The Opportunity:

We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Specialist to help with the delivery and execution of our solution to our new and existing travel clients in the APAC region with a special focus on our clients in Indonesia. This individual should be a phenomenal teammate, fluent in both English and Indonesian and be motivated by success.

The Client Success Specialist will work with the Travel sales team and Client Success management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, increase revenue and utilization, find opportunities for improvement, provide accurate and timely issue resolution.

Key Responsibilities:

• Onboarding clients, ensuring their success all the way through the client’s life-cycle
• Building and maintaining strong relationships and communication within key travel client accounts
• Creating the ideal strategy for each travel client to maximize money moved and increasing revenue through up-selling
• Providing clients with analytics and additional reporting mechanisms
• Strategic Consultation-become a trusted advisor and provide a feedback loop for the client by gathering feedback, evaluating the evolution of the client’s needs, and communicating these to product and management personnel.
• Developing and maintaining a current knowledge and understanding of all services provided by Flywire and maintaining, at all times, a professional and ethical relationship with clients when representing the company
• Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced environment

The Bid Specialist’s core responsibilities are to manage prospective clients’ formal requests for proposals from receipt to submission, with support and partnership with the Senior Bid Manager. The role involves engaging subject matter experts across the business and writing compelling responses to help accelerate the growth of Allegis Global Solutions. The role involves operating as a business partner with Business Development, Operations, and Finance partners across the region and globe on large workforce solutions opportunities in the talent management industry.

The Bid Specialist role is customer-focused and able to successfully manage all facets of the proposal process under tight deadlines, including project management, response writing, stakeholder management, editing/proofing, document production, and quality control. The Bid Specialist should quickly grasp win themes, developed in partnership with Business Development, Solutions, and Operations, and compellingly articulate these in writing for an external audience.

Responsibilities

• Project managing the bid process from RFx receipt through to submission to ensure a consistently high-quality end product in line with client requirements and AGS strategy
• Writing proposals and related documentation for AGS workforce solutions product offerings
• Shaping opportunity win themes through collaboration with business development, solutions, and operations from pre-tender receipt through to the negotiation stage
• Collaborating with the pitch development team to (or, where they are not assigned; directly) manage and build pitch decks based on proposal content and requirements
• Championing specific customer needs during bid development sessions, pitch deck development, and the bid process generally
• Working with key stakeholders to build a compelling, differentiated offer
• Ensuring client-facing output adheres to corporate visual brand and general high-quality standards
• Facilitating gate and proposal development calls
• Actively participating in the development of new solutions and proposal ideas
• Peer reviewing and feeding back on other team members’ RFxs
• Managing production, distribution, and control of documents
• Maintaining and enhancing the proposal response database (Qvidian)
• Documenting own bid activity (in outline) through the Salesforce CRM system.

Who We Are

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. 

Digify is used in 138 countries today. We have more than 500,000 users worldwide. 

The Role

As a Content Marketing Specialist, you will be responsible for developing and implementing a content strategy that will fuel the growth engine of Digify.  

You should be able to come up with concepts for interesting and relevant content for our audience and execute by both writing yourself and using external writers to scale content production.  

You should also be able to repurpose and repackage content based on the channel (e.g. Linkedin, email or website landing pages). You have an understanding of what it takes to create engagement on social media, and you know the core principles of creating SEO-optimised content. 

Since we offer a niche tech software it will require a deep understanding of our customers, market and use-cases in order to produce relevant content – previous experience of content writing and/or product marketing for b2b tech startups will help you succeed in this role.  

What You’ll Be Doing

• Develop a deep understanding of Digify's product, customers, target industries, and competitors. 
• Create and execute on a content strategy that aligns with our customer personas and use-cases. 
• Collaborate with other departments, including sales, product, and customer service, to create content. 
• Work with external writers to scale content production, strong ability to act as an editor. 
• Write content in the following categories 
• SEO-optimized articles and landing page copy 
• Customer case studies 
• Thought leadership pieces and whitepapers 
• Find subject matter experts and interview them for content 
• Manage Digify’s Linkedin page. 
• Help develop sales enablement materials. 
• Prepare reports and presentations to communicate content performance to stakeholders. 

