Responsibilities:

• Architectural Design: Design and architect microservices-based systems that leverage React for the front-end and .NET for the backend. Ensure the architecture is scalable, secure, and meets the business requirements.
• Technology Strategy: Define and drive the technology roadmap for the microservices platform. Stay up to date with emerging technologies and best practices in the microservices, front-end, and back-end development ecosystem.
• System Integration: Design and oversee the integration of various services, ensuring seamless communication between microservices, and the front-end.
• Performance Optimization: Identify and address performance bottlenecks in the system. Optimize the architecture for speed, scalability, and reliability.
• Security: Implement security best practices across the architecture, ensuring data protection and compliance with relevant regulations.
• Technical Leadership: Provide technical guidance and mentorship to development teams. Review and approve design and code to ensure adherence to architectural standards .
• Collaboration: Work closely with product managers, UX/UI designers, developers, and other stakeholders to translate business requirements into technical solutions.
• Documentation: Create and maintain comprehensive architectural documentation, including system designs, data flows, and deployment plans.
• Continuous Improvement: Advocate for and implement continuous improvement practices, including automated testing, continuous integration/continuous deployment (CI/CD), and DevOps methodology

Required skills

• Proven experience in software architecture, specifically in microservices architecture.
• Extensive experience with front-end technologies, particularly React.
• Deep expertise in .NET development and the ecosystem.
• Experience in cloud-based architecture (e.g., AWS, Azure, GCP) is a plus.
• Strong understanding of RESTful API design, GraphQL, and other integration patterns.
• Proficient in containerization technologies like Docker and orchestration tools like Kubernete
• Familiarity with database design and management, including SQL and NoSQL databases.
• Certifications: Relevant certifications in cloud architecture, microservices, or related fields are desirable.
• Experience with serverless architecture and event-driven systems.
• Knowledge of modern authentication and authorization protocols like OAuth, JWT, and OpenID Connect.
• Experience in leading large-scale enterprise projects.

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

We are seeking an experienced Geospatial Specialist to join our Modelling and Simulation (M&S) practice, which aims at spurring innovative geospatial systems and solutions for Whole-of-Government (WoG). M&S Cluster is currently leading Technology Transformation and Digitalisation effort using GIS in partnership with agencies technical team, IHLs and industry partners.

As a GIS Specialist, you will collaborate with a team of talented GIS architects and consultants who are passionate about emerging technologies, and the use of Geographic Information Systems (GIS) to drive WoG geospatial projects. This role includes managing the entire project lifecycle from strategic planning to technical activities, including undertaking the requisite transformational and change management efforts to ensure a successful implementation.

You will also manage the overall end to end solutioning and implementation process for NParks centralized geospatial database and viewer, and deployment of system onto the Government Commercial Cloud (GCC) and/or Government Commercial Cloud plus (GCC+).

What you will be working on:

• Provide Geospatial IT Consulting Services to government agencies, including:

- Solutioning : Develop deep understanding of Business Domain, perform business process analysis, conceptualise innovative solutions (involving multi-disciplinary components) to effectively address business needs

- Acquisition of System and Services : Develop functional specs, tender documents, evaluate tender bids

- Architecture & Design : Perform geospatial architecture planning, Develop data models and data base design, system architecture design and application design

- Applications Deployment : Perform quality assurance planning, configuration management, deployment planning, performance tuning and validation, user acceptance testing, and user training

• Knowledge of Customer relationship management (CRM) such as Microsoft Dynamics CRM, Appian, Outsystems, Pega, etc will be an added advantage
• Integration of GIS with CRM will be an added advantage
• Leverage existing central geospatial platforms and services to provide value added services and geo-enabled apps for government
• Develop real-time geo-analytical models by integrating field apps, sensors and IoT devices etc
• Gain expertise in emerging geospatial related technologies such as Indoor/Outdoor Positioning, AR, VR etc
• Perform rapid prototyping, developing geospatial models, scripts and workbenches. Ensure reusability of codes, workbenches, ETL processes and other project artefacts.
• Assist in developing geospatial IT competency
• Assist in promoting use of geospatial IT within government, public and private sector

What we are looking for:

• Disciplines in Geospatial Technology/Science, Computer Science/Engineering, Information Technology or equivalent
• Minimum 7 years of relevant GIS experience in solution design, IT consulting and/or project management.
• Passionate about Geospatial technologies such ESRI, FME, open source GIS and allied emerging technologies
• Possess strong analytical, communication, presentation and stakeholder engagement skills
• Able to work independently and be a good team player

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programmes.

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech.

Job Description:

• Create, develop and manage new and existing digital financial service products (Insurance).
• Be responsible for the end-to-end business product management, including but not limited to P&L management, user journey optimisation, internal process enhancement, design of financial features and competitor benchmarking.
• Optimise product portfolio by analysing key metrics, recommending improvement areas to drive profitability and continuous business growth.
• Drive regional expansion of financial services; develop and drive go-to-market strategies, collaborate with regional and local stakeholders to ensure successful rollout of new products and improvement plans.
• Engage and manage external stakeholders to ensure successful launch of partnerships.
• Manage the project timelines in a cross-functional structure to ensure timely and consistent delivery of the overall business goals.
• Ensure business alignment and work closely with cross-functional stakeholders such as Risk, Product, Legal, Compliance and Ops to own business metrics and drive sustainable growth.
• Drive operational projects in sales, underwriting, claims, etc. and continuously review operational excellence

Requirements:

• A Bachelor’s Degree in Finance, Commerce, Accounting, Business or Computer Science equivalent.
• Minimum 2 to 8 years of professional experience in the insurance or financial services industry. Past experience in InsurTech, digital insurance or insurance consulting or strategy will be a plus.
• Proven ability to manage end-to-end projects independently with strong analytical, problem-solving, and logical thinking skills.
• Proactive, detail-oriented, and intrapreneurial mindset with excellent stakeholder management and user experience appreciation.
• Comfortable in fast-paced, dynamic environments with a high degree of ambiguity and tight deadlines.
• Ability to demonstrate a high level of verbal and written English and another Asian language (Mandarin, Bahasa Indonesia, Bahasa Melayu, Thai, Vietnamese, Tagalog) to coordinate with internal stakeholders across the region.

