details provided by customers

· walk the customer through the problem-solving process

· direct unresolved issues to the next level of support personnel

· scheduling and arranging onsite support requests with the customers

· pass on any feedback or suggestions by customers to the appropriate internal team

· identify and suggest possible improvements on procedures

· overall accountable in ensuring the team solves and close the tickets using the most effective methods to maximise operational efficiencies

· assess the severity and priority level of the problem calls, requests or IMAC and escalate to the next support level based on the SLA.

· monitoring uptime performance and alerts for all Managed Service Customers infrastructure from the NOC

· maintain and replenish stock inventory for spare parts

· provide Service Quotation for any repair work to the customer

· perform new laptops setup and installation for internal new staff

· perform any Shift Duties that are assigned

· any other tasks assigned by any Managers and Directors

Job Requirements

• Minimum Academic Qualifications : Degree
• Relevant IT Certifications or equivalent :
• MTA in one of the following is an added advantage:

1. Networking Fundamentals
2. Windows Server Administration Fundamentals
3. Security Fundamentals
4. Cloud Fundamentals

• COMPTIA or equivalent I.T. Certifications in related field is an added advantage
• ITIL® Foundation Certification - IT Service Management
• Other trainings attended / certifications obtained
• Attended any technical training in software, hardware, operating systems and troubleshooting
• Attended any customer service training
• Attended basic training of Cloud Management Software such as ManageEngine, BitTitan and etc

Job Title : Sales Support Specialist (B2C)

As our sales function, the Sales Support Specialist at MIJ Hub offers a unique opportunity to make a significant impact as an individual contributor. This role is perfect for someone who thrives in a customer-centric environment and is eager to leverage their extensive retail sales experience in a dynamic and innovative setting.

In this role, you will drive sales across all MIJ brands, including student enrollment for MIJ Hub, securing donations, and promoting product sales from Ashraf Café and Inspo. You will engage with customers via calls, emails, and WhatsApp to close sales, upsell, and retain customers. Additionally, you will collaborate closely with our marketing team to ensure a seamless experience between our e-commerce platforms and sales efforts. You’ll also be responsible for utilizing HubSpot to manage customer data, track sales activities, and maintain accurate records.

Key Responsibilities

● Drive sales across all MIJ brands, focusing on student enrollment, donations, and product sales.

● Engage with customers via calls, emails, and WhatsApp to understand their needs, offer tailored solutions, and convert leads into loyal customers.

● Utilize HubSpot to manage customer data, track sales activities, and maintain accurate records.

● Collaborate with marketing and product teams to align sales efforts with campaigns, prepare sales materials, and ensure a seamless customer journey.

● Coordinate with other departments to support smooth and efficient sales operations.

● Implement strategies to upsell and cross-sell products, fostering customer loyalty and repeat business.

● Address customer inquiries, resolve issues, and maintain high levels of satisfaction.

● Monitor and report on sales performance, adjusting strategies to meet or exceed targets.

● Actively gather and analyze customer feedback to continuously improve the sales process and offerings.

● Stay updated on industry trends and product knowledge to effectively communicate benefits and features to customers.

Requirements

● Education: Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field.

● Experience: Minimum of 3 years in retail sales or a customer-facing sales role, with a proven track record of exceeding sales targets.

● Sales Expertise: Strong sales acumen with the ability to close deals, upsell, and meet targets.

● Customer Engagement: Exceptional interpersonal skills with a talent for building rapport and fostering long-term customer relationships.

● Communication: Excellent verbal and written communication skills, adept at engaging with customers across calls, emails, and WhatsApp.

● Organizational Skills: Proven ability to manage multiple priorities in a fast-paced environment.

● Problem-Solving: Strong problem-solving skills with a proactive approach to addressing customer needs and concerns.

● Tech Proficiency: Experience with CRM systems (preferably HubSpot), and a good grasp of digital tools to track and manage customer interactions.

● Team Collaboration: Ability to work closely with cross-functional teams, particularly marketing, to enhance customer engagement and drive sales.

