Responsibilties

• Write detailed specifications in-line with the list of requirements provided by business lines
• Liaise with business counterparts for clarification and understanding of requirements
• Analyze functional impacts and take into account technical constraints advised by technical lead
• Collaborate and work closely with the developers to implement change or evolutions
• Organize PSS workshops with developers, tech leads and architects for issues
• Define tests strategy, test plan and test cases in coordination with project manager and business
• Conduct continuous testing in development environment to validate development changes
• Provide level 2/ 3 support on production issues
• Carry out analysis and investigations by verifying data on the database or GUI
• Analyze and solve functional problems in coordination with developers
  

Qualifications

• Minimum 10 years of experience as an IT Business Analyst working on requirements gathering, solution planning, testing and documentations
• Proven experience in testing (writing, executing and monitoring test) particularly in managing of end-to-end testing for application releases
• Good knowledge of all phases of IT software development life cycle
• Experienced with working in an agile team, or certified with agile CSM / PSM or PMP
• Relevant degree in computer major or engineering major
• Experience with backlog management tools such as Jira and Azure TFS
• Advanced knowledge and practical usage of SQL, troubleshooting and optimizing stored procedures/functions
• Knowledge in CI/CD platforms such as Github, GitLab or AzureDevOps
• Exposure to API development is strongly desired, including writing test cases for API and execute with testing tools such as Swagger or Postman
• Knowledge and understanding of programming language such as Java, C#, C++ and PowerShell is helpful
• Experienced with Spark, MSBI and Control-M for ETL projects
• Only Singaporeans

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

Join a fast-growing leader in IT infrastructure and technology solutions!

At Netweb Pte. Ltd., we are passionate about delivering cutting-edge computing solutions, from high-performance servers to AI-driven platforms. As we expand, we are looking for a Sales Managers to drive growth and build strong client relationships.

Refer to www.netwebtech.com and www.tyronesystems.com for details.

Our solutions include but are not limited to HPC /Supercomputing solutions, Servers, Storage arrays, Private & Hybrid cloud setup's, IT Services, etc.

• Degree in IT discipline
• Minimum 3 years of enterprise sales experience in technology solutions.
• Prior experience of working closely with corporates, SME's, education & government sector is required.
• Sound knowledge of IT hardware and solutions required.
• Problem solving ability in a sales environment including the ability to qualify and close business.
• A Business Driver with excellent customer skills and people management skills.
• Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization.
• Considerable knowledge of current trends and best practices.
• Excellent written and oral communication skills.

Responsibilities:

1. Provide onsite support, Computer troubleshooting/ maintenance on Computer

2. Assist in other I.T. related projects when needed

• Take complete ownership of all the reported issues.
• Provide weekly report to supervisor / manager.
• Must be a team player.

Office Location: 81 Ubi Avenue 4 UB One Singapore 408830

Requirements:

1. Knowledge on LAN/WAN internet and network infrastructure

2. Good Knowledge on Window 8, Window 10 and above, Microsoft Server

3. Experienced in hardware installation, setup, configuration, data migration, upgrading and maintenance of PC and windows software.

4. Able to provide on-site and support on phone, email and on-site

5. Able to troubleshoot and resolve all IT related problems without supervision.

6. Any IT Related Cert/ITE/Diploma are welcome to apply

7. Positive working attitude, self-motivated, independent and pro-active. Take complete ownership of all the tasks assigned.

8. Good communication skill and must be a team player.

9. Salary ranges from $3000 - $3200 depending on experience.

10. Require Class 3 Driving License

Responsibilities:

·Plan, execute, monitor and assist in the installation and ongoing support and maintenance of all hardware, software and networks in project delivery

·Conduct root cause analysis & implement pro-active measures

·Responsible for supporting operational systems satisfying contractual Service Level Agreement

·Perform and manage routine preventive maintenance and operational activities promptly and effectively

·Perform troubleshooting and fault rectification

·Provide up-to-date project documentation and reports

·Diagnose and rectify technical issues

·Perform standby duties if required

Requirements:

·Experience in Windows server OS, Unix/Linux OS & virtualization environment (VMware, HyperV etc.)