Nitto Denko Asia Technical (NAT) Centre is looking for a highly motivated Field Marketing Specialist to support business development and operational efforts in the field of medical devices and digital health in new markets e.g. Indonesia.

Established in 2008 and backed by a 100-year-old Japanese corporation, Nitto Denko Corp., NAT seeks to elevate quality of life through innovative biosensing solutions.

We are transforming clinical research and health management through our proprietary technology developed in-house. Our years of research has led to the creation of multiple products, and we are now focused on driving adoption for a connected ecosystem behind our health wearable and a novel urine albumin to creatinine screening medical device. If you are looking to contribute meaningfully to the future of biosensing solutions and do work that can change the lives of people, we would be pleased to learn more about you.

By working with NAT, you will join a multidisciplinary team of thinkers and doers who come from different backgrounds. Everyone on our team is fully committed to realizing the potential of biosensing technologies to improve human health and wellness. You will report to Marketing Innovation Manager, and be responsible for both assigned, as well as self-initiated pilot projects. In the medium term, you will be tasked to assist with commercial planning in alignment with the organization’s business goals which include market research, business model identification and innovation, risk assessment to create sustainable business relationships with partners. You will also lead commercial assessment, discussions, and evaluations with potential collaborators. Your role will be impactful and diverse.

If the above resonates with you, please read on.

You are someone comfortable with ambiguity and will be highly independent. You see and create opportunities proactively and thrive on multiple initiatives in a fast-paced environment. You provide comprehensive assessment with minimal information and can handle both technical discussions as well as business conversations. You have an eye for detail and are a great listener, taking a consultative approach towards internal and external stakeholders. You create trust and optimism in your engagement with people.

Responsibilities and Duties:

• Assist with the identification and sourcing of business opportunities in the field of medical devices and digital health
• Create and develop a range of materials (e.g. presentation materials, fact sheets) to assist with internal reporting and external engagements
• Demonstrate product features and function, as well as support external stakeholders (e.g. customers or partners) with their queries and decision making process
• Drive Go-To-Market by leveraging on the lean start-up methodology
• Execute comprehensive competitive and commercial market research covering commercial traction, regulatory pathways, business model planning and execution
• Initiate and facilitate partner discussions and build a network of trusted partners and KOLs
• Manage internal and external commercial projects and be responsible for documentation and reporting
• Develop financial models and be comfortable with financial valuation methods and concepts such as break-even analysis, IRR, DCF etc
• Collaborate with consulting companies to drive project success and accelerate NAT’s goals
• Contribute to our culture of constant learning and improvement

Requirements:

• Degree in Business Management, Economics, Finance, Business or its equivalent
• At least 1-2 years of experience in digital health or medical device, highly motivated applicants with no prior experience are also welcome to apply
• Track record of successful engagements and negotiations with distributors
• Fluent in English and Bahasa Indonesia so as to liaise with the stakeholders of those speakers, proficiency in Japanese Language is an advantage
• IT-savvy
• Excellent written and oral communication
• Fast learner and team player
• Great time management skills, comfortable handling multiple projects simultaneously
• Possesses an “Always Day One” and execution mindset
• Is comfortable with ambiguity and can thrive independently in a fluid environment
• Focused on problem solving and passionate about our products and mission
• Some degree of international travel will be expected for the role

Job Description:

• Strategize portfolio segmentation and optimize portfolio profitability while achieving business scale goals
• Acquire new customers from internal platforms and external channels, optimizing return on investment in the acquisition process
• Responsible for credit product management; design financial features such as pricing, repayment plan, revolving credit and so forth
• Handle existing customer management, increase conversion rate and product usage using campaigns and other effective tools
• Implement market research to understand trends, work closely with risk, IT and other teams to form business planning and drive sustainable growth
• Improve user experience and product efficiency for greater customer satisfaction
• Optimize operation flows and build SOP for product operations

Requirements:

• Bachelor’s degree and above in Computer Science/Engineering, Business Analytics, Information Technology, Economics, Statistics and other related fields
• 0-4 years of experience, preferably in consumer/digital/SME lending, or similar retail financial products.
• A builder mindset with strong experience in customer management, ideally with consulting firms, internet, fintech, banking, or financial institutions.
• Proven data analytics expertise to drive informed decision-making.
• Strong problem solving skills, proactive, to-do attitude and take initiative in action.
• Excellent communication and interpersonal skills, with the ability to work cross-functionally within the organization and with external stakeholders.
• Fluency in English and proficiency in an additional Asian language (Mandarin, Bahasa Indonesia, Bahasa Melayu, Thai, Vietnamese, Tagalog) is a strong advantage to collaborate across the region

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Description

In the NUS IT Enterprise Services team, we provide platforms, services and tools to deliver common technology capabilities used by systems that cut across multiple application towers (e.g. administrative, student and academic, faculty and research, corporate solutions, and HR/Finance), infrastructure and security.

