• Assist the Medical Director in the consultation room and procedures both in & outside the Centre.
• Assist in laser refractive procedures and other minor procedures.
• Maintain stocks & inventory of surgical consumables and upkeep of operating theatre and instrument sterility.

Requirements:

• Fully registered with Singapore Nursing Board
• At least 2 years of nursing experience in Ophthalmic/Surgical setting

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Contract Period: From 1 Feb 2025 to 31 Jan 2026

Name of Authority

Tanjong Katong Girls’ School

Location Address

20 Dunman Lane, Singapore 439272

Contract Period: From 1 Feb 2025 to 31 Jan 2026.

Personnel to be deployed at the following hours:

· Mondays to Thursdays: 7:00am to 4:30pm, inclusive of 1 hour lunch break

· Fridays: 7:00am to 4.00pm, inclusive of 1 hour lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays.

The Services required are set out as follows:

(a) Information and Communications Technology (ICT) & AV support for school events

1. General AV Operations

· The Personnel shall set up, operate, and maintain AV equipment within the school premises.

· The Personnel shall provide technical support in lighting, audio, video, and stage management for events organized by the Authority or external parties.

2. Lighting

· The Personnel shall set up, operate, and manage lighting equipment to ensure optimal illumination and ambiance during events.

3. Audio

· The Personnel shall set up and manage audio equipment, including microphones, speakers, and mixer soundboards (both digital and analogue).

· The Personnel shall ensure optimal sound quality for live audiences and recordings, including balancing audio levels, managing live feeds and delivering clear audio for speeches, music and other event components.

4. Video

· The Personnel shall operate video equipment such as cameras, projectors, and editing tools.

· The Personnel shall perform live-streaming, event recording, and display visual elements.

· The Personnel shall ensure video quality and content align with the events’ objectives.

5. Stage Management

· The Personnel shall set up and manage the physical stage, ensuring safety, proper arrangement, and necessary equipment such as podiums and seating.

· The Personnel shall coordinate transitions between event segments (e.g., speeches, performances, presentations) with the Authority's staff.

(b) AV Support for Staff and Students

· The Personnel shall assist in setting up ICT/AV equipment for events, meetings, and lessons.

· The Personnel shall provide video recording support for school events and lessons.

· The Personnel shall supervise students tasked with video recording events.

· The Personnel shall conduct AV training sessions for students and staff.

(c) ICT/AV Planning and Procurement

• The Personnel shall collaborate with the SH (ICT) / ICT Manager to propose solutions addressing ICT/AV challenges, including technical specifications and cost assessments.
• The Personnel shall support the Authority in procurement processes for ICT/AV solutions and services, such as the following:
  • Requirement Gathering: The Personnel shall assist the ICT department in gathering specific user requirements for AV equipment
  • Demo and Testing Coordination: The Personnel shall with with ICT department to organize and oversee product demonstrations or testing of proposed AV solutions to assess their functionality and suitability for the Authority's needs.
  • Vendor and Liaison: The Personnel shall work with the ICT department to liaise with selected vendors during installation and commissioning.

(d) ICT & AV Resource Management

· The Personnel shall assist in managing the Authority's ICT/AV resources.

· The Personnel shall conduct annual maintenance, troubleshooting and basic repairs of ICT/AV hardware.

(e) Media Post-Production

1. Video Editing

· The Personnel shall compile raw footage, arrange clips and create cohesive narratives.

· The Personnel shall add titles, subtitles and on-screen graphics and animations to enhance video content.

2. Sound Editing and Mixing

· The Personnel shall edit dialogue, remove unwanted sounds, and enhance audio clarity.

· The Personnel shall add ambient sounds, sound effects, or music to enrich audio quality.

· The Personnel shall select and propose suitable music tracks for videos.

(f) Other Tasks

· Any other duties assigned by the Authority.