·Strong troubleshooting skills and analytical mind with problem-solving aptitude

· Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment

·Pro-active, dynamic and with good analytical/conceptual thinking

·Able to work independently as well as in a team and good interpersonal skills

·Good Working knowledge with VPN, firewall appliances would be an advantage

·Good working knowledge with routers, switches would be an advantage

·Good working knowledge in hardware like servers, storage area networks (SAN), network-attached storage (NAS) devices

•Experience in hardening of OS, system and network equipment

•Experience in Patch Management

•Good Knowledge of IT Infra services like Active Directory, DHCP, DNS, Exchange/Mail Service, Database, Web or App Server etc.

·Entry level candidates are welcome. Candidates with more/ complexity of experience will be considered for a senior role.

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

We believe that challenges are best solved together. That’s why, when you join us, you become part of a diverse and global community of problem-solvers. You'll find an unexpected mix of people who bring their unique expertise to build trust in society and tackle important issues. Here, we welcome and encourage you to lead with value and inspiration, question and challenge assumptions, as well as embrace new opportunities to deliver quality outcomes in exciting and unexpected ways, all with the support of technology.

At PwC South East Asia Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organizations, innovate and grow, reduce costs, manage risk and regulation and, leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

PwC’s South East Asia Consulting practice provides a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution.

About the role

• As a PMO you are expected to drive various tasks related to customer migration.
• You will be communicating closely with different clients to help them with the ISO20022 migration, a change in format payment announced by SWIFT.
• Evaluate and oversee the project to ensure they are meeting company standards, adhere to budgets, and meet deadlines
• You would be responsible in developing project plans and distributing and allocating resources accurately
• Creating reports for senior managers and stakeholders
• You will handle Japanese clients and help them with their migration

About you

• Proven work experience as Project Manager Officer
• At Least 2 years of consulting experience
• Having knowledge/experience of bank sales industry
• Preferably with experience in ISO migration
• Have handled big projects and has exposure handling global projects
• Good Communication skills
• Can speak English and Japanese at business level to better connect with clients.

· Minimum 10 years of experience as an IT Business Analyst working on requirements gathering, solution planning, testing and documentations

· Proven experience in testing (writing, executing and monitoring test) particularly in managing of end-to-end testing for application releases

· Good knowledge of all phases of IT software development life cycle

· Capable to work independently and maintain active coordination with both business and IT counterparts

· Strong analytical and problem-solving skills to answer to business needs

· Excellent communication skills

· Proactive and result-oriented

· Has strong sense of responsibility and commitment

· Excellent verbal and written communication skills in English

· Experienced with working in an agile team, or certified with agile CSM / PSM or PMP

• Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field (or equivalent experience).
• Certification in Quality Management (e.g., Six Sigma, ISO 9001 Lead Auditor, or similar) is a plus.
• Proven experience (typically 4+ years) in quality management or quality assurance roles.
• Strong knowledge of quality management systems, process improvement methodologies, and regulatory standards.
• Familiarity with industry-specific regulations (e.g., FDA, GMP, ISO) depending on the sector.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively across departments.
• Proficiency in quality management software, data analysis tools, and MS Office.

Company Overview:

Global Tax Free Singapore is authorised by Inland Revenue Authority of Singapore (IRAS) as a Central Refund Agent (CRA) as well as s sole Central Refund Counter (CRC) operator in Singapore, thereby licensed to provide tax refund services to tourists.

Specialists in tax refund services, Global Tax Free offers:

· Tax(GST) Refund Services for tourists and merchants

· Central Refund Counter

· Marketing Services

· Market Intelligence

Join our pioneering team at the forefront of technology. We are committed to innovation, creativity, and excellence in the tech industry. Our culture fosters growth and collaboration, empowering every team member to contribute to our success.

Role Overview:

We are seeking an IT Support Engineer who is adept at managing and maintaining our technical infrastructure and also possesses a keen sense of adventure and flexibility. Your role will extend beyond the confines of our office, taking you to data centers, airport airside operations, and retail locations. You will ensure the seamless operation of our IT assets, troubleshoot complex issues, and implement robust security measures. You will also oversee network security measures, including penetration testing and network vulnerability scanning, to make sure our technical infrastructure supports all locations with appropriate compliance.

Key Responsibilities:

· Maintains, configures, and ensures the reliable operation of computer systems, peripherals, POS devices, and network servers.

· Handles the installation and upgrade of computer components, POS devices, and software.

· Addresses hardware and software errors, prioritize problems, and mitigate the impact of IT issues.

