Working Experience And Skill Requirement IT Programmer

a. Must be able to speak and write English proficiently;

b. Have at least three (3) years' post graduate experience working with Personal computers or compatibles;

c. Have at least three (3) years' post graduate experience using MS OS such as Windows 7 or higher and Microsoft Outlook;

d. Able to conduct unit, module, functional and volume testing; to analyze test results and to take corrective action.

For Java Requirement

The Programmer shall be required to:

a. Have three (3) years’ experience, within the past four (4) year’s timeframe, in each of the programming skills: - JSP,

- Servlet,

- Java Bean,

- Java Script,

- Session management

- JDBC, SQL

b. Have two (2) years’ experience, within the past three (3) year’s timeframe, in coding programs using each of the skills:

- HTML 5

- XHTML

- AJAX

- Web Services (REST API)

- JSON

- Java Server Faces

- EJB (session, entity & message, Service Locator, Business Delegate, Data Transfer Object, Data Access Object),

c. Preferably have hands on experience on the following: - IBM RAD9.0 or above or Eclipse or equivalent

- Portal and Portlet development

- n-Tier Architecture

- Java Web Security/LDAP

- JEE Security

- JEE Transaction

- XML

- Web Services (SOAP)

- JNDI

- UML diagrams

- Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flaws such as SQL injection, command injection; Race conditions; Improper error / exception handling, etc)

The Programmers shall be required to:

i. Code, modify, test, correct and document new and existing programs using assigned languages, tools and coding conventions;

ii. Prepare and document test data;

iii. Prepare and set up testing and production environment;

iv. Prepare and maintain program and system documentation;

v. Assist in establishing file structures and processing logic requirements;

vi. Produce deliverables according to group standards and procedures;

vii. Assist Project Leaders in the study and design of application systems and work coordination, project management and user training work;

viii. Troubleshooting and supporting end-users in the implementation and maintenance of application systems;

ix. Train other contract programmers in the relevant skills;

x. Participate in Disaster Recovery activities eg simulation exercise at Disaster Recovery sites;

xi. Learn / pick up new programming skills related to System Development and Maintenance as assigned by the supervisors;

xii. Any other tasks related to System Development and Maintenance as assigned by the supervisors.

Job Description

· Provisioning and configure devices

· Installation and upgrading of software / patches

· Perform asset management & update asset records

· Setting up/tearing down of computers

· Updating to the latest windows and programs

· Conduct testing all on devices and systems

· Carrying out re-installation (cloning) of desktop images

· May be assigned with other IT related tasks

Job Requirement

o Nitec in any field

o No experience needed

o Team player

o Good communications and inter-personal skills

RESPONSIBILITIES

Specific responsibilities for this role include:

• Supporting the running, administration, update, and documentation of Care Corner's IT environment, such as but not limited to, PCs & peripherals, network, Microsoft 365, Azure, Entra, Intune, cloud backup solutions and Salesforce.
• Assisting with the monitoring and follow-up of system resources and alerts, including site availability, vulnerabilities and DNS records, and also Helpdesk tickets & reports.
• Managing projects, such as relocation or upgrade of office networks, and migration of telephony systems.
• Assisting with the research, development, troubleshooting and maintenance of low-code/no-code applications such as Power Automate & PowerBI.
• Assisting with non-technical activities, such as IT sourcing and procurement, vendor management, project and system documentation, user training, policy enforcement, contract, license and subscription management, billing, and IT asset management.
• Undertaking any other technical or non-technical activities that may be required from time to time.

REQUIREMENTS

• Tertiary qualification in information technology or equivalent together with relevant experience in network and system administration and support, especially on Microsoft 365 & related applications, and Salesforce.
• A positive attitude & enthusiasm towards problem-solving, research, learning and application of knowledge.
• Meticulous, proactive and timely in above-mentioned responsibilities.
• Excellent team-worker, yet independent in troubleshooting issues and/or finding/proposing solutions.

• Provide user support on desktops, printers and network and IT Security related issues.
• Perform daily end of day processing and ensure backup of servers performed successfully.
• Monitor and take necessary action on SIEM alerts from all servers and devices.
• Monitor vulnerability reports and patch the servers, PCs and Security Devices as recommended by the ISO.
• Maintain hardware & software inventory and manage maintenance support with vendors.
• Actively prepare and participate in the annual DR exercise.
• Maintaining Windows GPO on Windows 2019/2022 servers and SQL administration.
• Other ad-hoc tasks assigned by Head of IT.