• Bachelor's/Master's degree in marketing, mass communications, journalism or equivalent 
• Excellent verbal and written communication skills in English. 
• At least 2 years of experience writing content for a tech b2b company. 
• Editorial experience in developing article outlines and reviewing articles preferred. 
• Experience with both short (social media) and long format content (ebooks, whitepapers etc). 
• Product Marketing and Copywriting experience are a big plus 
• Good understanding of SEO principles. 
• Good understanding of how Marketing funnels typically work 
• Experience in backlink building is a plus. 

Learn more about Digify by visiting our website.

The OTC Analyst / Associate provides operational support to Sales & Trading teams on the processing, settlement and confirmation of OTC Derivatives transactions within agreed ASAPs and Client policies and procedures. The Asset classes include Equities, Interest Rates, Credit, Commodities and FX.

Responsibility of individual includes :

• Timely and accurate validation and processing of OTC Equity and FX derivative products (Accumulators, Decumulators, Swaps, Dual Currency Investment, Structured Investment, FX related products).
• Matching trade details on dealing blotter, counterparty term-sheet / advice and verification of trades in trade capture system. 
• Following-up with relevant parties to resolve any trade exceptions / discrepancies.
• Prompt settlement of premium, and trade events e.g. knockout, expiry, exercise, periodic fixing, including posting of accounting entries and releasing of appropriate Swift messages (e.g. MT 202, 541 and 543).
• Ensuring that client trade confirmations are prepared and sent on a timely basis.
• Ensuring that counter trade confirmations are executed. Any outstanding confirmations are to be escalated per the escalation matrix and followed up for resolution.
• Investigating and resolving all outstanding break items in Securities and Nostro as well as Internal accounts.
• Handling all trade enquiries from both external and internal stakeholders.
• Updating EOD checklist to ensure completeness.
• Maintaining close working relationship with team members and cross function teams.
• Ensuring operational delivery covering OTC activities are within agreed SLAs, KRIs and / or KPIs.
• Escalation of any operational risks relating to OTC matters to Manager for mitigation / control solutions.
• Ensuring that the bank's procedures and controls are complied with to prevent losses or risks due to errors, omission or non-compliance.
• Ensuring that all trades alleged by counterparty in DTCC and Markitwire are affirmed on in a timely manner.
• Performing User Acceptance Testing as and when required.

As a Senior IT Infrastructure Engineer, you will play a critical role in ensuring the reliability, performance, and security of our customers' IT infrastructure. You will be responsible for performing preventive maintenance, firmware patching, and corrective maintenance activities to optimize system performance and minimize downtime. This role requires a deep understanding of IT infrastructure components, strong troubleshooting skills, and the ability to collaborate effectively with cross-functional teams. You will also need to manage and work closely with our vendors to deliver our best services to our clients.

• Perform preventive maintenance activities on IT infrastructure components, including servers, storage systems, networking equipment, and other critical hardware.
• Plan and execute firmware patching and upgrades to ensure the security and stability of infrastructure systems.
• Respond promptly to customer-reported incidents and perform corrective maintenance to resolve issues and minimize service disruptions.
• Collaborate with internal teams to diagnose and troubleshoot complex infrastructure problems and implement effective solutions.
• Develop and maintain documentation related to preventive and corrective maintenance procedures, system configurations, and best practices.
• Participate in the design and implementation of infrastructure improvements, including capacity planning, performance optimization, and technology refresh initiatives.
• To plan with customer on Preventive Maintenance schedule for servers under MA.
• To do break fix for servers, storage and tape.
• To perform Firmware patching for HW.
• To perform OS patching when required.
• To support Account Manager in sizing if necessary.
• To do min implementation if necessary.
• Provide technical guidance and mentorship to junior members of the infrastructure team.
• Stay abreast of industry trends, emerging technologies, and best practices related to IT infrastructure management.