· Drafts technical specifications for planning and executing regular IT infrastructure upgrades and update patches.

· Leads efforts in desktop and helpdesk support to minimize disruptions.

· Coordinates IT audits ensuring compliance with relevant regulations and standards, and addressing any audit findings promptly.

· Visits data center, retail outlets, and the airport and provide on-site technical support, ensuring the stability and security of IT operations across all locations.

Minimum Qualifications:

· Diploma or ITE in Information Technology, Computer Science, or related fields.

· At least 2 years of hands-on experience in IT infrastructure support.

· Certifications in relevant tech areas (e.g., Cisco CCNA) will be desirable.

· Proficient in hardware, software, and networking systems.

· Exceptional troubleshooting and problem-solving skills.

· An adventurous spirit ready for the demands of fieldwork across diverse locations.

· Good to have hands-on/technical knowledge of:

Network technologies, like Fortinet, Cisco switches, routers. LAN/WAN, subnets, firewalls, VLAN's, and VPN.

· Proficiency in Korean is a plus

Why Join Us?

· Dynamic and innovative workplace culture.

· Opportunities for growth and learning.

· Corporate direction with continuous growth and vision.

We are on the lookout for dynamic individuals passionate about technology and ready to go the extra mile. If you thrive in a fast-paced environment and are eager to make a significant impact, we would love to hear from you.

As the Information Technology Security Manager, your primary responsibility is to establish and maintain a robust and comprehensive information security program within the organization. You will oversee all aspects of information security, including strategy development, risk management, incident response, compliance, and technology implementation.

Requirements:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Professional certifications in information security, such as CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager), are highly desirable.
• Proven experience (typically 8+ years) in information security, with at least 2-3 years in a managerial or leadership role.
• In-depth knowledge of information security principles, practices, and technologies.
• Familiarity with relevant industry standards and regulations (e.g., ISO 27001, GDPR, HIPAA).
• Strong understanding of network security, application security, and cloud security.
• Experience in developing and implementing security policies, procedures, and standards.
• Excellent leadership, communication, and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities.
• Up-to-date knowledge of emerging security threats and trends.

1. IT Technical Responsibilities

1. Maintenance, administration and monitoring of Servers
2. Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
3. User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
4. Maintenance/ Administration of Network Infrastructure
5. Maintain and update firewall settings
6. Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
7. Assist IT Manager in implementing information and cyber security and control structures
8. Handle system backup, storage management and system recovery.
9. Conduct servers backup (daily/weekly/monthly backup)
10. Handle renewal of maintenance services for IT equipment/ software licenses
11. Perform tests and evaluations on new software and hardware
12. Liaise with vendors for IT equipment purchase and technical support
13. Liaise with vendors for new voice circuits, leased lines, data subscriptions, etc
14. Check invoices from vendors & perform cost allocation (Voice circuits & data subscription) for Finance
15. Provide desktop support duties
16. Workstation and trading phone setup for new users
17. Install and configure computer hardware, software, systems networks, printers and scanners, etc.
18. Provide technical support for User Desktops, BT Trading system, voice circuits, etc across the company (in person or over phone)
19. Support of desktop applications like Bloomberg and Refinitiv related applications
20. Troubleshoot hardware and software issues
21. Rollout Windows updates and patches
22. Regular checks for PC and Server OS patches and updates

2. Others

1. Assist in office renovation
2. Shifting of User positions or desk positions
3. Perform duties of an SMO – Safe Management Officer (acting as a back-up for the main SMO)
4. Any adhoc assignments by Management

Requirements:

- Minimum Diploma in Information Technology related field

- Minimum 1 year of experience

- Experience in firewalls, routers and switches configurations

- Experience in MS Active Directory Account, MS Exchange, VMWare and Linux administration

- Meticulous, resourceful, independent, good interpersonal skills and sense of responsibility

- Possess MCSA, MCP, CCNA knowledge and working experience in financial sector will be added advantage

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

Job Description

• Industry/ Organization Type: IT/ Consultancy Firm
• Position Title: Business Analyst
• Working Location: Upper Thomson
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + Bonus
• Duration: 2 years contract (Renewable/ Convertible to Perm)

Key Responsibilities

• Analyze and synthesize information from business users.
• Identify the true needs of stakeholders beyond their expressed desires.
• Define detailed requirements, diagnose business problems, and clearly state what is needed to resolve these issues.
• Develop a business case outlining the approach to address the problem, the costs involved, and the expected benefits for the organization.
• Ensure alignment between business needs and the capabilities of the solution, continuously verifying that changes meet expected business benefits and that the business case remains relevant.
• Facilitate communication across organizational units.
• Collaborate with the development team and solution architect to design and define the solution.
• Act as a liaison between business users and application developers.