IT Infrastructure

We are looking for a motivated IT Infrastructure to join our team. This role offers hands-on experience with Windows administration, Active Directory, and Linux, while supporting day-to-day IT operations. You'll work closely with our System Engineers on various tasks and projects, including user administration, system troubleshooting, and documentation. This is an excellent opportunity to grow your skills in a real-world IT environment.

Key Responsibilities:

• Assist with Windows server and desktop management, ensuring performance and security.
• Help manage Active Directory user accounts and permissions.
• Support Linux and Windows system administration tasks for projects.
• Assist with user onboarding/offboarding and access management.
• Help deploy and update Windows operating systems.
• Troubleshoot end-user hardware, software, and network issues.
• Contribute to system documentation and technical procedures.
• Work on special projects alongside the engineering team.

Job Requirements

• Degree/Diploma/ITE in Business Information Systems, Information Technology or equivalent.
• Basic knowledge of Windows operating systems and Active Directory.
• Willingness to learn Linux and IT infrastructure concepts.
• Strong problem-solving and communication skills.
• Bonus: Experience with home labs, personal projects, or certifications (e.g., CompTIA, Microsoft, Linux).
• Fresh grads are welcome to apply

Job Responsibilities:

1. Helpdesk Support(（LV1）:Provide technical support to resolve issues faced by company employees with computers, software, and hardware.
   Respond quickly to and handle daily technical support requests via phone, email, or on-site assistance.
   Provide training and guidance to employees on operating systems, application software, and network usage.
   
2. Hardware Architecture & Management（LV1）:Oversee the deployment, configuration, and maintenance of all IT hardware equipment (such as computers, servers, printers, scanners, etc.) within the company.
   Regularly check the performance and health of hardware devices, identifying and resolving potential issues proactively.
   Assist in planning and designing the company's hardware infrastructure to ensure that hardware facilities align with company needs.
   
3. Data Center Installation & Operations（LV1）:Participate in the installation, configuration, and testing of data center facilities to ensure stable equipment operation.
   Monitor the data center environment (e.g., temperature, humidity, air conditioning, UPS power, etc.) to ensure the continuous and stable operation of the equipment.
   Manage the daily maintenance of data center servers, storage devices, and network equipment, including hardware troubleshooting, repairs, and replacement of faulty components.
   
4. Network Maintenance & Optimization（LV1）:Responsible for the daily maintenance of the company’s internal network, including configuration and management of routers, switches, firewalls, and other network devices.
   Monitor network performance and optimize the network architecture to improve network stability and security.
   Configure and manage the company's VPN (if applicable) and Wi-Fi networks, ensuring smooth connectivity for remote employees and mobile devices.
   
5. Account Management & Access Control（LV2）:Responsible for creating, modifying, and deleting user accounts, and managing user permissions and access control.
   Configure and maintain enterprise email systems, file sharing systems, and internal system access permissions to ensure data security and compliance.
   Address technical issues related to user accounts, such as password resets, access requests, and permission issues.
   
6. Security Assurance（LV1）:Assist in implementing IT security policies to ensure the security of company data and information systems.
   Perform regular system and network vulnerability scans and promptly address security vulnerabilities.
   Monitor and respond to security incidents, taking appropriate measures to prevent data breaches and other security threats.
   
7. Documentation & Reporting（LV1）:Create and maintain IT-related operation manuals, troubleshooting documentation, and other technical documents.
   Regularly prepare system maintenance reports, network health check reports, and other technical support records and analyses.

Job Requirements:

• Education: Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
• Experience: Minimum 5 years of experience as an IT Engineer or in a similar role.
• Technical Skills:Proficient in Windows/Linux operating systems with experience in hardware installation and maintenance.
  Knowledge of Local Area Networks (LAN), Wide Area Networks (WAN), routers, switches, firewalls, and other network equipment configuration and maintenance.
  Familiarity with virtualization technologies, database management, and cloud service platforms.
  
• Problem-Solving Skills: Strong ability to troubleshoot and resolve technical issues under pressure.
• Communication Skills: Excellent communication skills with the ability to work effectively with both technical and non-technical staff.
• Security Knowledge: Familiarity with IT security standards and data protection regulations.
• Backup & Recovery: Knowledge of data backup and recovery solutions.
• Preferred Qualifications: Experience with cloud computing or automated operations is a plus.

Job Responsibilities:

· Responsible for maintenance of IT infrastructure.