We are looking for an experienced Product Manager to oversee delivery, ongoing enhancements and support of products under the Enterprise Services portfolio.

Duties and Responsibilities

• Define and own the product vision, strategy, and roadmap for both in-house developed and COTS software solutions across the portfolio.
• Collaborate with stakeholders across NUS IT to identify common needs and opportunities for shared solutions, gather and prioritize requirements for software features and enhancements.
• Ensure that products align with wider IT strategy and goals.
• Partner with architecture and engineering teams to define and maintain technical standards, reusable components, and architectural principles.
• Drive decision-making around product investments, retirement, and consolidation opportunities across the portfolio.
• Establish success metrics and KPIs for evaluating product performance, adoption and business impact.
• Gather and synthesize feedback, market research, and analytics to inform product decisions.
• Stay updated on similar products in the market to keep our offerings competitive and relevant.
• Work closely with engineering team to create prototypes and proof-of-concepts to increase the chances of successful implementations.
• Define and operationalise support model for products across the portfolio.

Qualifications

Experience

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• At least 10 years within IT industry, inclusive of 3+ years in a technical role, and 7+ years’ experience in project and/or product management.
• Good grasp of modern IT technologies, methodologies, architectures, and best practices.
• Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely.
• Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
• Must be a self-starter and able to work independently with minimum supervision.
• Must be a good team player, proactive in nature, fast learner, highly organized and positive attitude.
• Certification in PMP or CITPM will be an added advantage.
• Certification in Product Management (e.g. Certified Scrum Product Owner) will be an added advantage.
• Experience in Higher Education industry is a bonus.

Technical Expertise

• Proficiency in Power BI for creating dashboards and reports.
• To effectively work and communicate with both technical and non-technical team members and stakeholders, knowledge of any of the following is an added advantage:

1. Cloud platforms - at least one major cloud provider (Azure, AWS or GCP) and services offered, differences between cloud service models (IaaS, PaaS, SaaS), and performing cost analysis for cloud services.
2. IT Service Management practices, processes and tools.
3. Identity and access management (IAM) systems and concepts – e.g. OAuth 2.0 and OpenID Connect protocols, SSO, MFA, user provisioning and lifecycle management.
4. Enterprise integration technologies and tools - e.g. Enterprise Service Bus (ESB) platforms, API management platforms and message brokers

• Experience with generative AI technologies is an added advantage:

1. Using and/or integrating AI services via APIs (e.g. OpenAI, Anthropic, Google, or similar platforms)
2. Knowledge of prompt engineering techniques
3. Conceptual understanding of large language models, retrieval augmented generation (RAG), AI agents, etc

• Experience with customer engagement platforms and systems is an added advantage:

1. Email service providers and deliverability management
2. User feedback collection and analysis systems

Job Description:

• Propose and implement credit strategy and policy for retail and SME loan underwriting.
• Propose and implement obligor level credit conditional monitoring and early warning triggers for retail and SME loan.
• Set up loan grading and ECL staging criteria of loan portfolio.
• Support conceptualisation development for new credit products suitable for retail and SME markets.
• Evaluate and influence to balance business growth in the form of policy refinement and credit testing.
• Provide insights with recommendations on policy changes to improve portfolio quality.
• Recommend collections policies and strategies that will result in reducing delinquency roll rates and losses.
• Collaborate closely with Operations management and teams to implement collections strategies, including process improvements and technology enhancements.

Requirements:

• Bachelor Degree or above in Finance, Computer Science, Statistics, Engineering, Economics or other relevant fields.
• Minimum 3 years experience in the risk management area specializes in credit risk management in a sound financial institution.
• Proficiency in SQL or SAS or Python.
• Familiar with regulations in South East Asia markets is a plus.
• Professional qualifications such as CA/ACCA/CPA/FRM is a plus.
• Problem-solving, positive and constructive attitude.
• Self-motivated and detailed oriented team player who is able to multitask in a dynamic environment.
• Strong interpersonal and communication skills.

Kindly note that you can only be considered for one role at a time with any of the companies within our Group. If you have applied for other jobs with the Group, you will be considered for roles in the order of your application.

Job Description:

• Strategize portfolio segmentation and optimize portfolio profitability while achieving business scale goals
• Acquire new customers from internal platforms and external channels, optimizing return on investment in the acquisition process
• Responsible for credit product management; design financial features such as pricing, repayment plan, revolving credit and so forth
• Handle existing customer management, increase conversion rate and product usage using campaigns and other effective tools
• Implement market research to understand trends, work closely with risk, IT and other teams to form business planning and drive sustainable growth
• Improve user experience and product efficiency for greater customer satisfaction
• Optimize operation flows and build SOP for product operations

Requirements:

• Bachelor’s degree and above in Computer Science/Engineering, Business Analytics, Information Technology, Economics, Statistics and other related fields
• 4-8 years of experience, preferably in consumer/digital/SME lending, or similar retail financial products.
• A builder mindset with strong experience in customer management, ideally with consulting firms, internet, fintech, banking, or financial institutions.
• Proven data analytics expertise to drive informed decision-making.
• Strong problem solving skills, proactive, to-do attitude and take initiative in action.
• Excellent communication and interpersonal skills, with the ability to work cross-functionally within the organization and with external stakeholders.
• Fluency in English and proficiency in an additional Asian language (Mandarin, Bahasa Indonesia, Bahasa Melayu, Thai, Vietnamese, Tagalog) is a strong advantage to collaborate across the region