As a Senior IT Infrastructure Engineer, you will play a critical role in ensuring the reliability, performance, and security of our customers' IT infrastructure. You will be responsible for performing preventive maintenance, firmware patching, and corrective maintenance activities to optimize system performance and minimize downtime. This role requires a deep understanding of IT infrastructure components, strong troubleshooting skills, and the ability to collaborate effectively with cross-functional teams. You will also need to manage and work closely with our vendors to deliver our best services to our clients.

• Perform preventive maintenance activities on IT infrastructure components, including servers, storage systems, networking equipment, and other critical hardware.
• Plan and execute firmware patching and upgrades to ensure the security and stability of infrastructure systems.
• Respond promptly to customer-reported incidents and perform corrective maintenance to resolve issues and minimize service disruptions.
• Collaborate with internal teams to diagnose and troubleshoot complex infrastructure problems and implement effective solutions.
• Develop and maintain documentation related to preventive and corrective maintenance procedures, system configurations, and best practices.
• Participate in the design and implementation of infrastructure improvements, including capacity planning, performance optimization, and technology refresh initiatives.
• To plan with customer on Preventive Maintenance schedule for servers under MA.
• To do break fix for servers, storage and tape.
• To perform Firmware patching for HW.
• To perform OS patching when required.
• To support Account Manager in sizing if necessary.
• To do min implementation if necessary.
• Provide technical guidance and mentorship to junior members of the infrastructure team.
• Stay abreast of industry trends, emerging technologies, and best practices related to IT infrastructure management.

You will be part of a well-established international team in Information Security focused on Cloud Security Architecture, Security Tooling Engineering and Automation.  

Your role will contribute to the success of the team and the Company. 

Your key tasks

• Support Cloud & Infrastructure Organization by reviewing and analysing Network, Systems, and Application architectures to enforce and validate Security requirements.
• Leads Threat Model exercises for new services/major changes.
• Actively Collaborate with your team members to support them on daily operations, including: 
  • Review of IT infrastructure solution designs to ensure compliance with policies and standards. 
  • Operational implementation, Automation, and ownership of Security Tools 
  • Assist in deploying automation of operational processes and procedures, identify weaknesses, propose, plan, and deploy improvements to address and enhance the infrastructure design. 
• Support and maintain the APAC’s Information Security Management System (ISMS) to assure continuous compliance with regulations, laws, and contractual obligations by adopting and deploying industry and market standards and accepted best practices.
• Be on routine standby to support the team.

Experience:

• Minimum of 5 years of experience in transfer pricing, financial analysis, or a related field.
• At least 3 years of hands-on experience with SAP PAPM or similar profitability and performance management tools.

Technical Skills:

• Proficiency in SAP PAPM configuration and implementation.
• Strong knowledge of SAP S/4HANA, SAP BW, and other related SAP modules.
• Experience with data integration and ETL processes.
• Advanced skills in Microsoft Excel and data visualization tools (e.g., SAP Analytics Cloud, Tableau).

Functional Skills:

• In-depth understanding of transfer pricing principles and regulations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and meet deadlines.

Preferred Certifications:

• SAP Certified Application Associate – Profitability and Performance Management.
• CPA, CMA, or other relevant financial certifications.

Personal Attributes:

• Detail-oriented with a high degree of accuracy.
• Proactive and able to work independently.
• Strong teamwork and collaboration abilities.
• Commitment to continuous learning and professional development.

Perfect Content, Activation, Search & Assortment (CASA) Design & Execution

• Update & Maintain hero images for all JDE products across all online channels
• Develop promo hero images and update images during key promotion windows
• Manage the day to day relationship with 3rd Party Marketplace (MP) partners, to ensure a perfect execution of our eCommerce Fundamentals

Performance tracking/ data analysis

• Drive Visibility and Promotional planning to Win the Key Shopping Festivals such as 11:11 or Black Friday or Prime Day.
• Measure CASA performance using online tools such as Profitero
• Assist Channel Managers with Performance Tracking reports

Plan & Develop Exclusive Channel Promotions

• Work closely with E-com Channel Sales Managers on Promotional Campaign Planning
• Lead the GWP sourcing function to support all Online Channel promotions

Develops Platform Communication Materials (on site & off site banners)

• Work with cross functional teams to develop platform materials linked to National Marketing Campaigns and/or Channel Exclusive Promotions,
• Work on all Content curations, feeds, CRM messages
• Lead planning & Execution of Digital advertising

Process Customers’ queries received via Online Channel platforms by working with relevant stakeholders

The Banking Specialist provides operational support to Sales & Trading teams on the processing, settlement and confirmation of OTC Derivatives transactions within agreed ASAPs and Client policies and procedures. The Asset classes include Equities, Interest Rates, Credit, Commodities and FX.