Job Description

• Deliver sales targets and meet campaign key performance indicators (KPIs) which includes sales targets, call quality and operational standards
• Conduct telemarketing calls to promote General Insurance products with clear product knowledge and references, to existing and prospective customers
• Identify opportunities to cross-sell and up-sell
• Convert leads provided by the company to sales through telemarketing activities
• Ensure all call activities are conducted with full adherence to regulations and in line with Quality Assurance standards

Requirements

• Prior experience working in telemarketing or sales function and/or the financial services sector preferred
• Insurance Certificate in General Insurance (BCP, PGI, HI) will be an added advantage
• Comfortable with outbound calls and stakeholder interactions
• Sales-driven and possess a can-do attitude

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Period: 12 months, conversion/renewal is based on business needs and performance
• Location: Raffles Place

Responsibilities:

• Support the mobility team in transfers/ assignments end to end process
• Perform cost estimates required for transfers/ assignments
• Create and maintain the current process guides for various mobility types
• Work with employees to support them on documentations required during their transfers/ assignments lifecycle
• Develop expertise on the mobility knowledge so as to support questions posted by employees or relevant stakeholders for the mobility arrangements
• Partner with relevant vendors in all stages of execution
• Participate in any ongoing global mobility projects

Requirements:

• Bachelor's degree or equivalent practical experience
• Strong communication skills both written and spoken
• Ability to work independently and multi-task in a fast paced, rapidly changing environment
• Strong team collaboration and communication skills and the ability to cooperate efficiently with stakeholders
• Preferably 3-5 years of experience in mobility or HR Operations
• Familiarity with labor laws and regulations across the APAC region, ensuring compliance in global mobility practices.
• Ability to maintain effective partnerships with key stakeholders (cross team or cross functions)
• IT savvy and open to using new IT tools for day to day operations

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Provide front-line service to patients and visitors such as registration of patients, answering phone and email queries, scheduling of appointments and billing.
• Handle insurance claims and other admin/ad hoc duties.

Requirements:

• Diploma and above
• At least 2 years of frontline experience in healthcare industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The Company

Our client, a global consulting firm, is partnering with a major private and retail banking institution on a high-impact 12-month project and are seeking a Compliance SOW Specialist. In this role, you will be responsible for evaluating Source of Wealth, ensuring the consistency and integrity of KYC documentation, and managing risks related to customer transactions. Your efforts will be crucial in driving compliance excellence and mitigating AML/CFT risks throughout the customer lifecycle.

The Role

• Review KYC documents to assess the customer’s Source of Wealth.
• Verify SOW documents using public searches, salary data, and other reliable sources.
• Ensure all significant sources of wealth are properly identified and documented.
• Maintain consistency and accuracy of KYC data throughout the customer relationship.
• Flag any discrepancies or conflicting information, working with customers to resolve them.
• Monitor customer transactions for unusual activity or potential red flags.
• Evaluate any negative news about customers and suggest appropriate actions if needed.
• Analyze account transactions for irregularities and potential risks.
• Assess and report on the customer’s AML/CFT risk, advising on steps to reduce any identified risks.

Your Profile

• A bachelor’s degree with 3 to 5 years (Associate) or more than 5 years (Senior) of experience in AML/KYC, preferably in Customer Due Diligence within the financial services industry.
• Strong analytical and problem-solving skills, with the ability to organize and synthesize complex information.
• Professional and constructive when addressing past decisions or the quality of work.
• Ability to manage high volumes of work under pressure.
• Excellent written and spoken English communication skills.
• Self-motivated, with the ability to work independently and collaborate effectively with stakeholders across multiple business units.

Apply Today

Please send your resume, in WORD format only and quote reference number Ref No GO13120735, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.: 1989404

The Company

Our client, a global consulting firm, is partnering with a large private and retail banking institution on a 12-month project and is seeking a Suspicious Transaction Reports Review Analyst. The ideal candidate will have at least 3 years of experience in financial services, specifically in Anti-Money Laundering or Compliance within private or retail banking. In this role, you will be responsible for conducting risk-based reviews and performing due diligence efforts related to STR.

The Role

• Conduct risk-based reviews on selected profiles from previous STR assessments to ensure continued compliance with AML regulations.
• Evaluate whether customer relationships should be maintained by reviewing past Source of Wealth adverse news, transaction red flags, and other relevant factors.
• Collaborate with other business units to exchange and obtain necessary information to support due diligence efforts.
• Assess customer AML/CFT risks and recommend actions to mitigate any identified risks.
• Maintain proper documentation and record-keeping in compliance with regulatory requirements and company policies.

