Job Description
The Sales Account Manager is responsible for identifying, engaging, and closing new sales opportunities to drive revenue growth for the organization. This role involves prospecting for new clients, managing the sales pipeline, and nurturing client relationships to secure long-term business. The candidate must have a strong understanding of the company’s products and services, as well as industry trends, to effectively position solutions to meet client needs.

He/She needs to adhere to ISO27001 policy and procedure.

Educational Qualification:

• Bachelor's degree in Business Administration, Marketing, IT, or a related field.

Minimum Working Experience:

• At least 3-5 years of experience in sales, account management, or business development in the IT industry.

Skills and Competencies:

1. Sales Expertise:
   • Proven track record of meeting or exceeding sales targets.
   • Experience in prospecting, cold calling, and closing new business deals.
   • Strong negotiation, presentation, and communication skills.
2. Technical Knowledge:
   • Solid understanding of IT solutions, including Cyber Security, Cloud Services, Managed Services, and IT Support Services.
   • Ability to understand and articulate technical concepts and solutions to clients.
   • Awareness of industry trends and emerging technologies.
3. Relationship Management:
   • Skilled in building and maintaining strong client relationships to ensure long-term business growth.
   • Experience in managing the sales pipeline and CRM tools.
4. Compliance and Policy Adherence:
   • Knowledge of and commitment to adhering to ISO27001 policies and procedures.

Personal Attributes:

• Results-driven with a focus on achieving sales goals.
• Proactive and self-motivated, with the ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to think strategically.

Additional Qualifications (Preferred):

• Experience in working with enterprise-level clients.
• Certification in sales or IT-related disciplines is an advantage.
• Familiarity with ISO27001 standards and processes.

POSITION SUMMARY

An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical problems.

JOB RESPONSIBILITIES

• Provide support for end user desktops and laptops which include but not limited to internal hardware component replacements.
• Network, Desktop & Server OS support & administration.
• Provide first level troubleshooting & installation of software or firmware applications.
• Install, support & maintain IT peripherals such as keyboard, printer, projector & others.
• Support recurring tasks such as back up, patch management, IT system monitoring, cyber-security protection from viruses and spam wares attack, etc.
• Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems
• Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
• Planning, developing, and maintaining SQL databases.
• Maintaining the company intranet with basic programming.
• Attend to emergency calls & weekend /off hours support.
• Any other responsibilities & ad hoc assignment as required.

JOB REQUIREMENTS

• NITEC or higher.
• Min 1 year experience in IT field works.
• Knowledge of current Windows & mobile operating systems.
• Good knowledge in IT hardware & administration support for Microsoft Windows.
• Strong analytical & problem-solving skills.
• Candidates who are familiar Microsoft Dynamics NAV/Business Central, Microsoft Windows Server, Microsoft SQL Server, ASP.NET/.NET Core will have an added advantage.

• Management of CAPA from tracking, including follow-ups and closure.
• Management of Change Control, Deviations, from tracking, follow-ups and closure.
• Review quality process control plan, drive quality issues to root cause, corrective actions and improvements.
• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Coordinate and assists during customer visits and audits.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Review the implementation and efficiency of quality and inspection systems.
• Collect, compile statistical quality data, and analyze data to identify areas for improvement in the quality system.
• Review of analytical reports, and batch records (manufacturing and packaging).
• Perform SAP QM setting, review test results, block / unblock of finished products.
• Manage customer queries, customer satisfaction surveys, and questionnaires and other quality / regulatory purpose documentation requests.
• Investigate customer complaints and non-conformance issues.
• Consolidate data to create the annual product quality review report.
• Track quality performance and initiate quality improvement plans.
• Perform risk assessments and monitor risk management activities at quality level.
• Conduct / perform training to employees to improve GMP / international standards certification awareness and compliance.
• Perform any other duties and responsibilities as assigned from time to time.
• Comprehensive knowledge in GMP and Food Safety Management System (HACCP) and knowledge in ISO 22000 certification, Quality compliance.
• Experience in batch release for API, QMS/FSMS Management, internal audit, validation activities, training management, Deviation/CAPA/Change Control, OOS.

Job Scope: Ergonomics Specialist

--------------------------------------------

As Ergonomics Specialist, you will be responsible for planning and implementation of:

• Workspace Ergo Audits

• Personal Ergonomics Assessments

• Risk Assessments

• Accident Prevention and Safety Advisory

• Product Design Reviews

You will also be part of assisting with Ergonomics Training Courses, Conducting Research, and Managing Events organized by Synergo from time to time.