Your key tasks

• Timely and accurate validation and processing of OTC Equity and FX derivative products (Accumulators, Decumulators, Swaps, Dual Currency Investment, Structured Investment, FX related products).
• Matching trade details on dealing blotter, counterparty term-sheet / advice and verification of trades in trade capture system. 
• Following-up with relevant parties to resolve any trade exceptions / discrepancies.
• Prompt settlement of premium, and trade events e.g. knockout, expiry, exercise, periodic fixing, including posting of accounting entries and releasing of appropriate Swift messages (e.g. MT 202, 541 and 543).
• Ensuring that client trade confirmations are prepared and sent on a timely basis.
• Ensuring that counter trade confirmations are executed. Any outstanding confirmations are to be escalated per the escalation matrix and followed up for resolution.
• Investigating and resolving all outstanding break items in Securities and Nostro as well as Internal accounts.
• Handling all trade enquiries from both external and internal stakeholders.
• Updating EOD checklist to ensure completeness.
• Maintaining close working relationship with team members and cross function teams.
• Ensuring operational delivery covering OTC activities are within agreed SLAs, KRIs and / or KPIs.
• Escalation of any operational risks relating to OTC matters to Manager for mitigation / control solutions.
• Ensuring that the bank's procedures and controls are complied with to prevent losses or risks due to errors, omission or non-compliance.
• Ensuring that all trades alleged by counterparty in DTCC and Markitwire are affirmed on in a timely manner.
• Performing User Acceptance Testing as and when required.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Project Manager (Software, IT Application)

Internal Code: A24066

What will you do?

The Project Manager shall be involved in strategizing and implementation of projects and initiatives involving the requirement study, procurement, management, implementation, and maintenance support of applications.

What are we looking for?

• At least 5 years of IT Application PM experience in recent years.
• Recent relevant experience in Vendor and Contract Management, Change Management / Service Request Management, Problem/ Incident Management.
• Strong analytical, conceptualisation and problem-solving skills.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Results and customer oriented.
• Effective communication skills.

It will be advantageous if you have:

• Relevant experience in supporting Government Projects.
• Exposure in managing project budget, timeline as well as scope.
• Experience in supporting applications operations.
• PM certifications, SCRUM master certification and/or practical experience with Agile Methodologies, tools and delivery, and proficiency in Microsoft Azure.
• Experience in healthcare domain knowledge.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

About the job

The IT Operations Manager plays a pivotal role in leading the day-to-day IT operations for one or more countries within Ikano Retail markets. Their mission is to provide the business with the right tools at the right time and place, ensuring smooth functioning of IT systems and providing timely support to meet business needs efficiently. In addition to managing infrastructure-related activities, the IT Operations Manager supports IT infrastructure improvement and establishment projects to enhance operational efficiency and meet evolving business requirements.

Your assignment
The IT Operations Manager contributes to the long-term growth by carrying the following responsibilities.