Job Description

· Quality Control

oConduct daily coffee tasting, record the findings and report to Head of Coffee

o Inspect and test raw materials, in-process items and finished products to ensure they meet required specifications

o Conduct routine checks to identify defects, inconsistencies or deviations from quality standard

o Conduct sensory evaluations to assess and document flavour profiles, ensuring that new and existing products meet quality standards

· Quality Assurance

o Monitor and interpret laws, regulations and industry standards to ensure organizational compliance

o Stay updated on changes in relevant legislation and assess the impact on organizational policies

o Conduct regular compliance audits and assessments to evaluate adherence to policies and regulatory requirements

o Identify compliance gaps and recommend corrective actions to mitigate risks

· Research and Development

o Investigate various coffee bean varieties, processing techniques and brewing methods to identify opportunities for product innovation and improvement

o Create new coffee blends and products that meet market demands and consumer preferences

o Stay informed about industry trends, competitor products, and emerging technologies in coffee research to inform product development strategies

o Analyse current product lines and formulate strategies to enhance flavour, quality, and presentation based on consumer feedback and market research

· Customer Interaction

o Present research findings and new product developments to customers, gathering valuable feedback to inform future product enhancements

· Cross-Department Collaboration

o Work closely with marketing, production, and quality assurance teams to ensure successful product launches and alignment with business goals

· Training and Support

o Provide training and support to sales and marketing teams on new products, emphasizing key features and customer benefits

· Documentation

o Maintain thorough documentation of research findings, product formulations, and sensory evaluations for reference and compliance purposes

· Additional Duties

o Provide administrative support and perform any other ad hoc duties as assigned by management

Requirement

• Minimum 3 year of experience in coffee research and product development
• Experience in food & beverage industry is preferred
• Strong knowledge of coffee processing and sensory analysis
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills, with the ability to engage and educate customers effectively
• Proficiency in data analysis and research methodologies

WHO YOU’LL WORK WITH

The Specialist II, Content Writer Digital Consumer Services SEA&I, reports to the Senior Manager - Nike Direct Consumer Service based in Singapore. In this role, you will work closely with teammates who support Consumer Service (CS) and Contact Center Vendors. Also, you’ll be partnering with Territory & Global Consumer Service & Ecommerce vendor CS partner.

WHO WE ARE LOOKING FOR

As a Digital Content Writer, your role is crucial to ensure the right information reaches the Nike consumer. Your writing speaks to them directly and influences their impression of the brand and the service Nike provide. Your work is the starting point for them as they benchmark how a world-class service experience is like, even before they pick up a phone. With the Nike brand and service voice as your guiding principle for every copy you create, we connect with the consumer by being there for them at all the right moments, providing them with information and guidance they’ll need in their Nike Digital journey.

An experienced wordsmith, you write with a clear objective in mind and you're able to analyze complicated topics and technical processes to create simple, succinct articles that can be easily understood by your target audience. You're well-versed in the English language, and perhaps even in one or two more languages.

Responsible for CS content in over 10 countries across the globe, you possess a global mindset and can work with various functional teams across the organization as well as third-party vendors. You're a team player who requires little supervision and is a self-starter.

• Bachelor’s degree
• 4+ years of editorial work experience (i.e. copywriting, journalism, publishing etc.)
• Develop comprehensive documentation that meets function needs and organizational standards.
• Be Subject Matter Expert in CS operation processes and translate them into simple, polished, and engaging content.
• Manage a team of outsourced content writers remotely.
• Able to manage multiple assignment and tasks simultaneously and is detailed-orientated and thoroughness in accomplishing tasks through concern for all the areas involved.
• Ability to shift gears quickly, tackling diverse departmental functions, and working with colleagues across the business in different territories.

WHAT YOU’LL WORK ON

• Manage the CS content workflow on various communication platforms such as Huddle and Athletes’ Knowledge Base (AKB) internally and, information on Get Help site, for external stakeholders.
• Plan and strategize content support required by x-functional teams for new projects and initiatives.
• Ability to identify problem areas or procedural deficiencies and proactively suggest improvements to the team.
• Create, track, and monitor daily, weekly and monthly reporting data and KPI for content and social metrics.
• Plan and strategize Nike App social commenting strategy for Asia Hub countries.
• Collaborate with Global Social team and x-functional team on campaign execution and communication strategy.
• Establish social listening workflow to monitor Nike App community comments and topic trends.
• Generate comprehensive reports on Nike App community sentiment and notable trends.

Role Overview

As the Vice President of IT Planning Team at Systems Office for Asia (ASO), you will be responsible for guiding the strategic direction of our IT initiatives. This role involves leading planning initiatives, improving processes, and collaborating with professionals across the APAC region. Your leadership will help achieve our business goals and improve operational efficiency. If you have experience in IT planning and are a proactive thinker, we encourage you to join our team and contribute to our success.