· Co ordinate and implement new systems to expand existing infrastructure

· Day-to-day troubleshooting of PCs, servers and network

· Liaise with external vendors for servicing and support of IT infrastructure

· Coordinating and implementing of new equipment / systems

· Assist in the setting up of IT equipment for club events

· Maintenance of IT infrastructure including patching, updating, AV scanning, and backups

· Maintenance of IT infrastructure including:

• Network – LAN, Wireless, VOIP etc
• Hardware – Club2000e and various modules, Active Directory, Terminal Server, WSUS, Firewall, VOIP, Mail, Web etc
• Software – Operating Systems, Software Products, Software Licenses.

· Provide advice to internal departments on new and existing IT-related equipment

· Record and write minutes of meetings for IT sub-committee

· Provide related IT training to staff

· Any ad-hoc work as assigned by IT Snr Manager/General Manager

Requirements

· Minimum Diploma

· Fresh graduates are welcome to apply

· Knowledge of best practices in IT administration and system security

· Good interpersonal and communications skills

· Ability to listen and active problem-solving skills

· Ability to identify issues, recommend and implement strategies to resolve problems and manage issues effectively

Responsibilities:

• Oversee the daily operation and maintenance of IT systems, including servers, networks, and applications, ensuring high availability and reliability.
• Provide guidance, support, and training to mentor junior team members. Assist in developing and implementing IT operational policies, procedures, and standards to ensure compliance with best practices.
• Develop and maintain documentation for IT systems, configurations, and procedures, ensuring accuracy and accessibility for team members.
• Manage relationships with customers, vendors, and service providers, negotiating contracts and SLAs to ensure quality and cost-effectiveness.
• Respond to and resolve escalated IT issues and incidents, serving as a key point of contact for technical support and troubleshooting.
• Analyse IT operations metrics and KPIs, preparing reports and presentations for management to track performance and identify areas for improvement.
• Serve as a subject matter expert for IT operations staff, sharing knowledge and best practices to foster professional development and growth.
• Monitor IT system performance and security, proactively identifying and addressing issues to minimize downtime and prevent data breaches.
• Conduct regular audits and assessments of IT infrastructure and processes, identifying areas for improvement and implementing solutions.
• Collaborate with internal and external parties to support IT projects and initiatives, contributing to technical requirements, planning, and executing system upgrades, migrations, and deployments.
• Coordinate with the business and finance teams, overseeing budget calculations and purchase-related matters.
• Reporting to Team leader in daily basis for operation matter

Requirements:

• Bachelor’s degree in information systems, Computer Science, Engineering or equivalent
• At least 3-5 years of experience in IT infrastructure operations support within the ICT industry.
• Possessing technical hands-on experiences in troubleshooting of well-known hardware and software, including Routers, Switches, Firewalls, Wireless devices, Servers, PCs, Mobile devices, Office applications, and PDF tools.
• Intermediate knowledge of IT infrastructure, including networking technologies, is a plus: ITILv4, AWS, Azure, Cisco, HP, Dell, Fortinet, Palo Alto, SolarWinds
• Experience with incident management.
• Familiar with system administration tasks and competent in operating systems.
• Excellent communication skills.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25000

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Responsibilities:

• Reporting to engineer
• Routine testing of IT products
• Timely and proper recording of testing results
• Assist in any other ad-hoc projects assigned

Job Requirements:

• Candidate must possess at least ITE/Higher Nitec/Diploma in Electrical / Electronic / Computer IT Engineering or related fields
• Positive working attitude, able to multi-task and work independently
• Knowledge of PC systems using windows 10 or less preferred
• Knowledge of MS Office
• No working experience is required, training will be provided

Location: Alexandra Road

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

Automotive Group in Sin Ming requires IT Administrator

Assist in managing IT functions including hardware maintenance, software application upgrades, and system installations.

Provide hardware support for printers, monitors, Desktop PCs, Laptops, and smartphone devices, ensuring functionality across all platforms.

Perform hardware upgrades, data migration, and system setup as required.

Identify, investigate, and resolve user questions and problems related to IT systems.

Perform problem management by analysing frequently occurring incidents, identifying root causes, and implementing long-term solutions.

Troubleshoot issues related to network operations, desktop applications, and hardware failures, ensuring minimal downtime and disruption to business operations.

Maintain and up-keep the IT equipment inventory and ensure detailed documentation is updated in compliance with IT policies and procedures.

Manage hardware and software licensing to ensure compliance with licensing agreements and regulatory requirements.

Provide user management support across various systems, ensuring users have the correct access levels and permissions.