APPLY NOW!!!

• Minimum Diploma in Computer Science, IT or relevant field.
• At least 2 years of experience working in a similar position
• Possess good understanding of networks, databases and other technology
• Able to start work immediately or within short notice

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68917 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Responsibilities:
• Install, troubleshoot, diagnose, configure and maintain computer hardware and software. Basic networking knowledge will be an added advantage
• To ensure the service and system are returned to an operational state as soon as possible.
• Maintain documents for network system, software, hardware and User ID
• Maintain all IT related infrastructure
• Maintain inventory and IT asset tracking
• To perform helpdesk support for end-users
• Participate and actively support company initiatives
• Professional guidance will be provided by Manager
• Other ad-hoc duties as assigned

Requirements:
• ITE / Diploma in Information Technology or Electronic Engineering
• Minimum 1 year of relevant IT experience is preferred
• Basic knowledge of networking, window servers and file permission
• Good knowledge of computer hardware
• Resourceful and able to resolve problems independently using online and offline resources
• Good communication and interpersonal skills
• Able to perform with minimum supervision and a team player
• Fresh graduates are welcome to apply

Job Responsibilities

• Provide day-to-day basic IT support and services to our members for various IT requests, such as those related to internet connection, printer, phone, AV etc.
• Provide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer - including software and hardware) in close alignment with the company.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
• Operate and troubleshoot for audio and video equipment and act as the main AV support for any events and meetings.
• Managing of IT Assets, software licenses and on-boarding/off-boarding IT process.
• Works with vendor support contacts to resolve technical issues within the desktop environment.
• Ensure on call support for critical IT services work with relevant resolver group.
• Maintain and update periodically for inventory of necessary IT hardware and equipment including computers, monitors, printers, modems etc.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 2-year relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills.
• To base at project site office, East.

Our client is hiring for Senior/ IT Operations Executive to work in their data centre and will like to invite interested candidates to send your detailed resume to [email protected]

Senior/ IT Operations Executive

Job Duties:

24/7 IT Systems Monitoring & Management:

• Oversee critical IT infrastructure, systems, and applications to ensure seamless operations.
• Proactively monitor for system health, performance, and availability using monitoring tools.
• Respond swiftly to system alerts, ensuring minimal disruption to business-critical operations.

Incident & Problem Management

• Analyse, troubleshoot, and resolve system incidents in collaboration with cross-functional teams.
• Perform root cause analysis to prevent recurrence and document solutions for future reference.
• Lead recovery actions during high-severity incidents, coordinating with internal teams and vendors.

System Maintenance & Process Optimization

• Manage regular patch updates, system upgrades, and security compliance to ensure IT robustness.
• Continuously identify and implement process improvements to streamline operations and enhance efficiency.
• Automate monitoring, reporting, and routine tasks to drive productivity.

IT Operations Reporting & Documentation

• Prepare detailed operational reports on system performance, incident trends, and resolution metrics.
• Maintain comprehensive documentation for standard operating procedures, troubleshooting guides, and system configurations.
  

Continuous Improvement & Innovation

• Identify opportunities to enhance monitoring capabilities using the latest tools and technologies.
• Support and drive IT initiatives for digital transformation and innovation.
  

Job Requirements:

1. Possess at least a Diploma in Computer Science, Information Systems, or equivalent.
2. Be willing to work in a shift-based environment.
3. Have at least 1-2 years of experience in IT operations, system administration, or related fields.
4. Be competent in Linux/Windows OS administration. Possession of system virtualization skillset is a plus.
5. Be familiar with system monitoring tools and incident management frameworks.

This IT Operations Asst Analyst role will be supporting all IT services, the computer systems and network environment (including IT/OT) in the Singapore manufacturing plant to ensure operational stability. This individual will be customer focused with good technical skills and be self-directed in troubleshooting, maintaining, and continuously improving IT infrastructure.