Job Responsibilities

• Business Plan Development
• Create and promote comprehensive business plans and strategies, ensuring they are effectively communicated and adopted across the organization.
• Collaborate with stakeholders from various regions and departments, including the Head Office, to ensure cohesive strategy development and execution.
• Strategic IT Planning and Execution
• In collaboration with SMEs, propose and evaluate innovative IT initiatives.
• Conduct thorough research and analysis to ensure the feasibility and alignment of these initiatives with business needs.
• Performance Monitoring and Reporting
• Develop and monitor key performance indicators (KPIs) of ASO to track the progress and success of IT initiatives.
• Prepare detailed reports and presentations for management, providing insights and recommendations based on data analysis.
• Generate monthly IT reporting and forecasting for submission to the Head Office, and assist in creating reports and presentation materials for executive meetings.
• Stakeholder Communication
• Act as a liaison between the IT Planning Team and other departments, ensuring effective communication and collaboration.
• Manage IT-related meetings and committees, leading and coordinating IT strategies across APAC managements.
• Cost Optimization
• Identify and implement cost-saving initiatives, including offshoring and other efficiency measures, to enhance operational effectiveness.
• Evaluate existing processes and recommend improvements to reduce costs and increase productivity.
• Strategic Partnership and Ad-hoc Support
• Act as a strategic partner to management, providing proactive support in ad-hoc tasks.
• Support management in evaluating the current organizational framework and proposing improvements.
• Ensure timely and effective responses to emerging issues, contributing to the overall strategic direction of ASO.
• Team Leadership and Development
• Lead and mentor a small team of IT professionals, fostering a collaborative and high-performance work environment.
• Provide guidance and support to team members, ensuring their professional growth and development.

Job Requirements:

• Minimum 10 years of experience in IT planning, including 3 years in strategic planning within the business domain with experience in IT initiatives and collaborated with IT departments.
• Experience in IT planning methodologies, tools, and best practices.
• Experience in developing and promoting business plans and strategies, with experience in coordinating with stakeholders from other regions and departments.
• Proven track record in developing and promoting business plans and strategies, with experience in coordinating with stakeholders from other regions and departments.
• Strong leadership and people management skills, with the ability to inspire and develop talent.
• Excellent analytical and problem-solving abilities, with a keen eye for detail.
• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Proactive, responsible, and able to work independently.
• Fast learner with a hands-on approach to problem-solving.
• Familiarity with IT strategy and the implementation of new technologies is preferred.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068053

Job title – Regulatory Affairs Specialist, APAC - Feed Additive

Location – Singapore (Hybrid)

Job model – 1 year contract

In this role, you will support the Greater APAC Animal Nutrition and Health (ANH) Regulatory Affairs Team, focusing on product registration, regulatory compliance, and documentation management. Additionally, you will provide regulatory guidance to both internal teams—including account managers and marketing—and external customers, ensuring alignment with regulatory standards and facilitating seamless communication on related topics.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

• Preparation of registration dossier for new product registration and for product renewal as per the designated countries requirements; ensuring on-time submission and on-time approval
• Ensure proper documentation of submitted documents, utilizing in-house registration database within designated timeline
• Create and maintain product labels as per applicable regulations
• Monitor changes in the regulatory landscape, assess the impact towards company and communicate accordingly using the in-house regulatory monitoring tools
• Support internal and external customers queries on related topics
• Provide support on regional and/or global regulatory projects

You bring

• University degree in biotechnology, food science, chemistry, natural life sciences or related scientific disciplines.
• A minimum of 4-5 years’ experience in regulatory affairs role in animal nutrition (feed additive) industry in APAC.
• Aware of and understand the regulatory requirements for feed additive in APAC
• Have the experience of preparing registration dossier for submission and successfully obtaining product registration approval
• Team player, organized and meticulous
• Good communication skills

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
• A space to grow by encouraging and supporting curiosity and an open mindset;
• A culture that prioritizes safety and well-being, both physically and mentally;
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
• A flexible work environment that empowers people to take accountability for their work and own the outcome;
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com

Are you a digital content wizard who can create, curate, and conquer content across the globe without breaking a sweat? If you're fluent in SEO, social media magic, and know how to make content go viral (or at least mildly famous), we want you as our next Global Digital Content Specialist!

Overview

ZOTAC believes being at the forefront of innovation is the key to sustainability. Technology and discovery are key agents driving our world forward. We continue to push engineering limits in expanding upon key technologies beyond what they can do and ask how can it apply to our lives, how it can affect us, and how we can make it better. Since the early days, we have expanded our expertise in product design and materials discovery to harmonise with the ever-growing technologies and focused on the interaction of customers with our product, to create truly intuitive and unique experiences.

Position Summary

Join us at the forefront of innovation! As we expand into Singapore, we’re seeking a creative Global Digital Content Specialist to help elevate our brand and engage our audience. This role will involve managing social media and copywriting skills, with occasional program management responsibilities. The ideal candidate will bring a creative mindset and strategic approach to our digital marketing efforts.

Key Responsibilities

• Create engaging content for social media platforms such as Facebook, Instagram, LinkedIn to boost brand visibility and engagement.
• Develop persuasive copy for various marketing materials such as website content, email campaigns and digital ads, ensuring brand messaging consistency.
• Collaborate closely with Product/Sales team to understand product features and benefits, translating them into impactful digital content.
• Work with designers to produce visually appealing assets that align with brand guidelines and resonate with target audience.
• Showcase strong interest and knowledge in the consumer electronics sector specifically in sectors like PC builds, handheld gaming PCs, mini-PCs, and related products to ensure the creation of relevant and captivating content.
• Experience in managing SEM and SEO campaigns, including key word research, ad placement, and performance reporting to optimise online visibility, drive targeted traffic and measure campaign success.