Provide day-to-day IT support for employees, addressing a range of technical issues related to software, hardware, and network services.

Job Requirements:

- Locals are encouraged to apply.

- Bachelor’s degree in Information Technology, Computer Science, or a related field.

- 1+ years of experience in IT administration or a similar role.

- Strong knowledge of hardware maintenance, software installations, and network management.

- Familiarity with troubleshooting desktop applications, network operations, and resolving hardware issues.

- Experience in managing and supporting IT environments including printers, PCs, Laptops, and smartphones.

- Excellent problem-solving skills and the ability to perform root cause analysis for frequently occurring incidents.

- Strong documentation and organizational skills for maintaining IT asset records and ensuring licensing compliance.

Working Hours:

Monday to Friday: 8:45 AM - 5:45 PM

Alternate Saturdays: 8:45 AM - 12:45 PM

5.25 days work week.

Job Benefits:

- Competitive salary

- Annual, Birthday and Marriage leave

- Dental Claim

- Daily lunch provided

- Health insurance upon confirmation

- Annual bonus (depending on performance)

- Staff rate for car rental and trading of cars

- A casual work environment and a fun-loving team

Why Join Us?

Engaging Team Culture: Be part of a team that supports and uplifts each other, where every member’s contribution is valued. We believe in working together to achieve common goals while celebrating our successes.

Casual Work Environment: Enjoy the flexibility of a dress code that is casual and encourages you to express your individual style. Our office design is modern and provides spaces for creativity, relaxation, and collaboration.

Fun-Loving Team: Participate in regular team-building activities, social events, and workshops that not only enhance your professional skills but also keep the team spirit alive and kicking.

Join us to advance your career in a workplace where you are encouraged to be yourself and have fun while doing it!

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

Responsibilities:

1. Provide IT and network support including system installation, configuration and upgrading (on-site and/or remote technical assistance to end-users).
2. Manage computer networks and related computing environments on systems software, applications software, hardware, and configurations.
3. Documentation of all the IT assets, user information, phone lines, data lines and software licenses and maintenance.
4. Protect data, software, and hardware by coordinating, planning and implementing network security measure.
5. Troubleshoot, diagnose and resolve hardware, software and network problems.
6. Managing of IT assets and assists in decision making on acquiring IT assets.
7. Setting up all the IT requirements which includes PC, Copier Machines, required software and the applications pertaining to the respective department.
8. Email configuration – creating email IDs for the new staffs, taking backup of the outlook files, adding additional email accounts in accordance to internal procedure.
9. Monitor server infrastructure and application full data and system backup, load balancing web server.
10. Assists with the implementation of any new system and technology that will improve work processes and member experience.
11. Collaborate with organization's IT management to identify areas for improvement and implement corrective actions.
12. Assist management to perform testing of the Group’s Business Continuity Plan (eg. business process recovery tests and data restoration testing).
13. Others:

• Ready to be on-call and provide site support when needed
• Any other adhoc duties as assigned

Requirements:

• Diploma/Degree in IT-related field with at least 2-years working experience.
• Singaporean / Singapore Permanent Resident only are welcome to apply.
• Knowledge of cyber security and cloud computing will be an advantage.
• Demonstrated accountability, crisis management capability and an ability to priorities.

The IT Operator is responsible for:

Provide single point of contact for incident, service request and escalation.

• Monitor, manage and maintain data centre operation and facilities.

• Manage equipment movement

• Daily monitoring of status

• Ensure proper running of the existing data centre systems.

• Perform tape mount and un-mount for the backup operation.

• Handle the portable media storage for off-site storage.

• Liaise with the vendor on maintenance and enhancement issues.

• Troubleshoot and report system incidents/problem and abnormalities.

• Resolve incidents related to routine problems or known issues.

• Adhere to service level agreement for response time and turnaround time.

• Able to work shift including weekends and public holidays.

Requirements:

• Possess Diploma in Computer Science/Electronics/IT or equivalent

• Minimum 1 year of relevant working experience in IT infrastructure operation

• 12 hrs shift working

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

The IT Executive is responsible for providing applications consultancy, advice, and support for both purchased and developed systems, such as Infor LN and TimeWay. The role involves troubleshooting system and network problems, diagnosing and resolving hardware or software faults, and ensuring that system setups are appropriately configured for end users. Additionally, the IT Executive will be tasked with setting up and configuring workstations and notebooks, managing multiple incidents and tasks, selecting vendors for IT products and services, and safeguarding our infrastructure against malware.