Job Type: Full Time, Permanent

Work Location: Singapore, Hybrid Role (3 days in office)

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Generating sign ins for new hires during the onboarding process
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analysing data to diagnose problems with computer systems
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Enable faster and smarter business processes and employee productivity
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace
• Train employees in using software and hardware, and provide technical support when needed

1. To act as a single point of contact for all user incidents, requests, and general communication.
2. Provide Level 1/2 support to all applications or software systems.
3. Coordinate with different support team to ensure issue resolved with proper resolution recorded.
4. Follow SOP and policy defined.
5. Knowledge Base Maintenance.
6. Provide incident management for all in-scope assets.
7. Responsible for tickets resolution within scope of support, with the use of remote diagnosis and resolution where appropriate.
8. Responsible for call logging, call assignment, incident management & coordination, call trackingand follow up to closure within agreed SLA.
9. SLA compliance and reporting.
10. Responsible for scheduling the engineers for onsite service calls.
11. Log all calls in the CRM system provided; review and manage all incidents and problems to ensure accurate recording, appropriate classification, timely escalation and updates to the customers.
12. Manage proactive monitoring using relevant tools and manage the alerts and tickets generated to closure.
13. Review the incidents and contribute to building up a knowledge base for effective and efficientIT support.
14. Develop and maintain service desk metrics and reports.
15. Focus on first call resolution to ensure early closure of tickets.

We are looking for a dedicated ITSM Principal Engineer with at least 2-3 years of experience in ITSM to join our growing team. In this role, you will be responsible for implementing and managing IT Service Management (ITSM) processes and tools to improve service delivery and support for our external clients. You will work closely with cross-functional teams to ensure best practices are followed and that our IT services align with business objectives.

Key Responsibilities:

• Design, implement, and optimize ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
• Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting capabilities.
• Collaborate with IT and business teams to define service levels, create service catalogues, and ensure compliance with agreed-upon service level agreements (SLAs).
• Analyse service performance metrics and trends to identify areas for improvement and implement solutions.
• Collaborate with the sales team to understand client requirements and demonstrate how our ITSM solutions can address their specific needs.
• Prepare and deliver presentations, demos, and workshops to potential clients showcasing the capabilities and benefits of our ITSM tools.
• Facilitate training sessions and workshops to promote ITSM best practices and tool usage across the organization.
• Assist in the development and maintenance of ITSM documentation, including process flows, user guides, and knowledge articles.
• Participate in continuous improvement initiatives to enhance IT service quality and efficiency.

Job Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-3 years of experience in Design, Implement or operations of IT Service Management tools or a related role, with a strong focus on ITSM tools and processes.
• Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations.
• Understanding of ITIL (Information Technology Infrastructure Library) frameworks and best practices.
• Experience with incident, change, and problem management processes.

We are seeking a creative and enthusiastic Social Media Specialist to join our vibrant team. The ideal candidate will manage our social media platforms, develop engaging content, and implement strategies to grow our online presence. If you are passionate about storytelling and digital trends, this role is for you.

Key Responsibilities:

1. Social Media Management:Oversee and manage company social media platforms such as Facebook, Instagram, LinkedIn, and others.
   Plan, schedule, and post content to engage the target audience and enhance brand visibility.
   
2. Content Creation:Develop and curate high-quality text, image, and video content tailored to our audience.
   Work with the design and marketing teams to produce engaging campaigns.
   
3. Video Editing:Edit videos for social media using tools like CapCut, Final Cut Pro, or Adobe Premiere Pro.
   Ensure all video content aligns with brand guidelines and appeals to the target audience.
   
4. Community Engagement:Interact with followers by responding to comments, messages, and inquiries in a timely and professional manner.
   Foster a strong online community through meaningful conversations and engagement strategies.
   
5. Analytics & Reporting:Monitor social media metrics such as engagement, reach, and follower growth.
   Prepare reports and use data insights to optimise strategies and content performance.
   