Requirements

• Min. Degree in Marketing, Communications or related field
• Min. 2 years relevant experience in digital marketing
• Familiarity with digital marketing tools, social media platforms, and content management systems
• Strong copywriting and content creation abilities, with a portfolio showcasing previous work
• Experience in data analysis and performance tracking to optimise campaigns
• Understanding of trends in the consumer electronics sector, particularly in gaming and PC hardware
• Able to work independently with a proactive attitude
• Dynamic and adept in handling pressure effectively
• Strong communication skills in both written and spoken English; fluency in Chinese and Cantonese is a plus for effective interaction with Chinese-speaking stakeholders

Even if you don’t check all the boxes above, we’re on the lookout for creative minds who know how to not just present hardware, but make it shine in the digital world! If you speak the language of gamers and hardware geeks fluently, you’re already ahead of the game - and we want you to help us turn our products into must-have essentials!

Your Responsibilities:

E-Commerce Strategy Development:

• Oversee the day-to-day management of key e-commerce platforms (e.g., Shopify, Lazada, Shopee, and other regional online marketplaces).
• Develop and execute comprehensive e-commerce strategies to increase sales and brand visibility.
• Collaborate with the live host and facilitate the entire live stream process that drives conversions and brand awareness.
• Continuously track and analyze platform performance metrics (such as sales, ROAS, CTR, etc.) and apply insights to refine strategies, improve conversion rates, and enhance user experience.

Product Listings & Merchandising:

• Ensure high-quality, SEO-optimized product listings, including compelling product descriptions, high-resolution images, and accurate product specifications.
• Implement and manage promotional campaigns, product bundling, and category merchandising.
• Conduct data-driven analysis and A/B testing to refine strategies and enhance e-commerce performance.

Digital Marketing Integration:

• Collaborate with the marketing team to create integrated digital marketing campaigns (e.g., email marketing, social media, paid search, influencer collaborations).
• Leverage SEO/SEM, content marketing, and affiliate marketing strategies to drive traffic and sales.

Customer Service and Inventory Management

• Ensure a seamless shopping experience for customers, focusing on user interface (UI), user experience (UX), and after-sales support.
• Work with the customer service team to handle inquiries, complaints, and returns, maintaining high levels of customer satisfaction.
• Collaborate with the logistics and inventory teams to ensure efficient stock management, timely fulfillment, and smooth order processing.

Fresh without experience-Starting basic is $2600, after 3 months confirmation is $2700

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Fresh without experience-Starting basic is $2600, after 3 months confirmation is $2700

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Lifeskills Institute is a well-established training and development firm with over 20 years of experience based in Singapore. We are passionate about empowering individuals and organisations through high-quality training programmes. We partner with top international experts in the field of leadership, people potential and behavioural assessment tool to offer evidence-based solutions to our clients.

We are looking for a talented and motivated individual to join our team!

Responsibilities (Marketing - 70%)

• Develop and implement a comprehensive digital marketing strategy to increase brand awareness and lead generation
• Manage social media channels including creating engaging content, scheduling posts, and responding to comments and messages
• Design and execute marketing campaigns across various online and offline channels
• Manage website content and ensure it is up-to-date

Responsibilities (Training - 30%)

• Deliver training programs based on specific client needs
• Facilitate training sessions in a dynamic and engaging manner

Skills & Qualifications

• Minimally a Diploma in Marketing
• Minimum 2 years of experience in marketing or a related field
• Proven experience in managing social media channels and creating engaging content
• Excellent communication, written and verbal, with the ability to present information clearly and concisely
• Ability to work independently and manage multiple projects simultaneously
• Passion for training and development (a plus)
• Proficiency in Microsoft Office Suite and Canva

•   Hybrid working environment

•  5-day work week

•   Training and mentorship provided. Opportunities to acquire internationally-recognised certifications

•   Gain valuable experience and receive substantial feedback (qualitative and quantitative)

•   This dual role offers a unique opportunity to develop skills in both marketing and training. By combining these two areas, you can expand your professional horizons, enhance your communication skills, and contribute to the success of Lifeskills Institute

• Salary range between $3,000 and $4,800 per month depending on skills and qualifications.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

Duties & Responsibilities

• Coordination of all activities required to preserve/enhance the physical and functional integrity of residential facilities including work authorization, inspection, emergency preparedness related requirements
• Be the point of contact for properties-wide issues requiring action or input, in the Reporting Officer’s absence
• Supervise various subcontractors works and ensure contractors’ compliance of work scope
• Sourcing and collation of data in preparation for the annual budgeting of funds for repairs or improvement programmes
• Escalate any critical issues for management decisions including handling of complaints and requests
• Any other duties as required by the Management

Qualifications

• Diploma in Building Services or Civil / Mechanical / Electrical Engineering or related areas
• 3 years’ or more of experiences in building or facilities management, and to be hands on in mitigating facilities issues
• Good written and oral communications skills
• Ability to present and write clear and concise reports/specifications
• Good Interpersonal skills and able to multi-task and work under pressure
• Familiar with MS Office applications

IT SECURITY engineer

We are a leading Regional IT and Cyber Security system integrator headquartered in Singapore with a presence in Malaysia & the Philippines. We are hiring talented individuals with a positive attitude to join us. We run SOC, a cybersecurity consultancy, and other professional services to local and regional customers.