Responsibilities

• Plant IT equipment setup, installation, troubleshooting and resolution activities
• Network and Compute infrastructure sustain support
• Support PepsiCo’s Cybersecurity programs
• End user Workplace Programs, user support and Training
• Enterprise Solutions Applications Testing
• Administration of user accounts and provisioning of systems access
• Maintain and update process, system documentation, inventory, and user guides
• Future Technology Lifecycle management (TLM) program
• Call logging, incident management, service request fulfillment within SLA
• Support Project Portfolio Execution for the site considering global, sector and local programs
• Build relationships to ensure engagement with key stakeholders such as Operations, Automation, Engineering, Enterprise Solutions, Finance, PGCS IT. Manage Third Party Vendors
• The role will support a range of technologies: Network Wi-Fi, Network Local Area Network (LAN), Network security (Fire Walls), System access, cloud computing, server/compute infrastructure, Rubrik backup, Operations Technology (OT)- Thin Clients, System Platform, vendor remote access, Laptops, desktops, tablets, manufacturing Printers/applicators, scan guns, SOTI, video conference rooms, telephony/PBX, digital signage

Out-of-office hours support required as necessary for issue resolution and project activities

Qualifications

• Tertiary education or equivalent in Computer Science, IT, Software Engineering, or related field
• Proven track record in IT with at least 8 years’ experience in a similar role
• IT Infrastructure experience with good understanding and expertise across relevant manufacturing systems, programs, applications. Key areas are Network, Compute, Security, Workplace Services and Manufacturing IT/OT
• Experience collaborating, building relationships across multiple functions and diverse teams
• Project Management skills/experience
• Experience in stakeholder and third-party vendor management
• Experience in scoping/evaluating proposals for new solutions, troubleshooting/escalating issues on existing solutions
• Demonstrated understanding of business drivers/priorities/operations/process/IT & OT applications
• Good breadth and depth in technologies namely: Active Directory, Windows, Office365, RD Web, SCCM, Intune, Network, Telephony, Managed Print Services
• Excellent verbal, written communication skills and presentation skills
• End to end ownership; act as owner by taking a holistic approach to solutions scoping and problem solving and actively driving collaboration across functions
• Ability to engage and influence across business functions
• In depth knowledge of Manufacturing IT infrastructure and application inter-dependencies
• Awareness of IT, business, and IT/OT governance strategies
• Ability to integrate well within a team (local and virtual) environment
• Experience supporting a large user base in a multicultural environment
• Well organized and strong ability to multitask and manage conflicting/changing priorities
• Service Oriented and Process Driven
• Microsoft and equivalent technical certifications
• ITIL certifications and practical experience
• Project Management certifications and practical experience

Job Mandate

The IT Support Associate is primarily responsible for managing hardware and first line technical support for Singapore Branch. He/She assists the IT Support Officer to formulate the Business Recovery Plan and ensuring that activities of the branch support business priorities.

Duties & Responsibilities

1. Operations Management

a) Acts as the primary first line technical support for Singapore Office to coordinate with HO-IT to resolve users’ problems and to provide efficient service delivery, maintains harmonious working relationship with other units as well as with external entities regarding any matter affecting the operations of the branch.

b) Provides basic preventive and corrective technical support to the branch and assists HO-ITG in the resolution of infrastructure and applications concerns affecting the Singapore Office.

c) Troubleshoots and resolves hardware and software problems.

d) Ensures service level agreement compliance of service providers and reports exceptions to the IT Support Officer.

e) Develops routine/program/spreadsheet to provide formatted reports based on BU's requirements and reduce user's manual recurring tasks.

f) Coordinates with HO regarding the BUs’ report requirements and identify data sources for the reports.

g) SharePoint Administration: Ensures that good housekeeping is maintained, including clean-up of all/unused files in shared drive, etc.

2. Control and Compliance

a) Reviews and recommends system/environment enhancements as needed to ensure compliance to bank policies, procedures, control and achieve optimum efficiency and productivity.

b) Ensures compliance with bank and regulatory policies, procedures, and requirements.

c) Ensures compliance to the requirements related to systems security and physical security.

d) Ensures that Technology Policies and Procedures Circulars (TPPC) and desk manuals are in place.

e) Ensures proper maintenance and control of the Business Continuity Plan (BCP) site.

f) Ensures audit exceptions are corrected and acted upon and that action plans arising from audit findings are met.