6. Travel Requirement:Be willing to travel for events, on-site shoots, or client meetings as needed.
   

Requirements:

• Diploma or higher in Marketing, Communications, Media Studies, or a related field.
• Proficiency in video editing software such as CapCut, Final Cut Pro, or Adobe Premiere Pro.
• Basic understanding of social media platforms and their respective audiences.
• Creative thinking and strong written and verbal communication skills.
• Ability to multitask and prioritise in a dynamic environment.
• Previous experience (internship or freelance) in social media management is a bonus but not mandatory.
• Open to occasional travel

Short introduction

We’re looking for a Workforce Management Specialist to join our team in the Singapore office!

As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work.

We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds.

Your Mission

• Know exactly where SLAs and our metrics stand at any given time
• Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders
• Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve
• Introduce alternative forecasts when asked, based on the situation
• Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs
• Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices
• Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents
• Ensure your stakeholders are constantly aware of what you’re working on and how you’re supporting them, actively aligning on priorities and action plans
• Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives
• Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs
• Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation
• Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices

This role will give you the opportunity to

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build
• Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.

About you

• Are a Singaporean Citizen/PR. Please note that we are unable to sponsor visas for this role.
• Have at least 1 year of relevant Workforce Management experience (in-house or in an outsourcing environment) with contact centre planning, scheduling and intraday management using workforce management tools.
• You possess strong problem-solving skills and can efficiently manage multiple deadlines and stakeholders with varying priorities. Additionally, you are dedicated to our mission at Wise and prioritise customer satisfaction.
• You’re a good communicator. You’ve got excellent verbal and written English skills and you’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones. We want someone who can effectively communicate complex information clearly to a non WFM/technical audience.
• You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation. You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances
• You understand numbers. You’re keen to work with numbers and use them as a guide to solve problems but can also keep a human aspect in mind
• Lean knowledge to document and improve processes in a structured manner is preferred but not required

About MIJ Hub

My Inspiring Journey Hub (MIJ Hub) is a leading and rapidly growing private school and non-profit organization (NPO) dedicated to transforming the lives of individuals aged 4 to 40 with diverse learning needs. Through our comprehensive educational programs, vocational training, and community integration initiatives, we have been creating positive change locally for over 13 years. Our mission is to be the ultimate one-stop center for the special needs community in the region.

At MIJ Hub, we are pioneers in innovation. By managing multiple for-profit ventures, including a food and beverage (F&B) arm, we generate sustainable income streams that allow us to provide subsidies, ensuring parents and students have access to affordable, high-quality education. Join MIJ Hub and become part of a vibrant, dynamic team committed to driving financial sustainability, fostering inclusivity, and expanding our reach to make a real difference in the community.

Job Title: Fundraising and Partnerships Specialist

MIJ Hub is seeking a charismatic and driven Fundraising and Partnerships Specialist to build and lead our fundraising and partnership efforts. This is a high-impact role where you will shape the future of MIJ Hub’s fundraising function, cultivating meaningful relationships with high-net-worth individuals (HNWIs) and corporate donors while developing strategic partnerships that contribute to MIJ’s financial sustainability and long term growth.

This role offers the opportunity to make a significant difference while enjoying a performance-based commission structure that rewards exceptional results.

Key Responsibilities

• Build Relationships and Secure Funding: Cultivate and manage relationships with high-net-worth individuals (HNWIs), corporate donors, and senior decision-makers, securing six-figure contributions annually.
• Develop Revenue-Generating Partnerships: Identify and execute collaborations, including the promotion of MIJ Hub’s social enterprise products (e.g., F&B arm), to drive sustainable income streams.
• Establish Strategic Partnerships: Forge impactful non-revenue partnerships that enhance MIJ Hub’s brand visibility, community reach, and mission impact.
• Create Persuasive Materials: Develop compelling slide decks, presentations, and proposals to articulate MIJ Hub’s value proposition and partnership opportunities.
• Represent MIJ Hub: Attend and present at events, conferences, and meetings to build connections, generate referrals, and enhance the organization’s profile.
• Leverage Market Insights: Analyze trends and donor behavior to identify opportunities, refine strategies, and position MIJ Hub as a leading partner for impactful giving.
• Collaborate Across Teams: Work closely with the Marketing Manager to design targeted campaigns and optimize donor and partner engagement.
• Streamline Processes: Establish donor management systems and pipelines using CRM tools to ensure consistent tracking and reporting of fundraising activities.