Primary Functions:

· Responsible for providing technical assistance and support related to computer systems, hardware, or software

· Responds to queries, run diagnostic programs, isolate the problem, and determines and implements a solution

· To ensure that clients get prompt and quality service

· To document troubleshooting and problem-resolution steps

· To participate and provide knowledge transfer to customers when necessary

· Professional services implementation including but not limited to Linux, Wintel Server, Networking, CyberSecurity project implementation

· Create training manuals, documentation, and knowledge transfer documents

· Install and modify computer & Infrastructure based on in-house best practices

· To implement security control on the system and network devices

· Follow up with customers to ensure the issue has been resolved

· Provide technical assistance and support for queries and issues related to computer systems, Local area network (LAN), Wide area network (WAN), and other hardware/software via phone, email, and/or onsite according to stipulated SLA

Requirements and Skills:

· Diploma holder in IT and other IT Security certifications will be a plus

· Minimum 1-year experience in IT

· Fresh graduates are welcome as we will provide relevant training

· A good understanding of IT network, data storage, network, Wintel Server

· Resourceful, creative, independent, and able to work well in a team

· Required to work on-site when necessary

· Taking ownership of technical issues and working with customers and partners to resolve more advanced issues when necessary.

· Good written and verbal skills; excellent phone and email manners.

· Understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing, switching, SMTP email, Linux, and Microsoft Windows

Other Information:

· Office Location: 67 Ayer Rajah Crescent #02-10 S139950

· Working hours: Mon-Friday, 9 am-6 pm

· Depending on the season and customer request may require to work outside working hours

· Monthly basic salary commensurate with qualifications and experiences

· Other benefits such as annual leave, medical, insurance, training opportunities, regional exposures, etc

· Additional performance bonus based on individual contribution towards company strategy and its financial performance

Contact: [email protected]

About Us

DFI Retail Group (the ‘Group’) is a leading pan-Asian retailer. At 30th June 2024, the Group and its associates and joint ventures operated some 11,000 outlets and employed some 200,000 people. The Group had total annual revenue in 2023 exceeding US$26 billion. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains. The Group (including associates and joint ventures) operates under a number of well-known brands across food, convenience, health and beauty, home furnishings, restaurants and other retailing.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

Supporting the Payroll Manager, you will handle the full spectrum of payroll function and ensure accurate and timely administration of pay

• Process monthly payroll including overtime, allowance, no-pay leave, claims, statutory and other employee payments
• Submit NS make-up pay, maternity and childcare leave claims
• Prepare overpayment recovery letters to resigned staff to claim overpayment due to resignation
• Prepare monthly payroll journals, reports, accruals & cost charging to Finance
• Prepare and send out electronic payslips
• Handle tax clearance submission, monthly CPF submission & annual income tax submission
• Participate and support HR/Payroll Projects
• Handle team member enquiries on payroll matters

About You

• Diploma in Business/HR or equivalent
• Minimum 2 years of relevant experience in for a fast-paced environment
• Fresh grads are welcomed
• Knowledge in Frontier e-HR System is an added advantage
• Good working knowledge of the Employment Act, CPF & IRAS statutory requirements
• Proficient in Microsoft Excel (Pivot table/Vlookup)
• Meticulous, organized and a team-player
• Good communication and interpersonal skills

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Inside Sales Specialist (Field Services)

12 month contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Main Responsibilities

• Identifying opportunities for renewal of the existing service plans (and maintenance) for standard and custom systems
• Be proactive in proposing service plans for newly installed standard and custom systems
• Position spare parts as part of the service offering
• Follow-up and keep track of quotes sent (close opportunities)
• Advise customers & Sales representative on the client’s Service Plans & Spare Parts offering
• Guide and support Sales through the different steps of the quotation process, if requested
• Identify new opportunities for a Service Plan (based on past installations)

1. Contact Sales Rep, discuss with them about an opportunity to sell a Service Plan.
2. Create draft quote with all attachments and share it with the Sales rep.
3. Check with Management (specific region), Field Sales Effectiveness (FSE) and coordination team if we have their agreement to assume such coverage.
4. Send the quote to the customer. If the customer already has a Service Plan for other systems, we can add the new system to the quote for the renewal of the existing Service Plan.
5. Follow up on the sent quote (close opportunity).

• Connect with FSE and identify systems that require multiple spare parts or critical spares in customer’s process, promote the client’s Spare Parts Advisory Service.
• Connect with relevant teams to ensure spare parts for custom systems are identified and queries from customer are addressed (feedback shared)
• Provide all relevant information (items numbers for service and spare parts, and documentation) when contacted by Sales reps.
• Create and Track Unite Tickets, and Cases with Kits Spares for spare parts not set up in the CRM (Salesforce)

Requirement:

• Diploma or Bachelor’s Degree in any fields
• At least 1 year of proven inside sales experience in BioFarma industry
• Experience working with Salesforce.com (CRM) and MS Office package (Excel)
• Excellent verbal and written communications skills

Reg No: R22104540

EA License no: 94C3609

Responsibilities

• Manage IT infrastructure (including SDWAN and cybersecurity solutions), servers (including VM) and backup solutions (on-premises and cloud)
• Manage various IT assets including user PC, Retail POS and peripherals, printers (including barcode printers), electronic shelf labels, digital signage, mobile phones and tablets etc.
• Manage various SAAS solutions including Microsoft 365
• Problem solving, troubleshooting & user support
• Project management of IT initiatives
• Liaising with various external vendor solution providers
• User training, UAT, user/system documentation and change management.
• Assist in developing and implementing IT policies, protocols, procedures, solutions, and best practices including incident reporting on containment and remediation.
• Be part of project management team on IT initiatives (including system updates and migrations) starting from managing timelines, requirements gathering, specifications, sourcing of solutions, evaluation of solutions, managing implementation process including UAT, user training and system documentation.
• Assist to conduct regular system audits, regular checks on network and data security and testing to detect issues within the IT systems.
• Identify opportunities to improve and update software and systems for higher productivity.