Your Profile

• A bachelor’s degree with 3 to 5 years (Associate) or more than 5 years (Senior) of experience in AML/KYC, preferably in Customer Due Diligence within the financial services industry.
• Strong understanding of AML/CFT regulations and experience in conducting STR reviews.
• Ability to assess customer risk based on historical information, adverse news, and transaction patterns.
• Excellent attention to detail and strong documentation skills.
• Professional and constructive when addressing past decisions or the quality of work.
• Ability to manage high volumes of work under pressure.
• Excellent written and spoken English communication skills.
• Self-motivated, with the ability to work independently and collaborate effectively with stakeholders across multiple business units.

Apply Today

Please send your resume, in WORD format only and quote reference number GO13120737, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.: 1989404

Role:

Sourcing Specialist (Recruitment / Uncapped Commission)

• Central - Near Shenton Way / Downtown / Tanjong Pagar MRT
• 5 days work per week (Monday - Friday)
• Degree in any discipline + With CEI is a plus + Sales driven
• Basic Salary $2800 + KPI Allowance $250 + Uncapped Commission
• Training Provided + Career Progression

One of the most rewarding commission and incentive scheme in recruitment industry No limit cap on commission and earnings.

We are seeking talents that are driven, dynamic and have a passion for people and would like a career that will value add to the lives and career of people.

Responsibilities:

• Reporting directly to the Sales Team Lead, you will drive talent acquisition, recruitment needs fulfilment, support business development and act as an advisor in areas of recruitment operation solutions.

Key focus areas include:

• Review, understand and support in the fulfilment of recruitment needs of our clients. Work closely with Recruitment Managers in the coordination of workforce planning and ensure that the recruitment timelines are met.
• Look into developing potential candidate pipeline through a variety of avenues and platforms.
• Support in business development by introducing companies’ services to prospects.

The job Scope includes:

• Posting of job advertisements on job portals and print media
• Coordination of interviews (Face to face / Phone/ Skype)
• Qualifying of candidates through interviews, screening and reference checks

Training & Development

• We will provide the following to ensure success in our people:
• Mentorship . Career Development Plans . Team Work . Resource and Intel sharing . Attractive Incentive . In-house training programs

#SCR-vicky-wee

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

Job Responsibilities

· Accurately process end-to-end payroll for all employees, including calculations, deductions, and payments.

· Handle monthly CPF contributions, income tax submissions, and other statutory requirements.

· Ensure timely and accurate payment of salaries, bonuses, and other compensation.

· Stay updated with local payroll regulations and ensure compliance with Singapore employment laws.

· Prepare and submit statutory reports, including IR8A, IR21, and other relevant filings.

· Conduct regular audits to ensure accuracy and compliance.

· Address payroll-related queries from employees promptly and professionally.

· Provide guidance and support regarding payroll policies, procedures, and statutory requirements.

· Maintain and update payroll system records accurately.

· Oversee employee insurance plans, including medical, dental, and life insurance.

· Serve as the main point of contact for employees regarding insurance and benefits-related inquiries.

· Coordinate with insurance brokers to address any issues or updates.

Job Requirements

· Diploma or Bachelor's degree in Human Resources, Business Management, or a related field.

· Minimum of 2 years of experience in payroll processing.

· Strong knowledge of Singapore employment laws, CPF regulations, and tax requirements.

· Prior experience in SAP SuccessFactors and SAP HANA would be advantageous.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Position: Senior Broadcasting Engineer / Broadcast Audio
• Salary: $5,000 - $8,000 + 14-15 Days AL + Bonus
• 5 Working Days, 9am-6pm
• Changi South (Between Tanah Merah / Simei / Expo MRT)

Job Summary:

• The ideal candidate will have extensive experience in designing, implementing, and maintaining complex broadcast and IT systems in a live television or broadcast environment.

Responsibilities:

 To assist and report to Audio & Comms Manager to ensure smooth running of daily engineering operations.

 To have the ability to solve problems with minimal instruction, be self-motivated and adaptable.

 To be flexible with work both in the office and overseas as required.

 Conferring with producers, talents, and others to determine and achieve the desired sound for a production.

 Setting up, testing and adjusting recording equipment for recording sessions and live production; de-rig equipment after event completion.