Requirements

• Bachelor’s degree in business, marketing, communications, or a related field.
• 2-3+ years of proven success in fundraising, corporate partnerships, or high-value sales.
• Demonstrated ability to secure six-figure contributions annually or equivalent value in partnerships.
• Exceptional relationship-building skills, with the ability to confidently engage senior-level stakeholders and high-value donors.
• Strong track record of developing and managing partnerships, sponsorships, or donor portfolios.
• Excellent presentation development skills, with expertise in creating professional and impactful slide decks and proposals.
• Results-oriented mindset with a consistent track record of meeting or exceeding revenue targets.
• Proficient in CRM systems (e.g., HubSpot, Salesforce) and marketing tools to support pipeline management and lead generation.
• Highly self-motivated, entrepreneurial, and capable of working independently to drive results.
• Strong negotiation, communication, and interpersonal skills, with the ability to inspire confidence and trust.

Primary Objectives of your Role:

• Manage day-to-day HR operations
• Employee engagement throughout the lifecycle from sourcing, and onboarding to Exit.
• Source relevant active/passive candidates by using various formal and informal channels.
• Network through industry contacts, association memberships, trade groups, social media, and employees.
• Recruit as per the TAFEP guidelines of Fair recruitment practices.
• Develop and track measurable facets of the recruiting and hiring process so that the processes are transparent and measurable. Set continuous improvement goals.
• Coordinate and implement campus recruiting initiatives.
• Administrative duties and recordkeeping.
• Account Handling
• HR tasks, like timesheets, leaves and claims management

• Required Knowledge, Skills, and Qualifications:
• Experience with IT recruiting is required.
• Should have Proven candidate sourcing and relationship-building skills.
• Good in Microsoft Office.
• Effective oral and written communication skills.
• General knowledge of various employment laws and practices.
• Excellent interpersonal and coaching skills.
• Ability to multitask.
• Ability to work independently with minimal supervision.
• Skills in database management and record keeping.
• Ability to maintain the highly confidential nature of human resources work.
• Ability to travel for recruitment meetings, campus visits, and career fairs and maintain a flexible work schedule.
• Must be CEI Certified.
• Should have experience in managing HR tasks like MOM Applications, Liaising with MOM, Tiemsheets, Leaves, and Claims management

We are seeking a skilled Observability Principal Engineer with at least 2-3 years of experience in observability to join our dynamic team. In this role, you will be responsible for implementing, managing, and optimizing observability tools. You will work closely with cross-functional teams to ensure that our systems are monitored effectively, and issues are identified and resolved proactively.

Key Responsibilities:

• Design, implement, and maintain observability frameworks using tools such as Prometheus, Grafana, ELK Stack, tableau or similar.
• Design, implement, and maintain Monitoring tools such as BMC, CA, SolarWinds, SCOM, Dynatrace, Datadog or similar.
• Create and manage dashboards, visualizations, and reports to communicate system health and performance metrics.
• Collaborate with the sales team to understand client requirements and demonstrate how our observability solutions can address their specific needs.
• Prepare and deliver presentations, demos, and workshops to potential clients showcasing the capabilities and benefits of our observability tools.
• Troubleshoot and resolve tools-related issues in a timely manner.
• Assist in the training and mentoring of team members on observability and monitoring tools and practices.