• Leadership and Oversight: Lead and oversee day-to-day IT operations with a customer and co-worker-first mindset. Secure performance based (KPI) steering and maintain clear SLAs.
• User Support and Service Level Management: Single-point-of-contact in the respective market, including Infrastructure, Application, End User Computing (EUC) tasks, in line with agreed Service Level Agreements.
• Budget Management:  Manage operational budgets, including recurring forecasting.
• IT Asset Management: Manage IT assets, ensuring integrity, security, and privacy.
• Policy Compliance: Ensure IT assets operate in accordance with policies and standards. Support compliance of the enterprise environment, including auditor support and risk mitigation.
• IT Initiatives and Enhancement: Plan, lead, and implement IT initiatives to proactively enhance IT capabilities.
• Collaboration and Partnership:  Work closely and partner with business stakeholders, IT, external vendors, and solution partners. Develop long-term relationships and provide excellent support.
• Infrastructure Administration and Support: Maintain high availability and performance of Business Application, IT infrastructure, network, cloud, and End User Computing (EUC) infrastructure. Monitor and support IT infrastructure with a high level of availability and performance.
• Troubleshooting and Incident Management: Investigate, troubleshoot, and follow up on IT infrastructure Level 2 support incidents, change management, and service requests. Ensure resolution, closure, work-around, and escalation as necessary. Root-cause-analysis (RCA) reporting on P1 and P2 incidents in respective markets.
• Audit and Compliance Support: Support IT infrastructure-related audit, compliance, and security reviews and assessments. Maintain inventory records of IT infrastructure hardware, software licenses, and support contracts.
• IT Procurement: Quotation sourcing and seeking approval, raise PR/PO on hardware request and liaise with vendor on goods/service delivery.

• Designs business development strategy, product portfolio and go-to-market strategy for the assigned markets.
• Executes new product launches in selected export countries.
• Responsible for sales revenue and P&L for the assigned markets.
• Responsible for distributor selection and managing distributor relations.
• The role requires close interaction with the Customer Service/Supply Chain and Export team.
• Prepares Annual Operating Plan (AOP) for the assigned countries, factoring cost savings and financial targets.
• Strives to deliver sustainable sales growth and financial targets in the short and medium term and seeks opportunities to exceed the set sales target.
• Executes general pricing, promotional pricing and trade margins within guidelines and pricing bandwidth.
• Monitors trade spend and provides sales and volume forecasting on a monthly basis.
• Cross functional liaison to ensure all relevant functions are aware of our key success factors and issues in the export markets.
• Monitors and analyses market trends, consumer behavior and competitor activity to identify new opportunities in selected export countries.
• Liaises with markets and Legal Department re local legal requirements re pack design; wording and use of brand Trade Marks and logos to ensure legal compliance in Export markets.

What we seek to accomplish together:

• and development of security framework, information security policies, processes / procedures and guidelines on an ongoing basis.
• compliance with these policies / procedures through ongoing security reviews and audits, not limited to log analysis and security assessment of customer ICT systems
• conduct security risk management exercise
• manage vulnerability assessment
• conduct information security awareness training
• for the development and management of customer’s security response plan. To lead and support customer in the matters of security incident resolution and response.
• of contact to assist and advise customer for ICT security related matters

Responsibilities

• Sourcing, contract and price negotiations for non-production materials and services, and purchasing projects to contribute to the profitability of the company.
•  Lead and drive Tender or Request for Proposal.
• Analysis and controlling of contractual agreements to prepare renegotiations/subsequent negotiations, initiate appropriate measures and guarantee supplies.
• Supplier selection, definition of criteria and preparation of decision for the requesting functions to ensure a defined and documented sourcing process.
• Supplier management to gain the best suppliers and guarantee an optimum supply chain.
• Consolidate and demand bundling to achieve cost savings
•  Align with Purchasing process methods & tools and ensure compliance of global and country policies as well as category management
• Collaborate with cross-country to lead & drive strategy on assigned Category

• Experienced IT Business Analyst (>10 years) with a strong track record of IT project delivery for Financial Accounting.
• Requirement Gathering: Hands on experience writing business requirements in the form of user stories, ability to transform functional requirements from Finance stakeholders to technical solutions for developers to work on.
• Solution Design: Work closely with the IT development team to design innovative solutions that meet business needs and align with architecture principles.
• Documentation: Prepare detailed business requirements documents, functional specifications to guide the development and implementation of IT solutions.
• Testing and Quality Assurance: Develop test plans, conduct user acceptance testing (UAT), and ensure that IT solutions meet quality standards and business requirements. Work closely with QA team to provide requirements for automated testing.
• Stakeholder Communication: Serve as a liaison between business stakeholders and the IT team, ensuring clear communication and alignment throughout the project lifecycles. Work closely with the Program Management team to ensure deadlines are adhered and issues escalated in a timely manner.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Finance or Accounting.
• Proven experience as a Business Analyst in an IT environment, with a strong understanding of software development lifecycle (SDLC) methodologies.
• Strong analytical skills with the ability to gather, analyze and interpret data from various sources.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Solid understanding of software development methodologies and tools such Azure DevOps and Jira is a plus
• Knowledge in physical and financial commodities trading for metals is of advantage but at least understanding the trade life cycle for: oil, ags, liquids, gas, or power
• Proven record of implementing systems like: Allegro, Aspect, Openlink, RightAngle or Triple Point (CXL) 
• Solid understanding of interface design and mapping processes between systems