Being a consultant role with significant client-facing activities in multi-national

companies, a good command over English (both written and spoken), project management capabilities and team-playing skills are essential requirements.

Qualifications and Experience

-----------------------------------------

A Diploma or Bachelor’s degree in Human Factors, Safety, Occupational Health, Physiotherapy or related disciplines is a minimum requirement. At least 1 year experience of doing similar activities is preferred. You will also undergo internal training after selection.

Compensation and Benefits

--------------------------------------

SGD 3.5K - 6K per month.

The compensation package includes salary, attractive perks, annual bonus plus benefits.

A systematically designed, long-term career track is assured. Since we execute projects throughout Asia Pacific region, some travel will be necessary.

Please send your resume to [email protected]

• Cut tiles and shape them properly to ensure they fit around obstacles and in tight corners and odd spaces using power and hand tools.
• Form tile beds using concrete, plaster, mastic, cement, glue or mortar utilizing tools such as screeds, brushes and trowels.
• Align tiles and straighten them with straightedges, levels, and squares to ensure patterns are even and precise.
• Cut, install, polish and surface granite and marble and ensure accuracy during the installation process for lasting results.
• Prepare various surfaces for tiling with waterproo ng material or lath and by cleaning the surfaces properly.
• Create decorative wall and oor designs by laying and settingmosaic tiles in kitchens, bathrooms and living rooms.
• Tap tiles into place carefully using tools to properly adhere tiles to the base, making sure not to break or damage tiles.
• Follow blueprints precisely and mark and measure surfaces that need to be tiled to determine how to go about jobs.
• Must have at least 2 years experience in tiling works
• Able to work Over Time.

Job Responsibilties:

• Collaborate with the consulting company to implement the SAP Production Planning (PP) module (new deployment).
• Coordinate and optimize the PP module business processes within the group, and implement cross-departmental workflow reengineering.
• Drive the expansion of the SAP PP module across the group's production bases.
• Train key users of the SAP/PP module within the group.
• Continuously optimize and improve SAP PP.

Job Requirement:

• Degree or higher, with over three years of internal consulting experience in SAP/PP modules.
• Experienced in business process analysis and reengineering, with a solid understanding of PP module operations.
• Proficient in SAP table structures, IT SQL knowledge, and SAP report development.
• Willingness to travel internationally for projects; candidates who can work across borders are preferred.

Job Responsibilities:

Maintain confidentiality of HR related matters

Talent Placement:

• Assist on the talent sourcing, CV filter, interview arrangement, talent placement using different various recruitment channel.
• Assist on talent mapping pool data statistic / analysis

Other HR operation issues:

• Assist in team building support to the team, helping to consecutively improve morale of the team;
• Assist in the provision of regular and relevant HR reports, including updating and maintaining employee benefits, employment status, and similar records.

Candidate Requirement

• Bachelor Degree in Human Resource Management, Business Studies/Administration/Management or equivalent;
• Able to work independently in a fast-paced changing environment;
• Proactive working attitude; Able to work under pressure;
• Familiar with Microsoft office; especially proficient in Power Point, strong in prepare presentation slide. Photoshop is a plus
• Good communication skills and likes to interact with all levels of people;

Next Step

Click “apply” or send resume to: Ryce [email protected]

EA Licence No.91C2918| Personnel Registration No. R23117258

The Global Information Security (GIS) Cyber Brand Defense (CBD) team investigates and engages external digital threats that impact the bank’s interests. This includes identifying, investigating, and remediating cybersecurity threats. This role would support the Executive Digital Protection Program in enrollment, manual scanning for cyber threats and managing vendor relationships to provide white glove service to executives and reacting in real-time to threats as they arise.

Cyber Brand Defense Specialists are expected to operate independently and leverage best-in-class investigation skills across multiple concurrent investigations to find external engagement opportunities that reduce risk to the firm, the firm's interests or customers. CBD Specialists are expected to apply existing risk frameworks with minimal supervision. Leveraging multiple toolsets and vendors to achieve desired end state are required; CBD Specialists are also expected to identify opportunities to improve existing toolsets or expand vendor capabilities to meet changing threats. Succinct communications, timely investigations and outcomes, and responsible stewardship is expected.