Job Requirements:

• Bachelor’s degree in computer science, Engineering, or a related field.
• 2-3 years of experience in software development, Implementation, operations, or a related field with a focus on observability tools.
• Proficiency in implementing and managing observability tools.
• Solid understanding of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Experience with scripting languages (Python, Bash, etc.) for automation tasks.
• Knowledge of best practices in monitoring, logging, and incident management.
• Strong analytical skills with the ability to diagnose issues and propose effective solutions.
• Excellent communication and collaboration skills, with a proactive approach to problem-solving.
• Technical experience in Enterprise Monitoring tools such as Dynatrace, Grafana, BMC,
• Knowledge of Automation tools, Cloud Technologies and DevOps Concepts, Open systems and Networking Technologies
• Good knowledge in various monitoring tools e.g. BMC, SolarWinds, CloudWatch and Azure.
• Experience with configuration management tools (Ansible, Terraform, etc.).
• Familiarity with APM (Application Performance Management) tools such as New Relic, Dynatrace, or similar.
• Understanding of network protocols and architectures.
• Experience with orchestration tools (e.g., BMC, Kubernetes, Apache Airflow, Jenkins) to create and manage automated workflows for deploying, monitoring, and scaling observability solutions.

Preferred Qualifications:

• Proficiency in observability tools (e.g., Grafana, ELK Stack, Datadog, Prometheus etc).
• Proficiency in ITOM tools (e.g., BMC, Dynatrace, CA, SCOM, IBM, SolarWinds etc).
• Strong understanding of monitoring and logging frameworks.
• Experience with distributed systems and microservices architecture
• Ability to write scripts for automation and data analysis.
• Experienced in cloud platforms (AWS, Azure, GCP) and their monitoring services.
• Experience with CI/CD pipelines and infrastructure as code (IaC) tools like Terraform or Ansible
• Relevant certifications in cloud computing, DevOps, or observability tools can be a plus.

• Contact Centre Experience
• Customer Service Skills
• Ability to Multitask
• Ability to handle difficult customers
• Willing to work on weekends and Public Holiday
• Ability to draft professional email respond back to customer
• Familiar with smart TV operation and handphone application ( download application / install/uninstall)
• Familiar with internet surfing on the PC
• Basic troubleshooting of PC and software
• Working Hours / 830am-8.30pm / 1pm to 1am, Rotating Shift

Role Description

This is a full-time on-site role for a SOC L1 Analyst located in Singapore.

Responsibilities:

• Monitoring and analyzing security events, identifying potential threats, conducting investigations, and responding to security incidents
• Work closely with the end client SOC team to ensure the timely and effective detection, containment, and mitigation of security incidents
• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure).
• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.
• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.
• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.
• Perform Vulnerability Management leveraging on MVMS.
• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.
• On boarding of subscribed servers and infrastructure devices to MVMS.
• Provide supporting documents for audits.
• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.
• Work with application and infrastructure team to ensure compliance and regulatory requirements and industry standards.

Requirements:

• Diploma/degree in computer studies
• 2 years of experience working in a security operation, incident response, vulnerability management or related field.
• Demonstrated experience in network security, server security, endpoint security, web security etc.
• Strong knowledge of security principles, technologies, and industry best practices.
• Experience with log analysis, malware analysis, and network traffic analysis.
• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.
• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.
• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role.
• Independent and capable of working in a high-pressure environment.
• Willing to work in rotational shift environment (including weekends and night shift).