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

Key Responsibilities:

• Providing excellent customer service and support, addressing customer inquiries, concerns, and issues in a timely and professional manner.
• Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
• Collaborating with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience.
• Handling customer complaints and escalations, finding solutions and resolving issues to the customer's satisfaction.
• Maintaining accurate customer records and documentation, ensuring data integrity and confidentiality.
• Identifying opportunities for process improvements and contribute to the development of customer service policies and procedures.
• Staying up to date with product knowledge and industry trends to effectively assist customers and provide appropriate recommendations.
• Conducting customer satisfaction surveys and gather feedback to continuously improve the customer experience.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Proven experience in a customer service role, preferably in the healthcare or dental industry.
• Excellent communication and interpersonal skills, with fluency in both English and Mandarin, allowing you to effectively interact with customers and colleagues in both languages.
• Strong problem-solving and decision-making abilities, with a customer-centric mindset.
•  
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Positive attitude, empathy, and a genuine passion for providing exceptional customer service.

We’re looking for an Assets Operations Senior Specialist to join our team in Singapore, focusing on Assets within the Global Products Operations area: 

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also give their money a boost by choosing from different investment options within the Wise Account.

An Assets Operations Senior Specialist's role is to support the Assets Product team as a representative of the Payment Operations organisation - to ensure that new and current products, features and processes scale efficiently and securely.

Here’s how you’ll be contributing to the Operations Team

• Provide daily support to the stakeholders involved in the launch, maintenance and improvement of products owned by Assets;

• Maintain consistent and high level execution of recurring responsibilities within the Assets domain;

• Work with Banking, Treasury, product managers and engineers of multiple teams to find solutions and opportunities for process optimisation;  

• Coordinate new products/partners set-up, testing and launches from operational side;

• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in - and outside of the organisation (from Finance to Compliance and beyond);

• Own training, communication and documentation of  the Assets Operations domain;

• Act as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise;

• Act as first point of contact for global products in Payments Operations organisation as well as Product teams.

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 2000+ Wisers with 70+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

The Logistics Specialist in Transportation is responsible for managing intercontinental and intra-Asia shipping arrangements, ensuring smooth logistics operations. This role involves handling deviations, escalations, and exceptions with Logistics Service Provider (LSP) management, collecting data for analysis and improvement projects, participating in RFQ mapping and tendering processes, generating KPI reports, and managing transportation-related claims.

Key Responsibilities:

• Coordinate intercontinental and intra-Asia shipping arrangements.
• Ensure timely and efficient movement of goods across different regions.
• Handle deviations, escalations, and exceptions with LSP management.
• Ensure timely resolution of issues to maintain smooth logistics operations.
• Collect data for future analysis and improvement projects.
• Contribute to cost-saving initiatives and the enhancement of transportation processes.
• Participate in RFQ mapping and tendering processes.
• Provide insights and support as needed to ensure competitive and effective logistics solutions.
• Generate consolidated KPI reports for transportation operations.
• Create required dashboards to provide management with visibility into logistics performance.
• Provide support in managing claims related to transportation issues.
• Facilitate resolution processes to ensure claims are handled efficiently.

We are looking for a highly analytical Finance Controller to join our Regional Finance team based in Singapore, overseeing the core business in foodpanda APAC markets.