 To be able to troubleshoot electronic equipment to a system level.

 Operate and maintain Audio & Communication equipment. Assisting or reporting of Audio Comms equipment problems and ensure the equipment is repaired on time for next production.

 Operation of Audio mixers for recording / live production.

 To be willing to learn and practice the new technologies used by company that has not been experienced or worked before.

 To be able to direct, instruct and manage assistant engineers and possible system integrators on projects.

 To have excellent oral and written communication skills as well as computer skills.

 To be able to draft technical reports.

 To be able to read technical (Auto CAD) engineering drawings and willing to learn.

 Any other ad-hoc duties.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Responsibilities:

• Collaborate between internal business units to proactively providing accessories solutions to drive vehicle sales through Model Life Management.
• Navigate and identify key members and to establish and build relationships with the accounts assigned. There will be full sales ownership (Pre Sales, Sales, After Sales) and responsibility to achieve the assigned revenue targets.
• Lead generation through keeping regular customer contact with customers.
• Prepare sales plan (Weekly, Monthly, Annual) and implement the sales program and schedule to meet customer's vehicle sales launch.
• Prepare sales presentations to pitch new products/solutions by studying the market/vehicle trend in each countries.
• Create weekly/monthly forecast on account revenue vs. target management and end of month sales reports.
• Submit quotation based on customer request.
• Resolves customer complaints by problem solving and develop solutions and countermeasures recommendations.
• Be part of the team to organize sales and marketing workshops to promote new products in the vehicle model life time.
• Contribute to the team performance and effort by accomplishing tasks as needed or assigned

Requirements:

• Diploma/Degree in Electrical/Electronics/Mechanical Engineering/Business discipline with at least 1-2 years working experience, no experience are welcome to apply
• Self-starter, motivated, good social skills, problem -solver, multi tasker and adaptive in a fast and dynamic environment
• Passion for cars & accessories, this is a sales driven role providing one stop solutions to customers
• Result oriented, Business Negotiation, Problem Solving, Sales & Marketing
• Able to think independently providing creative solutions and respond flexibly to different business situations
• Customer orientated, meticulous, team player and cheerful personality.
• Independent, self- motivated and able to multi task to meet deadline
• Can Do, Win, Self attitude, looking for an ambitious person looking for progression with strong interpersonal skills
• Good computer knowledge of MS Excel, Word, PowerPoint. Strong in communication, coordination, interpersonal and negotiation skill
• Able travel to overseas
• 5 days, Central, MNC
• Job Reference: QY4596V5

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Retail Sales Specialist (Luxury Watches)

• Working Days & hours: 5 days, Mon – Fri , 10am – 7pm
• Location: Pasir Panjang
• Salary: $3000 - $3500

Job scope:

• Provide customer service, product knowledge and recommendations to retail customers.
• Assist in inventory management and housekeeping at the retail outlets.
• Maintain daily housekeeping of the outlet; ensuring cleanliness and organize store front.
• Maintain and manage the POS/Cashier
• Assist in ad-hoc job scope assigned by store manager/supervisor.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Are you a fresh grad looking for entry level role?

Are you doing a career switch and want to try out Marketing sector?

Job Details

• Contract Duration: 6 Months
• Work Location: Eunos
• Working Days & Hours: Mon - Fri, 9am to 6pm

Job Purpose
The person will conduct agency reviews and trend analysis to identify potential gaps and areas for improvement, and implement enhanced framework for the distribution reps so that they can conduct proper sales advisory processes for their policyholders and provide them with quality advice and suitable recommendations.

The Job

• Provide support for day-to-day operations by assisting in the team’s functions
• Assist in monitoring competency standards required of supervisors and representatives to ensure alignment with regulatory and industry guidelines
• Ensure timely reviews and follow up with representatives on cases triggered by Company
  approved monitoring system, and information via other sources reported to the department
• Assist in developing and implementing communication plans on competency standards
• Engage and coach representatives and supervisors in areas of sales activity, quality of sales / sales management, and training needs as and when required
• Perform trend analysis to detect potential sales advisory and market conduct risks
• Address all queries and concerns from various internal and external stakeholders
• Assist in the execution of special projects / initiatives
• Updating of SOPs and internal guidelines when required
• Perform other work as required to meet business needs
• Takes accountability in considering business and regulatory compliance risks and takes
  appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

The Company

Our client, a leading global consulting firm partnering with a large private and retail banking institution, is seeking a KYC Operations Specialist for a 12-month project. The ideal candidate will have a general understanding of KYC Operations. In this role, you will be responsible for ensuring that admin tasks around customer files and customer accounts are being diligently completed.