• Manage IT infrastructure, including on-premises and cloud-based servers, storage, and networking systems.
• Ensure high availability and performance through proactive monitoring and maintenance of systems.
• Plan and implement IT infrastructure upgrades to meet evolving business needs.
• Troubleshoot and resolve infrastructure and network-related problems efficiently.
• Lead and mentor the IT team, fostering a collaborative and productive work environment.
• Assign tasks, monitor team performance, and provide opportunities for skill development.
• Work closely with departments to address IT requirements and ensure alignment.
• Develop and enforce IT security policies and procedures to protect organizational assets.
• Ensure compliance with PDPA, cybersecurity frameworks, and ISO 27001 standards.
• Monitor systems for vulnerabilities and manage timely responses to incidents.
• Oversee access management, firewalls, antivirus, and endpoint security systems.
• Plan and execute IT projects aligned with organizational goals and priorities.
• Manage IT budgets, resources, and relationships with vendors effectively.
• Partner with vendors and service providers to ensure high-quality IT service delivery.
• Provide regular updates on IT projects, operations, and performance improvements.
• Establish protocols for monitoring infrastructure and network performance.
• Implement robust data backup, disaster recovery, and business continuity plans.
• Manage cloud resources and ensure seamless integration with on-prem systems.
• Act as the primary contact for internal and external IT-related matters.
• Present IT performance metrics and improvement plans to senior management.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Master’s degree in IT Management.
• Minimum of 8 years of experience in IT infrastructure, network management, and team leadership.
• Strong knowledge of server administration, networking, storage solutions, and cloud platforms (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with IT security tools and practices, including firewalls, antivirus, and endpoint security.
• Familiarity with backup solutions, disaster recovery, and business continuity planning.
• Candidates with these certifications will have a distinct advantage, ITIL, ISO 27001, CISSP, CISM, Cloud certifications such as AWS Certified Solutions Architect or Microsoft Azure Administrator, CCNA and CCNP. Equivalent experience may also be considered.
• Excellent analytical skills for diagnosing and resolving complex IT issues with strong decision-making and critical-thinking capabilities.

Responsibilities:

• Provide day-to-day technical support and trouble-shooting of hardware and software in relation to POS system, Retail Inventory System, IT Security System and Office Automation System
• Provide system roll-out support and user training
• Set up and maintain servers/PCs and networking equipments
• Prepare and monitor IT Budget
• Manage hardware and software vendors.

Requirements:

• Higher diploma or degree holder in Information Technology or related field
• Minimum of 4 years experience in Application Support and User Training
• Experience in RDBMS such as Sybase ASA or SQL Server
• Knowledge in POS and Retail Inventory System is an advantage
• Experience in providing WAN/LAN administration and support
• Experience in administering and maintaining the Active Directory (AD) environment, including user accounts, group policies, and domain controllers
• Experience in managing and maintaining the VMWare infrastructure, including virtual machine deployment, resources allocation, and performance optimization
• Experience in configuring, monitoring, and troubleshooting UTM firewalls
• MCSE holder is preferable
• Strong interpersonal and communication skills with vendors and users from different levels
• Able to work independently.
• Outdoor work is required.
• Require to support shared service

About The Role

We are looking for an IT Support & Professional Engineering Services Engineer to provide technical support and engineering solutions across the region. This role involves pre-sales support, solution implementation, and ongoing maintenance of both customer and internal IT systems. The ideal candidate will have a strong background in IT and engineering, excellent problem-solving skills, and a focus on customer service. You’ll work in a collaborative environment where effective communication, teamwork, and self-discipline are essential. If you're seeking a role with technical challenges and growth opportunities, apply now!

Key Responsibilities

General

• Remote support for internal & external customers to investigate faults, coordination of resolution path and best course of action for remediation.
• Maintain accurate records with timely reporting on service tickets, inventory logs and audit history of hardware and systems/services.
• Proactively identifies issues that may affects systems or services and ensure recommendations are put in place to mitigate and prevent recurrences.
• Maintains an in-depth knowledge of current and innovative technologies applicable to business requirements.
• Liaise with 3rd party vendors.
• Provision of user training both internally & externally.
• Ensure compliance with relevant policies, regulations, and security standards.

IT Support

• Assistance to employees with office hardware and software pre-builds, remote implementation of networks, software and or configurations.
• Ability to manage, support and fault find Microsoft Office365, Azure & other third-party APIs and/ or cloud platforms.
• As part of a team responsible for supporting, configuration, and maintenance of network Systems. In addition, support of security industry enterprise product lines, technical and ongoing training and support will be provided.