Prerequisites

• Minimum 3 years work experience in IT support, systems administration, or network management, experience in setting up or maintaining basic infrastructure (networking, server setups) is a plus.
• Diploma in Computer Science, Information Technology, Network Engineering, or related field.
• Familiar with configuring and maintaining servers, workstations, and network devices.
• Good analytical, logical and problem-solving skills.
• Team player and able to independently and self-motivated.
• Able to communicate clearly with both technical teams and non-technical staff.

We are looking for a Trading Analyst Officer to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Maintain monitoring systems and continuously share ideas to improve its effectiveness.
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

• Process local user support requests (configurations, assistance,…)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
• Self-organize continuous learning on the IS systems and landscape
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Technical Skills

• University degree in IT Engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

Behavioral and social skills

• Interactive behavior : Active Listening and communication skills
• Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
• Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Technical and functional skills

• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on the Windows environment
• SQL skills
• Good Scripting skills

We seek a talented and motivated Project Specialist with a background in the electrical or mechanical field, either as an Institute of Technical Education (ITE) or Polytechnic graduate. The ideal candidate will possess basic project management skills, familiarity with project management tools, and preferably have experience in the Non-Destructive Testing (NDT) sector. Effective communication with all project stakeholders, including clients and subcontractors, and internal communications within the WaveScan team is essential. The role also requires the ability to perform occasional engineering and troubleshooting work. As a Field Project Specialist, you will have the chance to collaborate closely with diverse stakeholders, overseeing the deployment of our technology, ensuring customer satisfaction across projects of varying scales, and operating our equipment on job sites. We seek an enthusiastic, entrepreneurial, and self-motivated individual who demonstrates excellent English communication skills and a "can-do" attitude. The ideal candidate should be open to learning in a dynamic and collaborative environment.

Responsibilities:

1. Project Management:

- Assist in the planning, executing, and monitoring of projects to ensure they are delivered on time, within budget, and in compliance with quality standards.

- Collaborate with the project team to set project goals and objectives.

2. Familiarity with Project Management Tools:

- Utilize project management tools to track progress, manage tasks, and report project status.

- Maintain accurate and up-to-date project documentation.

3. NDT Sector Experience:

- Apply knowledge of Non-Destructive Testing (NDT) principles and techniques to support project requirements.

- Contribute to the development and implementation of NDT procedures.

4. Stakeholder Communication:

- Effectively communicate with clients, subcontractors, and the WaveScan team to clearly understand project requirements and expectations.

- Provide regular updates on project status and address any concerns promptly.

5. Occasional Engineering and Troubleshooting:

- Perform occasional engineering tasks related to electrical or mechanical systems as needed.

- Troubleshoot technical issues and implement solutions to ensure project success.

Qualifications:

- Higher Nitec, Nitec, or Polytechnic diploma in Electrical Engineering, Mechanical Engineering, or a related field.

- Basic project management skills and familiarity with project management tools.

- Experience in the Non-Destructive Testing (NDT) sector is an advantage.

- Energetic and driven by personal motivation, reliable, and accountable

- Strong communication and interpersonal skills

- Possesses a Class 3 driving license

- Required to undertake international travel for assignments

Preferred Skills:

- Familiarity with project management software (e.g., Microsoft Project, Asana, Jira).

- Ability to work collaboratively with a diverse team of professionals.

- Proactive problem-solving, engineering, and troubleshooting abilities.

- Customer-focused mindset with excellent client interaction skills.

This position provides an excellent opportunity for a candidate with a strong engineering background and project management skills to contribute to challenging projects and further develop their career in a dynamic and innovative environment.

Customer Service & Logistics Specialist

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Job Purpose:

Responsible in ensuring customer satisfaction through effective management of the customer order processing function. Accountable for timely response to Customer/Customer Development/Sales team’s inquiries and resolving Order to Cash (OTC) process issues. Plan, co-ordinate and control the activities of the customer service team. To maintain and enhance customer relationships and in order to meet the organizational and operational objectives.

Duties and Responsibilities:

• Ensuring the day-to-day order management activities are executed flawlessly and timely.
• Works closely with Commercial partners to measure customer satisfaction relating to ordering process and delivery management.
• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Build sustainable relationships of trust through open and interactive communication
• Order management inclusive the following:

o Processing of orders, consignment fill up, billing and returns

o Product recall handling – collection & replacement

o Generate backorder report

o Generate sales order report

• Consignment Inventory Management
• Project Management
• Participates Customer’s supply chain related meeting / review
• Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
• Responds to and resolves complex customer complaints.
• Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements
• Ensure Customer Service activities are aligned with the total Supply Chain strategies
• Participate actively in alignment and adherent to business objectives, policies and procedures
• Undertake any other duties or responsibilities deemed necessary for the advancement

Qualification:

• Degree Holder preferably in Business Management, Economics, International Studies, with minimum 1 year of Customer Service/ Supply Chain/ Order Fulfilment experience
• Experience in Healthcare sector is a plus
• SAP System knowledge, especially in “Order To Cash” process
• Basic Understanding of EDI or VMR or Order Management Process
• Basic Understanding of Return & Rejection Process
• Strong in Analytical Skill, Problem Solving and PC Literate
• Understanding of basic business finance
• Strong leadership and decision making skills
• Demonstrated ability to handle multiple tasks
• Ability to adapt to an ever- changing supply chain environment and organization development driven.
• Willing to work on Public Holiday / Extra Working Hours. Off-in-lieu/ Time-off will be compensated
• Strong application and knowledge of MS Excel, Words and PowerPoint

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247