Required skills:

• A broad knowledge of computer networking, log analysis, information security principles, and adversarial tools and techniques
• Strong analytical skills/problem solving/conceptual thinking
• Able to identify, analyze and address cyber security issues or threats, including emerging tactics or techniques
• Capability to convey a cyber-security issue or threat to an external firm in a way that demonstrates how it violates the Terms of Service or Community Standards
• Ability to resolve issues with minimal negative impact and risk to the organization
• Confident and capable written and oral presentation skills
• Strong project management skills
• Ability to work independently with little oversight managing multiple investigations simultaneously
• Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understandingMust have strong leadership skills and qualities which enable you to work with peers and various levels of management
• Demonstrated vendor management skills
  

Desired skills:

• Bachelor's degree in Information Technology or related field
• Experience in the remediation of information security risks/vulnerabilities
• Experience with network monitoring and intrusion detection systems
• Ability to work with technical and non -technical individuals
• Persistent and logical investigator

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected].

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Marketing Specialist

We are looking for a  Marketing Specialist to join us and work on exciting projects for our client - a leading video streaming service and their newest product. This enables more people to connect to this through their homes for a more collective experience. This role will see you work with global, regional, and local marketing managers and be responsible for driving campaign strategy and execution and laying the foundation for growth marketing and go to market activities in the region. 

Role: 

• Support growth marketing, GTM planning and programme management for the client and its service in the region.
• Project manage and execute growth marketing campaigns (e.g. brief development, media plan, experiment design, reporting results & learnings). 
• Lead localisation of campaigns across the region. Work with agencies to develop creative assets and localise them across multiple markets. Project manage localisation reviews of global and regional growth campaigns.
• Manage multiple stakeholders to bring campaigns to life. Provide regular status updates to cross-functional marketing teams.
• Support with team operations (the rhythm of business, capacity planning etc.)
• Collaborate with global, country and cross-functional teams and external agencies (e.g., creative development, production, and deployment agencies).

• Collaborate closely with the GTM team to translate campaign objectives into impactful creative briefs and ensure alignment between media strategy and creative execution.
• Lead the development and execution of A/B testing strategies to optimise campaign performance and creative effectiveness.

You:

• Bachelor's degree or equivalent practical experience
• 6+ years of marketing experience, including multi-stakeholder management across markets
• Industry experience working in the consumer-facing industry, consultancies, or an internet-based product or service
• Experience in growth marketing as well as project and campaign management
• Strategic mindset and continuous curiosity, with a unique combination of data-driven decision-making and pragmatic bias for action.
• Demonstrated talent at building strong collaborative partnerships with cross-functional teams and being adept at influencing strategy and investments with insights and data.
• Exceptional verbal and written English communication and presentation skills.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

Roles & Responsibilities

Job Description:

• Receive daily all type of shipment pricing request from company network, working agents and potential agents from the company network
• Review of ad-hoc and RFQ, RFP and RFI documents and final pricing compilation
• Recommend pricing strategies on RFQ
• Requesting of pricings from shipping lines and co-loaders
• Liaise with local/overseas working vendors and partners for their competitive pricing
• Review all received pricing for pricing sanity check,RFQ completeness quality checks
• Ensure to provide competitive timely pricing to daily enquiries and requests.
• Feedback and review internal and external pricing structure
• Escalate pricing issues that significantly impact short term and long-term pricing strategy
• Provide cross-country support whenever required
• Experience in Tender Management required
• Experience in OOG product will be an added advantage

Job Requirement:

• Analytic thinking and reading skills.
• Enthusiastic and capable of handling challenging tasks.
• A detail-oriented, meticulous, and independent individual who works smart and possesses strong communication skills.
• Full time position with immediate availability
• At least 2 Year of working experience in the related field is required for this position.

Job Purpose

A Derivatives Specialists within ICE Fixed Income & Data Services provides professional, detailed, customer-focused support to position ICE in providing pricing and analytics derivatives offerings to the buy side, sell side and other financial institutions within APAC. It encompasses a variety of business development activities aimed at increasing the breadth of clientele in this business area.

The ideal candidate will have an entrepreneurial spirit, be determined and persistent in their approach and have the capacity to thrive as a role-player in a dynamic, team environment.

The primary function is specialization of ICE’s derivative product suite within the ICE Fixed Income & Data Services. In aid of this, specialists actively engage with clients to understand their requirements and challenges, articulate how ICE Data Derivatives’ solutions serve client needs, and work hand in hand with relevant internal teams to advance all aspects of the sales cycle, from prospecting to contract.