The Regional Financial Controller will collaborate with multiple stakeholders across the APAC region and will support senior members of the team in reporting, analysis, compliance, financial planning and budgeting. The candidate will thrive in a culture of accountability and transparency and be highly responsive to the needs of the continually evolving organization. The individual will have exceptional attention to detail, but will also be a strategic thinker, excited by the opportunity to test ideas and lead projects that impact the company.

Responsibilities:

• Support senior colleagues in the monitoring of single entities and the consolidation of the APAC Financials results and participate in the creation of monthly storyline.
• Build and maintain financial models for monthly rolling forecasts and annual budgets.
• Support local teams during Month End Close - provide guidance and tools to help them improve accuracy and timeliness of MEC reporting.
• Monitor Key Performance Indicators and financial metrics, and ensure reporting accuracy.
• Prepare variance analyses to identify and explain variances.
• Prepare monthly/quarterly Management Reporting decks with a high degree of accuracy and detailed analyses.
• Work closely with the Analytics team, Finance Business Partners and Accounting team to make adjustments to existing processes and policies with a view towards improving transparency and accuracy of our financial reports.
• Design, build and implement automated financial control tools to ensure adherence to group controlling policies and the correct booking in GL accounts of specific items.
• Ad hoc tasks as required by direct manager and senior colleagues.

• Salary: Up to $4,000 per month
• Contract: 1 Year (Completion Bonus included, renewable subject to business needs)
• Location: Jurong Island (Company transport provided at pickup point)

Job Summary:

Join the HSE, Technical Coordination Section as a Facilities Management Support Specialist. You will play a key role in supporting our manufacturing operations by managing daily facilities activities and providing crucial administrative support. This position offers a dynamic work environment with opportunities to contribute to a variety of facility management tasks.

Key Responsibilities:

• Support daily operation activities in facilities management, including building maintenance/repairs, common area upkeep, office maintenance, furniture/equipment management, pantry supplies, office stationery, company buses, canteen services, company vehicles, and pest control.
• Coordinate closely with Complex Companies General Admin (GA) and service providers to ensure safe and smooth business operations.
• Assist the Facilities & Admin Manager with vendor and contract management, including sourcing and evaluating service providers to justify vendor selection for management approval.
• Process administrative services such as systematic filing of documents, assist the Facilities & Admin Manager with payments processing, and support the preparation of management reports.
• Provide administrative support to the WSH & FS Sub-Committee, including coordinating safety suggestions, safety patrols, and near-miss updates.
• Assist in coordinating activities related to ISO 9001, ISO 14001, and SS651 standards requirements.

Requirements:

• Minimum of a GCE ‘O’ level/NITEC, with at least 2 years of working experience in facilities management or the manufacturing industry preferred.
• Knowledgeable in Workplace Safety & Health practices and ISO standards is preferred.
• Team player with initiative, curiosity to learn, problem-solving skills, and strong interpersonal communication skills to work effectively with all levels of personnel.

Apply now to become a part of the dedicated team and contribute to maintaining a safe and efficient work environment!

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

• Perm and comfortable to work at Jurong Island
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues.
• Proven strong experience in network & server experience with CCNA certification

The Site IT Engineer provides specialized support to IT Administrators and contractors within the assigned region, offering expert advice and resolving complex issues related to PC's, laptops, servers, Microsoft Office, collaboration tools, security, and networks.

Job Description

• Provide L1 and L2 technical support for up to 200 users, ensuring timely communication regarding progress, issues, and improvements.
• Resolve computer software and hardware problems in accordance with Group IT policies and standards, emphasizing root cause analysis and knowledge sharing to prevent rework.
• Maintain and support network and regional systems for process automation and local databases, addressing needs such as safety incident registration and compliance.
• Drive improvement of IT systems and processes, contributing creative and innovative ideas to site management.
• Lead on-site end-to-end projects within the region, ranging from infrastructure upgrades to core service changes, with varying complexity and duration.
• Represent multiple sites and offices, attending meetings, reporting findings, and implementing solutions independently.