3. Administrative

a) Ensures annual asset records checking and updating are performed and maintains inventory list of software and hardware, backup tapes, licenses and manuals.

b) Views, reads, replies regularly to e-mail messages to ensure that all instructions, advice, problems are properly handled,

acted upon and archives email messages accordingly to ensure new messages will be received.

c) Gives recommendations to improve operational efficiency.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer system mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Our Technology Assurance services are designed for the dual purpose of strengthening internal controls and, in so doing, helping to improve IT and business performance. In addition to technology-related engagements such as financial attestation and ISAE 3402 engagements, our IT risk advisory services focus on IT governance and effectiveness; IT program management and assurance; security and controls of Enterprise Resource Planning (ERP) implementations; and business intelligence and information analysis.

The opportunity

You will be responsible for managing multiple client engagement teams at an executive level within the practice and the firm. Engagements focus on the assessment and/or evaluation of IT systems and the mitigation of IT-related business risks. Engagements may be either assurance (attestation) and/or risk advisory in nature, and vary considerably in size and complexity.

Your key responsibilities

As a Manager within the Technology Assurance team, you will provide guidance and share knowledge with team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues.

You will work with the team and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement.

Skills and attributes for success

· Brief the engagement team on the client's IT environment and industry IT trends

· Maintain relationships with client management to manage expectations of service, including work products, timing, and deliverables

· Demonstrate a thorough understanding of complex information systems and apply it to client situations

· Use extensive knowledge of the client's business/industry to identify technological developments and evaluate impacts on the client's business

· Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members

· Use current technology/tools to enhance the effectiveness of deliverables and services

· Understand EY and its service lines and actively assess what the firm can deliver to serve clients

To qualify for the role, you must have

· A recognized university degree in accounting, business, information technology or other relevant discipline

· At least 5 years of related working experience

· A minimum of 4 years working as an IT auditor or IT risk adviser for a public accounting firm, a professional services firm, or within industry

· Significant experience in having applied relevant technical knowledge in at least one of the following engagements:

(a) financial statement audits;

(b) internal or operational audits;

(c) ISAE 3402 engagements; and/or

(d) ERP security and controls reviews (Oracle, SAP, PeopleSoft)

(e) SOX integrated audits

· Willingness to travel on overseas assignment as the need arises

· Strong project management skills

· Advanced written and verbal communication skills and presentation skills

· Excellent leadership, teamwork and client service skills

· Demonstrated integrity within a professional environment

Ideally, you’ll also have

· CPA, CA, CISA, CISSP, CISM, CBCP, CIA, CIPP or CGEIT certification

· Non-certified hires are required to become certified within 1 year from the date of hire

· Based on an individual's professional background, area of specialization, or industry focus, we recognize that other certifications, credentials, or experience may be more relevant than the listed certifications and therefore may be acceptable substitutes with written consent of EY's Singapore Technology Risk leadership

Job Responsibilities:

• Troubleshoot and resolve technical issues, providing timely support to users.
• Ensure compliance by keeping software licenses and Windows systems up-to-date.
• Monitor and track monthly updates for Windows, SEP, and ManageEngine agents.
• Manage IT equipment and software inventory, ensuring smooth operations.
• Diagnose and resolve hardware and software issues for end users.
• Maintain and update the organization’s knowledge base with valuable information.
• Address user requests and issues promptly, ensuring high service quality.
• Log and document all service desk interactions and resolutions using Azure DevOps.
• Prioritize and manage incoming IT service requests efficiently.
• Collaborate with IT teams to resolve complex technical challenges.
• Provide user training and guidance for better utilization of IT resources.
• Create and maintain troubleshooting documentation and guides.
• Implement and enforce IT security policies and procedures.
• Identify areas for IT process improvements and recommend solutions.
• Stay updated on the latest technology trends and incorporate best practices.
• Administer ITSM tools such as ManageEngine and SEP.
• Address high-priority issues and ensure their swift resolution.
• Track and route issues or requests while documenting resolutions.
• Use Excel for data analysis, segregation, and alignment tasks.
• Prepare monthly reports and presentations as per client requirements.
• Maintain daily dashboards to track pending tasks and bug closures.
• Provide remote desktop support to resolve issues related to OS, MS Office, printers, and other user concerns.