Responsibilities

• Acquire deep product knowledge and understanding of ICE Data Derivatives product suite to become a technical expert and consultant to the sales organization
• Position and demonstrate ICE products and services with the overall objective to grow revenue and ensure ICE maintains a dominant position in their respective markets
• Garner a deep understanding of organizational groups and business priorities of key clients in the region
• Collaborate with sales, relationship management to identify opportunities and deliver value-added solutions to enhance our clients’ business
• Protect Existing Revenue by actively engaging with existing clients, which includes on-site visits, training, feeding through feedback to support and product management
• Respond to technical client queries in a prompt and comprehensive matter
• Support sales outreach, both remote and on-site, to promote the value proposition of ICE products and services
• Travel within the region may be required occasionally

Knowledge and Experience

• At least 3 years of experience
• Experience either working at, or facing off with, tier-1 financial institutions
• Strong market knowledge in at least one of the following asset classes, with solid familiarity in others: Commodities | Equities | Fixed Income & Interest Rates | Foreign Exchange | Credit Derivatives
• A solid understanding of what departments/desks/individual roles are within banks/funds
• Outstanding listening, verbal and written communication skills
• Strong presentation skills & analytical skills
• The ability to work both collaboratively within a team environment, and independently where required
• A self-motivated, patient problem solver with a strong willingness to learn
• Fluent in English, native mandarin speaker preferred, knowledge of any other north-Asian languages is an advantage

Schedule

This role offers work from home flexibility of one day per week.

Job Description

• Loading and unloading of goods
• Delivery of goods and dispatch of documents
• Picking, Packing and issuing of stores
• Housekeeping of warehouse
• Any adhoc task as assigned

Requirements

• Basic computer knowledge
• Experience in working in similar industry is an added advantage
• Candidate with Class 4 driving license is a plus

As an IT Business Analyst, you will collaborate with different stakeholders to analyze, document, and translate business requirements into effective technical solutions. Your role includes supporting tools and software for daily operations, enhancing communication, internal staff collaboration, and business reporting.

Key Responsibilities

• Collaborate with Stakeholders: Partner with business leaders to gather, document, and prioritize requirements for new business applications and enhancements, ensuring alignment with organizational goals.
• Analyze and Optimize Processes: Evaluate existing workflows and processes, identifying opportunities for improvement to drive operational efficiency.
• Lead Projects: Manage end-to-end project lifecycles, including planning, execution, and implementation of system configurations and customizations.
• Bridge IT and Business: Translate business needs into clear technical specifications for development teams, ensuring seamless delivery of application functionality.
• Monitor and Optimize Systems: Analyze application performance metrics, identify areas for improvement, and implement changes to enhance efficiency.
• Facilitate Training and Adoption: Design and deliver training programs and materials to ensure effective user adoption and empower stakeholders to maximize application potential.
• Support and Enhance Applications: Act as the primary point of contact for internal application support, resolving issues, and driving continuous improvement

Requirements

Educational Background: Degree or diploma in IT, Computer Science, or a related field.

Experience:

• At least 3 years of hands-on experience in projects and business application support.
• Previous project implementation experience is an added advantage.

Technical Skills:

• Proficient in enterprise IT applications (e.g., SAP, NetSuite, CRMs), SharePoint, Microsoft Office 365, and custom-developed applications.
• Demonstrated ability to quickly learn and adapt to enterprise applications and business processes.

Core Competencies:

• Strong analytical and problem-solving skills.
• Excellent teamwork and collaboration abilities.
• Proven self-starter with the ability to work independently under minimal supervision.
• Effective communication and interpersonal skills to work closely with end-users and vendors.

Industry Knowledge: Experience in the early childhood education sector is a plus.

Eligibility: Open to Singaporeans and Permanent Residents who meet the above criteria.

• Provide IT support for Vessels via remote tools or vessel visit if required;
• Support and ensure normal IT server operations within the company and vessels;
• Ensure that Company’s IT Policy is updated and adhered to;
• Maintain and update Office Hardware inventory
• Administer Company's Marine ERP's;
• Ensure that backup and replication is done for ERP's and office servers
• Conduct IT training for new users or technologies;
• Coordinate with vendors and service providers when required;
• Actively explore and deploy new software/hardware, unit standards, policies and procedures and effectively manages to achieve them when required;
• Prefarable 3 years of experience in IT support in a shipping (marine) will be added bonus.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Job Duties:

The Candidate is to be proficient in information gathering and reporting that include:

• Compile and organise project-related information
• Schedule and organise meetings with stakeholders and vendor
• Prepare agendas and take detailed minutes
• Follow up on action items from meetings
• Prepare regular status reports for the project manager

The Candidate is to be proficient in document management that includes:

• Maintain and organise all project-related documents including minutes of meetings provided by vendor.
• Ensure version control of important files
• Create and update project documentation as needed

The Candidate is to be proficient in stakeholder communications, timeline and milestones tracking that includes:

• Act as a liaison between Project Manager and internal stakeholders
• Distribute project updates and communications
• Manage and respond to routine project-related queries
• Monitor project timelines and alert Project Manager of any potential delays
• Track milestone completions and deliverables
• Update project management tools with current progress

The Candidate is to be proficient in quality control support and change request management that includes:

• Assist in coordinating quality assurance activities
• Help manage the user acceptance testing (UAT) process
• Collect and organise feedback from UAT sessions
• Log and track change requests
• Assist in assessing the impact of proposed changes
• Help communicate approved changes to relevant parties

The Candidate is to be proficient in vendor coordination and administrative support that includes:

• Assist in managing day-to-day interactions with vendors
• Track vendor deliverables and performance
• Coordinate vendor meetings and communications
• Handle project-related administrative tasks
• Help coordinate training sessions for internal staff
• Assist in co-creating training materials with vendor.
• Support the security onboarding of new team members from vendor to the project
• Support in post implementation

Job Requirements:

• The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.
• Have at least two (2) years of working experience in the IT projects
• Competent in Microsoft applications including Word, Excel and Outlook.
• Good to have experience using Project Management tracking tools such as Confluence, Jira.

Interested candidates may apply with updated CV to [email protected] and [email protected]

Key Responsibilities:

Information Gathering & Reporting:

• Compile and organize project-related information.
• Schedule and coordinate meetings with stakeholders and vendors.
• Prepare meeting agendas and document detailed minutes.
• Follow up on action items discussed in meetings.
• Prepare regular status updates for the Project Manager.

Document Management:

• Maintain and organize all project-related documentation, including minutes from vendor meetings.
• Ensure proper version control of key project files.
• Create and update project documentation as necessary.

Stakeholder Communication & Milestone Tracking:

• Serve as a liaison between the Project Manager and internal stakeholders
• Distribute project updates and communications effectively.
• Address and respond to routine project-related queries.
• Monitor project timelines, flagging potential delays to the Project Manager.
• Track milestone achievements and deliverables.
• Keep project management tools updated with the latest project progress.

Quality Control & Change Request Management:

• Assist with the coordination of quality assurance activities.
• Support the user acceptance testing (UAT) process.
• Collect and organize feedback from UAT sessions.
• Log and track change requests, assessing their impact.
• Communicate approved changes to relevant parties.

Vendor Coordination & Administrative Support:

• Assist in managing daily interactions with vendors.
• Track vendor deliverables and performance.
• Coordinate meetings and communications with vendors.
• Handle administrative tasks related to the project.
• Support the coordination of training sessions for internal teams.
• Assist in developing training materials in collaboration with the vendor.
• Facilitate the security onboarding of new vendor team members.
• Support post-implementation activities.

Requirements:

• A degree in Information Technology (IT), Computer Science, or a related field.
• At least two (2) years of experience in IT project management.
• Proficiency in Microsoft applications such as Word, Excel, and Outlook.
• Experience with project management tools such as Confluence and Jira is a plus.

We seek a skilled IT Application Support Analyst to join our consultancy team. This role requires expertise in supporting application deployments, troubleshooting technical issues using SQL, and collaborating with stakeholders to drive operational success.

Key Responsibilities:

Application Deployment and Support

• Assist in deploying enterprise-level applications, ensuring smooth implementation and minimal disruption.
• Troubleshoot and resolve application issues using SQL queries and other diagnostic tools.

Business Process Evaluation

• Analyze current business processes to identify inefficiencies and recommend improvement solutions.

Requirements Gathering and Analysis

• Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with organizational goals.
• Document findings and communicate them effectively to relevant teams.

User Acceptance Testing (UAT)

• Conduct UAT to validate applications meet quality and functional specifications.

Stakeholder Collaboration

• Engage with stakeholders to gather critical insights and produce clear, actionable reports.

Project Coordination

• Support project management tasks, including developing plans, tracking progress, and ensuring timely delivery.