Professional Engineering Services (PES) Support

• Provide software & technical support to clients, vendor-partners, sub-contractors, and internal teams regarding engineered solutions, software, and systems.
• Assist in the implementation and configuration of engineering solutions, ensuring they meet client requirements and expectations.
• Collaborate with project teams to define project scope, deliverables, and timelines for successful solution deployment.
• Build and maintain strong relationships with clients by understanding their needs and providing responsive support and solutions.
• Act as a trusted advisor to clients, offering insights and recommendations to optimise their engineered security solutions.
• Assists in maintaining customers software licensing life-cycle processes to be in line with manufacturers guidelines and specifications.

Who You Are

You are a seasoned professional with extensive technical experience, possessing a deep understanding of engineering principles and tools relevant to the industry. With over 3 years of experience in technical customer support, you bring strong expertise in IT support fundamentals, including hardware, software, networking, and security concepts. Your troubleshooting skills are exceptional, allowing you to quickly diagnose and resolve complex technical issues, ensuring minimal disruption and maximum client satisfaction.

Professional Experience:

• Technical Experience: Strong background in engineering and IT support with a proven ability to manage hardware, software, and network issues across various environments.
• Problem-Solving: Highly skilled in analyzing complex problems, identifying root causes, and implementing effective solutions.
• Customer Service: Committed to delivering top-notch customer support, you possess the ability to understand client needs, manage expectations, and provide prompt and effective assistance.

Key Strengths:

• Communication: Your ability to communicate technical information clearly, both verbally and in writing, ensures effective interactions with clients and colleagues alike. You listen actively, ask insightful questions, and relay complex concepts in simple terms.
• Collaboration & Teamwork: You thrive in cross-functional teams, working alongside engineers, IT specialists, and other departments. Sharing knowledge and fostering a collaborative environment are natural to you, helping to drive continuous learning and improvement.
• Project Management: With a solid foundation in project management, you can coordinate technical initiatives, prioritize tasks, manage dependencies, and meet deadlines, all while maintaining a high standard of quality.

Adaptability & Growth:

• You embrace change and adapt quickly to shifting priorities, technologies, and work environments. Your willingness to continually update your skills ensures that you remain aligned with evolving industry trends.

Additional Skills & Attributes:

• Organizational Expertise: Your attention to detail and strong organizational skills enable you to maintain precise documentation, records, and processes, ensuring that everything runs smoothly.
• Tech Proficiency: You possess advanced computer skills, including expertise in MS Office tools such as Word, Excel, PowerPoint, and Outlook, ensuring seamless execution of your tasks.
• Client-Centered: You consistently meet or exceed service expectations, achieving high customer satisfaction and maintaining the company’s reputation for quality support.

With a focus on continuous professional development and high standards of work, you’re primed to thrive in a fast-paced, dynamic environment, making a significant impact while delivering exceptional results.

Qualifications

1. Degree in Engineering or related field with at least 8 years of working experience preferably in the government sectors, telecommunications, IT, or technology fields.
2. Good understanding of technology trend and ecosystem in the application modernization industry. Familiarity in areas such as low code/no code platforms, business process automation, robotic process automation, SaaS integration.
3. Strong solution selling and relationship management skills. Able to develop relationships from cold calling or networking activity.
4. Proficient at planning and executing account strategies and maintaining effective long-term business relationships with key decision makers.

Roles & Responsibilities

We are an established Employment agency/Recruitment firm. We recruit/serve for a wide range of industries in Singapore. We are recruiting all type of candidates (ranging from Worker’s level to professional level categories), from INDIA, Bangladesh and Myanmar to our Singapore clients/companies.

• Execute Comprehensive sales and marketing strategies via face-to-face interactions with the employer daily.
• Alternatively Perform telemarketing calls to leads provided by us to achieve sales target.
• Design and implement overall recruiting strategy
• Understanding the needs of the customers and recommend suitable workforce to them
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

We offer attractive package for the right candidate!