The Role

· Monitor and track the closure of customer accounts, ensuring timely execution.

· Perform reviews around specific account types under the instruction of the bank.

· Check completeness of customer data and collect and input missing data where applicable.

Your Profile

· Bachelor’s degree in accounting, finance or similar with up to 3 years of experience in KYC operational roles. We except application without prior experience if the education criteria is met.

· Excellent attention to detail.

· Proficient in completing tasks accurately and within deadlines.

· Able to handle high workloads under pressure while maintaining quality.

· Flexible and willing to assist with additional duties as needed.

Apply Today

Please send your resume, in WORD format only and quote reference number GO13124977, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.: 1989404

Position Summary:

Provide vital administrative and operational support to ensure the effective execution of IT-related projects, with a focus on investigative analysis. This role is ideal for individuals who are passionate about technology, have strong organizational and communication skills, and are eager to grow in the fields of IT and project management.

Responsibilities:

Assist in the following Project Coordination activities

• Cordinate project activities, ensuring timelines and objectives are met.
• Develop and review investigative case project plans in collaboration with the supervisor.
• Conduct open-source research through both open and subscribed databases, as well as social media platforms, to gather relevant and actionable data for investigative analysis.
• Extract key information and insights from investigative reports and intelligence products, transforming findings into actionable reports.
• Review all submitted analysis and investigative reports for accuracy, completeness, and professional quality.
• Ensure all project activities comply with client contract requirements and necessary measurements.
• Organize and coordinate project meetings, prepare agendas, and take detailed minutes.
• Perform other duties as assigned to support project success.

Job requirement:

• A Polytechnic Diploma in Information Technology, Computer Science, or a related field.
• Basic knowledge of IT systems, hardware, and software troubleshooting.
• Familiarity with operating systems (Windows, Linux, macOS) and network basics.
• Strong analytical and investigative skills to identify, assess, and resolve issues.
• Ability to collect and analyse data, identifying trends and patterns.
• Attention to detail and methodical approach to problem-solving.
• Good communication skills to report findings and collaborate with teams.
• Basic knowledge of security protocols and practices is an advantage.
• Self-motivated and able to work independently with minimal supervision.

Position Overview
We are looking for an experienced and detail-oriented IT Procurement Operations Senior Manager with expertise in managing procurement systems to join our operations team. This role is responsible for overseeing procurement operations, managing vendor and stakeholder relationships, and optimizing the use of digital procurement tools to enhance purchasing efficiency.

Role & Responsibilities

• Manage the complete procurement lifecycle, including sourcing, evaluation, contracting, and vendor management
• Leverage procurement systems to create purchase orders, manage contracts, and track procurement activities effectively
• Work closely with cross-functional teams to ensure procurement processes align with organizational goals
• Negotiate terms and pricing with suppliers to secure optimal agreements and achieve cost efficiencies
• Monitor vendor performance and implement corrective measures to maintain service quality and performance standards
• Establish and nurture relationships with key suppliers to encourage collaboration and support continuous improvement efforts
• Analyze procurement data regularly to identify trends, cost-saving opportunities, and process enhancements.
• Provide guidance and support to internal stakeholders regarding procurement policies, procedures, and best practices
• Stay updated on industry developments, market trends, and regulatory changes related to procurement and supply chain management

Requirements

• A bachelor’s degree in supply chain, business administration, IT, engineering, or a related field
• A minimum of 8–10 years of experience in procurement
• Familiarity with IT procurement and experience in formulating and reviewing procurement policies is advantageous
• Proficiency in procurement system management, particularly in handling purchase-to-order, source-to-contract management, and supplier collaboration tools
• Strong negotiation skills with a proven ability to drive cost reduction initiatives
• Excellent communication and interpersonal skills to engage effectively with internal and external stakeholders