Qualifications and Skills:

• Proven experience in IT application support or a similar role.
• Proficiency in troubleshooting application issues using SQL.
• Strong analytical and problem-solving skills.
• Excellent documentation and communication abilities.
• Experience in user acceptance testing and application deployment.
• Familiarity with project management practices is an advantage.

Why Join Us?

Joining our consultancy means being part of a collaborative team that works on impactful projects for leading enterprises. This role offers opportunities to enhance your skills and contribute to delivering high-quality IT solutions.

about the company
Our client is a global leader in networking, IT, and cybersecurity solutions, offering innovative products and services that empower businesses and individuals to connect, communicate, and thrive in a digital world. Known for driving technological advancements, the company provides cutting-edge solutions in areas such as networking infrastructure, cloud computing, collaboration tools, and security, making it a trusted partner for organizations worldwide.

about the job
As the liaison between the customer and technical support teams, you will oversee all aspects of the service process, driving improvements and ensuring high standards at every stage. This role offers significant exposure to both internal teams and external customers, providing an opportunity to make a meaningful impact.

The ideal candidate possesses excellent project management and communication skills, demonstrating the ability to diplomatically influence, effectively manage relationships, and navigate challenging situations under pressure.

• Serve as the single point of contact for operational issues, coordinating technical challenges and customer requirements.
• Build and maintain relationships with internal customer management teams.
• Represent customer needs to post-sales support teams and relevant organizations.
• Oversee case management to ensure timely resolution (bi-weekly), following up on action items and providing customers with updates on escalated or priority issues.
• Conduct and coordinate weekly conference calls to share status reports and present quarterly updates with an analysis of customer support needs.
• Educate customers on organizational processes and procedures.
• Deliver regular status reports to management.
• Travel for quarterly customer site visits to review operational activities, customer satisfaction, and provide a gap analysis.
• Manage customer-facing projects and internal complex service improvement initiatives.

skills and experience required

• Possess a BS/BA degree or equivalent, with 3-5 years of experience in customer support, project management, or related business roles.
• Exhibit strong communication, influencing, and presentation skills.
• Demonstrate the ability to engage cross-functional resources to address and resolve customer issues.
• Have a solid understanding of software tools used for reporting and research purposes.
• Capable of utilizing tools to conduct customer satisfaction and gap analyses, and offering actionable recommendations.
• Proficiency in technical/networking knowledge such as CCNA or equivalent.
• Familiar with products, solutions, and project management concepts.
• ITIL certification preferred.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [email protected] (EA: 94C3609 /R23111951)

Job Description:

The candidate manages systems and infrastructure and help desk function. He/She focuses on strategic and policy development aspects that will have medium term consequences on the operation of the function and impact elements of organisation performance. He is responsible for overseeing the incident resolution and business continuity plans along with IT administration. He focuses on setting goals and priorities, allocates accountability among staff, manages the career development of others, liaises with professional staff and other managers, advises the business on technology related issues and engages in medium-term planning.

He is familiar with enterprise architecture frameworks, infrastructure and systems, and application monitoring tools.

The Candidate possesses an end-to-end understanding of an organisation's system environment and its critical elements that need to be actively managed to ensure service levels are met. He is driven leader, able to align the team behind strategic business priorities and to motivate key stakeholders to strive for continuous improvement at all levels.

The Candidate is responsible for providing pre-sales technical expertise to the sales team and clients during the sales process. He/She delivers presentations and technical demonstrations of the organisation's products to prospective clients. He translates the client's business requirements into technical specifications and requirements, and provides technical inputs for proposals, tenders, bids and any relevant documents. He uses prescribed guidelines or policies to analyse and solve problems.

He works in a fast-paced and dynamic environment, and travels frequently to clients' premises for technical sales pitches and meetings. He is familiar with client relationship management and sales tools. He possesses deep product and technical knowledge, and is knowledgeable of the trends, developments and challenges of the industry domain.

The Candidate displays effective listening skills and is inquisitive in nature. He possesses deep technical and domain knowledge, pays attention to detail, and has strong analytical and problem-solving capabilities. He has a service-oriented personality and is a team player who works towards developing solutions collaboratively.

He/She needs to adhere to ISO27001 policy and procedure.

Job Requirements:

Working Experience Required

• 8-10 years of relevant experience in IT systems and database administration, help desk operations, and incident resolution management.
• At least 3-5 years of experience in a leadership role focusing on strategic planning, team alignment, and driving business priorities.
• Proven experience in pre-sales technical support, including delivering presentations, conducting technical demonstrations, and translating business requirements into technical solutions.