Job Requirements:

• Diploma in Computer Science, Information Technology, or a related field.
• 2- 5 years of experience in IT support or a similar role.
• Proficiency in ITSM tools like ManageEngine and SEP.
• Strong knowledge of Windows operating systems, software updates, and licensing.
• Hands-on experience with remote desktop support tools.
• Excellent troubleshooting and problem-solving skills for hardware and software issues.
• Proficiency in Excel, including data analysis, formatting, and reporting.
• Familiarity with Azure DevOps or similar tools for logging and tracking issues.
• Strong understanding of IT security policies and compliance standards.
• Ability to create and maintain technical documentation and user guides.
• Effective communication and collaboration skills to work with cross-functional teams.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• A proactive approach to identifying and implementing IT improvements.
• Willingness to stay updated with the latest technologies and best practices.

Company’s Profile:

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with more than 15,000 engineers globally supporting projects. They have an international presence in over 100 countries worldwide and are looking out for Infra Project Managers to join their team and contribute to their ongoing success.

Job Responsibilities:

• Manage infra projects to meet delivery to customer’s satisfaction
• Handle project’s scope of work according to requirements and contractual KPIs
• Manage external vendors/contractors for provision of material or support services
• Prepare project documentation, progress reports to meet quality standards
• Lead project team to provide engineering, operation support and maintenance to operational/production system
• Gather customers’ requests for system enhancements and propose solutions
• Participate or support in new business prospects or tender involvement

Requirements:

• At least 4 – 5 years’ Project Manager experience, handling infrastructure projects
• Experience with government projects will be an added advantage
• Knowledge and experience with ITSM – ITIL Framework
• Excellent communication skills with customers
• Degree in any discipline

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

Company’s Profile:

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with more than 15,000 engineers globally supporting projects. They have an international presence in over 100 countries worldwide and are looking out for Infra Project Managers to join their team and contribute to their ongoing success.

Locations available: Ang Mo Kio / Bukit Merah (depending on project)

Job Responsibilities:

• Manage infra projects to meet delivery to customer’s satisfaction
• Handle project’s scope of work according to requirements and contractual KPIs
• Manage external vendors/contractors for provision of material or support services
• Prepare project documentation, progress reports to meet quality standards
• Lead project team to provide engineering, operation support and maintenance to operational/production system
• Gather customers’ requests for system enhancements and propose solutions
• Participate or support in new business prospects or tender involvement

Requirements:

• At least 4 – 5 years’ Project Manager experience, handling infrastructure projects
• Experience with government projects will be an added advantage
• Knowledge and experience with ITSM – ITIL Framework
• Excellent communication skills with customers
• Degree in any discipline

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

Our team is expanding.

We are a full-service law firm with a reputation for tackling complex and impactful cases across various jurisdictions.

As our firm continues to grow, we are looking for a dynamic and skilled IT Support Analyst who is ready to take on the challenges of a fast-paced, high-stakes environment. In this role, you’ll be integral to the success of our legal team, ensuring they have the technology and support needed to deliver outstanding results.

The ideal candidate is adaptable, proactive, and a natural problem-solver with excellent analytical skills. You should be an inspiring communicator who can connect with colleagues at all levels with calm, confidence, and efficiency. Prior experience in a professional services setting—ideally within a law firm—will set you up for success in this exciting opportunity to make a real impact.

Duties & Responsibilities:

· Provide technical assistance and support, including after-hours support (as may be necessary).

· Diagnose and troubleshoot hardware and software issues.

· Liaise with external service providers, including internet service providers, as necessary.

· Manage and administer to the firm’s IT inventory and infrastructure, including laptops, phones, printers, web conference devices, projectors, in-house servers.

· Develop, implement and manage the firm’s cybersecurity risk systems, including responding to cybersecurity incidents.

· Develop, implement and manage the firm’s intranet.

· Participate in IT projects, implementation and roll outs as required, and report on progress and status.

· Spearhead new IT initiatives.

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Competencies:

· Minimum 2-3 years’ experience in a law firm or similar/professional environment handling confidential data and information.

· Proficient and detailed technical knowledge of Windows 10/11, Teams, Exchange, Intune and Microsoft Office 365 suite.

· Experience with legal industry applications and document management systems – Netdocs, iManage, CoreMatter, Aderant, and Intapp. Experience with legal AI tools is advantageous.

· Configuration and diagnostics of internet and intranet servers.

· Configuration and diagnostics of laptop, mobile devices, printers – familiarity with Lenovo and Apple ecosystem is advantageous.