As an employee, you help maintain our organization’s quality, safety, and environmental management system in the process of continuous improvement. In doing so, within your range of duties, you assume responsibility for following all the measures taken by the company with regard to quality, safety, and the environment.

Your responsibilities as an IT Executive:

• Analyze and troubleshoot application issues reported by end users.
• Manage business application roles and partnerships (e.g., Infor LN and TimeWay).
• Determine and configure appropriate system setups with users and head office colleagues.
• Setup and configure workstations and notebooks for end-users.
• Communicate with staff or clients to set up systems or resolve issues.
• Prioritize and manage multiple incidents and tasks, select vendors for IT products/services, and ensure infrastructure protection against malware.

Your qualities

You can make your mark as IT Executive if you have:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Zero to 2 years of experience working in IT technical support role.
• Excellent communication skills, both written and oral, with an ability to communicate effectively with technical and non-technical users.
• Technical knowledge of software and hardware platforms used within the organization.

Site Digital Connectivity Specialist (IT infrastructure/ IoT/ Pharma)

12 Months Contract

Location: Tuas

Up to $8,000 depending on experience

Industry: Pharmaceutical

Our client aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable, and agile, leveraging new disruptive technologies, to better address vaccine business challenges.

Job Purpose

• Ensure the digital network connectivity reliable and well maintained, as well as support on connectivity needs for new project.

Responsibilities:

• Manage and maintain the site cable book
• Manage data center connectivity technical information & inventory
• Support on local hosting space management (server rooms, IT technical rooms)
• Support on the VLAN / IP address management
• Execute connectivity changes (change port, VLAN, etc.) following the change management process
• Support on technical support, troubleshooting, working with global network team
• Manage network connectivity needs for new project

Requirements:

• IT support processes: Incident management, change management,
• Expertise / knowledge about IT infrastructure foundations
• Network: topology, architecture, VLAN, WLAN
• Cabling system, hosting space and data center management
• Firewall basic
• Project management
• Industrial equipment connectivity / IoT

Lim Pey Chyi - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

Must be good at documentation and producing presentation slides.

Some knowledge in Security

This role will support MCISO in the anti-scam project roll-out and cover some ACISO tasks.

*6-month contract - to start on January 2025.

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Preferably at least 3 years of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to both domestic and APAC office users.
• Respond to queries either in person, over the phone or over e-mail. Ask questions to determine nature of complex problems and walk customer through problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure issues have been resolved. Run reports to determine malfunctions that continue to occur.
• Research and create technical procedures training manuals and train computer users.
• Setup, administer and utilize helpdesk tools, user self-service center and ticketing systems (BMC remedy, manage engine, etc.).
• Install, modify, reconfigure, update and repair computer hardware and software including OS and antivirus software independently.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VoIP and other systems independently.
• Install and troubleshoot computer peripherals for users independently (such as printers, scanners, etc.).
• Configure and troubleshoot user mobile phone with configuration (such as active sync, Wi-Fi access, etc.) and configure back-end systems.
• Create and maintain an inventory for company IT assets (such as computers, monitors, phones, mobile phones, tablets, etc.) and create business plan forecasts.
• Provide help and guidance to junior colleagues.
• Perform other miscellaneous duties as directed by Line Manager.

Minimum Level of Education and Experience Required (Please attach additional sheet where necessary)

• Associate degree in IT or non-IT related Bachelor degree with 9 years' experience as a IT administrator.
• Alternatively, an IT related Bachelor degree with 7 years of IT experience.
• CompTIA A+ or equivalent professional certification is preferred.
• Proficient oral and written English.

This role is on a 1 year renewable contract

Job Description & Requirements

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Description

• Working hours from 5.30 to 10.30 pm
• Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of Freshwork will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

Responsibilities:

• Ensure smooth running of the Company’s computer systems and ensuring providing technical support to users both in office and on board vessels own/operated by the Company.
• Installing and configuring computer hardware operation systems and applications;
• Monitoring and maintaining the office and ship computer systems, networks and hardware, including liaising with external IT vendors regarding the same
• Assisting shore and sea staff, either face-to-face or over the telephone, to troubleshoot and resolve hardware or software issues
• Assist in preparing and administering the Company’s IT policy and procedures
• Assist with the Company’s cyber security defence, including configuring and upgrading routers, switches, firewalls, proxy, anti-virus software, access points etc.; and conduct disaster recovery operations
• Boarding of vessels to provide relevant IT support.