Qualifications and Skills

1. Technical Expertise

• Proficient in enterprise architecture frameworks, database administration, and system monitoring tools.
• Familiarity with ISO27001 standards, policies, and procedures.
• Extensive knowledge of the latest industry trends, developments, and challenges in the IT domain.
• Strong understanding of IT business continuity planning and incident resolution processes.

2. Leadership and Strategy

· Demonstrated ability to set strategic goals, allocate responsibilities, and manage the career development of team members.

· Proven capability in liaising with professional staff and stakeholders to drive organizational objectives and service improvements.

· Adept at aligning team efforts with medium-term business strategies and fostering a culture of continuous improvement.

3. Pre-Sales and Client Engagement

· Skilled in providing technical expertise during the sales process and creating technical inputs for proposals, bids, and tenders.

· Experienced in client relationship management and utilizing CRM tools.

· Strong presentation and communication skills, with the ability to engage effectively with clients and stakeholders at all levels.

4. Analytical and Problem-Solving Skills

· Strong analytical skills to diagnose, analyze, and resolve technical issues promptly.

· Detail-oriented and inquisitive, with a service-oriented mindset and team-player attitude.

Other Requirements

· Willingness to work in a dynamic, fast-paced environment.

· Availability to travel frequently to clients’ premises for technical sales pitches and meetings.

· Ability to adhere to strict compliance standards, including ISO27001 policies.

Please click below link for application:

https://sg.quickhr.co/view_job.php?jd=NnF1aWNrX2hyX3JlY3J1aXRtZW50&cd=NDAyMnF1aWNrX2hyX3JlY3J1aXRtZW50

Job Summary:

The IT Project Coordinator is responsible for supporting the planning, execution, and delivery of technology projects. This role involves working closely with stakeholders to understand their requirements, communicating these to the development team, and ensuring projects are completed on time and within scope.

Job description:

· Stakeholder Management: Understand and gather project requirements from stakeholders. Act as the primary liaison between technical teams and non-technical stakeholders.

· Communication: Clearly and promptly communicate project expectations, milestones, and progress to team members and stakeholders.

· Project Tracking: Oversee and monitor the progress of projects using project management tools to ensure timely delivery. Maintain detailed project documentation, including logs for all project tasks.

· Priority Management: Assess project priorities and constraints to allocate resources and timelines effectively.

· Task Delegation: Delegate tasks and responsibilities to appropriate developers based on their skills and project needs.

· Testing and Deployment: Coordinate with QA teams to ensure projects meet the required standards before deployment. Oversee the testing phases of the project lifecycle.

· Documentation: Keep comprehensive project documentation including stakeholder requirements, project progress reports, and final deployment deliverables.

· Design Tools Familiarity: Utilize flowchart diagrams and wireframes to plan and present project specifications clearly.

Working schedule & Salary package

• 5 days working per week Monday – Friday (9.00am – 6.30pm), 2 day off.
• $2,800 - $3,800 SGD (Depends on experiences)

What we offer

• Annual salary increment & Bonuses!
• Medical / TCM / Optical / Dental claims!
• Career progression

Requirements:

· Educational Background: Bachelor’s degree in Computer Science, Information Technology, Project Management, or a related field.

· Experience: 2+ years of experience in project coordination or management within an IT environment.

· Technical Skills: Proficiency with project management software (e.g. JIRA, GitHub). Understanding of software development and web technologies. Skilled in using tools for creating flowcharts and wireframes.

· Soft Skills: Excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and a proactive approach to resolving issues and risks.

· Certifications: Certification in Project Management is preferred.

Additional Skills:

· Ability to work in a fast-paced, deadline-driven environment.

· Strong organizational skills with the ability to manage multiple priorities simultaneously.

· Keen attention to detail and commitment to excellence.

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Overview

The Procurement Specialist is responsible for ensuring items or services are purchased from specified suppliers and are delivered upon agreed terms and conditions, seeking maximum value for the company including agreed time and cost. The Procurement Specialist is responsible for delivering high-quality purchasing services on a day-to-day basis according to defined procedures, respecting quantity, quality and timing. This person ensures quality of services provided and contributes to improvement and knowledge management of purchasing processes.

Responsibilities

· Execute the Purchase Order (PO) management workflow starting from PO creation, issuance, monitoring, coordination with suppliers and internal stakeholders.