• Working hours: 5.5 days work week: Monday- Friday: 9.00am – 6.00pm & Saturday 9am -2pm
• Salary Package: Basic + Commission

Requirements:

• Only Singaporean Preferred for this position
• 
  
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin and Excellent communication and relationship building skills.
• 
  
• Possess CEI (Basic)
• 
  
• At least 1 years of relevant experience
• 
  
• Possess a high degree of diplomacy and tact in managing issues and difficult situations
• 
  
• Strong knowledge in staffing techniques and labour regulations

Only shortlisted candidates will be contacted for further consideration.

Requirements:

Poly education and experience in auto gate, PLC, Responsible for installation, maintenance,

troubleshooting and repair of automatic gates, gate access controls, road blockers and related equipment. Proficient in Programmable Logic Controller (PLC) programming

At least 2years of experience

Kitchen helper

employee is a ramen restaurant, washing dishes, cooking noodles, cutting side dishes

At least 3 years of experience

• Room vacuum cleaning
• Clearing of rubbish bin
• Dust cleaning
• Curtain dust removal and cleaning
• Table cleaning
• Experience in cleaning or housekeeping.
• Reliable and punctual

• Experience as a salesperson is preferred
• Responsible for daily display and sorting of goods
• Responsible for explaining the use and functions of the instrument to customers

• Study and analyse utilization of the network capacity resources, plan and implement changes to optimise and expand the network.
• Generate monthly reports via digital inventory to monitor network utilization, analyse trends and provide suggestions for improvement.
• Ensure all inventory assets, utilization, circuit routings are updated in the digital inventory in a timely manner.
• Streamlined process for inventory control, to achieve leaner and efficient operations.
• Document network design, configurations topology diagrams for ongoing processes, references and training purposes.
• Collaborate with various internal stakeholders such as AM, CS, PM for capacity request and new sales order.
• To work with external parties including bilaterial partners and vendors.
• Perform Ad-hoc restoration during outage, plan restoration using existing available capacity within specific SLA.
• Manage different projects, monitor timeline and resources to ensure project delivery within specific timelines.
• To remain on standby via call during assigned week to support Operations and respond to urgent request and outages for circuit restoration.
• Go on site for assigned activities to work with vendors for system planning and implementation and migration activities.
• Perform all other duties and responsibilities as assigned by supervisor.

Skills for Success:

• Nitec / Diploma in Engineering/Telecommunications or in relevant field.
• Goal-oriented with good analytical skills to solve problem. Candidate must be committed and driven to deliver projects assigned on time.
• Able to work independently with minimum supervision.
• Experience in telecom environment with focus on transport network, optical transmission and ethernet technologies.
• Good understanding of transport network architectures including OTN and Ethernet, DWDM.
• Good technical skill set with knowledge of L2 and L3 networking and strong understanding of TCP/IP, IP addressing, and routing protocols.
• Experience with networking hardware from major vendors.

Need 2 pax of Customer IT Support Representative for contact centre.

- Possess basic IT knowledge, familiar with phone applications and smart TV operations

- Familiar with internet surfing on the PC

- Basic troubleshooting of PC and software

- Contact Centre Experience

- Customer Service Skills

- Ability to Multitask / handle multiple service calls

- Ability to handle difficult customers

- Ability to draft professional email respond back to customers

- Have experience dealing with email correspondence thus requiring little to no supervision in vetting through the composed email

- Familiar with excel (lookup, pivot table, graph) to generate reports

- Effectively bilingual (English / Chinese)

Other information:

Role 1

- 5.5 days (44 hours per week)

- Working hours: Mon to Fri (2 shifts): 8.30am to 8.30pm (830am to 530pm) & (1130am to 830pm) Sat: 830am to 1pm

- Candidate will work Mon - Fri 1130am to 830pm, when there is a need of leave coverage, then schedule will be adjusted.

Role 2

- Rotating shift (including weekends and PH)

- As a back up engineer, he/she will work Mon to Thur from 10am to 10pm, only when he needs to cover other team members' absence, then the working hours is either 830am to 8:30pm or 1pm to 1am.

Fresh graduate/entry level candidates with basic IT knowledge are welcomed!