Requirements:

• Minimum Diploma in related discipline.
• Minimum 2 years of experience work as L1 support in mid to large enterprise.
• A team player with good interpersonal and communication skills.
• Able to work independently and as part of a team
• Comfortable with boarding vessels within Singapore waters (safety training will be provided).

Queenie Chua

R24125459

Main responsibilities

Responsible for the functional knowledge

• Write detailed specifications/User Stories in line with the list of requirements provided by business
• Liaise with business for clarification and understanding of requirements
• Analyze functional impacts considering technical constraints with technical lead’s help
• Explain and Work closely with the developers for the implementation of change/evolutions

Responsible for the functional testing of development

• Create tests and define tests strategy in coordination with others Business Analysts
• Conduct continuous testing in development environment for development monitoring

Involved in support of application for functional incident

• 3rd level support work on request escalated from level 2
• Reproduce, make first analysis and investigate verifying data on DB or GUI
• Analyze and/or solve functional problems in coordination with developers
• Participate in production follow-up meetings with user to answer concerns and gather feedbacks

Qualifications and Profile

• At least 6 years of IT business analyst experience
• Strong hands-on testing experience (writing, executing and monitoring tests)
• Strong analytic skills
• Proactive and result oriented
• Strong sense of commitment
• Knowledge of all phases of IT software development and implementation life cycle
• Capable to effectively interact with technical team
• Team spirit - Like to explain and share knowledge
• Proactive with continuous improvement mindset

Functional

• Financial/banking industry knowledge is a strong plus
• Functional knowledge on KYC is mandatory

Technical

• Hands-on experience in SQL is mandatory.
• Jira XRAY knowledge is preferred.

Interested applicants please send your resume in MS Word format and attention it to Tan Joanna (R1104661)

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Main responsibilities

Business Analysis

• Write detailed specifications in-line with the list of requirements provided by business lines
• Liaise with business counterparts for clarification and understanding of requirements
• Analyze functional impacts and take into account technical constraints advised by technical lead
• Collaborate and work closely with the developers to implement change or evolutions
• Organize PSS workshops with developers, tech leads and architects for issues

Software Testing

• define tests strategy, test plan and test cases in coordination with project manager and business
• Conduct continuous testing in development environment to validate development changes

Application Support

• Provide level 2/ 3 support on production issues
• Carry out analysis and investigations by verifying data on the database or GUI
• Analyze and solve functional problems in coordination with developers

Project Management

• Manage agile backlogs, facilitate sprint ceremonies and presentations with project partners
• Conduct weekly meetings with the project team and stakeholders in Singapore and offshore
• Prepare weekly KPI reports to management and team lead
• Maintain and track the velocity of the team using JIRA or Azure reporting tools
• Reinforce release management including preparing release note and roadmap for applications

Qualifications and Profile

• Minimum 10 years of experience as an IT Business Analyst working on requirements gathering, solution planning, testing and documentations
• Proven experience in testing (writing, executing and monitoring test) particularly in managing of end-to-end testing for application releases
• Good knowledge of all phases of IT software development life cycle
• Capable to work independently and maintain active coordination with both business and IT counterparts
• Strong analytical and problem-solving skills to answer to business needs
• Excellent communication skills
• Proactive and result-oriented
• Has strong sense of responsibility and commitment
• Collaborative team player and is willing to share knowledge
• Experienced with working in an agile team, or certified with agile CSM / PSM or PMP
• Relevant degree in computer major or engineering major

Functional

• Knowledge in banking domain, retail and corporate banking concepts, financial risk management, Basel methodologies and IFRS standards.
• Knowledge in Loans management, Asset Allocation, Credit protection, risk weightage and liquidity risk will be desired
• Highly skilled in preparing reports and analytics using tools such as PowerBI, VB macro, excel and MS project
• Highly skilled in participating in product/workflow design using MS Visio

Technical

• Experience with backlog management tools such as Jira and Azure TFS
• Advanced knowledge and practical usage of SQL, troubleshooting and optimizing stored procedures/functions
• Knowledge in CI/CD platforms such as Github, GitLab or AzureDevOps
• Exposure to API development is strongly desired, including writing test cases for API and execute with testing tools such as Swagger or Postman
• Knowledge and understanding of programming language such as Java, C#, C++ and PowerShell is helpful
• Experienced with Spark, MSBI and Control-M for ETL projects

Interested applicants please send your resume in MS Word format and attention it to Tan Joanna (R1104661)

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117