· Driving business outcomes with tracking the status of POs, identify and react on immediate shortage to ensure timely delivery.

· Ensure that a PO is created and maintained correctly (prices, currencies, quantity, delivery dates etc.), and follow up on any issues related to PO creation.

· Use SAP to perform tasks related to PO execution and maintenance, exception messages, track demand and supply situation,nonconformance management, return to vendor (RTV) process, payment issues and procurement key metrics reporting.

· Manage day-to-day interactions with suppliers, Procurement Specialists in hub, planners and other Supply Chain functions, i.e. Sourcing and Supplier Leaders.

· Collaborate with internal departments to understand their requirements for goods and services.

· Apply end-to-end supply chain process knowledge in daily tasks to deliver results effectively in the wider organization.

· Perform problem solving and sound decision-making for issues with users.

· Escalate complex issues to the Supply Chain Lead.

· Support Sourcing team in Parts and Process Qualification process for First Article (FA) PO execution.

· Generate and analyze procurement reports to uncover insights and deliver impactful updates to internal teams, enabling informed decision making by stakeholders.

· Track deviations and raise nonconformances in QUEST.

· Propose documentation changes and process improvements when required.

· Participate in continuous improvement projects.

· Use all required procurement tools when required or mandated by process (Ariba, ASL, QUEST, Global Traceability portal).

· Ensuring compliance with regulatory requirements, company policies, and sustainable/ethical standards in procurement activities.

Job Requirement

· Knowledge of supply chain and procurement

· Strong personal computer skills required

· Prior experience as a functional user with business systems such as SAP and ARIBA

· Proficient in Microsoft Excel (vlookup, pivot tables), PowerPoint.

· Ability to communicate effectively and professionally both verbal and written

· Strong problem solving and analytical skills.

· Proactive attitude towards work, teamwork, and cooperation.

· Ability to prioritize and multitask with excellent organizational skills.

Roles & Responsibilities

If you enjoy interacting with people and are a driven individual who strives on challenges, we want you to join us.

About Us

Winz Alliance is rapidly growing and we are expanding to better connect and serve our customers.

Why Join Us

With well-crafted step-by-step scripts and quality leads, we provide what you need to excel in telemarketing. Your determination and our support will be a powerful combination for your success.

Job Responsibilities

• Making cold calls to prospects within Singapore.
• Arrange appointments for MAS-regulated financial products.
• Provide follow-up and coordination.

Job Details

• Salary: $12 - $15/hr
• Work schedule: Mon to Fri, 9am - 6pm

Job Requirements

• Proficient in English
• Able to work independently while following our script.
• Resilience.
• Prior telemarketing experience is an advantage but not required.

How to apply

Shortlisted candidate will be contacted.

Job Responsibilities:

1.Influencers development: Search, contact and cooperate with local influencers on Instagram, TikTok, Youtube etc that match the brand, and maintain long-term cooperative relationships with established high-quality influencers to promote brand marketing goals.

2.Send samples and urge manuscripts: Apply for sample delivery, pay attention to logistics dynamics, and ensure that influencers receive products in time; follow up on production schedules to ensure that influencer content is published on time.

3.Content creation: Provide creative support and guidance to ensure high-quality influencer content output.

4.Data analysis: Organize and record influencer-related materials and data, analyze the advantages and disadvantages of materials, and put forward improvement opinions and suggestions.

Job Requirements:

1. College degree or above

2. More than one year of influencer operation experience, with relevant KOL and MCN resources preferred

3. Strong communication and negotiation skills

4. Familiar with various social media platforms, understand the dynamics of online influencers and short video and live broadcast industries

5. Have data analysis skills and teamwork spirit 6. Experience with social media management (Facebook, Instagram, Tiktok) is a bonus

Responsibilities

• Install, configure, and upgrade computer hardware and software
• Troubleshoot and resolve a wide range of IT issues, including network connectivity, printer problems, and software malfunctions
• Audio and Video equipment Support including Health Checks
• Implement effective troubleshooting strategies to resolve issues promptly and efficiently
• Support for network issues including setup, installation and supporting the configuration as needed, testing circuits, connectivity, and validation of network equipment.
• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support

Requirements

• Degree in Computer Science or related field
• Minimum 3 years of hands-on experience providing IT support in deskside, remote desktop, or field environments
• Skilled in efficient Windows OS imaging processes
• Proficiency in troubleshooting network connectivity issues
• Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and routing protocols
• Prior experience in Telcom industry as Field Services Technician will be added advantage