· Knowledge in implementing video conferencing systems.

· Experience with working in a law firm environment is an advantage but not a requirement.

Personal qualities

· Service-oriented and collaborative approach. Able to work with a wide variety of users both technical and non-technical

· Possesses an analytical mind and good problem-solving skills

· Excellent organisational skills and multitasking skills, with the ability to prioritize tasks effectively.

· Strong interpersonal skills; good communication skills and contributes to a good work environment.

· Have the ability to work and focus on tasks independently.

Salary

We offer a competitive monthly salary (SGD $3,000 to 4,000) based on your level of experience.

Applications

We invite candidates who have the ability to thrive in a challenging professional environment to submit their applications.

Please submit your CV and any other information you wish to share with us to [email protected].

By submitting your application, you consent that Helmsman LLC and Tang & Co (in association with Helmsman LLC) may collect, use and/or disclose the information / personal data contained in your application for the purpose of processing your application. Where your application contains the personal data of third parties, you confirm that you have obtained all necessary consents to provide us with such personal data and that we may collect, use and/or disclose such personal data in accordance with the Personal Data Protection Act 2012 and the Personal Data (Privacy) Ordinance (Cap. 486).

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

The primary purpose of the position of Senior IT Systems Analyst is to analyse, design, and enhance the Company’s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.

They work with business stakeholders, IT teams, and vendors to identify requirements, develop solutions, and ensure that systems meet the needs of the organization.

Responsibilities

• Management and support of daily End Users IT requests/issues on business application and Workflow systems

• Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors

• Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).

• Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory

• Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems

• Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.

• Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.

• Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.

• Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.

• Perform impact analysis arising from business change requests.

• Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.

• Testing and debugging systems to ensure that they meet functional and performance requirements.

• Providing training and support to end-users and IT staff on the use and maintenance of systems.

• Ensuring that systems comply with relevant laws, regulations, and standards.

• Providing technical guidance and mentoring to junior system analysts

• Perform any other duties as directed by Section Head and Management

Experience

• Bachelor or higher qualification in Technology /Information Management /Computer Science

• At least 5 years of technical HANDS-ON experience in business applications support, development, testing, systems design or project management (SDLC)

• Good programming skills in ASP.NET, .NET Core, C#, PHP, Javascript, HTML5,

• Previous project experience with Microsoft end-user technology and related applications. (eg: Microsoft Office 365, Microsoft Teams, Power Automate, Power Apps)

• Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions.

• Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL

• Possess strong business process and analytical skills with the ability to assimilate information quickly, and able to communicate requirements and issues clearly and concisely.

• Knowledge and experience on Automotive Industry business process and application systems preferred.

• ITIL, Microsoft MCDBA, Salesforce and PMP certificate holders will be an added advantage

• Excellent analytical & problem-solving skills, strong self-initiative, good communication skills, can-do attitude and great team player

• Analytical Skills: Strong analytical and problem-solving skills are necessary, including the ability to identify issues, conduct root cause analysis, and develop solutions.

• Communication Skills: Excellent communication skills are necessary, including the ability to communicate technical information to both technical and non-technical stakeholders.

• Project Management Skills: Good project management skills are required, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.

• Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

Key Responsibilities

• Manage user account access by granting and reactivating rights through requests raised in a ticketing system.
• Assist in system testing and verification processes following infrastructure changes and system patches.
• Coordinate with external vendors for Level 2/3 support to troubleshoot issues, manage incidents, and oversee software development for change requests.
• Ensure timely resolution of incident tickets and service requests, meeting agreed Service Level Agreements (SLAs).
• Generate and manage reports for user access, application reviews, and other statistical purposes.
• Oversee user management tasks and key performance indicators (KPI) tracking.
• Prepare for production deployment of bug fixes and system enhancements.
• Monitor scheduled jobs and system interfaces, following up with remedial actions when necessary.
• Perform regular housekeeping of system logs and project documentation.
• Transcode media and document files for use in applications and servers.
• Manage the ingestion of digital content, such as images and audio, into relevant systems.
• Carry out additional operational and administrative tasks as required.

Requirements

• A degree in Information Technology, Computer Science, or a related discipline.
• At least five years of relevant experience in IT or the Infocomm sector, with a focus on operational support and system maintenance, particularly web application management.
• Expertise in system administration and operational support is essential.