• Degree
• Familiar with cyber security principles and best practices
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues
• Proven strong experience in network & server experience with CCNA certification
• Certificates:
• Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals);
• ITIL v4 Foundations;
• Cisco CCNA
• Show interest in and be aware of latest trends in IT.
• Fluent business English and local-language speaker.
• Comfortable to work in a multi cultural environment with IT contacts all over the region.
• Team player

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bouns
• Medical & Insurance Coverage
• Flexi Benefits

The Opportunity:

We, at Flywire, are seeking a Client Experience Specialist. In this role, you will provide support to our clients across a number of products and services. This support will be delivered not only through 1:1 inbound inquiries but also through engaging and educational proactive interactions. You will also serve as an escalation point for payer inquiries when client awareness and/or involvement is required. 

Your primary stakeholders outside of the Client Experience team will be Flywire Relationship Managers and our Cash Management team. Through cross functional collaboration, you will provide top-notch service to Flywire’s clients resolving their daily inquiries and optimizing their (and their payer’s) usage of Flywire products. 

• Provide solutions to complex client issues by phone, chat, and email with speed, professionalism and empathy
• Be the first point of contact for non-strategic client inquiries
• Be a brand ambassador leaving a positive impression on every interaction
• Be an escalation point for our Payment Experience & Support teammates when client context is required, serving as a content expert for client utilization of Flywire Products
• Support the Senior Specialists and global Team Lead as needed with project-related tasks 
• Collect feedback to better understand client challenges as well as client (and their payer) trends. Be the voice of the client within Flywire escalating insight both within the Client Experience team and beyond
• Contribute to the Client Experience function by using data analysis & feedback to identify areas of internal efficiency 
• Take an active role in identifying content gaps in our external and internal knowledge base, assisting in content creation as needed

Assurity Trusted Solutions (ATS) is a reputable subsidiary of the Government Technology Agency (GovTech), dedicated to operating the National Authentication Framework (NAF) and National Certification Authority (NCA) in Singapore. Our primary focus is to establish trust in the use of digital services by providing secure and convenient identity management solutions.

We are currently seeking an IT Project Management and Procurement Specialist to join our team and contribute to our mission of enhancing Singapore's competitiveness as a trusted ICT hub for citizens and businesses.

A brief summary of your job responsibility:

• Manage and execute the procurement of ICT systems, goods and services in a timely manner. This includes the preparation of all procurement deliverables for each procurement project assigned;
• Be part of various project teams to complete the procurement project on time;
• Provide business perspective in project teams;
• Draft, review and refine structure of tenders, contractual terms and requirement specifications for the procurement of the ICT systems, good and services;
• Understand the government procurement policy and advise project teams on meeting such policies while enabling project needs to be met;
• Identify potential procurement risks and its implication to the project stakeholders, and propose mitigating measures to manage the risks;
• Review proposals from suppliers;
• Review, clarify and negotiate business requirements with suppliers;
• Perform billing governance and operations to ensure business sustainability and adequate cashflow;
• Interact closely and partner with the business units to provide billing support and analysis;
• Handle month/year-end closing of billing and accruals;
• Ensure billing functions are executed within the stipulated deadlines or/and tender specifications;
• Engage vendors in relation to billing matters such billing disputes and draw up the billing framework for vendors' compliance;
• Work with auditors and awarded vendors on vendor's billing audit matters;
• Use of billing templates and validation tools to ensure billing governance and processes are adhered to;
• Drive innovation on work processes;
• Monitoring and Track Project Expenses and Timeline;
• Ensure that records and documentation of projects and related issues are kept updated; and
• Any other duties that may be assigned

To succeed in this role, you will ideally have:

• Be familiar with Government IM on Procurement
• Minimum 8/10 years of relevant working experience, preferably in both procurement and billing;
• Good knowledge of government infocomm environment;
• Good knowledge of ICT Procurement and contract management practices;
• Ability to communicate effectively across all levels;
• Team Player and Self-Motivated;
• Able to consolidate multiple streams of information into a cohesive whole; and
• Good command of the English Language, both written and spoken.
• Proficient in Microsoft Office in particular Microsoft Excel and Powerpoint.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• We have flexible working hours with hybrid working arrangements.
• Contract Staff enjoys the same benefits as Permanent Employees.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.